Carlo
I needed to cancel an automatic domain renewal after one year.
Carlo was extremely helpful throughout the process and even assisted with issuing a refund for the automatic renewal.
Their service is outstanding — I highly recommend purchasing from them.
My problem was solved!
I had a quick and smooth transaction with Kerwin. He was very knowledgeable and took the time to review my account, clearly explaining the issues and suggesting what was needed. I truly appreciate his assistance and professionalism. I highly recommend him as a Technical Support representative.
Amazing service
Amazing service. He did great!
Winn was very patient
Winn was very patient, polite and helpful. He is an asset to your customer service team.
The agent helped me to solve all the…
The agent helped me to solve all the problems. Very satisfied!
Rhandy did a phenomenal job at…
Rhandy did a phenomenal job at explaining the different options to buy my emails, and he also assisted me in creating the first email.
Thank you so much, Rhandy.
Business, Sincerity, Clarity, and above all sharing a laugh with the road to travel in my move to IONOS from Wix. [ SOLD! ]
Gerald has very detailed and (hah), “encyclopedia-type” knowledge of IONOS services, cost effectiveness, and is very sincere when he speaks, like talking with a good o’l friend (haha) not “business” , per se =]
Amazing customer service
I had trouble finding a hosting contract lost in a separate account, and I was really impressed with their customer support. It was a unique issue, I spent seven minutes trying to explain it-- and my phone disconnected!
So I started calling them back, asked their computer voice if they could reconnect me to the last agent, and right as the voice was saying "We're sorry, but that's not possible at this time"... my phone began to ring! It was the same agent! She called me back! That was AWESOME, plus it saved me from having to re-explain my problem to someone else.
Anyway... She was super helpful and pleasant, more importantly-- she was somehow able to fix the crazy problems i was having. She had to do a lot of work on her end.
It was clear she went out of her way to help me... so I'm here to give her my eternal thanks, and to shine a light on HAZEL from customer support at IONOS! Thank you again! :)
Sean was very patient
Sean was very patient, polite, and professional. I’m happy he was able to get to the root of my concerns and rectify them.
Thank you for your guidance and…
Thank you for your guidance and patience.
Amazing service from Crystal
Crystal was attentive and listened to what I needed. She solved all the issues I had and even made suggestions on how to improve my service with IONOS.
Appreciate the help
Appreciate the help.
Abigail was vey knowledgeable and listed to the issues and helped quickly.
Outstanding Technical Support
The Technical support representative was friendly, knowledgeable and exceedingly helpful and informative.
Outstanding customer service
Outstanding customer service
The agent Shali that helped me resolve…
The agent Shali that helped me resolve my concerns
was so patient and kind. Vey professional.
Alexandra Latten Argosino
20 hours ago
June was absolutely fabulous
June was absolutely fabulous! She was incredibly helpful, resolved the issue efficiently, and provided thoughtful suggestions. She even took the initiative to do research on ways to support my business with improving our SEO ranking.
IONOS can be very proud to have such an outstanding representative.
Joana Dela Vega was a great help today
Joana Dela Vega was a great help today! I appreciated her thoroughness in checking to make sure the changes I was having her make to our account were correct and that they wouldn't mess up our website. Great customer service!
Great
Great! Wonderful! Efficient!
Very knowledgeable
Very knowledgeable. One of the best we have wtih Inoiis
Great service
I would like to express my gratitude to Karl from the cancelation support team. He was incredibly attentive, dedicated, and did everything he could to help me resolve my issue. His professionalism and effort truly stood out. I can confidently rate his work as excellent.