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Had a great experience with Luciano today - totally sorted my issue very promptly - would recommend

I had a wonderful experience working with Garrett Hajdik from the Vonage sales team. Garrett was extremely professional, knowledgeable, and responsive throughout the entire process. He took the time to understand our needs, answered all our questions clearly, and provided excellent guidance every step of the way. His customer-focused approach, attention to detail, and commitment to ensuring a smooth experience truly stood out. It was a pleasure working with him, and I greatly appreciate the support and expertise he provided. Garrett is a valuable asset to the Vonage team, and I would highly recommend him to anyone seeking assistance.

I am Happy Client .

my agent today Aravind was super helpful with correcting our issues and assisting resolve them to the best of their ability. Professional, friendly and just what the Dr. Ordered.

A great api provider for SMS, voice and assisted telephony technologies. Service and support is excellent, I'm a customer through Nexmo acquisition.

James was beyond wonderful at helping us resolve an issue that was ongoing for months. As soon as he got involved our issue was corrected within 48 hours. Simply amazing. He also helped us recognize another issue we were unaware of. He took ownership of that issue and had it fixed within a couple of hours. We had lost hope in Vonage but James restored that for us. Thank you James!!!!

As a long-time Vonage customer, I’ve found the system and software to be robust and reliable, which is why I’m still a customer. The platform’s capabilities have been integral to my business operations, and the product itself is commendable. However, my experience with Vonage’s customer service has been severely disappointing, to the point of harming my business. Over the past few months, I have encountered numerous issues with SMS registration and have been met with delays, miscommunication, and a general lack of urgency from the majority of the support team. The company has consistently failed to honor pricing agreements and hardware commitments, leaving me feeling like just another cog in the wheel rather than a valued customer. That said, James Ransom is the one exception in this otherwise frustrating experience. When the issue finally landed on his desk, he addressed it with the speed and professionalism that should be the standard for the entire company. His timely support stands in stark contrast to the subpar service I received from others. While I highly recommend the Vonage system itself, I cannot, in good conscience, recommend their customer service. The product is excellent, but the support leaves much to be desired. If you do find yourself needing help, I hope you get someone like James—because otherwise, you might be left waiting, like I was, with serious business implications.

From start to end, the Business Consultant (Kartik) was able to answer every question and knows the technology and services in great detail. Excellent service and the level of attention to detail was unbeleivable.

I love y’all

Excellent up to the point quick

Answered all my questions and at the end gave me several seemingly substantial discounts. Haven’t used the service yet but setting up this far has been smooth.

I recently had the pleasure of dealing with Vonage for Business, and my experience was fantastic, thanks to the amazing customer service from Haris Ahmed Qureshi. From the get-go, Haris provided detailed information about the product and made sure I understood everything. When I had doubts about joining Vonage, his support was invaluable. Haris was always ready to help with a positive attitude and extensive knowledge, which made a huge difference. Vonage offers some of the best solutions and services I've come across. Their features are robust and really cater to business needs, making communication seamless and efficient. I'm very happy with my decision, mainly because of the exceptional support from Haris. His commitment to great customer service made the transition to Vonage smooth and stress-free. If you’re looking for a reliable telecommunications partner, I highly recommend Vonage for Business. Their top-notch customer support, innovative solutions, and quality services make them a standout choice. And a big shoutout to Haris Ahmed Qureshi for making my experience so positive!

I had an excellent experience with Vonage's customer service, especially with the assistance provided by Kartik Porte. Kartik was very knowledgeable and helpful in addressing all my questions and concerns. He provided detailed information about the services and features, including the premium plan, Business Inbox, and the compatibility of our existing phone. Kartik also offered a generous discount and ensured that the setup process would be smooth and efficient. Overall, I am very satisfied with the support I received and look forward to using Vonage's services.

My Rep: Haroun Songoro - was absolutely the best. I first came to the website Vonage because I used their service as a consumer many years ago.. But. Now, I'm starting a small business to help bridge the gap between our older generation and technology. A lot of our older folks are missing out on reaching family members and staying in touch with friends. Because they are not comfortable with using the new technology. So I'm helping them out.. They nurtured us as kids and now it's our time to give back to them. Mr. Haroun was so helpful with the questions that I had about getting a company phone system setup. I will be recommending Vonage and Mr. Haron when I come across someone who needs phone service in their home or office. Thank you. Vonage & Mr. Haroun, for your services.

⭐⭐⭐⭐⭐ I had an outstanding experience with Vonage, thanks to Kartik's exceptional service! On my first call, Kartik resolved my issue promptly and explained everything with great patience. His professionalism and dedication truly impressed me. It's rare to find such knowledgeable and courteous support. I couldn't be happier with the service I received. Thank you, Kartik, and thank you, Vonage!

Chris was very pleasant, he was very informative and genuinely concerned with getting me the plan that best fit my business needs. He made the process as painless as i think possible. Chris was just a great customer service rep, and good customer care/service is so valuable but extremely rare these days.

Top notched sales professional

Haris Ahmed Qureshi made things super easy and helped me through the process. Being a new business owner has been very stressful with figuring out everything is needed to start and it was a great experience and my account executive helped alleviate any of that stress with setting up a phone number for my business.

useful softphone system for my business

Gilbert is the best rep i ever dealt with. Polite,professional and good sense of humor.

Customer service has been great. Could not rsolve the issue online and i had to call them we are a plumbing company. She was attentive and able to resolve the issue in 15 minutes. I used them for years and have been very happy with phone/text connection and customer service.

Outstanding provider. The reliability and the service is second to none. No system problems over the past multiple years. If a service tech needs to be contacted to modify previous settings, or add a user, they are extremely polite, and extremely knowledgeable. They always want to make sure any issue has been handle to the customer's satisfaction.

I have been with Ring Central for several years. I only need the service for the internet phone. Anytime I have needed tech service it has been very quick to fix any issue. I am happy with the service that I require and will continue to support Ring Central

What is great about RC is the desktop app. It works perfectly for my job application. DO NOT GET RID OF IT! How hard, really, how hard is it to support?

We've been using Ring Central for almost 20 years and honestly do not recall a single service outage. When we have questions or need help with changes to our account their support team is great, Highly recommend.

I have used RingCentral since 2014, and I have been delighted with the service! If ever I had an issue with the service, it was resolved expeditiously. I will continue using RingCentral, and I recommend the service frequently. Thank you!

Nice experience

Great service

Excellent customer service

Denise was very professional and in control of all the details. Had a great experience with her.

Love using Ring!!

My primary use is the phone and fax line. Its reliable and moves with my devices seamlessly.

Excellent service and values.

They were very professional and knowledgeable. They understood what I was saying and helped me to understand and fix the issue if it comes up again.

I have been a Ring Central customer for 15 years. The service itself has been terrific, reliable, and versatile. The people are diligent, helpful, knowledgeable, pleasant, and great to deal with. I haven't had a service issue in years but when I phoned in recently for a user issue, the people were great and helped me resolve it the first call. I highly recommend Ring Central. It and its people have been the backbone of my business for years.

I guess I had such a poor experience with Zoom phone; RingCentral is a night and day difference in customer service. We got an actual person to help us with setup, yes, it was over an hour call, but it was the ENTIRE Setup. Then we got a follow up call making sure everything was set up properly and make a few tweaks. THE BEST APP/SERVICE for VOIP phone services. HANDS DOWN. We have had Jive/GoTo, then Zoom and now Cox/RingCentral.

simplicity

Best Phone Service Provider for Business Owners Handsdown!!

She was the BEST!! She helped with exactly what we needed, and to get a live person who was competent and professional and amicable!!

The system works and when help is needed it is efficient.

Zoom is a great platform, where you can video-call anyone at any time. Although there is a fee, Zoom still helps the peace of the economy.

Khaled the customer care person was extremely helpful and really got to the root core of my issue ... lovely kind person who understood my requirements ... Great aset to any company .

Chris Robertson provided a clear sales explanation, was reassuring and got our business!

The privacy, security, and performance of an app have improved rapidly since the last update. End-to-end encryption is better now, and the meeting capacity is OK even in the free version of the app. Human customer support is now timely and easily available. Have a nice day.

Extremely useful tool. Use it many times a week and love it. One of the things for improvements would be to let users remain logged in from multiple apps to make it truly mobile. Sometime, I start a meeting from office computer, then switch to mobile while driving, then switch back to home computer. But this isn't working smoothly as they would not let me remain logged in both computers!

Great platform. Having been using zoom for years now. No complains.

Easy and clear review about the business plan

Just had zoom installed by Joe B, was very polite and professional ! Happy customer thank you !!!

We use Zoom meetings for legal team meetings, as well as convenient meetings with clients or our free consultations to build a better relationship with them before they hire us. Often times we use it when our client can't come into the office and it helps get a real feel for their situation and legal needs. Zoom was especially vital to our success during Covid back in 2020-2021.

Huge dedication from Emerson from 10DLC Customer Service, he strived to get me the best outome possible and was with me for a whole hour to achieve what i needed

Amazing! Never had a problem.

I’ve been using Zoom for over three years now, and it’s become a core part of how I connect and collaborate. While I can’t speak to their customer service—simply because I’ve never needed to contact them—that alone says something about the reliability of the platform. What keeps me coming back is the ease of use. So many of Zoom’s features feel intuitive, and bringing new users onto the platform is simple, even for those who aren’t very tech-savvy. That accessibility makes a big difference when working across different teams and client groups. Zoom continues to roll out new features regularly, which adds ongoing value to my subscription. The amount of functionality included—screen sharing, recording, breakout rooms, webinars, and more—gives me more than enough to run everything from team meetings to client presentations. If I had one wish, it would be for a higher default clarity in image quality. But even that hasn’t been a deal-breaker. When I have a question or want to learn something new, I can usually find what I need through their help center, or from the wide range of third-party tutorials available online. Zoom’s popularity means that guidance is never hard to find. All in all, Zoom has proven to be a stable, ever-evolving platform that I trust. It continues to meet my needs and exceed expectations—quietly and consistently. That’s why I remain a customer.

I recently switched to Zoom as the primary dialer for my center. The costumer service is fenomenal. Antoine Vattaire was super helpful, he walked me through everything on what plan to use that fits best my needs,he helped me learn all the features in the platform. I had a deadline that I had to figure out my dialer in under 2h, and Antoine left everything aside to help me out. It's super affordable and super high quality. I recommend.

I have used Zoom for online teaching since the first Covid Lockdown. I tried Google Meet and Microsoft Teams but both were cumbersome and restricted in what I could do. I use different online learning sites with my students: zoom allows me to switch between those activities, and back to a Document view to consolidate our learning all with speed and easy navigation. I can quickly upload a document from my computer to add to the teaching session. I use my Ipad linked to my screen to demonstrate maths. I have a split screen view in zoom so the student can see the question sheet and my ipad. It is easy to set up links to meetings and the options for internet safety with passcode and restricting who can access by agreeing to admit them to a session makes this an extremely safe way to tutor students online. it is easy for younger children to use the zoom screen and my secondary students are adept at switching from the zoom screen to the document view. The most impressive feature is now the addition of AI to generate a summary of the session. THANK YOU ZOOM. someone must have been reading my mind. This now makes reporting back to parents so so so much easier and less time consuming for me. It also means I don't have to make as detailed notes on the session to follow up the next session.

Thank you to Zoom for AI companion feature. I teach online and used to spend 20 mins after each session to write up notes and feedback to parents. This has been halved thanks to this very useful and clever AI companion which turns my teaching content into a report. Your tech support team were fabulous in guiding me through setting it up and helping me to understand and check that using it in lessons did not compromise my students privacy.

Just really pleased with the service offered by Zoom. Jay arrived to do the installation and both him and Dev did a great job, courteous, friendly, polite and very tidy. Well done.

Good service and technology provider for video conferencing

Nice platform to organise virtual meetings, its safe , secure and easy to use

I watch a lot of webinars on zoom, I think it always works well.

I like that am able to connect with my family, friend's and my working mate and mostly with my client in remote areas It has great audio and video

So far its a good experience but sometimes over the call I see a notification on my dialer POOR CONNECTION. Why I see this message??

Great professionnel business phone, very fast customer service and reliable app very useful for my business

Everyone is so friendly, knowledgeable and very patient. Thank you for all your help.

The ease of getting the process done and the friendliness of the staff. Also the way you follow up to make sure everything is going well. Joe

One word awesome 😎

The software works well. It's easy to reach a human for support by phone.

Grace was patient

We have just started service and are still not using the system in full. Audio quality is great. Support team is knowledgeable and actually know their systems. Everything has been easy and straight forward. On top of that we are saving money.

Professional, courteous, and efficient service with the desired results.

Great experience and the agent was patient and attentive. She was AMAZING!!!

Ooma is very responsive and reliable. Their customer service is excellent.

I had a great experience with the customer service rep (Patrick). I highly recommend this service for small-large scale business.

He was very patient and helpful to all my questions asked. He helped me login as well as getting in to pay my bill and answered questions about the upgrade I add to my account during the conversation.

The person answering the phone at 12 midnight was very helpful and kind... she listened to my issue and it was fixed within a few minutes.

Its been 2nd day I am using Ooma Office and so far I love there services. Customer support is really helpful and they are really quick answering the calls. I'll be doing more reviews in future to let more people know how great this is working Internationally.

Jefferson Mangana has been wonderful. We had to constantly reschedule due to incoming calls with our business. He was very patient with me, and always called back or emailed. If it wasn't for him staying on task we would not have switched our services due to me being super busy and forgetting to call back. We have only had this service now for two days, but it has worked way better than Verizon One Talk. Not to mention SO MUCH more affordable.

Always available and very helpful, very welcoming feeling when calling. Customer satisfaction with each problem/issue call and follow-up calls.

We love OOMA.

The live agent was able to help resolve my issue quickly and helped me continue serve my clients with no interruptions.

The representative was very kind and helpful!

Update: 800.com responded after my original review and FCC complaint. Matthew from 800.com clarified their port-out process, explained the $100 administrative port-out fee, and offered to proceed with the port-out authorization by email instead of requiring the original signed payment form. I appreciate that they responded directly and worked to resolve the issue. I have authorized the port-out fee and asked them to proceed with the transfer of my 855 toll-free number to Zoom Phone. My original concern was around the wording that the port-out request would not be processed until payment was received and cleared, which I felt was confusing and concerning. 800.com has since clarified their position and is working with me to move the port-out forward. --------------------------------- Original: 800.com is attempting to block or delay porting out my 855 toll-free number unless I pay a port-out fee in advance. Their required port-out agreement states that the port request “will not be processed until payment is received and cleared.” I disputed this because FCC guidance says companies may charge porting fees, but may not refuse to port a number because the customer has not paid for porting. When I challenged this, 800.com support responded that 800.com remains the “Customer of Record (owner)” / “Subscriber of Record” for numbers in customer accounts and claimed the number is therefore not subject to the FCC restriction. However, their own Terms Section 3.5 says no party owns a toll-free number, that toll-free numbers are regulated by the FCC, that the number is assigned to my customer account, and that I may request to port the assigned number to another provider at any time. I have filed an FCC complaint regarding this issue. I am not disputing that a company may bill an administrative fee. My issue is that 800.com appears to be holding the number hostage by refusing to process the port until payment clears. In my opinion, this is an anti-customer and questionable port-out practice. I would not recommend using 800.com for a toll-free number if you may ever need to transfer it to another provider.

I signed up for an 800 number, and as a first-time user, I definitely had a few questions and ran into a couple of bumps along the way. That said, the platform was easy to use, and the customer service was outstanding. Christina was absolutely amazing. She was patient, knowledgeable, and just felt like a real person who genuinely wanted to help. In my opinion, she represents everything a customer service team should be. Because of this experience, I'll be using them for my other businesses moving forward. Thank you Christina, and thank you 800.com!

They have Carl over there he’s doing a great job, he helps me with business phone.

Provide best services and agents are very supportive and easy to manage all things .

Customer service here is fantastic!

Very helpful Supportive made the process easy took time to explain how everything works.

This is an exceptional copany with great customer service! I have 5 Toll Free numbers with them and they always treat you like the CEO! Highly recommended company!

the software is awesome and easy to use. very clear and professional. If you need a toll free number for a business this is an excellent choice.

The 800.com team responded to my request & provided all of the answers on moving forward with their product. Thanks

Love this company for my business phone number ,organized and lots of great tool run your business professionally. Give them A try . Prices are great for what you get. Value .

Ease of creating account and customer support and tools makes 800.com our top choice for business telecom services!

Great customer service, awesome platform, and training was superb!

Amazing service, the representative help me above and beyond. Made sure I understood everything well.

Number selection and sign-up were straightforward. Customization tools are user-friendly.

Dominick is amazing

Absolutely great customer service! Carl answered questions before I could even ask them.

Great company excellent service

I had some initial issues with the service. After reaching out they met with me virtually to assist until I was able to fully utilize their service. I would recommend.

Im am happy to work with 1800.com wish i would have know this sooner how this works.

The options are many and meets our grassroots business needs. We also appreciate that the system allows us to scale our business with the tools offered as our business grows.

Grasshopper has A LOT of information and sometimes I get overwhelmed with reading through all the instructions. I find it easier to call. I appreciate that. I have the option to use the bot or call and speak to a human every time that I call and speak to a human they understand me I understand them and my issue was resolved or questions have always been answered. So far I have been with them for almost 2 years and I love their customer service.

Patient, proactive assistance in problem solving.

Very patient and knowledgeable with a great customer service attitude!

Having a human help us when we reach out is great. The people who help actually know the product inside and out! They are not reading from a script and giving unrelated answers. They are patient, knowledgeable and friendly. Very easy to understand and work with. They ask the right questions and provide direct, accurate answers. We've been very, very happy with the goto phone system and their support. From start to finish there were zero issues. Everything was deployed on time, just as they promised. We're very pleased!

They have great customer service! I left Ring Central for poor customer service, horrible contracts, and very difficult to use system. GoTo has all the funcitons, and when I run into a problem, they are always just a call away.

I do NOT have very extensive and serious invovlement with GoTo, I just manage a few phones in a single office. But after trying to switch to 8x8 on advice of IT, I went straight back to GoTo in a matter of weeks. Every time I have called GoTo technical support I am talking to a person in less than 5 minutes, and they will stay on the line for a VERY long time to help you solve your problem, configure your setup, etc. After the nightmare that I had with the other company, GoTo has been so attentive and easy to use I had to leave a review to balance out my scorching one of 8x8. Every tech support person I speak to is pleasant, patient, and most importantly - insanely knowledgeable about their system. I keep waiting for them to have to ask a manager or deeper tech support and they never have to, it's very refreshing.

Knowledgeable support agents. The best in the business. Very little issues with the service main reasons I contact support is questions regarding adding new features. This was the call today, to help with an SMS issue. The problem was solved quickly and to my satisfaction.

So far so good in terms of communications and integration, plus good customer

GoTo Connect is easy to use, quick to set up, and the support team is always very friendly and proactive. I highly recommend it..

Hello! It was a very straightforward process, easy to follow. I looked up "Contact GoTo Support", was led to the contact page/form, I filled in the details of my issue and submitted the form, then called the number provided, putting in my case number. I didn't expect it to be addressed right then and there but it was and the issue was resolved right away. The support people I got directed to have a system they follow, so all good. Julio was very respectful and knowledgeable, immediately found the source of the issue during the remote access, so it's nice. Also great I didn't have to explain my issue too much. Julio also explained what caused the issue after it was resolved, which is very appreciated. Now I can avoid getting in trouble for the same thing next time and learn a little bit more about the system I work with everyday. Thanks again!

I've been using GoTo for nearly a year, and it provides a stable connection with all apps and settings working perfectly. Highly recommended.

Excellent onboarding and very easy system to use , Support was provided but not needed . Our account manager was always on hand to help with any questions

Don't bother with other phone systems, start with the best, stay with the best. Great value and even better service. Hands down, top dog. Great product and excellent support humans.

Been with the GO TO Phone System for over 7 months as a multi-franchised Automotive Dealer Group. Having used many phone systems over the past 35 years, GO TO has a great product. Easy to configure, simple to roll-out and GO TO is constantly enhancing their software to meet all of our customer and business needs. Great support, too!

I’m a regular user of the OpenTable app for managing guest reservations and guest information. I also use the Togo app for communicating with guests and managing phone calls and messages. I’d love to request a feature or integration that would allow me to initiate a phone call via the Togo app when I tap on a guest’s phone number in the OpenTable app. Ideally, when I click a guest’s number in OpenTable, I’d be able to select from multiple call options—including the Togo app—similar to how some apps allow choosing between different dialers or communication tools. This would streamline our guest communication process, especially when our team is already using Togo for other guest-related actions. Please let me know if this kind of integration is possible, or if there are any APIs or settings I can use to set this up manually. Thanks so much for your help, Laura Maemone

it is NOT!!!!!!!!!!!!!!!

Switching to GoTo was one of my best business decisions of late. We recently expanded our business and needed to upgrade our phone system to grow with the business. GoTo was the best option by far. Implementation was surprisingly simple. With a little training/help from GoTo, I was able to become an "expert" very quickly. My team has been super happy with the features and ease of integration between our two locations. The same office staff supports both locations, and GoTo makes it easy to differentiate the locations based on the number they called. The GoTo team has already reached out to me for user studies more than once, even though we've been a client for less than a year. I appreciate their eagerness to improve and listen to customer feedback. One of the primary reasons I chose GoTo was because it was clear that the system could grow with our business. There's a whole set of customer management features that I'm looking forward to rolling out as soon as our growth warrants it.

Rachael Brandt was absolutely FABULOUS as we had an online session to discuss all that GoTo does for my organization! GoTo has made sending and receiving phone calls, text, and video so much easier than other platforms our company has evaluated. So much better than RingCentral. So much better than Nextiva. So much easier to use than Ooma, and better customer support!

The whole transition was so incredible and quick.

I was given the most patient person, he did not make me feel rushed or not important and solved all my needs in re - doing my company after hours recorded message.