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I just called to get some help on my website. After the rep worked his magic and got my site right, he then mentioned that I have over 40 domains and wondered if I knew about the Pro Plan? Nope! Why? He then asked if I would be interested in saving over $500 this next year alone? Hmmm… yes! He then said to upgrade to the Pro plan for $60ish I would save some serious cash from now on. Deal! GoDaddy people always find ways to surprise me is great ways to help me save time & $$$.

Excellent attention and resolution! I’ m very happy with the service.

The agent I spoke with over the phone was very professional and kind. he allowed me to explain my issues and assisted me with solving my problems unlike the people that assist you via text messages! I was very happy to get the agent I did via phone because he eased my stress level that had built up from me texting godaddy agents who was not professional! Thanks Curtis you rock

Very efficient

The rep was extremely knowledgeable and showed me all that I needed that day to build my website

Support person understood my issue and fixed it immediately. Thank you

The rep was efficient and knowledgeable.

I recently received support from Aileen at GoDaddy and wanted to say how impressed I was with her professionalism and friendly approach. She was clear, patient, and genuinely cared about helping me have the best possible experience. It’s rare to find someone who combines technical knowledge with such a personal touch, but Aileen did exactly that. Her follow-up was thoughtful and her communication made everything easy and stress-free. I really appreciated the extra effort she put in to make sure everything was sorted properly. Thank you, Aileen, for your excellent service and for going above and beyond — you made the whole experience a pleasure!

Thank You! Great Job!

The rep was freindly and knowledgable and offered help to reduce my costs

Edgar is the MAN, the best!!

JOHN, MY CSR WAS AMAZING. HE GAVE EXTRAORDINARY CUSTOMER SERVICE. HE SOLVED MY PROBLEM EASILY.

Andrew from GoDaddy discovered our domain. It had been accidentally cancelled in 2024. It was purchased at auction by someone who attempted to resell it for high dollars. Andrew discovered that it had come back into the "available" status. I immediately said, "Buy it!" He got our big sales domain thechileline.com back into our ownership!

Very responsive and helpful customer service

The agent quickly understood my problem, researched it on his end, and was able to fix it in a very reasonable amount of time.

Milene S. 8737, the representative who assisted me, was extremely knowledgeable and provided outstanding customer service, exemplified by her patience and willingness to correct the issue. She was super friendly and genuinely cared! You have an exceptional employee! Thanks, Milene!

I've never had a negative experience. They've always assisted me with every question or issue I may have encountered. Great customer service team!

Great Customer Service 🥰

Over the years I have had to make a phone call to GODADDY only a handful of times. They soar above expectations. They answer the phone, their customer support people are informed, patient, and courteous. Far above industy average! Thank you.

Professionalism

Jens Reich was professional and helpful and very patient with a complete novice

I was helped by a very good and patient customer service agent. The whole process was such a breeze

They were able to help me cancel my previous account and create a new one.

Was able to provide an answer quickly. Service was friendly and professional

The rep was very professional and informative with my request and problem. Give her a raise and my compliments for her service.

Quick, efficient service! The support team was super nice and really helped me out. 👍

I got exactly the information I needed.

Excellent service start to finish.

Excellent service

Lourd was amazing!

there customer service was great they were able to answer my question fast and straight to the point

Lourd was extremely helpful.

Efficiency- She was excellent. Provided exceptional service.

He was very knowledgeable and had answers to all my questions!!

Josh was outstanding.

Excellent knowledge and service.

I chatted with Ray Temple. He was quite helpful and answered all my questions. I appreciate the high level of support from IONOS. Thank you.

Danicka Abalo did a fantastic job with assisting me with my order and adjustments. Thank you!

Was helpful.

Excellent customer service, very courteous, informative, polite, and genuine .

I have been with square since the beginning in 2009. I would not change to any other company and I have been approached by them all. I simply tell them if you can guarantee this one thing I will leave square in a heart beat and so far none of them can. That’s simply making funds available right away. I love that about square where I don’t have to wait to have access to my money. I love the platform I can’t wait to get the new hand held that will really help my business. When I had my store front and I needed help I called the number a live person answered and resolved my issue this was on a Sunday. Thank you square you have a loyal customer for life

I've been using Squarespace for a while and it's been great for me. I came across this reviews page randomly and I'm shocked by the rating. Please remember that people are 99.9% likely to leave a negative review when dissatisfied and 0.01% to leave a positive review when satisfied. There are millions of people satisfied with Squarespace so don't be intimidated by this reviews.

My workplace uses Squarespace and we have had no issues with our site or the orders system as long as I can remember

I've been using Squarespace for many years and have built lots of websites with them. I saw these negative reviews today on Trust Pilot as a new client was worried when they saw them. I was quite baffled and sent Squarespace an email through their website to see how they responded. A human(!) got back to me in less than 20 minutes. I have asked SQ some really stupid questions over the years as I panicked over something or other and it was usually a internet reception issue not a them issue and they have always been helpful and polite. It's template based web service - they don't actually build it for you - but they have so many resources to help you build a great website. If the quality of your products and photographs is good and you are able to line things up you will have a website to be proud of. Some of the reviews here are outright nonsense, for example, the "payment scam" suggesting payment is taken when the trial has ended and the reviewer didn’t sign up with thousands taken out over years - Squarespace lets you take out a trial for an unlimited time. It actually says on the website 'Sign up for your free trial, no card required". I have ten websites currently on the go and have never been asked for payment details until I wanted to go live so I don't understand that at all. I've also never had an issue with overpayment or cancelling on a site. They send reminders to the email you sign up with, you can remove your card details. Also who doesn’t check their bank statements for years? I can't speak about interfaces with google - I don't use them but the other interfaces I do use work very well. Other website templates I've used haven't produced the design results I wanted and were a pain to use. I highly recommend Squarespace for the creative industries because it's really good at what it does and sites look great.

Reactive and efficient customer support. Thanks Thomas W. For the fast resolution.

Super helpful and easy to reach customer service. Will go over and beyond and create step by step videos to help you tackle your problem

If you write an email the customer service is beyond excellent. I had to cancel an order. A real person answered. We had a back and forth because I just didn’t want to bother figuring out the link to cancel so she did it for me. Most companies that use AI will answer emails with a human. Breeze Airways doesn’t even have a phone number but my email got the result I wanted.

I especially wanted to write because I don't understand why there is negative feedback written about Squerspace The negative feedback written about Suquerspace is probably being submitted by competitor firms. For a long time I used a very famous name's web page builder, despite being a very big name, it was slow and never adjusted the mobile phone properly, an error would always occur shortly after publishing the page. Now I am very happy with Squerspace, it is fast, easy and everything is created properly. I am also happy because it has advanced design settings. Thanks Squerspace.

As a website designer, I've been using Squarespace since 2011 and love it. I've built 82 sites for clients and it continues to be the best website builder. On the rare occasion I've had to use customer service, it is always extremely prompt. For example, today a client accidentally purchased the Business Plan instead of the Personal Plan. Squarespace responded within one hour and the refund is on its way. Their support forums and help videos are always up to date and the forum community is incredible. I've used both Wordpress and Wix in the past (as have many of my clients) and they all say they prefer Squarespace because it's so user friendly.

Incredible support. Just wanted to say a huge thank you to Lais T. who helped me massively with my website. Great service :)

perfect Thank youx🙏🏻

Website has been easy to set up, edit, and no issues so far. I like the designs and its been a stress free experience. I have not called them.

I have built over 100’s of websites on this platform and I cannot fault it! The bad reviews just don’t make sense? Is it something that users do to break it? I am very surprised by so many bad reviews. Non of my 100 website owners ever contacted with any issues…. I think competitors paying 💰 to kill Squarespace… cause it is the best platform by far.

They have the best customer service I ever received. Reply to emails within hours ans sometimes minuts being super helpful. I just made a second website ans I am very happy. Been using it since 2018.

I just signed up for Square space. I do love the ease of creating a website. That part I'd give 5 stars. Easy and beautiful. They offered Google workspace for a yr free with my account. It worked for 2 days. Then I was told my business email was sold by them. I was locked out of my Google workspace account. So for the last 2 days I've been trying to get a response from them. Nothing is happening. (Update ) Square space got in touch and I was able to fix the problem with Google dashboard. If you can't get a response from the website reach out on fb messenger or insta. Both of the sources responded pretty quick.

First off, I'm pretty sure all the negative reviews here (as of this writing) are paid for. I found the really low Truspilot rating on a Squarespace competitor's website and was quite shocked so came here to investigate. Whenever I've contacted customer support, I've received responses within hours. On some occasions, minutes... and I've always had any problems resolved very quickly. Anyway, I've been using Squarespace since 2015 and it is hands-down the best DIY web builder out there. Some of the limitations can be annoying, but given the ease with which you can put up a website and maintain it, it's not a deal breaker. The templates are an easy springboard to get started, but you can customise them quite a bit. I'm now grandfathered into an older version and migrating to their newest one. They've been good enough to offer the difference on my remaining subscription back as a refund.

I used Squarespace to create my website drawandplan.com and am very happy with the results.

Surprised to see the number of negative reviews here. I've been a SquareSpace user for multiple years and can only speak highly of the platform. The interface is incredibly user-friendly and packed with innovative features. With its 'What You See Is What You Get' drag-and-drop functionality, building an exceptional website is a breeze. And for those with coding skills, there's an option to inject custom code. My own website, coinpunkz.com, is a testament to SquareSpace's capabilities, and I couldn't be more satisfied. The customer service experience has been nothing short of excellent. I even had an instance where I needed a partial refund due to a mistake on my end, and it was processed smoothly. Thank you, SquareSpace, for being a crucial part in realizing my business aspirations. Without your platform, I'd be doling out thousands to web development experts and being continuously dependent on them.

Honestly, been working with Squarespace for a few months now. It has a few small issues I am working on resolving, (possibly user error) but the help desk is fantastic. Highly recommended from me. Divergentparty.com

My experience with Squarespace has been consistently positive and rewarding. The company excels in several aspects that contribute to a great user experience. Firstly, Squarespace's visually stunning and modern templates provide an excellent starting point for creating aesthetically pleasing websites. The user-friendly interface and intuitive design tools make the website-building process efficient and enjoyable. The comprehensive set of features, including e-commerce capabilities and integrated analytics, offer robust solutions for diverse business needs. Additionally, Squarespace's reliable customer support and extensive knowledge base ensure that users receive prompt assistance and guidance when needed. Overall, Squarespace's combination of design quality, user-friendly interface, comprehensive features, and excellent support make for an outstanding experience.