Great customer service
Great customer service. highly recommend.
BBs Biz E HBR 4104/5/6 Kauai Balaski
6 years ago
Leader's is a true leader in the world of CCs!
Leader's has been such an upright business choice for me! I can't imagine being with any other company. They are hands-on and the most streamlined immediate responders to any issue, tho the few issues I had were from my unfamiliarity with the process. The great thing about Leader's is they are always there to give you excellent instructions when necessary!
Very Happy with Their Products & Service
Since switching to Leaders Merchant Services our company has seen better results - fewer billing disputes and lower rates. The people in their customer service department return our calls and emails promptly. The few times they didn’t have an answer for me, they followed up and were very professional. We have been very satisfied with the service and products from Leaders.
Fast, Helpful, No BS
Finally decided to get a card reader for clients who need to pay by credit card. Leaders got my application approved fast. And the salesperson explained the set up, all the plans and how the billing cycle works. No BS. Very helpful. Thank you, Leaders.
A Card Processing Company With Everything I Was Looking For
Finally a card processing company that has competitive rates and low fees. And deposits from transactions hit my account quickly. The few times I’ve needed to speak with customer service they’ve been very professional and helpful. Thank you, Leaders!
Low Rates & Great Service
Happy to recommend Leaders. I’ve worked with credit card processing companies in the past and had some pretty awful experiences. LMS has been great. The customer service group has responded quickly and professionally when I’ve had questions and their rates are still some of the lowest in the category.
Should have switched sooner!
We were very unhappy with our processing company (terrible customer service, would never give me a straight answer about cancellation fees) and needed to find a better solution. Came across Leaders Merchant Services (rated highly for their low rates). Switching over was much easier and faster than I expected. Should have done it sooner - would have saved $$ and headaches.
Leaders Merchant Services is the best!
Leaders Merchant Services is definitely the best processing company I have worked with.The whole application process was quick, easy and painless. I am paying low rates and when I have any questions about my billing statement/charges, their customer service team is professional and patient. I highly recommend Leaders!
Merchant Services for ECommerce Beginner
We are new to ecommerce & had no experience with merchant service companies. Leaders answered all of our questions & helped us set up our virtual terminal. Had a few glitches starting out but now everything is good. Their customer service support team (#800 number) helped me resolve issues quickly.
Leaders Merchant Services - best in rates, equipment and response time
Very pleased about finding Leaders. We did a lot of research to find a better merchant services provider (the last one we worked with was too slow responding to me/my customers). Also, their rates are very competitive and the equipment they provided has been very reliable. All good.
Complete professionalism!
I've worked with several merchant service providers over the years, and none compare to the flexibility of working with Leaders. I appreciate being able to have 24/7 support from their customer service representatives. They have always responded to my inquiries in a timely manner As a a small business owner, they have shown complete professionalism and helpfulness in all of my requests!
Leaders has the most competitive rates…
Leaders has the most competitive rates I’ve seen in my search of merchant service providers. I appreciate their low rates, especially when running a new start-up. Very reasonable for someone who doesn’t want to break the bank and still run a business . You guys are doing an amazing job!
Great addition to my company!
Leaders has been a solid asset to my company. Same day approvals and I was provided with my very own card processor and reader upon sign up. They were very helpful in walking me step by step through the set up process. I made a great choice switching to this merchant service company!
Very impressed with customer service
I was very impressed with your customer service. Thank you for making this progress so easy.
Working with Leaders has been wonderful!
Dealing with merchant accounts and credit card processing can be so frustrating for a business owner. But working with Leaders has been wonderful. I have had several issues in the past with credit card processing companies. This is the first time I have felt secure in my customer’s transactions. I can’t thank you enough for the exceptional service!
Almost Perfect
Mostly happy I went with Leaders Merchant Services. For me and my business, saving money/hanging on to profits is the most important factor when comparing credit card processing companies. When I was shopping around, Leaders was offering the lowest rates by a long shot. There were a couple of hiccups with my order and setup, so if it wasn't for that I would have given them the highest rating overall.
1 star review
Poor communication, difficult customer service, and an unacceptable delay in releasing our funds which significantly affected our cash flow. We expected much better from a merchant services provider.
Leaders merchant service is a scam
I had Leaders merchant service, it is a scam, they have so many added charges, you end up paying every month at least $100.
I have a small medical business with a few daily credit card transactions, so having extra monthly charges was hurting my business.
There added charges included:
Internet fee $5.00
Fraud management fee $19.95
Batch header fee $5.95
Debit access fee $10
PCI $59.9
I absolutely do not recommend this scam service to anyone.
Be extra cautious when dealing this horrible company
I signed up for their services with one of their agents. I did not finish the application as I got hire for a job and willl not be able continue my online selling. The agent have been sending me monthly email to finish my application but I ignored it. As they have my bank info, they started to charge me from June to August $40/month. Then Aug they charged me $168, Nov $217, and Dec $168. I called the company October to have them stop the payment as the application was not finished and I have no access to their payment software app. It is only until first week of Jan they sent me cancellation . My bank account was overdraft due to these charges, January 23,2026 I went to the bank, paid the overdraft and close the account. After it closed they continued charging my bank which of course was denied as it is not longer active. The took money from from account because I sign up for their service but did not finish the application process. Now they put me on collection for $204. I called the company today and they say that even if application is not finished, and have no access to the software I have to pay as I docusigned the application. This is a horrible company, taking hard earned money from other people. I am compiling all my receipts and bank statements and will file a comlaint to the Consumer Financial Protection Bureau and the Better Business Bureau.
Holy cow where do you start
Holy cow where do you start? First the sales people are awful lie lie lie lie and than when you read the contract they just tell you over and over that the contract means nothing l???!!??!! Like WTF means everything and that’s what you will use to screw me over you don’t care what little Timmy the sales guys used to get me to sign. This place is crazy the stuff they use to screw you over. RUN FAST RUN HARD AND NEVER LOOK BACK!!!