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The tech helped me with my plan renewal.

Fast response, nice and polite conversation.

Hostgator - Top class service from Imran... pinpointed the problem and helped me to resolve it... EXCELLENT!

Happy. Support is excellent. Thank you Karthik. Appreciate your quick response and understanding of our situation and rectifying it in less than 5 minutes.

Great customer service!

Pooja N was incredible. I had been having some issues with my site using too much storage and they were able to quickly fix the issue, which maintained me as a hostgator customer. Great customer service experience!

Top support in the industry

Ashita took one look at my site, and figured out why it was down instantly. Thank you!

My experience with Hostgator's dedicated WordPress support has always provided an outstanding customer experience.

Super! fast, simple and work!!

The assistant was very helpful and assuring and caring. I have been with this company for over seven years and I am so pleased with all the help and commitment. I would recommend them to anyone.

Great customer service and easy to understand

My representative made migration my current server to a new one fairly painless. Thanks so much!

Turns out what I thought was a simple request was more involved but I was quickly and professionally helped to get everything sorted! Thank you so much for the great service.

They solved my issue quickly, I was surprised because it is not like this with a few other Server company's

I am a IT Engenier working and recomending the extraordinary service of Host Gator, please keep the same way and NEVER close the live chat, that is what makes you different

Your support person Ujwal ID 1-23452088 was the best encounter in my more than 12 years as Hostgator client. Very helpful and strong in technical. I wish that i can always have him as my Hostgator support person.

great support and services

Great support from hostgator...

Agent Vrushab was helpful, prompt and knowledgeable. He helped processed refund for 2 years as requested. He offered solutions and other plans for consideration. Although there was no custom plans, I appreciate his recommendation and advice.

the crew have always been so helpful and supportive! The recent one has been top of all, solved the reissuance of SSL within 3-5 mins! shortening the time like 3-8times

I want to give a huge thank you to Namecheap for their excellent customer support. My hosting subscription auto-renewed unexpectedly, and when I reached out to their team, they handled everything quickly and professionally. They processed my refund with no hassle at all and were incredibly understanding throughout the whole process. Namecheap truly cares about their customers. Fast support, smooth service, and a company you can trust. Highly recommended!

The live agent or human (Mr Bohdan) is very helpful and is always there to assist us. I hate AI robots with other hosting company. Please Use Human!

Great domains, great service, great dashboard. I use Namecheap for domains only, and it works great. Prices are fair as well. Support responds quickly through live chat.

My name is Kassidy Coffin, and after 8–9 loyal years as a Namecheap customer, I have never—not once—felt compelled to write something like this. But what Sofiia C. accomplished in your help chat didn’t just exceed expectations; it obliterated them so thoroughly that I’m convinced future historians will classify my interaction with her as a pivotal moment in the evolution of customer support. From the instant she joined the chat, Sofiia didn’t merely assist me—she descended like a digital guardian angel into the swirling abyss of my technical confusion. One moment I was staring into the existential void asking, “Why is my domain doing this to me?” and within minutes, I was nodding along like a first-year student in a lecture delivered by the world’s calmest, kindest, most unexpectedly hilarious professor. She didn’t just fix the issue. She diagnosed, explained, clarified, solved, taught, reassured, enlightened, and empowered—all before my coffee even had a chance to get cold. If Namecheap ever opens a university, Sofiia should be tenured immediately. But the magic didn’t stop at her brilliance. Sofiia radiated this warm, uplifting, transcendently positive energy that transformed the entire interaction. She was that rare combination of soothing and confident, professional and personable, efficient and—somehow—genuinely funny. Speaking with her felt like chatting with a friend who just casually possesses the power to solve complex tech issues while simultaneously brightening your entire outlook on life. Her empathy? Immaculate. Her clarity? Surgical. Her vibe? CEO-approved perfection. If customer service departments had spirit animals, theirs would be Sofiia. To Namecheap leadership — Richard Kirkendall, Hillan Klein, Sergii Smirnov: This is not just praise. This is data, presented with the emotional intensity of a customer who has witnessed excellence on a level so striking it should honestly be written into your quarterly reports. Sofiia is not simply “an asset.” She is the kind of employee whose presence increases brand loyalty, reduces churn, strengthens customer trust, and enhances the overall perception of your company’s competence—just by showing up and doing what she does best. If she ever left, the dip in customer satisfaction would show up on graphs. Actual measurable graphs. I sincerely hope each of you recognizes just how rare it is to have someone with this level of emotional intelligence, technical fluency, warmth, and dedication. Her work ethic is assiduous, her attention to detail sedulous, and her kindness so radiant it feels almost mythological—like she wandered out of a folklore meant to teach children that good customer service still exists in the world. This level of brilliance does not occur often. This is a once-in-a-century hire. Competencies demonstrated (and frankly conquered): Exceptional clarity in communication Expert-level technical proficiency Emotional intelligence well above industry standards Humor that diffuses stress on contact Authentic warmth beyond what can be trained A natural ability to convert frustration into delight A passion for helping others that enhances trust, loyalty, and retention This is the caliber of employee who creates repeat customers, glowing testimonials, and positive word-of-mouth that entire marketing departments spend millions trying to replicate. My conclusion is simple: Sofiia deserves recognition. Real recognition. Whether that’s a promotion, a raise, an official award, or a plaque with her name immortalized—she has earned it. And if Namecheap doesn't have a recognition program, this message should be filed immediately under: “The Moment We Realized We Needed One.” Thank you, Sofiia, for transforming what could have been a frustrating, draining ordeal into an experience filled with clarity, laughter, insight, and genuine human connection. You didn’t just fix my problem—you improved my entire day, and that impact is priceless. Your kindness matters. Your brilliance matters. You matter. 🖤 Kassidy Coffin 🖤

The support staff are cooperative, well-trained, and provided a very satisfactory service.

I have consistently received outstanding service from this company for the past nine years. They have expertly managed my domain and hosting needs, ensuring everything runs smoothly. I am truly grateful for their support and dedication. Thank you!

The best hosting and domain provider I’ve used. I’ve tried several over the years, but their customer service is genuinely top-notch.

I had two issues today (my mistakes), and the customer support is just fabulous. Super fast, and the guys know their craft. Impressed. I have all my websites on Namecheap, and I love the platform's user experience; it is fast and reliable.

Thank you. I love Namecheap

Excellent and prompt customer service. Switched from Hostinger several years ago and couldn't be happier. Their whole system is much easier to navigate and use and I find their included website builder to be robust and 100 times easier to use and manage than Wordpress.

Really good support. Resolved a difficult issue due to an elusive glitch with a connecting app. It took lot of effort. Reasonable prices, features, and user experience.

very good service

NC-EYK-4325: The agent was extremely professional - during my most trying moment of appreciating facts. I was upset that there was miscommunication by the Company - Namecheap -- their language renew domain Vs Renew mailbox (private email) appears to be one word.. The agent remained calm when i vented .. waited till paid for a renewal i wasn't aware of and put me back online.. Grateful!

Volodymyr O. was perfect in explaining and concluding my issue. He gave me perfect step-by-step instructions that were simple to follow and thus solved my issue. Fast, accurate, and respectful 100% Thank you Volodymyr O

I had issues with ssl on 3 of my sites. The namecheap customer support solved it within seconds of reaching out. The service was swift and excellent.

I've been with namecheap for 18 years for domain registry and never had an issue. This weekend when I was authenticating my my domain for my new EMS my website (hosted elsewhere) and email crashed. Not namecheap's fault but they were the only ones who could help me. Step by step, with so many screenshots Namecheap customer service got my website and email working and even got my authentication sorted. I can't believe how helpful they were, I never could have done this alone. SUPERB! Above and beyond.

I was able to work with a person and get my SSL certificate resolved. I needed help and Namecheap stepped up and helped with getting the job done.

Excellent support from Uthara! The representative clearly understood the issue and provided a resolution promptly, without unnecessary back-and-forth.

Great service.

Luis provided an outstanding level of support throughout my entire experience. He was extremely patient, professional, and clear in explaining every detail regarding my DNS issue. Even when the situation became confusing, he stayed calm and guided me step by step, making sure I fully understood the process. What impressed me the most was how friendly and reassuring he remained, even when I had several questions. He carefully checked the DNS records, explained why my domain wasn’t resolving, and gave precise instructions on how to fix it. His guidance helped me understand nameservers, propagation time, and common DNS problems. Thanks to him, the issue was finally resolved, and I now feel confident managing my domain settings in the future. The whole conversation showed his excellent communication skills and dedication. I sincerely appreciate his help. This is truly 10/10 support

Considerate and direct help

Fast response and straight to the point. I issue was resolved in one click.

I just started working with Hostinger and was immediately impressed by the level of their support. They helped resolve my hosting issue in no time. My highest rating

Very fast reply

Great person and very great job

Shifa is very good , she helped me solve my problem perfectly.

Patrick was very quick and efficient in identifying what my problem was.

Nice and helpfull nature

such a good customer services to solve my issue, also it was a fast respond

It is a very cost-effective hosting platform. I have hosted several of my applications and it was quite easy to do it.

Mateo's service was excellent. He quickly resolved my question and guided me to the right solution for my needs.

User friendly and navigation efficiency.

Outstanding support experience, as always

At the beginning while I interacted with your AI i was very frustrated and angry. 😡 you’ve just waisted my valuable time and I got the impression that you just want to con me! But after I succeeded to contact Mutia and experience her politeness and generosity and full information that she’d provided, it reversed my entire attitude toward your company and instilled trust that I am in good and understanding hands!!!

I had an issue with my free domain selection and was stuck at the “Finish Registration” step, unsure how to change it. Richie from Hostinger Support stepped in and handled everything quickly and professionally. He was extremely patient, clearly understood the problem, and reset my domain selection within minutes so I could choose the correct one. His communication was friendly, helpful, and efficient—exactly what great customer support should be. Thank you, Richie! Your assistance made my setup process smooth and stress-free. Hostinger is lucky to have you on their team!

Rizka solved my issue within few seconds, I appreciate her quick action, I didnot repeat my issues ith ger, she just got it from AI(Kodee)

very helpful and explained in detail as a beginner

great service

Working with technological issues every time.