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Customer support was great. I was pleased that 24/7 support is available.

I have had four websites in conjunction with GoDaddy for over ten years. And I have been very happy with the decision I made. The site is easy to use and any time I had a problem of question there was always qualified help. I would highly recommend them to anyone who wants a professional website that is grade A.

Andrew Wooster is an exceptional sales engineer! His professional and courteous interaction made a seamless transition from our previous provider.

Received the answers promptly that i was looking for

Tools are great. The user interface is quite simple if needed. And customer service is consistently awesome.

Catherine was friendly, professional and understanding to my billing issue and provided helpful and insightful information and further went into future recurring billing to ensure that it was properly done!

Excellent service

I was extremely satisfied with SHAHZAIB! He was very knowledgeable and patient. I give him a 5/5

Jason was very friendly, very knowledgeable, and extremely helpful with my issue. He was even able to save us some money. Of all the service companies, I know that when I call I will reach someone from the States that can genuinely help.

Fixed my billing problem quick. Eliminated unneeded features. helpful knowledge of product.

Michael was excellent, very patient and educational. It was a real pleasure interacting with him.

Michael is 10/10, I hope I get him again if I ever have any issues. Clearly communicated, quickly understood me and resolved my issues. Thank you, Michael!

I want to commend Santiago for being patient, professional, and helpful throughout our interaction. He effectively assisted in solving the problem and provided valuable advice. His support made a positive difference and is greatly appreciated.

What a Great sense of humour of Aftab and the service was beyond words,the car was clean inside out. I feel like I want to take a ride with Aftab countless. I felt safe Thank you Aftab, you are a star ⭐

I’ve been impressed with your willingness to help and the fact that I can talk directly with an agent not just a Chat bot!! Thank you again!!

Brian was very helpful and knowledgeable of GoDaddy products. Also, speaking on the phone with a real person is a rarity in this day and age. Great customer service.

GoDaddy gave me what I was looking for: a website to describe our Condominium Association and to provide information for anyone looking to buy a unit here. The website turned out very professional, eye-pleasing and easy to navigate.

We use GoDaddy handheld terminal for sales in our seasonal business. The company we used before GoDaddy was charging us ridiculous monthly fees even when we weren’t using it. This has not been the case with GoDaddy. They are completely reasonable.

Great service. Trinity

Russell Migs was incredibly professional and proficient throughout the entire process. He made what could have been a frustrating experience very smooth and clear. His expertise and helpful demeanor truly stood out, and I wanted to make sure his excellent work was acknowledged.

Vince was amazing. Patient, extremely helpful guiding me through the steps of upgrading my Word and I was on the phone with him for at least an hour. Lovely man. Thank you.

My prior experience with an opporator in the past wasn't very helpful until I met Lecille.she was very pleased and very supportive. with my again My operator and coach Ms.Lecille, was very kind welcoming and helpful. Giving me attention to my needs. She was a very kind person.

Jess absolutely matched and far exceeded the level of assistance anyone could hope for in their dealings with a customer assistant personnel. She was brilliant at assessing and recognizing the issue, developing and executing solutions. Management should be very proud of representation

Jennifer, the customer support agent that helped me (nice Filipino lady) was extremely patient, nice, polite, very knowledgeable, took the time to listen to my questions and explain until I could understand, the things I had to do. Giving her 5 stars because there are no more available, but she deserves 10 !!!

Rico did an Excellent job!

Paul was a tremendous help. He walked me through everything carefully and helped me understand some vitally important questions for my account.

efficiency and professionalism of IONOS representative

I had the pleasure of speaking with Leoned from IONOS customer service, and I couldn’t be more impressed. She answered all my questions thoroughly, solved every issue I had, and did so with the utmost professionalism. Leoned was patient, extremely polite, and genuinely kind throughout the entire conversation. It's rare to find such a high level of customer support these days, and IONOS should be incredibly proud to have someone like her on their team. Thank you, Leoned—you turned what could have been a stressful experience into a great one!

Very lively and friendly. Helped with exactly what I needed

Kent got it done straight away.

Very helpful when I called customer service!

Very fast and efficiant

I have to say Pax took my call and was very professional, he understood the issue which was a serious one (which was my fault :). He followed up with a return phone call and had me up and running fast. Everything is squared away now!.

My experience with your customer service was very satisfactory. They were able to help me quickly and efficiently. I also was able to share with your company that I’m receiving a lot of spam emails stating that they are from your company, at which time your representative offered to put another security setting onto my account to keep it from happening in the future. Which I greatly appreciate.

Great service! Rona was very knowledgeable, helpful and professional.

They were fast, efficient and very helpful to my needs!

Great customer support! Helpful, knowledgeable and easy to understand. I am not very tech-savy, but he explained things so well and was very patient.

Daphne was very helpful with my request to cancel the contract.

The support agent resolved my problem immediately. Equally as important, Ionos' live phone in support has been a life-saver - one of the few, perhaps only organizations that I have contract services with that provides such service. I will continue to recommend it to others. Thank you

Mary Ann was the consummate customer service professional. She quickly resolved the issue I called in for and was quite pleasant on the phone. Ionos needs more Mary Anns.

My workplace uses Squarespace and we have had no issues with our site or the orders system as long as I can remember

I've been using Squarespace for many years and have built lots of websites with them. I saw these negative reviews today on Trust Pilot as a new client was worried when they saw them. I was quite baffled and sent Squarespace an email through their website to see how they responded. A human(!) got back to me in less than 20 minutes. I have asked SQ some really stupid questions over the years as I panicked over something or other and it was usually a internet reception issue not a them issue and they have always been helpful and polite. It's template based web service - they don't actually build it for you - but they have so many resources to help you build a great website. If the quality of your products and photographs is good and you are able to line things up you will have a website to be proud of. Some of the reviews here are outright nonsense, for example, the "payment scam" suggesting payment is taken when the trial has ended and the reviewer didn’t sign up with thousands taken out over years - Squarespace lets you take out a trial for an unlimited time. It actually says on the website 'Sign up for your free trial, no card required". I have ten websites currently on the go and have never been asked for payment details until I wanted to go live so I don't understand that at all. I've also never had an issue with overpayment or cancelling on a site. They send reminders to the email you sign up with, you can remove your card details. Also who doesn’t check their bank statements for years? I can't speak about interfaces with google - I don't use them but the other interfaces I do use work very well. Other website templates I've used haven't produced the design results I wanted and were a pain to use. I highly recommend Squarespace for the creative industries because it's really good at what it does and sites look great.

Reactive and efficient customer support. Thanks Thomas W. For the fast resolution.

Super helpful and easy to reach customer service. Will go over and beyond and create step by step videos to help you tackle your problem

If you write an email the customer service is beyond excellent. I had to cancel an order. A real person answered. We had a back and forth because I just didn’t want to bother figuring out the link to cancel so she did it for me. Most companies that use AI will answer emails with a human. Breeze Airways doesn’t even have a phone number but my email got the result I wanted.

I especially wanted to write because I don't understand why there is negative feedback written about Squerspace The negative feedback written about Suquerspace is probably being submitted by competitor firms. For a long time I used a very famous name's web page builder, despite being a very big name, it was slow and never adjusted the mobile phone properly, an error would always occur shortly after publishing the page. Now I am very happy with Squerspace, it is fast, easy and everything is created properly. I am also happy because it has advanced design settings. Thanks Squerspace.

As a website designer, I've been using Squarespace since 2011 and love it. I've built 82 sites for clients and it continues to be the best website builder. On the rare occasion I've had to use customer service, it is always extremely prompt. For example, today a client accidentally purchased the Business Plan instead of the Personal Plan. Squarespace responded within one hour and the refund is on its way. Their support forums and help videos are always up to date and the forum community is incredible. I've used both Wordpress and Wix in the past (as have many of my clients) and they all say they prefer Squarespace because it's so user friendly.

Incredible support. Just wanted to say a huge thank you to Lais T. who helped me massively with my website. Great service :)

perfect Thank youx🙏🏻

Website has been easy to set up, edit, and no issues so far. I like the designs and its been a stress free experience. I have not called them.

I have built over 100’s of websites on this platform and I cannot fault it! The bad reviews just don’t make sense? Is it something that users do to break it? I am very surprised by so many bad reviews. Non of my 100 website owners ever contacted with any issues…. I think competitors paying 💰 to kill Squarespace… cause it is the best platform by far.

They have the best customer service I ever received. Reply to emails within hours ans sometimes minuts being super helpful. I just made a second website ans I am very happy. Been using it since 2018.

I just signed up for Square space. I do love the ease of creating a website. That part I'd give 5 stars. Easy and beautiful. They offered Google workspace for a yr free with my account. It worked for 2 days. Then I was told my business email was sold by them. I was locked out of my Google workspace account. So for the last 2 days I've been trying to get a response from them. Nothing is happening. (Update ) Square space got in touch and I was able to fix the problem with Google dashboard. If you can't get a response from the website reach out on fb messenger or insta. Both of the sources responded pretty quick.

First off, I'm pretty sure all the negative reviews here (as of this writing) are paid for. I found the really low Truspilot rating on a Squarespace competitor's website and was quite shocked so came here to investigate. Whenever I've contacted customer support, I've received responses within hours. On some occasions, minutes... and I've always had any problems resolved very quickly. Anyway, I've been using Squarespace since 2015 and it is hands-down the best DIY web builder out there. Some of the limitations can be annoying, but given the ease with which you can put up a website and maintain it, it's not a deal breaker. The templates are an easy springboard to get started, but you can customise them quite a bit. I'm now grandfathered into an older version and migrating to their newest one. They've been good enough to offer the difference on my remaining subscription back as a refund.

I used Squarespace to create my website drawandplan.com and am very happy with the results.

Surprised to see the number of negative reviews here. I've been a SquareSpace user for multiple years and can only speak highly of the platform. The interface is incredibly user-friendly and packed with innovative features. With its 'What You See Is What You Get' drag-and-drop functionality, building an exceptional website is a breeze. And for those with coding skills, there's an option to inject custom code. My own website, coinpunkz.com, is a testament to SquareSpace's capabilities, and I couldn't be more satisfied. The customer service experience has been nothing short of excellent. I even had an instance where I needed a partial refund due to a mistake on my end, and it was processed smoothly. Thank you, SquareSpace, for being a crucial part in realizing my business aspirations. Without your platform, I'd be doling out thousands to web development experts and being continuously dependent on them.

Honestly, been working with Squarespace for a few months now. It has a few small issues I am working on resolving, (possibly user error) but the help desk is fantastic. Highly recommended from me. Divergentparty.com

My experience with Squarespace has been consistently positive and rewarding. The company excels in several aspects that contribute to a great user experience. Firstly, Squarespace's visually stunning and modern templates provide an excellent starting point for creating aesthetically pleasing websites. The user-friendly interface and intuitive design tools make the website-building process efficient and enjoyable. The comprehensive set of features, including e-commerce capabilities and integrated analytics, offer robust solutions for diverse business needs. Additionally, Squarespace's reliable customer support and extensive knowledge base ensure that users receive prompt assistance and guidance when needed. Overall, Squarespace's combination of design quality, user-friendly interface, comprehensive features, and excellent support make for an outstanding experience.

I've had squarespace for YEARS and it's been nothing short of fantastic. Their customer service team are incredibly helpful, and I've never been left waiting to get something fixed. My website ranks highly, its easy to customise and I love the layouts they offer.

Great experience with customer support, I needed support with setting up a domain ang I got a super fast response and guidance to set it up manually. Astrid K. was so helpful, kind and knowledgeable. So grateful!