This is a great host
This is a great host. I purchased a plan with them and later found out that it didn't include what I needed. When I talked to someone at support and I wanted to cancel the account they were right there no argument no problem no issues. I would highly recommend them for this reason alone. And if I need to come back or create a new web host I will consider these people first.
instant respond and initiate fix
instant respond and initiate fix. not waste time and was flashy to fix the problem and get the website back online.
Billing issues handled promptly and…
Billing issues handled promptly and professionally. I expected an argument but recieved courteous treatment and satisfactory result.
Extending my reseller account and…
Extending my reseller account and getting the discount was easy by contacting the helpdesk. Within minutes, I received a nice discount that's definitely worth it.
Great Platform and KnowledgeablePeople
I have been with HostGator for many years. There have only been a few times I needed to call, but each time, the customer service has been outstanding. The people are knowledgeable, courteous and fix the problem quickly.
Chandana will try to help you the best…
Chandana will try to help you the best she can. Calm, patient. Thank you!
THABIT ALHAMMADY ABDULLAH AHME
17 hours ago
good
good goodgood
Great timely reponse and rectification…
Great timely reponse and rectification of my issue
Excellent provider top assisistance
Excellent provider top assisistance
Thank you so very much for working on…
Thank you so very much for working on my website to bring it back. I noticed it does not look the same and some features have been changed update. Yet, I am Happy to know you was able to bring back the website. Thank you all for your Hard Work. Excellent Customer Services. Have a great Holiday all! Sincerely yours,
Dorthienyer Lanette West-Johnson
excellent experienced and patience…
excellent experienced and patience technician. solved my problem.
I've had a great experience over the chat
I've had a great experience over the past few days making the adjustment to some of the new features that were implemented with the hosting plans. The customer service reps have been stellar--comprehensive, swift and very good at explaining technical aspects of what I need to know. Appreciate it!
Great customer support / flexible services
Great customer support, even with the minimal issues they are always ready to assist. I only ever needed their assistance twice. Their services are quite straightforward and flexible per needs.
I have been with HostGator for a little…
I have been with HostGator for a little over 20 years straight and I can tell; their support staff is the best anywhere. You try it elsewhere and you will see what I am saying is 100% true.
Simon, More Than Expert
Well, I just wanna say that Simon, a hostgator customer service person in the WordPress department, went above and beyond the Call of Duty to help me resolve my problem. We were on the phone for a good period of time. He put me on, hold, he came back, I said I'm in no rush and he called me back, and he just really went above and beyond. And resolved my issue.
I give him all the props, and thank you so very much for all the time and effort that you put in.
The representative was very plesant and…
The representative was very plesant and solved my problem easily
For me it's their customer service
For me it's their customer service - it's completely unrivalled (and for someone like me, who is not very technical, I really have needed it a couple of times).
They respond almost immediately, they are helpful (and knowledgeable) and always friendly.
In fact, I haven't even checked whether I'd save money by moving (been with Hostgator for some 13+ years), as this one aspect is worth more than anything else.
Prompt resolution of my complaints
Prompt resolution of my complaints
The assistant solved my issue swiftly…
The assistant solved my issue swiftly and was very polite.
Fast and integral solutions to all the problems and doubts
Solutions may take time, but they always solve the problem. I have been using Hosgator for about 15 years, and they are always very professionals and patient with me