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Some customers report difficulties getting timely assistance and resolving technical or account-related issues through customer support.

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UPDATE: Shopify’s Trademark Infringement Process Shopify has taken down the infringing website and protected my Australian Trademark (IP) - Shopify removed the website completely. I am very satisfied with their follow up and policies. I wouldnt hesitate to utilise them for my website in the future - specifically for this reason. It took some time to obtain this result but I am very happy with their customer support and policies. -------------------------------------------------------------------------------------------------- I am extremely disappointed with Shopify’s handling of an ongoing trademark infringement matter. I am the owner of the Australian registered “Aroma Bay” trademark (Trademark No. 2578574 ) and have formally reported another Shopify store ('Aroma Bay Luxury Candles' Australia) for using my trademark without authorisation. Shopify investigated the complaint and subsequently contacted the store owner, advising them to stop the trademark infringement and warning that their Shopify store could potentially be taken down if the infringement continued. Despite this concern being raised approximately one month ago, their website remains operational and the unauthorised use of the “Aroma Bay” name continues. I will now be seeking legal action in relation to the unauthorised use of my registered trademark and will be pursuing the matter against the operator of the infringing business. However, Shopify also has a responsibility to provide meaningful protection for legitimate trademark owners using its platform. Once a trademark infringement complaint has been submitted, investigated and the merchant has been formally notified, Shopify should act promptly where the infringement remains unresolved. At a minimum, Shopify should have an effective process for suspending or restricting accounts that continue to use another business’s registered trademark without authorisation after receiving a formal infringement notice. Small businesses invest considerable time and effort into building their brands, and registered trademark owners should not have to repeatedly chase a platform to have obvious infringement addressed. I am posting this review so other trademark owners are aware of my experience with Shopify’s trademark infringement process. Shopify — I, and millions of Shopify users, would appreciate an explanation as to why this Trademark infringing account remains operational despite the trademark complaint and notice already issued?

Amazing. I had an issue with my website page and the live support was amazing. Nesty took control of what I needed and fixed the problem. Kept me fully informed through the process. I am so impressed with the level of service I’ve received so far! Thank you.

I was having trouble with a terrible company that misled mean item and being very difficult if impossible to give me a refund without posting the item at own expense to china…( not Alteringham where it came from!) I contacted shopify and within an hour a refund has been raised…so glad and relieved..we’ll done shopify Helen

I really loved using shopify and its featrues

A lot of these negative reviews are about poor experiences with companies that use Shopify's platform. It's up to everyone to research any unknown company you do business on-line with, no matter who the site is hosted by. As a retailer, I could not be happier with how easy it is for a smaller on-line company to integrate different functions. Shopify has been a lifesaver for us and our revenue has grown considerably at a reasonable cost

Fast and easy to order the 3d prints, I liked it.

Love the platform. We use it for all of my clients and their customer support (especially plus) is great

Ive been using shopify for years it really changed my life for the better, I will always love this company

I'm really surprised to see so many bad reviews. I've just had the most helpful human-to-human customer chat online with Violet C, who helped me consolidate multiple stores I had created in error, with a domain lost in the mix too. Thanks for the help... and here's to starting my business! Wish me luck :)

Shopify is a commerce platform that you can trust. Their AI, Sidekick, is user friendly. It does not go in circles like AI Tom from Sellvia. The store owner is in total control. From finding the right suppliers to setting up payment system, to complex website designs, Shopify got them all. Shopify is upfront and direct with their fee structures. There is no surprises and no hidden fees like Sellvia. Their setup is straight forward and simple. You do not need programing at all. If you want, you can custom design your store to your specifications. Or let Sidekick walk you through step by step. Shopify earned my respect and appreciation. IMO it deserve be nominated for Best Ecommerce Platform of 2026 Award.

I want to build my shopify please help me

From a developer standpoint, i'm always amazed by how this platform has evolved so quickly in the last 5 years. Super impressive.

I really loved using shopify and its features

Shopify are simply the best platform to use. Constant updates to ensure your business is kept up-to-date, absolutely faultless!

I really Loved Shopify.

I have been using Shopify for 3 years and it was very helpful to my business. From the website to the payment processing, everything was going smoothly.

very easy to navigate

I have been running my store on Shopify for two years without any issues. It's very easy to use and incredibly convenient.

Easy to create and modify a site.

Makes Website building easy!

The customer service was amazing! I had problems with my account being wrongfully charged and the customer service representatives, Aimee and Gabriella, were incredibly helpful. These two representatives definitely made my experience with Wix much better and I appreciate everything that they did for me.

The constan change of social media needs a New experiencia over the tools into the wixsite, have an easy and helpful digital friend to make the great goals easly.

New web site was easy to create. Hoping to capture a greater SEO presence.

Wix has made website creating, booking and payments easy as pie!

Super easy platform to use! I was pretty intimidated at first because I am not a tech person. If I can do it, so can you:) My website continues to generate more and more traffic each month!

An excellent, very straightforward platform, super easy to update, and super dependable. Reasonable as well. Just a great choice.

WIX was easy to use, and the AI part was spot on for organising the information.

I’ve been a Wix customer for many years, and throughout that time, I’ve never had a negative experience with their customer service team. In fact, I would describe them as legendary! Wix is an innovative platform that continues to evolve, offering businesses the tools and flexibility to develop and manage their online presence. Like any technology platform, there are occasional challenges. Recently, I encountered an issue with a form that the automated support bot couldn’t resolve, which required me to find a workaround. While I appreciate the convenience of automated support, there are situations where human expertise and a deeper understanding of the problem make all the difference. Overall, my experience with Wix has been very positive. I value their commitment to innovation, their customer service team and the ongoing development of the platform.

Starting with just a vague concept and zero web design experience, I never thought I’d run a full online storefront. After hearing about Wix and Printful on a podcast, I decided to try the free trial and was amazed by how the AI features within Wix guided me from a blank slate to a fully designed, professional website. Connecting the Printful app was incredibly smooth, allowing me to create and list items without upfront charges. Thanks to this seamless integration and the intuitive AI tools, I was able to publish my live store within weeks and am now successfully growing my new business adventure.

My Wix Journey Since launching C&B Educational Consulting in June 2024, I've spent countless hours building this website and shaping the business from the ground up. What started as an idea has steadily grown into a professional platform that reflects who I am and the work I believe in. As a solo entrepreneur with no financial backing, every page, resource, and service has been created through persistence, long hours, and a willingness to keep learning. Wix made it possible for me to bring my ideas to life without needing advanced technical skills, giving me the tools to build and improve the site along the way. The road hasn't always been easy, but each challenge has strengthened my resolve. Today, C&B Educational Consulting stands as a reflection of dedication, perseverance, and the belief that meaningful work is worth building, one step at a time.

I have to admit that I was new to building a website and I was a little bit apprehensive approaching it, but Wick has some pretty good tools, especially the AI tool which was all lifesaver. It developed my website exactly the way I wanted it to look and I’m happy to report that I’m getting a lot of traffic to my site. Wix also provides some really awesome extra tools if you upgrade to the premium which I didn’t think I need but I’m sure glad that I got it because it opens up applications such as analytics and it let you know how many people are coming to your site and which platform they’re using so you cannot accommodate your website to that platform it also which I thought was pretty damn awesome was allows you to see viewers of the site. I had some from out of the country which I was surprised about. The only thing I would say is this is a real review and if your apprehensive about starting a website go with Wix because they made it really simple and easy for me.

Wix is a great program for creating your website. It can be as simple or as complicated as you need. highly recommend and affordable.

Kudos for the specialist - Alyssa. My case was handled by Alyssa since my last review on TrustPilot. I was followed-up promptly by her about my account related issue and she’s being very helpful, responsive and understands the issues I’m facing and what I’m comfortable with without pushing everything to the hard limit. The issue should be resolve on the upcoming end of 27th-29th October. Hopefully everything goes smoothly. A big thumbs up, at least Wix never force AI prompts or response after a critical case have been raised and provide human support instead. Again, thanks Alyssa. Looking forward for the resolution.

Building my small business website with Wix I’ve been using Wix to build my website for Clear Path Virginia, LLC, bringing my record-sealing support, document and digital services, and upcoming mobile notary services together in one place. I appreciate being able to customize the design, showcase my services, and set up forms and payment options. It has been rewarding to see my business take shape and create a website that reflects my vision. There has been a learning curve, especially with mobile formatting, links, and checkout setup. Some adjustments have taken more patience than I expected, and I would love to see those features become more straightforward. Overall, Wix has helped me take meaningful steps toward launching and growing Clear Path Virginia. I’m proud of what I’ve built and excited to keep improving it.

Trust WIX- helping connect the world 🌎

Wix is great! working with them for 10 years...amazing company

Best experienced ever

Wix is easy to navigate, even with complex formatting. I tried another platform and was restrained by its limitations and complex navigation. Wix makes it easy, and if I'm stumped, help is quickly available.

Very professional and friendly

Brian was patient, dedicated, and happy to help me. He explained everything until I understood my options and he was very supportive and assertive.

Very good customer service Reps (afterhours). Very knowledgeable and willing to reach out and assist.

The Help Desk support was very friendly and very helpful with my query which was quickly resolved

Justin was awesome. Answered all my questions and helped a lot. Great job!

Alfredo provided excellent customer service. I could not open my email!

Revathy was so professional

Building a website with GoDaddy is super easy. If you’re stuck with an issue, great help is just a phone call away. Justin was very helpful and patient. Thank you Justin. Because of you, I can rest assure that my site is set up correctly.

Luis was great, professional, knowledgeable, and most importantly honesty.

I had an amazing customer service call. My rep was friendly and listened intently from the get go. After hearing my issues (there were more than one) Mauy (my rep) clearly articulated my issue back to me and assured me she would address both of them. After reviewing my account she came up options and provided favorable solutions. Happy customer!

So trustable , quality is amazing and everything overall amazing . LOVE LOVE LOVE

Literally the best!!!!

Colton was very knowledgable, professional and very helpful. Their customer service is A1

I just can't tell you how amazing Godaddy has been for me and my business!! I've tried building websites with wordpress and wix.com and others and have given up in absolute despair but with Godaddy even my tired brain is able to make an amazing website happen!! I can't thank you enough!!

Jeremy was very helpful with my account and managing my billing questions. He was very patient and extremely helpful.

Diagnosing and resolving the problem took considerable time, and I’m sure my frustration came through in my words. It had been years since I contacted GoDaddy support, and Kyra was the fourth agent I spoke with today. Although most of the agents were helpful, Kyra was exceptional. I was especially disappointed that a contractor quoted me $200 to repair a computer that was less than 24 hours old. I deeply appreciate Kyra’s persistence, pleasant phone manner, and frequent updates as she worked to resolve the issue.

Sebastian helped me find a fair solution to my domain problem.

Finally got service from live person

Warren from GoDaddy was very helpful and explained every part of the process to me.

Terrific knowledgeable and understanding customer service!

Easy to use.

everything is nice

From LMC Studio & Gallerry I am very grateful for your enthusiastic support. I have been with you for 7 years, since 2020. However, I would like you to expand the range of supported languages ​​for translation, as that would make things much easier. Chau M Le Oil Artist by Mouth

Excellent service

Quick and effective support. The assistant was friendly and managed to resolve the issue in just a few minutes. Excellent.

It did take a week and several staff to help me figure out how to regain access to my account, but there was follow through, and I never felt abandoned mid stream. The team kept track of the issue and progress / or lack of and kept escalating the request up the chain until we were finally able to resolve it. I really appreciated that.

Great so far

A very big THANK YOU to the Squarespace team! You guys are the BEST!

Proper software and no nonsense. Seamless capture. Pure class. I am a dinosaur who started programming in COBOL in 1984. I have been an SQL blacksmith since +/- 2008 so that last time I created front ends was in Delphi on client server infrastructure. Squarespace made it effortless BUT has the attention to detail a low level language writer requires. I am a happy lass.

Excellent guidance and a fast solution to our issue.

The support staff was friendly and helpful.

Solved my problem!

Excellent customer service makes everything seem seamless

First, the Chatbot quickly directed me to a human, when it was obvious that the problem could not be resolved by it. Although I was not able to stick around for a human to help me that day, when I came back the following day, I was quickly connected to a human representative. During that chat, it became obvious that my problem was more difficult than what could be resolved just through a chat. I continued my support through email after going through an identity verification process, which was easy. I was quickly contacted by a "customer care representative". That representative forwarded the ticket to a "Product Specialist". Freddie (a Lead Product Support Specialist) provided daily updates and also got the "Engineering teams" involved. A day later, Freddie notified me that the problem had been resolved. All in all the problem was resolved quickly with professionalism. Thank you to the support team at square space!

I was apprehensive initially, not knowing what to expect or how to handle my dilemma. The assistance I received was positive and helpful. Everyone was patient, professional and gave me proper guidance.

The experience was awesome! I just wish the solutions were quicker is all

I could not be more pleased with the customer support I have received from Squarespace. They are cordial and spend whatever time is required to help solve my problems. For the most part I have no problems, but when I have a question, they are there for me. I appreciate that greatly.

Excellent Customer care support. They could resolve in flat 24 hours in the today’s everything agents world. I will forever be with SquareSpace.

Good and swift email response

Melina and Ophelia provided excellent customer service and not only answered all my questions but also followed up and took care of the issue. I greatly appreciate it

Perfect and very convenient

I wanna thank Les, it was quick and professional support with my account issues, really appreciate it, thank you Les best customer service

Square has allowed my business to grow in more ways than one. Their equipment, loans and credit card has given me leverage to make my business the success it is today!

Been using Square for over a decade with no issues. Very easy to invoice my clients. Also, their loans have really helped with cash flow, and I get to choose the loan amount and also get to choose the percentage of each sale for payback.

Absolutely amazing with disputes.

I LOVE SQUARE THEY ALWAYS ASSIST ME AND MAKE MY EXPERIENCE EASY AND SATISFYING THANK YOU SQUARE

Filing a dispute for an unknown/unrecognized charge on my square account was surprisingly fast and easy. Then to my surprise my dispute was resolved in my favor on less the 24 hrs., and the money was refunded back into my checking account immediately. There was no hassle, no back and forth emailing, no forms to fill out further explaining my issue/dispute. Square gave me the benefit of the doubt, believing me wehen I said that I was unaware of the charge, a gesture not often given these days. I appreciated the effortless and hassle free dispute process.

I have been using Square for 4 years. This was going to be a bad review. But Square actually took care of my concern in a matter of hours and not days like I expected. I had a larger than normal payment from an out of state client. I use Square for estimates, invoicing, banking crypto, and I like the sales reports. This client paid an invoice I emailed by clicking on the pay now button. Square froze my account and sent me an information request. It seemed silly at the time because all of the information they asked for is all in their system since I use them exclusively for my business. But I filled in the information. Then I called customer service and they explained that it would take a few days for the investigation to be completed. I was ready to start using my local bank for cc processing. But then a couple hours later, not days, I received an email that the review was completed and my account was fully activated again. Since I understand that fraud is real, I can't really complain about a few hours of inconvenience. Now I know the process. I will take losing the ability to withdraw funds for a couple hours to have the peace of mind. Square is a little expensive. But the platform works great for me. The invoicing app is straightforward and allows for custom logos and disclaimers. I would recommend Square to anyone.

Easy to make a dispute and it was resolved quickly!

They take care of you. No worries.

Prompt service follow-up and communication. Fast resolution with a reasonable amount of work and information for me to provide (with no inconvenience). Although it was written, I felt heard, and the representative (Les) was diligent in resolving it with a more-than-satisfactory outcome. Back in business in no time!

A weebly domain setup issue, which was resolved quickly and with outstanding customer care

I had a very positive experience with the Square Online and Weebly support team. The advocate who assisted me was extremely kind, professional, patient, and efficient throughout the entire process. They quickly understood the issue and helped resolve a situation that could have resulted in our website being blocked and becoming unusable. I truly appreciated the support, clear communication, and helpful guidance I received. Excellent service and a great customer support experience.

Awesome customer service. The representative was able to find the issue with my account and corrected it immediately. Thank you again for all the help when i was in definite need of assistance .

I . had a question that needed answering but it was on the personal side but the customer support was really understanding and compassionate and seem like he really cared and that means we bought this day and age.

They do payments, but the new AI tools that are coming out and the new changes, have made Square my personal operating system for my business. There are new features each week, and when I compared my processing rates, if I had to pay for all of the marketing and tools, I would be paying more to use someone like stripe. Very happy now since 2017.

We have been working with Square for almost a year now. And we are very please with how helpful this experience has been, growing our business. Staff has been very helpful and supportive throughout this entire experience. We are diffidently looking forward to continually working with them, throughout our Journey. Quick response time, helpful information. Thank you, for all you have done throughout this process.

Great customer service! Quick and thorough response to my questions and my issues were easily resolved. It's rare to get this level of customer service.

Though I would've preferred to have a live call, the Chat Messaging worked very well. They answered my questions and even gave guidelines and tips. I'm very satisfied.

I love banking with Square. These guys are the best!

At Big-Commerce these guys are doing terrific job. We call many times on Fridays and they worked on it until late in the evening. I recommend it to my friend Jane. He is also looking for an web development agency.

fraudulently debitted £2599.52 from my account and refused to refund avoid

I spent 2 days trying to reach someone there to open an account. I can't get a response from them. If the service is that bad trying to open an account I'm afraid to see what happens if you have a problem