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I've been using GoDaddy's hosting service, and it works like a charm. It's truly idiot-proof — everything just works out of the box, and you don't need to be a tech wizard to get started. The interface is clean, intuitive, and fast. What I really appreciate is the abundance of ready-made documentation. Whether you're setting up a website, connecting a domain, or configuring email — clear step-by-step guides are already there. It saves a lot of time and effort. For anyone who wants a reliable, no-nonsense hosting provider that just gets the job done, GoDaddy delivers. Highly recommended.

Jimmy was a great listener

The rep was helpful, answered all myh questions. She was informative and patient, and I appreciate the assistance she gave me.

Joy was great and provided awesome customer service and handled our situation fantastically

I had a fantastic experience with the rep that assisted me today. It is always joyful chatting with GoDaddy team

Excellent customer service took care of my problem right away. Got me fixed up.

The customer service is great especially Fredy - Professional & Kind

Great 👍 patience excellent service

mark is a good kidMark is an exemplary young individual with a kind heart and a positive attitude.

GoDaddy is always easy to work with and truly focused on the customer. They do not take advantage of contract clauses, and they operate with integrity. A great, trusted company.

I just wanted to give a massive thank you to the GoDaddy team member who helped me today with a refund. He was not only professional and knowledgeable, but also genuinely kind — which is rare and so appreciated when you’re dealing with tech and billing issues that can be stressful. He listened, explained things clearly, and made the process so easy. You could tell he actually cared about helping, which made all the difference. Honestly, it was one of the best customer service experiences I’ve had in a long time. Thank you for turning a frustrating situation into a positive one. Five stars and then some!

I had tried everything I knew to add my additional two 365 emails to Oulook on my new mobile phone, only to find when I contacted GoDaddy that it had been a known Microsoft issue for 4 days! MS didn't have the courtesy to post that--and I had searched everywhere, believe me--but Farhan at GoDaddy was fabulous--skilled, kind, calm, and honest that what we try might not work. But it did! I am a thrilled and grateful client in NCarolina.

Jean Carlos was the best of your tech reps I've worked with. He was able to troubleshoot and correct complex problems that others couldn't handle. He may want to be promoted and train other technicians. He's a gem.

The Godaddy service representative was very helpful in helping me get a great domain for my business.

I had an issue managing some domains on my GoDaddy account and got connected with Ramya from support. She was outstanding, friendly, fast, and extremely knowledgeable. Within minutes, she walked me through everything I needed and made the entire process seamless. It’s rare to get support this efficient and helpful. Huge thanks to Ramya for making what could have been a headache into a smooth experience. GoDaddy is doing customer service right.

Have always had great customer service... people are patient, informative, and always willing to help. Response times are good, not as good as they were years ago, but still well above the average.

I have been very pleased with GoDaddy. It is easy to use. I only use it for senior softball team and not commercial.

The real human interaction with sterile support!

The customer service representative was very knowledgeable and friendly and he explained everything to me in detail.

Brian, thank you so much for helping me with my needs. You were patient, knowledgeable, I really appreciate your support.

Reaching a human quickly in customer service was very encouraging. The agent was very professional, courteous, and was able to patiently walk me through the many steps in the process. First time with IONOS and it went as smoothly as could have been hoped for. Will recommend to others!

Excellent customer support

The person who assisted me was very kind and patient. They helped me even though my English isn’t very good and solved literally all my problems. Congratulations!

Aaron was fabulous! He carefully listened and quickly figured out resolutions to the questions and concerns with my account and the technical issues I was experiencing. Great diligence, he definitely knew what he was doing and represented IONOS well. TY!

Great advice. Very patient. Very... generous.

Kent is a wonderful person to speak with. He was very patient with me. I really appreciate the fact that he wasn't trying to rush me off the phone. I felt like this company really appreciate my business. I haven't felt like that in a long time. In the world today it's as if we the "consumers" just need the "companies" as if there is no other competition out here, but Kent, he was awesome in assisting me and also gave me some ideas on how my business can be more economical. Normally companies try to get you to spend unnecessary money because they are looking at their own profit margin. Again, Kent on the other hand didn't hesitate to try and help me save my company money. That the service that is most appreciated. Let Kent know how valuable and awesome he is to us as consumers and also to your company!!!!!!!!!!!!!!!!!!!!!!!!!!!

The SSL certificate Thank you

I had a great experience with the customer service rep that was understanding of my situation and promptly handle the matter very professionally. I had spoofing going on with my email and she offer the remedy very quickly and it didn't even cost any money to add the extra protection to my email handle.

Tech was very knowkedgable, professional and curteous.

I've been with Ionos for over five years and I'm a satisfied customer! They are a competitive company that offers great pricing, services, and professionalism. Their agents take the time to listen to my questions without judgment and work to resolve them with respect and knowledge. Thank you to the Ionos team, keep up the great work!

Daphne Nillas was such a pleasure to work with. She was thorough, knowledgeable, patient, professional and helpful. She followed at the exact time and date multiple times and even offered follow up options to contact her which made me feel like a valued customer.

Hazel was quick and knowledgeable. Very helpful.

I was treated with the upmost respect by every one I spoke with. They were very professional and so helpful. I love this company so much!!!

The representative who helped me handled the situation VERY PROFESSIONALLY ~ and even though the call ended abruptly (due to a technical error) she called me back immediately and helped me to QUICKLY and EASILY RESOLVE my issue. Kudos ~ Job Well Done, B~

Chris and Abigail were able to resolve my billing issue in less than 10 minutes. I’m very content with the service received.

Very pleasant experience while I was frustrated with the situation the customer service department was very helpful and fixed my problem in no time.

Make a service request, and have it handle inside of a 10 minute phone call. What more can one ask? ;)

Sam provided excellent service! Very attentive, courteous, and helpful. I really appreciated it!

I last year I accidently signed up for IONOS. I just needed a domain for debugging a project I was working on at the time. It developed, after I paid for the service, that the system offered by IONOS was unsuitable for my purposes. That mistake is on me. I need to cancel the subscription. The IONOS cancelation team quickly canceled my subscription

This was try superb support. He listened carefully when I explained the problem, and never interrupted me to blab about how he was trying to help me or why he couldn't. Accepted all my input and ideas, stayed with me on remote access as I tried again and again to get my site connected in Filezilla, and when that didn’t work, connected with it successfully himself in Ionos, and finally watch me thru duplicating those exact steps in Filezilla. I am extremely grateful for this. It’s been a month since I could get to my site. Well done. Give this guy a raise. Promote him.

My workplace uses Squarespace and we have had no issues with our site or the orders system as long as I can remember

I've been using Squarespace for many years and have built lots of websites with them. I saw these negative reviews today on Trust Pilot as a new client was worried when they saw them. I was quite baffled and sent Squarespace an email through their website to see how they responded. A human(!) got back to me in less than 20 minutes. I have asked SQ some really stupid questions over the years as I panicked over something or other and it was usually a internet reception issue not a them issue and they have always been helpful and polite. It's template based web service - they don't actually build it for you - but they have so many resources to help you build a great website. If the quality of your products and photographs is good and you are able to line things up you will have a website to be proud of. Some of the reviews here are outright nonsense, for example, the "payment scam" suggesting payment is taken when the trial has ended and the reviewer didn’t sign up with thousands taken out over years - Squarespace lets you take out a trial for an unlimited time. It actually says on the website 'Sign up for your free trial, no card required". I have ten websites currently on the go and have never been asked for payment details until I wanted to go live so I don't understand that at all. I've also never had an issue with overpayment or cancelling on a site. They send reminders to the email you sign up with, you can remove your card details. Also who doesn’t check their bank statements for years? I can't speak about interfaces with google - I don't use them but the other interfaces I do use work very well. Other website templates I've used haven't produced the design results I wanted and were a pain to use. I highly recommend Squarespace for the creative industries because it's really good at what it does and sites look great.

Reactive and efficient customer support. Thanks Thomas W. For the fast resolution.

Super helpful and easy to reach customer service. Will go over and beyond and create step by step videos to help you tackle your problem

If you write an email the customer service is beyond excellent. I had to cancel an order. A real person answered. We had a back and forth because I just didn’t want to bother figuring out the link to cancel so she did it for me. Most companies that use AI will answer emails with a human. Breeze Airways doesn’t even have a phone number but my email got the result I wanted.

I especially wanted to write because I don't understand why there is negative feedback written about Squerspace The negative feedback written about Suquerspace is probably being submitted by competitor firms. For a long time I used a very famous name's web page builder, despite being a very big name, it was slow and never adjusted the mobile phone properly, an error would always occur shortly after publishing the page. Now I am very happy with Squerspace, it is fast, easy and everything is created properly. I am also happy because it has advanced design settings. Thanks Squerspace.

As a website designer, I've been using Squarespace since 2011 and love it. I've built 82 sites for clients and it continues to be the best website builder. On the rare occasion I've had to use customer service, it is always extremely prompt. For example, today a client accidentally purchased the Business Plan instead of the Personal Plan. Squarespace responded within one hour and the refund is on its way. Their support forums and help videos are always up to date and the forum community is incredible. I've used both Wordpress and Wix in the past (as have many of my clients) and they all say they prefer Squarespace because it's so user friendly.

Incredible support. Just wanted to say a huge thank you to Lais T. who helped me massively with my website. Great service :)

perfect Thank youx🙏🏻

Website has been easy to set up, edit, and no issues so far. I like the designs and its been a stress free experience. I have not called them.

I have built over 100’s of websites on this platform and I cannot fault it! The bad reviews just don’t make sense? Is it something that users do to break it? I am very surprised by so many bad reviews. Non of my 100 website owners ever contacted with any issues…. I think competitors paying 💰 to kill Squarespace… cause it is the best platform by far.

They have the best customer service I ever received. Reply to emails within hours ans sometimes minuts being super helpful. I just made a second website ans I am very happy. Been using it since 2018.

I just signed up for Square space. I do love the ease of creating a website. That part I'd give 5 stars. Easy and beautiful. They offered Google workspace for a yr free with my account. It worked for 2 days. Then I was told my business email was sold by them. I was locked out of my Google workspace account. So for the last 2 days I've been trying to get a response from them. Nothing is happening. (Update ) Square space got in touch and I was able to fix the problem with Google dashboard. If you can't get a response from the website reach out on fb messenger or insta. Both of the sources responded pretty quick.

First off, I'm pretty sure all the negative reviews here (as of this writing) are paid for. I found the really low Truspilot rating on a Squarespace competitor's website and was quite shocked so came here to investigate. Whenever I've contacted customer support, I've received responses within hours. On some occasions, minutes... and I've always had any problems resolved very quickly. Anyway, I've been using Squarespace since 2015 and it is hands-down the best DIY web builder out there. Some of the limitations can be annoying, but given the ease with which you can put up a website and maintain it, it's not a deal breaker. The templates are an easy springboard to get started, but you can customise them quite a bit. I'm now grandfathered into an older version and migrating to their newest one. They've been good enough to offer the difference on my remaining subscription back as a refund.

I used Squarespace to create my website drawandplan.com and am very happy with the results.

Surprised to see the number of negative reviews here. I've been a SquareSpace user for multiple years and can only speak highly of the platform. The interface is incredibly user-friendly and packed with innovative features. With its 'What You See Is What You Get' drag-and-drop functionality, building an exceptional website is a breeze. And for those with coding skills, there's an option to inject custom code. My own website, coinpunkz.com, is a testament to SquareSpace's capabilities, and I couldn't be more satisfied. The customer service experience has been nothing short of excellent. I even had an instance where I needed a partial refund due to a mistake on my end, and it was processed smoothly. Thank you, SquareSpace, for being a crucial part in realizing my business aspirations. Without your platform, I'd be doling out thousands to web development experts and being continuously dependent on them.

Honestly, been working with Squarespace for a few months now. It has a few small issues I am working on resolving, (possibly user error) but the help desk is fantastic. Highly recommended from me. Divergentparty.com

My experience with Squarespace has been consistently positive and rewarding. The company excels in several aspects that contribute to a great user experience. Firstly, Squarespace's visually stunning and modern templates provide an excellent starting point for creating aesthetically pleasing websites. The user-friendly interface and intuitive design tools make the website-building process efficient and enjoyable. The comprehensive set of features, including e-commerce capabilities and integrated analytics, offer robust solutions for diverse business needs. Additionally, Squarespace's reliable customer support and extensive knowledge base ensure that users receive prompt assistance and guidance when needed. Overall, Squarespace's combination of design quality, user-friendly interface, comprehensive features, and excellent support make for an outstanding experience.

I've had squarespace for YEARS and it's been nothing short of fantastic. Their customer service team are incredibly helpful, and I've never been left waiting to get something fixed. My website ranks highly, its easy to customise and I love the layouts they offer.

Great experience with customer support, I needed support with setting up a domain ang I got a super fast response and guidance to set it up manually. Astrid K. was so helpful, kind and knowledgeable. So grateful!