Fast
Fast, knowledgeable, and professional. Had diagnosed the issue and worked to rectify it in minutes,
Rep was great. Cost was very poor. Get Hostinger, not Host Gator
The rep was able to quickly cancel my sub per my request with limited friction.
The lowest tier plan renewal rate is ridiculous and forced me to migrate to hostinger. I’ll be recommending hostinger to all my clients going forward.
Additionally, maybe improve the ui for cancellation. Dark patterns are suspect and cancellation shouldn’t be buried. Bc of this I was billed even though I had previously gone through the cancellation policy. Improve your user experience by removing dark patterns. Do better
I need my DNS Records updated and Host…
I need my DNS Records updated and Host Gator was able to complete the task for me in just minutes.
Excellent support
Excellent support
Thanks so much
Thanks so much
Fast, friendly, helpful, solved my problem
Friendly, helpful service that was also efficient and fast - I didn't experience the long pauses that can often happen when using Chat for help. Special thanks to Pratheek Karkera from Customer Service, who took care of the issue I was having (nothing that was due to action on the part of Hostgator). I've been using Hostgator for years and wouldn't hesitate to recommend it.
was pretty fast and pretty helpful
was pretty fast and pretty helpful
Vivek V was very helpful
Vivek V was very helpful, gave me all information I needed and resolved my issue in one session
Hostgator always has the best customer service
Hostgator always has the best customer service. High quality, willingness to resolve your issues and answer your questions in the best way possible.
I wish they had TLD .no as this would make it 10/10
Preema D sorted out my issue in one…
Preema D sorted out my issue in one interaction.
I No Longer Dread Customer Service Calls
I am now into my second full year using HostGator and Titan for my domain hosting and business email needs. Prior to these partnerships, I often just dealt with internet and/or email problems, so that I did not have to endure what I knew would be a frustrating phone call that ended with me just giving up. Holy Buckets!! HostGator has not required any interaction with me other than paying the invoices. However, I have needed to contact Titan customer service over "pilot error," issues and\or adding additional services. Every interaction I have had with Titan has ended much quicker than I would have ever guessed with me ALWAYS being satisfied beyond measure. Even today I purchased what I thought was the subscription I needed, until I wandered upon a plan that would better suit my needs at a reduced rate. Immediately after explaining my error, the Tital agent refunded my original purchase and completed the upgrade for me. All I had to do was follow along and agree that it was what I would prefer. I have not had any internet\email issues that have caused me to not initiate a solution knowing I would be incredibly frustrated getting there. THANK YOU to both HostGator & Titan. THANK YOU so very much!!
Ashvitha was very knowledgable and…
Ashvitha was very knowledgable and helpful. Thank you.
Happy
I am happy with their service
Rep Stara was great and she is a Star!
Rep Stara was great. She managed to get me the grace period after escalating it internally. She was very courteous, patient, and willing to help. Apart from that, I had a chance to speak to one of your agents in the past, and he spent a good amount of time sorting out my issues. It is very important to have human support when needed, particularly when most of the businesses are getting rid of them.
The best customer support ever.
The best customer support ever.
Very competent and I got all my…
Very competent and I got all my answers. Well done
Absolutely stunning service!
Omo... their 24/7 support resolving issues you suppose resolve yourself without minding.
When I'm tired to do something, I'll just contact support team and give them work😀
POV: But their service is more than expensive especially if you are from the African region. You can also bargain price sha.
Logistics and Distribution Inc
3 days ago
Thank you for the assistance!!!
Thank you for the assistance!!!! Keep up the good work!
Far exceeded my expectations!
Far exceeded my expectations!
Support was able to help me get my…domain set up.
Support was able to help me get my domain pointed in the right direction. They were professional and polite.