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I am Happy Client .

my agent today Aravind was super helpful with correcting our issues and assisting resolve them to the best of their ability. Professional, friendly and just what the Dr. Ordered.

A great api provider for SMS, voice and assisted telephony technologies. Service and support is excellent, I'm a customer through Nexmo acquisition.

James was beyond wonderful at helping us resolve an issue that was ongoing for months. As soon as he got involved our issue was corrected within 48 hours. Simply amazing. He also helped us recognize another issue we were unaware of. He took ownership of that issue and had it fixed within a couple of hours. We had lost hope in Vonage but James restored that for us. Thank you James!!!!

As a long-time Vonage customer, I’ve found the system and software to be robust and reliable, which is why I’m still a customer. The platform’s capabilities have been integral to my business operations, and the product itself is commendable. However, my experience with Vonage’s customer service has been severely disappointing, to the point of harming my business. Over the past few months, I have encountered numerous issues with SMS registration and have been met with delays, miscommunication, and a general lack of urgency from the majority of the support team. The company has consistently failed to honor pricing agreements and hardware commitments, leaving me feeling like just another cog in the wheel rather than a valued customer. That said, James Ransom is the one exception in this otherwise frustrating experience. When the issue finally landed on his desk, he addressed it with the speed and professionalism that should be the standard for the entire company. His timely support stands in stark contrast to the subpar service I received from others. While I highly recommend the Vonage system itself, I cannot, in good conscience, recommend their customer service. The product is excellent, but the support leaves much to be desired. If you do find yourself needing help, I hope you get someone like James—because otherwise, you might be left waiting, like I was, with serious business implications.

From start to end, the Business Consultant (Kartik) was able to answer every question and knows the technology and services in great detail. Excellent service and the level of attention to detail was unbeleivable.

I love y’all

Excellent up to the point quick

Answered all my questions and at the end gave me several seemingly substantial discounts. Haven’t used the service yet but setting up this far has been smooth.

I recently had the pleasure of dealing with Vonage for Business, and my experience was fantastic, thanks to the amazing customer service from Haris Ahmed Qureshi. From the get-go, Haris provided detailed information about the product and made sure I understood everything. When I had doubts about joining Vonage, his support was invaluable. Haris was always ready to help with a positive attitude and extensive knowledge, which made a huge difference. Vonage offers some of the best solutions and services I've come across. Their features are robust and really cater to business needs, making communication seamless and efficient. I'm very happy with my decision, mainly because of the exceptional support from Haris. His commitment to great customer service made the transition to Vonage smooth and stress-free. If you’re looking for a reliable telecommunications partner, I highly recommend Vonage for Business. Their top-notch customer support, innovative solutions, and quality services make them a standout choice. And a big shoutout to Haris Ahmed Qureshi for making my experience so positive!

I had an excellent experience with Vonage's customer service, especially with the assistance provided by Kartik Porte. Kartik was very knowledgeable and helpful in addressing all my questions and concerns. He provided detailed information about the services and features, including the premium plan, Business Inbox, and the compatibility of our existing phone. Kartik also offered a generous discount and ensured that the setup process would be smooth and efficient. Overall, I am very satisfied with the support I received and look forward to using Vonage's services.

My Rep: Haroun Songoro - was absolutely the best. I first came to the website Vonage because I used their service as a consumer many years ago.. But. Now, I'm starting a small business to help bridge the gap between our older generation and technology. A lot of our older folks are missing out on reaching family members and staying in touch with friends. Because they are not comfortable with using the new technology. So I'm helping them out.. They nurtured us as kids and now it's our time to give back to them. Mr. Haroun was so helpful with the questions that I had about getting a company phone system setup. I will be recommending Vonage and Mr. Haron when I come across someone who needs phone service in their home or office. Thank you. Vonage & Mr. Haroun, for your services.

⭐⭐⭐⭐⭐ I had an outstanding experience with Vonage, thanks to Kartik's exceptional service! On my first call, Kartik resolved my issue promptly and explained everything with great patience. His professionalism and dedication truly impressed me. It's rare to find such knowledgeable and courteous support. I couldn't be happier with the service I received. Thank you, Kartik, and thank you, Vonage!

Chris was very pleasant, he was very informative and genuinely concerned with getting me the plan that best fit my business needs. He made the process as painless as i think possible. Chris was just a great customer service rep, and good customer care/service is so valuable but extremely rare these days.

Top notched sales professional

Haris Ahmed Qureshi made things super easy and helped me through the process. Being a new business owner has been very stressful with figuring out everything is needed to start and it was a great experience and my account executive helped alleviate any of that stress with setting up a phone number for my business.

useful softphone system for my business

Gilbert is the best rep i ever dealt with. Polite,professional and good sense of humor.

The process was simple and they immediately connected me to an account manager, Gilbert H who was super helpful in setting up services with my business. I am excited to get things started with Vonage!

Emiliano and Gilbert are a dynamic duo! They were very warm professional and courteous! Gilbert was generous in addition to the other accolades I have given them. The world be a better place if we could duplicate their customer service skills. Thank you so much. It was a smooth and easy transition to Vonage.

We've been using Ring Central for almost 20 years and honestly do not recall a single service outage. When we have questions or need help with changes to our account their support team is great, Highly recommend.

I have used RingCentral since 2014, and I have been delighted with the service! If ever I had an issue with the service, it was resolved expeditiously. I will continue using RingCentral, and I recommend the service frequently. Thank you!

Nice experience

Great service

Excellent customer service

Denise was very professional and in control of all the details. Had a great experience with her.

Love using Ring!!

My primary use is the phone and fax line. Its reliable and moves with my devices seamlessly.

Excellent service and values.

They were very professional and knowledgeable. They understood what I was saying and helped me to understand and fix the issue if it comes up again.

I have been a Ring Central customer for 15 years. The service itself has been terrific, reliable, and versatile. The people are diligent, helpful, knowledgeable, pleasant, and great to deal with. I haven't had a service issue in years but when I phoned in recently for a user issue, the people were great and helped me resolve it the first call. I highly recommend Ring Central. It and its people have been the backbone of my business for years.

I guess I had such a poor experience with Zoom phone; RingCentral is a night and day difference in customer service. We got an actual person to help us with setup, yes, it was over an hour call, but it was the ENTIRE Setup. Then we got a follow up call making sure everything was set up properly and make a few tweaks. THE BEST APP/SERVICE for VOIP phone services. HANDS DOWN. We have had Jive/GoTo, then Zoom and now Cox/RingCentral.

simplicity

Best Phone Service Provider for Business Owners Handsdown!!

She was the BEST!! She helped with exactly what we needed, and to get a live person who was competent and professional and amicable!!

The system works and when help is needed it is efficient.

RingCentral has been able to meet my business needs.

great experience with our tech support person

Great service great work

Very satisfied with how we transitioned from our old phone vendor to RingCentral. Our project manager, Yuri, and engineer, AJ, were very professional, organized, and helpful. Moving to RingCentral was less stressful than previous projects.

Khaled the customer care person was extremely helpful and really got to the root core of my issue ... lovely kind person who understood my requirements ... Great aset to any company .

Chris Robertson provided a clear sales explanation, was reassuring and got our business!

The privacy, security, and performance of an app have improved rapidly since the last update. End-to-end encryption is better now, and the meeting capacity is OK even in the free version of the app. Human customer support is now timely and easily available. Have a nice day.

Extremely useful tool. Use it many times a week and love it. One of the things for improvements would be to let users remain logged in from multiple apps to make it truly mobile. Sometime, I start a meeting from office computer, then switch to mobile while driving, then switch back to home computer. But this isn't working smoothly as they would not let me remain logged in both computers!

Great platform. Having been using zoom for years now. No complains.

Easy and clear review about the business plan

Just had zoom installed by Joe B, was very polite and professional ! Happy customer thank you !!!

We use Zoom meetings for legal team meetings, as well as convenient meetings with clients or our free consultations to build a better relationship with them before they hire us. Often times we use it when our client can't come into the office and it helps get a real feel for their situation and legal needs. Zoom was especially vital to our success during Covid back in 2020-2021.

Huge dedication from Emerson from 10DLC Customer Service, he strived to get me the best outome possible and was with me for a whole hour to achieve what i needed

Amazing! Never had a problem.

I’ve been using Zoom for over three years now, and it’s become a core part of how I connect and collaborate. While I can’t speak to their customer service—simply because I’ve never needed to contact them—that alone says something about the reliability of the platform. What keeps me coming back is the ease of use. So many of Zoom’s features feel intuitive, and bringing new users onto the platform is simple, even for those who aren’t very tech-savvy. That accessibility makes a big difference when working across different teams and client groups. Zoom continues to roll out new features regularly, which adds ongoing value to my subscription. The amount of functionality included—screen sharing, recording, breakout rooms, webinars, and more—gives me more than enough to run everything from team meetings to client presentations. If I had one wish, it would be for a higher default clarity in image quality. But even that hasn’t been a deal-breaker. When I have a question or want to learn something new, I can usually find what I need through their help center, or from the wide range of third-party tutorials available online. Zoom’s popularity means that guidance is never hard to find. All in all, Zoom has proven to be a stable, ever-evolving platform that I trust. It continues to meet my needs and exceed expectations—quietly and consistently. That’s why I remain a customer.

I recently switched to Zoom as the primary dialer for my center. The costumer service is fenomenal. Antoine Vattaire was super helpful, he walked me through everything on what plan to use that fits best my needs,he helped me learn all the features in the platform. I had a deadline that I had to figure out my dialer in under 2h, and Antoine left everything aside to help me out. It's super affordable and super high quality. I recommend.

I have used Zoom for online teaching since the first Covid Lockdown. I tried Google Meet and Microsoft Teams but both were cumbersome and restricted in what I could do. I use different online learning sites with my students: zoom allows me to switch between those activities, and back to a Document view to consolidate our learning all with speed and easy navigation. I can quickly upload a document from my computer to add to the teaching session. I use my Ipad linked to my screen to demonstrate maths. I have a split screen view in zoom so the student can see the question sheet and my ipad. It is easy to set up links to meetings and the options for internet safety with passcode and restricting who can access by agreeing to admit them to a session makes this an extremely safe way to tutor students online. it is easy for younger children to use the zoom screen and my secondary students are adept at switching from the zoom screen to the document view. The most impressive feature is now the addition of AI to generate a summary of the session. THANK YOU ZOOM. someone must have been reading my mind. This now makes reporting back to parents so so so much easier and less time consuming for me. It also means I don't have to make as detailed notes on the session to follow up the next session.

Thank you to Zoom for AI companion feature. I teach online and used to spend 20 mins after each session to write up notes and feedback to parents. This has been halved thanks to this very useful and clever AI companion which turns my teaching content into a report. Your tech support team were fabulous in guiding me through setting it up and helping me to understand and check that using it in lessons did not compromise my students privacy.

Just really pleased with the service offered by Zoom. Jay arrived to do the installation and both him and Dev did a great job, courteous, friendly, polite and very tidy. Well done.

Good service and technology provider for video conferencing

Nice platform to organise virtual meetings, its safe , secure and easy to use

I watch a lot of webinars on zoom, I think it always works well.

I like that am able to connect with my family, friend's and my working mate and mostly with my client in remote areas It has great audio and video

Zoom's ease of use is a significant advantage, however, its lack of compatibility with all Google Smart TVs presents a challenge. My Hisense 43" Class A7 Series LED 4K UHD HDR WCG Smart Google TV (2024) currently lacks Zoom app support, preventing direct webcam integration and eliminating the need for a Windows PC.

Answered and addressed my concerns.

We love Ooma. We are changing ownership and branding and acquired a new main number. Your consultants were very help full in helping me with this transition. Much appreciated Mark

Easy to use great customer service!

AGENT WAS VERY HELPFUL AND KNOWLEABLE. KEEP UP THE GREAT JOB

Easy people to work with. Prompt shipment and help with installation. Now we have to grow into the new capabilities.

The customer service representative

I have been using Ooma phones for 7 years. The system has worked great. It fits all my needs for 2 offices and 5 remote locations

Work's Great! still learning it all.

Always helpful to speak with a live person and willing to escalate when needed.

customer service and phone works great

The staffs was great working with me to get connected. Filling out my papers work .

Ooma rep was intelligent, his dialect clear and understandable, and he solves my issue with courtesy and patience.

I have had Ooma for over seven years now. Dumped AT&T POTS as my bill for very limited calling (no long-distance, limited local) was almost $50 a month. Ooma has been excellent. Reliable, no down time, excellent call quality. Porting over my number and installation were fast, easy and painless. The box was around $60 and monthly charges are now around $8, all for taxes and government fees. This includes long distance and voice mail. They make apparently make their money selling additional services and features that I do not need. The only glitch I had was when call quality became unbearably noisy. Happened twice. Rebooting the device (unplugging and waiting a couple minutes) fixed it.

so far I like it

excellent customer service

Easy to work with and they help set our phones up

excellent professionalism and courtesy. highly recommend this company to my peers.

Great service..problam solved

We recently started partnering with Ooma, and the experience has been excellent so far. Their customer service really stands out. It is refreshing to work with a company where real humans pick up the phone 24/7/365. For a startup, reliable phone service is essential, and it is reassuring to know they will walk us through everything from major hiccups to small configuration errors so we can keep things running smoothly. We are looking forward to continuing this partnership. I do think the tech stack needs work, especially the UI/UX. Lots of features don't work well or are unreliable. But overall, it's the Support Team that steps in to make up for all the technical glitches that more than makes up for any other issues.

Fayle and Berlyn are quite exceptional people and so kind. I appreciate their knowledge and support. Thank you so much!

They have Carl over there he’s doing a great job, he helps me with business phone.

Provide best services and agents are very supportive and easy to manage all things .

Customer service here is fantastic!

Very helpful Supportive made the process easy took time to explain how everything works.

This is an exceptional copany with great customer service! I have 5 Toll Free numbers with them and they always treat you like the CEO! Highly recommended company!

the software is awesome and easy to use. very clear and professional. If you need a toll free number for a business this is an excellent choice.

The 800.com team responded to my request & provided all of the answers on moving forward with their product. Thanks

Love this company for my business phone number ,organized and lots of great tool run your business professionally. Give them A try . Prices are great for what you get. Value .

Ease of creating account and customer support and tools makes 800.com our top choice for business telecom services!

Great customer service, awesome platform, and training was superb!

Amazing service, the representative help me above and beyond. Made sure I understood everything well.

Number selection and sign-up were straightforward. Customization tools are user-friendly.

Dominick is amazing

Absolutely great customer service! Carl answered questions before I could even ask them.

Great company excellent service

I had some initial issues with the service. After reaching out they met with me virtually to assist until I was able to fully utilize their service. I would recommend.

Im am happy to work with 1800.com wish i would have know this sooner how this works.

The options are many and meets our grassroots business needs. We also appreciate that the system allows us to scale our business with the tools offered as our business grows.

800.com gives great customer service they work with you to get the service that you want in need for your business

Excellent Customer Service

Patient, proactive assistance in problem solving.

Very patient and knowledgeable with a great customer service attitude!

Having a human help us when we reach out is great. The people who help actually know the product inside and out! They are not reading from a script and giving unrelated answers. They are patient, knowledgeable and friendly. Very easy to understand and work with. They ask the right questions and provide direct, accurate answers. We've been very, very happy with the goto phone system and their support. From start to finish there were zero issues. Everything was deployed on time, just as they promised. We're very pleased!

They have great customer service! I left Ring Central for poor customer service, horrible contracts, and very difficult to use system. GoTo has all the funcitons, and when I run into a problem, they are always just a call away.

I do NOT have very extensive and serious invovlement with GoTo, I just manage a few phones in a single office. But after trying to switch to 8x8 on advice of IT, I went straight back to GoTo in a matter of weeks. Every time I have called GoTo technical support I am talking to a person in less than 5 minutes, and they will stay on the line for a VERY long time to help you solve your problem, configure your setup, etc. After the nightmare that I had with the other company, GoTo has been so attentive and easy to use I had to leave a review to balance out my scorching one of 8x8. Every tech support person I speak to is pleasant, patient, and most importantly - insanely knowledgeable about their system. I keep waiting for them to have to ask a manager or deeper tech support and they never have to, it's very refreshing.

Knowledgeable support agents. The best in the business. Very little issues with the service main reasons I contact support is questions regarding adding new features. This was the call today, to help with an SMS issue. The problem was solved quickly and to my satisfaction.

So far so good in terms of communications and integration, plus good customer

GoTo Connect is easy to use, quick to set up, and the support team is always very friendly and proactive. I highly recommend it..

Hello! It was a very straightforward process, easy to follow. I looked up "Contact GoTo Support", was led to the contact page/form, I filled in the details of my issue and submitted the form, then called the number provided, putting in my case number. I didn't expect it to be addressed right then and there but it was and the issue was resolved right away. The support people I got directed to have a system they follow, so all good. Julio was very respectful and knowledgeable, immediately found the source of the issue during the remote access, so it's nice. Also great I didn't have to explain my issue too much. Julio also explained what caused the issue after it was resolved, which is very appreciated. Now I can avoid getting in trouble for the same thing next time and learn a little bit more about the system I work with everyday. Thanks again!

I've been using GoTo for nearly a year, and it provides a stable connection with all apps and settings working perfectly. Highly recommended.

Excellent onboarding and very easy system to use , Support was provided but not needed . Our account manager was always on hand to help with any questions

Don't bother with other phone systems, start with the best, stay with the best. Great value and even better service. Hands down, top dog. Great product and excellent support humans.

Been with the GO TO Phone System for over 7 months as a multi-franchised Automotive Dealer Group. Having used many phone systems over the past 35 years, GO TO has a great product. Easy to configure, simple to roll-out and GO TO is constantly enhancing their software to meet all of our customer and business needs. Great support, too!

I’m a regular user of the OpenTable app for managing guest reservations and guest information. I also use the Togo app for communicating with guests and managing phone calls and messages. I’d love to request a feature or integration that would allow me to initiate a phone call via the Togo app when I tap on a guest’s phone number in the OpenTable app. Ideally, when I click a guest’s number in OpenTable, I’d be able to select from multiple call options—including the Togo app—similar to how some apps allow choosing between different dialers or communication tools. This would streamline our guest communication process, especially when our team is already using Togo for other guest-related actions. Please let me know if this kind of integration is possible, or if there are any APIs or settings I can use to set this up manually. Thanks so much for your help, Laura Maemone

it is NOT!!!!!!!!!!!!!!!

Switching to GoTo was one of my best business decisions of late. We recently expanded our business and needed to upgrade our phone system to grow with the business. GoTo was the best option by far. Implementation was surprisingly simple. With a little training/help from GoTo, I was able to become an "expert" very quickly. My team has been super happy with the features and ease of integration between our two locations. The same office staff supports both locations, and GoTo makes it easy to differentiate the locations based on the number they called. The GoTo team has already reached out to me for user studies more than once, even though we've been a client for less than a year. I appreciate their eagerness to improve and listen to customer feedback. One of the primary reasons I chose GoTo was because it was clear that the system could grow with our business. There's a whole set of customer management features that I'm looking forward to rolling out as soon as our growth warrants it.

Rachael Brandt was absolutely FABULOUS as we had an online session to discuss all that GoTo does for my organization! GoTo has made sending and receiving phone calls, text, and video so much easier than other platforms our company has evaluated. So much better than RingCentral. So much better than Nextiva. So much easier to use than Ooma, and better customer support!

The whole transition was so incredible and quick.

I was given the most patient person, he did not make me feel rushed or not important and solved all my needs in re - doing my company after hours recorded message.

Sergio was extremely helpful and kind. He took his time to explain the problem and followed up multiple times keeping me in the loop with the maintenance to the phone system