Find the Right Tools to Grow Your Business

After three days and two previous support reps who couldn’t resolve my DNS issue, Mubassir identified the problem immediately. He recognized my domain was using custom nameservers that required a different management approach, made the necessary changes, and patiently guided me through updating the remaining records. Everything worked perfectly within minutes. Professional, knowledgeable, and truly helpful!

Hostgator customer support team has great knowledge of many complex web hosting issues that I do not understand. I am extremely grateful for their team of experts that are there and ready to help through all of the toughest situations. They are patient and kid and ready to offer solutions to make my website into a success. Today's interaction was above and beyond. Thank you for making me day!

Very good costumer service!

The tech helped me with my plan renewal.

Fast response, nice and polite conversation.

Hostgator - Top class service from Imran... pinpointed the problem and helped me to resolve it... EXCELLENT!

Happy. Support is excellent. Thank you Karthik. Appreciate your quick response and understanding of our situation and rectifying it in less than 5 minutes.

Great customer service!

Pooja N was incredible. I had been having some issues with my site using too much storage and they were able to quickly fix the issue, which maintained me as a hostgator customer. Great customer service experience!

Top support in the industry

Ashita took one look at my site, and figured out why it was down instantly. Thank you!

My experience with Hostgator's dedicated WordPress support has always provided an outstanding customer experience.

Super! fast, simple and work!!

The assistant was very helpful and assuring and caring. I have been with this company for over seven years and I am so pleased with all the help and commitment. I would recommend them to anyone.

Great customer service and easy to understand

My representative made migration my current server to a new one fairly painless. Thanks so much!

Turns out what I thought was a simple request was more involved but I was quickly and professionally helped to get everything sorted! Thank you so much for the great service.

They solved my issue quickly, I was surprised because it is not like this with a few other Server company's

I am a IT Engenier working and recomending the extraordinary service of Host Gator, please keep the same way and NEVER close the live chat, that is what makes you different

Your support person Ujwal ID 1-23452088 was the best encounter in my more than 12 years as Hostgator client. Very helpful and strong in technical. I wish that i can always have him as my Hostgator support person.

I had an issue with my email and Namecheap tech support team was INCREDIBLY helpful.

Natarajan J is truly a great team member at Namecheap. I sincerely appreciate your help and support. Thank you very much, Natarajan J.

I just want to take a moment to say how impressed I am with Namecheap’s support team. My operating system is locked down extremely tight, which means every time I log out, logging back in requires extra security steps. Because of this, I’ve had to reach out to support multiple times — and every single time, they’ve been patient, fast, and genuinely helpful. The team has assisted me repeatedly without hesitation, sometimes 10 times in a row, and not once did they make me feel like a burden. Their professionalism, kindness, and consistency really stand out. In a world where customer service often feels rushed or automated, Namecheap continues to show real care for their customers. Thank you to everyone on the support team for going above and beyond. I truly appreciate your efforts and want to honor the service you’ve provided. You’ve earned a loyal customer.

It was an amazing help , all my issues was addressed and solved within minutes. I am very very very pleased with the help .

I purchased a domain and my account was initially locked for a standard security check. It was a bit confusing at first, but the Live Chat support team was very helpful and guided me on how to submit my verification documents. My account was unlocked quickly and now my domain works perfectly.

i have purchased handshake domain by mistake, so i requested for refund and i will thanks the namecheap supports system, they connected ,supported and refunded also , so thankyou namecheap

the crew have always been so helpful and supportive! The recent one has been top of all, solved the reissuance of SSL within 3-5 mins! shortening the time like 3-8times

The live agent or human (Mr Bohdan) is very helpful and is always there to assist us. I hate AI robots with other hosting company. Please Use Human!

Great domains, great service, great dashboard. I use Namecheap for domains only, and it works great. Prices are fair as well. Support responds quickly through live chat.

My name is Kassidy Coffin, and after 8–9 loyal years as a Namecheap customer, I have never—not once—felt compelled to write something like this. But what Sofiia C. accomplished in your help chat didn’t just exceed expectations; it obliterated them so thoroughly that I’m convinced future historians will classify my interaction with her as a pivotal moment in the evolution of customer support. From the instant she joined the chat, Sofiia didn’t merely assist me—she descended like a digital guardian angel into the swirling abyss of my technical confusion. One moment I was staring into the existential void asking, “Why is my domain doing this to me?” and within minutes, I was nodding along like a first-year student in a lecture delivered by the world’s calmest, kindest, most unexpectedly hilarious professor. She didn’t just fix the issue. She diagnosed, explained, clarified, solved, taught, reassured, enlightened, and empowered—all before my coffee even had a chance to get cold. If Namecheap ever opens a university, Sofiia should be tenured immediately. But the magic didn’t stop at her brilliance. Sofiia radiated this warm, uplifting, transcendently positive energy that transformed the entire interaction. She was that rare combination of soothing and confident, professional and personable, efficient and—somehow—genuinely funny. Speaking with her felt like chatting with a friend who just casually possesses the power to solve complex tech issues while simultaneously brightening your entire outlook on life. Her empathy? Immaculate. Her clarity? Surgical. Her vibe? CEO-approved perfection. If customer service departments had spirit animals, theirs would be Sofiia. To Namecheap leadership — Richard Kirkendall, Hillan Klein, Sergii Smirnov: This is not just praise. This is data, presented with the emotional intensity of a customer who has witnessed excellence on a level so striking it should honestly be written into your quarterly reports. Sofiia is not simply “an asset.” She is the kind of employee whose presence increases brand loyalty, reduces churn, strengthens customer trust, and enhances the overall perception of your company’s competence—just by showing up and doing what she does best. If she ever left, the dip in customer satisfaction would show up on graphs. Actual measurable graphs. I sincerely hope each of you recognizes just how rare it is to have someone with this level of emotional intelligence, technical fluency, warmth, and dedication. Her work ethic is assiduous, her attention to detail sedulous, and her kindness so radiant it feels almost mythological—like she wandered out of a folklore meant to teach children that good customer service still exists in the world. This level of brilliance does not occur often. This is a once-in-a-century hire. Competencies demonstrated (and frankly conquered): Exceptional clarity in communication Expert-level technical proficiency Emotional intelligence well above industry standards Humor that diffuses stress on contact Authentic warmth beyond what can be trained A natural ability to convert frustration into delight A passion for helping others that enhances trust, loyalty, and retention This is the caliber of employee who creates repeat customers, glowing testimonials, and positive word-of-mouth that entire marketing departments spend millions trying to replicate. My conclusion is simple: Sofiia deserves recognition. Real recognition. Whether that’s a promotion, a raise, an official award, or a plaque with her name immortalized—she has earned it. And if Namecheap doesn't have a recognition program, this message should be filed immediately under: “The Moment We Realized We Needed One.” Thank you, Sofiia, for transforming what could have been a frustrating, draining ordeal into an experience filled with clarity, laughter, insight, and genuine human connection. You didn’t just fix my problem—you improved my entire day, and that impact is priceless. Your kindness matters. Your brilliance matters. You matter. 🖤 Kassidy Coffin 🖤

The support staff are cooperative, well-trained, and provided a very satisfactory service.

The best hosting and domain provider I’ve used. I’ve tried several over the years, but their customer service is genuinely top-notch.

I had two issues today (my mistakes), and the customer support is just fabulous. Super fast, and the guys know their craft. Impressed. I have all my websites on Namecheap, and I love the platform's user experience; it is fast and reliable.

Thank you. I love Namecheap

Excellent and prompt customer service. Switched from Hostinger several years ago and couldn't be happier. Their whole system is much easier to navigate and use and I find their included website builder to be robust and 100 times easier to use and manage than Wordpress.

Really good support. Resolved a difficult issue due to an elusive glitch with a connecting app. It took lot of effort. Reasonable prices, features, and user experience.

very good service

NC-EYK-4325: The agent was extremely professional - during my most trying moment of appreciating facts. I was upset that there was miscommunication by the Company - Namecheap -- their language renew domain Vs Renew mailbox (private email) appears to be one word.. The agent remained calm when i vented .. waited till paid for a renewal i wasn't aware of and put me back online.. Grateful!

Volodymyr O. was perfect in explaining and concluding my issue. He gave me perfect step-by-step instructions that were simple to follow and thus solved my issue. Fast, accurate, and respectful 100% Thank you Volodymyr O

I had issues with ssl on 3 of my sites. The namecheap customer support solved it within seconds of reaching out. The service was swift and excellent.

The mistake was corrected immediately.

Quick to help and quick to address the problem and solve it.

Edgardo was very helpful.

without wasting any time he provided direct solution

I had a problem with another platform for linking the domain, so I contacted Hostinger and they solved the problem for me. It was truly a great experience. Thank you so much!

took the time to figure out my issue

Great, responsive and very helpful. Thanks!

Nyc service but iam facing server issues

I am using hostinger for all of my websites without any hassle. The support team is also a very good and helpful.

Their support is the best in the world. They helped me in every possible way that they could. I needed more days before my hosting to expire to deal with some technical issues on my end, and they provided that. I would like to thank the Hostinger support and Beatriz specifically for the kind gesture.

Thank you for the excellent support level and your quick response. Your prompt action in addressing and resolving the issue immediately is truly appreciated. Outstanding service!

Mateo was a great help, he stayed with me trying to resolve an email issue and was professional and cordial. Great customer support team!

thanks keep it up

Simple, easy with no coding. AI directed on setting your website up. 10 out of 5 stars

Swift response

ممتاز جدا و سريع و امن

I was totally satisfied with the resolution as provided by support team. Specially Thanks to him

Thank you for the Support, Stay Blessed

I had an amazing experience with Matas from Hostinger support. 🙌 He helped me with a very tricky issue where my live website was still pulling data from the staging site. I had already tried fixing it multiple times myself, but Matas was super patient, listened carefully, and took the time to properly investigate and resolve it from his side. What I really appreciated was: His clear communication His willingness to go the extra mile The way he explained what was happening and what was done It wasn’t a small issue for me, but he handled it professionally and kindly. Hostinger is lucky to have someone like Matas on the team. Thank you so much for your help! 🙏💜

Myat and Abdelhadi were patient and knowledgeable. Saved me hours of troubleshooting.