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Very good service I am very happy with the customer service. They all provided to me. Thank you very much.

New to having my own small business. I like the one stop shopping needs for service at one place.

I had a great experience with the GoDaddy Andrew who helped me fix my issue. He had an excellent voice clear, confident, and easy to understand. He got straight to the point, quickly identifying and solving my problem without wasting any time. What stood out the most was his friendly and approachable demeanor; he made the entire interaction smooth and comfortable. It was clear he had great people skills and genuinely cared about helping. Excellent customer service!

Easy.. amazing.. to the point

Everyone there is so knowledgeable on the products offered. It is so refreshing to call and get someone here in the United States that speaks English as there first language

I had a great experience working with Javier while registering my company through GoDaddy. From the start, he made the whole process feel surprisingly easy. He listened, understood exactly what I needed, and guided me through each step without overwhelming me with jargon. That kind of clarity is golden—especially when you're trying to set up something as important as a new business. GoDaddy is clearly doing something right with customer support. The systems are straightforward, and having someone like Javier on the other end—patient, knowledgeable, and genuinely willing to help—takes the stress out of the process. He didn’t rush me, and he made sure I understood every decision before moving forward. If I had to offer anything constructive, it would simply be to keep building on this personal, human support approach. People remember when they feel taken care of—Javier certainly made sure of that. Overall, excellent experience. I’d happily recommend him and the service to anyone setting up a new company

You know what they say, a service provider is only as good as their troubleshooting service when things go awry. GoDaddy has always been responsive and effective with any issues I present.

Whenever I call Go Daddy, I can always count on getting a kind, knowledgeable and patient person on the other end of the line! As a senior who struggles with technology…. I appreciate the extra time in explaining things that I receive.

I am a systems designer / programmer so when I have a problem to call GoDaddy about, it is often a unique problem. Ms G understood my issue. She contacted the right upper level tech person - and they understood the problem, and recognized that that was the case in my issue. Then taking steps to resolve it. So Ms. G was the perfect person I needed to reach at GoDaddy.

Clear English speaking representative.

What great service, taking the time to understand everything.

Charles addresed my concerns efficiently and immediately and explained the details thoroughly.

Matthew was amazing. He helped solve the problem accurately and swiftly! Thank you go Daddy!

Answered questions in a simple and understandable way

Steven was the best customer service representative. I called GoDaddy for technical help and he patiently helped me figure out all my issues. Not one but several issues were resolved with one call. He emailed me documentation, provided step by step help, and did it with a great attitude.

What made my experience sooo great He was knowledgeable,Kind ,patient & knows his job very well,He understood The assignment very well,Patience is a virtue representatives 💥

The representative was very polite, patient, and knowledgeable. He made all the difference in the world and I so much appreciated his help.

The representative was very attentive.

The price and how the email works

THE QUALITY OF THE SERVICE

Good and responsive very respectful, everything was good, only issue is the audio it sounded choppy, I suggest a better mic where you can hear them clearly besdies that it was perft

good listening professional, patience and care

Kienth was very professional. He was polite, understanding and seemed sincere about listening and hearing my issue. He did his research, apologized for the misrepresentation the first agent gave to me and corrected the issue.

JUNE WAS THE BEST!!

Knowledgeable and polite support representative who fully solved the problem I was experiencing.

Quickly solved my issue

Very helpful and Professional

everything smooth but i havent used anything yet and was asked for a review = )

Johanna was awesome. She was professional, polite, and excellent in her work. Thank you again!

Great service.

Resolved my request very quickly.

good customer service

Excellent service. Ivan took care of the problem and was able to fix the issues. Much appreciated!

Very helpful

Fast and helpful support

great help with support guy

Lourd was great!

Renjie was a very detailed and careful listener and was able to offer sound logical advises that made business sense. Thanks for taking the time to listen to your customer's needs!

The agent on the phone was very good, efficient, gave me options, helped me. choose what was best for me.

Your associate was professional, knowledgeable and solved my issues.

I’ve seen a lot of negative reviews and I can’t yet comment on the challenges with unwanted billing (which I actually experienced with Wix, which is why I have migrated to Squarespace) but I have extensively used the editor and have found it really great! The templates are beautiful, there’s helpful tutorials on how to use the platform and although its AI features are somewhat limited for now (e.g. you cannot instruct the AI to build a website from scratch based on your prompts), it does offer a great starting point, which is easy to edit. I love the flexibility and the aesthetically appealing designs.

I've been using Squarespace for a while and it's been great for me. I came across this reviews page randomly and I'm shocked by the rating. Please remember that people are 99.9% likely to leave a negative review when dissatisfied and 0.01% to leave a positive review when satisfied. There are millions of people satisfied with Squarespace so don't be intimidated by this reviews.

My workplace uses Squarespace and we have had no issues with our site or the orders system as long as I can remember

I've been using Squarespace for many years and have built lots of websites with them. I saw these negative reviews today on Trust Pilot as a new client was worried when they saw them. I was quite baffled and sent Squarespace an email through their website to see how they responded. A human(!) got back to me in less than 20 minutes. I have asked SQ some really stupid questions over the years as I panicked over something or other and it was usually a internet reception issue not a them issue and they have always been helpful and polite. It's template based web service - they don't actually build it for you - but they have so many resources to help you build a great website. If the quality of your products and photographs is good and you are able to line things up you will have a website to be proud of. Some of the reviews here are outright nonsense, for example, the "payment scam" suggesting payment is taken when the trial has ended and the reviewer didn’t sign up with thousands taken out over years - Squarespace lets you take out a trial for an unlimited time. It actually says on the website 'Sign up for your free trial, no card required". I have ten websites currently on the go and have never been asked for payment details until I wanted to go live so I don't understand that at all. I've also never had an issue with overpayment or cancelling on a site. They send reminders to the email you sign up with, you can remove your card details. Also who doesn’t check their bank statements for years? I can't speak about interfaces with google - I don't use them but the other interfaces I do use work very well. Other website templates I've used haven't produced the design results I wanted and were a pain to use. I highly recommend Squarespace for the creative industries because it's really good at what it does and sites look great.

Reactive and efficient customer support. Thanks Thomas W. For the fast resolution.

Super helpful and easy to reach customer service. Will go over and beyond and create step by step videos to help you tackle your problem

If you write an email the customer service is beyond excellent. I had to cancel an order. A real person answered. We had a back and forth because I just didn’t want to bother figuring out the link to cancel so she did it for me. Most companies that use AI will answer emails with a human. Breeze Airways doesn’t even have a phone number but my email got the result I wanted.

I especially wanted to write because I don't understand why there is negative feedback written about Squerspace The negative feedback written about Suquerspace is probably being submitted by competitor firms. For a long time I used a very famous name's web page builder, despite being a very big name, it was slow and never adjusted the mobile phone properly, an error would always occur shortly after publishing the page. Now I am very happy with Squerspace, it is fast, easy and everything is created properly. I am also happy because it has advanced design settings. Thanks Squerspace.

As a website designer, I've been using Squarespace since 2011 and love it. I've built 82 sites for clients and it continues to be the best website builder. On the rare occasion I've had to use customer service, it is always extremely prompt. For example, today a client accidentally purchased the Business Plan instead of the Personal Plan. Squarespace responded within one hour and the refund is on its way. Their support forums and help videos are always up to date and the forum community is incredible. I've used both Wordpress and Wix in the past (as have many of my clients) and they all say they prefer Squarespace because it's so user friendly.

Incredible support. Just wanted to say a huge thank you to Lais T. who helped me massively with my website. Great service :)

perfect Thank youx🙏🏻

Website has been easy to set up, edit, and no issues so far. I like the designs and its been a stress free experience. I have not called them.

I have built over 100’s of websites on this platform and I cannot fault it! The bad reviews just don’t make sense? Is it something that users do to break it? I am very surprised by so many bad reviews. Non of my 100 website owners ever contacted with any issues…. I think competitors paying 💰 to kill Squarespace… cause it is the best platform by far.

They have the best customer service I ever received. Reply to emails within hours ans sometimes minuts being super helpful. I just made a second website ans I am very happy. Been using it since 2018.

I just signed up for Square space. I do love the ease of creating a website. That part I'd give 5 stars. Easy and beautiful. They offered Google workspace for a yr free with my account. It worked for 2 days. Then I was told my business email was sold by them. I was locked out of my Google workspace account. So for the last 2 days I've been trying to get a response from them. Nothing is happening. (Update ) Square space got in touch and I was able to fix the problem with Google dashboard. If you can't get a response from the website reach out on fb messenger or insta. Both of the sources responded pretty quick.

First off, I'm pretty sure all the negative reviews here (as of this writing) are paid for. I found the really low Truspilot rating on a Squarespace competitor's website and was quite shocked so came here to investigate. Whenever I've contacted customer support, I've received responses within hours. On some occasions, minutes... and I've always had any problems resolved very quickly. Anyway, I've been using Squarespace since 2015 and it is hands-down the best DIY web builder out there. Some of the limitations can be annoying, but given the ease with which you can put up a website and maintain it, it's not a deal breaker. The templates are an easy springboard to get started, but you can customise them quite a bit. I'm now grandfathered into an older version and migrating to their newest one. They've been good enough to offer the difference on my remaining subscription back as a refund.

I used Squarespace to create my website drawandplan.com and am very happy with the results.

Surprised to see the number of negative reviews here. I've been a SquareSpace user for multiple years and can only speak highly of the platform. The interface is incredibly user-friendly and packed with innovative features. With its 'What You See Is What You Get' drag-and-drop functionality, building an exceptional website is a breeze. And for those with coding skills, there's an option to inject custom code. My own website, coinpunkz.com, is a testament to SquareSpace's capabilities, and I couldn't be more satisfied. The customer service experience has been nothing short of excellent. I even had an instance where I needed a partial refund due to a mistake on my end, and it was processed smoothly. Thank you, SquareSpace, for being a crucial part in realizing my business aspirations. Without your platform, I'd be doling out thousands to web development experts and being continuously dependent on them.

Honestly, been working with Squarespace for a few months now. It has a few small issues I am working on resolving, (possibly user error) but the help desk is fantastic. Highly recommended from me. Divergentparty.com

My experience with Squarespace has been consistently positive and rewarding. The company excels in several aspects that contribute to a great user experience. Firstly, Squarespace's visually stunning and modern templates provide an excellent starting point for creating aesthetically pleasing websites. The user-friendly interface and intuitive design tools make the website-building process efficient and enjoyable. The comprehensive set of features, including e-commerce capabilities and integrated analytics, offer robust solutions for diverse business needs. Additionally, Squarespace's reliable customer support and extensive knowledge base ensure that users receive prompt assistance and guidance when needed. Overall, Squarespace's combination of design quality, user-friendly interface, comprehensive features, and excellent support make for an outstanding experience.