SSL Issue fixed
Very Very Helpfull all supporter
Both the AI robot and real human helped!
Both the AI robot and real human helped answer my questions.
Their hosting services and support is…
Their hosting services and support is awesome.
Good support.
Good support.
SSL Fixed
Haripriya V. Thank you.
You help me a lot!
Great patients and service from a old…
Great patients and service from a old man lol Merry Xmas to you all
Best customer support
Best customer support
I am happy with my purchase
I am happy with my purchase, it was a good price .
Maksym K
Maksym K. was amazing! I got trapped by a third-party website builder into thinking I had to pay an additional $800.00 to post my site and get it hosted. Maksym spent over an hour with me, making sure I got my website up and running and since I have no experience with this, it wasn't easy for them. They deserve a RAISE!
The best customer service every time!
The agent Uthara was very patient and answered all my questions. They were able to take care of my problem in a very quick manner. I would definitely recommend Namecheap to anyone!
Unrelenting support
I recently began what I'm certain will be a long relationship with Namecheap. I was having trouble navigating through some (I view as) technical issues, and went on-line for some help. They passed me through three different people to try to help me through interfacing with a Microsoft (GRRR!) product. After several hours of their support staff's time, I finally reloaded the MS product, and realized the problem had been solved quite some time ago. These folks stayed with me as we collectively banged our heads on the wall trying to figure out what we were missing, and not realizing THEY had already solved the problem. I cannot say enough about how great the people at Namecheap are.
Expert Assistance
I had an issue with my email and Namecheap tech support team was INCREDIBLY helpful.
Best service Ive had I realy feel bad with how much I have had to come with them with the same problem
I just want to take a moment to say how impressed I am with Namecheap’s support team. My operating system is locked down extremely tight, which means every time I log out, logging back in requires extra security steps. Because of this, I’ve had to reach out to support multiple times — and every single time, they’ve been patient, fast, and genuinely helpful.
The team has assisted me repeatedly without hesitation, sometimes 10 times in a row, and not once did they make me feel like a burden. Their professionalism, kindness, and consistency really stand out. In a world where customer service often feels rushed or automated, Namecheap continues to show real care for their customers.
Thank you to everyone on the support team for going above and beyond. I truly appreciate your efforts and want to honor the service you’ve provided. You’ve earned a loyal customer.
It was an amazing help
It was an amazing help , all my issues was addressed and solved within minutes. I am very very very pleased with the help .
i have purchased handshake domain by…
i have purchased handshake domain by mistake, so i requested for refund and i will thanks the namecheap supports system, they connected ,supported and refunded also , so thankyou namecheap
Fast, Conscise, Helpful
the crew have always been so helpful and supportive! The recent one has been top of all, solved the reissuance of SSL within 3-5 mins! shortening the time like 3-8times
The live agent or human (Mr Bohdan) is…
The live agent or human (Mr Bohdan) is very helpful and is always there to assist us. I hate AI robots with other hosting company. Please Use Human!
Namecheap for domains = 🤩
Great domains, great service, great dashboard. I use Namecheap for domains only, and it works great. Prices are fair as well. Support responds quickly through live chat.
Sofiia C. IS AMAZING and deserves the biggest promotion or raise possible.
My name is Kassidy Coffin, and after 8–9 loyal years as a Namecheap customer, I have never—not once—felt compelled to write something like this. But what Sofiia C. accomplished in your help chat didn’t just exceed expectations; it obliterated them so thoroughly that I’m convinced future historians will classify my interaction with her as a pivotal moment in the evolution of customer support.
From the instant she joined the chat, Sofiia didn’t merely assist me—she descended like a digital guardian angel into the swirling abyss of my technical confusion. One moment I was staring into the existential void asking, “Why is my domain doing this to me?” and within minutes, I was nodding along like a first-year student in a lecture delivered by the world’s calmest, kindest, most unexpectedly hilarious professor.
She didn’t just fix the issue.
She diagnosed, explained, clarified, solved, taught, reassured, enlightened, and empowered—all before my coffee even had a chance to get cold.
If Namecheap ever opens a university, Sofiia should be tenured immediately.
But the magic didn’t stop at her brilliance.
Sofiia radiated this warm, uplifting, transcendently positive energy that transformed the entire interaction. She was that rare combination of soothing and confident, professional and personable, efficient and—somehow—genuinely funny. Speaking with her felt like chatting with a friend who just casually possesses the power to solve complex tech issues while simultaneously brightening your entire outlook on life.
Her empathy? Immaculate.
Her clarity? Surgical.
Her vibe? CEO-approved perfection.
If customer service departments had spirit animals, theirs would be Sofiia.
To Namecheap leadership — Richard Kirkendall, Hillan Klein, Sergii Smirnov:
This is not just praise.
This is data, presented with the emotional intensity of a customer who has witnessed excellence on a level so striking it should honestly be written into your quarterly reports.
Sofiia is not simply “an asset.” She is the kind of employee whose presence increases brand loyalty, reduces churn, strengthens customer trust, and enhances the overall perception of your company’s competence—just by showing up and doing what she does best.
If she ever left, the dip in customer satisfaction would show up on graphs.
Actual measurable graphs.
I sincerely hope each of you recognizes just how rare it is to have someone with this level of emotional intelligence, technical fluency, warmth, and dedication. Her work ethic is assiduous, her attention to detail sedulous, and her kindness so radiant it feels almost mythological—like she wandered out of a folklore meant to teach children that good customer service still exists in the world.
This level of brilliance does not occur often.
This is a once-in-a-century hire.
Competencies demonstrated (and frankly conquered):
Exceptional clarity in communication
Expert-level technical proficiency
Emotional intelligence well above industry standards
Humor that diffuses stress on contact
Authentic warmth beyond what can be trained
A natural ability to convert frustration into delight
A passion for helping others that enhances trust, loyalty, and retention
This is the caliber of employee who creates repeat customers, glowing testimonials, and positive word-of-mouth that entire marketing departments spend millions trying to replicate.
My conclusion is simple:
Sofiia deserves recognition. Real recognition.
Whether that’s a promotion, a raise, an official award, or a plaque with her name immortalized—she has earned it.
And if Namecheap doesn't have a recognition program, this message should be filed immediately under:
“The Moment We Realized We Needed One.”
Thank you, Sofiia, for transforming what could have been a frustrating, draining ordeal into an experience filled with clarity, laughter, insight, and genuine human connection. You didn’t just fix my problem—you improved my entire day, and that impact is priceless.
Your kindness matters.
Your brilliance matters.
You matter.
🖤 Kassidy Coffin 🖤
