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I have my website builder, domain, email since 2017 and it has been a great service to me. Today 11-21-2025 I had an issue and contacted support; the agent was fast at resolving my concerns.

Ricardo, your GoDaddy representative, listened very carefully, gave me options, solved my issues and got my website up and running again. Many, many thanks to him and GoDaddy!

My agent understood my issue and was able to meet my needs.

On time , called me through every step . No problems at all

Very polite, professional and supportive

Excellent customer service every time I call.

Excellent technical support to efficiently and effectively resolve three different requests!

I called to inquire about the purchase of a new domain and have it link to an existing domain that I have with GoDaddy. Troy was very pleasant and walked me through the process very easily. I have been with GoDaddy for many years and is my "Go To". I always get a live person within a very short time. Thank you, Troy and GoDaddy

Alan was extremely helpful. He took his time to resolve my issue. Great customer service. Thank you Alan!!

Adrian was very knowledgeable, helpful, and demonstrated great customer service.

Customer Service Representative named Angel assisted me with patience and speed. He was truly an Angel. Thank you!

Tisha, the customer service rep, was EXTREMELY experienced and knowledgeable. She knew exactly what I wanted, guided me through the things to check off, and sent me a doc that covers the subject. Tisha was also very pleasant to talk to.

Judith amazing customer service!!!

I ran into some issues purchasing a domain which I hadn’t happened before. I called the support line and was pleasantly surprised that I was connected to a person. Donald was awesome and resolved my issue.

I just had one of the best customer service experiences of my life thanks to Quinn at GoDaddy. I originally called in to upgrade my plan to WordPress, but Quinn ended up helping me discover options I didn’t even know existed. His personality was strong, upbeat, and unbelievably positive — the kind of energy you don’t expect to get from a support call. From the moment we started talking, it felt like we just clicked. He made everything clear, easy to understand, and honestly enjoyable. It’s rare that you get off a customer service call feeling better than when you started, but that’s exactly what happened. Quinn didn’t just help me upgrade — he helped me take a big step forward with my business. I genuinely appreciate the time and attitude he brought to the call. Absolutely amazing experience.

First of all, the fact of being able to talk to a live person is already very good. Response time was less than a minute. The agent was speaking clearly and perfect English (a rarity!) and was very professional. Issue resolved. Best customer service in a long time.

the call was picked up quickly, William was friendly and knowledgable....very helpful

GoDaddy has streamlined my business life where I have more time for the family. Great customer service support and the cost for the various products are more than reasonable.

Amazing tech support

Shadman was locked in and not just selling or processing the phone call. Never considered doing “business” with GoDaddy until now. Only ever saw them as a warehouse.

The customer service was on point

Customer Service

Andrew Baguio provided exceptional support as a new customer, resolving my SSL certificate issues quickly and professionally. From the very first interaction, he was patient, knowledgeable, and clearly dedicated to ensuring my satisfaction. He walked me through each step of the process with clear, concise explanations, making what could have been a complex task feel straightforward and manageable. His expertise was evident as he identified the root cause of the problem and implemented the solution efficiently, allowing me to get my site secured without unnecessary delays. I truly appreciate the level of care and professionalism he demonstrated throughout our conversation. Andrew is a standout representative, and I highly recommend his service to anyone needing SSL assistance.

I adore this company Ionos... you have made a way for me to launch a business of success: an affordable website, email tailored in my own name and company's name. Initially, I did not agree with Ionos a USA corp. having customer service representatives overseas in the Philippine Islands, however now, I have a heart for these wonderful Island people and pray for their peace, tranquility and love in Jesus' name. Even today on 11.21.25. Keep doing what you do Ionos. Additionally, when the design service branch went haywire on a design automated billing for me, it was rectified months later via the IONOS headquarters Philadelphia, PA. Wow what a super program- everything was credited to me. This company is honest and has integrity; they want you to succeed!

Solving my issues very quick all good.

Absolutely fantastic customer service by Carla. So grateful thanks you

Thx Abigail provided perfect guidance and resolved my request both professionaly and quickly !

Angel very patiently helped me make a payment on my IONOS account and after helping me achieve that was of further assistance. She shared the Black Friday special which could give my webpage more exposure. She used a term which captured my interest.

Excellent customer service .fast ,helpful and respectful .highly satisfied

Robbie was very helpful. He send me an email with proper instructions to fix my issue

The chap listened, understood my issues and although I honestly had no idea what to do, he took of the issue for me quickly. He was warm, polite and very professional.

The customer service representative was very helpful with the concern I had on my billing statement. I appreciate good customer service!

Great customer service and knowledgeable as well as professional representative

Justine was very understanding of my situation, walked me through everything, and made sure my experience was fair for me as the customer.

Quick response, got the issue resolved.

Great service, thank you!

A quick response and a friendly manner

My representative, Chrismaejaen Lumangyao was extremely helpful in getting my email account unbugged. For about 4 months I had not been receiving emails to my inbox but emails were forwarded to folders and outside emails on my rules. She took the time to help me solve the problem and now my life is back on track. I couldn't have done it with out her and the IONOS team! Thank you:)

Great service, very helpful and efficient.

very informative and fast service.

I have been with square since the beginning in 2009. I would not change to any other company and I have been approached by them all. I simply tell them if you can guarantee this one thing I will leave square in a heart beat and so far none of them can. That’s simply making funds available right away. I love that about square where I don’t have to wait to have access to my money. I love the platform I can’t wait to get the new hand held that will really help my business. When I had my store front and I needed help I called the number a live person answered and resolved my issue this was on a Sunday. Thank you square you have a loyal customer for life

I've been using Squarespace for a while and it's been great for me. I came across this reviews page randomly and I'm shocked by the rating. Please remember that people are 99.9% likely to leave a negative review when dissatisfied and 0.01% to leave a positive review when satisfied. There are millions of people satisfied with Squarespace so don't be intimidated by this reviews.

My workplace uses Squarespace and we have had no issues with our site or the orders system as long as I can remember

I've been using Squarespace for many years and have built lots of websites with them. I saw these negative reviews today on Trust Pilot as a new client was worried when they saw them. I was quite baffled and sent Squarespace an email through their website to see how they responded. A human(!) got back to me in less than 20 minutes. I have asked SQ some really stupid questions over the years as I panicked over something or other and it was usually a internet reception issue not a them issue and they have always been helpful and polite. It's template based web service - they don't actually build it for you - but they have so many resources to help you build a great website. If the quality of your products and photographs is good and you are able to line things up you will have a website to be proud of. Some of the reviews here are outright nonsense, for example, the "payment scam" suggesting payment is taken when the trial has ended and the reviewer didn’t sign up with thousands taken out over years - Squarespace lets you take out a trial for an unlimited time. It actually says on the website 'Sign up for your free trial, no card required". I have ten websites currently on the go and have never been asked for payment details until I wanted to go live so I don't understand that at all. I've also never had an issue with overpayment or cancelling on a site. They send reminders to the email you sign up with, you can remove your card details. Also who doesn’t check their bank statements for years? I can't speak about interfaces with google - I don't use them but the other interfaces I do use work very well. Other website templates I've used haven't produced the design results I wanted and were a pain to use. I highly recommend Squarespace for the creative industries because it's really good at what it does and sites look great.

Reactive and efficient customer support. Thanks Thomas W. For the fast resolution.

Super helpful and easy to reach customer service. Will go over and beyond and create step by step videos to help you tackle your problem

If you write an email the customer service is beyond excellent. I had to cancel an order. A real person answered. We had a back and forth because I just didn’t want to bother figuring out the link to cancel so she did it for me. Most companies that use AI will answer emails with a human. Breeze Airways doesn’t even have a phone number but my email got the result I wanted.

I especially wanted to write because I don't understand why there is negative feedback written about Squerspace The negative feedback written about Suquerspace is probably being submitted by competitor firms. For a long time I used a very famous name's web page builder, despite being a very big name, it was slow and never adjusted the mobile phone properly, an error would always occur shortly after publishing the page. Now I am very happy with Squerspace, it is fast, easy and everything is created properly. I am also happy because it has advanced design settings. Thanks Squerspace.

As a website designer, I've been using Squarespace since 2011 and love it. I've built 82 sites for clients and it continues to be the best website builder. On the rare occasion I've had to use customer service, it is always extremely prompt. For example, today a client accidentally purchased the Business Plan instead of the Personal Plan. Squarespace responded within one hour and the refund is on its way. Their support forums and help videos are always up to date and the forum community is incredible. I've used both Wordpress and Wix in the past (as have many of my clients) and they all say they prefer Squarespace because it's so user friendly.

Incredible support. Just wanted to say a huge thank you to Lais T. who helped me massively with my website. Great service :)

perfect Thank youx🙏🏻

Website has been easy to set up, edit, and no issues so far. I like the designs and its been a stress free experience. I have not called them.

I have built over 100’s of websites on this platform and I cannot fault it! The bad reviews just don’t make sense? Is it something that users do to break it? I am very surprised by so many bad reviews. Non of my 100 website owners ever contacted with any issues…. I think competitors paying 💰 to kill Squarespace… cause it is the best platform by far.

They have the best customer service I ever received. Reply to emails within hours ans sometimes minuts being super helpful. I just made a second website ans I am very happy. Been using it since 2018.

I just signed up for Square space. I do love the ease of creating a website. That part I'd give 5 stars. Easy and beautiful. They offered Google workspace for a yr free with my account. It worked for 2 days. Then I was told my business email was sold by them. I was locked out of my Google workspace account. So for the last 2 days I've been trying to get a response from them. Nothing is happening. (Update ) Square space got in touch and I was able to fix the problem with Google dashboard. If you can't get a response from the website reach out on fb messenger or insta. Both of the sources responded pretty quick.

First off, I'm pretty sure all the negative reviews here (as of this writing) are paid for. I found the really low Truspilot rating on a Squarespace competitor's website and was quite shocked so came here to investigate. Whenever I've contacted customer support, I've received responses within hours. On some occasions, minutes... and I've always had any problems resolved very quickly. Anyway, I've been using Squarespace since 2015 and it is hands-down the best DIY web builder out there. Some of the limitations can be annoying, but given the ease with which you can put up a website and maintain it, it's not a deal breaker. The templates are an easy springboard to get started, but you can customise them quite a bit. I'm now grandfathered into an older version and migrating to their newest one. They've been good enough to offer the difference on my remaining subscription back as a refund.

I used Squarespace to create my website drawandplan.com and am very happy with the results.

Surprised to see the number of negative reviews here. I've been a SquareSpace user for multiple years and can only speak highly of the platform. The interface is incredibly user-friendly and packed with innovative features. With its 'What You See Is What You Get' drag-and-drop functionality, building an exceptional website is a breeze. And for those with coding skills, there's an option to inject custom code. My own website, coinpunkz.com, is a testament to SquareSpace's capabilities, and I couldn't be more satisfied. The customer service experience has been nothing short of excellent. I even had an instance where I needed a partial refund due to a mistake on my end, and it was processed smoothly. Thank you, SquareSpace, for being a crucial part in realizing my business aspirations. Without your platform, I'd be doling out thousands to web development experts and being continuously dependent on them.

Honestly, been working with Squarespace for a few months now. It has a few small issues I am working on resolving, (possibly user error) but the help desk is fantastic. Highly recommended from me. Divergentparty.com

My experience with Squarespace has been consistently positive and rewarding. The company excels in several aspects that contribute to a great user experience. Firstly, Squarespace's visually stunning and modern templates provide an excellent starting point for creating aesthetically pleasing websites. The user-friendly interface and intuitive design tools make the website-building process efficient and enjoyable. The comprehensive set of features, including e-commerce capabilities and integrated analytics, offer robust solutions for diverse business needs. Additionally, Squarespace's reliable customer support and extensive knowledge base ensure that users receive prompt assistance and guidance when needed. Overall, Squarespace's combination of design quality, user-friendly interface, comprehensive features, and excellent support make for an outstanding experience.