James was beyond wonderful and deserve 10 Stars
James was beyond wonderful at helping us resolve an issue that was ongoing for months. As soon as he got involved our issue was corrected within 48 hours. Simply amazing. He also helped us recognize another issue we were unaware of. He took ownership of that issue and had it fixed within a couple of hours. We had lost hope in Vonage but James restored that for us. Thank you James!!!!
5 Stars for James Ransom, 0 Stars for Vonage Support
As a long-time Vonage customer, I’ve found the system and software to be robust and reliable, which is why I’m still a customer. The platform’s capabilities have been integral to my business operations, and the product itself is commendable.
However, my experience with Vonage’s customer service has been severely disappointing, to the point of harming my business. Over the past few months, I have encountered numerous issues with SMS registration and have been met with delays, miscommunication, and a general lack of urgency from the majority of the support team. The company has consistently failed to honor pricing agreements and hardware commitments, leaving me feeling like just another cog in the wheel rather than a valued customer.
That said, James Ransom is the one exception in this otherwise frustrating experience. When the issue finally landed on his desk, he addressed it with the speed and professionalism that should be the standard for the entire company. His timely support stands in stark contrast to the subpar service I received from others.
While I highly recommend the Vonage system itself, I cannot, in good conscience, recommend their customer service. The product is excellent, but the support leaves much to be desired. If you do find yourself needing help, I hope you get someone like James—because otherwise, you might be left waiting, like I was, with serious business implications.
From start to end
From start to end, the Business Consultant (Kartik) was able to answer every question and knows the technology and services in great detail. Excellent service and the level of attention to detail was unbeleivable.
Excellent up to the point quick
Excellent up to the point quick
Answered all my questions and at the…
Answered all my questions and at the end gave me several seemingly substantial discounts. Haven’t used the service yet but setting up this far has been smooth.
I recently had the pleasure of dealing…
I recently had the pleasure of dealing with Vonage for Business, and my experience was fantastic, thanks to the amazing customer service from Haris Ahmed Qureshi. From the get-go, Haris provided detailed information about the product and made sure I understood everything. When I had doubts about joining Vonage, his support was invaluable. Haris was always ready to help with a positive attitude and extensive knowledge, which made a huge difference.
Vonage offers some of the best solutions and services I've come across. Their features are robust and really cater to business needs, making communication seamless and efficient. I'm very happy with my decision, mainly because of the exceptional support from Haris. His commitment to great customer service made the transition to Vonage smooth and stress-free.
If you’re looking for a reliable telecommunications partner, I highly recommend Vonage for Business. Their top-notch customer support, innovative solutions, and quality services make them a standout choice. And a big shoutout to Haris Ahmed Qureshi for making my experience so positive!
I had an excellent experience with…
I had an excellent experience with Vonage's customer service, especially with the assistance provided by Kartik Porte. Kartik was very knowledgeable and helpful in addressing all my questions and concerns. He provided detailed information about the services and features, including the premium plan, Business Inbox, and the compatibility of our existing phone. Kartik also offered a generous discount and ensured that the setup process would be smooth and efficient. Overall, I am very satisfied with the support I received and look forward to using Vonage's services.
Helping Small Businesses Start Up for a Good Cause
My Rep: Haroun Songoro - was absolutely the best. I first came to the website Vonage because I used their service as a consumer many years ago.. But. Now, I'm starting a small business to help bridge the gap between our older generation and technology. A lot of our older folks are missing out on reaching family members and staying in touch with friends. Because they are not comfortable with using the new technology. So I'm helping them out.. They nurtured us as kids and now it's our time to give back to them. Mr. Haroun was so helpful with the questions that I had about getting a company phone system setup. I will be recommending Vonage and Mr. Haron when I come across someone who needs phone service in their home or office. Thank you. Vonage & Mr. Haroun, for your services.
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I had an outstanding experience with Vonage, thanks to Kartik's exceptional service! On my first call, Kartik resolved my issue promptly and explained everything with great patience. His professionalism and dedication truly impressed me. It's rare to find such knowledgeable and courteous support. I couldn't be happier with the service I received. Thank you, Kartik, and thank you, Vonage!
Chris is a great rep for Vonage
Chris was very pleasant, he was very informative and genuinely concerned with getting me the plan that best fit my business needs. He made the process as painless as i think possible. Chris was just a great customer service rep, and good customer care/service is so valuable but extremely rare these days.
Top notched sales professional
Top notched sales professional
Haris Ahmed Qureshi made things super…
Haris Ahmed Qureshi made things super easy and helped me through the process. Being a new business owner has been very stressful with figuring out everything is needed to start and it was a great experience and my account executive helped alleviate any of that stress with setting up a phone number for my business.
useful softphone system for my business
useful softphone system for my business
Gilbert is the best rep i ever dealt…
Gilbert is the best rep i ever dealt with. Polite,professional and good sense of humor.
Edwin Lee
The process was simple and they immediately connected me to an account manager, Gilbert H who was super helpful in setting up services with my business. I am excited to get things started with Vonage!
Emiliano and Gilbert are a dynamic duo
Emiliano and Gilbert are a dynamic duo! They were very warm professional and courteous! Gilbert was generous in addition to the other accolades I have given them. The world be a better place if we could duplicate their customer service skills. Thank you so much. It was a smooth and easy transition to Vonage.
My account executive
My account executive, Gilbert H., made the difference for me. I am in process of starting a new business, and with all that I need to think about and put in place, Gilbert made the Vonage phone solution an easy choice. He thoroughly explained everything, was patient and made me laugh which is not easy to do in the middle of a work day! I never felt pressured nor did Gilbert ever seem anything other than friendly, informative, and all around pleasant.
Infinity Air of New England
2 years ago
Gilbert Hebbert is the best sales…
Gilbert Hebbert is the best sales representative ever, very patient and very pleasant! Five star to him and to Vonage Business!
Personal Care EMS
Gilbert H provided excellent customer service. He listened to my needs and got me a great deal that will provide services needed for my business! Thanks so much for making this a smooth easy process