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A great api provider for SMS, voice and assisted telephony technologies. Service and support is excellent, I'm a customer through Nexmo acquisition.

James was beyond wonderful at helping us resolve an issue that was ongoing for months. As soon as he got involved our issue was corrected within 48 hours. Simply amazing. He also helped us recognize another issue we were unaware of. He took ownership of that issue and had it fixed within a couple of hours. We had lost hope in Vonage but James restored that for us. Thank you James!!!!

As a long-time Vonage customer, I’ve found the system and software to be robust and reliable, which is why I’m still a customer. The platform’s capabilities have been integral to my business operations, and the product itself is commendable. However, my experience with Vonage’s customer service has been severely disappointing, to the point of harming my business. Over the past few months, I have encountered numerous issues with SMS registration and have been met with delays, miscommunication, and a general lack of urgency from the majority of the support team. The company has consistently failed to honor pricing agreements and hardware commitments, leaving me feeling like just another cog in the wheel rather than a valued customer. That said, James Ransom is the one exception in this otherwise frustrating experience. When the issue finally landed on his desk, he addressed it with the speed and professionalism that should be the standard for the entire company. His timely support stands in stark contrast to the subpar service I received from others. While I highly recommend the Vonage system itself, I cannot, in good conscience, recommend their customer service. The product is excellent, but the support leaves much to be desired. If you do find yourself needing help, I hope you get someone like James—because otherwise, you might be left waiting, like I was, with serious business implications.

From start to end, the Business Consultant (Kartik) was able to answer every question and knows the technology and services in great detail. Excellent service and the level of attention to detail was unbeleivable.

I love y’all

Excellent up to the point quick

Answered all my questions and at the end gave me several seemingly substantial discounts. Haven’t used the service yet but setting up this far has been smooth.

I recently had the pleasure of dealing with Vonage for Business, and my experience was fantastic, thanks to the amazing customer service from Haris Ahmed Qureshi. From the get-go, Haris provided detailed information about the product and made sure I understood everything. When I had doubts about joining Vonage, his support was invaluable. Haris was always ready to help with a positive attitude and extensive knowledge, which made a huge difference. Vonage offers some of the best solutions and services I've come across. Their features are robust and really cater to business needs, making communication seamless and efficient. I'm very happy with my decision, mainly because of the exceptional support from Haris. His commitment to great customer service made the transition to Vonage smooth and stress-free. If you’re looking for a reliable telecommunications partner, I highly recommend Vonage for Business. Their top-notch customer support, innovative solutions, and quality services make them a standout choice. And a big shoutout to Haris Ahmed Qureshi for making my experience so positive!

I had an excellent experience with Vonage's customer service, especially with the assistance provided by Kartik Porte. Kartik was very knowledgeable and helpful in addressing all my questions and concerns. He provided detailed information about the services and features, including the premium plan, Business Inbox, and the compatibility of our existing phone. Kartik also offered a generous discount and ensured that the setup process would be smooth and efficient. Overall, I am very satisfied with the support I received and look forward to using Vonage's services.

My Rep: Haroun Songoro - was absolutely the best. I first came to the website Vonage because I used their service as a consumer many years ago.. But. Now, I'm starting a small business to help bridge the gap between our older generation and technology. A lot of our older folks are missing out on reaching family members and staying in touch with friends. Because they are not comfortable with using the new technology. So I'm helping them out.. They nurtured us as kids and now it's our time to give back to them. Mr. Haroun was so helpful with the questions that I had about getting a company phone system setup. I will be recommending Vonage and Mr. Haron when I come across someone who needs phone service in their home or office. Thank you. Vonage & Mr. Haroun, for your services.

⭐⭐⭐⭐⭐ I had an outstanding experience with Vonage, thanks to Kartik's exceptional service! On my first call, Kartik resolved my issue promptly and explained everything with great patience. His professionalism and dedication truly impressed me. It's rare to find such knowledgeable and courteous support. I couldn't be happier with the service I received. Thank you, Kartik, and thank you, Vonage!

Chris was very pleasant, he was very informative and genuinely concerned with getting me the plan that best fit my business needs. He made the process as painless as i think possible. Chris was just a great customer service rep, and good customer care/service is so valuable but extremely rare these days.

Top notched sales professional

Haris Ahmed Qureshi made things super easy and helped me through the process. Being a new business owner has been very stressful with figuring out everything is needed to start and it was a great experience and my account executive helped alleviate any of that stress with setting up a phone number for my business.

useful softphone system for my business

Gilbert is the best rep i ever dealt with. Polite,professional and good sense of humor.

The process was simple and they immediately connected me to an account manager, Gilbert H who was super helpful in setting up services with my business. I am excited to get things started with Vonage!

Emiliano and Gilbert are a dynamic duo! They were very warm professional and courteous! Gilbert was generous in addition to the other accolades I have given them. The world be a better place if we could duplicate their customer service skills. Thank you so much. It was a smooth and easy transition to Vonage.

My account executive, Gilbert H., made the difference for me. I am in process of starting a new business, and with all that I need to think about and put in place, Gilbert made the Vonage phone solution an easy choice. He thoroughly explained everything, was patient and made me laugh which is not easy to do in the middle of a work day! I never felt pressured nor did Gilbert ever seem anything other than friendly, informative, and all around pleasant.

Gilbert Hebbert is the best sales representative ever, very patient and very pleasant! Five star to him and to Vonage Business!

Denise was very professional and in control of all the details. Had a great experience with her.

Love using Ring!!

My primary use is the phone and fax line. Its reliable and moves with my devices seamlessly.

Excellent service and values.

They were very professional and knowledgeable. They understood what I was saying and helped me to understand and fix the issue if it comes up again.

I have been a Ring Central customer for 15 years. The service itself has been terrific, reliable, and versatile. The people are diligent, helpful, knowledgeable, pleasant, and great to deal with. I haven't had a service issue in years but when I phoned in recently for a user issue, the people were great and helped me resolve it the first call. I highly recommend Ring Central. It and its people have been the backbone of my business for years.

I guess I had such a poor experience with Zoom phone; RingCentral is a night and day difference in customer service. We got an actual person to help us with setup, yes, it was over an hour call, but it was the ENTIRE Setup. Then we got a follow up call making sure everything was set up properly and make a few tweaks. THE BEST APP/SERVICE for VOIP phone services. HANDS DOWN. We have had Jive/GoTo, then Zoom and now Cox/RingCentral.

simplicity

Best Phone Service Provider for Business Owners Handsdown!!

She was the BEST!! She helped with exactly what we needed, and to get a live person who was competent and professional and amicable!!

The system works and when help is needed it is efficient.

RingCentral has been able to meet my business needs.

great experience with our tech support person

Great service great work

Very satisfied with how we transitioned from our old phone vendor to RingCentral. Our project manager, Yuri, and engineer, AJ, were very professional, organized, and helpful. Moving to RingCentral was less stressful than previous projects.

I am not a heavy user and i only have one user but its my 3rd year with them and its going great, i have never experienced any issues till now, hoping this service will remain the same or getting even better. Thank you.

The technology is sound, and Paige's support is outstanding!

Continuous reliable service.

Works great no issues

Love it! Love the transcribed voicemail and lots of features!

Huge dedication from Emerson from 10DLC Customer Service, he strived to get me the best outome possible and was with me for a whole hour to achieve what i needed

Amazing! Never had a problem.

I’ve been using Zoom for over three years now, and it’s become a core part of how I connect and collaborate. While I can’t speak to their customer service—simply because I’ve never needed to contact them—that alone says something about the reliability of the platform. What keeps me coming back is the ease of use. So many of Zoom’s features feel intuitive, and bringing new users onto the platform is simple, even for those who aren’t very tech-savvy. That accessibility makes a big difference when working across different teams and client groups. Zoom continues to roll out new features regularly, which adds ongoing value to my subscription. The amount of functionality included—screen sharing, recording, breakout rooms, webinars, and more—gives me more than enough to run everything from team meetings to client presentations. If I had one wish, it would be for a higher default clarity in image quality. But even that hasn’t been a deal-breaker. When I have a question or want to learn something new, I can usually find what I need through their help center, or from the wide range of third-party tutorials available online. Zoom’s popularity means that guidance is never hard to find. All in all, Zoom has proven to be a stable, ever-evolving platform that I trust. It continues to meet my needs and exceed expectations—quietly and consistently. That’s why I remain a customer.

I recently switched to Zoom as the primary dialer for my center. The costumer service is fenomenal. Antoine Vattaire was super helpful, he walked me through everything on what plan to use that fits best my needs,he helped me learn all the features in the platform. I had a deadline that I had to figure out my dialer in under 2h, and Antoine left everything aside to help me out. It's super affordable and super high quality. I recommend.

I have used Zoom for online teaching since the first Covid Lockdown. I tried Google Meet and Microsoft Teams but both were cumbersome and restricted in what I could do. I use different online learning sites with my students: zoom allows me to switch between those activities, and back to a Document view to consolidate our learning all with speed and easy navigation. I can quickly upload a document from my computer to add to the teaching session. I use my Ipad linked to my screen to demonstrate maths. I have a split screen view in zoom so the student can see the question sheet and my ipad. It is easy to set up links to meetings and the options for internet safety with passcode and restricting who can access by agreeing to admit them to a session makes this an extremely safe way to tutor students online. it is easy for younger children to use the zoom screen and my secondary students are adept at switching from the zoom screen to the document view. The most impressive feature is now the addition of AI to generate a summary of the session. THANK YOU ZOOM. someone must have been reading my mind. This now makes reporting back to parents so so so much easier and less time consuming for me. It also means I don't have to make as detailed notes on the session to follow up the next session.

Thank you to Zoom for AI companion feature. I teach online and used to spend 20 mins after each session to write up notes and feedback to parents. This has been halved thanks to this very useful and clever AI companion which turns my teaching content into a report. Your tech support team were fabulous in guiding me through setting it up and helping me to understand and check that using it in lessons did not compromise my students privacy.

Just really pleased with the service offered by Zoom. Jay arrived to do the installation and both him and Dev did a great job, courteous, friendly, polite and very tidy. Well done.

Good service and technology provider for video conferencing

Nice platform to organise virtual meetings, its safe , secure and easy to use

I watch a lot of webinars on zoom, I think it always works well.

I like that am able to connect with my family, friend's and my working mate and mostly with my client in remote areas It has great audio and video

Zoom's ease of use is a significant advantage, however, its lack of compatibility with all Google Smart TVs presents a challenge. My Hisense 43" Class A7 Series LED 4K UHD HDR WCG Smart Google TV (2024) currently lacks Zoom app support, preventing direct webcam integration and eliminating the need for a Windows PC.

Kristine Olivan Was Amazing! Kristine Olivan helped us set up our Zoom phone system. She was so great! She scheduled a meeting for us and was super friendly and helpful the whole time. Kristine explained everything clearly and ensured we understood how to use the system. She was very patient and answered all our questions. Kristine worked hard to ensure everything was set up perfectly for us. Her customer service was the best—we felt cared for! Thanks to Kristine, our Zoom phone works great, and we are ready to use it. She made the whole process easy, and we are so thankful for her help!

I had an outstanding experience with Zoom’s support team! The representative I wrote with was incredibly patient and took the time to fully understand my issue. They walked me through every step with such clarity and professionalism, making sure I felt supported and informed the whole way. I’m truly grateful for their dedication and helpfulness. Huge thanks to the Zoom support team for turning what could have been a stressful situation into such a positive one!

Really great for virtual meetings! Clear video and audio quality even with large groups. Whiteboard and screen sharing features are the best compared to other platforms!

Two lads AKEEL and RONDAL came to put internet in at 18 st Oswalds close YO7 1JX both were so helpful and explained everything to us really got on with the work .

Today I had Akeel to install my zoom line , o keel was friendly very tidy and polite. He set up the line and showed me how to link to my new fibre band. Would recommend him to any one. S F Northallerton

At first, I was kind of annoyed, as I realised I'd been put on the wrong tariff (I only zoom my daughter at Harvard once a week, as a rule). But when I complained, the support person at ZOOM instantly agreed that I should be on the free tariff, and immediately refunded my £155. So I thought she deserved a thumbs-up!!!

Sonny and Kadil installed zoom today for us in Sandbach, smooth installation, explained everything to us, friendly, a joy

Ease of usability and implementation. Quality UC and UCaaS channels. Robust file sharing and conversation recording.

I have been looking for a home phone service that work my budget for me as a Canadian I found ooma I love my home phone service and great to have when my cell phone is charging and I can talk to people when I'm home . I highly recommend them to anyone in Canada seeking an affordable phone service that connect to your Internet 🛜

Been using it for a couple of months now. Works great, good price.

Very easy to install with step-by-step instructions. The Ooma handset is well integrated to the web interface. Good call quality. Excellent and immediate customer support when I had a query about porting over my Skype number. All in all, an excellent first impression.

I've had Ooma for almost 5 months now and it has been a very good service. Very much cheaper than what I had to pay for my landline. I know this is not that much time of use, but at least the service has been very reliable up to now.

I have used Ooma for >8 years now. No issues although sometimes a bit of artifact/static. Customer service was excellent when I call with issues. I had to move back to a land line eventually for work reasons but great experience on my end.

From sales to service, I've had zero negative experience with them. I've had the service for three months now and so far we've had no problems with the system. And my one call to customer service so far was easy and I had my answer. I've just heard from other colleagues about the problems they're having with their particular VoIP system. Ooma - so far so good. And the email sent for each message is invaluable for me.

We decided to switch to Ooma about 4 years ago. It turned out to be the greatest decision we made. We were relocating and thanks to the VOIP service we were able to keep our phones active even when our phone lines were not set up in our new building. Ooma has a prompt customer service team when needed and they offer a wide range of products for any office/warehouse situation

My business has been with Ooma for the last 9 years. We've had minimal issues (there was a problem with forwarding at one point that was resolved pretty quickly), and the crucial find me/follow me service we rely on has been solid. The app works well for outbound calling on our cellphones, and I use an analog adapter so I can also keep my trusty old rotary phone in service for the fun of it. and the price is far lower than we paid for our old VoIP provider (Speakeasy).

Have used Ooma for last 3 years. Affordable, easy to set up, great features. makes every busubess feel like a big business

Ooma office has really helped me run my business smoothly, especially when we have to close due to bad weather. I can open the app iny phone to make calls from my store number and I love that voicemails go to my email!

Great low cost VOIP phone service. I've had Ooma for almost 3 years and it has worked perfectly for my small office. I've had zero down-time, unlike my previous VOIP provider.

OOMA Office is so affordable for a canadian small business, the app is amazing, when i call customers through the app it shows as our business number which is super important. Ooma is a great affordable system!

Ooma office has been amazing to have for our business, being a busy roadside assistance company ooma has made it very affordable and a extremely reliable service

Ooma is a fantastic company!! At first I was kind of skeptical, because I had not heard a lot about their company!! Within the first week, I knew that I had made the right decision to go with them to handle my business phone account!! I would highly recommend them to anyone who is looking for a new company to work with through for business!!!! The customer service is outstanding as well!!!! Hats off to you Ooma!!!

Ooma office is great! I have been using it for years, and get compliments from clients.

They came and totaally set up everything and savings started the first month and every month afterwards

Our office switch to Ooma about 2 months ago. While in the beginning, there were a few "hiccups", overall, the service and support has been great. Our sales person was extremely helpful in setting up our system and the support team has been professional and friendly any time I have had an issue. ... and, we are saving significantly over what we were paying to AT&T.

Not bad for the price

Ooma Office is a fantastic VoIP Phone system. Saves thousands in long distance fees and costs associated to administration. No need to call someone for support and be charged extra fees. Support is 24/7.

We bought Ooma Telo for our home. The product and support vastly exceeded my expectations. We wanted to replace a proprietary phone system that was about 20 years old. 99% of the calls were spam. Ooma has robust spam blocking. We were able to limit incoming calls to our address book. No spam anymore. I called for support which was excellent. There are a lot of additional features. You can add a separate number for fax at no cost if you have Ooma premium. Calls can be answered on Apple or Android phones.

800.com is very easy to set up and works almost instantly. I have had a few phone calls, they were very clear and told me it was a 1800 call coming in and could see the actual number calling. It is a great service and I highly recommend it!

Great Product and Service!

he platform is extremely user-friendly, making it simple to set up and manage toll-free numbers without any hassle. Their call tracking and analytics are a huge plus—I can easily monitor call activity and gain insights into customer engagement, which helps improve my business performance. Customer support is also outstanding. Whenever I had a question, their team responded quickly and went above and beyond to make sure I had everything I needed. Pricing is straightforward and competitive, especially considering the quality of service and features included.

The process of setting up was easy. The service is very good. If you want a stress-free and smooth process - this is your perfect choice.

Onboarding is super easy and they are very helpful

From start to finish-the process of setting up my agency’s toll free number was easy and fun. The service walks you through picking out your number, and they had exactly what we wanted-so that was very exciting! Signing up was super easy, and the prices are really amazing!

Came up with the number for me that honors my late daughter. Absolutely perfect

I love their phone app. Very easy to use and sycs very well with my mobile business.

800.com has been great for my company, I have a personalized number that fits my business well

I am able to organize my calls the way I want to receive them. I can filter out calls from companies soliciting me that I do not have interest in.

I’ve been using 800.com for my business, and the setup was fast and straightforward. The platform is clean, easy to navigate, and the features like voicemail and call forwarding work smoothly. Customer support has been responsive whenever I had questions. Overall, it’s given my business a more professional image, and I’m very satisfied with the service.

Extremely easy to set up and Customer Service is always wonderful. They get back to me in less than 24 hours. The price is very reasonable and I love the enhanced caller ID so I don’t have to ask my clients for more information about them. I’ve been using this service for a little over a year now and I couldn’t be any more pleased . It Keeps my business, looking very professional, and I would recommend this to any of my friends and clients..

Excellent service and very easy set up. Pricing is great as well!

What made my experience great was the professionalism and responsiveness of the team. Communication was always clear and timely, which made the process smooth and stress-free. The company is doing well in building trust with customers and delivering on its promises. If there’s one area for improvement, it could be providing even more personalized support options to meet different client needs.

The ease of establishing my account.

The return phone call was delightfully unexpected. The gentleman answered all my questions and helped beyond expectations.

It helps me present my company professionally, while being simple to handle my business calls.

So easy to use and understand

I've been really pleased with 800.com as a resource for e-faxing for my company along with the ability of easily adding a toll free number

At The Resume Fix LLC, we help clients nationwide with career services like resume writing and career coaching, so having a professional and reliable phone system is essential. 800.com made it easy for us to set up a toll-free number that adds credibility to our brand and makes it easier for clients to reach us. The platform is user-friendly, and their customer support has been great. It’s been a simple but powerful tool in helping us stay accessible and professional!

Hello! It was a very straightforward process, easy to follow. I looked up "Contact GoTo Support", was led to the contact page/form, I filled in the details of my issue and submitted the form, then called the number provided, putting in my case number. I didn't expect it to be addressed right then and there but it was and the issue was resolved right away. The support people I got directed to have a system they follow, so all good. Julio was very respectful and knowledgeable, immediately found the source of the issue during the remote access, so it's nice. Also great I didn't have to explain my issue too much. Julio also explained what caused the issue after it was resolved, which is very appreciated. Now I can avoid getting in trouble for the same thing next time and learn a little bit more about the system I work with everyday. Thanks again!

I've been using GoTo for nearly a year, and it provides a stable connection with all apps and settings working perfectly. Highly recommended.

Excellent onboarding and very easy system to use , Support was provided but not needed . Our account manager was always on hand to help with any questions

Don't bother with other phone systems, start with the best, stay with the best. Great value and even better service. Hands down, top dog. Great product and excellent support humans.

Been with the GO TO Phone System for over 7 months as a multi-franchised Automotive Dealer Group. Having used many phone systems over the past 35 years, GO TO has a great product. Easy to configure, simple to roll-out and GO TO is constantly enhancing their software to meet all of our customer and business needs. Great support, too!

I’m a regular user of the OpenTable app for managing guest reservations and guest information. I also use the Togo app for communicating with guests and managing phone calls and messages. I’d love to request a feature or integration that would allow me to initiate a phone call via the Togo app when I tap on a guest’s phone number in the OpenTable app. Ideally, when I click a guest’s number in OpenTable, I’d be able to select from multiple call options—including the Togo app—similar to how some apps allow choosing between different dialers or communication tools. This would streamline our guest communication process, especially when our team is already using Togo for other guest-related actions. Please let me know if this kind of integration is possible, or if there are any APIs or settings I can use to set this up manually. Thanks so much for your help, Laura Maemone

it is NOT!!!!!!!!!!!!!!!

Switching to GoTo was one of my best business decisions of late. We recently expanded our business and needed to upgrade our phone system to grow with the business. GoTo was the best option by far. Implementation was surprisingly simple. With a little training/help from GoTo, I was able to become an "expert" very quickly. My team has been super happy with the features and ease of integration between our two locations. The same office staff supports both locations, and GoTo makes it easy to differentiate the locations based on the number they called. The GoTo team has already reached out to me for user studies more than once, even though we've been a client for less than a year. I appreciate their eagerness to improve and listen to customer feedback. One of the primary reasons I chose GoTo was because it was clear that the system could grow with our business. There's a whole set of customer management features that I'm looking forward to rolling out as soon as our growth warrants it.

Rachael Brandt was absolutely FABULOUS as we had an online session to discuss all that GoTo does for my organization! GoTo has made sending and receiving phone calls, text, and video so much easier than other platforms our company has evaluated. So much better than RingCentral. So much better than Nextiva. So much easier to use than Ooma, and better customer support!

The whole transition was so incredible and quick.

I was given the most patient person, he did not make me feel rushed or not important and solved all my needs in re - doing my company after hours recorded message.

Sergio was extremely helpful and kind. He took his time to explain the problem and followed up multiple times keeping me in the loop with the maintenance to the phone system

Being a non techy person, I never felt like I didn't know what was happening. I was always informed at every step of the process of switching to Go To. They did the configurations and set up for me. Everyone was very friendly and professional.

Quick and Efficent

Dependable performance

Good call quality, great features, excellent customer service.

We love GoTo. The company's products help our business run each and every day, from the telephone VOIP service to the virtual meeting service to the messaging service -- phenomenal products, phenomenal service!

They are always on top of things. And great customer service.

my virtual teleconference was accessing Microsoft Teams, and all was seamless!

Alan was very helpful and it appears the issue I was having has now been resolved.