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GoDaddy platform is easy to use. However, if you run into an issue, it's easy to get someone on the phone to help. They also do a great job verifying you to keep your website safe.

The customer service rep Christopher was super helpful. I was very impressed with his level of service.

Ceta was amazing, I was in desperate need of a new website and as a quick temporary fix she was able to deliver a functioning website almost immediately. Thank you again! :-)

Support person was extremely knowledgeable and well spoken.

Calm and expert, nailed it in 10 minutes. Something I never get from microsoft despite paying them thousands and thousands of dollars a year.

We are a small volunteer Board of Directors for a rural cemetery in South Western Ontario, Canada. GoDaddy has been a good fit for us both practically and financially! Help is easily available through phone contact!

The rep today was awesome. Took her time and did a great job

Great store filled with great attire

Maria Jose Martínez was profesional and kind to solve the issue.

Exceptional service—made tough choices easy Review: Giulia was outstanding from start to finish. I came in uncertain and struggling to decide. She listened first, asked smart questions, and explained every option in simple terms, outlining pros/cons and costs without any sales pressure. She repeated key details so I could take notes, confirmed next steps, and stayed with me until everything was working. She even emailed a clean recap. Because of her guidance I made confident decisions and left the call feeling supported. Professional, patient, and efficient—an easy 10/10.

The representative was very professional and all my questions were answered quickly.

Godaddy provides excellent customer service, highly recommend.

Victor was very kind and helpful, he addressed my concerns quickly. If I need to call back to GoDaddy support, I hope I get Victor, he was a great help in resolving my concern. He was Awesome!

Major really helped me he knows his stuff and is a great asset to godaddy

David R. was amazing even thought he had never seen the issue before he was reassuring and had me back up in under 20 minuets Well done David R and well done GoDaddy

Hold time, knowledge and helpful

Mona was extremely kind and helpful and made sure that all of my questions were answered and that my issue was resolved before we were done! Spent alot of time with me to make sure everything was correct! So helpful and thankful!

GoDaddy provides excellent support. Syeda was very patient, kind, and resourceful. She sent me a detailed message on how to address my issue. Thank you, Dianne

I'm just starting my business (LLC), and have little to no computer skills, but GoDaddy (especially Ruben) got me up and running in minutes at a great price! Thanks!

The representative was very responsive and quick to resolve my problem.

Kent was very patient and knowledgeable in walking me through my questions.

Ionos team members are always great! When you call the customer service number, you will always get a live person, and they have always resolved all my issues quickly, with a friendly helpful attitude. On top of all that, the company offers great prices and online access is easy to navigate - all the things you want in a company.

First class CC from Ali today when I had numerous problems that were not being tackled. He unpicked it, remained calm and confident and engaged with me brilliantly! The best proactive customer care I’ve had in years!!

Both representatives that worked with me over the phone were pleasant, helpful and efficient. I also did not have to wait for service.

great service

John patiently helped me. He was very kind

Renz made many suggestions and helped me with updating my services. He was GREATand very patient. His is a vvaluable assett to Ionos.

They solved my problem.

Polite and good customer service

The technician, named Paul, was knowledgeable, fast, and very polite. He solve the problem in no time. Good manners! Excellent command of English. VERY PROFESSIONAL !!!

I was attended by May Ann Abapo, she help me with my account issue and was very gentle and do a fast service

John did an awesome job. He solved all my problems and was extremely great to work with

Grace is awesome and spoke through everything very clearly, so that I was fully able to understand what the protocol is and I'm looking forward to working with Ionos!

John Lourd was EXTREMELY helpful and patient with me. We successfully got multiple issues taken care of and he even called me back ashe promised.

Yes helpful.

I'm a loyal customer , I love it here!

The agent was incredibly helpful. He helped with every issue I had including set-up on my phone. Please give him a big raise!! $$

He was helpful

excellent service, very helpful

So far, its very easy to use. Now I need my email address.

I've been using Squarespace for a while and it's been great for me. I came across this reviews page randomly and I'm shocked by the rating. Please remember that people are 99.9% likely to leave a negative review when dissatisfied and 0.01% to leave a positive review when satisfied. There are millions of people satisfied with Squarespace so don't be intimidated by this reviews.

My workplace uses Squarespace and we have had no issues with our site or the orders system as long as I can remember

I've been using Squarespace for many years and have built lots of websites with them. I saw these negative reviews today on Trust Pilot as a new client was worried when they saw them. I was quite baffled and sent Squarespace an email through their website to see how they responded. A human(!) got back to me in less than 20 minutes. I have asked SQ some really stupid questions over the years as I panicked over something or other and it was usually a internet reception issue not a them issue and they have always been helpful and polite. It's template based web service - they don't actually build it for you - but they have so many resources to help you build a great website. If the quality of your products and photographs is good and you are able to line things up you will have a website to be proud of. Some of the reviews here are outright nonsense, for example, the "payment scam" suggesting payment is taken when the trial has ended and the reviewer didn’t sign up with thousands taken out over years - Squarespace lets you take out a trial for an unlimited time. It actually says on the website 'Sign up for your free trial, no card required". I have ten websites currently on the go and have never been asked for payment details until I wanted to go live so I don't understand that at all. I've also never had an issue with overpayment or cancelling on a site. They send reminders to the email you sign up with, you can remove your card details. Also who doesn’t check their bank statements for years? I can't speak about interfaces with google - I don't use them but the other interfaces I do use work very well. Other website templates I've used haven't produced the design results I wanted and were a pain to use. I highly recommend Squarespace for the creative industries because it's really good at what it does and sites look great.

Reactive and efficient customer support. Thanks Thomas W. For the fast resolution.

Super helpful and easy to reach customer service. Will go over and beyond and create step by step videos to help you tackle your problem

If you write an email the customer service is beyond excellent. I had to cancel an order. A real person answered. We had a back and forth because I just didn’t want to bother figuring out the link to cancel so she did it for me. Most companies that use AI will answer emails with a human. Breeze Airways doesn’t even have a phone number but my email got the result I wanted.

I especially wanted to write because I don't understand why there is negative feedback written about Squerspace The negative feedback written about Suquerspace is probably being submitted by competitor firms. For a long time I used a very famous name's web page builder, despite being a very big name, it was slow and never adjusted the mobile phone properly, an error would always occur shortly after publishing the page. Now I am very happy with Squerspace, it is fast, easy and everything is created properly. I am also happy because it has advanced design settings. Thanks Squerspace.

As a website designer, I've been using Squarespace since 2011 and love it. I've built 82 sites for clients and it continues to be the best website builder. On the rare occasion I've had to use customer service, it is always extremely prompt. For example, today a client accidentally purchased the Business Plan instead of the Personal Plan. Squarespace responded within one hour and the refund is on its way. Their support forums and help videos are always up to date and the forum community is incredible. I've used both Wordpress and Wix in the past (as have many of my clients) and they all say they prefer Squarespace because it's so user friendly.

Incredible support. Just wanted to say a huge thank you to Lais T. who helped me massively with my website. Great service :)

perfect Thank youx🙏🏻

Website has been easy to set up, edit, and no issues so far. I like the designs and its been a stress free experience. I have not called them.

I have built over 100’s of websites on this platform and I cannot fault it! The bad reviews just don’t make sense? Is it something that users do to break it? I am very surprised by so many bad reviews. Non of my 100 website owners ever contacted with any issues…. I think competitors paying 💰 to kill Squarespace… cause it is the best platform by far.

They have the best customer service I ever received. Reply to emails within hours ans sometimes minuts being super helpful. I just made a second website ans I am very happy. Been using it since 2018.

I just signed up for Square space. I do love the ease of creating a website. That part I'd give 5 stars. Easy and beautiful. They offered Google workspace for a yr free with my account. It worked for 2 days. Then I was told my business email was sold by them. I was locked out of my Google workspace account. So for the last 2 days I've been trying to get a response from them. Nothing is happening. (Update ) Square space got in touch and I was able to fix the problem with Google dashboard. If you can't get a response from the website reach out on fb messenger or insta. Both of the sources responded pretty quick.

First off, I'm pretty sure all the negative reviews here (as of this writing) are paid for. I found the really low Truspilot rating on a Squarespace competitor's website and was quite shocked so came here to investigate. Whenever I've contacted customer support, I've received responses within hours. On some occasions, minutes... and I've always had any problems resolved very quickly. Anyway, I've been using Squarespace since 2015 and it is hands-down the best DIY web builder out there. Some of the limitations can be annoying, but given the ease with which you can put up a website and maintain it, it's not a deal breaker. The templates are an easy springboard to get started, but you can customise them quite a bit. I'm now grandfathered into an older version and migrating to their newest one. They've been good enough to offer the difference on my remaining subscription back as a refund.

I used Squarespace to create my website drawandplan.com and am very happy with the results.

Surprised to see the number of negative reviews here. I've been a SquareSpace user for multiple years and can only speak highly of the platform. The interface is incredibly user-friendly and packed with innovative features. With its 'What You See Is What You Get' drag-and-drop functionality, building an exceptional website is a breeze. And for those with coding skills, there's an option to inject custom code. My own website, coinpunkz.com, is a testament to SquareSpace's capabilities, and I couldn't be more satisfied. The customer service experience has been nothing short of excellent. I even had an instance where I needed a partial refund due to a mistake on my end, and it was processed smoothly. Thank you, SquareSpace, for being a crucial part in realizing my business aspirations. Without your platform, I'd be doling out thousands to web development experts and being continuously dependent on them.

Honestly, been working with Squarespace for a few months now. It has a few small issues I am working on resolving, (possibly user error) but the help desk is fantastic. Highly recommended from me. Divergentparty.com

My experience with Squarespace has been consistently positive and rewarding. The company excels in several aspects that contribute to a great user experience. Firstly, Squarespace's visually stunning and modern templates provide an excellent starting point for creating aesthetically pleasing websites. The user-friendly interface and intuitive design tools make the website-building process efficient and enjoyable. The comprehensive set of features, including e-commerce capabilities and integrated analytics, offer robust solutions for diverse business needs. Additionally, Squarespace's reliable customer support and extensive knowledge base ensure that users receive prompt assistance and guidance when needed. Overall, Squarespace's combination of design quality, user-friendly interface, comprehensive features, and excellent support make for an outstanding experience.

I've had squarespace for YEARS and it's been nothing short of fantastic. Their customer service team are incredibly helpful, and I've never been left waiting to get something fixed. My website ranks highly, its easy to customise and I love the layouts they offer.