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very ease of use… and very competing pricing…

Angel from the retention team is a rockstar. Answered all of my questions, was knowledgeable on other services offered by IONOS and my relatively technical questions about external APIs and such. Turned my bad day into a good one!

customer service

Christopher J was so patient with me. It was at the end of my work day, and I had been wanting to finally update my login. I was frustrated because I hadn't logged into the IONOS website in a while. Christopher helped me through the process of reinstating my account and getting a permanent phone PIN and resetting my password. His kind thoroughness made a difference.

Expert team was able to help me troubleshoot my issue very quickly!

Great, helpful

He was spot on’

The agent, Mia R. was very knowledgeable, courteous, and patient. I am in the process of switching hosting companies, and Mia made this daunting process sound easy. I highly recommend Ionos as a hosting provider. I am very happy with the customer service, and have started the switching process today.

Very kind and competent. Explained charges very clearly.

The young man who helped me was knowledgeable and very patient with me. He solved my problem completely. He did a good job. I wish all customer service was as good as Ionos's.

Very clear, to the point, attentive and listening. Able to reference past notes quickly and resolve in a fair way. Thanks!

Your employee, Kim, was proficient, knowledgeable, and highly professional. She was attentive, exercised sound judgment, and clearly communicated both the issue and the solution to protect our domain. She resolved a billing oversight quickly and handled a security concern with confidence, walking me through the process and next steps. I left the call reassured. Her support and added protections were greatly appreciated.

Got the support I needed with 1 call

Very helpful

I needed to cancel due to my own personal circumstances. Lee did try to offer solutions first, which was appreciated, but my problem isnt with the company. Lee canceled my package and I greatly appreciate his efforts.

no trickery. Customer Service set expectations and lived up to great customer experience without unexpected charges.

I had an issue, it's my first time i made an order with this company, i was lucky by founding it on google search! (newbie talking) and an awesome man named Brian! he did very well! i don't know how to thank him! i wish him really good time! if you saw my message! i want to say again! thanks a lot and best wishes!

Great service, atention and price

Very helpful and easy to work with!

Exceptional Customer Support (patience and knowledge)

This session was easier than i was anticipating.

bluehost has always answered my questions and explained to me how things work in managing my website. I can get to a person on chat pretty quickly. They are attentive and understand my questions. And answer thoroughly.

They are very patient, and they help me resolve my website issues.

Excellent service

I talked to a person and everything was explained well. Representatives are very helpful and knowledgeable.

I had a billing oversight on my part and the representative was able to explain my options and efficiently resolve my issue.

They understood what I needed

Being a novice the help was on point!

The support team was very helpful in guiding me through transferring over a website and emails. They were patient and courteous.

The representative was amazing. He was very helpful in resolving my issue.

I have been using Bluehost for the last 4 years and my experience has been excellent. The service has been reliable, the platform is easy to use, and whenever I needed support, the response was helpful and professional. Overall, everything has worked smoothly for my needs, and I have been very satisfied with the service throughout these years.

Great support by Harshita

Great customer service. Friendly and knowledgeable. The help was greatly appreciated.

My Bluehost representative was very knowledgeable & patient in helping me to answer my questions & helped me to complete the tasks that I needed in order to complete the set up for my new MembershipWorks plugin for my website. He also gave me a great recommendation to purchase the Private Registration for my domain which will help guard against unauthorized usage of my contact name & email address which is currently publicly accessible & not protected. So he had also given me great advice.

An update on my previous review for Bluehost. I was contacted by the escalation team following my one star review and I was helped with my issue regarding my password issue and the error message stating i was locked out of my website. Happy to post this update and everything is restored. I want to thank Michael for sorting this out for me.

Bluehost has excellent support and never fails to solve any problems I have or answer more technical quetsions.

professional, knowledgeable and simple

Blue Host/Host Gator is the best web hosting company I've been with. When I have an issue with Tech Support, there has NEVER been a time I have not gotten the support I needed as well as the SOLUTION to my problem. When there is a complicated problem, I've had a supervisor or several supervisors step in when the "front line" is unable to solve the issue. I've read in the reviews when someone is unhappy because their issue didn't get resolved. What I have found is that because I'm a "hands on" owner regarding my website, I know EXACTLY how to explain the situation. I'm not relying on someone else who possibly put together my site and I have no clue as to how it came together and what it going on. At the end of the day, my website is my "baby" and I want to know the hiccups it has and how I can fix it. No one should know your website better than you, the owner. HostGator, who merged with or in the process of merging, was whom I started with and they really are the best! After dealing with a company who didn't help with issues and always wanted $$$$ for every little change or different issues, I found a winner. Now that HostGator has merged. I STILL get the SAME kind of assistance I got with HostGator. Bluehost, you're amazing!!

Fast, efficient treatment and service. Thank you :-)

Great live agent support, Very prompt and knowledgeable on all the issues I asked.

First of all, it did not take long for me to actually talk with a Human Being versus a series of questions from a bot. Secondly, the person I spoke with was very knowledgeable with my issue and provided excellent guidance on resolving my issue. She also possessed a great attitude without being condescending. A True Professional!!

My website was having problems with security, and the tech support rep was very helpful and fixed it quickly. Highly recommended!

Some people have said GoDaddy is nonpersonal and cookie cutter. I have had nothing but the best support and guidance every time I call. I always get a live helpful person and suggestions on how to make my business thrive and survive without a sales pitch. They are experts at what they do and I highly recommend them.

The representative that I spoke with was very helpful in answering my questions concerning the business domains. The representative also helped walk me through two different project examples that allowed me to have a website and logo formed for me very quickly with a software called Airo.

Go Daddy still uses live people to answer your questions. They have great customer service for the last 10 years! From domain names, email service (including good filters for spam and fraud) and website service. Thanks.

Representative Steve was very knowledgeable and helpful and quick!

Very helpful and was able to resolve issue in a timely manner.

very nice, thank you

The agent was a good listener and provided solutions for the problems I was experiencing. Pricing was fair and competitive too.

One of the reasons I stay with GoDaddy is because of their customer service. On the rare occasion I need to call, they are incredibly helpful.

CSR was very knowledgeable and very helpful.

I just received crystal-clear explanations about my GoDaddy account from Ray. My poor understanding of my own GoDaddy account has been completely resolved, and the changes I needed to make to my account are being accomplished.

Elias Extremely polite and courteous! Very patient he made a difficult process more enjoyable!!!

All my questions were resolved satisfactorily.

We recently changed administrator on our GoDaddy account/website. I needed explanation of the various subscriptions and their purpose. I was able to get my answer thorough and had an extremely positive experience with customer care person (Kaito) I worked with.

Sheila Fitriani provided excellent support during my GoDaddy assistance request. She was clear, responsive, and went the extra mile to ensure my issue was fully resolved. Outstanding customer service!

I reached out to GoDaddy for help with my website, and I’m glad I did. Andrew was a great help—he took the time to clearly explain the process and guided me toward the option that best fit what I’m trying to accomplish. I’m a creative guy, but not very website-savvy, and he made everything easy to understand without overcomplicating it. Really appreciated the patience and straightforward guidance. Great experience overall.

Evaluation

I spent days trying to get my website to go live. This was due to my limited knowledge and know how. I had used the chat option, not most effective. Once I called in and spoke to the agent all my problems where fixed. We did have to do a small work around but that was due to me not fully understanding all the technical stuff.

Tom M is a great representative of Go Daddy! Tom answer all my questions and concerns. Even went a step further and provided me with documents to help me with my Go Daddy accounts so that way I don’t have issues in the future. Thank you so much for the kindness, patience and additional support Tom!