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Some customers report difficulties getting timely assistance and resolving technical or account-related issues through customer support.

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UPDATE: Shopify’s Trademark Infringement Process Shopify has taken down the infringing website and protected my Australian Trademark (IP) - Shopify removed the website completely. I am very satisfied with their follow up and policies. I wouldnt hesitate to utilise them for my website in the future - specifically for this reason. It took some time to obtain this result but I am very happy with their customer support and policies. -------------------------------------------------------------------------------------------------- I am extremely disappointed with Shopify’s handling of an ongoing trademark infringement matter. I am the owner of the Australian registered “Aroma Bay” trademark (Trademark No. 2578574 ) and have formally reported another Shopify store ('Aroma Bay Luxury Candles' Australia) for using my trademark without authorisation. Shopify investigated the complaint and subsequently contacted the store owner, advising them to stop the trademark infringement and warning that their Shopify store could potentially be taken down if the infringement continued. Despite this concern being raised approximately one month ago, their website remains operational and the unauthorised use of the “Aroma Bay” name continues. I will now be seeking legal action in relation to the unauthorised use of my registered trademark and will be pursuing the matter against the operator of the infringing business. However, Shopify also has a responsibility to provide meaningful protection for legitimate trademark owners using its platform. Once a trademark infringement complaint has been submitted, investigated and the merchant has been formally notified, Shopify should act promptly where the infringement remains unresolved. At a minimum, Shopify should have an effective process for suspending or restricting accounts that continue to use another business’s registered trademark without authorisation after receiving a formal infringement notice. Small businesses invest considerable time and effort into building their brands, and registered trademark owners should not have to repeatedly chase a platform to have obvious infringement addressed. I am posting this review so other trademark owners are aware of my experience with Shopify’s trademark infringement process. Shopify — I, and millions of Shopify users, would appreciate an explanation as to why this Trademark infringing account remains operational despite the trademark complaint and notice already issued?

Amazing. I had an issue with my website page and the live support was amazing. Nesty took control of what I needed and fixed the problem. Kept me fully informed through the process. I am so impressed with the level of service I’ve received so far! Thank you.

I was having trouble with a terrible company that misled mean item and being very difficult if impossible to give me a refund without posting the item at own expense to china…( not Alteringham where it came from!) I contacted shopify and within an hour a refund has been raised…so glad and relieved..we’ll done shopify Helen

I really loved using shopify and its featrues

A lot of these negative reviews are about poor experiences with companies that use Shopify's platform. It's up to everyone to research any unknown company you do business on-line with, no matter who the site is hosted by. As a retailer, I could not be happier with how easy it is for a smaller on-line company to integrate different functions. Shopify has been a lifesaver for us and our revenue has grown considerably at a reasonable cost

Fast and easy to order the 3d prints, I liked it.

Love the platform. We use it for all of my clients and their customer support (especially plus) is great

Ive been using shopify for years it really changed my life for the better, I will always love this company

I'm really surprised to see so many bad reviews. I've just had the most helpful human-to-human customer chat online with Violet C, who helped me consolidate multiple stores I had created in error, with a domain lost in the mix too. Thanks for the help... and here's to starting my business! Wish me luck :)

Shopify is a commerce platform that you can trust. Their AI, Sidekick, is user friendly. It does not go in circles like AI Tom from Sellvia. The store owner is in total control. From finding the right suppliers to setting up payment system, to complex website designs, Shopify got them all. Shopify is upfront and direct with their fee structures. There is no surprises and no hidden fees like Sellvia. Their setup is straight forward and simple. You do not need programing at all. If you want, you can custom design your store to your specifications. Or let Sidekick walk you through step by step. Shopify earned my respect and appreciation. IMO it deserve be nominated for Best Ecommerce Platform of 2026 Award.

I want to build my shopify please help me

From a developer standpoint, i'm always amazed by how this platform has evolved so quickly in the last 5 years. Super impressive.

I really loved using shopify and its features

Shopify are simply the best platform to use. Constant updates to ensure your business is kept up-to-date, absolutely faultless!

I really Loved Shopify.

I have been using Shopify for 3 years and it was very helpful to my business. From the website to the payment processing, everything was going smoothly.

very easy to navigate

I have been running my store on Shopify for two years without any issues. It's very easy to use and incredibly convenient.

Wix has the tools to help build a great website. Easy to use and navigate.

Great tool to develop simple and complex websites. Love it

Easy to use designer and add photos. I have some basic web design experience but not much. Really appreciated how accessible the page designer was to use. Template type looks great, little animations it added look great. This was our first time to have a website and it was something we really needed. I get good feedback saying the site looks great. Very affordable advertising for us.

Wix is so easy to use, I'm a non computer, technical kind of person, and even I could navigate it. When I couldn't the team at wix are quite and helpful. It has everything my website needs.

I had always been looking for a platform to showcase my own archaeological research, and only Wix allowed me to do so. It was difficult at first, but I learned how to use its tools very quickly. Wix provides enough space for me to work with a fair amount of freedom. It’s truly wonderful.

With Wix templates it is easy to create your website. I also purchased a domain from Wix. they offer a lot of back office features and stats to manage your website and business.

We run our bathroom renovation company in Edmonton (TRILLA LTD) on Wix. The website was easy to set up, and I can edit it myself whenever I need to — pages, menus, photos — without hiring anyone. The contact and booking features work well with our other tools, and clients actually find us and reach out through the site. It just works, which is exactly what a small business needs.

Great! I love your services. Happy satisfied Customer

You are the best.

Wix.com is an awesome website builder. With the recent updates, Wix has made creating, building and editing your website so easy. Every question is answered throughly and you can accomplish whatever you are trying to achieve. Wix is a great website platform. I recommend it to the newest website designer.

I've used WIX for a while, but adding Symphony to the tool box really helped this one person photography studio. WIX tools helped enhance my site concept and create and streamline my SEO/GEO to help generate more traffic. That in addition to a managed email campaign increased my traffic exponentially.

Actually, I was paying way too much in advertising. I had to take hold of my own website and Google Ads..Wix led me straight through. The web design took a bit, but we finally got it right. Hoping the new web page and Google Ads make my business thrive.

After I signed up with TrustPilot, our website is at the top of a Google search. Great job!

Easy to build a decent site, integrated AI makes it easy to customize everything, and the SEO features are relatively straightforward

Lots of support, lots of options, great initial set up and plenty of upgrades available. Have recommended to friends and colleagues

I am not a specialist in web design, but I was able to create my own website using the Wix applications with very few problems. Most of what I ran into were the things I had to learn, but overall it has been a great experience.

I just love this

I have always been very satisfied with WIX. There are other possibilities but there's no need for me to move. The website is easy to use which is another reason.

Easy to create and modify a site.

Makes Website building easy!

It was wonderful to speak to a human. As an elderly client I appreciate the patient and respectful attitude.

The patience of the GoDaddy agent, Ceta, very responsive and explained features and benefits and use or purposes as needed and made recommendations.

Beside the long phone wait, the service is always amazing.. everyone who is a human I prefer has been extremely helpful and patient with me.. I’m very pleased.. thanks guys!

Had some issues and concerns and Dan resolved everything and made it very simple

Beatriz was very patient and knowledgeable.

The compassion of my confusion was fantasic

Had issues with a website launch. Go Daddy found the issuse immediately. We did not have to lift a finger. Customer rep was knowledgeable and efficient.

Colton Singleton helped me resolve an issue quickly and efficiently. He was professional, courteous, and patient throughout the entire process. He even provided his contact information in case I needed further assistance in the future. Outstanding customer service! Highly recommended. 10/10!

Bryan in customer service was knowledgable, explained all of my options and helped me make the best choice for my business. He was courteous, kind and made the process easy. Highly recommend.

This is by far the most professional and efficient tech support I’ve ever had. Mary was knowledgeable sweet and so kind. She complimented me on how nice I was and I complimented her on her excellent work ethic and professionalism. Mary was amazing and so is my website. Love you guys!

I got friendly service and my issue was resolved!

Experience personnel and results. Truly a pleasure working with Trevor.

Ash was very helpful and patient. It was a very good

Luis at Customer Service was great!!!

Gabriel exceeded my expections and provided excellent customer service. His positive attitude shined on the phone. If I could hire him, I would in a minute!

One of the things I appreciate most about GoDaddy is the consistency of its customer service. In nearly every interaction, I've been treated with patience, professionalism, and genuine care that feels personal, almost like talking to someone I've known for years. The representatives listen, understand my concerns, and get right to addressing my needs. Whether I'm spending $29.95 or thousands of dollars, they make me feel like a million-dollar customer. That level of respect, consistency, and genuine care is why I rate GoDaddy's customer service so highly.

Julie was fantastic; recognized the error and immediately went to action. While waiting for things to refresh she was explaining exactly the contingencies she had planned in case the refresh failed. No need though, she was right the first time and the refresh worked. All in all wonderful experience.

GoDaddy support was excellent and resolved my issue. They are smart & friendly.

Great customer service and help

I had a technical problem with my website and link. Dustin helped me with that and he resolved the issue. He is very nice and skilled. So happy to call him. Thank you Godaddy. 👌

While editing and updating our website, one can face several technical issues ranging from browser updates to the newest issues with web crawlers. Squarespace customer service team has been very helpful in mitigating or shedding light on our concerns with website maintenance. Their team is fast to respond and very respectful in their conversations making it a pleasant experience. We are Thankful to the Squarespace team for their professional services.

problem solved, thank you guys) one love

Quick to respond. asks questions to understand, kind and solves issue

Everyone went the extra mile to help me and I very much appreciate it. They were knowledgeable and kind.

Squarespace has great support and have helped me several times with great results.

I trust Squarespace customer support with anything I need resolved on my website. They are always quick to respond. helpful, friendly with solutions- pronto. I highly recommend Squarespace and have been with them since 2020 and it’s been a positive journey. Stunning templates and beginner friendly. Squarespace is Made With❤️

prompt reaction and reassuring advice

Team Support was top

Knowledgeable customer service live chat representative, inquiry resolved in minutes.

Friendly service

You were all very helpful. You got back to me right away you're very patient. Thank you for all your help.

The support team Joe and Mei helped me a lot with my 2FA lost account recovery. They guided me clearly on all required verification steps and responded promptly. Their customer service is professional and patient. I really appreciate their help to save my domain before the redemption deadline

Even though we were able to resolve the issue on our own. The fact that a tech reached a out to us was very reassuring. I've worked with other vendors and they have not been as responsive. Sometimes not available at all.

Simple Use + Good Customer Service Templates are easy, organization is simple When I had issues, the customer service team always responded efficiently and provided me with great help for years.

I had an excellent experience.

Efficient and speedy support.

The team who helped me with my account recovery were most helpful. Time was of the essence before we would lose our access to the Church’s web page. I am somewhat knowledgeable on DNS. However, the direction to the instructions made the process very clear. Thanks Again for your assistance. Harry

So easy to use! Stripe denied me and square has been great!

Squarespace has done so much to help people make websites that can really generate business and be a true tool for scaling a business. Many years ago, I had been considering Squarespace for an ecommerce site, but ended up going with Shopify in that instance. As of now, I still have that business. But, I am helping a friend with a separate business. We chose to set her up on Squarespace. As the designer/developer, I was so amazed at all they have added to their functionality. It's been a great experience, we created a beautiful website that has all the features she will need. Beautiful experience, and great customer service. I will definitely be back to design more sites, and will recommend Squarespace for sure.

Problem got solved

got the square reader for my food truck and it took maybe ten minutes to set up, money hits my bank the next morning

Perfect and very convenient

I wanna thank Les, it was quick and professional support with my account issues, really appreciate it, thank you Les best customer service

Square has allowed my business to grow in more ways than one. Their equipment, loans and credit card has given me leverage to make my business the success it is today!

Been using Square for over a decade with no issues. Very easy to invoice my clients. Also, their loans have really helped with cash flow, and I get to choose the loan amount and also get to choose the percentage of each sale for payback.

Absolutely amazing with disputes.

I LOVE SQUARE THEY ALWAYS ASSIST ME AND MAKE MY EXPERIENCE EASY AND SATISFYING THANK YOU SQUARE

Filing a dispute for an unknown/unrecognized charge on my square account was surprisingly fast and easy. Then to my surprise my dispute was resolved in my favor on less the 24 hrs., and the money was refunded back into my checking account immediately. There was no hassle, no back and forth emailing, no forms to fill out further explaining my issue/dispute. Square gave me the benefit of the doubt, believing me wehen I said that I was unaware of the charge, a gesture not often given these days. I appreciated the effortless and hassle free dispute process.

I have been using Square for 4 years. This was going to be a bad review. But Square actually took care of my concern in a matter of hours and not days like I expected. I had a larger than normal payment from an out of state client. I use Square for estimates, invoicing, banking crypto, and I like the sales reports. This client paid an invoice I emailed by clicking on the pay now button. Square froze my account and sent me an information request. It seemed silly at the time because all of the information they asked for is all in their system since I use them exclusively for my business. But I filled in the information. Then I called customer service and they explained that it would take a few days for the investigation to be completed. I was ready to start using my local bank for cc processing. But then a couple hours later, not days, I received an email that the review was completed and my account was fully activated again. Since I understand that fraud is real, I can't really complain about a few hours of inconvenience. Now I know the process. I will take losing the ability to withdraw funds for a couple hours to have the peace of mind. Square is a little expensive. But the platform works great for me. The invoicing app is straightforward and allows for custom logos and disclaimers. I would recommend Square to anyone.

Easy to make a dispute and it was resolved quickly!

They take care of you. No worries.

Prompt service follow-up and communication. Fast resolution with a reasonable amount of work and information for me to provide (with no inconvenience). Although it was written, I felt heard, and the representative (Les) was diligent in resolving it with a more-than-satisfactory outcome. Back in business in no time!

A weebly domain setup issue, which was resolved quickly and with outstanding customer care

I had a very positive experience with the Square Online and Weebly support team. The advocate who assisted me was extremely kind, professional, patient, and efficient throughout the entire process. They quickly understood the issue and helped resolve a situation that could have resulted in our website being blocked and becoming unusable. I truly appreciated the support, clear communication, and helpful guidance I received. Excellent service and a great customer support experience.

Awesome customer service. The representative was able to find the issue with my account and corrected it immediately. Thank you again for all the help when i was in definite need of assistance .

I . had a question that needed answering but it was on the personal side but the customer support was really understanding and compassionate and seem like he really cared and that means we bought this day and age.

They do payments, but the new AI tools that are coming out and the new changes, have made Square my personal operating system for my business. There are new features each week, and when I compared my processing rates, if I had to pay for all of the marketing and tools, I would be paying more to use someone like stripe. Very happy now since 2017.

We have been working with Square for almost a year now. And we are very please with how helpful this experience has been, growing our business. Staff has been very helpful and supportive throughout this entire experience. We are diffidently looking forward to continually working with them, throughout our Journey. Quick response time, helpful information. Thank you, for all you have done throughout this process.

Great customer service! Quick and thorough response to my questions and my issues were easily resolved. It's rare to get this level of customer service.

Though I would've preferred to have a live call, the Chat Messaging worked very well. They answered my questions and even gave guidelines and tips. I'm very satisfied.

At Big-Commerce these guys are doing terrific job. We call many times on Fridays and they worked on it until late in the evening. I recommend it to my friend Jane. He is also looking for an web development agency.

fraudulently debitted £2599.52 from my account and refused to refund avoid

I spent 2 days trying to reach someone there to open an account. I can't get a response from them. If the service is that bad trying to open an account I'm afraid to see what happens if you have a problem