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I am now into my second full year using HostGator and Titan for my domain hosting and business email needs. Prior to these partnerships, I often just dealt with internet and/or email problems, so that I did not have to endure what I knew would be a frustrating phone call that ended with me just giving up. Holy Buckets!! HostGator has not required any interaction with me other than paying the invoices. However, I have needed to contact Titan customer service over "pilot error," issues and\or adding additional services. Every interaction I have had with Titan has ended much quicker than I would have ever guessed with me ALWAYS being satisfied beyond measure. Even today I purchased what I thought was the subscription I needed, until I wandered upon a plan that would better suit my needs at a reduced rate. Immediately after explaining my error, the Tital agent refunded my original purchase and completed the upgrade for me. All I had to do was follow along and agree that it was what I would prefer. I have not had any internet\email issues that have caused me to not initiate a solution knowing I would be incredibly frustrated getting there. THANK YOU to both HostGator & Titan. THANK YOU so very much!!

Ashvitha was very knowledgable and helpful. Thank you.

I am happy with their service

Rep Stara was great. She managed to get me the grace period after escalating it internally. She was very courteous, patient, and willing to help. Apart from that, I had a chance to speak to one of your agents in the past, and he spent a good amount of time sorting out my issues. It is very important to have human support when needed, particularly when most of the businesses are getting rid of them.

The best customer support ever.

Very competent and I got all my answers. Well done

Omo... their 24/7 support resolving issues you suppose resolve yourself without minding. When I'm tired to do something, I'll just contact support team and give them work😀 POV: But their service is more than expensive especially if you are from the African region. You can also bargain price sha.

Thank you for the assistance!!!! Keep up the good work!

Far exceeded my expectations!

Support was able to help me get my domain pointed in the right direction. They were professional and polite.

Customer service is always quick and knowledgeable! I have used the live chat option and the phone option, both are great! My issues are resolved quickly and with a professional attitude.

Easy and fast resolution

Prompt response and understanding representative.

Adarsha was assisting me. the answer was direct and clear, it take only very few minutes to get the informations that i needed. thank you

Amruth M was courteous and knowledgeable. Solved my issue in one session.

Always get the best and easiest assistance when needed. That's especially, why I continue after many years with Hostgator. Cheers & blessings, Quickestbuilthomes.com.au Eric Hansen Business Owner & Operator

Thank you so much!

I needed a charge reversed and teh customer care managed to help me through it in one interaction over like 10 minutes. Really good, responsive, and helpful.

I highly recommend HostGator to anyone who runs their business for two reasons! Reason # 1: seamless service; Reason # 2: best customer service- real peoples, fast and ready to help. A special thanks to Fariya who truly cares about the customers. Thank you Fariya for your support.

Customer Support solved my problem of annual rate. Service was professional

By itself, I would rate it 4 Stars. But compared to the 3 others I have used or tried, I would rate it 5 Stars. Short answer, right answer. And I will use them again.

They got back

Support team is easy to communicate and solve issues promptly. Solid service.

best hosting platform have been using till date

I had used chat gpt to good me thru this service and it went well

Great Vpn and Great assistance. I would recommend it.

Top Noch service from domain to Rankinh to selling

Trusted name with great service I had issues with domain name renewals and service renewals and asked for help with refunds and received it without too much fuss. These guys are legit and their customer service team is top notch. I was overseas and had intended to cancel the domain name renewal and the services for EasyWP. I cancelled the domain name but didn't cancel the EasyWP hosting. My card was charged but when I contacted support they helped me get a prorated discount. No hassle, no fuss, just solid customer service. The namecheap product itself is easy to use and they have great deals on domain names. I will always use namecheap for services I need. Keep up the great work!

Volodymyr O.'s knowledge is incredible. I'm currently building a business, and without Volodymyr's assistance and patience, I would have given up on setting up my site. Since becoming a Namecheap customer, I've only had positive experiences and support from their engineers. One thing I want to highlight is that they provide manual guides and knowledge bases in most interactions.

super helpful in a DNS issue I had :)

the staff were extremely helpful and professional

Great support, quick response, bought a domain and it was instant!

The human support is the best, I loved to work with they because with anything I need to solve they help me

Amazing support, going beyond expectations!

fast and simple way to solve the issue

Satisfied I am.

I had a really pleasant experience with this Namecheap agent. He was kind, patient, and very gentle in the way he handled my issue. He took his time to explain everything clearly and made sure I felt comfortable throughout the process. His soft and respectful approach truly stood out and made a stressful situation much easier. Excellent support and a genuinely nice person — thank you so much!

their live chat and support are great.

I had two hours of support following the breakdown of two domains. The most patient, kind and friendly help I can ever imagine. Thank you, Team.

He solved my problem, worked tiresly and was a very patient man. NC-CBN-8079

Amazing work by the team today

Thanks to Rafael for amazing help.

It was a very good experience with Edgardo he Understood quickly what my situation was and helped me with it

Bruno offered meaningful assistance and prompt follow-up.

Human support. Got a couple accounts that weren't linked, the automated tools were there but not working, and I had a good experience with a real person who helped me resolve it. (Thank you Faniel!) Account recovery team has what they need now and process should solve it soon.

Great support and product! AI support when you need it, and human support when you need a little extra.

Easy to use, excelente paltform. I’m no specialist on websites and I designed one and solo it.

I had an outstanding support experience with Mary from Hostinger. I was extremely tired and struggling to get my terminal password to work while setting up a self-hosted VPN for n8n — something I was doing for the very first time. All the technical terms felt completely foreign to me, and I was honestly quite overwhelmed. Mary was incredibly patient, calm, and supportive. She stayed with me for over an hour past midnight my time in Singapore, walking me step-by-step through resetting my OS and guiding me carefully through the entire process. At no point did she rush me or make me feel inadequate for not understanding the technical aspects. Her dedication, patience, and willingness to stay until the issue was resolved truly meant a lot to me. This level of customer care is rare, and it made a huge difference during a very exhausting moment. Thank you, Mary, for your professionalism and kindness — and thank you, Hostinger, for having such a dedicated support team.

I love you Hostinger

Best and quick

I deposited for plan upgrade, it was debited but something went wrong as I received a mail of failed payment. So when I contacted Kodee, he referred Mr Ivan who has almost very quickly replied that payment not made. Assured that the debited amount will be returned to me from the bank, if not received by 7 days, in that case he asked me to contact him again.

The AI ​​Koodee is very helpful and an asset when creating your shop.

The agent was polite.

hostinger really has been a godsend discovery for my small start up!

good hosting server

Hostinger's support is second to none. Kodee the chat bot is very helpful, and when you need to speak to a human, there is one available. Marco helped me today with a billing query and I got everything sorted out to my satisfaction.

the service to support the clients in Hostinger.com was amazing, thanks to Widy for your speedy help and understanding.

I get all the help that I need to figure out my problem.

The Person was well versed with the technicality, he understood the issue and came up with the resolution instantly.

Good experience! Hostinger is one of the best hosting and domain services, easiest to use as compare to others, I definitely recommend it.