Been using Omnisend for 4 years now and…
Been using Omnisend for 4 years now and overall, satisfied. What stood out recently is that a feature I suggested a while back actually got implemented. The team not only listened but recorded my request and followed up once it was live. That kind of responsiveness is rare and frankly, that moment impressed me. It's not perfectly implemented (it's a first version after all), but what matters is that they genuinely take customer input seriously. that sets them apart from a lot of others.
Deliverability
First and foremost, this review is about deliverability and the deliverability support team at Omnisend. We recently moved and verified our domain. At first, metrics were slightly lower, but after a few consultations with the deliverability team and some actions taken, everything was sorted out and back to normal. Issues happen, what matters is having someone who's got your back and I definately had that here. It's still early to rate the overall product, but I thought this first experience is worth sharing,
We are in a middle of moving our store…
We are in a middle of moving our store from WC to Shopify, and just wanted to give a shoutout to the Omnisend support team. We had a bunch of questions and concerns before starting, but they walked us through everything and made the re-integration part smooth and less stressful than we expected.
We run a mid-sized home decor store…
We run a mid-sized home decor store online, think candles, rugs, furniture bits, that sort of thing. We've been using Omnisend for 2 years now and honestly, it just works. Setup wasn't a big pain those days, it seems even easier to setup now a days. The support was helpful whenever we had questions or issues. We are seeing real results without having to overthink email marketing. As a mid-sized business juggling way to many tools, this one actually made life easier.
Honestly just needed something simple…
Honestly just needed something simple to send a few promos, ended up sticking with it. Easy to use, does what I need, and doesn't make me want to throw my laptop. Only thing I would ask for is better mobile editing, but everything else works just as expected.
I had some trouble setting up an…
I had some trouble setting up an automation that sends emails in the recipient's language based on their country. I'm not very tech savvy so it felt a bit overwhelming at first. The customer support team was helpful, they even made some changes for me directly, which saved me time. Most of the time, I've reached out for help, I've had a really solid support. Thanks!
Loving the wide range of prebuilt…
Loving the wide range of prebuilt segments is impressive, it made targeting feel easy. I've definitely noticed stronger campaign results since leaning into the suggested segmentation. Less hustle and manual setup, big kudos to the team, this is what I call intuitive tool!
Great service
Great service, I want some DNS setting and Ominsend did not spare a moment in responding to my issue.
I Suggest Ominsend service for sending email campaigns.
Great platform for small businesses
Great platform for small businesses. Weve been using Omnisend now for almost 2 years and are very happy with the platform. Although it could use some more multilingual support, the overal experience is excellent! Highly recommended.
Email + SMS
We started with email only, but adding SMS in addition took our results to a whole new level. Collecting SMS numbers after focusing on email for so long wasn't easy. That's why my advice for those just starting out, launch email + SMS from the day one, it's worth it.
Happy to suggest for small businesses
As a small business, I need my email marketing to just work, no endless setup, no tech headaches. Standard plan for 4000 contacts costs $44 and has been perfect for my needs. When I had a trouble figuring out why a campaign wasn't sending to a specific segment, their support team solved it and also explained exactly what went wrong and how to avoid it next time.
It's really easy to connect this email…
It's really easy to connect this email marketing app with Woocommerce, and also simple to set up automations that run when something happens in Woocommerce. I really love the dynamic discount codes feature in Omnisend, discount codes we send in newsletter and automated emails are created automatically - unique for each customer. Only thing I would love to see is an option to preview product images right in the customer's inbox so they see them before even opening the email.
We have been using Omnisend for over…
We have been using Omnisend for over three years now. Customer service has always been superb, very responsive, and patient.
A very good platform!
I'm on the free trial and honestly
I'm on the free trial and honestly, I'm impressed. I'm not exactly tech-savvy, and I had paid quite a bit to get workflows set up on Yotpo. With Omnisend? Setting up workflows wasn't a huge challenge, felt like something I can actually do myself. No stress, one quick support ticket and done.
Just starting our e-commerce journey
Just starting our e-commerce journey, and Omnisend program and videos have made it so easy—100% recommendation of this program.
Customer support was helpful and…
Customer support was helpful and patient. I had quite a few questions and challenges around setting up automations for our small family-run business Nico's Motors in Valletta, and they walked me through everything. Recommended!
As someone just getting started with…
As someone just getting started with email marketing, it wasn't easy at first to figure out how to set everything up properly for my store. But your video guides and knowledge base were incredibly helpful, especially when it comes to setting up automations. The built-in presets are very solid, which made things easier.
One thing that would really help small businesses like ours would be the option to automatically redirect replies to different mailbox instead of the default sender email address. That would make things smoother for our store.
S. Wurc
Special thanks to Emna from Support
Special thanks to Emna from Support. She saved me a lot of time. Initially i asked the AI and the AI just talked some bullshits. The most rite thing that AI did is to help me transfer ro Emna.
Emna explained things in the most simplist way. seems like it still has a lot of distance for AI to replace human
Flawless migration from Klaviyo - Deniz has been amazing throughout.
We recently migrated from Klaviyo to Omnisend, and Deniz made what could have been a stressful transition absolutely seamless. From day one, he guided us through every step of the journey with patience and expertise.
What impressed me most was his proactive approach - he didn't just answer our questions, he anticipated potential issues and helped us solve them before they became problems. His responses were the perfect balance of comprehensive detail when needed and straight-to-the-point clarity when we just needed quick answers.
Deniz went above and beyond in setting up our account properly and ensuring we understood all the features that would benefit our business. His support turned what I expected to be a complicated migration into a smooth, stress-free experience.
Good platform for everything email…
Good platform for everything email marketing. Support was lightning fast and helpful, they even reached out before I asked for help!