Great customer service
Great customer service. highly recommend.
BBs Biz E HBR 4104/5/6 Kauai Balaski
6 years ago
Leader's is a true leader in the world of CCs!
Leader's has been such an upright business choice for me! I can't imagine being with any other company. They are hands-on and the most streamlined immediate responders to any issue, tho the few issues I had were from my unfamiliarity with the process. The great thing about Leader's is they are always there to give you excellent instructions when necessary!
Very Happy with Their Products & Service
Since switching to Leaders Merchant Services our company has seen better results - fewer billing disputes and lower rates. The people in their customer service department return our calls and emails promptly. The few times they didn’t have an answer for me, they followed up and were very professional. We have been very satisfied with the service and products from Leaders.
Fast, Helpful, No BS
Finally decided to get a card reader for clients who need to pay by credit card. Leaders got my application approved fast. And the salesperson explained the set up, all the plans and how the billing cycle works. No BS. Very helpful. Thank you, Leaders.
A Card Processing Company With Everything I Was Looking For
Finally a card processing company that has competitive rates and low fees. And deposits from transactions hit my account quickly. The few times I’ve needed to speak with customer service they’ve been very professional and helpful. Thank you, Leaders!
Low Rates & Great Service
Happy to recommend Leaders. I’ve worked with credit card processing companies in the past and had some pretty awful experiences. LMS has been great. The customer service group has responded quickly and professionally when I’ve had questions and their rates are still some of the lowest in the category.
Should have switched sooner!
We were very unhappy with our processing company (terrible customer service, would never give me a straight answer about cancellation fees) and needed to find a better solution. Came across Leaders Merchant Services (rated highly for their low rates). Switching over was much easier and faster than I expected. Should have done it sooner - would have saved $$ and headaches.
Leaders Merchant Services is the best!
Leaders Merchant Services is definitely the best processing company I have worked with.The whole application process was quick, easy and painless. I am paying low rates and when I have any questions about my billing statement/charges, their customer service team is professional and patient. I highly recommend Leaders!
Merchant Services for ECommerce Beginner
We are new to ecommerce & had no experience with merchant service companies. Leaders answered all of our questions & helped us set up our virtual terminal. Had a few glitches starting out but now everything is good. Their customer service support team (#800 number) helped me resolve issues quickly.
Leaders Merchant Services - best in rates, equipment and response time
Very pleased about finding Leaders. We did a lot of research to find a better merchant services provider (the last one we worked with was too slow responding to me/my customers). Also, their rates are very competitive and the equipment they provided has been very reliable. All good.
Complete professionalism!
I've worked with several merchant service providers over the years, and none compare to the flexibility of working with Leaders. I appreciate being able to have 24/7 support from their customer service representatives. They have always responded to my inquiries in a timely manner As a a small business owner, they have shown complete professionalism and helpfulness in all of my requests!
Leaders has the most competitive rates…
Leaders has the most competitive rates I’ve seen in my search of merchant service providers. I appreciate their low rates, especially when running a new start-up. Very reasonable for someone who doesn’t want to break the bank and still run a business . You guys are doing an amazing job!
Great addition to my company!
Leaders has been a solid asset to my company. Same day approvals and I was provided with my very own card processor and reader upon sign up. They were very helpful in walking me step by step through the set up process. I made a great choice switching to this merchant service company!
Very impressed with customer service
I was very impressed with your customer service. Thank you for making this progress so easy.
Working with Leaders has been wonderful!
Dealing with merchant accounts and credit card processing can be so frustrating for a business owner. But working with Leaders has been wonderful. I have had several issues in the past with credit card processing companies. This is the first time I have felt secure in my customer’s transactions. I can’t thank you enough for the exceptional service!
Almost Perfect
Mostly happy I went with Leaders Merchant Services. For me and my business, saving money/hanging on to profits is the most important factor when comparing credit card processing companies. When I was shopping around, Leaders was offering the lowest rates by a long shot. There were a couple of hiccups with my order and setup, so if it wasn't for that I would have given them the highest rating overall.
Significant funds entrusted after…
Significant funds entrusted after prolonged monitoring. Minor withdrawals efficient. Full redemption encountered systematic holds and support cessation. 𝐕𝐞𝐫𝐢 𝐓𝐫𝐚𝐢𝐥 𝐢𝐧𝐭𝐞𝐥 involvement achieved recovery after demanding process. Definitive note: Platforms obstructing access require extreme caution.
If you want to get the worst service
If you want to get the worst service, pay higher fees than stated, and have terrible customer service, then this is a good place to go to. It is sad that when I did my research, Leaders was listed as one of the top five merchant service providers. They lie, cheat, and steal your money. Their card processing machine malfunctioned and double-charged our customer. It took several hours of our time and 6 weeks for them to correct the issue. Then, to top it off, they charged me almost $400 for the faulty machine even after I returned it. Stay Clear!!!!
Hidden fees, double charges, no support, impossible to cancel — a deceptive, scam‑like service.
Leaders Merchant Services has terrible customer service and an operational structure that forces merchants to interact with multiple disconnected providers, none of whom take accountability. This creates endless loops where you are transferred from one department to another without ever resolving the issue.
They impose hidden fees, double‑charge transactions, and batch sales in ways that make it nearly impossible to track actual deductions. Their practices are deceptive, and they fail to notify or assist merchants with chargebacks, leaving you financially exposed.
This is, by far, the worst merchant services company I have encountered. They make canceling your account nearly impossible, and customer service is effectively nonexistent. On the rare occasion you reach someone, they may be untrained, not fluent in English, hang up on you, or direct you to another number that leads nowhere.
In my experience, and consistent with widespread public reporting, this company operates in a manner that feels predatory and scam‑like. I strongly advise merchants to avoid Leaders Merchant Services.
I contacted them to get rates about credit card processing
I contacted them to get rates about switching over all credit card processing. The gentleman I talked to was very aggressive and when I told him I was not signing anything today he hung up on me. Very unprofessional.