i have purchased handshake domain by…
i have purchased handshake domain by mistake, so i requested for refund and i will thanks the namecheap supports system, they connected ,supported and refunded also , so thankyou namecheap
Fast, Conscise, Helpful
the crew have always been so helpful and supportive! The recent one has been top of all, solved the reissuance of SSL within 3-5 mins! shortening the time like 3-8times
Hassle-Free Refund Experience
I want to give a huge thank you to Namecheap for their excellent customer support. My hosting subscription auto-renewed unexpectedly, and when I reached out to their team, they handled everything quickly and professionally.
They processed my refund with no hassle at all and were incredibly understanding throughout the whole process.
Namecheap truly cares about their customers. Fast support, smooth service, and a company you can trust. Highly recommended!
The live agent or human (Mr Bohdan) is…
The live agent or human (Mr Bohdan) is very helpful and is always there to assist us. I hate AI robots with other hosting company. Please Use Human!
Namecheap for domains = 🤩
Great domains, great service, great dashboard. I use Namecheap for domains only, and it works great. Prices are fair as well. Support responds quickly through live chat.
Sofiia C. IS AMAZING and deserves the biggest promotion or raise possible.
My name is Kassidy Coffin, and after 8–9 loyal years as a Namecheap customer, I have never—not once—felt compelled to write something like this. But what Sofiia C. accomplished in your help chat didn’t just exceed expectations; it obliterated them so thoroughly that I’m convinced future historians will classify my interaction with her as a pivotal moment in the evolution of customer support.
From the instant she joined the chat, Sofiia didn’t merely assist me—she descended like a digital guardian angel into the swirling abyss of my technical confusion. One moment I was staring into the existential void asking, “Why is my domain doing this to me?” and within minutes, I was nodding along like a first-year student in a lecture delivered by the world’s calmest, kindest, most unexpectedly hilarious professor.
She didn’t just fix the issue.
She diagnosed, explained, clarified, solved, taught, reassured, enlightened, and empowered—all before my coffee even had a chance to get cold.
If Namecheap ever opens a university, Sofiia should be tenured immediately.
But the magic didn’t stop at her brilliance.
Sofiia radiated this warm, uplifting, transcendently positive energy that transformed the entire interaction. She was that rare combination of soothing and confident, professional and personable, efficient and—somehow—genuinely funny. Speaking with her felt like chatting with a friend who just casually possesses the power to solve complex tech issues while simultaneously brightening your entire outlook on life.
Her empathy? Immaculate.
Her clarity? Surgical.
Her vibe? CEO-approved perfection.
If customer service departments had spirit animals, theirs would be Sofiia.
To Namecheap leadership — Richard Kirkendall, Hillan Klein, Sergii Smirnov:
This is not just praise.
This is data, presented with the emotional intensity of a customer who has witnessed excellence on a level so striking it should honestly be written into your quarterly reports.
Sofiia is not simply “an asset.” She is the kind of employee whose presence increases brand loyalty, reduces churn, strengthens customer trust, and enhances the overall perception of your company’s competence—just by showing up and doing what she does best.
If she ever left, the dip in customer satisfaction would show up on graphs.
Actual measurable graphs.
I sincerely hope each of you recognizes just how rare it is to have someone with this level of emotional intelligence, technical fluency, warmth, and dedication. Her work ethic is assiduous, her attention to detail sedulous, and her kindness so radiant it feels almost mythological—like she wandered out of a folklore meant to teach children that good customer service still exists in the world.
This level of brilliance does not occur often.
This is a once-in-a-century hire.
Competencies demonstrated (and frankly conquered):
Exceptional clarity in communication
Expert-level technical proficiency
Emotional intelligence well above industry standards
Humor that diffuses stress on contact
Authentic warmth beyond what can be trained
A natural ability to convert frustration into delight
A passion for helping others that enhances trust, loyalty, and retention
This is the caliber of employee who creates repeat customers, glowing testimonials, and positive word-of-mouth that entire marketing departments spend millions trying to replicate.
My conclusion is simple:
Sofiia deserves recognition. Real recognition.
Whether that’s a promotion, a raise, an official award, or a plaque with her name immortalized—she has earned it.
And if Namecheap doesn't have a recognition program, this message should be filed immediately under:
“The Moment We Realized We Needed One.”
Thank you, Sofiia, for transforming what could have been a frustrating, draining ordeal into an experience filled with clarity, laughter, insight, and genuine human connection. You didn’t just fix my problem—you improved my entire day, and that impact is priceless.
Your kindness matters.
Your brilliance matters.
You matter.
🖤 Kassidy Coffin 🖤
The support staff are cooperative
The support staff are cooperative, well-trained, and provided a very satisfactory service.
The best hosting and domain provider…
The best hosting and domain provider I’ve used. I’ve tried several over the years, but their customer service is genuinely top-notch.
Namecheap is the best!
I had two issues today (my mistakes), and the customer support is just fabulous. Super fast, and the guys know their craft. Impressed.
I have all my websites on Namecheap, and I love the platform's user experience; it is fast and reliable.
Thank you
Thank you. I love Namecheap
Excellent and prompt customer service, great website builder
Excellent and prompt customer service. Switched from Hostinger several years ago and couldn't be happier. Their whole system is much easier to navigate and use and I find their included website builder to be robust and 100 times easier to use and manage than Wordpress.
Really good support
Really good support. Resolved a difficult issue due to an elusive glitch with a connecting app. It took lot of effort. Reasonable prices, features, and user experience.
very good service
very good service
NC-EYK-4325:
NC-EYK-4325:
The agent was extremely professional - during my most trying moment of appreciating facts. I was upset that there was miscommunication by the Company - Namecheap -- their language renew domain Vs Renew mailbox (private email) appears to be one word..
The agent remained calm when i vented .. waited till paid for a renewal i wasn't aware of and put me back online..
Grateful!
Volodymyr O #1
Volodymyr O. was perfect in explaining and concluding my issue. He gave me perfect step-by-step instructions that were simple to follow and thus solved my issue.
Fast, accurate, and respectful 100%
Thank you Volodymyr O
I had issues with ssl on 3 of my sites
I had issues with ssl on 3 of my sites. The namecheap customer support solved it within seconds of reaching out. The service was swift and excellent.
Most competent customer service ever
I've been with namecheap for 18 years for domain registry and never had an issue. This weekend when I was authenticating my my domain for my new EMS my website (hosted elsewhere) and email crashed. Not namecheap's fault but they were the only ones who could help me. Step by step, with so many screenshots Namecheap customer service got my website and email working and even got my authentication sorted. I can't believe how helpful they were, I never could have done this alone. SUPERB! Above and beyond.
Getting the help you need
I was able to work with a person and get my SSL certificate resolved. I needed help and Namecheap stepped up and helped with getting the job done.
Excellent support from Uthara
Excellent support from Uthara! The representative clearly understood the issue and provided a resolution promptly, without unnecessary back-and-forth.
Great service.
Great service.
