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I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

Great and prompt customer service. Easy to use employer portal!

Fast and easy!

Very patient and helpful to walk us through steps to accomplish what we had called about.

I am giving 5 stars for Gusto based on: Ease of use, fair price point & stellar customer service when I called in. Thank you for your excellence!

You actually take the money out of my account to pay the taxes with, which is a huge help and relief. Your program is very easy and user friendly to learn.

everything is excellent

Customer Service was awesome in assistance with Benefits issues.

knowledgable

Gusto makes payroll simple! The step-by-step setup is easy to follow, and the customer service is unmatched. I wish I could convince all my clients to make the switch.

Anderson worked very hard to help me achieve answers to my questions and resolve a compliance problem.

System is very easy to use and the customer service represenatives' I have used are always helpful!!!!!

User friendly app that includes integrated 401k and benefits options. Good value and good customer service once you can find how to connect to one. Reports a bit cumbersome but workable.

Gusto is such an amazing software. Gusto came to my rescue as a small business owner, I didn't know what was needed for new employees, payroll as well as the price. Gusto is affordable, they help with new hire reports, payroll, compliance.

I'm a small business owner and I'm good at my trade. I'm not a tax professional. Taxes have been a complete nightmare for me since I started my business. That is, until I found Gusto. I'm still battling with the IRS for my pre-Gusto years, but ever since I've had them taking care of payroll, there have been exactly zero problems. I wish I found them earlier.

Gusto helps us a great deal We have been using Gusto for 5 years and are very happy with the ease of use. We rely on them not only to send paychecks on time, but also to send information to the State Unemployment Agency. We are considering using them to offer healthcare benefits to our employees.

Easy to use and navigate. User friendly to all.

So far so good. One thing I’m sure of that ADP is terrible. Who knows maybe my expectations are just very low but I think Paychex so far has been a needed change.

I spoke to Jasmine Stout on Customer Service Chat and boy did she help me. She was professional, dealt with all my questions, and just did such an amazing job. She taught me a lot about the system and how to work it. She is such a life saver. I feel like I just graduated Paychex school!

I worked at Paychex full-time (Less than a year) Pros flexibility to work on projects, tool wise and time wise. no micro management. great products to clients. Cons politics even in a small team of 5, for promotion or everything else. narrow path to growth if you want to stay long. Advice to Management n/a. they are well established, won't listen, won't change.

Began using this week about 3 weeks ago. The company I recently get hired for uses Paychex as their 3rd party one-stop-shop. Time cards / payrolls / sick / vacation hours / tax tops / and even External tools like FinFit. As my experience has neither been horrible or great I’m neutral at this point because this app was only pushed upon me by my employers to get all Employees on one platform. Hopefully this app gets some kind of universal integration with a majority of the banks. Such as Zelle to better see where it can serve a purpose in banking / finance

I have been happy with my experience with paychex for several years. The turnover in payroll experts is something to be desired but we always seem to get over the bumps. However the insurance company they use is beyond intolerable. Imposable to deal with or contact. My license is noe on hold because I cannot get a WC certificate made out correctly. This is putting a unbearable financial strain on my business. And paychex is unwilling or unable to help me in this issue

They clearly need to hire some UI designers. Entering receipts is painful on the desktop and not possible (as far as I can tell) on mobile. There is no decent way to create expenses once you have finally got a receipt in. I have not found one bit of functionality where it is obvious what to do next. Entering about 20 receipts from a 3 day trip took 2 hours. I've used well-designed sites where a similar task took 15 minutes. If they even have a QA (Quality Assurance) staff they are not skilled and certainly not empowered to say when things are unacceptable.

While I was with them, they made several mistakes and were extremely slow in response. They missed filing for our L&I return for Q2 and Q3 2024 and then denied any responsibility. Their typical answer as" The typical response time is 30-45 business days, as notices are processed in the order they’re received." To be fair, they eventually responded faster than the 30-45 day indicated--after I posted a one-star review here and shared it with them. They had failed to file several time while I was with them, it caused us lots of stress. So, we transferred to a different payroll processor.

Never use this service, for whatever reason. My decision to fall, cost me a lot of money. A provided expert advice, research, and security c my title name measures to help navigate the world of digital assets.

I had a frustrating experience with Paychex due to poor customer service and unresponsive support. I decided to switch to a privately held payroll/HR company, and the difference has been remarkable. Their customer service is top-notch, treating every business with equal care, whether it's 5 or 50 employees. If you're looking for a better alternative, feel free to reach out to my rep at anthonyatnrutledge.com. He´s being great.

We use Paychex Flex for our payroll processing. I have had to request new reps several times as they are not responsive or know what they are doing when I ask questions. We pick up our payroll from a different location so it is important it processes timely. Our payroll not processing timely is a constant issue due to representatives are not available and/or do not put "Out of Office" responses when not in the office. Even when I have responded to someone it does not process. I usually have to call which defeats the purpose of Paychex Flex. I also requested our W-2's to be sent directly to us. I even confirmed this and they were still mailed to our employees. Since COVID-19 Paychex is not the same to the point we are considering moving payroll companies. Everyone has the excuse of not enough employees. We are short employees also but we still have customer needs to meet regardless. We have been with Paychex for over 10 years and it is not easy to move to another company but payroll is one of our priorities as a company as well.

My small business has used Paychex for several years. This year we have been extremely dissatisfied and will be changing payroll companies. The company has not been following through with issues raised, are inconsistent with financial guidance, and are very inaccessible when trying to reach a customer service representative. I have spent over 30 minutes on hold and have left messages as well as emails that haven’t been answered appropriately.

In our company’s case, I really can’t complain about payroll processing mistakes. There have been very few, and those minor, which is I why I couldn’t give you just one star in good conscience. Our entire negative experience has been apparently related to staffing issues. You apparently don’t have sufficient staff. Our company has had Paychex ever since I came aboard 22 years ago. For much of that time we had just one Payroll Specialist who was a pleasure to deal with, very dependable calling at or close to our set time. However, once covid started matters went noticeably downhill. We have had about 10 different specialists since then and about 2/3 of the times no one called us at all for our biweekly payroll, and when one calls the specialist, it is almost invariably voice mail that one receives. When I call you, the wait times are long, sometimes over a ½ hour of hold music. It just seems that you need to figure out how to obtain and retain more staff. Thank you for listening and hopefully considering.

Response time inadequate! Stay clear from their benefits and Cobra package. Have sent 4 emails requesting a response. It has now been 5 business days. 1st email was sent on Aug 30th. Still no response. They are not a good source for smaller businesses. Very disappointed in Paychex. They use to be a good company.

This might be a good company for a large corporation or highly knowledgeable, experienced clients but if you are just starting out, this is not the company to deal with. The process for signing up is disorganized and scattered. A simple checklist with what is required would be greatl Looking for a new company that understands new small businesses and will help walk us through all of this.

Total DISAPPOINTMENT AND STRESS!!! I liked their platform the best after vetting services when looking to establish the new payroll provider, but phew OMG what a disaster. Al was a great sales representative, professional, and patient. Unfortunately, that's where the thoughts of right decision made ended. Literally, do your business and clients a favor and recommend paying the extra for ADP or use the comparable service in Quickbooks, Intuit etc... Their communications and consumer handling are absolutely positively terrible. I thought this was going to be a great start for a new small business being established, but clearly I was deceived. Thanks Al for handling the setup and John for at least taking my call today and not giving me the run around on why I continue to receive invoice emails when the organization terminated my account. Your demeanor and professionalism at least allowed me to walk away from this experience calmly and with some hope for other departments within your organization outside of sales. 1 Star for AL and 1 Star for John from the payroll specialist department

I began with Paychex last month. The sales representative emphasized that, unlike other Payroll companies, I could easily reach my payroll specialist if there were questions or problems, or that someone else would be available if she couldn't be reached. I received a form letter from my Paychex Specialist about 2 missing tax id #s. (One actually had been provided with the initial paperwork.) The other I hadn't ever previously needed before when filing. The letter stated: "Please send me documentation of your ID as soon as possible, but no later than 03/04/2022. If we do not receive the information by the due date, an automatic monthly fee of $25.00 per missing ID will be applied to your account. Our main goal is to obtain the missing tax agency IDs to process your tax payments and returns correctly and avoid charging you the fee. This charge is strictly to handle the additional requirements of processing returns without agency IDs." The State informed me it could take 2-3 weeks to process the application for the new id #. When I tried to call my Payroll Specialist, it was forwarded to a someone else who didn't return my call. Finally, toward the end of the day, I reached a different extension and was put on hold for 35 minutes. The person I spoke with also didn't understand why I would be charged $50 on March 4. She assured me that the new tax id number wouldn't have to be provided until the end of March for the quarterly filing. That same day I received an email saying my case had been reassigned to a different payroll specialist. The experience was very frustrating and not at all in line with what I had been told I could expect if there were customer service issues.

I am an employee of a company that uses PayChex so I am writing from that perspective, not how much money PayChex saves the company. I have had several issues and there is not a published phone support number so one is forced to use either chat or email. For chat, the individuals just use canned responses based on a keyword in your question. They have no other knowledge, cannot or will not forward you to the next level and will not provide a phone number or other way of getting answers. As for email, that is ignored entirely. I had questions about the fields in enrolling in their 401K but they could only tell me general answers about a 401K which I did not need. I had an issue where the wrong state taxes were deducted and their response was there was nothing they could do. So, they may be cheap and fine if there are no problems but it is a shoddy organization if there is a problem to be resolved. Even my company's intervention could not get someone to address the issues. If your only concern is a cheap solution, PayChex may be for you. If you care about your employees, hire a local high school student who could do a better job.

We've been a paychex customer for about 20 YEARS. Every single week when I call in payroll the wait time before anyone answers is 20 minutes or more. Almost every month the account gets put on an "accounts receivable hold" and I have to talk to someone in that department and find our cashed check receipt and give them the number and amount, then get put back on an extended hold to faintly be able to give someone our employees hours.

Update 2/16/21 Please read below but here's the update. I did contact the president of Paychex through an email asking "how are we doing?". I got immediately called and worked with a regional manager who reviewed the account. After explaining my situation I was made aware that my payroll specialist was running my payroll within 24 hours of my requested pay date. This generated a lot of extra fees. Some of them were refunded. I would say that if you have a small payroll of one or two people take the time to call Paychex sales and they'll give you a better rate. I did all of that and still my payroll specialist screwed up. The reason I have liked the service is the quarterly reporting, W2's and the on-line portal. Right now my account is on hold which would normally generate a monthly fee which Paychex waived for 6 months. Original Post In 2020 I ran 14 payroll checks with Paychex. The cost? At stunning $91.50 per check. The cost includes a year end final tax report/W2's. I got in touch with Paychex I was given a $300. refund. I've been with Paychex 20 years with a number of businesses and employees. The company has changed. . I LOVED Paychex. Easy, easy, easy. Now I'll probably use Quickbooks. Update: Paychex has put my account on hold with no charge for 6 months since I'm not running payrolls during Covid.

Review of Paychex – Poor Customer Service I will never use Paychex again. Every single time I’ve had to call them, I’ve been transferred around 5–6 times, and my issue still never gets resolved. This isn’t a one-off situation—it happens every time. Their customer service is beyond frustrating, no accountability, no urgency, and no one seems capable of actually helping. At this point, I refuse to waste my time with them any longer. If a company can’t even handle basic customer issues, they don’t deserve to stay in business.

The UK Dallas Team consistently communicates effectively and provides excellent support. Martyn is an outstanding service manager—always accessible and responsive when I need to escalate an issue (which, to be fair, is quite rare). The entire service team is exceptional, with Jen standing out as a true star and an invaluable member of the team.

I've worked with ADP for around 2 years and have found the system easy to use, and straightforward. Each team I have worked with has also been very helpful when I need any guidance during payruns.

I have worked with ADP as our Payroll Provider for the last 12 years. Can't fault the service I receive. We have been through lots of big changes within our organisation over the years and I have always felt very supported. I used ADP Freedom for many years and have now switched to iHCM - NextGen More user friendly that Freedom. Thanks for all your support ADP, hopefully for many years to come

I have been working with ADP for a few years now, specifically the Dallas Team which operates in the UK payroll division under the guidance of Martyn Brown. The team have always been professional and resolve any issues quickly and I felt like I was their only client even though I know I was one of many! The software is easy to navigate, it is sometimes a little slow at loading. It has been a pleasure working with the Team! Thanks for everything!

10000 times better than anything else available. It isn't perfect but at least i get to work with real living local human beings and American support agents not located in India speaking Hindi in the background and being able to help as well as a block of wood. Compalin all you wish , go try quickbooks or paycom and see how life goes for ya.

I have worked with ADP for roughly five years with different teams within that time. The system is mostly user friendly and any issues that do arise we work as a team to correct. I would recommend ADP as a payroll provider.

We are using iHCM and can highly recommend. Great payroll support (Karishma)! I'm really happy with how quickly they respond to service tickets and the excellent communication throughout.

I’ve been using ADP for around ten years (previously freedom, now iHCM), the team are so helpful and personable and they are always quick to respond to queries and willing to help. iHCM has some great features and I am really enjoying using it. Great reporting and quick turnaround on bespoke reports as well.

We have been a customer of ADP now for 18 months. The support we receive from Yousif, as our dedicated contact through our managed service, is outstanding. Yousif has gone above and beyond and truly taken the time to understand our business, our ways of processing payroll and our requirements. Yousif is extremely knowledgeable, personable and helpful; providing us with practical, timely and effective advice (including improvement suggestions), guidance, training and support - we could not recommend him highly enough! The IHCM system is intuitive, easy to use and provides us with great visibility and functionality to process our payroll safely. As a reflection of our experience of ADP, we have recommended ADP as a solution to partner organisations and we are confident the service provided by the ADP team will meet their needs.

We moved our Payroll to ADP several years ago, and it has made life so much easier. Our Payroll process has become more efficient, and less stressful. On the rare occasion we have an issue (which is more often than not due to user error on our side) it is always dealt with promptly and properly. I have often contacted Julie or Andrea for advice, and I find them both to be extremely helpful, professional and a pleasure to deal with. We are now looking to expand our use of ADP from Payroll only to Payroll and HR.

ADP have been fantastic for our business. Employees love the mobile app and the ease of use. Karen Jackson-Hill (of ADP) goes above and beyond for our business.

Nikki Murphy - Top employee with ADP. Nikki has supported us since we transitioned to ADP 2 plus years ago. Nikki is professinal, knowledgeable and above all else extremely helpful. It has been an absolute pleasure working with Nikki and ADP Ireland.

Always available to help with any queries; Jackie is super-helpful and processing is made easy each month. Stress-free experience

We have had a positive experience with ADP since day 1 and have always been able to quickly resolve any last minute issues we may have regarding our payroll. Saqib Hussain has consistently been super helpful, responsive, and polite, always going the extra mile to assist us. His keen attention to detail and proactive approach ensure that our payroll is processed smoothly and on time, eliminating unnecessary stress or last-minute issues. What truly stands out is that he never keeps us waiting or panicking which we have unfortunately experienced in the past with other payroll providers. Having such a reliable and efficient payroll contact makes a huge difference, and we truly appreciate his dedication and professionalism. A big thank you to Saqib and the Miami Payroll Team for their continued support.

My experience with ADP is great for many reasons. It is a very good feeling that the payrolls for which I’m responsible are processed always accurately and reports are provided on time. It is great because Payroll Specialist, Samantha Carroll, who is the first contact for my payrolls, is very knowledgeable, always helpful, patient and accurate. When I need help, it is always provided to me. When I need to add an emergency late change to payroll I know that she will try to help and accommodate it. Sometimes I need instant assistance. I use iHMC chat for this. Everyone with whom I deal is always helpful and resolves my issues promptly. Chat option is very good. I also like the Bridge ADP. I have signed up recently and I believe that it will help me to upgrade my payroll knowledge. Thank you very much Samantha and all the payroll team for your great work!

effective and helpful

We transitioned to ADP last year and my experience has been great. Kat and the team have answered questions quickly and knowledgeably while providing consistent reminders for deadlines and important points to include for all things HCM. Thank you for all of your help.

My experience with ADP is always a positive one. And that is all because of the assistance and the help of Emily Winstanley. She is making the process so easy to understand and always so kind in taking her time to help me through all the processes. I really appreciate her hard work and availability and I could not thank her enough for all she does. Thank you!

Emily Winstanley is our payroll specialist, and since collaborating with ADP, operations have run seamlessly. Emily exemplifies utmost professionalism while also being exceptionally kind and friendly. During urgent situations requiring immediate action, Emily has demonstrated a profound understanding of our business needs and provided invaluable support. Thank you, Emily, for your unwavering dedication and assistance.

We have used ADP for almost 2 years now and have had an excellent experience. Running the payroll is simple and the reporting tools are excellent. We use the managed service where my contact, Emily, is always happy to assist, friendly and super efficient. Takes a lot of pressure off knowing I can contact her to take care of the usual monthly payroll processing tasks, but also to help with some of the more complex payroll challenges that occasionally crop up. I couldn't recommend ADP or the managed service more.

We had a great experience from checking out the product to onboarding. I appreciated Emily’s help with setting up the company. The resource documents on the site were helpful, although I did struggle to figure out which were included with my subscription. Additionally, they uploaded our past data quickly, which allowed us to run payroll the following week.

Excellent problem resolution. No hidden fees like the leading company. Good phone support. If a tech doesn't? know the answer, it is quickly elevated until satisfied.

System functions are simple and smooth. The best part i liked is the service calls. I am really impressed with service calls management. The team is very clear and providing right answers for our queries.

OnPay's new account team who helped me set up payroll were outstanding. Their payroll platform is user-friendly and clean and crisp. Fantastic experience thus far.

Pricing is great and onboarding was super easy. Emily from the onboarding team was amazing.

The team is very responsive when it comes to helping a new customer get onboarded. This was a relief to me and really made getting my payroll setup a lot less stressful.

Onpay has been an asset to my organization with an easy to understand process and excellent support staff to guide you along the way.

The interface is easy to use and I have great control over how my staff get paid, get bonuses, and build PTO. But the best thing about Onpay is their customer service. It is outstanding. And the other great thing is how affordable they are. I was paying a lot more for Paychex and they were making mistakes. Now if mistakes are made, I only have myself to blame.

Onpay is the easiest back of house platform I've used and the customer service is excellent.

As a CPA, I wasn't comfortable paying caregivers for my 90'ish parents "off the books." I needed a payroll company that was easy-to-use, affordable and appropriate for the 1~3 employees/contactors we might have at any one time {i.e., NOT interested in ADP or one of the big companies). 3+ years later, I am enthusiastic user of OnPay because their pricing is reasonable, their interface is generally easy-to-use and actually quite rich if one needs details and multiple options, and oh yeah, their support is excellent. I am moderately comfortable with online / financial software and OnPay is actually intuitive. When I've had a question or problem (several times in the 1st year, less often lately), their support response and effectiveness is EXCELLENT. Yes, I have recommended OnPay to friends.

We have been using Onpay for our business for 4 year on the recommendation of my accountant. Customer service is excellent. They help set up my company and connect to QuickBooks. I just have to click 1 button every week to run my payroll, it cannot get any easier! At the end of the year, you can print the w9 and they take care of all the yearend report requirements. I’m extremely happy that I found Onpay. Anytime I have a question you can reach them quickly without being on hold for ever.

OnPAy has been fantastic in helping me get going with Payroll. Having never done this I was making the typical noob mistakes and just plain needing handholding. OnPay support is easy to reach, quick to respond, get to the root of the support issue and solve it and do it all in a pleasant, friendly and non-condescending manner. I'm so glad I chose this company to be my payroll partner. Hats Off ONPay!!!

OnPay offers everything needed for a business for the fraction of the price... on boarding, back office for HR, payroll (of course). Their system is very simple and easy....not complicated like most. Customer service is very quick to respond (via phone and email) if you have any questions or need help. This company is awesome!!

Jumping into a new company so payroll was a new experience for me. After very little research, I decided to try OnPay as our payroll program. Seven-ish years later, I have no regrets, and frankly, OnPay makes me look really good at payroll time.

OnPay has been handling my payroll for over nine years and they are great!

Excellent service and customer service.

I have been using Quickbooks for the last 14 years, just started Onpay July 16th, so user friendly and love the fact that they take care of quarterly taxes.

I have found OnPay very easy to use and the support has been very patient and helpful.

OnPay is an easy-to-use forum with incredibly helpful and respectful customer service!!

I have used a hand full of payroll services OnPay is a first class operation and I wouldn’t change companies for anything, they walk you Thur each process from start to finish

Great so far, would recommend to solo entrepreneurs like myself!

Everything has been great and very easy. Thanks to Alexis for being a great advocate and help!

Excellent service!

Easy to use and quick customer service help.

Purchase product 30 days ago. Great Software Application to handle all my needs.

Very pleased with the services. Getting started was made much easier with SurePayroll’s help. A special thank you to Brianna Burke for her timely assistance.

Onboarding was easy and the representative made it efficient and a pleasant experience.

SurePayroll allows us to process our payroll seamlessly. They have great customer service, especially Dan, who has been extremely helpful during our transition.

Glad we made the switch!

SurePayroll has made the hiring of my first employee very easy. There isn’t a single detail that they don’t take care of for me. The cost of this service is remarkably low, certainly when I compare it to what my CPA wanted to charge I am very excited to recommend SurePayroll.

SurePayroll is a wonderful tool for our business. The ease of use makes SurePayroll stand out.

Knowledgeable and professional.

Great customer service and very patient as I asked much questions

Very easy to use. Payroll takes a few minutes twice a month

Excellent customer service with startup. User friendly program.

I had no idea how to run payroll. I originally enrolled in QuickBooks and never got it properly set up. I’m still getting automated errors from their engineering team that they’re still working on it. I canceled it and went running to Sure Payroll. My support specialist walked me through it. I’ve now processed two months of payroll without stress, hours on the phone or errors.

Questions answered on chat quuickly!

Good communication Email reminders

Helpful with my nanny payroll. Easy breezy processing

I am happy with the professional customer support and the price is cost effective compared to other platforms that offer the same service.

I love the software and their customer service is great.

They are the best ones that I have used I tested them against other payroll companies and this one is the best. 💯🌎✌️See for yourself and I will guarantee you will be in good hands and safe for you and your family and friends and your company.

Paycor does a legitimate effort to provide upgrades and new features to add value to their platform. The user interface has gotten better over the 4 years I have been using them. The one big red flag is that their customer service is deplorable. You do not have a dedicated rep to contact so if you have a standing problem, you have to start from square one every time with a new rep. Secondly, emailing them simply goes into a black hole. Never to be responded to. I cannot remember the last time my HR team has contacted customer support via email and received a response. Making an appointment is moving a mountain.

I worked with Paycor at my previous employer and LOVED it. Then Covid happened and all hell broke lose and their customer service never recovered. They are still working from home, which is why I think it is SOOO bad. I put in support tickets, and NO ONE ever answers them. If I call, I can sometimes get help, but the knowledge is limited. I usually hear them typing in my question to someone else and waiting for the answer. Why can't I just talk to that person. Anyway - the ease of use is SO much better than ADP, so I think I'll keep them.

From Implementation to ongoing support, Paycor has been subpar. We moved from another payroll company, due to cost and integration of supported services, but we definitely have buyer's remorse. Absolutely horrible customer service!! The implementation team didn't take the time to shepherd the project correctly and then blamed us, as the new customer, for their consistent and egregious errors. Their training is awful, their knowledge guides are awful, their follow-up is awful and the only saving grace, is that the app is easy to use for employees, even though their accruals may be wrong, their point summary may be wrong, and many other issues.

I’ve been using Paycor for payroll and HR services, but my latest experience was disappointing. I was charged a $90 “late payroll filing” fee that’s nowhere listed in our signed contract or any published fee schedule. When I asked for the documentation, the rep repeatedly referred to “miscellaneous fees” without providing any actual rate card, despite multiple requests. To make matters worse, during a call, the rep cut me off repeatedly, refused to clarify the charge, and did not allow me to assert control of the conversation. At no point was I given a clear breakdown of the legitimate basis for the fee in writing. What worked: Their platform is generally handles payroll and HR systems well when things go smoothly. How they could improve: Publish and share a transparent fee schedule, especially for “miscellaneous” or late processing charges. Train reps to actively listen and provide documentation—not just talk in circles. Offer a clear path to dispute unexpected fees, because “miscellaneous” isn’t good enough. Overall, Paycor has solid tools, but this billing and service experience undermines trust. Other businesses deserve better clarity and respect when paying for service.

Every review that you see about Paycor, believe it. I should have did my due diligence and read reviews before signing on with them. That is my mistake as a new small business owner. But lesson was learned. They make promises about the the ease of implementation, and ease of their systems. They made a promise that our system would be up and running by a certain deadline, they failed to deliver. We got access to the system, but 75% of what we had signed up for was not working. There is no clear guidance as to who to contact for what, and their teams clearly do not communicate with one another. We did not even make it through one payroll before I decided to cancel services with them. Do not use Paycor at all. It does not matter what they promise, because they will certainly under deliver.

its like paycec thief company

If I could leave zero stars I would. I made the move from ADP to Paycor after the promise of a better experience, and it's been nothing but a hassle since. Paycor failed to make a payment on time to the IRS for our federal taxes (even though they of course swiped the funds from our bank account timely!) and are now trying to say that WE are on the hook for over $5k in penalties that they caused. Support is terrible. Cannot get any responses to any open tickets until you submit a follow-up ASKING for a case status. Had nothing by issues with every report. Customer service is the absolute worst. Stay away from Paycor, unless you want to provide your employees with a less than sub-par payroll experience.

I believe we were sold a false bill of goods. I've used ADP and my colleague has used UKG and Paycom. All 3 of these are better choices than Paycor. The reviews out here are about poor customer service and getting the runaround. It's all true. We implemented in February and so many problems and complaints from our Admin and client groups. Slow EDI setup connections, missing data, late tax bills causing fines from the IRS, and no one to talk to or if there is a response, it is different every time. This company needs to get it's $#/+ together rather than gaslighting us because we can't read a knowledge article and fix it ourselves.

Utterly woeful. The support team simply doesn't care and the Head of Customer Experience just lets customer concerns wash over him. They bounce your requests off to their outsourced providers throwing their hands up saying they can't help. I'm not in the habit of writing bad reviews, but this company is truly awful in every regard.

I have been working with Paycor for 4+ years and rate the customer service a -0! They can't answer questions about their own product or why calculations are incorrect (repeatedly). A company should have a direct contact with an agent when issues arise. I have worked with ADP in previous companies and there was always an agent assigned to the company. Getting answers from Paycor is like calling a government office. We'll get someone to call you back, which NEVER happens. So spending additional hours reconnecting and rehashing the issue gets another, someone will email you or call you back. TERRIBLE customer service and watch your bank account closely.

BY FAR THE WORST PAYROLL COMPANY. 12 YEARS WITH CHARLOTTE PAYROLL WAS EXCELLENT SERVICE. AVOID THEM AT ALL COSTS.

Customer service is TERRIBLE. Tax department useless we still have Paycor and opened a tax case. Your are NEVER able to speak with the tax department and are told someone will get back in 8 to 12 weeks. It is insane. The platform works but if you need help call before 2pm and you still may get the run around. Seems most of customer service is looking up the answers and doesn't actually know how to use the system. They close your service tickets without ever responding to them and you have to open again and again.

Employee who uses the phone app to “punch in and out”. Misses 25% of my punches and then supervisor has to enter and confirm. This company is incompetent period. Not sure how they continue to exist.

We have been Paycor clients for many years, and have remained clients while our company reduced it's workforce numbers, our Paycor invoices increased consistently, year after year. Yesterday, I fired them after a decade of business. While I grew increasingly tired of being directed to 'read a help article' when seeking answers about a glitch in their platform (live support representatives provide no help - they simply paste in 'support' articles), the last straw occurred when Paycor failed to pay our Q4 state taxes on time - and resulted in fine and penalty from the state. When I opened a tax case with Paycor, they conveniently ignored it until I demanded a response. They gave me a boilerplate appeal to submit to our state, but I'm sure I will get stuck paying for their complete incompetence - and why this is not an automated payment is impossible to understand. It is simply impossible that this could have been paid late - by them - when it should have been programmed into their system with very basic code to be paid by a specific date. This is a basic contractual obligation they have - but good luck finding this spelled out ANYWHERE in writing on the platform. A class action lawsuit is what it will take to set this company back on its heels. Beware. Be warned. Something is amiss here.

Paycor manages our firm's 401k processing by confirming the requested amount of income from paychecks is contributed to the 401k management company. Paycor failed to make allocated contributions between July 2023 and December 2023 (and most of 2024 but that was rectified by me in the last quarter of the year). After months of going back and forth with them, they only facilitated in making sure our firm's matching for allocations was done for that period of time. My contributions for that period cannot be replaced, meaning all earnings/interest on that money is simply gone. Paycor's mistake lost thousands of dollars from my 401k. They don't care and will do nothing further. They are out nothing and don't seem to care. This is not the way to do business. There is no accountability.

Literally the worst payroll company we have worked with. Unprofessional and unethical. No formal contract but begin fabricating various policies you were never informed of. Platform is outdated and consistently times out. Getting billed for services not received and being hassled by individual in billing as though they are a collection agency. Misrepresentation of services when selling the product to you and once signed on everyone vanishes. Completely unreliable and overpaying staff and then being told it’s due to algorithms that need to be modified on their end. In the meantime, you’re continually getting billed for services through the month. Taxes not properly removed or paid to the proper tax authority leaving you in debt to the tax agency. No direct account executive or anyone that is there to consistently assist with services and support. Disrespectful client service and even told that we could leave the company if we wish and that if they were in our shoes they would select another company to.

Sales made promises regarding our integration that ops never even tried to enable. Repeated emails were ignored. That alone is disqualifying, however these clowns get worse. Much worse. I processed payroll on Friday am for Tuesday's pay date. On Friday 8:30pm, Paycor emailed me to say they had deleted my payroll and I would have to resubmit. Had I missed this message or even been off on Monday, my employees would not have been paid. When I asked what happened, I was told they got busy and payroll is processed "first come, first served." Are you kidding me? I could go on forever warning about Paycor, just suffice to say, DO NOT USE THEM! YOU WILL REGRET IT!

Paycor neglected to process our w-2’s and state end of year filings. We closed two business entities and they didn’t perform their filing duties but still charged us a large closure fee. I have reached out 4 times over the last two months for our documents and they refuse to communicate with me. I received a Docusign asking for my ach info with no estimates of cost 2 weeks ago and have emailed, called, and even tried to LinkedIn the rep that sent the email but no one has tried to respond. I was forced to dig through my records and manually work with and pay my accountant to process these forms because I can’t get them to even confirm they weren’t filed. Although I’ve now been contacted by the state dol and dor as confirmation Paycor dropped the ball. Absolute dereliction of their duties. I had trouble with them all throughout our engagement with them and this is the icing on the cake. I can’t recommend against them enough. Awful and I hope their poor practices take them to bankruptcy or acquisition. I NEVER write negative reviews but I purposely sought out an opportunity to do so in this case. My experience has been THAT BAD!