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great support

After experiencing problems connecting my domain to my website I called GoDaddy and was put through to Steven. He was polite, very helpful and resolved my issue with the minimum of fuss. Great service!

really appreciate your help with solving the issue today. You were incredibly friendly, patient, and supportive throughout the entire process. Your clear explanations and positive attitude made everything much easier to understand. Thank you for being so helpful and making the experience such a pleasant one!

Vince at Godaddy has been consistently professional.

It was great working with GoDaddy tonight to resolve my issue. Josh was friendly, professional and knew exactly what to do. Thank you!

Rohmer was very helpful, answered my questions and resolved them pleasantly and quickly

Tara, the agent that was assisting me was absolutely phenomenal. She was kind, professional, knowledgeable, and patient through every aspect of our communication on the issue that I was having. She helped me understand the process, options that were available to me, and literally was able to apply her own personal experiences to navigate me through what to expect from this point forward, and tips on what I can do for future better results. To say she was amazing would be an understatement. She didn't just do her job, she went above and beyond to offer the best customer service I have ever experienced. The service was bar none!

It proved to be easy to make contact and Amir, the customer service contact that spoke to me, was happy to stay with me and help me understand what I needed and then to make sure that I got what I wanted. Very accommodating!

The customer service rep who assisted me was very patient and quite helpful with resolving my m365 website email access challenge. Thank you!

Very quick response time, less than two minutes and very helpful.... i was surprised as i deal with other companies that take forever and get pushed around

Ross, the tech support agent I spoke with, was awesome. I was quite frustrated and complaining, and he was calm and patient and talked me through the process. Thank you

Lesley made sure my account was corrected and it was secure. She went out of her way to get my account in order and active again. She is a great employee.

I’m very happy with everything

Ceta was so professional and warm. She really made the process of getting a new domain name so easy!

Customer service is always excellent!

⭐️⭐️⭐️⭐️⭐️ 5/5 Jon was extremely helpful and professional. He answered all my questions clearly and took the time to guide me through everything I needed for my website. His support was friendly, patient, and knowledgeable — exactly what you hope for when calling customer service. I really appreciate the level of care and expertise he provided. Excellent experience — thank you, Jon!

Mia was very pleasant to work with. Helped us with all the questions we asked.

Mathew was fantastic. Resolved my issues in a short matter of time to my satisfaction. Offered suggestions to make my websites easier to manage.

GoDaddy is a great product and makes it very easy to have and maintain a website. The customer service is great (especially if Jeffrey answers the phone) as he helped me with renewing my products and saving some money in the process.

Customer Service is Great and the Representatives are very good.

Santiago Gonzales

great experience

June was very helpful. She knew exactly what to do to fix the problem. She's got it going on. Thanks June Bug!

The agent was very helpful and patient. She understood my concern and rectified it immediately. Thank you for your help.

so far so great

Your representative was very helpful. Answer my questions without hesitation. And guide me through some information on my account that I was not aware of so that I can better my website and online presence.

Very helpful,patience,took time to understand my situation…

Alvin updated all of my pages to the latest version on PHP and helped me remove the charges for out of date PHP support. Ionos is always responsive when I call for help, no matter the time of day. I appreciate that!

Very professional, friendly and helpful support.

I have been an IONOS customer for six years, with multiple VPS instances hosted in their Philadelphia-area data center. IONOS has consistently amazing customer service and a suite of VPS products that is always improving. Every customer service agent I have spoken with has been intelligent and helpful, and they sound like they are located here in the United States. They claim to offer 24/7 service, and they really mean it; you can get access to dedicated, knowledgeable support at all hours of the day. Plus, it doesn't hurt that their prices consistently beat the competition. What's not to love?

Service of Abbie Capin was very good. They are prompt and their customer service is excellent.

The rep was the best! patient and diligent in resolving issue! he is a keeper

Sam was the best support ever today ! He thought outside the box and found solutions for my billing problem and got my website live again from the help of the previous team as well. But sam wrapped it up beautifully and left me with a positive experience after a horrific experience having my website deleted in error.

very nice and easy to work with

Lisa is AMAZING!! She helped me with the things I needed and even other things I didn’t know i needed! She is absolutely the best rep I have encountered and she deserves praise!!!! She is a value to your company for sure! Jackie Shubert MedExcel

prompt routing to a knowledgable support rep who was friendly, patient, and helped me figure out my issue within a couple minutes.

John was super knowledgeable, patient and helpful. He was able to resolve all my issues.

Patient and Supportive

It was great working with someone with much patient. Thank you

great customer service and very helpful

I've been using Squarespace for a while and it's been great for me. I came across this reviews page randomly and I'm shocked by the rating. Please remember that people are 99.9% likely to leave a negative review when dissatisfied and 0.01% to leave a positive review when satisfied. There are millions of people satisfied with Squarespace so don't be intimidated by this reviews.

My workplace uses Squarespace and we have had no issues with our site or the orders system as long as I can remember

I've been using Squarespace for many years and have built lots of websites with them. I saw these negative reviews today on Trust Pilot as a new client was worried when they saw them. I was quite baffled and sent Squarespace an email through their website to see how they responded. A human(!) got back to me in less than 20 minutes. I have asked SQ some really stupid questions over the years as I panicked over something or other and it was usually a internet reception issue not a them issue and they have always been helpful and polite. It's template based web service - they don't actually build it for you - but they have so many resources to help you build a great website. If the quality of your products and photographs is good and you are able to line things up you will have a website to be proud of. Some of the reviews here are outright nonsense, for example, the "payment scam" suggesting payment is taken when the trial has ended and the reviewer didn’t sign up with thousands taken out over years - Squarespace lets you take out a trial for an unlimited time. It actually says on the website 'Sign up for your free trial, no card required". I have ten websites currently on the go and have never been asked for payment details until I wanted to go live so I don't understand that at all. I've also never had an issue with overpayment or cancelling on a site. They send reminders to the email you sign up with, you can remove your card details. Also who doesn’t check their bank statements for years? I can't speak about interfaces with google - I don't use them but the other interfaces I do use work very well. Other website templates I've used haven't produced the design results I wanted and were a pain to use. I highly recommend Squarespace for the creative industries because it's really good at what it does and sites look great.

Reactive and efficient customer support. Thanks Thomas W. For the fast resolution.

Super helpful and easy to reach customer service. Will go over and beyond and create step by step videos to help you tackle your problem

If you write an email the customer service is beyond excellent. I had to cancel an order. A real person answered. We had a back and forth because I just didn’t want to bother figuring out the link to cancel so she did it for me. Most companies that use AI will answer emails with a human. Breeze Airways doesn’t even have a phone number but my email got the result I wanted.

I especially wanted to write because I don't understand why there is negative feedback written about Squerspace The negative feedback written about Suquerspace is probably being submitted by competitor firms. For a long time I used a very famous name's web page builder, despite being a very big name, it was slow and never adjusted the mobile phone properly, an error would always occur shortly after publishing the page. Now I am very happy with Squerspace, it is fast, easy and everything is created properly. I am also happy because it has advanced design settings. Thanks Squerspace.

As a website designer, I've been using Squarespace since 2011 and love it. I've built 82 sites for clients and it continues to be the best website builder. On the rare occasion I've had to use customer service, it is always extremely prompt. For example, today a client accidentally purchased the Business Plan instead of the Personal Plan. Squarespace responded within one hour and the refund is on its way. Their support forums and help videos are always up to date and the forum community is incredible. I've used both Wordpress and Wix in the past (as have many of my clients) and they all say they prefer Squarespace because it's so user friendly.

Incredible support. Just wanted to say a huge thank you to Lais T. who helped me massively with my website. Great service :)

perfect Thank youx🙏🏻

Website has been easy to set up, edit, and no issues so far. I like the designs and its been a stress free experience. I have not called them.

I have built over 100’s of websites on this platform and I cannot fault it! The bad reviews just don’t make sense? Is it something that users do to break it? I am very surprised by so many bad reviews. Non of my 100 website owners ever contacted with any issues…. I think competitors paying 💰 to kill Squarespace… cause it is the best platform by far.

They have the best customer service I ever received. Reply to emails within hours ans sometimes minuts being super helpful. I just made a second website ans I am very happy. Been using it since 2018.

I just signed up for Square space. I do love the ease of creating a website. That part I'd give 5 stars. Easy and beautiful. They offered Google workspace for a yr free with my account. It worked for 2 days. Then I was told my business email was sold by them. I was locked out of my Google workspace account. So for the last 2 days I've been trying to get a response from them. Nothing is happening. (Update ) Square space got in touch and I was able to fix the problem with Google dashboard. If you can't get a response from the website reach out on fb messenger or insta. Both of the sources responded pretty quick.

First off, I'm pretty sure all the negative reviews here (as of this writing) are paid for. I found the really low Truspilot rating on a Squarespace competitor's website and was quite shocked so came here to investigate. Whenever I've contacted customer support, I've received responses within hours. On some occasions, minutes... and I've always had any problems resolved very quickly. Anyway, I've been using Squarespace since 2015 and it is hands-down the best DIY web builder out there. Some of the limitations can be annoying, but given the ease with which you can put up a website and maintain it, it's not a deal breaker. The templates are an easy springboard to get started, but you can customise them quite a bit. I'm now grandfathered into an older version and migrating to their newest one. They've been good enough to offer the difference on my remaining subscription back as a refund.

I used Squarespace to create my website drawandplan.com and am very happy with the results.

Surprised to see the number of negative reviews here. I've been a SquareSpace user for multiple years and can only speak highly of the platform. The interface is incredibly user-friendly and packed with innovative features. With its 'What You See Is What You Get' drag-and-drop functionality, building an exceptional website is a breeze. And for those with coding skills, there's an option to inject custom code. My own website, coinpunkz.com, is a testament to SquareSpace's capabilities, and I couldn't be more satisfied. The customer service experience has been nothing short of excellent. I even had an instance where I needed a partial refund due to a mistake on my end, and it was processed smoothly. Thank you, SquareSpace, for being a crucial part in realizing my business aspirations. Without your platform, I'd be doling out thousands to web development experts and being continuously dependent on them.

Honestly, been working with Squarespace for a few months now. It has a few small issues I am working on resolving, (possibly user error) but the help desk is fantastic. Highly recommended from me. Divergentparty.com

My experience with Squarespace has been consistently positive and rewarding. The company excels in several aspects that contribute to a great user experience. Firstly, Squarespace's visually stunning and modern templates provide an excellent starting point for creating aesthetically pleasing websites. The user-friendly interface and intuitive design tools make the website-building process efficient and enjoyable. The comprehensive set of features, including e-commerce capabilities and integrated analytics, offer robust solutions for diverse business needs. Additionally, Squarespace's reliable customer support and extensive knowledge base ensure that users receive prompt assistance and guidance when needed. Overall, Squarespace's combination of design quality, user-friendly interface, comprehensive features, and excellent support make for an outstanding experience.

I've had squarespace for YEARS and it's been nothing short of fantastic. Their customer service team are incredibly helpful, and I've never been left waiting to get something fixed. My website ranks highly, its easy to customise and I love the layouts they offer.