Another review of my experience with Bluehost web design & Pro support
I have done reviews before in the last few years of working with the Bluehost web design & Pro services team(s). So I don't check in too often because it would be a full time job! But...my new site they built for me is now live & it's awesome, beautiful & professional. & it looks & works just great on the phone too. I feel this service & the people that provide it at Bluehost are worth every penny I paid. I made the decision to have them build me another site after my first one got hacked out of existence & I don't regret it. Even with all of the 30 minute free online site builders, etc. out there, when I look at the time & stress it would have taken me to try to do this myself in the current complex environment...time & energy I could have been spending creating my "back even better" business I can honestly say this was one of the best investments I've made. The excellent & prompt modification service I got from Rommel today which prompted me to this review is just another example of the good experience I have consistently had. While I am fairly technically competent, this project was way beyond my comfort zone & abilities in many ways. And all through it, the Bluehost people have been nothing but helpful & respectful of both me and my business. I have never been made to feel stupid or felt they were impatient with the limits of my knowledge. I for one, am a truly satisfied customer here...so much so that I decided to invest in a year of the continued Pro support so I can continue to do the creative end of building my business to hit the ground running in the new year:)
AMAZING customer support from Ajmal
Ajmal was AMAZING! We were experiencing stressful technical issues with our site migration, and Ajmal was able to help resolve them quickly and efficiently. He was so patient with all of my questions, and he truly went above and beyond to help me. Without his expertise and support I easily could've spent the next two days trying to resolve the issues he was able to fix in under an hour. Ajmal deserves a raise! Thank you, thank you! 5 stars!
PHP update issue
I reached out because I was having an issue updated my PHP version, and support were able to sort the issue in matter of 3 to 4 minutes.
They ask all the question in a way that was easy for me to understand to be able to answer right away and got the issue resolved.
great support
great support - quick and effective
Bluehost.com, is the leader over the internet
I was with Justhost and Bluehost.com since 2011, and I try to change them to GoDaddy.com since 2 weeks ago, and I have transfer all my domain due to misunderstanding, and I just back to them because really they're the leader and professional, since 2 days of shipping company Email Accounts stop include domain s due to non practice and Customer service staff lack sufficient knowledge of procedures or how to resolve problems. I have contact Bluehost again and and they host the Email services for us again, and solve the issue and guide me step by step to update the record for more than 2 hours, I would like to thanks Anusha the online agent who serve me for tonight for very long time.
Nishaan was so helpful
Nishaan was so helpful! It's not often these days that you get someone knowledgeable and helpful, that actually saves you time in your day. Nishaan did that for me, and I'm so grateful.
This was the 6th attempt to get my…
This was the 6th attempt to get my website up and running within a week. The last agent seems to understand the issue right away, prob. because of the call notes. Nonetheless, after repeated attempts I'm happy with the results but will possibly seek another company to host my site due to issue I've had with Bluehost.
Overcome Nerve-Wracking Problem
I had nerve-wracking experience with a website hack, got through that, but then had to restore functionality on the website due to additional unexpected issues. I appreciate the patience and understanding shared with someone who is not a computer or web specialist but an independent publishing web owner.
Excellent customer service
Excellent customer service, they resolve everything very quickly
Sudden and mysterious email issue causing account suspension.…
I had a sudden and mysterious issue with my email that caused my account to be suspended. I called Support and spoke with Rose A. and she was a delight to work with. She quickly gathered information and diagnostics and worked with her escalation Team to assure the resolution completed. Her professionalism, knowledge, troubleshooting skills and follow-thru was some of the best I have experienced on a tech support call. She had my email back up and running within several hours and followed thru with email & phone calls to assure my email was functioning properly on my side.
Thank you Rose!! It was a pleasure working with you!
Great and fixed issue fast.
Great and fixed issue fast.
Thanks for the help!
Thanks for the help!
Gana was knowledgeable and courteous
Gana was knowledgeable and courteous
Gana advised me of the Yoast program and I added it on today.
I neede help to solve an some problem
I neede help to solve an some problem. Sasha was very helpull.
Customer Service Rep was AMAZING!
The customer service rep explained things to me in a way I could understand. He was very patient while i reiterated what he said so i could be assured I understood everything.
Customer service was prompt and went…
Customer service was prompt and went the extra mile.
Rose was knowledgeable friendly and…
Rose was knowledgeable friendly and patient with me
Excellent help!!
Thank you,
Kevin
Great service
Great service, so patient with me and resolved the issue without any postponement
Very helpful
Amruth M was very helpful and explained everything professionally and also gave me resources to help me further my request.
Thank for the service
Thank for the service - Srinivasan did goood wok. understanding.