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No customer support! Can't talk to a real person. UPDATE: They're is customer service and real people, and they are great!

Very glad I made the switch to Shopify. It's a little more expensive but the functionality is amazing if you want to grow. App add on costs can build but it's worth it for the right apps. I find the customer service very supportive too. Thank you Shopify

Jun was able to support my request very well and i had a better understanding with him

Easy to use - just about to hit 100 orders in just 2 months

We just processed our 10,000th Order through Shopify. I'm not sure why there are so many bad reviews, but we love it. Is it perfect? No, nothing is, but it is very powerful, and I have been doing this for 4 years. I am always learning and implementing new things to make it better. It can be confusing, very confusing, but my experience with almost every issue with support has been positive. Are there things I wish I could do? I can't, yes, probably, but most of that is on me for one of two reasons: 1.) I'm not smart enough to figure it out or even ask the right questions, or 2.) I don't want to pay someone or for an app to make it work when there is a solution. The one thing new users need to understand is that it is very powerful, and you need to walk before you run. There are a ton of add-on apps to help you, but they can slowly and sneakily drain your profits. The hardest thing for me to master, and I still haven't, is Shipping. I sell luggage and ship what is basically large empty boxes. Getting the shipping correct is an issue I have yet to conquer. Lastly let me say my store is far from perfect, and isn't all that I want it to be... But it works for us... with nearly $700,000 in sales both online and in our store front... we are doing ok... B. Robertson - Owner Traveling Bags New Berlin, Wisconsin

As a seller, it’s brilliant and life changing. We could never have gone online eCommerce without them. As a small business we had quotes from $25k to $40k which meant we never did go online until Shopify came along.

Great App i use it 1 year and im happy with this expeince

Shopify are at end of the day no better than scammers

A simple, easy and cheap way to get started selling products online, and the support has been amazing.

Shopify is a best selling platform

Thank you so much 🙏👍

Makes life easy. Great tools. Great pricepoint.

Shopify WHAT IS SHOPIFY? Shopify is a company in where people can devolope their website and sell things on to them wheter ur own or dropship HOW IT CHANGED MY LIFE. I was a teen who needed some money so i could get my personal things by my own money.Having ur own money is a proud feeling for urself.I started dropshipping but of course i did not see results right after ofcousre u need patience.But eventually i earn a good salary from this

I had a problem with my Shopify store yesterday (Likely my fault) and Ren set up all of my collections correctly which took some time to do. It saved me so much time, money and hair as I was pulling it all out trying to figure what to do :) I Really Appreciated Ren's help and her going the extra mile to sort out my problem For all of you who don't know how to get a person to help all you need to do is tell the AI "I want to speak to a person" and it will take you to a live agent

Great experience! I have tried to use many other platforms but Shopify is the best. I've been using them for all my websites for about 3 years

Worldclass stuff and nice all over

Had a good experience Had help from evangelyn who help me solve my situation Thanks so much for your patience

Oof. Seems I'm in the minority here, but I love Shopify. I've been doing ecommerce for 20+ years, and this is by far the best store platform to start on and scale.

Nothing less than GREAT Support from Ms. Daisy.❤️ She was professional and compassionate while assisting me with an unexpected billing issue. Due to my lack of awareness, I faced a bill amount I couldn’t afford at the moment. However, being honest and explaining my situation to Daisy restored my faith in exceptional customer service. 😊🙏🏻 I Am So Grateful for her Understanding and Care.The support I received through a chat box was truly amazing. Thank you, Ms. Daisy! 😊⭐⭐⭐⭐⭐

While I agree with reviewers that they should bring back easier support contact methods, I do want to mention that their reviews do not reflect who they are and what they do for small business. If you are looking to start an ecommerce business, Shopify is hands down the best. I would need to write a book, not a review, to go over all the wonderful reasons why you should have a store with them. If they allow me to, they will be the backbone of my store forever.

great service and quick response.

Fast and effective service to transition my email back to Google. I recommend Wix to my clients who want to start with an easy to build website. Good features. Great value and customer service!

The kindness of the help

I have received such great help from Miguel today. Resolving my billing issues. Thank you so much

The support team is amazing, always so nice. And the features, every time better-

Excellent customer service/care

The product could certainly use some work to better help new users understand the interface. However, I will say that if you do have issues and cannot resolve them on your own (likely to happen), the customer support is excellent - very resourceful, quick, and intelligent. I considered leaving the product due to the challenges I was facing but after a quick 5 min conversation with the customer support they fixed it with ease and helped me understand it very quickly. For what its worth, the product is solid (not perfect) but the company does a superior job in filling the gaps for new users who don't have a lot of time to spend sitting around watching tutorial videos sifting around for their unique issue.

Adrian was so knowledgeable & willing to help with not only the questions I contacted Wix about but helped with another idea that I had during our conversation.

Was a complicated issue, but Jose from WIX, took time, was patient and worked through it. Made me feel very happy with the service, was not expecting it, but highly recommend this service......10/10.

I had a problem where I need to contact Customer service, got great assistance and my problem is now resolved

I had an absolutely fantastic experience with Wix customer service, thanks to Alex! I was struggling with a design and alignment issue on my website, and honestly, I was dreading having to explain it. But from the moment I started chatting with Alex, he knew exactly what I was talking about. It was such a relief! He was able to diagnose and solve my problem incredibly quickly, which saved me so much time and frustration. It's clear he's highly skilled and understands the intricacies of website design. This positive encounter really highlights how excellent Wix's chat helpdesk function is. Every time I've used it, my experience with the help personnel has been 100% positive. It's truly a breath of fresh air and miles better than dealing with an AI bot. Keep up the amazing work, Wix!

Wix has made it possible for all to get online and have a successful business !

I was very frustrated with my website. I use the Wix AI chatbot but was stuck in an endless loop, getting nowhere. I asked for Expert help, and started chatting with a live person named Mickey. He got into my website, sent me some videos, and fixed the issues. It took a while, but he was persistent, and got me out of the loop! I highly recommend Wix because he gave me such phenomenal service.

I particularly love the customer service I use wix since many years and have launch 5 websites. It’s pretty easy to understand but the HUGE + is the rapidity of their customer service. I was sometimes working until 4am, and even at this time if i had a question I could send them a text to solve the issue

Have several websites with Wix. Easy to set up and manage. Veru good customer service if you get stuck or need any help. Highly recommend!

Wix is easy to work with and they have excellent support.

They solved my issues ... And WIX is adding many features which I have been hoping for, for many years.

Alejandra and Ana at Wix customer service helped out my mind at ease regarding some perceived layout issues with Prospero Proposals. After helping me through the process, they also fed back my thoughts to the development team for reflection. Wix Customer service is unrivalled. Thanks, guys!

Great customer service!

Wix's AI bot is helpful for basic tasks, but the platform can occasionally glitch—sometimes resulting in a frustrating loss of a whole day’s work. That said, the real standout is the Customer Service Team, especially experts like Luz, who are true game changers. Wix, thank you for investing in such a stellar support team. Please continue supporting them, as they are the main reason I stay with your platform. Wix experts consistently go above and beyond to take care of customers. Special thanks to Luz for the fantastic help and guidance. You’re an absolute treasure!

John did in 30 minutes what I have been trying to fix for a month. He is very knowledgeable about the GoDaddy site and I can't thank him enough. I was in the middle of a financial meltdown if this site did not go public and correct today!

I will visite first time and my

Walter went above & beyond!!!

Representives of GoDaddy are excellent. The latest one, Deborah, was patient and totally clear in her explanations. Of all the platforms our organization has, GoDaddy is the best! Bill C.

Since migrating my website to GoDaddy, I have had excellent LIVE “human” customer service. I was able to resolve an issue with my website over the phone late at night when many hosting sites ONLY have AI chat available after regular business hours.

I'm very happy today with the customer support. she helped me resolve my problem with patience and she is very polite. I'm not a tech savvy. She gave me clear instruction and resolve my problem just in a few minutes.

My issue was resolved fast and easy. I like that GoDaddy has customer support which is easy to reach by phone, which is professional and friendly. Thank you, GoDaddy

Everyone does and should want great customer service, which is rare nowadays. Customers have options. They do not deserve nor have to be treated poorly while spending their had earned money. My experience today with GoDaddy was excellent. The representative was extremely helpful, polite, professional and patient. This type of service is almost obsolete in this day and time. And I have to be honest, that is not always the case with GoDaddy. Most of the time the men are rather arrogant and condescending, which is unnecessary. But this time the experience was far beyond my expectations. This representative was trained well! Thank you for an unforgettable experience.

Great service. I’m glad I chose this app for my business

Thank you for meet and check our pup, his ear is healing and feeling great. As always a pleasure to meet with The Vets

Angelica was great!

I had the absolute pleasure of working with J.Alexander and I can’t say enough good things. He was exceptionally patient, incredibly knowledgeable, and took the time to walk me through every step with clarity and care. Not only did he resolve my Website issue but also Help educate me in the process. Alexander is a total sweetheart, and a shining example of what Customer Service should be. Go Daddy is lucky to have him on the team! Give that man a raise!

The insight, service, and product knowledge that Chris Morano provided was about the best I've ever heard. Not only did he answer every question, but his ability to explain details in an easy to digest delivery made the whole process enjoyable!

Godaddy has always been a strong and reliable company , however Stefan , the representative that helped us , made it a very plesant experience. He was very professional , knowledgable and friendly. Godady is fortunate to have him. Thank you.

Doug was the representative we worked and he was very helpful and carried himself with professionalism throughout the conversation.

Very easy and high quality!

Jason expressed knowledge of what I wanted even though I used uncertain terms, he was able to identify my needs and let me know what it meant.

Joyce, the representative who helped me, was extremely helpful, courteous, and kind. She provided excellent customer service and quickly helped me to resolve my issue. GoDaddy provides reliable 24/7 customer support, I have been a customer for 5 years now and I am very happy with their services.

I had a great experience with the GoDaddy representative I spoke with today. They were knowledgeable, patient, and went above and beyond to assist me with my concerns. They explained everything clearly, answered all my questions, and made the entire process smooth and stress-free. Excellent customer service—much appreciated!

Tim was very knowledgeable and lead me thu the process. He was patient and went above and beyond customer service. Tim is definitely an asset to your team!

My workplace uses Squarespace and we have had no issues with our site or the orders system as long as I can remember

I've been using Squarespace for many years and have built lots of websites with them. I saw these negative reviews today on Trust Pilot as a new client was worried when they saw them. I was quite baffled and sent Squarespace an email through their website to see how they responded. A human(!) got back to me in less than 20 minutes. I have asked SQ some really stupid questions over the years as I panicked over something or other and it was usually a internet reception issue not a them issue and they have always been helpful and polite. It's template based web service - they don't actually build it for you - but they have so many resources to help you build a great website. If the quality of your products and photographs is good and you are able to line things up you will have a website to be proud of. Some of the reviews here are outright nonsense, for example, the "payment scam" suggesting payment is taken when the trial has ended and the reviewer didn’t sign up with thousands taken out over years - Squarespace lets you take out a trial for an unlimited time. It actually says on the website 'Sign up for your free trial, no card required". I have ten websites currently on the go and have never been asked for payment details until I wanted to go live so I don't understand that at all. I've also never had an issue with overpayment or cancelling on a site. They send reminders to the email you sign up with, you can remove your card details. Also who doesn’t check their bank statements for years? I can't speak about interfaces with google - I don't use them but the other interfaces I do use work very well. Other website templates I've used haven't produced the design results I wanted and were a pain to use. I highly recommend Squarespace for the creative industries because it's really good at what it does and sites look great.

Reactive and efficient customer support. Thanks Thomas W. For the fast resolution.

Super helpful and easy to reach customer service. Will go over and beyond and create step by step videos to help you tackle your problem

If you write an email the customer service is beyond excellent. I had to cancel an order. A real person answered. We had a back and forth because I just didn’t want to bother figuring out the link to cancel so she did it for me. Most companies that use AI will answer emails with a human. Breeze Airways doesn’t even have a phone number but my email got the result I wanted.

I especially wanted to write because I don't understand why there is negative feedback written about Squerspace The negative feedback written about Suquerspace is probably being submitted by competitor firms. For a long time I used a very famous name's web page builder, despite being a very big name, it was slow and never adjusted the mobile phone properly, an error would always occur shortly after publishing the page. Now I am very happy with Squerspace, it is fast, easy and everything is created properly. I am also happy because it has advanced design settings. Thanks Squerspace.

As a website designer, I've been using Squarespace since 2011 and love it. I've built 82 sites for clients and it continues to be the best website builder. On the rare occasion I've had to use customer service, it is always extremely prompt. For example, today a client accidentally purchased the Business Plan instead of the Personal Plan. Squarespace responded within one hour and the refund is on its way. Their support forums and help videos are always up to date and the forum community is incredible. I've used both Wordpress and Wix in the past (as have many of my clients) and they all say they prefer Squarespace because it's so user friendly.

Incredible support. Just wanted to say a huge thank you to Lais T. who helped me massively with my website. Great service :)

perfect Thank youx🙏🏻

Website has been easy to set up, edit, and no issues so far. I like the designs and its been a stress free experience. I have not called them.

I have built over 100’s of websites on this platform and I cannot fault it! The bad reviews just don’t make sense? Is it something that users do to break it? I am very surprised by so many bad reviews. Non of my 100 website owners ever contacted with any issues…. I think competitors paying 💰 to kill Squarespace… cause it is the best platform by far.

They have the best customer service I ever received. Reply to emails within hours ans sometimes minuts being super helpful. I just made a second website ans I am very happy. Been using it since 2018.

I just signed up for Square space. I do love the ease of creating a website. That part I'd give 5 stars. Easy and beautiful. They offered Google workspace for a yr free with my account. It worked for 2 days. Then I was told my business email was sold by them. I was locked out of my Google workspace account. So for the last 2 days I've been trying to get a response from them. Nothing is happening. (Update ) Square space got in touch and I was able to fix the problem with Google dashboard. If you can't get a response from the website reach out on fb messenger or insta. Both of the sources responded pretty quick.

First off, I'm pretty sure all the negative reviews here (as of this writing) are paid for. I found the really low Truspilot rating on a Squarespace competitor's website and was quite shocked so came here to investigate. Whenever I've contacted customer support, I've received responses within hours. On some occasions, minutes... and I've always had any problems resolved very quickly. Anyway, I've been using Squarespace since 2015 and it is hands-down the best DIY web builder out there. Some of the limitations can be annoying, but given the ease with which you can put up a website and maintain it, it's not a deal breaker. The templates are an easy springboard to get started, but you can customise them quite a bit. I'm now grandfathered into an older version and migrating to their newest one. They've been good enough to offer the difference on my remaining subscription back as a refund.

I used Squarespace to create my website drawandplan.com and am very happy with the results.

Surprised to see the number of negative reviews here. I've been a SquareSpace user for multiple years and can only speak highly of the platform. The interface is incredibly user-friendly and packed with innovative features. With its 'What You See Is What You Get' drag-and-drop functionality, building an exceptional website is a breeze. And for those with coding skills, there's an option to inject custom code. My own website, coinpunkz.com, is a testament to SquareSpace's capabilities, and I couldn't be more satisfied. The customer service experience has been nothing short of excellent. I even had an instance where I needed a partial refund due to a mistake on my end, and it was processed smoothly. Thank you, SquareSpace, for being a crucial part in realizing my business aspirations. Without your platform, I'd be doling out thousands to web development experts and being continuously dependent on them.

Honestly, been working with Squarespace for a few months now. It has a few small issues I am working on resolving, (possibly user error) but the help desk is fantastic. Highly recommended from me. Divergentparty.com

My experience with Squarespace has been consistently positive and rewarding. The company excels in several aspects that contribute to a great user experience. Firstly, Squarespace's visually stunning and modern templates provide an excellent starting point for creating aesthetically pleasing websites. The user-friendly interface and intuitive design tools make the website-building process efficient and enjoyable. The comprehensive set of features, including e-commerce capabilities and integrated analytics, offer robust solutions for diverse business needs. Additionally, Squarespace's reliable customer support and extensive knowledge base ensure that users receive prompt assistance and guidance when needed. Overall, Squarespace's combination of design quality, user-friendly interface, comprehensive features, and excellent support make for an outstanding experience.

I've had squarespace for YEARS and it's been nothing short of fantastic. Their customer service team are incredibly helpful, and I've never been left waiting to get something fixed. My website ranks highly, its easy to customise and I love the layouts they offer.

Great experience with customer support, I needed support with setting up a domain ang I got a super fast response and guidance to set it up manually. Astrid K. was so helpful, kind and knowledgeable. So grateful!

Seamless transactions, fair pricing.

My 1 yr mark, today! Hands down - amazing! Never had one error on their end. Not once an over charge- I’m staying!

Square is like the ultimate small business partner! You can market your products, take payments, track sales, receive daily reports, & run your business all in one place. It's everything you need & more wrapped up in a powerful, easy-to-use system that leaves you feeling excited and in control.

I enjoy using square. It's great.

Best booking payment app thats out there

Very easy to use hardware and many options to upgrade when the business is ready.

Had good us of Square at time of need especially having small business it's a tool to have.

Excellent. Convenient. Easy!

Square has completely reinvented the way, I do check out, There’s so many options to make it seamless and comfortable for my clients. I would never switch to another platform again. I hands-down love Square. I love the updates and I love that they’re always standing and staying modern with trends.

Reliable trusthed

Great experience, easy to guide your business, and Set up

I use Square regularly for markets every week, and after a year of use I feel justified in leaving a positive review. I’ve had no problems using Square, and even when I forget my Square reader, I can still accept cards on my iPhone. I initially switched to Square from another user because I was tired of having everyone have to type in their email/phone number for receipts; Swuare is so widely used that most customers already have their information in there. Overall, great experience!

Easy software, sends out efficient reminders to all my clients!

Setting up and using Square is incredibly simple! It has saved me so much time in keeping my inventory accurate so my customers always know what I have in stock.

Love it love it

By me being a new business owner I can say the Square team has help me out tremendously!!👍👍 especially dealing with refund issues from time to time so far they have made my customer’s happy and I looking forward to have a good reputation with my small business and also with my square account . I am glad and bless that I am dealing with the Square team 👍👍 and looking forward to grow my business even more.

From the ease of use in processing cards and payments, to setting up our products and discounts in the system, to the ability to run basic sales reports, this experience for the last year has been one the more rewarding and less time consuming tasks in starting a new business. In addition we are able to process payments on our website as well as multiple cell phones and tablets.

I recently started using Square for my business, and it has exceeded my expectations! The setup was quick and easy, allowing me to start processing payments right away. I appreciate the user-friendly interface, making it simple to manage sales and inventory. The flexibility to sell both in-store and online is a major plus. Customer support is excellent, always ready to assist with any questions I have. The insightful reporting features are invaluable for tracking sales trends. Overall, Square has streamlined my payment processing, and I highly recommend it to fellow business owners!

I love the reports and I'm sure there are more features that I'm not using, but the ones I do, have been a great help. I recommend it full.

Square payment is the best service

At Big-Commerce these guys are doing terrific job. We call many times on Fridays and they worked on it until late in the evening. I recommend it to my friend Jane. He is also looking for an web development agency.