Find the Right Tools to Grow Your Business

They are very quick to respond. I had issues for days on accessing my account. Good thing their Facebook page is very responsive, I was assisted promptly. Big shoutout to Samantha! Thank you 🫶 Though on the other note, I think it will be better if they offer live support on their website before logging in just in case for issues like this. Still a 10/10 experience thanks to Sam who assisted me.

There seems to be a lot of negative reviews on here regarding Gusto for payroll services. My experience, on the other hand, has been excellent. Payroll takes exactly 20 seconds for me to run each pay period. I have not had any issues with reporting and the integration with Quickbooks Online makes tax time a breeze. The cherry on top is their generous referral program. Thanks, Gusto!

I use Gusto to run payroll and deal with quarterly reports to my state. My business is just me, but I'm an S Corp, so Gusto takes care of the paperwork side of things so that I do not have to. I like that I can set it up and then not have to think about it. Customer support has always been responsive and helpful also.

Andres was great for the hike in El Salto

Gusto has been so user friendly from the beginning. The app is always up to date and easy to use. I appreciate money advance from Clair and would be happy to recommend Gusto to any employer looking for a trusted payroll company.

Pros: ✔ User-Friendly Interface: Intuitive design with well-organized menus and submenus ✔ All-in-One Dashboard: Convenient access to all payroll and time-off information in a single platform ✔ Streamlined Navigation: Logical workflow makes common tasks quick and simple ✔ Positive User Experience: Overall customer-friendly design and functionality Areas for Improvement: ⏱ Time-Off Requests: Could benefit from more flexibility in specifying exact time ranges when requesting leave Overall Impression: Gusto provides an excellent balance of simplicity and functionality for payroll management. The system's intuitive design and consolidated information make it a pleasure to use for daily operations. With minor enhancements to the time-off request process, it would be nearly perfect for small to medium-sized businesses. Recommendation: Highly recommended for companies prioritizing ease of use and clean design in their payroll solutions.

Gusto is an easy way to access my paystub and employee information. It was also extremely easy to change the amount I wanted withheld for taxes. In the past (at other companies) it was not an easy thing to do. With Gusto, I was able to make my changes with just a few clicks. Nice job, Gusto!

The ability to find answers so easily, like how to record historical payments to contractors when you've had to give them a cash advance.

The initial onboarding was very intuitive. It was like having a coach sitting right there with me. The deadline and scheduling of tasks that auto setup with alerts was a game changer for me! (ADHD appreciates this). And any time i need to speak with a rep, they are always courteous and patient. I have recommended this platform to colleagues and they have made the switch too! Keep up the amazing work, and you will have a lifelong user!

Love the early pay option, very easy to use, tracks my spending.

I am using Gusto for only 1 employee (myself) for a month, the UX is simple and great. Set-up was very easy and pricing is reasonable compared to others for 1 payroll only. I do not do state taxes, just federal withholdings and TX unemployment tax, as well as Solo 401k deductions. I didn't have a lot of interactions with support, but I was able to chat with a few minutes wait. The person was not very knowledgeable, kept sending me link to help files. If things turn south, I will make sure to update my review.

Companies. Very. Good. Doing. Good. Job. With. Patient. And. And. Worker. Who. Work. This. Office. And. Take. People. At the. Job. Thanks. This. Office. Doing. Hard. Job Rinna. Maiere.

Easy reliable convenient

Easy and user-friendly. Great customer support.

I started using Gusto in 2023. It has been a smooth ride using their platform. I appreciate everything they do to keep me in payroll compliance and remind me if I need to do something to stay compliant with Federal regulations.

I love Gusto! Such an intuitive platform, excellent customer service, all at a great price. I never thought I would look forward to running payroll!

At Social House Entertainment, our schedules are packed with events and constant travel, so staying organized and on top of payroll could easily become overwhelming. Thankfully, the **Gusto app** makes managing paychecks simple and stress-free. One of the biggest benefits is how easy it is to keep tabs on upcoming checks. The app provides a clear breakdown of what’s coming in and—just as importantly—how much is going to Uncle Sam in taxes. This transparency is a game-changer, especially during those months with *three pay periods*, helping me stay ahead of budgeting and expenses. Whether I’m on the road or in the office, having all my payroll information accessible in one place is a huge time-saver. For anyone juggling a busy schedule, I can’t recommend Gusto enough!

Ease of use and the functionality is perfect.

I have had a fabulous experience with them so far as my employment paycheck app

Clean, clear, easy to use; makes this usually-complicated part of life pretty simple.

So far so good. One thing I’m sure of that ADP is terrible. Who knows maybe my expectations are just very low but I think Paychex so far has been a needed change.

I spoke to Jasmine Stout on Customer Service Chat and boy did she help me. She was professional, dealt with all my questions, and just did such an amazing job. She taught me a lot about the system and how to work it. She is such a life saver. I feel like I just graduated Paychex school!

I worked at Paychex full-time (Less than a year) Pros flexibility to work on projects, tool wise and time wise. no micro management. great products to clients. Cons politics even in a small team of 5, for promotion or everything else. narrow path to growth if you want to stay long. Advice to Management n/a. they are well established, won't listen, won't change.

Began using this week about 3 weeks ago. The company I recently get hired for uses Paychex as their 3rd party one-stop-shop. Time cards / payrolls / sick / vacation hours / tax tops / and even External tools like FinFit. As my experience has neither been horrible or great I’m neutral at this point because this app was only pushed upon me by my employers to get all Employees on one platform. Hopefully this app gets some kind of universal integration with a majority of the banks. Such as Zelle to better see where it can serve a purpose in banking / finance

I have been happy with my experience with paychex for several years. The turnover in payroll experts is something to be desired but we always seem to get over the bumps. However the insurance company they use is beyond intolerable. Imposable to deal with or contact. My license is noe on hold because I cannot get a WC certificate made out correctly. This is putting a unbearable financial strain on my business. And paychex is unwilling or unable to help me in this issue

They clearly need to hire some UI designers. Entering receipts is painful on the desktop and not possible (as far as I can tell) on mobile. There is no decent way to create expenses once you have finally got a receipt in. I have not found one bit of functionality where it is obvious what to do next. Entering about 20 receipts from a 3 day trip took 2 hours. I've used well-designed sites where a similar task took 15 minutes. If they even have a QA (Quality Assurance) staff they are not skilled and certainly not empowered to say when things are unacceptable.

While I was with them, they made several mistakes and were extremely slow in response. They missed filing for our L&I return for Q2 and Q3 2024 and then denied any responsibility. Their typical answer as" The typical response time is 30-45 business days, as notices are processed in the order they’re received." To be fair, they eventually responded faster than the 30-45 day indicated--after I posted a one-star review here and shared it with them. They had failed to file several time while I was with them, it caused us lots of stress. So, we transferred to a different payroll processor.

Never use this service, for whatever reason. My decision to fall, cost me a lot of money. A provided expert advice, research, and security c my title name measures to help navigate the world of digital assets.

I had a frustrating experience with Paychex due to poor customer service and unresponsive support. I decided to switch to a privately held payroll/HR company, and the difference has been remarkable. Their customer service is top-notch, treating every business with equal care, whether it's 5 or 50 employees. If you're looking for a better alternative, feel free to reach out to my rep at anthonyatnrutledge.com. He´s being great.

We use Paychex Flex for our payroll processing. I have had to request new reps several times as they are not responsive or know what they are doing when I ask questions. We pick up our payroll from a different location so it is important it processes timely. Our payroll not processing timely is a constant issue due to representatives are not available and/or do not put "Out of Office" responses when not in the office. Even when I have responded to someone it does not process. I usually have to call which defeats the purpose of Paychex Flex. I also requested our W-2's to be sent directly to us. I even confirmed this and they were still mailed to our employees. Since COVID-19 Paychex is not the same to the point we are considering moving payroll companies. Everyone has the excuse of not enough employees. We are short employees also but we still have customer needs to meet regardless. We have been with Paychex for over 10 years and it is not easy to move to another company but payroll is one of our priorities as a company as well.

My small business has used Paychex for several years. This year we have been extremely dissatisfied and will be changing payroll companies. The company has not been following through with issues raised, are inconsistent with financial guidance, and are very inaccessible when trying to reach a customer service representative. I have spent over 30 minutes on hold and have left messages as well as emails that haven’t been answered appropriately.

In our company’s case, I really can’t complain about payroll processing mistakes. There have been very few, and those minor, which is I why I couldn’t give you just one star in good conscience. Our entire negative experience has been apparently related to staffing issues. You apparently don’t have sufficient staff. Our company has had Paychex ever since I came aboard 22 years ago. For much of that time we had just one Payroll Specialist who was a pleasure to deal with, very dependable calling at or close to our set time. However, once covid started matters went noticeably downhill. We have had about 10 different specialists since then and about 2/3 of the times no one called us at all for our biweekly payroll, and when one calls the specialist, it is almost invariably voice mail that one receives. When I call you, the wait times are long, sometimes over a ½ hour of hold music. It just seems that you need to figure out how to obtain and retain more staff. Thank you for listening and hopefully considering.

Response time inadequate! Stay clear from their benefits and Cobra package. Have sent 4 emails requesting a response. It has now been 5 business days. 1st email was sent on Aug 30th. Still no response. They are not a good source for smaller businesses. Very disappointed in Paychex. They use to be a good company.

This might be a good company for a large corporation or highly knowledgeable, experienced clients but if you are just starting out, this is not the company to deal with. The process for signing up is disorganized and scattered. A simple checklist with what is required would be greatl Looking for a new company that understands new small businesses and will help walk us through all of this.

Total DISAPPOINTMENT AND STRESS!!! I liked their platform the best after vetting services when looking to establish the new payroll provider, but phew OMG what a disaster. Al was a great sales representative, professional, and patient. Unfortunately, that's where the thoughts of right decision made ended. Literally, do your business and clients a favor and recommend paying the extra for ADP or use the comparable service in Quickbooks, Intuit etc... Their communications and consumer handling are absolutely positively terrible. I thought this was going to be a great start for a new small business being established, but clearly I was deceived. Thanks Al for handling the setup and John for at least taking my call today and not giving me the run around on why I continue to receive invoice emails when the organization terminated my account. Your demeanor and professionalism at least allowed me to walk away from this experience calmly and with some hope for other departments within your organization outside of sales. 1 Star for AL and 1 Star for John from the payroll specialist department

I began with Paychex last month. The sales representative emphasized that, unlike other Payroll companies, I could easily reach my payroll specialist if there were questions or problems, or that someone else would be available if she couldn't be reached. I received a form letter from my Paychex Specialist about 2 missing tax id #s. (One actually had been provided with the initial paperwork.) The other I hadn't ever previously needed before when filing. The letter stated: "Please send me documentation of your ID as soon as possible, but no later than 03/04/2022. If we do not receive the information by the due date, an automatic monthly fee of $25.00 per missing ID will be applied to your account. Our main goal is to obtain the missing tax agency IDs to process your tax payments and returns correctly and avoid charging you the fee. This charge is strictly to handle the additional requirements of processing returns without agency IDs." The State informed me it could take 2-3 weeks to process the application for the new id #. When I tried to call my Payroll Specialist, it was forwarded to a someone else who didn't return my call. Finally, toward the end of the day, I reached a different extension and was put on hold for 35 minutes. The person I spoke with also didn't understand why I would be charged $50 on March 4. She assured me that the new tax id number wouldn't have to be provided until the end of March for the quarterly filing. That same day I received an email saying my case had been reassigned to a different payroll specialist. The experience was very frustrating and not at all in line with what I had been told I could expect if there were customer service issues.

I am an employee of a company that uses PayChex so I am writing from that perspective, not how much money PayChex saves the company. I have had several issues and there is not a published phone support number so one is forced to use either chat or email. For chat, the individuals just use canned responses based on a keyword in your question. They have no other knowledge, cannot or will not forward you to the next level and will not provide a phone number or other way of getting answers. As for email, that is ignored entirely. I had questions about the fields in enrolling in their 401K but they could only tell me general answers about a 401K which I did not need. I had an issue where the wrong state taxes were deducted and their response was there was nothing they could do. So, they may be cheap and fine if there are no problems but it is a shoddy organization if there is a problem to be resolved. Even my company's intervention could not get someone to address the issues. If your only concern is a cheap solution, PayChex may be for you. If you care about your employees, hire a local high school student who could do a better job.

We've been a paychex customer for about 20 YEARS. Every single week when I call in payroll the wait time before anyone answers is 20 minutes or more. Almost every month the account gets put on an "accounts receivable hold" and I have to talk to someone in that department and find our cashed check receipt and give them the number and amount, then get put back on an extended hold to faintly be able to give someone our employees hours.

Update 2/16/21 Please read below but here's the update. I did contact the president of Paychex through an email asking "how are we doing?". I got immediately called and worked with a regional manager who reviewed the account. After explaining my situation I was made aware that my payroll specialist was running my payroll within 24 hours of my requested pay date. This generated a lot of extra fees. Some of them were refunded. I would say that if you have a small payroll of one or two people take the time to call Paychex sales and they'll give you a better rate. I did all of that and still my payroll specialist screwed up. The reason I have liked the service is the quarterly reporting, W2's and the on-line portal. Right now my account is on hold which would normally generate a monthly fee which Paychex waived for 6 months. Original Post In 2020 I ran 14 payroll checks with Paychex. The cost? At stunning $91.50 per check. The cost includes a year end final tax report/W2's. I got in touch with Paychex I was given a $300. refund. I've been with Paychex 20 years with a number of businesses and employees. The company has changed. . I LOVED Paychex. Easy, easy, easy. Now I'll probably use Quickbooks. Update: Paychex has put my account on hold with no charge for 6 months since I'm not running payrolls during Covid.

Edit/ reply to Paychex: since I can’t reply directly to Paychex I want to say that we have spoken with all possible leadership and that has gotten us nowhere. I also want to add that their automated response to all negative reviews does not help. We’ve been with Paychex (originally Oasis) for nearly 30 years, and it has been a slow, frustrating decline ever since Paychex took over. What used to be a supportive, reliable relationship has turned into an absolute nightmare. Customer service is almost nonexistent — it takes multiple calls and emails just to get basic questions answered, if at all. There’s no consistency, no follow-through, and zero sense of urgency. We’ve been passed around from rep to rep without ever getting real help. Worse, their pricing has become outrageous. Fees have ballooned, and there’s no transparency in how they calculate what we owe. We strongly suspect we’ve been overcharged for state unemployment taxes and other employer costs, but getting a straight answer is nearly impossible. We are a small, family-run business — the exact kind of client Paychex claims to support. But instead of helping us, they’ve taken advantage of our loyalty and made it clear that once you’re in, they stop trying. We will be leaving Paychex as soon as our contract ends and will never return. We’re actively warning other local businesses to avoid them as well. There is absolutely no benefit to working with a giant payroll provider that treats small businesses like we’re disposable.

The UK Dallas Team consistently communicates effectively and provides excellent support. Martyn is an outstanding service manager—always accessible and responsive when I need to escalate an issue (which, to be fair, is quite rare). The entire service team is exceptional, with Jen standing out as a true star and an invaluable member of the team.

I've worked with ADP for around 2 years and have found the system easy to use, and straightforward. Each team I have worked with has also been very helpful when I need any guidance during payruns.

I have worked with ADP as our Payroll Provider for the last 12 years. Can't fault the service I receive. We have been through lots of big changes within our organisation over the years and I have always felt very supported. I used ADP Freedom for many years and have now switched to iHCM - NextGen More user friendly that Freedom. Thanks for all your support ADP, hopefully for many years to come

I have been working with ADP for a few years now, specifically the Dallas Team which operates in the UK payroll division under the guidance of Martyn Brown. The team have always been professional and resolve any issues quickly and I felt like I was their only client even though I know I was one of many! The software is easy to navigate, it is sometimes a little slow at loading. It has been a pleasure working with the Team! Thanks for everything!

10000 times better than anything else available. It isn't perfect but at least i get to work with real living local human beings and American support agents not located in India speaking Hindi in the background and being able to help as well as a block of wood. Compalin all you wish , go try quickbooks or paycom and see how life goes for ya.

I have worked with ADP for roughly five years with different teams within that time. The system is mostly user friendly and any issues that do arise we work as a team to correct. I would recommend ADP as a payroll provider.

We are using iHCM and can highly recommend. Great payroll support (Karishma)! I'm really happy with how quickly they respond to service tickets and the excellent communication throughout.

I’ve been using ADP for around ten years (previously freedom, now iHCM), the team are so helpful and personable and they are always quick to respond to queries and willing to help. iHCM has some great features and I am really enjoying using it. Great reporting and quick turnaround on bespoke reports as well.

We have been a customer of ADP now for 18 months. The support we receive from Yousif, as our dedicated contact through our managed service, is outstanding. Yousif has gone above and beyond and truly taken the time to understand our business, our ways of processing payroll and our requirements. Yousif is extremely knowledgeable, personable and helpful; providing us with practical, timely and effective advice (including improvement suggestions), guidance, training and support - we could not recommend him highly enough! The IHCM system is intuitive, easy to use and provides us with great visibility and functionality to process our payroll safely. As a reflection of our experience of ADP, we have recommended ADP as a solution to partner organisations and we are confident the service provided by the ADP team will meet their needs.

We moved our Payroll to ADP several years ago, and it has made life so much easier. Our Payroll process has become more efficient, and less stressful. On the rare occasion we have an issue (which is more often than not due to user error on our side) it is always dealt with promptly and properly. I have often contacted Julie or Andrea for advice, and I find them both to be extremely helpful, professional and a pleasure to deal with. We are now looking to expand our use of ADP from Payroll only to Payroll and HR.

ADP have been fantastic for our business. Employees love the mobile app and the ease of use. Karen Jackson-Hill (of ADP) goes above and beyond for our business.

Nikki Murphy - Top employee with ADP. Nikki has supported us since we transitioned to ADP 2 plus years ago. Nikki is professinal, knowledgeable and above all else extremely helpful. It has been an absolute pleasure working with Nikki and ADP Ireland.

Always available to help with any queries; Jackie is super-helpful and processing is made easy each month. Stress-free experience

We have had a positive experience with ADP since day 1 and have always been able to quickly resolve any last minute issues we may have regarding our payroll. Saqib Hussain has consistently been super helpful, responsive, and polite, always going the extra mile to assist us. His keen attention to detail and proactive approach ensure that our payroll is processed smoothly and on time, eliminating unnecessary stress or last-minute issues. What truly stands out is that he never keeps us waiting or panicking which we have unfortunately experienced in the past with other payroll providers. Having such a reliable and efficient payroll contact makes a huge difference, and we truly appreciate his dedication and professionalism. A big thank you to Saqib and the Miami Payroll Team for their continued support.

My experience with ADP is great for many reasons. It is a very good feeling that the payrolls for which I’m responsible are processed always accurately and reports are provided on time. It is great because Payroll Specialist, Samantha Carroll, who is the first contact for my payrolls, is very knowledgeable, always helpful, patient and accurate. When I need help, it is always provided to me. When I need to add an emergency late change to payroll I know that she will try to help and accommodate it. Sometimes I need instant assistance. I use iHMC chat for this. Everyone with whom I deal is always helpful and resolves my issues promptly. Chat option is very good. I also like the Bridge ADP. I have signed up recently and I believe that it will help me to upgrade my payroll knowledge. Thank you very much Samantha and all the payroll team for your great work!

effective and helpful

We transitioned to ADP last year and my experience has been great. Kat and the team have answered questions quickly and knowledgeably while providing consistent reminders for deadlines and important points to include for all things HCM. Thank you for all of your help.

My experience with ADP is always a positive one. And that is all because of the assistance and the help of Emily Winstanley. She is making the process so easy to understand and always so kind in taking her time to help me through all the processes. I really appreciate her hard work and availability and I could not thank her enough for all she does. Thank you!

Emily Winstanley is our payroll specialist, and since collaborating with ADP, operations have run seamlessly. Emily exemplifies utmost professionalism while also being exceptionally kind and friendly. During urgent situations requiring immediate action, Emily has demonstrated a profound understanding of our business needs and provided invaluable support. Thank you, Emily, for your unwavering dedication and assistance.

We have used ADP for almost 2 years now and have had an excellent experience. Running the payroll is simple and the reporting tools are excellent. We use the managed service where my contact, Emily, is always happy to assist, friendly and super efficient. Takes a lot of pressure off knowing I can contact her to take care of the usual monthly payroll processing tasks, but also to help with some of the more complex payroll challenges that occasionally crop up. I couldn't recommend ADP or the managed service more.

OnPay's new account team who helped me set up payroll were outstanding. Their payroll platform is user-friendly and clean and crisp. Fantastic experience thus far.

Pricing is great and onboarding was super easy. Emily from the onboarding team was amazing.

The team is very responsive when it comes to helping a new customer get onboarded. This was a relief to me and really made getting my payroll setup a lot less stressful.

Onpay has been an asset to my organization with an easy to understand process and excellent support staff to guide you along the way.

The interface is easy to use and I have great control over how my staff get paid, get bonuses, and build PTO. But the best thing about Onpay is their customer service. It is outstanding. And the other great thing is how affordable they are. I was paying a lot more for Paychex and they were making mistakes. Now if mistakes are made, I only have myself to blame.

Onpay is the easiest back of house platform I've used and the customer service is excellent.

As a CPA, I wasn't comfortable paying caregivers for my 90'ish parents "off the books." I needed a payroll company that was easy-to-use, affordable and appropriate for the 1~3 employees/contactors we might have at any one time {i.e., NOT interested in ADP or one of the big companies). 3+ years later, I am enthusiastic user of OnPay because their pricing is reasonable, their interface is generally easy-to-use and actually quite rich if one needs details and multiple options, and oh yeah, their support is excellent. I am moderately comfortable with online / financial software and OnPay is actually intuitive. When I've had a question or problem (several times in the 1st year, less often lately), their support response and effectiveness is EXCELLENT. Yes, I have recommended OnPay to friends.

We have been using Onpay for our business for 4 year on the recommendation of my accountant. Customer service is excellent. They help set up my company and connect to QuickBooks. I just have to click 1 button every week to run my payroll, it cannot get any easier! At the end of the year, you can print the w9 and they take care of all the yearend report requirements. I’m extremely happy that I found Onpay. Anytime I have a question you can reach them quickly without being on hold for ever.

OnPAy has been fantastic in helping me get going with Payroll. Having never done this I was making the typical noob mistakes and just plain needing handholding. OnPay support is easy to reach, quick to respond, get to the root of the support issue and solve it and do it all in a pleasant, friendly and non-condescending manner. I'm so glad I chose this company to be my payroll partner. Hats Off ONPay!!!

OnPay offers everything needed for a business for the fraction of the price... on boarding, back office for HR, payroll (of course). Their system is very simple and easy....not complicated like most. Customer service is very quick to respond (via phone and email) if you have any questions or need help. This company is awesome!!

Jumping into a new company so payroll was a new experience for me. After very little research, I decided to try OnPay as our payroll program. Seven-ish years later, I have no regrets, and frankly, OnPay makes me look really good at payroll time.

OnPay has been handling my payroll for over nine years and they are great!

Excellent service and customer service.

I have been using Quickbooks for the last 14 years, just started Onpay July 16th, so user friendly and love the fact that they take care of quarterly taxes.

I have found OnPay very easy to use and the support has been very patient and helpful.

OnPay is an easy-to-use forum with incredibly helpful and respectful customer service!!

I have used a hand full of payroll services OnPay is a first class operation and I wouldn’t change companies for anything, they walk you Thur each process from start to finish

OnPay is simple to use on a monthly basis for payroll. I can easily update employee details when needed. Best of all, the interface is user-friendly.

I switched from a horrible company to OnPay. OnPay was absolutely amazing! They helped me set everything up and answered any and all questions. I plan on sticking with OnPay for a very long time.

We have been using OnPay for our payroll needs at our church for several years. During this time, there have been several specific things that I have needed assistance with. OnPay has a staff that is knowledgeable, attentive, and available every time I call for help. Not only does their website work exceptionally well with no glitches, but their technical support is knowledgeable and very proficient.

They have been great! Very communicative and easy to work with.

great service. WAY better than Paychex

Alexandria provides quick and amazing customer service. I feel so supported and recommend surepayroll to everyone I know.

After experiencing chaos at Paychex, I was hesitant to associate myself with anyone or any company remotely related to Paychex. The nice lady at SurePayroll in MA convinced me to give it a shot. So far, so good.

The customer rep was extremely helpful and the whole process was user friendly

Great place to get on board with your payroll. Easy onboarding and very helpful walking me through the process. Thank you

I love this Payroll systems easy and friendly to use and the price es great.

Very easy to get started. The tutorial was invaluable, and the contact person was an email or a call away.

Very simply payroll system.

constant communication and superb knowledge base. Everyone in the company has been primarily concerned about ensuring their service meets our needs.

Great company To work with

Cristian is Great

great payroll tool

Setup was quick and mostly painless, there was one issue with the payroll dates being wrong, but we were able to fix it quickly and easily.

hands off, easy, accurate

Nice service always there when I have any questions

So far, so good. Thx for all the help in changing payroll systems!

Sure pay roll makes it so easy to do payroll. Everyone is so helpful and the setup was a breeze thanks to your helpful employees.

The customer service is excellent! The remote employee need setup unemployment insurance account in another state, SurePayroll account executive Stephanie worked/ coached me closely each step to setup properly, super smooth process. Appreciated!

Easy to use, very functional and gets the job done

I love the software and their customer service is great.

They are the best ones that I have used I tested them against other payroll companies and this one is the best. 💯🌎✌️See for yourself and I will guarantee you will be in good hands and safe for you and your family and friends and your company.

Paycor does a legitimate effort to provide upgrades and new features to add value to their platform. The user interface has gotten better over the 4 years I have been using them. The one big red flag is that their customer service is deplorable. You do not have a dedicated rep to contact so if you have a standing problem, you have to start from square one every time with a new rep. Secondly, emailing them simply goes into a black hole. Never to be responded to. I cannot remember the last time my HR team has contacted customer support via email and received a response. Making an appointment is moving a mountain.

I worked with Paycor at my previous employer and LOVED it. Then Covid happened and all hell broke lose and their customer service never recovered. They are still working from home, which is why I think it is SOOO bad. I put in support tickets, and NO ONE ever answers them. If I call, I can sometimes get help, but the knowledge is limited. I usually hear them typing in my question to someone else and waiting for the answer. Why can't I just talk to that person. Anyway - the ease of use is SO much better than ADP, so I think I'll keep them.

I believe we were sold a false bill of goods. I've used ADP and my colleague has used UKG and Paycom. All 3 of these are better choices than Paycor. The reviews out here are about poor customer service and getting the runaround. It's all true. We implemented in February and so many problems and complaints from our Admin and client groups. Slow EDI setup connections, missing data, late tax bills causing fines from the IRS, and no one to talk to or if there is a response, it is different every time. This company needs to get it's $#/+ together rather than gaslighting us because we can't read a knowledge article and fix it ourselves.

Utterly woeful. The support team simply doesn't care and the Head of Customer Experience just lets customer concerns wash over him. They bounce your requests off to their outsourced providers throwing their hands up saying they can't help. I'm not in the habit of writing bad reviews, but this company is truly awful in every regard.

I have been working with Paycor for 4+ years and rate the customer service a -0! They can't answer questions about their own product or why calculations are incorrect (repeatedly). A company should have a direct contact with an agent when issues arise. I have worked with ADP in previous companies and there was always an agent assigned to the company. Getting answers from Paycor is like calling a government office. We'll get someone to call you back, which NEVER happens. So spending additional hours reconnecting and rehashing the issue gets another, someone will email you or call you back. TERRIBLE customer service and watch your bank account closely.

BY FAR THE WORST PAYROLL COMPANY. 12 YEARS WITH CHARLOTTE PAYROLL WAS EXCELLENT SERVICE. AVOID THEM AT ALL COSTS.

Customer service is TERRIBLE. Tax department useless we still have Paycor and opened a tax case. Your are NEVER able to speak with the tax department and are told someone will get back in 8 to 12 weeks. It is insane. The platform works but if you need help call before 2pm and you still may get the run around. Seems most of customer service is looking up the answers and doesn't actually know how to use the system. They close your service tickets without ever responding to them and you have to open again and again.

Employee who uses the phone app to “punch in and out”. Misses 25% of my punches and then supervisor has to enter and confirm. This company is incompetent period. Not sure how they continue to exist.

We have been Paycor clients for many years, and have remained clients while our company reduced it's workforce numbers, our Paycor invoices increased consistently, year after year. Yesterday, I fired them after a decade of business. While I grew increasingly tired of being directed to 'read a help article' when seeking answers about a glitch in their platform (live support representatives provide no help - they simply paste in 'support' articles), the last straw occurred when Paycor failed to pay our Q4 state taxes on time - and resulted in fine and penalty from the state. When I opened a tax case with Paycor, they conveniently ignored it until I demanded a response. They gave me a boilerplate appeal to submit to our state, but I'm sure I will get stuck paying for their complete incompetence - and why this is not an automated payment is impossible to understand. It is simply impossible that this could have been paid late - by them - when it should have been programmed into their system with very basic code to be paid by a specific date. This is a basic contractual obligation they have - but good luck finding this spelled out ANYWHERE in writing on the platform. A class action lawsuit is what it will take to set this company back on its heels. Beware. Be warned. Something is amiss here.

Paycor manages our firm's 401k processing by confirming the requested amount of income from paychecks is contributed to the 401k management company. Paycor failed to make allocated contributions between July 2023 and December 2023 (and most of 2024 but that was rectified by me in the last quarter of the year). After months of going back and forth with them, they only facilitated in making sure our firm's matching for allocations was done for that period of time. My contributions for that period cannot be replaced, meaning all earnings/interest on that money is simply gone. Paycor's mistake lost thousands of dollars from my 401k. They don't care and will do nothing further. They are out nothing and don't seem to care. This is not the way to do business. There is no accountability.

Literally the worst payroll company we have worked with. Unprofessional and unethical. No formal contract but begin fabricating various policies you were never informed of. Platform is outdated and consistently times out. Getting billed for services not received and being hassled by individual in billing as though they are a collection agency. Misrepresentation of services when selling the product to you and once signed on everyone vanishes. Completely unreliable and overpaying staff and then being told it’s due to algorithms that need to be modified on their end. In the meantime, you’re continually getting billed for services through the month. Taxes not properly removed or paid to the proper tax authority leaving you in debt to the tax agency. No direct account executive or anyone that is there to consistently assist with services and support. Disrespectful client service and even told that we could leave the company if we wish and that if they were in our shoes they would select another company to.

Sales made promises regarding our integration that ops never even tried to enable. Repeated emails were ignored. That alone is disqualifying, however these clowns get worse. Much worse. I processed payroll on Friday am for Tuesday's pay date. On Friday 8:30pm, Paycor emailed me to say they had deleted my payroll and I would have to resubmit. Had I missed this message or even been off on Monday, my employees would not have been paid. When I asked what happened, I was told they got busy and payroll is processed "first come, first served." Are you kidding me? I could go on forever warning about Paycor, just suffice to say, DO NOT USE THEM! YOU WILL REGRET IT!

Paycor neglected to process our w-2’s and state end of year filings. We closed two business entities and they didn’t perform their filing duties but still charged us a large closure fee. I have reached out 4 times over the last two months for our documents and they refuse to communicate with me. I received a Docusign asking for my ach info with no estimates of cost 2 weeks ago and have emailed, called, and even tried to LinkedIn the rep that sent the email but no one has tried to respond. I was forced to dig through my records and manually work with and pay my accountant to process these forms because I can’t get them to even confirm they weren’t filed. Although I’ve now been contacted by the state dol and dor as confirmation Paycor dropped the ball. Absolute dereliction of their duties. I had trouble with them all throughout our engagement with them and this is the icing on the cake. I can’t recommend against them enough. Awful and I hope their poor practices take them to bankruptcy or acquisition. I NEVER write negative reviews but I purposely sought out an opportunity to do so in this case. My experience has been THAT BAD!

Disappointing Implementation Experience with Paycor My experience with Paycor has been extremely frustrating and disappointing. From the beginning, the sales team made promises that have not been fulfilled, and I have been significantly overcharged for a system that does not function correctly. The implementation process has been riddled with errors, including incorrect unemployment settings, tax configurations, W-2 processing, insurance codes, and payroll setups. Additionally, the processes for onboarding new hires are flawed, creating ongoing administrative burdens. Despite multiple attempts to address these issues, Paycor has refused to take responsibility or provide adequate resolutions. What makes this situation even more unacceptable is the lack of accountability and customer support. I expected a smooth and professional implementation, but instead, I have been left with a system that fails to meet even the most basic compliance and payroll requirements. I strongly advise any business considering Paycor to proceed with caution. If you require accurate payroll processing and reliable customer support, I would recommend looking elsewhere.

RUN very fast away from this platform! This has been the worst experience of our companies lives and now add on THEFT! Paycor, now being bought out by paychecks, took an ACH withdrawal of over $4000 dollars from our company, after we were done with them and waiting for our W-2s. They claim we did not give 30 days, although we have provided ALL the proof we did, including a meeting we had on zoom where we verbally told them. They waited until the next day to send the paperwork to sign, so we would be caught up. Again, have all the emails to support and still took the money. We have them going through the bank commiting fraud, but that takes weeks. RUN, RUN, RUN! I have never had such an awful experience! It has been one thing after the other, there is no one to talk to in the US and they have held payrolls over holiday weekends so staff don't get paid. Paycor has even taken out double checks out for staff to deleting PTO out of the system and more. Worst system ever! I can't tell you enough to RUN!

onboarding does not communicate with implementation; charging fees for Paycor's mistakes seems to be part of their business model; no account rep is championing your cause.

We engaged Paycor in November 2023, but the experience has been a nightmare. By mid-February, we had already gone through three different project managers, and the system was still not operational. We only went operational July 1st 2024 . As a small business with 40 employees—now reduced to 15 due to our seasonal nature—this ordeal has been incredibly costly for us. We don’t utilize many of the platform’s features, yet it remains time-consuming and cumbersome to use. While customer support is decent, the software itself has significant flaws. On occasion, payroll errors resulted in double checks being issued to employees. Overall, this has been a frustrating and disappointing experience for our business. After months it has not improved and we are locked into a contract

Do not use this payroll system, run now! All we have had is problems!!! They are with holding our W-2s now and employees cannot get into the system. They have withheld entire checks and sent double checks to staff, the information gets lost, PTO gets lost or doubled in the system to name a few things. There is no costumer service, it gets sent over seas and then they hang up on you. It's awful! Run!!!