Find the Right Tools to Grow Your Business

I had an excellent experience working with Jordan at GoDaddy. From the moment our conversation started, Jordan was patient, knowledgeable, and genuinely focused on helping me find the right solution. He took the time to understand my needs, explained everything clearly, and made the whole process smooth and stress-free. Customer service like this is rare these days, and Jordan went above and beyond to make sure I was fully taken care of. If you’re looking for someone who knows their stuff and truly cares about delivering great service, ask for Jordan. Highly recommended!

Always pleasant, patient and knowledgeable! They are the BEST!

Always resolve any issue I have very friendly service aswell

I don't typically fill out these surveys. However, your tech, Jonathan was excellent. Extremely polite, helpful, and pleasant. Please tell him that it is all certainly appreciated. I liked that I didn't have to go through a dozen prompts as well as three or four persons before (repeating myself to each person) before finally reaching the correct person to speak to, which has become the norm here is USA. Once Jonathan took my call, it was smooth and relatively seamless. I hope Go Daddy will continue this type of service. Thank you.

I phoned questioning my billing on my account. The representative from GoDaddy, Blake took the time and explained the charges. ALL GOOD! I'm at that point that I don't always "get it" the first time around. GoDaddy has been great to work with, for I've had my domain and account since 2010. I'd say a satisfied customer for life! Knowing I can call 24/7 to ask for assistance is worth it's price in gold. Thank you for being there!

The company has the domains needed and they answer the phone! The representative was very professional and patient with my questions. Thank you for assisting me!

Clint M. at the web helps desk was phenomenal in getting me set up with a renewed website. Walked me through so many issues on my webpage. Thank you thank you thank you!

Arvin was very polite, patient, and quickly resolved the problem!

Alan from customer service was very patient, and he took his time to explain everything to me.

Best. Customer. Service. EVER We've all had customer service experiences. Probably never one that we can remember, other than for it being bad. The experience I had yesterday was one I'll never forget. Helpful. Kind. Understanding. Patient. Polite. Sincere. Friendly. Words fail. I will be GoDaddy loyal now forever.

Jason could not have been more patient with me. I had a very difficult issue that he helped resolve,

Knowledgeable and helpful people when you talk on the phone. Relatively easy to use and set up apps online.

trust pilot who are you? Anyway GoDaddy is great and always has been. I hope you are too.

My experience with GoDaddy customer service was excellent. Jason was my initial contact with GoDaddy regarding my call about a Domain. He understood exactly what I wanted to accomplish and offered cost saving options that I would not have considered but needed for safety and security. Thanks!

TC was fast, professional, and a pleasure to work with. My request was handled expeditiously. Thank You

Excellent service able to solve and answer my question, very informative

Converted plan and representative ported over the website

While we waited for emails to exchange. Justin review my accounts and found ways to consolidate my accounts and save me some money. He also made a couple of suggested to help improve my sites for spring of 2026. Justin then took care of the DNS issue we were having, saving me time trying to understand how the websites work and fix the issue my self. Overall a fantastic experience.

Fantastic real human service! Carefully led me to reactivate my account.

Mr. Mallon patiently guided me through multiple issues with previous web host/designers and provided solutions to where I'm stress free and on the right path. I appreciate you and all you do. Thanks for your time and knowledge.

Jen was very helpful and professional. She is an asset to your company, and deserves a raise!

Geraldine ⭐️⭐️⭐️⭐️⭐️ 5-Star Feedback for Geraldine Geraldine was absolutely perfect. Her professionalism, communication, and overall support were exceptional from start to finish. She made everything clear, easy, and comfortable, and delivered the level of service every client hopes for. I couldn’t be more satisfied with the experience. Highly recommended.

With patience & great service Geraldine is A+!!

Extremely helpful, great customer service and I got the job done.

Paul is Top Notch. Excellent! Patient and accommodating, he knew exactly what do and to guide me through.many

James was patient and kind. I explained to James this was my second time canceling these charges. The first rep apparently did not cancel them awhile back. He took care of it and sent me confirmation immediately. Thank YouJames... Me Hero Today!!!!

Take their time and help me to understand.

Hunter was knowledgeable and could clearly understand my issue. He provided the exact how to articles I needed to fix the issue, checked the status on a tangent but related issue, and also provided another article with the how to fix. He had a positive attitude and was also willing to help further should I need more.

Great service with my website. Which the prices for Ionos websites are amazing . Great customer service.

Your customer service representative was very patient and professional. She was able to figure out my mistake and fix the issue I had. I was very happy with how she handled everything and because of her help I can continue to use your service, I have even decided to extend and keep my first url that I purchased from you.

Katrina really made it simple and easy to understand and start. The internet sorely needs , my opinion, companies like yours and agents like Katrina. What a pleasure to deal with ionos and her,

Very helpful, curteous service!

Aldrich provided excellent customer service and helped to resolve my issue quickly. We even got disconnected but he called me back immediately. I'm a satisfied new customer.

Solved a complex issue

My support session went as well as a person could expect and my call was answered quickly.

The BEST Customer Service ever ... Jade is awesome.

Joana listened carefully to my matter, empathizing with my concern, applying her expertise. Her attitude made me to lower my anxiety of calling IONOS

Carla, was very helpful and offer us a solution, very grateful with her.

My experience was stellar. I want to say that whoever trained the young lady that helped me did a great job. In a time where customer service is becoming a lost art, this young lady gave me hope. She answered all of my questions and then asked me questions for clarity. Stellar delivery!

Jade was VERY HELPFUL and super efficient and knowledgeable. Thank you again.

I've been using Squarespace for a while and it's been great for me. I came across this reviews page randomly and I'm shocked by the rating. Please remember that people are 99.9% likely to leave a negative review when dissatisfied and 0.01% to leave a positive review when satisfied. There are millions of people satisfied with Squarespace so don't be intimidated by this reviews.

My workplace uses Squarespace and we have had no issues with our site or the orders system as long as I can remember

I've been using Squarespace for many years and have built lots of websites with them. I saw these negative reviews today on Trust Pilot as a new client was worried when they saw them. I was quite baffled and sent Squarespace an email through their website to see how they responded. A human(!) got back to me in less than 20 minutes. I have asked SQ some really stupid questions over the years as I panicked over something or other and it was usually a internet reception issue not a them issue and they have always been helpful and polite. It's template based web service - they don't actually build it for you - but they have so many resources to help you build a great website. If the quality of your products and photographs is good and you are able to line things up you will have a website to be proud of. Some of the reviews here are outright nonsense, for example, the "payment scam" suggesting payment is taken when the trial has ended and the reviewer didn’t sign up with thousands taken out over years - Squarespace lets you take out a trial for an unlimited time. It actually says on the website 'Sign up for your free trial, no card required". I have ten websites currently on the go and have never been asked for payment details until I wanted to go live so I don't understand that at all. I've also never had an issue with overpayment or cancelling on a site. They send reminders to the email you sign up with, you can remove your card details. Also who doesn’t check their bank statements for years? I can't speak about interfaces with google - I don't use them but the other interfaces I do use work very well. Other website templates I've used haven't produced the design results I wanted and were a pain to use. I highly recommend Squarespace for the creative industries because it's really good at what it does and sites look great.

Reactive and efficient customer support. Thanks Thomas W. For the fast resolution.

Super helpful and easy to reach customer service. Will go over and beyond and create step by step videos to help you tackle your problem

If you write an email the customer service is beyond excellent. I had to cancel an order. A real person answered. We had a back and forth because I just didn’t want to bother figuring out the link to cancel so she did it for me. Most companies that use AI will answer emails with a human. Breeze Airways doesn’t even have a phone number but my email got the result I wanted.

I especially wanted to write because I don't understand why there is negative feedback written about Squerspace The negative feedback written about Suquerspace is probably being submitted by competitor firms. For a long time I used a very famous name's web page builder, despite being a very big name, it was slow and never adjusted the mobile phone properly, an error would always occur shortly after publishing the page. Now I am very happy with Squerspace, it is fast, easy and everything is created properly. I am also happy because it has advanced design settings. Thanks Squerspace.

As a website designer, I've been using Squarespace since 2011 and love it. I've built 82 sites for clients and it continues to be the best website builder. On the rare occasion I've had to use customer service, it is always extremely prompt. For example, today a client accidentally purchased the Business Plan instead of the Personal Plan. Squarespace responded within one hour and the refund is on its way. Their support forums and help videos are always up to date and the forum community is incredible. I've used both Wordpress and Wix in the past (as have many of my clients) and they all say they prefer Squarespace because it's so user friendly.

Incredible support. Just wanted to say a huge thank you to Lais T. who helped me massively with my website. Great service :)

perfect Thank youx🙏🏻

Website has been easy to set up, edit, and no issues so far. I like the designs and its been a stress free experience. I have not called them.

I have built over 100’s of websites on this platform and I cannot fault it! The bad reviews just don’t make sense? Is it something that users do to break it? I am very surprised by so many bad reviews. Non of my 100 website owners ever contacted with any issues…. I think competitors paying 💰 to kill Squarespace… cause it is the best platform by far.

They have the best customer service I ever received. Reply to emails within hours ans sometimes minuts being super helpful. I just made a second website ans I am very happy. Been using it since 2018.

I just signed up for Square space. I do love the ease of creating a website. That part I'd give 5 stars. Easy and beautiful. They offered Google workspace for a yr free with my account. It worked for 2 days. Then I was told my business email was sold by them. I was locked out of my Google workspace account. So for the last 2 days I've been trying to get a response from them. Nothing is happening. (Update ) Square space got in touch and I was able to fix the problem with Google dashboard. If you can't get a response from the website reach out on fb messenger or insta. Both of the sources responded pretty quick.

First off, I'm pretty sure all the negative reviews here (as of this writing) are paid for. I found the really low Truspilot rating on a Squarespace competitor's website and was quite shocked so came here to investigate. Whenever I've contacted customer support, I've received responses within hours. On some occasions, minutes... and I've always had any problems resolved very quickly. Anyway, I've been using Squarespace since 2015 and it is hands-down the best DIY web builder out there. Some of the limitations can be annoying, but given the ease with which you can put up a website and maintain it, it's not a deal breaker. The templates are an easy springboard to get started, but you can customise them quite a bit. I'm now grandfathered into an older version and migrating to their newest one. They've been good enough to offer the difference on my remaining subscription back as a refund.

I used Squarespace to create my website drawandplan.com and am very happy with the results.

Surprised to see the number of negative reviews here. I've been a SquareSpace user for multiple years and can only speak highly of the platform. The interface is incredibly user-friendly and packed with innovative features. With its 'What You See Is What You Get' drag-and-drop functionality, building an exceptional website is a breeze. And for those with coding skills, there's an option to inject custom code. My own website, coinpunkz.com, is a testament to SquareSpace's capabilities, and I couldn't be more satisfied. The customer service experience has been nothing short of excellent. I even had an instance where I needed a partial refund due to a mistake on my end, and it was processed smoothly. Thank you, SquareSpace, for being a crucial part in realizing my business aspirations. Without your platform, I'd be doling out thousands to web development experts and being continuously dependent on them.

Honestly, been working with Squarespace for a few months now. It has a few small issues I am working on resolving, (possibly user error) but the help desk is fantastic. Highly recommended from me. Divergentparty.com

My experience with Squarespace has been consistently positive and rewarding. The company excels in several aspects that contribute to a great user experience. Firstly, Squarespace's visually stunning and modern templates provide an excellent starting point for creating aesthetically pleasing websites. The user-friendly interface and intuitive design tools make the website-building process efficient and enjoyable. The comprehensive set of features, including e-commerce capabilities and integrated analytics, offer robust solutions for diverse business needs. Additionally, Squarespace's reliable customer support and extensive knowledge base ensure that users receive prompt assistance and guidance when needed. Overall, Squarespace's combination of design quality, user-friendly interface, comprehensive features, and excellent support make for an outstanding experience.

I've had squarespace for YEARS and it's been nothing short of fantastic. Their customer service team are incredibly helpful, and I've never been left waiting to get something fixed. My website ranks highly, its easy to customise and I love the layouts they offer.