Excellant customer support
Fast Responsive chat solution to my email issues
The representative Rekha was very…
The representative Rekha was very informative and courteous. She had a lot of patience and hopefully my mail problem is resolved.
Great help
This is the third attempt at cleaning up a bit of a messy situation. Support has been a breeze for each step. I had an agent named Sagar whom was very helpful and walked me through some knowledge for my site and provided enough information for me to make decisions without getting a headache. I appreciate it!
Websites went down
I had a major issue that caused many of my websites to go down. Not even a YouTube video had a solution. I contacted the HostGator Chat support and the tech was able to help and fix the issue in a few mintues.
My Rep was excellent and very prompt
My Rep was excellent and very prompt. I really appreciate HostGator having qualified personnel. My experience was excellent and I could've ask for more. Hat's off!!
I received a re-billing on a HostGator…
I received a re-billing on a HostGator account that I had paid last year for three years, which email I believe was sent in error. I spoke with a HostGator representative, Nitishi, who - even though I was kind of a jerk in the chat - could not have been more helpful, courteous, and professional, not to mention kind, and humane. The best chat experience I’ve ever had. I am happy to remain a HostGator customer.
Preema D helped me a lot
Preema D helped me a lot. Excellent support
Very professional service and support
I've been using Hostgator for over 12 years and had no issues with their product. I recently deleted my Google Workspace account which resulted in my not being able to access my main email account and the senders receiving a message that the account did not exist. I've had 24 hours of pain, that the Hostgator team resolved in about 30 minutes today. Very professional assistance and outcome on a Saturday afternoon here in Australia
I had a serious issue with my website…
I had a serious issue with my website that I could not figure out and my chat host/tech was marvelous in leading me to the necessary information as well as accessing my data that allowed him/her to manage my difficulty. I cannot be more grateful and impressed by the efforts at HoldGator to make their hosting and support a living, breathing and even enjoyable reality for my website.
Really like these guys
Really like these guys. Always available to help when needed without going through hours of over complications
Anusha was very supportive and made me…
Anusha was very supportive and made me a happy customer - well done :o)
Customer for the past 21 straight…
Customer for the past 21 straight years. No issues. If you are reading this and considering a hosting provider, HG will meet all your needs. I have no incentive in this review, just found HG the best support in the business and I did try others and that was a long time ago.
Been with Hostgator over 10 years and…
Been with Hostgator over 10 years and have had very few issues. When I did have the occasional problem, online chat is always available within minutes and the techs can resolve the problems for me. Today I requested an update for MySQL to an up to date version and they agreed to migrate my server to a new one with the updated MySQL. The interaction only took a few minutes.
I had a situation that I tried to…
I had a situation that I tried to resolve in a chat a couple months before that never got done. This person did all of it for me in a few minute - rather than the hours I usually have to wait to complete chat support. VERY HAPPY NOW - confirmed the new domains got the SSL & redirection on my server already!
Overall experience was Great
Overall experience was Great! My Maria Cecilia was awesome. Very nice and knowledgeable, definitely someone who cares about service.
The chat person was very patient and knowledgeable
The person I was on chat with was very professional, had a ton of patience with this end user, answered my questions, solved my problems.
Host Gator help on emails not getting through
Host Gator chat rep explained what I thought was the issue (emails not getting through) and helped check to make sure it wasn't anything with emails on my end.
Ready to help with every issue
Ready to help with every issue
500 error issue
Manjushree was very keen to help, resolved the problem fast with a lot of useful explanation.
Stara and the bulling team are the best…
Stara and the bulling team are the best great support and best prices kisses and hugs