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Ease of use.

I Love Gusto!!!❤️⭐️⭐️⭐️⭐️⭐️❤️ Very easy to use and excellent customer service!!!

Very easy to input payroll

It's been pretty easy to figure out how to use Gusto to run my payroll - and once I learned the basics, logging in and actually using it every month is even easier.

Make complex taxes and benefits easy

Gusto is super-easy to use and takes care of everything payroll-related for us. Simplifies my job tremendously!

Gusto is very user friendly and easy to navigate. An extremely effective on-line payroll system.

No Non-sense No BS. Just done and customer service is very responsive with a live human.

Customer service called me almost immediately after my request and was able to solve my issue quickly and efficiently.

It is a simple uncomplicated dashboard, fast and so efficient!

Gusto is such a user-friendly platform that really helps me manage my small business and get my employees paid accurately and on time. Highly recommend this for anyone looking for a small business solution.

Have been very helpful when needed and the site is mostly user friendly. Even helped with getting the workmans comp insurance we needed

great site.

Gusto has been great. Its easy to use and their customer service is awesome. It was recommended to me by our accountant and I would recommend Gusto to anyone running a small business

Easy to use program.

Easy to use - made running a business easier - love all the options

I like that I can process my payroll even the day of payroll and , since I write my own paychecks in house, gusto takes care of the rest!

The software is relatively easy to use. If I run into a problem, I can always get help from your virtual assistant or get live help when needed.

The chat worked me through the process and I was able to complete it quickly with no phone calls

Gusto has been a life saver while starting a small group practice. Highly recommend

Sales rep and customer service rep was outstanding and patient with me getting my account up and running. Also provided additional services too. Very responsive and patient.

I ONLY LIKE PAYCHEX BECAUSE OF ONE PERSON DIXIE FORTUNE GOOD CUSTOMER SERVICE VERY KIND AND CARING AND WILL HELP YOU! NO ONE ELSE CARED!!!

great company for payroll

There was a challenge with re opening our account... Carlos stayed with me until we could resolve it. He was terrific!

Our representative was knowledgeable, professional, and easy to work with.

Everyone is knowledgeable and very helpful.

Ángela is amazing 🤩

Elizabeth is the best HR lead I have ever worked with! She’s a great asset to Paychex. I feel so lucky to be one of her assigned clients.

Simplicity

Paychex is very thorough and trustworthy. Their site is easy to use as well and their customer service is good!

All employees are friendly and helpful. The website is user friendly and easy to navigate. Customer service is prompt, payments are timely and the staff is knowledgeable.

I can do everything for myself online.

they are getting it done, excellent customer service

Renee was very helpful by guiding me through some procedures I don't' know much about. She explained things and helped me choose the best answer.

It was easy and informative.

They help me with the problem

Our Account Manager, Nigel, has been extremely helpful, patient, and professional. Although he is not always immediately available due to the high volume of calls, he is always willing to assist whenever he is available. He is knowledgeable and consistently provides excellent support. One area for improvement is communication from some Payroll Specialists. At times, they do not send a recap of our conversations via email, which would be helpful for documentation and follow-up. Additionally, the Paychex system could be improved. The system is quite slow, and the Grid is not very user-friendly or intuitive. It is not as straightforward to navigate as it could be. Overall, despite the system challenges, the quality of service provided by our Account Manager, Nigel, has been excellent. His professionalism, expertise, and willingness to help have made a positive difference in our experience. One additional area that needs improvement is the chat support experience. On a few occasions, the chat representatives ended the conversation before confirming that my issue had been fully resolved or that I had no further questions. Unfortunately, I do not remember their names. I would appreciate it if chat representatives could ensure that customers' concerns are fully addressed before closing the conversation. This would greatly improve the overall support experience. In my experience, the chat support has not been as helpful or responsive as the phone support.

quickly solved the problem

Paychex reminds me when my payroll is due. I appreciate that service!

Hello, I would like to express my sincere thanks to Lacey K., Angela M., and Dustin R. for their outstanding support. I recently had an issue with my 401(k) plan, and they resolved it efficiently while providing clear and helpful explanations. Whenever I contacted any of them, they responded promptly and handled the matter with professionalism. Thank you for your excellent assistance. I remain a loyal Paychex client and truly appreciate your support. Best regards, Ron Hogan SR

I want to update my previous review concerning ADP everything stated in my review occurred but since that day ADP has been working at a fever pitch in order to rectify and resolve the issues and have been in constant contact with me around the clock and as a client I respect their efforts and their concerns thank you ADP

I recently experienced fraudulent charges through a bank card issued by ADP's Wisely unit. The company was proactive in documenting and addressing the fraud, and the funds returned to my account within about a week. Thank you ADP/Wisely!

Adp is great and they’re are always advancing their technology. I feel like every month there’s a new added feature!

Yall can make it better if you please post w2s as soon as possible would be amazing! just like paychecks and financial aid refunds, this money is heavily depended on. I love the app it’s easy to use and very convenient. Keep up the amazing work! Thanks for everything you do!!

Jackson Miller with ADP in Louisville, KY gave me an incredible experience. He went way above and beyond. I am not one to post reviews, but his effort and knowledge compelled me to do so. Wish I had more stars to give him.

The UK Dallas Team consistently communicates effectively and provides excellent support. Martyn is an outstanding service manager—always accessible and responsive when I need to escalate an issue (which, to be fair, is quite rare). The entire service team is exceptional, with Jen standing out as a true star and an invaluable member of the team.

I have worked with ADP as our Payroll Provider for the last 12 years. Can't fault the service I receive. We have been through lots of big changes within our organisation over the years and I have always felt very supported. I used ADP Freedom for many years and have now switched to iHCM - NextGen More user friendly that Freedom. Thanks for all your support ADP, hopefully for many years to come

I have been working with ADP for a few years now, specifically the Dallas Team which operates in the UK payroll division under the guidance of Martyn Brown. The team have always been professional and resolve any issues quickly and I felt like I was their only client even though I know I was one of many! The software is easy to navigate, it is sometimes a little slow at loading. It has been a pleasure working with the Team! Thanks for everything!

10000 times better than anything else available. It isn't perfect but at least i get to work with real living local human beings and American support agents not located in India speaking Hindi in the background and being able to help as well as a block of wood. Compalin all you wish , go try quickbooks or paycom and see how life goes for ya.

We are using iHCM and can highly recommend. Great payroll support (Karishma)! I'm really happy with how quickly they respond to service tickets and the excellent communication throughout.

I’ve been using ADP for around ten years (previously freedom, now iHCM), the team are so helpful and personable and they are always quick to respond to queries and willing to help. iHCM has some great features and I am really enjoying using it. Great reporting and quick turnaround on bespoke reports as well.

We have been a customer of ADP now for 18 months. The support we receive from Yousif, as our dedicated contact through our managed service, is outstanding. Yousif has gone above and beyond and truly taken the time to understand our business, our ways of processing payroll and our requirements. Yousif is extremely knowledgeable, personable and helpful; providing us with practical, timely and effective advice (including improvement suggestions), guidance, training and support - we could not recommend him highly enough! The IHCM system is intuitive, easy to use and provides us with great visibility and functionality to process our payroll safely. As a reflection of our experience of ADP, we have recommended ADP as a solution to partner organisations and we are confident the service provided by the ADP team will meet their needs.

We moved our Payroll to ADP several years ago, and it has made life so much easier. Our Payroll process has become more efficient, and less stressful. On the rare occasion we have an issue (which is more often than not due to user error on our side) it is always dealt with promptly and properly. I have often contacted Julie or Andrea for advice, and I find them both to be extremely helpful, professional and a pleasure to deal with. We are now looking to expand our use of ADP from Payroll only to Payroll and HR.

ADP have been fantastic for our business. Employees love the mobile app and the ease of use. Karen Jackson-Hill (of ADP) goes above and beyond for our business.

Nikki Murphy - Top employee with ADP. Nikki has supported us since we transitioned to ADP 2 plus years ago. Nikki is professinal, knowledgeable and above all else extremely helpful. It has been an absolute pleasure working with Nikki and ADP Ireland.

Always available to help with any queries; Jackie is super-helpful and processing is made easy each month. Stress-free experience

We have had a positive experience with ADP since day 1 and have always been able to quickly resolve any last minute issues we may have regarding our payroll. Saqib Hussain has consistently been super helpful, responsive, and polite, always going the extra mile to assist us. His keen attention to detail and proactive approach ensure that our payroll is processed smoothly and on time, eliminating unnecessary stress or last-minute issues. What truly stands out is that he never keeps us waiting or panicking which we have unfortunately experienced in the past with other payroll providers. Having such a reliable and efficient payroll contact makes a huge difference, and we truly appreciate his dedication and professionalism. A big thank you to Saqib and the Miami Payroll Team for their continued support.

My experience with ADP is great for many reasons. It is a very good feeling that the payrolls for which I’m responsible are processed always accurately and reports are provided on time. It is great because Payroll Specialist, Samantha Carroll, who is the first contact for my payrolls, is very knowledgeable, always helpful, patient and accurate. When I need help, it is always provided to me. When I need to add an emergency late change to payroll I know that she will try to help and accommodate it. Sometimes I need instant assistance. I use iHMC chat for this. Everyone with whom I deal is always helpful and resolves my issues promptly. Chat option is very good. I also like the Bridge ADP. I have signed up recently and I believe that it will help me to upgrade my payroll knowledge. Thank you very much Samantha and all the payroll team for your great work!

effective and helpful

We transitioned to ADP last year and my experience has been great. Kat and the team have answered questions quickly and knowledgeably while providing consistent reminders for deadlines and important points to include for all things HCM. Thank you for all of your help.

My firm has used OnPay for the past 8+ years for our client's payroll. OnPay has reasonable rates; a fantastic partner package; amazing customer service and works perfectly. Highly recommend!

OnPay is a top-notch product that is cost-effective, easy to use, and has great customer support.

Super user-friendly interface, fast and friendly and personal customer service.

heir customer service is always friendly, helpful, and easy to work with. It’s reassuring to know that when you need help with something as important as payroll, you can actually reach someone who is willing to work with you to find a solution. Great customer service and a great experience overall. Highly recommend OnPay!

On Pay makes Payroll easy. Customer service actually answers the phone without waiting on hold forever.

The very helpful staff made startup fast and easy. They are patient when I have called for help and don't charge extra for the help. The interface is pretty intuitive making it easy to complete regular tasks and find records. The cost is very reasonable for the services we receive.

I have used on pay for 2 years now. We are a small local business. I use to do payroll in house and process all payroll taxes and reports. On pay has taken a lot of stress off me. The onboard system is easy to use and navigate. The payroll taxes are always correct and filed correctly. I wish I would of went to them sooner. Also the price is affordable. I would highly recommend on pay to any small business owner!

This is the first and only payroll company our small nonprofit subscribes to. We're very pleased with the weekly Monday morning reminders to do payroll, the ability to download checks and tax forms, and helpful customer service.

We have been using Onpay for years. Customer service is excellent when we have any questions, they are quick to respond. The process is easy with reasonable fees.

Amazing service!!

On Pay is a simple and straightforward payroll system but it is not so simple that it can't handle various needs. It is straightforward in set up and it has easily handled our W-2 employees, our 1099 contractors, and handling tax payments with other states in addition to the standard tax forms to the government. We are a non-profit but it has been effective in handling the nuances of that and I'm sure it would be as effective for a for-profit company.

Great customer service from emails, calls and online chat. Platform is easy to navigate.

Easy, fast sign up. Excellent service.

Great customer service and quick responses. We have yet to encounter an issue that they haven't been able to resolve. We appreciate being able to speak directly with a representative who is always willing to answer our questions and provide support when needed.

Joi Counseling Center has had a highly positive experience utilizing OnPay as its payroll and human resources management platform. The software has consistently provided a reliable, user-friendly, and efficient system for managing payroll processes, employee records, tax filings, and compliance requirements. One of OnPay's greatest strengths is its intuitive interface, which allows administrators to process payroll accurately and efficiently while minimizing administrative burden. The platform's automated tax calculations and filing services have helped ensure compliance with federal and state regulations, reducing the risk of errors and saving valuable staff time. The employee self-service features have also enhanced operational efficiency by allowing employees to access pay stubs, tax documents, and personal information independently. This functionality has improved communication and transparency while reducing routine administrative inquiries. Additionally, OnPay's customer support has been responsive, knowledgeable, and readily available whenever assistance has been needed. Taryn Kapronic was outstanding.

Easy to use, great, and efficient customer service!

As a new nonprofit founder setting up payroll for the first time, I tried both QuickBooks and Gusto before landing on OnPay. QuickBooks couldn't connect to my bank account and had to "launch an investigation" with no clear resolution - a frustrating experience. I looked at Gusto but a key dealbreaker was their limitation on reimbursement payments per payroll, which matters for a nonprofit tracking ministry expenses. OnPay allows unlimited reimbursements and the pricing is straightforward and affordable for a small organization just getting started. The support experience sealed the deal. I was immediately connected with an onboarding consultant who reached out as soon as I signed up. When I called customer support to run my first payroll, I didn't wait on hold at all - a real person answered, walked me through everything, and a second rep kindly helped me correct a mistake I made on that first run. Responsive, patient, and genuinely helpful.

Elsie was very helpful, knowledgeable, professional, and friendly. Thank you!

OnPay made the entire onboarding process feel effortless. From the start, their communication was clear, consistent, and genuinely helpful. Their team walked me through each setup detail live, making sure everything was configured correctly for my business to start running payroll without any hiccups.

I switched to OnPay for payroll for my small company (70 or so employees) after using ADP, and it’s been a strong move for us. ADP definitely has more features, but OnPay is much simpler, easier to use, and significantly more affordable. The all-in-one pricing model is a big plus—no hidden fees or surprises. I also prefer being able to print checks in-house rather than relying on a courier. There was a bit of a learning curve with setting up the import template for hours and pay, but once that was dialed in, running payroll became very straightforward and efficient. The software can feel a little too basic at times—for example, it doesn’t currently support tracking gender/sex for employees, which I need for certain reporting—but for me, the tradeoff is worth it. The simplicity and cost savings outweigh the missing features. Overall, I’ve had a great experience and am in the process of moving my other small businesses over to OnPay as well.

The platform has been easy to use.

Seamless payroll processing

We love SurePayroll! It is perfect for our company size. The cost fits our budget. We've been customer since 2021.

Great customer service. Easy to use interface. Only negative is they occasionally charge the incorrect tax amount and have to refund. Makes more work for me. Otherwise, awesome service.

Have satisfactorily resolved the pending case regarding company referral reward. Thank you!

Easy to navigate and easy to get in contact if there is an issue .

Ease of executing payroll

Great support. Sensible user interface. Easy to use. After trying to do payroll myself, I realized that I needed to automate payroll for our nanny. It sure saves me a lot of time and effort. Many thanks to Mackenzie Burnham for helping me get started and executing a catch-up payroll to account for my manual tax payments.

Sure payroll is by far the easiest way to do payroll for a small business . Much less expensive then other payroll services , Top notch customer service

Ease of use with system

Been using SurePayroll for over 15 years, great experience, recommend.

This company makes running payroll very easy is accurate and very helpful.

I’ve been using Surepayroll for a few years to manage our small business and I have found it to be not only an affordable option, it’s also user friendly. I am not well versed in things like this and Surepayroll provides everything we need to operate payroll, reporting for quarterly and year end. Totally recommend for small businesses!

Excellent Service – Special Thanks to Frank! I've been using SurePayroll for a little over a year and have been very happy with their service. Their customer support has always been great, but today I had the pleasure of working with Frank, who was truly exceptional. He was extremely knowledgeable, patient, and took the time to educate me and offer valuable advice. I couldn't have asked for a better experience. I highly recommend SurePayroll!

user friendly good customer service

Excellent and easy to get help

Very easy to use

I am the owner of franchise RobotLAB , Arlington, VA and use the company to do my payroll. I had a great customer experience in doing my payroll. I want to specifically mention Matthew Grimes for being responsive at short notice and to walk me thru many issues with my payroll.

Simple and easy to use.

I have always had a great experience working with SurePayroll’s customer service team. I don’t need to call for assistance often, but whenever I do, I receive the help I need and my issues are resolved quickly. The SurePayroll staff are exceptional — knowledgeable, approachable, and genuinely committed to helping their customers. They make the process easy and never make you feel like you are inconveniencing them or simply asking them to do their job. There is no run-around; they take the time to understand the issue and provide solutions. SurePayroll is especially well-suited for small businesses that may not have a large administrative team available to troubleshoot payroll questions or handle unexpected issues. Highly recommended!

Paycor stands out for its exceptional technology, outstanding customer service, and competitive pricing. The platform is intuitive, easy to navigate, and offers a comprehensive suite of HR and payroll solutions that help streamline everyday processes. What truly makes Paycor different is its commitment to customer service and providing the support businesses need to succeed. The combination of innovative technology, personalized service, and incredible value makes Paycor a standout in the HCM industry. Highly recommend!

I find what I need. Thank you

There are some struggles sometimes. A lot of areas to fix one thing and remember to change everywhere, BUT their agents are patient and help work through everything. I have chatted online as well as by phone.

I called in to get instructions on how to process a repayment for an employee I had accidentally overpaid and the representative was extremely helpful and even set the repayment plan up for me in Paycor and gave instructions on what to do once all payments have been received.

Paycor is very easy to work through and very self-explanatory.

I love the software and their customer service is great.

They are the best ones that I have used I tested them against other payroll companies and this one is the best. 💯🌎✌️See for yourself and I will guarantee you will be in good hands and safe for you and your family and friends and your company.

I want to be fair, all HRIS providers have problems, especially for the ones who are in the system all day. The core features of Paycor are great and industry leading. However, their customer support and many random glitches are frustrating. The support is hard to work with because they can either be consistently wrong and/or consistently slow. As far as glitches, they really need to stop releasing new features while existing features have problems. Things will randomly break/glitch, they'll tell no one, and then after you reach out, they'll tell you, "Yeah, we're working on it" or "We'll send this to the Product Team." Paycor really just lacks consistency in many areas which cause pain on an otherwise good and easy to use software.

We have been happy with our switch to Paycor. There are fast response times from support, which is great. There are a few things that I feel need improvement. The reports are a little clunky, and I sometimes struggle getting the custom reports I want. Another struggle is manual checks and voiding them before payroll is processed. Overall though, the software is significantly better than what we used before.

learning the new template.

Generally speaking, with most of the tickets we put in, Paycor is able to resolve our issues within a day or two.

Paycor is a strong HCM offering many capable tools. Payroll and benefits work well for our company of around 250 employees. Support is okay. Paycor will help you resolve issues, but it often takes multiple tries through support. Right now, we are working through OBBB changes. The biggest downside we have is Paycor has began raising prices. The last two years price has gone up roughly 5% each year with no additional value, and actually service is worse.

The wait times for Premium Support to respond and find a solution/fix are taking longer and longer.

I like the product. It was be nice if some of the streamlining issues were addressed but overall it's a good product. Customer service is lacking. Most of the time I contact customer service for support I am provided with the knowledge base article that I have already followed the steps but I still have outstanding questions or concerns. The back and forth for support is ridiculous. Then when asked to provide a screen shot that I already provided attached to the case is redundant. Customer support feels useless at times as I have to open up a case for a case that was closed before I could confirm the "solution" solved my problem. Every so often I am paired up with a Customer Service agent who is personable and thoroughly enjoys their job. I love working with these few employees as they truly want to help and provide a solution.

Sales people were great and answered all questions; however, implementation was not what I had anticipated or expected. A lot of the functionality was not set up for us, we had to set up ourselves. I would recommend hiring a third party to assist with implementation so you get a working system from go-live. Customer service after go-live is SLOW to respond and generally not super helpful, rather direct you to links on their help page for you to figure things out on your own.

Cases outstanding take too long to get resolved and then the responses don't have the email chain of events to reflect on to make the process easier. When you have multiple cases open this can get confusing. Customer service reps give different information, or needs to create a case because they can't help and you need to keep english reps. only

We are very disappointed with our experience, as what was sold to us does not align with what we have actually received. The level of support currently available is extremely poor. Most chats or support calls result in cases being closed without resolution, leaving issues unresolved and requiring repeated follow-ups. Our team is consistently bounced between departments, with little ownership taken to see issues through to completion. There is no option for live, video-based communication, which would greatly simplify conversations and improve understanding for more complex issues. Additionally, there is no clear or reliable escalation path. We do not have a designated contact to raise ongoing concerns or escalate support issues when they are not being addressed. The overall lack of responsiveness from Paycor is the primary reason for our very poor rating. The only individual who attempts to follow up is the sales representative, and even that engagement feels driven primarily by upsell opportunities rather than genuine concern for resolving existing issues or improving our experience.

Employees are happy with the system, but the system needs work for administrators. PAYCOR should hire more employees for service and developers versus sales. Happy customers will result in more sales. Customer service response is slow and typically results in sending to a developer to fix. Knowledge articles aren't always easy to search to find answers. Report Builder - needs work, and Custom Reporting is going away. Tax returns don't appear to have been filed timely. Paycor has added some additional payroll and time reports which has helped reduce payroll review time.

Better reporting tools. More consistent customer service experience - it's either great or it's not good at all - nothing in between.

Paycor does a legitimate effort to provide upgrades and new features to add value to their platform. The user interface has gotten better over the 4 years I have been using them. The one big red flag is that their customer service is deplorable. You do not have a dedicated rep to contact so if you have a standing problem, you have to start from square one every time with a new rep. Secondly, emailing them simply goes into a black hole. Never to be responded to. I cannot remember the last time my HR team has contacted customer support via email and received a response. Making an appointment is moving a mountain.