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The customer service agent was very professional, patiently guiding me on how to complete my website and ensuring I felt comfortable with his instructions and recommendations.

So far it has been easy to navigate an f I would recommend it for anyone new to domain ,website building

Extremely helpful and courteous, my issue was resolved without any drama

The customer service is excellent because I can call them anytime and speak to an actual human being who will help me with any issue and resolve it quickly.

The representative for this particular issue was patient and diligent. Listened and went the extra mile. Old fashion high quality customer service.

Not being the technically savvy member of my team, I called Go Daddy and Edgar worked with me through the process on multiple product discussions, as well as advised me on some technical difficulties. He was patient and spoke to me at a level that I understood. Edgar is the man!! He made the experience,, smooth and easy 💪🏻

My service rep was extremely helpful and patient in walking me through the steps to correct my email. in Everything was resolved in a timely fashion and I would 100% recommend GoDaddy for their impeccable service.

The representative was very helpful even when I decided not to use the requested service at this time. I will remain a customer.

The customer service agent named Christopher helped me a lot, was very courteous, professional, and patient. This is why I use GoDaddy. They are exceptional at customer service and overall it’s a very good service.

My experience with GoDaddy was exceptional. Paulo, the technician was courteous, knowledgeable and efficient. My challenge was complicated but he solved all my problems. I’m 82 and new to websites, domains and hosting and he was great. Kudos to godaddy

wonderful learning experience, wonderful communications and always helpful! couldn't ask for a better instructor than vanessa.

GoDaddy is very user friendly. I, with no experience whatsoever, with website building, was able to build an impressive website with my phone. Any time I interact with a representative, they always ask me who built my website? I say, I did, with my phone and they are surprised and amazed at my handmade jewelry products. It took some time for me to get my website to look the way I wanted. When I was done, I was pleased. The tools are easy to navigate and I could call if I had any issues. I know with GoDaddy, I can build a website that is sure to get attention, even if I don't exactly know what I'm doing.

megga helpfull solved the problem

My website was off line for some reason and the fixed it. Always a good experience when l contact GoDaddy.

A customer for 15 years you find better!

great support

After experiencing problems connecting my domain to my website I called GoDaddy and was put through to Steven. He was polite, very helpful and resolved my issue with the minimum of fuss. Great service!

really appreciate your help with solving the issue today. You were incredibly friendly, patient, and supportive throughout the entire process. Your clear explanations and positive attitude made everything much easier to understand. Thank you for being so helpful and making the experience such a pleasant one!

Vince at Godaddy has been consistently professional.

It was great working with GoDaddy tonight to resolve my issue. Josh was friendly, professional and knew exactly what to do. Thank you!

Joshua Sanchez was great!

They know their "stuff"

Gave me a discount and sped up my activation

Efficient help and very concise instructions

She was very helpful.

He was professional, personable, attentive to my request, and delivered exactly what I needed. He was easy to work with; he truly listened to my request and delivered beyond expectations.

Great communication and great service. Very helpful. Mission complete. 👍🏼 Thank you & Happy Holidays

Ionos has great customer services

Great service and very knowledgeable

he was fine. stop with the damn surveys. the guy is fine, getting the site to not go to the login page has been happening for years

Very knowledgeable, patient, and helpful

The customer service provided by Lindelmark Pogoy was amazing.

Customer experience with Lourd I'm not good at navigating this site. Lourd was very patient with me even though I was getting frustrated with myself.

IONOS is a solid and reliable service. I've been happy with their domain and ssl tools for my hosted websites.

Nice and logical web interface, easy to find respective items. Very good support, tickets are answered quickly.

Joshua Sanchez was very polite and took care of the problem immediately.

Absolutely superb on every level!!! Extremely knowledgeable, exceptional listener, and was able to solve the problem expeditiously. Thank you for your foresight in hiring Kent!!!!

Fast and reliable

Leonar spent quite a bit of time working with me to get me access to all my email accounts while traveling. I have been unable to do this for a few months now, & he was EXTREMELY helpful & patient in solving the problems.

This is my second time making contact with chat support for assistance with an account issue. The previous representative was not very helpful and disconnected the session midway through. Raymond Temple, was extremely helpful and patient. He helped me understand what was happening and gave me clear instructios on what to do next. I am very happy I took the time to make contact again.

I've been using Squarespace for a while and it's been great for me. I came across this reviews page randomly and I'm shocked by the rating. Please remember that people are 99.9% likely to leave a negative review when dissatisfied and 0.01% to leave a positive review when satisfied. There are millions of people satisfied with Squarespace so don't be intimidated by this reviews.

My workplace uses Squarespace and we have had no issues with our site or the orders system as long as I can remember

I've been using Squarespace for many years and have built lots of websites with them. I saw these negative reviews today on Trust Pilot as a new client was worried when they saw them. I was quite baffled and sent Squarespace an email through their website to see how they responded. A human(!) got back to me in less than 20 minutes. I have asked SQ some really stupid questions over the years as I panicked over something or other and it was usually a internet reception issue not a them issue and they have always been helpful and polite. It's template based web service - they don't actually build it for you - but they have so many resources to help you build a great website. If the quality of your products and photographs is good and you are able to line things up you will have a website to be proud of. Some of the reviews here are outright nonsense, for example, the "payment scam" suggesting payment is taken when the trial has ended and the reviewer didn’t sign up with thousands taken out over years - Squarespace lets you take out a trial for an unlimited time. It actually says on the website 'Sign up for your free trial, no card required". I have ten websites currently on the go and have never been asked for payment details until I wanted to go live so I don't understand that at all. I've also never had an issue with overpayment or cancelling on a site. They send reminders to the email you sign up with, you can remove your card details. Also who doesn’t check their bank statements for years? I can't speak about interfaces with google - I don't use them but the other interfaces I do use work very well. Other website templates I've used haven't produced the design results I wanted and were a pain to use. I highly recommend Squarespace for the creative industries because it's really good at what it does and sites look great.

Reactive and efficient customer support. Thanks Thomas W. For the fast resolution.

Super helpful and easy to reach customer service. Will go over and beyond and create step by step videos to help you tackle your problem

If you write an email the customer service is beyond excellent. I had to cancel an order. A real person answered. We had a back and forth because I just didn’t want to bother figuring out the link to cancel so she did it for me. Most companies that use AI will answer emails with a human. Breeze Airways doesn’t even have a phone number but my email got the result I wanted.

I especially wanted to write because I don't understand why there is negative feedback written about Squerspace The negative feedback written about Suquerspace is probably being submitted by competitor firms. For a long time I used a very famous name's web page builder, despite being a very big name, it was slow and never adjusted the mobile phone properly, an error would always occur shortly after publishing the page. Now I am very happy with Squerspace, it is fast, easy and everything is created properly. I am also happy because it has advanced design settings. Thanks Squerspace.

As a website designer, I've been using Squarespace since 2011 and love it. I've built 82 sites for clients and it continues to be the best website builder. On the rare occasion I've had to use customer service, it is always extremely prompt. For example, today a client accidentally purchased the Business Plan instead of the Personal Plan. Squarespace responded within one hour and the refund is on its way. Their support forums and help videos are always up to date and the forum community is incredible. I've used both Wordpress and Wix in the past (as have many of my clients) and they all say they prefer Squarespace because it's so user friendly.

Incredible support. Just wanted to say a huge thank you to Lais T. who helped me massively with my website. Great service :)

perfect Thank youx🙏🏻

Website has been easy to set up, edit, and no issues so far. I like the designs and its been a stress free experience. I have not called them.

I have built over 100’s of websites on this platform and I cannot fault it! The bad reviews just don’t make sense? Is it something that users do to break it? I am very surprised by so many bad reviews. Non of my 100 website owners ever contacted with any issues…. I think competitors paying 💰 to kill Squarespace… cause it is the best platform by far.

They have the best customer service I ever received. Reply to emails within hours ans sometimes minuts being super helpful. I just made a second website ans I am very happy. Been using it since 2018.

I just signed up for Square space. I do love the ease of creating a website. That part I'd give 5 stars. Easy and beautiful. They offered Google workspace for a yr free with my account. It worked for 2 days. Then I was told my business email was sold by them. I was locked out of my Google workspace account. So for the last 2 days I've been trying to get a response from them. Nothing is happening. (Update ) Square space got in touch and I was able to fix the problem with Google dashboard. If you can't get a response from the website reach out on fb messenger or insta. Both of the sources responded pretty quick.

First off, I'm pretty sure all the negative reviews here (as of this writing) are paid for. I found the really low Truspilot rating on a Squarespace competitor's website and was quite shocked so came here to investigate. Whenever I've contacted customer support, I've received responses within hours. On some occasions, minutes... and I've always had any problems resolved very quickly. Anyway, I've been using Squarespace since 2015 and it is hands-down the best DIY web builder out there. Some of the limitations can be annoying, but given the ease with which you can put up a website and maintain it, it's not a deal breaker. The templates are an easy springboard to get started, but you can customise them quite a bit. I'm now grandfathered into an older version and migrating to their newest one. They've been good enough to offer the difference on my remaining subscription back as a refund.

I used Squarespace to create my website drawandplan.com and am very happy with the results.

Surprised to see the number of negative reviews here. I've been a SquareSpace user for multiple years and can only speak highly of the platform. The interface is incredibly user-friendly and packed with innovative features. With its 'What You See Is What You Get' drag-and-drop functionality, building an exceptional website is a breeze. And for those with coding skills, there's an option to inject custom code. My own website, coinpunkz.com, is a testament to SquareSpace's capabilities, and I couldn't be more satisfied. The customer service experience has been nothing short of excellent. I even had an instance where I needed a partial refund due to a mistake on my end, and it was processed smoothly. Thank you, SquareSpace, for being a crucial part in realizing my business aspirations. Without your platform, I'd be doling out thousands to web development experts and being continuously dependent on them.

Honestly, been working with Squarespace for a few months now. It has a few small issues I am working on resolving, (possibly user error) but the help desk is fantastic. Highly recommended from me. Divergentparty.com

My experience with Squarespace has been consistently positive and rewarding. The company excels in several aspects that contribute to a great user experience. Firstly, Squarespace's visually stunning and modern templates provide an excellent starting point for creating aesthetically pleasing websites. The user-friendly interface and intuitive design tools make the website-building process efficient and enjoyable. The comprehensive set of features, including e-commerce capabilities and integrated analytics, offer robust solutions for diverse business needs. Additionally, Squarespace's reliable customer support and extensive knowledge base ensure that users receive prompt assistance and guidance when needed. Overall, Squarespace's combination of design quality, user-friendly interface, comprehensive features, and excellent support make for an outstanding experience.

I've had squarespace for YEARS and it's been nothing short of fantastic. Their customer service team are incredibly helpful, and I've never been left waiting to get something fixed. My website ranks highly, its easy to customise and I love the layouts they offer.