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Really simple, straightforward and extremely cost effective. Plus, when I needed to speak to someone to undo one of my own mistakes, the customer agent couldn’t have been more helpful, friendly and efficient. She undid my errors which has added to the positive experience

Customer service was great and patient to my needs.

The Representative John Edward. Respectful, depth knowlegde of product and patient.

Great service. Customer service was amazing, Sashi Khumar fantastic.

Reliable with customer service staff who are patient and handling your needs with a positive impact

Praasant, took my call and assisted me to purchase the correct products for my business. Truly appreciated his knowledge & his excellent customer service.

thanks for everything, you made my day.

My customer service agent was very kind and extremely patient.

I’ve been a longtime client of GoDaddy. They help power my Design-Build firm. The customer service is a notch above anyone else’s that I have ever dealt with. I highly recommend all of their services!

The representative was extraordinarily patient, respectful and authentically wanted to help.

Jake was fantastic. In a time when customer service everywhere seems to be at an all-time low, he not only showed his knowledge and cared to fic our issue but delivered results and fixed the issue immediately. As a business owner, he would be a great asset anywhere and should be promoted right away. If he is the face of GoDaddy, you will retain many customers.

I am 80% deaf in both ears and sometimes even with hearing ais...it is hard to make out a persons accent. My rep annunciated very well so we were able to work well together

Patient eficie

Miguel ,customer advisor was very Polite,Good listener to my request. He was fast to take care of my requests. Very Satisfied Thank You, Darryl

GEM Team Reps., Rylan, Norman, Elliot & Brenna: brought a successful resolution of a problem. I had an issue with sending out Email Marketing and Subscribers, but, the Team worked together and were incredibly patient and helpful. They resolved the problem quickly and before the weekend, which was key. The whole process was stress-free. They are an asset to the team!" Rylan, Norman, Elliot & Brennan ~ fantastic! They were professional, calm, and thorough. They took my issue seriously and kept me informed. I couldn't have asked for better service, especially at 3PM on a Friday. The service was fast, friendly, and exactly what I needed. Excellent support — they helped me solve my issue in minutes! On another note: I wrote to the Executive team in Minneapolis, to Customer Service last year, I had a couple email addresses. No response. Disappointing. I own a business and find it disappointing and shocking that the GEM Team do not make phone calls to a Customer. That rule should be bent / changed to loosen up. It's a serious problem for me and I know, for other Customers. I am the Broker/Owner of a Real Estate Company, and sometimes a 5 minute conversation goes a long way and speeds up solutions to an issue. Meanwhile, this is to tell you that these Gem Team members are gentleman and should be taken seriously. They are going places. Thank you for being so mindful in whom you hire. Christine Keating, CK Realty.

Great customer service. Billy was a great and resoled most our issues. Spent almost 2 hours with us.

Dustin was super helpful and straight to the point. Super kind and walked us through different options we can take and our firm is looking forward to working with him in the future!

Godaddy has been a great platform for our company website and corporate emails. Whenever we call in for support they are quick to assist and resolve any issues we may be having. Their customer service has been top notch!

I always call because the people know wher to go and what to do

GREAT SUCCESS!

This representative gave me the answers I was looking for after a couple phone calls and emails back and forth he was able to get the job done I really appreciate it

Super nice, friendly and helpful. Explained everything and got me setup and running in minutes. What a great experiance.

Helpfull in required information and very humble personality. Thank you for the support and we appreciate your efforts and approach.

Rep was friendly and knowledgeable

Uptime makes or breaks a company in this arena, having the service always available and up to date, is essential to the success of customers.

She was very helpful. Understood right away what my problem was and resolved it.

She took time to answer all my questions

I had a hacker in my email when I called. Your rep

Arnell was fantastic in getting me through a complicated password issue. He quickly saved me a lot of time to troubleshoot the problem and walk me through the steps to reinstate all of my emails on one account. He saved the day for me!! Very articulate and smart! Thank you, Arnell!!

I want to give the highest recognition to Joana today. She was beyond helpful, incredibly detailed, and very quick in resolving my issue. Her communication was clear, patient, and on point the entire time. What truly stood out is that she went above and beyond by assuring me she would personally keep an eye on my account to make sure everything goes smoothly moving forward. That level of care and dedication is rare and deserves to be acknowledged!

Mr. James is very helpful.

Great service

The representative was wonderful, knowledgeable, and a great help to the creation of my project. Certainly deserves a raise! He was one of the few amazing points within my day. Professional, kind, and truly someone worth calling back to speak with. Thank you hiring team, for your work with this gentleman.

very helpful and quick

Lourd, was great answered all of my questions was very efficient and polite.

Agent helped me resolve my issue of my DNS settings not working

Customer Support was very patient with me while I asked numerous questions. She was able to provide me detailed information for various options. Thank you!

I had an exceedingly helpful and considerate support person, who was willing to help me with all my questions and guide me to the results I wanted.

The service was good and I got my questions answered.

I started a chat with support. It was a fast response time. The Consultant was courteous, attentive and detail-oriented. He addressed all of my concerns expeditiously. I give Ionos a 👍. Thank you.

I have been with square since the beginning in 2009. I would not change to any other company and I have been approached by them all. I simply tell them if you can guarantee this one thing I will leave square in a heart beat and so far none of them can. That’s simply making funds available right away. I love that about square where I don’t have to wait to have access to my money. I love the platform I can’t wait to get the new hand held that will really help my business. When I had my store front and I needed help I called the number a live person answered and resolved my issue this was on a Sunday. Thank you square you have a loyal customer for life

I've been using Squarespace for a while and it's been great for me. I came across this reviews page randomly and I'm shocked by the rating. Please remember that people are 99.9% likely to leave a negative review when dissatisfied and 0.01% to leave a positive review when satisfied. There are millions of people satisfied with Squarespace so don't be intimidated by this reviews.

My workplace uses Squarespace and we have had no issues with our site or the orders system as long as I can remember

I've been using Squarespace for many years and have built lots of websites with them. I saw these negative reviews today on Trust Pilot as a new client was worried when they saw them. I was quite baffled and sent Squarespace an email through their website to see how they responded. A human(!) got back to me in less than 20 minutes. I have asked SQ some really stupid questions over the years as I panicked over something or other and it was usually a internet reception issue not a them issue and they have always been helpful and polite. It's template based web service - they don't actually build it for you - but they have so many resources to help you build a great website. If the quality of your products and photographs is good and you are able to line things up you will have a website to be proud of. Some of the reviews here are outright nonsense, for example, the "payment scam" suggesting payment is taken when the trial has ended and the reviewer didn’t sign up with thousands taken out over years - Squarespace lets you take out a trial for an unlimited time. It actually says on the website 'Sign up for your free trial, no card required". I have ten websites currently on the go and have never been asked for payment details until I wanted to go live so I don't understand that at all. I've also never had an issue with overpayment or cancelling on a site. They send reminders to the email you sign up with, you can remove your card details. Also who doesn’t check their bank statements for years? I can't speak about interfaces with google - I don't use them but the other interfaces I do use work very well. Other website templates I've used haven't produced the design results I wanted and were a pain to use. I highly recommend Squarespace for the creative industries because it's really good at what it does and sites look great.

Reactive and efficient customer support. Thanks Thomas W. For the fast resolution.

Super helpful and easy to reach customer service. Will go over and beyond and create step by step videos to help you tackle your problem

If you write an email the customer service is beyond excellent. I had to cancel an order. A real person answered. We had a back and forth because I just didn’t want to bother figuring out the link to cancel so she did it for me. Most companies that use AI will answer emails with a human. Breeze Airways doesn’t even have a phone number but my email got the result I wanted.

I especially wanted to write because I don't understand why there is negative feedback written about Squerspace The negative feedback written about Suquerspace is probably being submitted by competitor firms. For a long time I used a very famous name's web page builder, despite being a very big name, it was slow and never adjusted the mobile phone properly, an error would always occur shortly after publishing the page. Now I am very happy with Squerspace, it is fast, easy and everything is created properly. I am also happy because it has advanced design settings. Thanks Squerspace.

As a website designer, I've been using Squarespace since 2011 and love it. I've built 82 sites for clients and it continues to be the best website builder. On the rare occasion I've had to use customer service, it is always extremely prompt. For example, today a client accidentally purchased the Business Plan instead of the Personal Plan. Squarespace responded within one hour and the refund is on its way. Their support forums and help videos are always up to date and the forum community is incredible. I've used both Wordpress and Wix in the past (as have many of my clients) and they all say they prefer Squarespace because it's so user friendly.

Incredible support. Just wanted to say a huge thank you to Lais T. who helped me massively with my website. Great service :)

perfect Thank youx🙏🏻

Website has been easy to set up, edit, and no issues so far. I like the designs and its been a stress free experience. I have not called them.

I have built over 100’s of websites on this platform and I cannot fault it! The bad reviews just don’t make sense? Is it something that users do to break it? I am very surprised by so many bad reviews. Non of my 100 website owners ever contacted with any issues…. I think competitors paying 💰 to kill Squarespace… cause it is the best platform by far.

They have the best customer service I ever received. Reply to emails within hours ans sometimes minuts being super helpful. I just made a second website ans I am very happy. Been using it since 2018.

I just signed up for Square space. I do love the ease of creating a website. That part I'd give 5 stars. Easy and beautiful. They offered Google workspace for a yr free with my account. It worked for 2 days. Then I was told my business email was sold by them. I was locked out of my Google workspace account. So for the last 2 days I've been trying to get a response from them. Nothing is happening. (Update ) Square space got in touch and I was able to fix the problem with Google dashboard. If you can't get a response from the website reach out on fb messenger or insta. Both of the sources responded pretty quick.

First off, I'm pretty sure all the negative reviews here (as of this writing) are paid for. I found the really low Truspilot rating on a Squarespace competitor's website and was quite shocked so came here to investigate. Whenever I've contacted customer support, I've received responses within hours. On some occasions, minutes... and I've always had any problems resolved very quickly. Anyway, I've been using Squarespace since 2015 and it is hands-down the best DIY web builder out there. Some of the limitations can be annoying, but given the ease with which you can put up a website and maintain it, it's not a deal breaker. The templates are an easy springboard to get started, but you can customise them quite a bit. I'm now grandfathered into an older version and migrating to their newest one. They've been good enough to offer the difference on my remaining subscription back as a refund.

I used Squarespace to create my website drawandplan.com and am very happy with the results.

Surprised to see the number of negative reviews here. I've been a SquareSpace user for multiple years and can only speak highly of the platform. The interface is incredibly user-friendly and packed with innovative features. With its 'What You See Is What You Get' drag-and-drop functionality, building an exceptional website is a breeze. And for those with coding skills, there's an option to inject custom code. My own website, coinpunkz.com, is a testament to SquareSpace's capabilities, and I couldn't be more satisfied. The customer service experience has been nothing short of excellent. I even had an instance where I needed a partial refund due to a mistake on my end, and it was processed smoothly. Thank you, SquareSpace, for being a crucial part in realizing my business aspirations. Without your platform, I'd be doling out thousands to web development experts and being continuously dependent on them.

Honestly, been working with Squarespace for a few months now. It has a few small issues I am working on resolving, (possibly user error) but the help desk is fantastic. Highly recommended from me. Divergentparty.com

My experience with Squarespace has been consistently positive and rewarding. The company excels in several aspects that contribute to a great user experience. Firstly, Squarespace's visually stunning and modern templates provide an excellent starting point for creating aesthetically pleasing websites. The user-friendly interface and intuitive design tools make the website-building process efficient and enjoyable. The comprehensive set of features, including e-commerce capabilities and integrated analytics, offer robust solutions for diverse business needs. Additionally, Squarespace's reliable customer support and extensive knowledge base ensure that users receive prompt assistance and guidance when needed. Overall, Squarespace's combination of design quality, user-friendly interface, comprehensive features, and excellent support make for an outstanding experience.