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Some customers report difficulties getting timely assistance and resolving technical or account-related issues through customer support.

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UPDATE: Shopify’s Trademark Infringement Process Shopify has taken down the infringing website and protected my Australian Trademark (IP) - Shopify removed the website completely. I am very satisfied with their follow up and policies. I wouldnt hesitate to utilise them for my website in the future - specifically for this reason. It took some time to obtain this result but I am very happy with their customer support and policies. -------------------------------------------------------------------------------------------------- I am extremely disappointed with Shopify’s handling of an ongoing trademark infringement matter. I am the owner of the Australian registered “Aroma Bay” trademark (Trademark No. 2578574 ) and have formally reported another Shopify store ('Aroma Bay Luxury Candles' Australia) for using my trademark without authorisation. Shopify investigated the complaint and subsequently contacted the store owner, advising them to stop the trademark infringement and warning that their Shopify store could potentially be taken down if the infringement continued. Despite this concern being raised approximately one month ago, their website remains operational and the unauthorised use of the “Aroma Bay” name continues. I will now be seeking legal action in relation to the unauthorised use of my registered trademark and will be pursuing the matter against the operator of the infringing business. However, Shopify also has a responsibility to provide meaningful protection for legitimate trademark owners using its platform. Once a trademark infringement complaint has been submitted, investigated and the merchant has been formally notified, Shopify should act promptly where the infringement remains unresolved. At a minimum, Shopify should have an effective process for suspending or restricting accounts that continue to use another business’s registered trademark without authorisation after receiving a formal infringement notice. Small businesses invest considerable time and effort into building their brands, and registered trademark owners should not have to repeatedly chase a platform to have obvious infringement addressed. I am posting this review so other trademark owners are aware of my experience with Shopify’s trademark infringement process. Shopify — I, and millions of Shopify users, would appreciate an explanation as to why this Trademark infringing account remains operational despite the trademark complaint and notice already issued?

Amazing. I had an issue with my website page and the live support was amazing. Nesty took control of what I needed and fixed the problem. Kept me fully informed through the process. I am so impressed with the level of service I’ve received so far! Thank you.

I was having trouble with a terrible company that misled mean item and being very difficult if impossible to give me a refund without posting the item at own expense to china…( not Alteringham where it came from!) I contacted shopify and within an hour a refund has been raised…so glad and relieved..we’ll done shopify Helen

I really loved using shopify and its featrues

A lot of these negative reviews are about poor experiences with companies that use Shopify's platform. It's up to everyone to research any unknown company you do business on-line with, no matter who the site is hosted by. As a retailer, I could not be happier with how easy it is for a smaller on-line company to integrate different functions. Shopify has been a lifesaver for us and our revenue has grown considerably at a reasonable cost

Fast and easy to order the 3d prints, I liked it.

Love the platform. We use it for all of my clients and their customer support (especially plus) is great

Ive been using shopify for years it really changed my life for the better, I will always love this company

I'm really surprised to see so many bad reviews. I've just had the most helpful human-to-human customer chat online with Violet C, who helped me consolidate multiple stores I had created in error, with a domain lost in the mix too. Thanks for the help... and here's to starting my business! Wish me luck :)

Shopify is a commerce platform that you can trust. Their AI, Sidekick, is user friendly. It does not go in circles like AI Tom from Sellvia. The store owner is in total control. From finding the right suppliers to setting up payment system, to complex website designs, Shopify got them all. Shopify is upfront and direct with their fee structures. There is no surprises and no hidden fees like Sellvia. Their setup is straight forward and simple. You do not need programing at all. If you want, you can custom design your store to your specifications. Or let Sidekick walk you through step by step. Shopify earned my respect and appreciation. IMO it deserve be nominated for Best Ecommerce Platform of 2026 Award.

I want to build my shopify please help me

From a developer standpoint, i'm always amazed by how this platform has evolved so quickly in the last 5 years. Super impressive.

I really loved using shopify and its features

Shopify are simply the best platform to use. Constant updates to ensure your business is kept up-to-date, absolutely faultless!

I really Loved Shopify.

I have been using Shopify for 3 years and it was very helpful to my business. From the website to the payment processing, everything was going smoothly.

very easy to navigate

I have been running my store on Shopify for two years without any issues. It's very easy to use and incredibly convenient.

I've used WIX for a while, but adding Symphony to the tool box really helped this one person photography studio. WIX tools helped enhance my site concept and create and streamline my SEO/GEO to help generate more traffic. That in addition to a managed email campaign increased my traffic exponentially.

Actually, I was paying way too much in advertising. I had to take hold of my own website and Google Ads..Wix led me straight through. The web design took a bit, but we finally got it right. Hoping the new web page and Google Ads make my business thrive.

After I signed up with TrustPilot, our website is at the top of a Google search. Great job!

Easy to build a decent site, integrated AI makes it easy to customize everything, and the SEO features are relatively straightforward

Lots of support, lots of options, great initial set up and plenty of upgrades available. Have recommended to friends and colleagues

I am not a specialist in web design, but I was able to create my own website using the Wix applications with very few problems. Most of what I ran into were the things I had to learn, but overall it has been a great experience.

I just love this

I have always been very satisfied with WIX. There are other possibilities but there's no need for me to move. The website is easy to use which is another reason.

Easy to create and modify a site.

Makes Website building easy!

The customer service was amazing! I had problems with my account being wrongfully charged and the customer service representatives, Aimee and Gabriella, were incredibly helpful. These two representatives definitely made my experience with Wix much better and I appreciate everything that they did for me.

The constan change of social media needs a New experiencia over the tools into the wixsite, have an easy and helpful digital friend to make the great goals easly.

New web site was easy to create. Hoping to capture a greater SEO presence.

Wix has made website creating, booking and payments easy as pie!

Super easy platform to use! I was pretty intimidated at first because I am not a tech person. If I can do it, so can you:) My website continues to generate more and more traffic each month!

An excellent, very straightforward platform, super easy to update, and super dependable. Reasonable as well. Just a great choice.

WIX was easy to use, and the AI part was spot on for organising the information.

I’ve been a Wix customer for many years, and throughout that time, I’ve never had a negative experience with their customer service team. In fact, I would describe them as legendary! Wix is an innovative platform that continues to evolve, offering businesses the tools and flexibility to develop and manage their online presence. Like any technology platform, there are occasional challenges. Recently, I encountered an issue with a form that the automated support bot couldn’t resolve, which required me to find a workaround. While I appreciate the convenience of automated support, there are situations where human expertise and a deeper understanding of the problem make all the difference. Overall, my experience with Wix has been very positive. I value their commitment to innovation, their customer service team and the ongoing development of the platform.

Starting with just a vague concept and zero web design experience, I never thought I’d run a full online storefront. After hearing about Wix and Printful on a podcast, I decided to try the free trial and was amazed by how the AI features within Wix guided me from a blank slate to a fully designed, professional website. Connecting the Printful app was incredibly smooth, allowing me to create and list items without upfront charges. Thanks to this seamless integration and the intuitive AI tools, I was able to publish my live store within weeks and am now successfully growing my new business adventure.

My Wix Journey Since launching C&B Educational Consulting in June 2024, I've spent countless hours building this website and shaping the business from the ground up. What started as an idea has steadily grown into a professional platform that reflects who I am and the work I believe in. As a solo entrepreneur with no financial backing, every page, resource, and service has been created through persistence, long hours, and a willingness to keep learning. Wix made it possible for me to bring my ideas to life without needing advanced technical skills, giving me the tools to build and improve the site along the way. The road hasn't always been easy, but each challenge has strengthened my resolve. Today, C&B Educational Consulting stands as a reflection of dedication, perseverance, and the belief that meaningful work is worth building, one step at a time.

Diego , the representative was awesome, he took his time and answer all of my questions. I am very satisfied

Aside for the very long wait, I’m glad it was resolved and I get a refund

If your lucky Keyonna will answer your call, well trained, incredible kind and helpful

Great service, fast professional, and smooth ! For this being my first time They get a 10 !!!!!

The C/S Rep, times I called for help very useful group of people but this time around KENNY Knocked it out of the PARK!!! Issues with Outlook on why i could not send email....first time it happened to me, this GUY knew his Estuuff!!

Todd was incredible! He’s a great a representative of your company. Great suggestions.

A company I use Go Daddy's domains for changed their and their websites name, and I had to change the name with go-daddy. After a short 3-minute wait a customer service representative took my call and solved my problem.

Joe was super helpful. He spent the time to answer my questions. We solved the issues.

Wonder support by Jose at GoDaddy

GoDaddy has friendly knowledgeable real live person customer services interaction. Ryan's voice was clear and comforting to me and he answered all my questions.

Charlie was excellent she sorted it despite others not helping.

I was able to resolve my issue very quickly and efficiently.

Tina was incredibly helpful in migrating our email services to Go Daddy from Wix and Google. She made the process clear and answered all my questions along the way.

I was amazed by how fast they were able to get me up and running. They took someone who is not technically savvy and asked the right questions to get the job done.

GoDaddy's customer support is great, they help me out everytime

The agent I was working with, Rushil, was amazing! He was professional, knowledgeable, efficient, and a true expert in his field! Thank you!

Ryan was awesome

Excellent Support!!!!

Exceptional professional

In a world and at a time when the customer service experience can be challenging and frustrating, enter Lindsay! Such a great experience. Attentive, patient, and walked me through every step. Well done.

So easy to use! Stripe denied me and square has been great!

Squarespace has done so much to help people make websites that can really generate business and be a true tool for scaling a business. Many years ago, I had been considering Squarespace for an ecommerce site, but ended up going with Shopify in that instance. As of now, I still have that business. But, I am helping a friend with a separate business. We chose to set her up on Squarespace. As the designer/developer, I was so amazed at all they have added to their functionality. It's been a great experience, we created a beautiful website that has all the features she will need. Beautiful experience, and great customer service. I will definitely be back to design more sites, and will recommend Squarespace for sure.

Problem got solved

Quick response. Clear instructions. Efficient help. The support team is great. I am confident that the help is always coming.

Website easy to manage and navigate. Excellent communications sent through regarding updates to services available.

Outstanding customer service and incredibly fast responses! I recently rebuilt my website and had numerous questions throughout the process. Every email I sent was answered within 10–15 minutes, often with clear, detailed explanations and genuine expertise. The support team was consistently knowledgeable, professional, and helpful, making what could have been a stressful process much easier. I was truly impressed by their responsiveness and dedication to resolving every question. Excellent service from start to finish!

Very detailed instructions. Even created a video to help me. Tremendous!

Staff were very patient and knowledgeable. They made a very stressful situation be solved to our satisfaction.

I wish every customer service experience was as pleasant and satisfying as this one was. My request was handled promptly, fairly, and in a friendly and helpful manner. Thank you for taking such great care of your customers!

Oh Damm!!! I was soo happy with their customer service. I just loved how they helped me out solving issue that I was not even aware of. I am yet to use their website designer but the exceptional service provided by customer service executive was amazing....

Mike E. was understanding, professional and prompt with my request. Bravo!

Answered all my questions and concerns. Fast and super helpful

excellent services

Wonderful support, fast and effective.

They are helpful and quick response. Thanks so much

Everyone I encountered was very helpful in working towards solving the issue. I first reached out through the chatbot, and although it took a minute or so to get assistance, the technician worked with me until everything was resolved.

The representative was very responsive and very helpful in getting my site published. Great experience.

Excellent service!

If I ever have any kind of technical issue I get prompt and courteous replies from the team. They're very helpful.

Always had a great experience with this company.

Perfect and very convenient

I wanna thank Les, it was quick and professional support with my account issues, really appreciate it, thank you Les best customer service

Square has allowed my business to grow in more ways than one. Their equipment, loans and credit card has given me leverage to make my business the success it is today!

Been using Square for over a decade with no issues. Very easy to invoice my clients. Also, their loans have really helped with cash flow, and I get to choose the loan amount and also get to choose the percentage of each sale for payback.

Absolutely amazing with disputes.

I LOVE SQUARE THEY ALWAYS ASSIST ME AND MAKE MY EXPERIENCE EASY AND SATISFYING THANK YOU SQUARE

Filing a dispute for an unknown/unrecognized charge on my square account was surprisingly fast and easy. Then to my surprise my dispute was resolved in my favor on less the 24 hrs., and the money was refunded back into my checking account immediately. There was no hassle, no back and forth emailing, no forms to fill out further explaining my issue/dispute. Square gave me the benefit of the doubt, believing me wehen I said that I was unaware of the charge, a gesture not often given these days. I appreciated the effortless and hassle free dispute process.

I have been using Square for 4 years. This was going to be a bad review. But Square actually took care of my concern in a matter of hours and not days like I expected. I had a larger than normal payment from an out of state client. I use Square for estimates, invoicing, banking crypto, and I like the sales reports. This client paid an invoice I emailed by clicking on the pay now button. Square froze my account and sent me an information request. It seemed silly at the time because all of the information they asked for is all in their system since I use them exclusively for my business. But I filled in the information. Then I called customer service and they explained that it would take a few days for the investigation to be completed. I was ready to start using my local bank for cc processing. But then a couple hours later, not days, I received an email that the review was completed and my account was fully activated again. Since I understand that fraud is real, I can't really complain about a few hours of inconvenience. Now I know the process. I will take losing the ability to withdraw funds for a couple hours to have the peace of mind. Square is a little expensive. But the platform works great for me. The invoicing app is straightforward and allows for custom logos and disclaimers. I would recommend Square to anyone.

Easy to make a dispute and it was resolved quickly!

They take care of you. No worries.

Prompt service follow-up and communication. Fast resolution with a reasonable amount of work and information for me to provide (with no inconvenience). Although it was written, I felt heard, and the representative (Les) was diligent in resolving it with a more-than-satisfactory outcome. Back in business in no time!

A weebly domain setup issue, which was resolved quickly and with outstanding customer care

I had a very positive experience with the Square Online and Weebly support team. The advocate who assisted me was extremely kind, professional, patient, and efficient throughout the entire process. They quickly understood the issue and helped resolve a situation that could have resulted in our website being blocked and becoming unusable. I truly appreciated the support, clear communication, and helpful guidance I received. Excellent service and a great customer support experience.

Awesome customer service. The representative was able to find the issue with my account and corrected it immediately. Thank you again for all the help when i was in definite need of assistance .

I . had a question that needed answering but it was on the personal side but the customer support was really understanding and compassionate and seem like he really cared and that means we bought this day and age.

They do payments, but the new AI tools that are coming out and the new changes, have made Square my personal operating system for my business. There are new features each week, and when I compared my processing rates, if I had to pay for all of the marketing and tools, I would be paying more to use someone like stripe. Very happy now since 2017.

We have been working with Square for almost a year now. And we are very please with how helpful this experience has been, growing our business. Staff has been very helpful and supportive throughout this entire experience. We are diffidently looking forward to continually working with them, throughout our Journey. Quick response time, helpful information. Thank you, for all you have done throughout this process.

Great customer service! Quick and thorough response to my questions and my issues were easily resolved. It's rare to get this level of customer service.

Though I would've preferred to have a live call, the Chat Messaging worked very well. They answered my questions and even gave guidelines and tips. I'm very satisfied.

I love banking with Square. These guys are the best!

At Big-Commerce these guys are doing terrific job. We call many times on Fridays and they worked on it until late in the evening. I recommend it to my friend Jane. He is also looking for an web development agency.

fraudulently debitted £2599.52 from my account and refused to refund avoid

I spent 2 days trying to reach someone there to open an account. I can't get a response from them. If the service is that bad trying to open an account I'm afraid to see what happens if you have a problem