Find the Right Tools to Grow Your Business

We find Gusto easy to navigate with a user-friendly UI. Its intuitive design simplifies payroll and HR tasks, and support agents are consistently helpful, knowledgeable, and professional, resolving issues promptly and clearly.

I use Gusto on the employee side and find it easy to use. I appreciate the paycheck split feature and the income pie chart, which clearly shows percentage breakdowns of pay and deductions. Overall a practical payroll tool.

Having worked with numerous payroll and HR systems, Gusto stands out as the best. The platform is intuitive and easy to navigate, and the customer service is truly exceptional, responsive, knowledgeable, and consistently helpful.

I have recommended you to other small business owners we know. The staff are always so helpful when I call with a question and go above and beyond to help me resolve my issues. I never thought I could do payroll for our small business myself.. but Gusto has made it so simple!

Fantastic company to work with!

Very simple and easy to use. Keeps payroll at a reasonable price, and I was able to eliminate paying an accountant.

Aymen is an outstanding customer service agent at Gusto super knowledgeable, patient, and genuinely helpful and she resolved my concern on getting logged in quickly with clear explanations and a friendly attitude that made the whole interaction feel easy and stress-free! 5/5 stars, highly recommend

I appreciate how simple this company is and how it makes it easy for a business owners no matter who you are to be able to do business correctly I use this company and it has helped me to stay compliant and to learn how to do business intentionally.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

Issues handled quickly.

Excellent Customer Service

So far the HR team has been very diligent about reaching out to me. I have had several team members reaching out, introducing themselves as well as setting up training sessions and inquiring about any concerns. So far so good.

Great service. And help my Business.

Prompt and courteous service.

Ease of use and support.

AMAZING SERVICE

Your staff is always very professional and helpful.

I like that I have a payroll specialist to speak to

For a small business Paychex does it all and very efficiently at an affordable cost.

Paychex does a great job!

Super easy to navigate and, I love that Paychex offers a multitude of insurance options!

Paychex has been simple to use and efficient with running my payroll.

My company for a very long time has worked with Paychex. I rarely write reviews but I did the other day because Paychex had changed recently from being great to work with to becoming challenging due to long hold times, constant change in staff, etc so it was hard to get problems resolved. Today I reached someone at Paychex that took charge of the problem, fixed it and really showed the excellent service and appreciation of our business that we were used to prior. It restored my faith in Paychex. And later today a person I also had left a message for at Paychex prior followed up and made sure everything was in good order with the problem getting resolved. It had. After those experiences and having the problem rectified with assurances that the problem will not happen again, I do feel confident staying with Paychex and I am relieved the professionalism we used to experience with Paychex is back in full.

So far so good. One thing I’m sure of that ADP is terrible. Who knows maybe my expectations are just very low but I think Paychex so far has been a needed change.

I spoke to Jasmine Stout on Customer Service Chat and boy did she help me. She was professional, dealt with all my questions, and just did such an amazing job. She taught me a lot about the system and how to work it. She is such a life saver. I feel like I just graduated Paychex school!

Paychex is the best company out there for this sort of thing. Their pricing is reasonable and they know what they are doing. There are times when they are not as responsive as I would like

I have used paychex for 24 yrs and have never had an issue. I use their most basic payroll system, so I can’t speak fir anything beyond that, but for my purposes they have been flawless. I am a little surprised at the negative reviews

I worked at Paychex full-time (Less than a year) Pros flexibility to work on projects, tool wise and time wise. no micro management. great products to clients. Cons politics even in a small team of 5, for promotion or everything else. narrow path to growth if you want to stay long. Advice to Management n/a. they are well established, won't listen, won't change.

Response from support!

Adp is great and they’re are always advancing their technology. I feel like every month there’s a new added feature!

Yall can make it better if you please post w2s as soon as possible would be amazing! just like paychecks and financial aid refunds, this money is heavily depended on. I love the app it’s easy to use and very convenient. Keep up the amazing work! Thanks for everything you do!!

Jackson Miller with ADP in Louisville, KY gave me an incredible experience. He went way above and beyond. I am not one to post reviews, but his effort and knowledge compelled me to do so. Wish I had more stars to give him.

The UK Dallas Team consistently communicates effectively and provides excellent support. Martyn is an outstanding service manager—always accessible and responsive when I need to escalate an issue (which, to be fair, is quite rare). The entire service team is exceptional, with Jen standing out as a true star and an invaluable member of the team.

I have worked with ADP as our Payroll Provider for the last 12 years. Can't fault the service I receive. We have been through lots of big changes within our organisation over the years and I have always felt very supported. I used ADP Freedom for many years and have now switched to iHCM - NextGen More user friendly that Freedom. Thanks for all your support ADP, hopefully for many years to come

I have been working with ADP for a few years now, specifically the Dallas Team which operates in the UK payroll division under the guidance of Martyn Brown. The team have always been professional and resolve any issues quickly and I felt like I was their only client even though I know I was one of many! The software is easy to navigate, it is sometimes a little slow at loading. It has been a pleasure working with the Team! Thanks for everything!

10000 times better than anything else available. It isn't perfect but at least i get to work with real living local human beings and American support agents not located in India speaking Hindi in the background and being able to help as well as a block of wood. Compalin all you wish , go try quickbooks or paycom and see how life goes for ya.

We are using iHCM and can highly recommend. Great payroll support (Karishma)! I'm really happy with how quickly they respond to service tickets and the excellent communication throughout.

I’ve been using ADP for around ten years (previously freedom, now iHCM), the team are so helpful and personable and they are always quick to respond to queries and willing to help. iHCM has some great features and I am really enjoying using it. Great reporting and quick turnaround on bespoke reports as well.

We have been a customer of ADP now for 18 months. The support we receive from Yousif, as our dedicated contact through our managed service, is outstanding. Yousif has gone above and beyond and truly taken the time to understand our business, our ways of processing payroll and our requirements. Yousif is extremely knowledgeable, personable and helpful; providing us with practical, timely and effective advice (including improvement suggestions), guidance, training and support - we could not recommend him highly enough! The IHCM system is intuitive, easy to use and provides us with great visibility and functionality to process our payroll safely. As a reflection of our experience of ADP, we have recommended ADP as a solution to partner organisations and we are confident the service provided by the ADP team will meet their needs.

We moved our Payroll to ADP several years ago, and it has made life so much easier. Our Payroll process has become more efficient, and less stressful. On the rare occasion we have an issue (which is more often than not due to user error on our side) it is always dealt with promptly and properly. I have often contacted Julie or Andrea for advice, and I find them both to be extremely helpful, professional and a pleasure to deal with. We are now looking to expand our use of ADP from Payroll only to Payroll and HR.

ADP have been fantastic for our business. Employees love the mobile app and the ease of use. Karen Jackson-Hill (of ADP) goes above and beyond for our business.

Nikki Murphy - Top employee with ADP. Nikki has supported us since we transitioned to ADP 2 plus years ago. Nikki is professinal, knowledgeable and above all else extremely helpful. It has been an absolute pleasure working with Nikki and ADP Ireland.

Always available to help with any queries; Jackie is super-helpful and processing is made easy each month. Stress-free experience

We have had a positive experience with ADP since day 1 and have always been able to quickly resolve any last minute issues we may have regarding our payroll. Saqib Hussain has consistently been super helpful, responsive, and polite, always going the extra mile to assist us. His keen attention to detail and proactive approach ensure that our payroll is processed smoothly and on time, eliminating unnecessary stress or last-minute issues. What truly stands out is that he never keeps us waiting or panicking which we have unfortunately experienced in the past with other payroll providers. Having such a reliable and efficient payroll contact makes a huge difference, and we truly appreciate his dedication and professionalism. A big thank you to Saqib and the Miami Payroll Team for their continued support.

My experience with ADP is great for many reasons. It is a very good feeling that the payrolls for which I’m responsible are processed always accurately and reports are provided on time. It is great because Payroll Specialist, Samantha Carroll, who is the first contact for my payrolls, is very knowledgeable, always helpful, patient and accurate. When I need help, it is always provided to me. When I need to add an emergency late change to payroll I know that she will try to help and accommodate it. Sometimes I need instant assistance. I use iHMC chat for this. Everyone with whom I deal is always helpful and resolves my issues promptly. Chat option is very good. I also like the Bridge ADP. I have signed up recently and I believe that it will help me to upgrade my payroll knowledge. Thank you very much Samantha and all the payroll team for your great work!

effective and helpful

We transitioned to ADP last year and my experience has been great. Kat and the team have answered questions quickly and knowledgeably while providing consistent reminders for deadlines and important points to include for all things HCM. Thank you for all of your help.

My experience with ADP is always a positive one. And that is all because of the assistance and the help of Emily Winstanley. She is making the process so easy to understand and always so kind in taking her time to help me through all the processes. I really appreciate her hard work and availability and I could not thank her enough for all she does. Thank you!

Emily Winstanley is our payroll specialist, and since collaborating with ADP, operations have run seamlessly. Emily exemplifies utmost professionalism while also being exceptionally kind and friendly. During urgent situations requiring immediate action, Emily has demonstrated a profound understanding of our business needs and provided invaluable support. Thank you, Emily, for your unwavering dedication and assistance.

OnPay made the entire onboarding process feel effortless. From the start, their communication was clear, consistent, and genuinely helpful. Their team walked me through each setup detail live, making sure everything was configured correctly for my business to start running payroll without any hiccups.

I switched to OnPay for payroll for my small company (70 or so employees) after using ADP, and it’s been a strong move for us. ADP definitely has more features, but OnPay is much simpler, easier to use, and significantly more affordable. The all-in-one pricing model is a big plus—no hidden fees or surprises. I also prefer being able to print checks in-house rather than relying on a courier. There was a bit of a learning curve with setting up the import template for hours and pay, but once that was dialed in, running payroll became very straightforward and efficient. The software can feel a little too basic at times—for example, it doesn’t currently support tracking gender/sex for employees, which I need for certain reporting—but for me, the tradeoff is worth it. The simplicity and cost savings outweigh the missing features. Overall, I’ve had a great experience and am in the process of moving my other small businesses over to OnPay as well.

Onboarding was simple. I received a call from a agent who was pleasant and helpful answering my questions. This was my first time running payroll and it was easy. The website is clean and easy to navigate. I would recommend onpay to business owners.

Our CPA recommended OnPay for our small business. With all of the help articles and the dedicated onboarding specialist, the set up process was a breeze. The interface is easy to use and running payroll takes only a few clicks. The value is unbeatable. Very satisfied!

Our office manager of over 20 years left in a huff, and without a proper handoff. 2 weeks ago the support team helped me run a payroll, but things were a mess, and it literally took hours. Today I opened the app to do the next payroll run, and didn't get very far before I had to call customer support. Alicia was alone in the office, and I swear she has wings and a halo! She was patient, nurturing, and talked me through the transfer of responsibility from the prior OM to my husband and me (we are literally a mom and pop organization. She is SO good at her job! When I recommend OnPay I will always cite your terrific support...

The service is superb when you seldom need it. My employees love that they can log in on their own and that they get e-mailed an advise of deposit

I switched from GUSTO to OnPay and am really happy with the interface and with the help desk

The customer service has been excellent. Communication has been very prompt and clear, and the team was proactive in helping us get our first payroll processed successfully. This was my first time running payroll, and I really appreciated how approachable and supportive they were throughout the process.

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline.

Onpay has been wonderful. The customer service is amazing.

OnPay has been an excellent payroll service. Their customer service truly stands out. The team is knowledgeable, patient, and consistently provides clear guidance, which has made payroll and tax processes much easier to navigate. Responses are prompt, questions are answered thoroughly, and support is readily available when needed. The range of services offered is comprehensive and reliable, giving me confidence that everything is handled accurately and on time. I highly recommend OnPay to any small business owner looking for dependable payroll support.

Great customer support

OnPay is super easy to use to run bi-weekly payroll and affordable for small business! Setting up everything initially as a new business has some challenges; however, the OnPay staff was right there to help and guide me through the process!

I use OnPay to run payroll for my own company and for my clients’ small businesses (usually 1–2 people). The interface is very user-friendly, the whole process is smooth, and their customer support is prompt and great. I think OnPay is a great, cost-effective option for small businesses.

Very easy to set up a new small business. Great customer service. Good price point.

OnPay is amazing! Customer service is there when I need them and always address my concerns.

Great payroll service - website is very user friendly with some nice features - running payroll is straight forward - everything needed is displayed on one page - the service is reasonably priced. The absolute best part is their onboarding process with a zoom meeting to run the first payroll.

OnPay has made setting up my payroll easy and manageable. I was assigned an account manager, a real person, who met with me to understand my payroll needs and walked me through the set up process from start to finish. Overall, a wonderful experience!

When we found OnPay and started the enrollment process, it was much easier than expected. After one phone call, the transfer process was started, and our target payroll date was set. The integration of our data was quick and easy to complete. Their system is easy to navigate, and taxes were set up to pay automatically; even the various local taxes were set up by OnPay at the correct rates, etc. We have a smaller payroll, but they gave us their best service at a reasonable price. They are a great solution for businesses of all sizes, with affordable pricing, excellent support resources, responsive performance, and user-friendly interface. Thank you OnPay!

Since the beginning, my time with OnPay has been very pleasant. The customer support I received in the beginning for onboarding, learning the system, and first payroll was phenomenal. The ongoing customer support and support availability is great. The portal and system is very easy to use, and the value for the money is great

Quick at answering the question that I had. Very easy to do my payroll for a small business.

Great company been using them for years with both our automotive repair shops

Great follow up.

Great expereince so far.

Good customer service. Payroll is quick and easy.

Ira is so very patient and extremely kind and helpful. I am glad I chose SurePayroll.

I have been thoroughly pleased with working with SurePayroll! As a new business owner, navigating all of the nuances related to being a business owner can be daunting, but SurePayroll made the payroll piece a breeze between their excellent customer service and friendly and helpful staff.

Very easy to navigate through and Raegan was always there when needed.

Karla is a great anytime I need her. If she is on the phone with another customer, she calls back soon. She is patient with my dumb questions. Customer Service and being able to contact someone on the phone is very important to me, so SurePayroll is winning!

Great communication, fair pricing.

Excellent service and very reasonable. Was easy to set up and when ever I had questions I received almost immediate responses by email. This program is so easy to use and very convenient. It also costs me far far less than the accountant I was previously using for my payroll. I looked into several payroll services and choose SurePayroll, and I 'm sooo glad I did. Would highly recommend to anyone.

Great customer service and training!

It's so easy to use and they helped me set everything up to run smoothly. The price is also awesome! :)

The company is so wonderful! So patient and helpful. They really did make the setup process painless! I highly recommend!

Account set-up was a breeze, as was adding employees and setting up the first payroll run.

Great! Easy to navigate and great with communication.

Great customer serrvice if i ever have an issue and easy to navigate website

Raegan is a great help in setting up the system, patient & knowledgeable 🤗

Easy to complete enrollment

SurePayroll has been easy to set up, the software is user friendly and payroll approval process is simple and quick. I find the fees to be much less then other companies which I called. I love it and highly recommend it.

I find what I need. Thank you

There are some struggles sometimes. A lot of areas to fix one thing and remember to change everywhere, BUT their agents are patient and help work through everything. I have chatted online as well as by phone.

I called in to get instructions on how to process a repayment for an employee I had accidentally overpaid and the representative was extremely helpful and even set the repayment plan up for me in Paycor and gave instructions on what to do once all payments have been received.

Paycor is very easy to work through and very self-explanatory.

I love the software and their customer service is great.

They are the best ones that I have used I tested them against other payroll companies and this one is the best. 💯🌎✌️See for yourself and I will guarantee you will be in good hands and safe for you and your family and friends and your company.

We have been happy with our switch to Paycor. There are fast response times from support, which is great. There are a few things that I feel need improvement. The reports are a little clunky, and I sometimes struggle getting the custom reports I want. Another struggle is manual checks and voiding them before payroll is processed. Overall though, the software is significantly better than what we used before.

learning the new template.

Generally speaking, with most of the tickets we put in, Paycor is able to resolve our issues within a day or two.

Paycor is a strong HCM offering many capable tools. Payroll and benefits work well for our company of around 250 employees. Support is okay. Paycor will help you resolve issues, but it often takes multiple tries through support. Right now, we are working through OBBB changes. The biggest downside we have is Paycor has began raising prices. The last two years price has gone up roughly 5% each year with no additional value, and actually service is worse.

The wait times for Premium Support to respond and find a solution/fix are taking longer and longer.

I like the product. It was be nice if some of the streamlining issues were addressed but overall it's a good product. Customer service is lacking. Most of the time I contact customer service for support I am provided with the knowledge base article that I have already followed the steps but I still have outstanding questions or concerns. The back and forth for support is ridiculous. Then when asked to provide a screen shot that I already provided attached to the case is redundant. Customer support feels useless at times as I have to open up a case for a case that was closed before I could confirm the "solution" solved my problem. Every so often I am paired up with a Customer Service agent who is personable and thoroughly enjoys their job. I love working with these few employees as they truly want to help and provide a solution.

Sales people were great and answered all questions; however, implementation was not what I had anticipated or expected. A lot of the functionality was not set up for us, we had to set up ourselves. I would recommend hiring a third party to assist with implementation so you get a working system from go-live. Customer service after go-live is SLOW to respond and generally not super helpful, rather direct you to links on their help page for you to figure things out on your own.

Cases outstanding take too long to get resolved and then the responses don't have the email chain of events to reflect on to make the process easier. When you have multiple cases open this can get confusing. Customer service reps give different information, or needs to create a case because they can't help and you need to keep english reps. only

We are very disappointed with our experience, as what was sold to us does not align with what we have actually received. The level of support currently available is extremely poor. Most chats or support calls result in cases being closed without resolution, leaving issues unresolved and requiring repeated follow-ups. Our team is consistently bounced between departments, with little ownership taken to see issues through to completion. There is no option for live, video-based communication, which would greatly simplify conversations and improve understanding for more complex issues. Additionally, there is no clear or reliable escalation path. We do not have a designated contact to raise ongoing concerns or escalate support issues when they are not being addressed. The overall lack of responsiveness from Paycor is the primary reason for our very poor rating. The only individual who attempts to follow up is the sales representative, and even that engagement feels driven primarily by upsell opportunities rather than genuine concern for resolving existing issues or improving our experience.

Employees are happy with the system, but the system needs work for administrators. PAYCOR should hire more employees for service and developers versus sales. Happy customers will result in more sales. Customer service response is slow and typically results in sending to a developer to fix. Knowledge articles aren't always easy to search to find answers. Report Builder - needs work, and Custom Reporting is going away. Tax returns don't appear to have been filed timely. Paycor has added some additional payroll and time reports which has helped reduce payroll review time.

Better reporting tools. More consistent customer service experience - it's either great or it's not good at all - nothing in between.

Paycor does a legitimate effort to provide upgrades and new features to add value to their platform. The user interface has gotten better over the 4 years I have been using them. The one big red flag is that their customer service is deplorable. You do not have a dedicated rep to contact so if you have a standing problem, you have to start from square one every time with a new rep. Secondly, emailing them simply goes into a black hole. Never to be responded to. I cannot remember the last time my HR team has contacted customer support via email and received a response. Making an appointment is moving a mountain.

I worked with Paycor at my previous employer and LOVED it. Then Covid happened and all hell broke lose and their customer service never recovered. They are still working from home, which is why I think it is SOOO bad. I put in support tickets, and NO ONE ever answers them. If I call, I can sometimes get help, but the knowledge is limited. I usually hear them typing in my question to someone else and waiting for the answer. Why can't I just talk to that person. Anyway - the ease of use is SO much better than ADP, so I think I'll keep them.

Custom Reports Issue After coming from ADP, we were told that we could create reports even custom reports through Paycor but they did not mention to us that there was an additional cost for each report and that it would take 4 to 6 weeks for us to access report. With ADP we were able to connect with a custom report rep and they would instantly work on report and provide it for us right away. I was a little disappointed because we use custom reports quite a bit.