Shali is an excellent IONOS rep
Shali is an excellent IONOS rep. She is innovative, efficient, and invaluable. Please give her a raise.
Great service and help
Great service and help. Ed took the time to go over all the options and what to do. He was fantastic.
Great personal customer service!!!
Great personal customer service!!!
Hunter was patient and provided…
Hunter was patient and provided exceptional help. I am very grateful to be able to speak with a support professional quickly and then debug complex problems methodically. Thank you.
The man at the other end of the line…
The man at the other end of the line was courteous, understandin, patient and very helpful.
Keisha understood what I needed
Keisha understood what I needed and took care of the request promptly. I’m so glad she was my representative.
Great knowledge
Great knowledge
John Kennedy - Balla Jerseys
4 hours ago
I love great support and the IONOS team ROCK!
I love great support and your team is totally that!
They helped me navigate through all that I did not know about my platform and more. Thank you so much.
I spoke to someone within 2 minutes of my call. The agent was very helpful.
My experience was very helpful.
Brian was extremely helpful with fixing…
Brian was extremely helpful with fixing our domain and website issue. We switched our website from another company to IONOS and Brian helped us get it working right away.
LOURD was the best experience I’ve had…
LOURD was the best experience I’ve had in along time during a customer service call.
Support engineer knowledgeable of teh situation and Quick to resolve
The support engineer was knowledgeable of the service and was able to quickly resolve the situation.
Easy!
Ionos makes it easy to maintain email accounts, a website, etc.
Excellent Support - Ray Temple was amazing!
I had a great experience with IONOS support today. Especially Ray Temple was incredibly helpful and patient. I am a student and a beginner at server management, and he handled all the technical SSL and HTTPS redirection settings for me. He made the whole process very easy and stress-free. Highly recommended
Anjo Vergel Josel
Anjo was very very patient. He verified my concerns and questions and then informed me what he would do or what was needed to remedy the situation.
He also gave me time to manage things on my end when I needed to get information from a colleague and when I had to go to a medical appointment he offered to call me back later to finish the necessary steps.
He restored our website after we mistakenly cancelled out contract which was critical to our website functioning.
Thank you Anjo
Joshua guided me as I navigated through…
Joshua guided me as I navigated through the site, really assisted in his technical skills. He really wanted to follow through to a successful completion! His language skills are excellent and his manner completely engaging through the task at hand...
Helpful, efficient, and patiently explanatory
I was redirected to the hosting and retention team members, who were exemplary in helping me transfer my products from my old hosting plan to a new. Maria Bernafe Vicarme answered all my concerns and technical questions regarding future plans for my second domain with helpful patience, courtesy and grace. Thank you, Chaz and Maria!
Clear knowledgeable communications
Clear knowledgeable communications
Ionos representative with friend, knowledgeable and professional
I got the answers to my questions fast, easily, and professionally. They understand the dynamic of their work and customer relations. I am happy with the outcome today.
I was about to cancel my contract…
I was about to cancel my contract because I was having difficulties on my own but Jack came on the phone was determined not to let me go. He went step by step and help me solve my problem. Jack is a good employee to retain, may be he his the owner. Thanks, Jack