Dhanushrao was amazing and helped me…
Dhanushrao was amazing and helped me implement a very challenging setup. He did so knowledgeably and kindly. Very much appreciated!
They have a bench.
In most of my efforts, I manually handle all of our domain/hosting selections and management. This week, I was over scheduled and used their chat help tool. They were able to quickly remedy a old domain that was causing an accounting@ e-mail to fail. I appreciate that they have a bench of IT talent to get our work completed from time to time.
Able to give answer to my questions.
Able to give answer to my questions.
Agent knowledge to the problem and the…
Agent knowledge to the problem and the prompet response
Great and efficient support in the…
Great and efficient support in the middle of the night... Thumbs up!
HostGator beats GoDaddy all day long!
I was having some issues with DNS and they walked me through it since my domains were parked at GoDaddy. I had to deal with both, which made for a good comparison. The customer service with HostGator was so much better that I went ahead and transferred my domains to HostGator ....while on the same call! GoDaddy offered to do the reverse, and assume hosting, but they kept me on hold three different times for long time periods, one time clearly just BSing me to keep me on the phone. Without a doubt, I am more pleased with HostGator.
So very grateful for this good help
Once the assistant was able to get me to recognize the pages he was sharing, it suddenly became clear as day.
It is a very well organized structure. (I suppose it could not function otherwise.
But now that I see the layout, I feel grealy empowered to best use my purchase which I have had for a decade or more.
Why do I always think I can fix it…
Why do I always think I can fix it instead of going ahead and contacting hostgator directly? I had an issue with my SSL certificate, and the agent took care of it in minutes on my first contact. So happy for the help!
Excellent support with an excellent outcome
Preema D was very helpful and courteous with a delicate situation where an elderly client of ours, raw from the sudden and unexpected death of her husband, had accidentally deleted all her emails of condolence and other critical post death communications. Hopefully the admins will take a similar stance when it comes to restoration of the account and the charges normally involved given the tragic circumstances. I can now confirm the admins were very understanding and have successfully restored all our client's emails. A big thank you to everyone. All in all a 10/10 experience.
This is the second time in 18 years…
This is the second time in 18 years that I contacted HostGator for support and got it INSTANTLY with wonderful customer service! The first time was over the phone in the late hours of Christmas Eve and this time it was through Chat at 10pm EST. I appreciate the clear communication and help when I'm unable to help myself!
Seasoned Cloud Service Provider uses Hostgator for his presence
I have been a Hostgator user for almost 20 years. I have not always needed a lot of help, however EVERYTIME I have, they have been 100% top notch. I am not a novice in IT, yet due to their excellent customer service and overall reliable service offering and while my career is Cloud Service Implementations, I have never felt compelled to move away, save a buck or anything. They offer a GREAT service and suite of products.
I know nothing about websites but I do now.
I know nothing about websites, yet Vivek guided me step by step through everything.
Been a customer with Hostgator for 15+…
Been a customer with Hostgator for 15+ years, they always give the best customer support, as soon as I need help, I get the help I need. Helpful, nice and knowledgable customer service/support agents, I have been recommending Hostgator to everyone I know, and still do
Shivani was very courteous and promptly…
Shivani was very courteous and promptly investigated and found what was the issue for accessing my account then explained in details the steps that were taken to fix it and what I had to do next. Problem resolved with first interaction. I'm very satisfied.
U need to chat with an experienced…
U need to chat with an experienced advisor as every advisor give different advise and even wrong advise. RAVI was super good and experienced, fast and helpful and he can understand exactly what i am chatting and what problem we are facing. he solve it almost instantly. well done RAVI, thank you so much!
Problems with SSL certificare
I had an issue with my SSL certificate. I contacted Hostgator through chat. The tech idetified the problem and fixed it. Kept me in the loop on what he was doing. I am completely satisfied by the service and would recommend them to others.
Years of great service
Customer Service has always been awesome for me all these years. Staff are knowledgeable and patient. Situations can arise that feel like everything is on fire, but they are here to help, so just take your time to explain the situation.
I needed some support updating DNS…
I needed some support updating DNS records for several of the sites Hostgator is hosting for me. My support rep Ashlesh was all over this and had it sorted in under 5 minutes. Amazing Hostgator support ALWAYS comes through for me. Thank you.
Steel City Gutter Protection
3 days ago
Jeevitha went above and beyond
Jeevitha was incredibly patient and helpful during a complex domain migration. She removed multiple old addon domains, assisted with file management, attempted SSL installation, and walked me through every step clearly. What could have been a frustrating process was made easy thanks to her professionalism and willingness to help. Outstanding support — HostGator is lucky to have her on the team.
Customer Support was sufficient
Customer Support was sufficient
