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I appreciate how simple this company is and how it makes it easy for a business owners no matter who you are to be able to do business correctly I use this company and it has helped me to stay compliant and to learn how to do business intentionally.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

Great and prompt customer service. Easy to use employer portal!

Fast and easy!

Very patient and helpful to walk us through steps to accomplish what we had called about.

My company for a very long time has worked with Paychex. I rarely write reviews but I did the other day because Paychex had changed recently from being great to work with to becoming challenging due to long hold times, constant change in staff, etc so it was hard to get problems resolved. Today I reached someone at Paychex that took charge of the problem, fixed it and really showed the excellent service and appreciation of our business that we were used to prior. It restored my faith in Paychex. And later today a person I also had left a message for at Paychex prior followed up and made sure everything was in good order with the problem getting resolved. It had. After those experiences and having the problem rectified with assurances that the problem will not happen again, I do feel confident staying with Paychex and I am relieved the professionalism we used to experience with Paychex is back in full.

So far so good. One thing I’m sure of that ADP is terrible. Who knows maybe my expectations are just very low but I think Paychex so far has been a needed change.

I spoke to Jasmine Stout on Customer Service Chat and boy did she help me. She was professional, dealt with all my questions, and just did such an amazing job. She taught me a lot about the system and how to work it. She is such a life saver. I feel like I just graduated Paychex school!

Paychex is the best company out there for this sort of thing. Their pricing is reasonable and they know what they are doing. There are times when they are not as responsive as I would like

I have used paychex for 24 yrs and have never had an issue. I use their most basic payroll system, so I can’t speak fir anything beyond that, but for my purposes they have been flawless. I am a little surprised at the negative reviews

I worked at Paychex full-time (Less than a year) Pros flexibility to work on projects, tool wise and time wise. no micro management. great products to clients. Cons politics even in a small team of 5, for promotion or everything else. narrow path to growth if you want to stay long. Advice to Management n/a. they are well established, won't listen, won't change.

Update: I want to share a follow-up: Paychex responded to my concerns, acknowledged what went wrong, and worked to fix the situation. While I ultimately did not stay with them, I appreciate that supervisors stepped in, listened, and made it right. Accountability matters, and I do give them credit for the resolution. (Updating to 3 stars.) __________________________________ We used Paychex for about six months and experienced repeated issues (PTO balances were repeatedly wrong even after “fixes,” tax/payroll accuracy concerns, and benefits/insurance admin failures that increased our costs). Support was slow and inconsistent, and problems only seemed to get attention after I gave notice to cancel on 12/9/2025. Now Paychex says billing continues during a 401(k) transfer and that a $1,500 transfer fee applies if we’re not using Paychex payroll. They also required a live phone security step to initiate the transfer, but when I called 855-776-7929 and pressed “1” for Retirement Services, the call disconnected repeatedly (I tried four times and recorded it). I’m requesting clear itemized billing, a working transfer process, and waiver/reduction of the $1,500 fee given the service failures.

Began using this week about 3 weeks ago. The company I recently get hired for uses Paychex as their 3rd party one-stop-shop. Time cards / payrolls / sick / vacation hours / tax tops / and even External tools like FinFit. As my experience has neither been horrible or great I’m neutral at this point because this app was only pushed upon me by my employers to get all Employees on one platform. Hopefully this app gets some kind of universal integration with a majority of the banks. Such as Zelle to better see where it can serve a purpose in banking / finance

I have been happy with my experience with paychex for several years. The turnover in payroll experts is something to be desired but we always seem to get over the bumps. However the insurance company they use is beyond intolerable. Imposable to deal with or contact. My license is noe on hold because I cannot get a WC certificate made out correctly. This is putting a unbearable financial strain on my business. And paychex is unwilling or unable to help me in this issue

We have use Paychex Flex for ten years and in the beginning, they were great to work with. Over the past 2-3 years, however, their customer service has rapidly and severely declined. Our "dedicated payroll specialist" turns over every couple of months. As of a few months ago, all emails sent to dedicated payroll specialists are redirected to a general offshore inbox. It generally takes 2-3 emails to get an issue addressed, often due to language understanding barriers, and each time you respond to the same email string, it gets directed to a different offshore person. Same with trying to call for assistance - we can never reach our actual dedicated specialist and if a voicemail can be left, it takes considerable time to get a return call. Also, any needs that are more complicated, such as setting up payroll for prevailing wage reporting, is beyond their level of expertise. I appreciate the ease of the platform when running reports, tracking PTO, looking at employee history within Paychex, etc. but the poor customer service has us searching for other options.

We are being harassed by Paychex staff lying about their extra products being required in our state. Services that are not required for us. Paychex gives out your phone number and email to used car salesmen types who openly lie and refuse requests. Paychex is terribly managed.

We went to Paychex when things went bad with Justworks. Paychex has the advantage of a specific person who does your payroll. We got to know her and we liked her. The electronic platform was easy to use. That's the good stuff. Here's the bad: They screwed up the rule in their system that calculates PTO such that each time any paycheck was run for anyone for any reason, everyone in the company was awarded 2 weeks accrual of PTO. So if we had a normal payroll on the 15th of the month, every FTE got 3.6 hours of PTO. If Janie quit on the 16th and we ran a last-day paycheck, every FTE in the company got 3.6 hours of PTO. That took months to figure out, more months to straighten out, and during that time, we were told it was our fault for "writing the rule wrong," as if we have any ability to write the rule in their system at all. The problem can almost certainly be traced back to a terrible onboarding team which in turn can likely be traced back to terrible employee turnover. In our 2 years with paychex, we have never had a stable HR person assigned to us. Now that we finally have the necessary things in place to change, they are looking to charge us $5500 for early release of our 11 employees. Small businesses beware - not a safe service. Update 12/19/25: once we gave notice, they dropped us like a hot potato: no off-boarding, no contact, no information for our employees.

Paychex is not the same. We have been with Paychex for over five years, and for the last three years, it has been terrible. There are multiple issues with payroll taxes, all of which Paychex never takes accountability for. The customer service is no longer good; they take forever to respond to a complaint, and then it takes a long time to rectify the issue, for which they never admit any blame. The customer ends up paying the late filing tax, along with penalties for not filing on time. They no longer assist with employee setup and instead recommend that the employer handle the bulk of the work; additionally, your payroll representative changes every other month. They are not helpful when it comes to registering a tax agency. They sell themselves as a full-service company but do not seem to do any of the work. They sell you on their WC company and tell you that it will be seamless. Well, it's not, and the payroll and WC do not communicate. Hence, you need to be on top of adding the additional states from payroll to your WC requirement, which one would think would automatically transfer... Nope. The only thing they are consistent with is raising prices.

They clearly need to hire some UI designers. Entering receipts is painful on the desktop and not possible (as far as I can tell) on mobile. There is no decent way to create expenses once you have finally got a receipt in. I have not found one bit of functionality where it is obvious what to do next. Entering about 20 receipts from a 3 day trip took 2 hours. I've used well-designed sites where a similar task took 15 minutes. If they even have a QA (Quality Assurance) staff they are not skilled and certainly not empowered to say when things are unacceptable.

While I was with them, they made several mistakes and were extremely slow in response. They missed filing for our L&I return for Q2 and Q3 2024 and then denied any responsibility. Their typical answer as" The typical response time is 30-45 business days, as notices are processed in the order they’re received." To be fair, they eventually responded faster than the 30-45 day indicated--after I posted a one-star review here and shared it with them. They had failed to file several time while I was with them, it caused us lots of stress. So, we transferred to a different payroll processor.

Never use this service, for whatever reason. My decision to fall, cost me a lot of money. A provided expert advice, research, and security c my title name measures to help navigate the world of digital assets.

I had a frustrating experience with Paychex due to poor customer service and unresponsive support. I decided to switch to a privately held payroll/HR company, and the difference has been remarkable. Their customer service is top-notch, treating every business with equal care, whether it's 5 or 50 employees. If you're looking for a better alternative, feel free to reach out to my rep at anthonyatnrutledge.com. He´s being great.

We use Paychex Flex for our payroll processing. I have had to request new reps several times as they are not responsive or know what they are doing when I ask questions. We pick up our payroll from a different location so it is important it processes timely. Our payroll not processing timely is a constant issue due to representatives are not available and/or do not put "Out of Office" responses when not in the office. Even when I have responded to someone it does not process. I usually have to call which defeats the purpose of Paychex Flex. I also requested our W-2's to be sent directly to us. I even confirmed this and they were still mailed to our employees. Since COVID-19 Paychex is not the same to the point we are considering moving payroll companies. Everyone has the excuse of not enough employees. We are short employees also but we still have customer needs to meet regardless. We have been with Paychex for over 10 years and it is not easy to move to another company but payroll is one of our priorities as a company as well.

My small business has used Paychex for several years. This year we have been extremely dissatisfied and will be changing payroll companies. The company has not been following through with issues raised, are inconsistent with financial guidance, and are very inaccessible when trying to reach a customer service representative. I have spent over 30 minutes on hold and have left messages as well as emails that haven’t been answered appropriately.

In our company’s case, I really can’t complain about payroll processing mistakes. There have been very few, and those minor, which is I why I couldn’t give you just one star in good conscience. Our entire negative experience has been apparently related to staffing issues. You apparently don’t have sufficient staff. Our company has had Paychex ever since I came aboard 22 years ago. For much of that time we had just one Payroll Specialist who was a pleasure to deal with, very dependable calling at or close to our set time. However, once covid started matters went noticeably downhill. We have had about 10 different specialists since then and about 2/3 of the times no one called us at all for our biweekly payroll, and when one calls the specialist, it is almost invariably voice mail that one receives. When I call you, the wait times are long, sometimes over a ½ hour of hold music. It just seems that you need to figure out how to obtain and retain more staff. Thank you for listening and hopefully considering.

Yall can make it better if you please post w2s as soon as possible would be amazing! just like paychecks and financial aid refunds, this money is heavily depended on. I love the app it’s easy to use and very convenient. Keep up the amazing work! Thanks for everything you do!!

Jackson Miller with ADP in Louisville, KY gave me an incredible experience. He went way above and beyond. I am not one to post reviews, but his effort and knowledge compelled me to do so. Wish I had more stars to give him.

The UK Dallas Team consistently communicates effectively and provides excellent support. Martyn is an outstanding service manager—always accessible and responsive when I need to escalate an issue (which, to be fair, is quite rare). The entire service team is exceptional, with Jen standing out as a true star and an invaluable member of the team.

I have worked with ADP as our Payroll Provider for the last 12 years. Can't fault the service I receive. We have been through lots of big changes within our organisation over the years and I have always felt very supported. I used ADP Freedom for many years and have now switched to iHCM - NextGen More user friendly that Freedom. Thanks for all your support ADP, hopefully for many years to come

I have been working with ADP for a few years now, specifically the Dallas Team which operates in the UK payroll division under the guidance of Martyn Brown. The team have always been professional and resolve any issues quickly and I felt like I was their only client even though I know I was one of many! The software is easy to navigate, it is sometimes a little slow at loading. It has been a pleasure working with the Team! Thanks for everything!

10000 times better than anything else available. It isn't perfect but at least i get to work with real living local human beings and American support agents not located in India speaking Hindi in the background and being able to help as well as a block of wood. Compalin all you wish , go try quickbooks or paycom and see how life goes for ya.

We are using iHCM and can highly recommend. Great payroll support (Karishma)! I'm really happy with how quickly they respond to service tickets and the excellent communication throughout.

I’ve been using ADP for around ten years (previously freedom, now iHCM), the team are so helpful and personable and they are always quick to respond to queries and willing to help. iHCM has some great features and I am really enjoying using it. Great reporting and quick turnaround on bespoke reports as well.

We have been a customer of ADP now for 18 months. The support we receive from Yousif, as our dedicated contact through our managed service, is outstanding. Yousif has gone above and beyond and truly taken the time to understand our business, our ways of processing payroll and our requirements. Yousif is extremely knowledgeable, personable and helpful; providing us with practical, timely and effective advice (including improvement suggestions), guidance, training and support - we could not recommend him highly enough! The IHCM system is intuitive, easy to use and provides us with great visibility and functionality to process our payroll safely. As a reflection of our experience of ADP, we have recommended ADP as a solution to partner organisations and we are confident the service provided by the ADP team will meet their needs.

We moved our Payroll to ADP several years ago, and it has made life so much easier. Our Payroll process has become more efficient, and less stressful. On the rare occasion we have an issue (which is more often than not due to user error on our side) it is always dealt with promptly and properly. I have often contacted Julie or Andrea for advice, and I find them both to be extremely helpful, professional and a pleasure to deal with. We are now looking to expand our use of ADP from Payroll only to Payroll and HR.

ADP have been fantastic for our business. Employees love the mobile app and the ease of use. Karen Jackson-Hill (of ADP) goes above and beyond for our business.

Nikki Murphy - Top employee with ADP. Nikki has supported us since we transitioned to ADP 2 plus years ago. Nikki is professinal, knowledgeable and above all else extremely helpful. It has been an absolute pleasure working with Nikki and ADP Ireland.

Always available to help with any queries; Jackie is super-helpful and processing is made easy each month. Stress-free experience

We have had a positive experience with ADP since day 1 and have always been able to quickly resolve any last minute issues we may have regarding our payroll. Saqib Hussain has consistently been super helpful, responsive, and polite, always going the extra mile to assist us. His keen attention to detail and proactive approach ensure that our payroll is processed smoothly and on time, eliminating unnecessary stress or last-minute issues. What truly stands out is that he never keeps us waiting or panicking which we have unfortunately experienced in the past with other payroll providers. Having such a reliable and efficient payroll contact makes a huge difference, and we truly appreciate his dedication and professionalism. A big thank you to Saqib and the Miami Payroll Team for their continued support.

My experience with ADP is great for many reasons. It is a very good feeling that the payrolls for which I’m responsible are processed always accurately and reports are provided on time. It is great because Payroll Specialist, Samantha Carroll, who is the first contact for my payrolls, is very knowledgeable, always helpful, patient and accurate. When I need help, it is always provided to me. When I need to add an emergency late change to payroll I know that she will try to help and accommodate it. Sometimes I need instant assistance. I use iHMC chat for this. Everyone with whom I deal is always helpful and resolves my issues promptly. Chat option is very good. I also like the Bridge ADP. I have signed up recently and I believe that it will help me to upgrade my payroll knowledge. Thank you very much Samantha and all the payroll team for your great work!

effective and helpful

We transitioned to ADP last year and my experience has been great. Kat and the team have answered questions quickly and knowledgeably while providing consistent reminders for deadlines and important points to include for all things HCM. Thank you for all of your help.

My experience with ADP is always a positive one. And that is all because of the assistance and the help of Emily Winstanley. She is making the process so easy to understand and always so kind in taking her time to help me through all the processes. I really appreciate her hard work and availability and I could not thank her enough for all she does. Thank you!

Emily Winstanley is our payroll specialist, and since collaborating with ADP, operations have run seamlessly. Emily exemplifies utmost professionalism while also being exceptionally kind and friendly. During urgent situations requiring immediate action, Emily has demonstrated a profound understanding of our business needs and provided invaluable support. Thank you, Emily, for your unwavering dedication and assistance.

We have used ADP for almost 2 years now and have had an excellent experience. Running the payroll is simple and the reporting tools are excellent. We use the managed service where my contact, Emily, is always happy to assist, friendly and super efficient. Takes a lot of pressure off knowing I can contact her to take care of the usual monthly payroll processing tasks, but also to help with some of the more complex payroll challenges that occasionally crop up. I couldn't recommend ADP or the managed service more.

The service is superb when you seldom need it. My employees love that they can log in on their own and that they get e-mailed an advise of deposit

I switched from GUSTO to OnPay and am really happy with the interface and with the help desk

The customer service has been excellent. Communication has been very prompt and clear, and the team was proactive in helping us get our first payroll processed successfully. This was my first time running payroll, and I really appreciated how approachable and supportive they were throughout the process.

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline.

Onpay has been wonderful. The customer service is amazing.

OnPay has been an excellent payroll service. Their customer service truly stands out. The team is knowledgeable, patient, and consistently provides clear guidance, which has made payroll and tax processes much easier to navigate. Responses are prompt, questions are answered thoroughly, and support is readily available when needed. The range of services offered is comprehensive and reliable, giving me confidence that everything is handled accurately and on time. I highly recommend OnPay to any small business owner looking for dependable payroll support.

Great customer support

OnPay is super easy to use to run bi-weekly payroll and affordable for small business! Setting up everything initially as a new business has some challenges; however, the OnPay staff was right there to help and guide me through the process!

I use OnPay to run payroll for my own company and for my clients’ small businesses (usually 1–2 people). The interface is very user-friendly, the whole process is smooth, and their customer support is prompt and great. I think OnPay is a great, cost-effective option for small businesses.

Very easy to set up a new small business. Great customer service. Good price point.

OnPay is amazing! Customer service is there when I need them and always address my concerns.

Great payroll service - website is very user friendly with some nice features - running payroll is straight forward - everything needed is displayed on one page - the service is reasonably priced. The absolute best part is their onboarding process with a zoom meeting to run the first payroll.

OnPay has made setting up my payroll easy and manageable. I was assigned an account manager, a real person, who met with me to understand my payroll needs and walked me through the set up process from start to finish. Overall, a wonderful experience!

When we found OnPay and started the enrollment process, it was much easier than expected. After one phone call, the transfer process was started, and our target payroll date was set. The integration of our data was quick and easy to complete. Their system is easy to navigate, and taxes were set up to pay automatically; even the various local taxes were set up by OnPay at the correct rates, etc. We have a smaller payroll, but they gave us their best service at a reasonable price. They are a great solution for businesses of all sizes, with affordable pricing, excellent support resources, responsive performance, and user-friendly interface. Thank you OnPay!

Since the beginning, my time with OnPay has been very pleasant. The customer support I received in the beginning for onboarding, learning the system, and first payroll was phenomenal. The ongoing customer support and support availability is great. The portal and system is very easy to use, and the value for the money is great

They are very efficient when you call by phone and quickly help resolve any problems with payroll payments.

We had a great experience from checking out the product to onboarding. I appreciated Emily’s help with setting up the company. The resource documents on the site were helpful, although I did struggle to figure out which were included with my subscription. Additionally, they uploaded our past data quickly, which allowed us to run payroll the following week.

Excellent problem resolution. No hidden fees like the leading company. Good phone support. If a tech doesn't? know the answer, it is quickly elevated until satisfied.

System functions are simple and smooth. The best part i liked is the service calls. I am really impressed with service calls management. The team is very clear and providing right answers for our queries.

OnPay's new account team who helped me set up payroll were outstanding. Their payroll platform is user-friendly and clean and crisp. Fantastic experience thus far.

Easy to navigate and customer service is great! Vanny made setting up our account easy, and his explanations for services, payments, payroll, etc. were easy to follow. He is quick to follow-up with any issues or questions you may have. I haven't automated payroll just yet, but running payroll is simple. Highly recommend!

I love that I can set payroll and forget about it. It is so easy to use.

Olivia is awesome. She helped me set things up and handles our account

Simple to use Great customer service

Very user friendly.

Working with Dan and Surepayroll has been a wonderful experience. Dan makes the process seamless. Great customer service and easy to use program.

Easy to use and quick response

Excellent customer support onboarding. Easy to use and set up auto payroll.

My rep is bomb

Easy to set up, edit and process

Very helpful guidance throughout the initiation process and very accessible whenever there are questions.

Love it. We switched from Gusto.

VERY EASY AND STRAIGHT FORWARD

Whenever I call everyone is helpful & knows there job. They are also kind.

Good service and support

Easy set up. Great communication. Would definitely recommend using surepayroll.

This company is not good and they try to take advantage of small businesses if your not paying attention to you businesses account they just take money with out telling you and then never listen to when the customer want and there needs

Customer service was "Johnny on the Spot." First time running payroll in my life and she made me feel like a pro. What a great program too and at a great price!

Eric Jordan was very helpful with the process. Tks

Very easy to use I even do have a great experience with customer service

I love the software and their customer service is great.

They are the best ones that I have used I tested them against other payroll companies and this one is the best. 💯🌎✌️See for yourself and I will guarantee you will be in good hands and safe for you and your family and friends and your company.

Paycor does a legitimate effort to provide upgrades and new features to add value to their platform. The user interface has gotten better over the 4 years I have been using them. The one big red flag is that their customer service is deplorable. You do not have a dedicated rep to contact so if you have a standing problem, you have to start from square one every time with a new rep. Secondly, emailing them simply goes into a black hole. Never to be responded to. I cannot remember the last time my HR team has contacted customer support via email and received a response. Making an appointment is moving a mountain.

I worked with Paycor at my previous employer and LOVED it. Then Covid happened and all hell broke lose and their customer service never recovered. They are still working from home, which is why I think it is SOOO bad. I put in support tickets, and NO ONE ever answers them. If I call, I can sometimes get help, but the knowledge is limited. I usually hear them typing in my question to someone else and waiting for the answer. Why can't I just talk to that person. Anyway - the ease of use is SO much better than ADP, so I think I'll keep them.

They say employees cannot get any assistance from them, the company admin has to call for the employee for any assistance with the app. ADP had a special line for employees, but paycor wants to inconvenience their client so much by having them be the middle man as if they have nothing else to do, even with so many employees. They say privacy, but i say bs!! It's just about app issues, not getting into the company account.

Type of Complaint: Payroll Processing / Banking / Software Reliability I am submitting this complaint for transparency and documentation purposes, so other businesses can make an informed decision before onboarding with Paycor. From the start of our relationship, we experienced a high volume of issues, many of which were basic and easily avoidable. While some individual items have since been addressed, the sheer number and frequency of problems created ongoing operational strain and ultimately led to significant frustration. Payroll & Employee Data Errors During the initial transition from our prior payroll system, employee information was transferred incorrectly. In some cases, employees received pay changes that were not authorized by the company. These errors required internal corrections and should not occur in a payroll platform. Banking & 401(k) Handling Issues Paycor’s parent company, Paychex, manages our 401(k). Our account includes three separate EINs, each with its own group ID and bank account. Despite this structure, contributions were pulled from the wrong bank accounts, mixing funds between entities. This is a fundamental control issue and required repeated follow-up to resolve. Support Experience Customer support has been inconsistent and often ineffective. Problems frequently required multiple contacts, re-explanations, and escalation to achieve resolution. The burden of troubleshooting often fell back on our internal team. Software & Onboarding Limitations Employee self-setup regularly failed, particularly on mobile devices. In many cases, employees were unable to complete onboarding without forwarding setup links to office staff for manual completion. This defeats the purpose of a self-service payroll platform. Payroll Delivery & Communication Issues Physical paychecks were mailed via ground shipping, resulting in employees being paid nearly a week late. While additional fees for mailing checks were disclosed, it was not clearly communicated that delivery would take 5–7 days after payroll processing, which is an unreasonable delay for payroll services. Additional Context I want to be transparent that my patience has worn thin at times—not due to any single issue, but because of the cumulative effect of so many problems, including several that should have been preventable with proper setup and controls. While Paycor may state that certain items were eventually resolved, the volume and repetition of issues are the core concern. Several of these problems—particularly unauthorized payroll changes and incorrect bank account withdrawals across multiple EINs—should not occur in a system responsible for payroll and retirement administration. Purpose of This Complaint No further action is requested. The intent of this complaint is to document our experience and ensure other businesses are aware of the challenges we faced before committing to the platform.

So frustrated that I have to give Paycor even one star. I have more complaints than I can name here, but to list a few, they charged us monthly for our seasonal business even when we were closed. You CANNOT speak to a manager when you have an issue. Customer Service tells you they will let management know your issue and if they deem it “necessary”, they will call you back. The manager, Tyler Brandon, did not deem our issue worth a call back. I am so relieved to never have to deal with this company again and I STRONGLY recommend others not deal with them either. Do not walk… RUN to a different payroll company.

I’ve had an extremely disappointing experience with Paycor. Urgent payroll issues routinely take weeks to resolve, which is unacceptable when employees’ pay is on the line. Customer service is consistently poor, with long wait times just to speak to someone, and there are no dedicated account representatives to provide continuity or accountability. The onboarding process was inadequate, and the system was not set up correctly from the start. Once contracts are signed, support drops off significantly, leaving you to troubleshoot complex payroll and HR issues on your own. The platform is also not as robust as advertised. We were repeatedly told certain functions were possible, only to find out later that the system cannot actually support them. What is most frustrating is that when contacting support, it often feels like I understand the system better than the representatives assisting me. Any request, even basic ones, requires hours of follow ups, explanations, and escalations, and many issues still remain unresolved. If you choose Paycor, be prepared to spend at least five hours trying to fix problems that should be straightforward, with no guarantee they will be resolved. I would not recommend Paycor to any organization that values reliability, responsiveness, or accurate payroll processing.

Absolutely terrible. Terrible customer service and so many hidden fees. DO NOT USE PAYCOR AS YOUR PAYROLL COMPANY.

Customer support is horrible. Stopped using them and was told we would get a refund yet they continued to charge us.

Absolutely the worst customer service. They ignore what you say and talk over you, refusing to let you talk to their supervisor.

Login issues. I have to reset my credentials constantly because this app doesn’t recognize my login information ever. What a pain - the codes -emails verification when I enter correctly. You would think a company like this could fix their bugs. Worst app ever

As a Payroll manager who has been working with Paycor since July 2023, it is THE WORST payroll system out there. Their reporting data is constantly wrong and they have done little to help. Their fees are outrageous and constantly increase. They get you in by making you think you will pay less than other companies but that all changes when you are stuck with them and they know it will be difficult to change to another provider. There is so much more but I know adding too much detail will have people overlook this. I will tell everyone out there not to go with them.

BEWARE! This company model is designed to charge its customers miscellaneous fees 1st, payroll services 2nd. Potential customers should be aware of the “multiple” fees that are assessed for basic services.👇

This is absolutely the worst company on the planet. How this company is even in business. Why there customers pay them is beyond me..

AVOID! I gave them 1 star because no stars wasn't an option. They billed me for a service I specifically said I did not need. When I went to close my account, I was told it would take 30 days and I was billed for the next month.

I fired them because of many mistakes. They even forgot to pay the taxes for the last payroll they processed. No way of contacting them so i reported to the BBB. Stay away from this company

Very bad rip off company Do not ever use this company Closed my account without my approval then charged cancellation fees DO NOT DO BUSINESS WITH THIS COMPANY

The promise the world and deliver nothing! It has been the worst. Once they get you signed up the customer service is non existent! Do not switch to them. I wish we never would have left Paymaster.

Pay corps will hook you with small charges and leave you with big fees.If you choose to leave. They are so compartmentalized that they cannot help you.Unless you are on hold for multiple parts of the company. You're on boarding person will not be the person that handles your issues when they appear.