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No customer support! Can't talk to a real person. UPDATE: They're is customer service and real people, and they are great!

Very glad I made the switch to Shopify. It's a little more expensive but the functionality is amazing if you want to grow. App add on costs can build but it's worth it for the right apps. I find the customer service very supportive too. Thank you Shopify

Jun was able to support my request very well and i had a better understanding with him

Easy to use - just about to hit 100 orders in just 2 months

We just processed our 10,000th Order through Shopify. I'm not sure why there are so many bad reviews, but we love it. Is it perfect? No, nothing is, but it is very powerful, and I have been doing this for 4 years. I am always learning and implementing new things to make it better. It can be confusing, very confusing, but my experience with almost every issue with support has been positive. Are there things I wish I could do? I can't, yes, probably, but most of that is on me for one of two reasons: 1.) I'm not smart enough to figure it out or even ask the right questions, or 2.) I don't want to pay someone or for an app to make it work when there is a solution. The one thing new users need to understand is that it is very powerful, and you need to walk before you run. There are a ton of add-on apps to help you, but they can slowly and sneakily drain your profits. The hardest thing for me to master, and I still haven't, is Shipping. I sell luggage and ship what is basically large empty boxes. Getting the shipping correct is an issue I have yet to conquer. Lastly let me say my store is far from perfect, and isn't all that I want it to be... But it works for us... with nearly $700,000 in sales both online and in our store front... we are doing ok... B. Robertson - Owner Traveling Bags New Berlin, Wisconsin

As a seller, it’s brilliant and life changing. We could never have gone online eCommerce without them. As a small business we had quotes from $25k to $40k which meant we never did go online until Shopify came along.

Great App i use it 1 year and im happy with this expeince

Shopify are at end of the day no better than scammers

A simple, easy and cheap way to get started selling products online, and the support has been amazing.

Shopify is a best selling platform

Thank you so much 🙏👍

Makes life easy. Great tools. Great pricepoint.

Shopify WHAT IS SHOPIFY? Shopify is a company in where people can devolope their website and sell things on to them wheter ur own or dropship HOW IT CHANGED MY LIFE. I was a teen who needed some money so i could get my personal things by my own money.Having ur own money is a proud feeling for urself.I started dropshipping but of course i did not see results right after ofcousre u need patience.But eventually i earn a good salary from this

I had a problem with my Shopify store yesterday (Likely my fault) and Ren set up all of my collections correctly which took some time to do. It saved me so much time, money and hair as I was pulling it all out trying to figure what to do :) I Really Appreciated Ren's help and her going the extra mile to sort out my problem For all of you who don't know how to get a person to help all you need to do is tell the AI "I want to speak to a person" and it will take you to a live agent

Great experience! I have tried to use many other platforms but Shopify is the best. I've been using them for all my websites for about 3 years

Worldclass stuff and nice all over

Had a good experience Had help from evangelyn who help me solve my situation Thanks so much for your patience

Oof. Seems I'm in the minority here, but I love Shopify. I've been doing ecommerce for 20+ years, and this is by far the best store platform to start on and scale.

Nothing less than GREAT Support from Ms. Daisy.❤️ She was professional and compassionate while assisting me with an unexpected billing issue. Due to my lack of awareness, I faced a bill amount I couldn’t afford at the moment. However, being honest and explaining my situation to Daisy restored my faith in exceptional customer service. 😊🙏🏻 I Am So Grateful for her Understanding and Care.The support I received through a chat box was truly amazing. Thank you, Ms. Daisy! 😊⭐⭐⭐⭐⭐

While I agree with reviewers that they should bring back easier support contact methods, I do want to mention that their reviews do not reflect who they are and what they do for small business. If you are looking to start an ecommerce business, Shopify is hands down the best. I would need to write a book, not a review, to go over all the wonderful reasons why you should have a store with them. If they allow me to, they will be the backbone of my store forever.

I was able to get to a human instead of a chatbot quite easily. The tech guy (John) was extremely kind and understanding and walked me through the process step by step using very helpful screenshots and easy instructions. Really happy my issue was solved so painlessly

The customer service agent was extremely knowledgeable, listened, evaluated and then asked followup questions.

I was having an issue with not seeing the correct results after publishing my site but Camila resolved this.

Jake is very helpful and sloved my problem, Thank you so much

Excellent customer service support at the start and throughout. Very speedy responses and very patient for tech newbies like me.

Amazing customer service.

Excellent Customer Service and care.

Wix honestly surprised me. For this price, I expected something limited or clunky — instead I got a smooth editor, solid features, and live chat support that actually helps. No hidden fees, no headaches, just build and publish. They could easily charge more, but they don’t — shame I can't rate with unlimited stars.

The AI customer support was adequate, and the "real person" customer support was outstanding.

Joseph was extremely cooperative and did his best to help me.

Ease of use. Great Customer Service!

Amazing customer support

Wix is the best platform. Wix customer care service is the best in the world

Matt, from the SEO department is awesome!

Customer service

Once I got past the AI and an expert on Chat everything clicked I know AI is the in thing but there should always be an option AI or Human at start of Help request

Fast, to the target & go! Perfect 10

WIX has provided very good service for my website and business email.

Best Customer Support Experience with live chat

Fixed an issue I had been struggling with for a good bit of time in ten minutes.

friendly and helpful service. Efficient.

Great customer service

It was refreshing to see that the contact information included phone, text, and bot options. At many places you struggle to be able to talk to someone. Wait time was less than 2 mins and the person was polite, professional, and gave the right directions.

helpful, informed and courteous

Our company has been using GoDaddy for more than 25 years - transparency, good pricing and reliable service - and the GoDaddy platform works really well.

I am a GoDaddy's client for several years and never had a problem.

Representative was very helpful and informative

I was very satisfied with my outcome of my phone call. I resolved exactly what I wanted to accomplish

One of our emails was hacked from Viet Nam and Holland. Shayla was very patient and knowledgeable about Getty’s back to using the email and our account

Professional, knowledgeable and extremely patient

GoDaddy has excellent customer service. Unfortunately I have had to use them 3 times this week and they were so helpful! They really made the experience understandable and pleasant.

Joseph provided fantastic service today. He fixed our website redirect issue and didn’t get rude or pushy about purchasing upgrades instead to solve the issue. Customer service reps like him and the ease of the website building tool are what keep me loyal to Godaddy.

Representative Maya was amazing!!!! She spent a huge amount with me answering my questions and explaining what products could help me. GoDaddy should be thankful to have an employee like her.

Am a Computer Business man

When it comes to customer service this company is outstanding. I highly recommend this service to anyone out there looking to have web services or website they create. Their people are amazing, solve problems beautifully. If you're going to get a website this is the only site I could recommend or use myself or ever will.

Well spoken, patient, thorough, knowledgeable didn’t waste time with sales pitch, went right to the info needed. 5 stars! Definitely recommend

Customer service representative with patient and clear in his communication

Thankfully, I don’t have to contact customer service very often but when I do, it’s always excellent. Very grateful and impressed.

Can not fault GoDaddy for anything. Everyone have an issue they quickly resolve it and off I go! The phone support is very impressive and staff actually know what they are doing. Highly recommend GoDaddy 💯

GoDaddy has excellent customer service. Especially rare, real living-people not bots answer the phone. Extremely refreshing to deal with knowledgeable people and not bots!!!

My workplace uses Squarespace and we have had no issues with our site or the orders system as long as I can remember

I've been using Squarespace for many years and have built lots of websites with them. I saw these negative reviews today on Trust Pilot as a new client was worried when they saw them. I was quite baffled and sent Squarespace an email through their website to see how they responded. A human(!) got back to me in less than 20 minutes. I have asked SQ some really stupid questions over the years as I panicked over something or other and it was usually a internet reception issue not a them issue and they have always been helpful and polite. It's template based web service - they don't actually build it for you - but they have so many resources to help you build a great website. If the quality of your products and photographs is good and you are able to line things up you will have a website to be proud of. Some of the reviews here are outright nonsense, for example, the "payment scam" suggesting payment is taken when the trial has ended and the reviewer didn’t sign up with thousands taken out over years - Squarespace lets you take out a trial for an unlimited time. It actually says on the website 'Sign up for your free trial, no card required". I have ten websites currently on the go and have never been asked for payment details until I wanted to go live so I don't understand that at all. I've also never had an issue with overpayment or cancelling on a site. They send reminders to the email you sign up with, you can remove your card details. Also who doesn’t check their bank statements for years? I can't speak about interfaces with google - I don't use them but the other interfaces I do use work very well. Other website templates I've used haven't produced the design results I wanted and were a pain to use. I highly recommend Squarespace for the creative industries because it's really good at what it does and sites look great.

Reactive and efficient customer support. Thanks Thomas W. For the fast resolution.

Super helpful and easy to reach customer service. Will go over and beyond and create step by step videos to help you tackle your problem

If you write an email the customer service is beyond excellent. I had to cancel an order. A real person answered. We had a back and forth because I just didn’t want to bother figuring out the link to cancel so she did it for me. Most companies that use AI will answer emails with a human. Breeze Airways doesn’t even have a phone number but my email got the result I wanted.

I especially wanted to write because I don't understand why there is negative feedback written about Squerspace The negative feedback written about Suquerspace is probably being submitted by competitor firms. For a long time I used a very famous name's web page builder, despite being a very big name, it was slow and never adjusted the mobile phone properly, an error would always occur shortly after publishing the page. Now I am very happy with Squerspace, it is fast, easy and everything is created properly. I am also happy because it has advanced design settings. Thanks Squerspace.

As a website designer, I've been using Squarespace since 2011 and love it. I've built 82 sites for clients and it continues to be the best website builder. On the rare occasion I've had to use customer service, it is always extremely prompt. For example, today a client accidentally purchased the Business Plan instead of the Personal Plan. Squarespace responded within one hour and the refund is on its way. Their support forums and help videos are always up to date and the forum community is incredible. I've used both Wordpress and Wix in the past (as have many of my clients) and they all say they prefer Squarespace because it's so user friendly.

Incredible support. Just wanted to say a huge thank you to Lais T. who helped me massively with my website. Great service :)

perfect Thank youx🙏🏻

Website has been easy to set up, edit, and no issues so far. I like the designs and its been a stress free experience. I have not called them.

I have built over 100’s of websites on this platform and I cannot fault it! The bad reviews just don’t make sense? Is it something that users do to break it? I am very surprised by so many bad reviews. Non of my 100 website owners ever contacted with any issues…. I think competitors paying 💰 to kill Squarespace… cause it is the best platform by far.

They have the best customer service I ever received. Reply to emails within hours ans sometimes minuts being super helpful. I just made a second website ans I am very happy. Been using it since 2018.

I just signed up for Square space. I do love the ease of creating a website. That part I'd give 5 stars. Easy and beautiful. They offered Google workspace for a yr free with my account. It worked for 2 days. Then I was told my business email was sold by them. I was locked out of my Google workspace account. So for the last 2 days I've been trying to get a response from them. Nothing is happening. (Update ) Square space got in touch and I was able to fix the problem with Google dashboard. If you can't get a response from the website reach out on fb messenger or insta. Both of the sources responded pretty quick.

First off, I'm pretty sure all the negative reviews here (as of this writing) are paid for. I found the really low Truspilot rating on a Squarespace competitor's website and was quite shocked so came here to investigate. Whenever I've contacted customer support, I've received responses within hours. On some occasions, minutes... and I've always had any problems resolved very quickly. Anyway, I've been using Squarespace since 2015 and it is hands-down the best DIY web builder out there. Some of the limitations can be annoying, but given the ease with which you can put up a website and maintain it, it's not a deal breaker. The templates are an easy springboard to get started, but you can customise them quite a bit. I'm now grandfathered into an older version and migrating to their newest one. They've been good enough to offer the difference on my remaining subscription back as a refund.

I used Squarespace to create my website drawandplan.com and am very happy with the results.

Surprised to see the number of negative reviews here. I've been a SquareSpace user for multiple years and can only speak highly of the platform. The interface is incredibly user-friendly and packed with innovative features. With its 'What You See Is What You Get' drag-and-drop functionality, building an exceptional website is a breeze. And for those with coding skills, there's an option to inject custom code. My own website, coinpunkz.com, is a testament to SquareSpace's capabilities, and I couldn't be more satisfied. The customer service experience has been nothing short of excellent. I even had an instance where I needed a partial refund due to a mistake on my end, and it was processed smoothly. Thank you, SquareSpace, for being a crucial part in realizing my business aspirations. Without your platform, I'd be doling out thousands to web development experts and being continuously dependent on them.

Honestly, been working with Squarespace for a few months now. It has a few small issues I am working on resolving, (possibly user error) but the help desk is fantastic. Highly recommended from me. Divergentparty.com

My experience with Squarespace has been consistently positive and rewarding. The company excels in several aspects that contribute to a great user experience. Firstly, Squarespace's visually stunning and modern templates provide an excellent starting point for creating aesthetically pleasing websites. The user-friendly interface and intuitive design tools make the website-building process efficient and enjoyable. The comprehensive set of features, including e-commerce capabilities and integrated analytics, offer robust solutions for diverse business needs. Additionally, Squarespace's reliable customer support and extensive knowledge base ensure that users receive prompt assistance and guidance when needed. Overall, Squarespace's combination of design quality, user-friendly interface, comprehensive features, and excellent support make for an outstanding experience.

I've had squarespace for YEARS and it's been nothing short of fantastic. Their customer service team are incredibly helpful, and I've never been left waiting to get something fixed. My website ranks highly, its easy to customise and I love the layouts they offer.

Great experience with customer support, I needed support with setting up a domain ang I got a super fast response and guidance to set it up manually. Astrid K. was so helpful, kind and knowledgeable. So grateful!

So easy to use lots of potential for the other things that they offer

I have to brag on square and their dispute department. I run a non profit theater and we have had two incidents where someone tried to say we charged their cars fraudulently to get their money back. Both situations the person ordered the tickets online themselves and received their tickets via email. Both times the person showed up to our theater and showed their tickets. The first time, it was paid through our website payout department. They gave the money to the card holder despite our evidence that the person actually came and saw the show. We then started using Square. When the second person made the false claim, I sent evidence and was worried the same thing would happen. But Square actually reviewed the evidence and saw they they were lying and decided in our favor! This is unusual as a very high percentage of chargeback claims automatically go to the card holder regardless of the evidence that they charged the card themselves and they got the product. It took a while... But it was worth the wait! I am so thankful that square protected me and my business against the false claim and I will stick with them!! Thank you Square!!

Running a small business can be extremely stressful and time consuming. Square has given me so much peace of mind. From the cash register to running payroll! Couldn't do it without them!

So easy to use

Very easy use and convenient!

Issue was resolved immediately.

I love square, easy to use and very is efficient.

Overall great. Easy to use

Thanks You for helping

Square is easy to navigate and has a lot of features for business owners and staff.

Square is so easy and practical. I’m very pleased with them. I hate the fees, but that’s life.

We love Square.

I decided to switch to Square after I had non stop issues with SumUp and I can’t express how brilliant the customer service is with Square! I ran into some issues with verification on my ID and account, whenever I’d try to verify my I’d get taken to purchase hardware, I emailed square and got a response within hours. (same day) I decided to give them a call too as I needed the terminal to be up and running soon, waited about a minute and I got put through. They fixed the problem almost straight away and now my account is back to normal. As for the ID verification, it took less than 5 minutes and I was verified. I couldn’t recommend them enough!

Super convenient! No side quests.

My website has been inactive for a very long time. I decided to renew my interest to re-develop my website, but I wasn't sure if Weebly was still in operation. My question was promptly attended to by customer service within a day. I am well assured and can trust the company to continue with their high level of attention and services to me when needed.

The ease of using the square device. Able to upload all categories for our business. We like the quickness that money is transferred into our account.

Everything is so easy to navigate!

Have been using square for about 6 years, have done two loans with them. There was an error they had taken out to mulch, but now it's ok. We really love how been can list our products , and do a point of sale right from out phone. Then when the customer gets his receipt it shows 6 yards of certified organic mulch or 1 ton of 57 gravel. They do an amazing job.

Square overall is a great partner to small or large business. Support is easy and the tools they provide are comprehensive. Specifically Square marketing has been an amazing tool. We use it for nearly all marketing and their automated marketing suite has made this process incredibly easy. Overall great service!

square is very user friendly and convenient. i have not had an issue with them!

At Big-Commerce these guys are doing terrific job. We call many times on Fridays and they worked on it until late in the evening. I recommend it to my friend Jane. He is also looking for an web development agency.