I absolutely love Network Solutions
I absolutely love Network Solutions. They offer awesome customer service, at an awesome price point. I use the company one of my domains and have a professional email address. It has all the functions I need and the DNS records have been user friendly enough for me to connect it to third parties myself.
My issue was carefully resolved with the Live Agent
My issue was carefully resolved with the Live Agent. Messaging was more simplified. AI is great but there a humps in the road sometimes.
Very efficient service..had no problem…
Very efficient service..had no problem addressing and correcting my issue and provided me with helpful alternative solutions!
Great customer service experience
Great customer service experience. Knowledgeable and patient. Issues resolved.
My issue was very very complicated but handled competently
My issue was very very complicated. My rep, Mars, was impressive in his ability to identify and then remedy issues as they emerge during our conversation. Equally impressive was they remained very cordial and nonplused throughout our conversation despite often having to teach me so I could understand both the issue (cause) and the remedy.
Resolution Ultimately Unfolded as Promised
I communicated with several Customer Support Specialists throughout the resolution process, including Jonathan, Anoop, and Mona, and each one was helpful, knowledgeable, courteous, and kind. One, CSS, however, was exceptional: Yanne D. She was very patient and empathetic as she truly listened to me while I explained my concerns with how the issues with my services were being handled. She then took the time to explain why the escalated matter was taking a bit longer than usual, how it was going to be resolved, and what I should expect in terms of time frame. During her coordination of the resolution process for my particular service issues, Yanne made me feel as though I truly mattered as a person who was entrusting Network Solutions with my online presence as opposed to my being just another customer paying for website services. Resolution has unfolded just as she ensured it would. Many thanks, Yanne! Blessings!!
It was a complicated issue and they…
It was a complicated issue and they were incredibly helpful and hung in there until we resolved my issue. Really great support.
Chris nailed the solution from the…
Chris nailed the solution from the start. He mentioned that he’d been working at Network Solutions for four years, and his experience showed. Many thanks to Chris.
I just received great support with an…
I just received great support with an email problem. And, it was absolutely accurate. Everything was handled on a chat, first time.
If your email was migrated from ipage, let them know and they will give you the new parameters to get it synchronizing again. Also, they have a link to go directly to the Roundcube client'
It was nice to get quick help when needed!
Very knowledgeable and patient technical assistant!
With PureHost (now called iPage) switching to Network Solutions for hosting my web sites I ran into trouble having my mail accounts in PureHost transferred over to Network Solutions. I called the HELP line. AI was not too helpful, but switched me over to a technical assistant named Nick. He was extremely helpful and knowledgeable. And very patient as the steps were complicated and involved long stretches when he had to wait for me to navigate browsers and email accounts. Really a life saver! He also offered a small discount on their hosting fee if I approved it immediately, which I did.
Excellent customer service the…
Excellent customer service the representative was polite, knowledgeable and extremely helpful.
I was working with a yound lady named…
I was working with a yound lady named Jed. She was terrific. My folders dissapeared on my email. she tried everything but we ended up escalating the problem. She was a joy to work with. I am elderly and she was patient and helped me walk through the process. Unfortunatly, the problem needed to go to another team, but she was great!
The interaction was efficient and my…
The interaction was efficient and my expectations were set properly. The person on the phone was very kind.
Working with Jill was a very good…
Working with Jill was a very good experience after fussing around with AI.....She was easy to talk with, courteous, helpful and resolved my problem......
Thank you Jill....
Excellent Help!
I have my website with Network Solutions for 2 years now and still not sure of all capabilities that are offered. I was trying to connect my website to Facebook and inadvertently deleted my website address.
Marcon reach to me and help immediately. With other issues he connected me to a different department. Rain was extremely helpful and fast! Thank you, guys!
The Customer Service represented a…
The Customer Service represented a clear and simple answer to my situation and solve my problem perfect
Chris took care of my issue with one…
Chris took care of my issue with one phone call. Very efficient except for the long wait to speak with him.
Your Agent
Your Agent, Jay, was extremely patient and very helpful.
She guided me through all the that was needed to be done in order to solve my problem.
Best technical computer support ever
Michael was very helpful on my intake call troubleshooting my issue; Judy on the professional support team performed the technical fixes and provided me with the best computer support I've ever had. Many, many thanks - you made my day!!
Very knowledgable and the fact that…
Very knowledgable and the fact that because we found out that NS are associated with the likes of BT we felt very confident once we found this out and through our experience they are the real deal !!!!