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I have been a customer with GoDaddy for over 20 years and the level of service and knowledge of their call representatives like Adam is absolutely amazing! Keep up the great work and praying for another 20 years!

When it gets to the point where I'm lost (I'm old) the GoDaddy Guide saves my project. Ryan was very helpful and fixed several things I never would have understood.

The rep explained well

GoDaddy’s rep was available on a Sunday afternoon to resolve an issue I was unable to resolve myself. I appreciate Daniel’s expertise and willingness to spend the time to correct everything with me.

Fantastic knowledge and representation with the customer rep that helped me with my website, great job. Dr. Dhana.

MonaLiza was very kind and attentive. She got all my problems resolved and was so helpful.

Did a fantastic job! Thank you for all your help in getting my website back up and running!

I had an excellent experience with GoDaddy support today. John was extremely knowledgeable, patient, and professional. He quickly resolved the issue with my Microsoft 365 email and got me back up and running so I could return to business. He also reviewed my account and helped lower my yearly fee, which I greatly appreciated. John truly went above and beyond to make the entire experience, easy and stress-free. Thank you, John, for the outstanding Customerservice!

The phone call was easy and Sebastian was very helpful. We figured out my mistake very fast!

The Representative was relax, nice to take with helpful respectful, polite and very professional

GoDaddy is the go to for websites, they have been very helpful and definitely recommend!

It is wonderful to be able to talk to a real person and not a machine. The person I talked to was incredibly professional and knowledgeable. He was able to quickly give me all the information I needed and make any changes that were needed without the frustration of trying to work with a robot and getting nowhere. It really makes a huge difference

The cs representative Daniel was very knowledgeable about the products. He was patient friendly and professional. Great guy!

I was frustrated when I called, but Anthony took the time to listen and fully understand the outcome I was trying to achieve. Throughout the call, he reassured me that he would resolve my issue before we ended the conversation. Not only did Anthony address my original concern, but he also asked thoughtful follow-up questions that led him to adjust my account settings. As a result, I am now able to access the full functionality of my Microsoft 365 account. I truly appreciate Anthony’s patience, professionalism, and commitment to providing an exceptional customer experience.

Representative was knowledgeable and efficient. Solved my email issue in minutes and refunded an erroneous charge I incurred (my fault).

CS rep was very polite, very knowlegable and offered to do things that helped me tremendously. Rep is top notch. He is more valuable than one thinks. Great job.

Customer service went above and beyond to help me with my problem and solve the issue

Great very helpful

I had an outstanding experience with GoDaddy support tonight, specifically with Christian. I was moving my business website and transferring my domain from WordPress to GoDaddy, and the process had become frustrating and more complicated than expected. My website is a critical part of my business and is where the majority of our new business is generated, so getting everything transferred correctly and getting the site back up and running wasn't something I wanted to wait until the next business day to address. It was approximately 3:00 a.m. Central Time when I contacted GoDaddy, and I cannot overstate how valuable it was to have knowledgeable, 24-hour customer support available. Instead of being forced to wait until morning while an important part of my business remained offline, I was able to speak with someone who could actually help me right then. That someone was Christian, and he was exceptional. Christian immediately understood what I was trying to accomplish and knew exactly how to handle it. His technical knowledge was extremely impressive. He walked me through the process, verified everything along the way, answered every question I had, and made sure the domain transfer and website setup were being handled properly before we ended the call. At no point did I feel rushed or like I was receiving scripted answers. Christian was professional, patient, confident, thorough, and genuinely interested in solving the problem. There is a big difference between simply offering 24-hour customer support and having highly competent people available at 3:00 in the morning who can actually resolve a business-critical problem. Tonight, GoDaddy delivered both. I've dealt with plenty of customer service and technical support over the years, and Christian was easily one of the best representatives I've worked with. GoDaddy has an exceptional employee in Christian, and I sincerely hope he receives recognition for the level of service he provided. Five stars for Christian and five stars for GoDaddy for making this level of support available around the clock.

For starters, They have live reps to answer my questions opposed to using AI. That's worth a million to me because with AI, often I have found not to have choices, just generic answers. GoDaddy seems too have a well staffed support team. I was told that I'd have a four minute wait, which is really nothing in today"s world, compared to most sites for a live rep. which turned into a four second wait. Joshua was very professional and knowledgeable about GoDaddy's products. I am looking forward to working with him again when I switch my website over to GoDaddy. My other site doesn't have live human support any longer which is reason enough to switch hosting.

I appreciate the diverse products and services the company offers. I also value the quick customer service provided by the Personal Consultants, as it helps me feel connected to both the company and my web projects.

Excelent service, fast and reliable, perfect communication

Excellent in every way

The person who helped me answered the phone quickly, he was knowledgeable and gave me all the information I needed. Even helped me with a problem that I wasn’t even calling for. He’s a real asset to the company.

good handling by the customer service of the cancellation of contracts that were supposed to be free (sales person lies, be careful)

The Technician has been outstanding. She quickly identified my issues and resolved them efficiently. I also really like the addition of AI to the IONOS program. Its value shows in my additions.

The experience was great due to the Customer Service Repre. .His patience was out standing cuppled with his efforts to find solution.

Easy set up for getting a new domain. I had no clue of what I was really doing but so far so good!

Value, price, clean webpage.

20+ years with IONOS, and this team is the reason why. Staying with any tech company for over twenty years sounds almost unheard of these days, but there is one very simple reason I haven't gone anywhere: the Managed Server Team. In a world where getting help usually means fighting an automated phone tree or waiting days for an email bot, this team is an absolute breath of fresh air. You pick up the phone, you call, and an actual human being picks up on the other end ready to help. That alone is rare enough to make you a customer for life. The whole group is unbelievable, and Christopher is a shining example of why this team stands out so much. Whenever he picks up, you know you’re in good hands. He doesn't read off a generic script or treat you like a ticket number; he genuinely listens, knows the tech inside and out, stays calm, and just solves the problem. Every single person on this crew shares that same work ethic. They understand that when your server has an issue, real business is on the line, and they treat it with that exact level of urgency and care. Having that kind of real-time peace of mind for two decades is something money just can't buy. To IONOS leadership: hang onto Christopher and this entire team. In an industry full of chatbots and outsourced queues, having real, top-tier experts who actually answer the phone is your biggest strength. To Christopher and everyone on the Managed Server team: thank you for 20+ years of saving the day. You guys are the absolute best.

Item's great

My customer service rep was awesome! She helped me with my concerns and troubleshooting, and stayed with me while I figured out what I needed to do. She was great!

Straight forward and easy to decide my seletion and make a purchase.

Pleasant Experience The representative was very helpful, spoke very good English, was patient while I found paperwork and her voice was very cheerful. She easily resolved my question.

Responsive capable tech person.

Payment method update

Kris was exceptionally friendly and efficient.

Helpful customer service. I'm pretty sure I already completed one survey. Why another one?

Jeremy, without issue canceled my web hosting service that just renewed today. I let him know I had canceled two weeks prior and he did not give me any issue. He offered a greatly reduced cost to continue the service, but I just had no need for the service. I let Jeremy know that I was completely happy with the service, but I just did not need it any longer. Glad to see company that operates with integrity.

Fast and courteous understanding of the issue

Koy guided through 3 questions about my website and created little videos - so easy to follow and correct what I wanted. Excellent service.

Very helpful and efficient

The problem I caused myself pertaining to my site and domain was fixed immediately by your staff. Outstanding customer service

Seamless experience and great customer service.

Specific on-point information that resolved my query, and arrived super-fast, including a pathway for followup contact if required

Excellent resolution of the yech problem!!!

A+ customer service experience with Honor.

Excellent customer service via chat. I transferred two domain names from Weebly to Squarespace. The online process was straightforward, but unfortunately, Weebly messed up the release, so it took a little longer. Squarespace's customer service team was absolutely incredible. They helped resolve the issues with the correct information and later helped guide me on how to set up a new website with them. The difference between Squarespace and Weebly is like day and night. I am extremely satisfied with my decision to move my business domain and website to Squarespace.

They were able to grant my request.

Prompt and effective answers to my question. Fix the problem in less than 5 minutes with a personal reply to my query

Easy to learn and use

Thank you for the amazing support!

Fixed a very fustrating problem

The person that helped me was very kind, patient, efficient and solved my request very quickly

Excellent service. Thanks.

I was stuck building a simple page as a non-techy person. I contacted the help department who made a video tutorial using my website so I'd know exactly what to do. The problem was solved in a few minutes. I was impressed with how quick and personal the help was.

This is a good website host and design platform. Its easy to use and there are a lot of different possibilities to choose from. You can have a personal site, an online store, a presentation site etc. and its very customizable. Chat support is pretty prompt and know what to do also.

The video they sent me made things super easy to understand and follow on my end. Speedy and efficient.

So helpful and knowledgeable and patient.

⁠Very impressed with their service! The website works smoothly and is well designed. Customer service was polite, fast, and answered all my questions immediately. They delivered the exact solution I was looking for.⁠