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I have just launched my startup and Shopify has made things very easy for a non-techie like me

I have been using Shopfiy for more than two years without any issues. They are a bit expensive in terms of subscription and selling fees but it is totally worth it!

Some customers report difficulties getting timely assistance and resolving technical or account-related issues through customer support.

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UPDATE: Shopify’s Trademark Infringement Process Shopify has taken down the infringing website and protected my Australian Trademark (IP) - Shopify removed the website completely. I am very satisfied with their follow up and policies. I wouldnt hesitate to utilise them for my website in the future - specifically for this reason. It took some time to obtain this result but I am very happy with their customer support and policies. -------------------------------------------------------------------------------------------------- I am extremely disappointed with Shopify’s handling of an ongoing trademark infringement matter. I am the owner of the Australian registered “Aroma Bay” trademark (Trademark No. 2578574 ) and have formally reported another Shopify store ('Aroma Bay Luxury Candles' Australia) for using my trademark without authorisation. Shopify investigated the complaint and subsequently contacted the store owner, advising them to stop the trademark infringement and warning that their Shopify store could potentially be taken down if the infringement continued. Despite this concern being raised approximately one month ago, their website remains operational and the unauthorised use of the “Aroma Bay” name continues. I will now be seeking legal action in relation to the unauthorised use of my registered trademark and will be pursuing the matter against the operator of the infringing business. However, Shopify also has a responsibility to provide meaningful protection for legitimate trademark owners using its platform. Once a trademark infringement complaint has been submitted, investigated and the merchant has been formally notified, Shopify should act promptly where the infringement remains unresolved. At a minimum, Shopify should have an effective process for suspending or restricting accounts that continue to use another business’s registered trademark without authorisation after receiving a formal infringement notice. Small businesses invest considerable time and effort into building their brands, and registered trademark owners should not have to repeatedly chase a platform to have obvious infringement addressed. I am posting this review so other trademark owners are aware of my experience with Shopify’s trademark infringement process. Shopify — I, and millions of Shopify users, would appreciate an explanation as to why this Trademark infringing account remains operational despite the trademark complaint and notice already issued?

Amazing. I had an issue with my website page and the live support was amazing. Nesty took control of what I needed and fixed the problem. Kept me fully informed through the process. I am so impressed with the level of service I’ve received so far! Thank you.

I was having trouble with a terrible company that misled mean item and being very difficult if impossible to give me a refund without posting the item at own expense to china…( not Alteringham where it came from!) I contacted shopify and within an hour a refund has been raised…so glad and relieved..we’ll done shopify Helen

I really loved using shopify and its featrues

A lot of these negative reviews are about poor experiences with companies that use Shopify's platform. It's up to everyone to research any unknown company you do business on-line with, no matter who the site is hosted by. As a retailer, I could not be happier with how easy it is for a smaller on-line company to integrate different functions. Shopify has been a lifesaver for us and our revenue has grown considerably at a reasonable cost

Fast and easy to order the 3d prints, I liked it.

Love the platform. We use it for all of my clients and their customer support (especially plus) is great

Ive been using shopify for years it really changed my life for the better, I will always love this company

I'm really surprised to see so many bad reviews. I've just had the most helpful human-to-human customer chat online with Violet C, who helped me consolidate multiple stores I had created in error, with a domain lost in the mix too. Thanks for the help... and here's to starting my business! Wish me luck :)

Shopify is a commerce platform that you can trust. Their AI, Sidekick, is user friendly. It does not go in circles like AI Tom from Sellvia. The store owner is in total control. From finding the right suppliers to setting up payment system, to complex website designs, Shopify got them all. Shopify is upfront and direct with their fee structures. There is no surprises and no hidden fees like Sellvia. Their setup is straight forward and simple. You do not need programing at all. If you want, you can custom design your store to your specifications. Or let Sidekick walk you through step by step. Shopify earned my respect and appreciation. IMO it deserve be nominated for Best Ecommerce Platform of 2026 Award.

I want to build my shopify please help me

From a developer standpoint, i'm always amazed by how this platform has evolved so quickly in the last 5 years. Super impressive.

I really loved using shopify and its features

Shopify are simply the best platform to use. Constant updates to ensure your business is kept up-to-date, absolutely faultless!

I really Loved Shopify.

I have been using Shopify for 3 years and it was very helpful to my business. From the website to the payment processing, everything was going smoothly.

I love WIX!! I use it for my restaurant business and another for the sale of our restaurant. It is very user friendly. I highly recommend using WIX.com

Ita amazigh

Having tried various web builders in the past, mainly CMS style, I found WIX and WIX Harmony so much easier to use. The AI Assistant was such a great help and time saver. I would definitely recommend WIX Harmony for anyone who needs a website and is not too sure how to do it.

Wix is easy to use. It has many ways to create your website, templates, borders, etc. I use it for my music arrangements and CD. It would be nice for the website to generate the image from the link.

Setting up my web page was quite an experience but the help I received from the wix consultants was amazing. I find it easy to use the website, easy to upload things, and I would highly recommend it.

I run Shopstuff.ai on my own, with a full-time job on top. Using Wix with Symphony, I built a team of agents that did the tedious work on my store. They wrote image descriptions for over 1,000 product photos, added shipping and returns info to 118 products, and rewrote my policy pages in plain language. That is weeks of late nights I got back. I'm still early with my store and not pretending otherwise, but the work is real and it saved me a lot of time.

I love how much I can do with Wix without needing to be tech expert. I have been using it for a couple of years now for managing my company website and it makes website creation and maintenance feel easy.

Using Wix and building my website was a business decision it was the solution I needed to really bring my ideas and concepts to life. The tools and technology they have available for website building are the best and the ease of use was unsurpassed. Any questions I had during my site building was promptly answered and explained by their chat or amazing AI features. I could not be more pleased with the way my website turned out. It is everything I hoped to create and more. I would highly recommend Wix to anyone I know seeking website services.

I've had a WIX website for many years, which I use to run my business. I find the WIX platform easy to use. It is user-friendly and constantly improving. Many of their upgrades are free to use, and others can be upgraded for a cost.

I highly recommend wix! I am not great with Technology and never thought I could ever build a website on my own but I gave Wix a try and am thrilled at how easy it was. The chat bot understood everything I wanted and it helped me get my website exactly how I envisioned it.

Wix has helped me establish a website for my business, super easy to build by yourself but they also offer built in SEO’s to help do it for you. I’ve had my site for over 2 years and take advantage of what I can do on it, like email marketing, sending invoices, keeping track of foot traffic, live chats with costumers and my favorite, automatic translation of the entire site for people to view my site in their preferred language. Building my site through Wix helped my business stand out from others, make me look more professional about what I do. I never really had any issues with my site like at all, so I’d definitely recommend it to anyone.

Wix enables me to provide an excellent website.

Easy to set up! Great layout! Altogether very happy with it

I am well past my prime in dealing with complex things like developing my own website, but with Wixes help I was able to do it. Nora was a great help.

Wix makes it easy for a non-technology person to build a professional website. I can't believe how Wix made it possible to build my website in 2 business days. What a great solution!! Wix, you rock.

I had a great experience. The website was easy to use, the service was professional, and everything went smoothly. I am very satisfied.

Great platform, user friendly

It's great to have a clear structure within which to create your website the way you envision it and that's what Wix offers.

Setup was easy. i was able quickly set up the whole webpage

Amazing site for hosting!

Very quick to get though to get help. Polite and knowledgeable, easy to deal with and fixed my issue in a few minutes.

She was very happy and very patient.

She answered my questions in a very professional way and explained in details.

The representative was very patient and helped me in a professional tone. Thank u

The representative was very helpful and followed through with the back end team. Although the issue is ongoing, I trust that it will be resolved.

Sam was kind and informative. She took the time to look up and find the best product for my business. I have had spoken to several people at Godaddy. She is by far the best customer service person I've spoken to.

Bryce the customer service rep was great in showing me the features of the new Airo AI for building a website. Very satisfied.

Ledy is the best ❤️

Keyonna was professional, fun and informative.

Hazel was very thorough with her questions and answers and wanted to ensure that she answered all my questions and concerns.

Awesome people that helped me navigate a variety of issues....my fault, quickly and completely. Offered me a product to help with multiple sites versus trying to push a more expensive second site. Highly recommend.

Caryn was very knowledgeable, friendly and helpful. We actually had fun as we were resolving the problem.

Brigitte Snyder is an absolute blessing to our community at The Shoal Nursing Home. As a representative of her hospice company and a dedicated volunteer, she brings incredible warmth, energy, and heart every single time she visits our residents. Brigitte has a natural gift for connecting with people. She is consistently kind, loving, and deeply compassionate, always going out of her way to make sure every resident feels seen, valued, and special. She brings laughter, light, and joy into the room, meeting each resident right where they are with grace and care. We are so deeply grateful for her time, her heart, and the wonderful impact she makes on our residents' lives. She is a phenomenal asset to both her hospice team and our facility!

I needed help setting up my domain. Nick was quick to recognize the problems I was having and made some excellent suggestions and help put on the right path to setting my email and website in the future

Excellent Customer Service!

William is great! Very helpful and gave me great advice and was able to save me money as well 😀

I appreciate so much the experience because RaeAnn was so pleasant to work with in addition to being very knowledgeable!

Rell is an outstanding representative! One of the best customer services I've had in awhile. He is very knowledgeable, professional, and kind. Thank you GoDaddy for being the great B2B provider you are and investing into your team members the way you do. It's so refreshing working with a company of this caliber

Great customer service and best prices. Honestly I wouldn’t go anywhere else!

Professional, courteous, and considerate. Very helpful and to the point. Easy to work with.

The person that walked me through fixing the connection so that my website opened was amazing. She really walked me through the process and by the end of the call my website was up and running.

Great customer service, and very knowledgeable. Just wish squarespace was able to have phone customer service for rapid solutions.

It’s so refreshing when a company provides excellent customer service these days!

Great customer service!

Customer service rep was extremely helpful and resolved the query in no time.

I love the platform, it’s been a robust and beautiful way to present our business. The support is always helpful and moving things towards a solution.

I am happy..

I've been using Squarespace for over 14 years and their customer service remains, in my honest opinion, unwavering and extremely effective.

the guys were amazing in communication and quick

Fast, efficient service, and a very clear and complete answer to my questions. Their replies were not overly technical, and the agents were patient and professional.

The chat help is actually really helpful. Even if square space can't do what you need it to, the chat person acknowledges it and sends a ticket to the developers to fix it in a later version if possible. I appreciate that there is always someone to chat with if I have an issue.

The tech I worked with via chat was great! Got all my questions answered and handled business.

The help began with probing questions from an agent, which established enough details about the problem for a real person to intervene. It took a little while for the person to become available, but they were able to send screenshots and written information to help me uncover the issue. From there it was an easy fix.

I had a problem with my Gmail vanity domain being blocked by SPF/DKIM. I had not changed anything. I used the chat support and Gina helped me walk through to make sure DNS was configured for my domain. Turned out that Gmail had updated their SMTP server information and it did not match SPF/DKIM.

Excellent and prompt service

I switched over to squarespace from another host site, and I am really happy that I did. Squarespace has been easy to use and easy to build a site. My last host I felt like I was spending more time correcting my site than actually working on my business. Squarespace makes it easy to have a cohesive and aesthetic site, while offering all the features I need. Their customer service is also incredible whenever you need help.

I had 2 accounts that I needed to consolidate, and self-service path wasn’t clear. Chat support handed me off to a human, who walked me through, cheerfully and patiently, and sent post-call followup items within minutes.

The customer support was excellent and I was very pleased with the outcome

Unbelievable support provided when trying to link with Google workspace. The employee went above and beyond to help me out. That was exceptional customer service.

I was not able to send emails to new recipients which was very detrimental to my business. I found out how to fix the problem by changing settings on my domain, This, I was unable to do or know how to do. I contacted the live chat at Squarespace and revived guided help step by step until the issues was resolved.

Awesome easy to use and Loans were awesome and easy to pay back. Customer service is great they handle disputes to satisfaction. Overall best app

Square payments square loans helping for businesses and squares customers services

Square had excellent costumer service and were very helpful.

I was not able to resolve an issue on the site. Via email I enlisted the support of the Square Customer Success team. They replied and quickly resolved my issue. I find SQUARE a reliable tool for point of sales.

I had been using Square for over 5 years, I am very greatful, Square is perfect for my small business, easy to set up, easy to maintain, and it has many tools that can help any small business get financially organized. I really LOVE Square! All of it!

Square is easy to use and you know exactly what your fees are going to be. You get your money quickly and it is awesome! Only thing I would like on the receipts is a notification that it is international. I don't always work the gift shop so I don't know who is international or not. It would be a time saver.

I was extremely impressed by the exceptional level of courtesy and professionalism shown by Peggy. Thank you very much for the outstanding service!

Square / Weebley always solve any wee problem I have.

Perfect and very convenient

I wanna thank Les, it was quick and professional support with my account issues, really appreciate it, thank you Les best customer service

Square has allowed my business to grow in more ways than one. Their equipment, loans and credit card has given me leverage to make my business the success it is today!

Been using Square for over a decade with no issues. Very easy to invoice my clients. Also, their loans have really helped with cash flow, and I get to choose the loan amount and also get to choose the percentage of each sale for payback.

Absolutely amazing with disputes.

I LOVE SQUARE THEY ALWAYS ASSIST ME AND MAKE MY EXPERIENCE EASY AND SATISFYING THANK YOU SQUARE

Filing a dispute for an unknown/unrecognized charge on my square account was surprisingly fast and easy. Then to my surprise my dispute was resolved in my favor on less the 24 hrs., and the money was refunded back into my checking account immediately. There was no hassle, no back and forth emailing, no forms to fill out further explaining my issue/dispute. Square gave me the benefit of the doubt, believing me wehen I said that I was unaware of the charge, a gesture not often given these days. I appreciated the effortless and hassle free dispute process.

I have been using Square for 4 years. This was going to be a bad review. But Square actually took care of my concern in a matter of hours and not days like I expected. I had a larger than normal payment from an out of state client. I use Square for estimates, invoicing, banking crypto, and I like the sales reports. This client paid an invoice I emailed by clicking on the pay now button. Square froze my account and sent me an information request. It seemed silly at the time because all of the information they asked for is all in their system since I use them exclusively for my business. But I filled in the information. Then I called customer service and they explained that it would take a few days for the investigation to be completed. I was ready to start using my local bank for cc processing. But then a couple hours later, not days, I received an email that the review was completed and my account was fully activated again. Since I understand that fraud is real, I can't really complain about a few hours of inconvenience. Now I know the process. I will take losing the ability to withdraw funds for a couple hours to have the peace of mind. Square is a little expensive. But the platform works great for me. The invoicing app is straightforward and allows for custom logos and disclaimers. I would recommend Square to anyone.

Easy to make a dispute and it was resolved quickly!

They take care of you. No worries.

Prompt service follow-up and communication. Fast resolution with a reasonable amount of work and information for me to provide (with no inconvenience). Although it was written, I felt heard, and the representative (Les) was diligent in resolving it with a more-than-satisfactory outcome. Back in business in no time!

A weebly domain setup issue, which was resolved quickly and with outstanding customer care

At Big-Commerce these guys are doing terrific job. We call many times on Fridays and they worked on it until late in the evening. I recommend it to my friend Jane. He is also looking for an web development agency.

fraudulently debitted £2599.52 from my account and refused to refund avoid

I spent 2 days trying to reach someone there to open an account. I can't get a response from them. If the service is that bad trying to open an account I'm afraid to see what happens if you have a problem