Great Company
I love the software and their customer service is great.
They are the best ones for the whole world 🌎 They are the best ones that I have used…
They are the best ones that I have used I tested them against other payroll companies and this one is the best. 💯🌎✌️See for yourself and I will guarantee you will be in good hands and safe for you and your family and friends and your company.
Paycor does a legitimate effort to…
Paycor does a legitimate effort to provide upgrades and new features to add value to their platform. The user interface has gotten better over the 4 years I have been using them. The one big red flag is that their customer service is deplorable. You do not have a dedicated rep to contact so if you have a standing problem, you have to start from square one every time with a new rep. Secondly, emailing them simply goes into a black hole. Never to be responded to. I cannot remember the last time my HR team has contacted customer support via email and received a response. Making an appointment is moving a mountain.
Bring your customer service back
I worked with Paycor at my previous employer and LOVED it. Then Covid happened and all hell broke lose and their customer service never recovered. They are still working from home, which is why I think it is SOOO bad. I put in support tickets, and NO ONE ever answers them. If I call, I can sometimes get help, but the knowledge is limited. I usually hear them typing in my question to someone else and waiting for the answer. Why can't I just talk to that person. Anyway - the ease of use is SO much better than ADP, so I think I'll keep them.
Customer service is TERRIBLE
Customer service is TERRIBLE. Tax department useless we still have Paycor and opened a tax case. Your are NEVER able to speak with the tax department and are told someone will get back in 8 to 12 weeks. It is insane. The platform works but if you need help call before 2pm and you still may get the run around. Seems most of customer service is looking up the answers and doesn't actually know how to use the system. They close your service tickets without ever responding to them and you have to open again and again.
Employee who uses the phone app to…
Employee who uses the phone app to “punch in and out”. Misses 25% of my punches and then supervisor has to enter and confirm. This company is incompetent period. Not sure how they continue to exist.
Zero explanation for why our state taxes were paid late - WHY
We have been Paycor clients for many years, and have remained clients while our company reduced it's workforce numbers, our Paycor invoices increased consistently, year after year. Yesterday, I fired them after a decade of business. While I grew increasingly tired of being directed to 'read a help article' when seeking answers about a glitch in their platform (live support representatives provide no help - they simply paste in 'support' articles), the last straw occurred when Paycor failed to pay our Q4 state taxes on time - and resulted in fine and penalty from the state. When I opened a tax case with Paycor, they conveniently ignored it until I demanded a response. They gave me a boilerplate appeal to submit to our state, but I'm sure I will get stuck paying for their complete incompetence - and why this is not an automated payment is impossible to understand. It is simply impossible that this could have been paid late - by them - when it should have been programmed into their system with very basic code to be paid by a specific date. This is a basic contractual obligation they have - but good luck finding this spelled out ANYWHERE in writing on the platform. A class action lawsuit is what it will take to set this company back on its heels. Beware. Be warned. Something is amiss here.
No accountability
Paycor manages our firm's 401k processing by confirming the requested amount of income from paychecks is contributed to the 401k management company. Paycor failed to make allocated contributions between July 2023 and December 2023 (and most of 2024 but that was rectified by me in the last quarter of the year). After months of going back and forth with them, they only facilitated in making sure our firm's matching for allocations was done for that period of time. My contributions for that period cannot be replaced, meaning all earnings/interest on that money is simply gone. Paycor's mistake lost thousands of dollars from my 401k. They don't care and will do nothing further. They are out nothing and don't seem to care. This is not the way to do business. There is no accountability.
Literally the worst payroll company we…
Literally the worst payroll company we have worked with. Unprofessional and unethical. No formal contract but begin fabricating various policies you were never informed of. Platform is outdated and consistently times out. Getting billed for services not received and being hassled by individual in billing as though they are a collection agency. Misrepresentation of services when selling the product to you and once signed on everyone vanishes. Completely unreliable and overpaying staff and then being told it’s due to algorithms that need to be modified on their end. In the meantime, you’re continually getting billed for services through the month. Taxes not properly removed or paid to the proper tax authority leaving you in debt to the tax agency. No direct account executive or anyone that is there to consistently assist with services and support. Disrespectful client service and even told that we could leave the company if we wish and that if they were in our shoes they would select another company to.
Worst payroll company ever
Sales made promises regarding our integration that ops never even tried to enable. Repeated emails were ignored. That alone is disqualifying, however these clowns get worse. Much worse.
I processed payroll on Friday am for Tuesday's pay date. On Friday 8:30pm, Paycor emailed me to say they had deleted my payroll and I would have to resubmit. Had I missed this message or even been off on Monday, my employees would not have been paid. When I asked what happened, I was told they got busy and payroll is processed "first come, first served." Are you kidding me?
I could go on forever warning about Paycor, just suffice to say, DO NOT USE THEM! YOU WILL REGRET IT!
Paycor neglected to process our w-2’s…
Paycor neglected to process our w-2’s and state end of year filings. We closed two business entities and they didn’t perform their filing duties but still charged us a large closure fee. I have reached out 4 times over the last two months for our documents and they refuse to communicate with me. I received a Docusign asking for my ach info with no estimates of cost 2 weeks ago and have emailed, called, and even tried to LinkedIn the rep that sent the email but no one has tried to respond. I was forced to dig through my records and manually work with and pay my accountant to process these forms because I can’t get them to even confirm they weren’t filed. Although I’ve now been contacted by the state dol and dor as confirmation Paycor dropped the ball. Absolute dereliction of their duties. I had trouble with them all throughout our engagement with them and this is the icing on the cake. I can’t recommend against them enough. Awful and I hope their poor practices take them to bankruptcy or acquisition.
I NEVER write negative reviews but I purposely sought out an opportunity to do so in this case. My experience has been THAT BAD!
Disappointing Implementation Experience…
Disappointing Implementation Experience with Paycor
My experience with Paycor has been extremely frustrating and disappointing. From the beginning, the sales team made promises that have not been fulfilled, and I have been significantly overcharged for a system that does not function correctly.
The implementation process has been riddled with errors, including incorrect unemployment settings, tax configurations, W-2 processing, insurance codes, and payroll setups. Additionally, the processes for onboarding new hires are flawed, creating ongoing administrative burdens. Despite multiple attempts to address these issues, Paycor has refused to take responsibility or provide adequate resolutions.
What makes this situation even more unacceptable is the lack of accountability and customer support. I expected a smooth and professional implementation, but instead, I have been left with a system that fails to meet even the most basic compliance and payroll requirements.
I strongly advise any business considering Paycor to proceed with caution. If you require accurate payroll processing and reliable customer support, I would recommend looking elsewhere.
RUN very fast away from this platform
RUN very fast away from this platform! This has been the worst experience of our companies lives and now add on THEFT! Paycor, now being bought out by paychecks, took an ACH withdrawal of over $4000 dollars from our company, after we were done with them and waiting for our W-2s. They claim we did not give 30 days, although we have provided ALL the proof we did, including a meeting we had on zoom where we verbally told them. They waited until the next day to send the paperwork to sign, so we would be caught up. Again, have all the emails to support and still took the money. We have them going through the bank commiting fraud, but that takes weeks. RUN, RUN, RUN! I have never had such an awful experience! It has been one thing after the other, there is no one to talk to in the US and they have held payrolls over holiday weekends so staff don't get paid. Paycor has even taken out double checks out for staff to deleting PTO out of the system and more. Worst system ever! I can't tell you enough to RUN!
onboarding does not communicate with…
onboarding does not communicate with implementation; charging fees for Paycor's mistakes seems to be part of their business model; no account rep is championing your cause.
The software is flawed, operationally a nighmare
We engaged Paycor in November 2023, but the experience has been a nightmare. By mid-February, we had already gone through three different project managers, and the system was still not operational. We only went operational July 1st 2024 . As a small business with 40 employees—now reduced to 15 due to our seasonal nature—this ordeal has been incredibly costly for us.
We don’t utilize many of the platform’s features, yet it remains time-consuming and cumbersome to use. While customer support is decent, the software itself has significant flaws. On occasion, payroll errors resulted in double checks being issued to employees. Overall, this has been a frustrating and disappointing experience for our business. After months it has not improved and we are locked into a contract
Do not use this payroll system
Do not use this payroll system, run now! All we have had is problems!!! They are with holding our W-2s now and employees cannot get into the system. They have withheld entire checks and sent double checks to staff, the information gets lost, PTO gets lost or doubled in the system to name a few things. There is no costumer service, it gets sent over seas and then they hang up on you. It's awful! Run!!!
Lots of promises, such poor delivery
Lots of promises up front from their sales team, with such poor follow through in implementation. Integrations take forever to get set up, requiring lots of work around through the process. Many mistakes made in the set up process, costing us money to get our accountant to correct those.
Feb. 2025 UPDATE: they didn't configure our employee data correctly and our 401k benefits aren't being properly applied. Lackluster response from the iron curtain of customer service.
The worst customer service ever
The worst customer service ever. If you’re lucky and call in the afternoon you might get someone who speaks English and can understand what you need. The rest of the time they just try to get you off the phone. Spent an hour and half on the phone with them just being transferred around and I was only trying to run a simple report!
I have been using Paycor for about 10…
I have been using Paycor for about 10 years but they give me no choice but to find another payroll company. I’m not sure what is going on but there is a HUGE disconnect between support and clients. Basically there is no support. On chat they tell you to make a ticket on the ticket they give you a link, when you explain it’s not working they say they can’t help. I can’t have a payroll company who cannot assist with basic things like setting up taxes in a new State. They overcharge me for late fees for submitting payroll and late then say they are aware of the issues but NO REFUND!!!!! I’m done.
This is the worst implementation ever
This is the worst implementation ever! Nothing has been done correctly, and they do not talk to each other. They tell you something is done, but it's not. Three payrolls are out, and GL accounts are STILL not set up. Escalating issues does no good.