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Some customers report difficulties getting timely assistance and resolving technical or account-related issues through customer support.

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UPDATE: Shopify’s Trademark Infringement Process Shopify has taken down the infringing website and protected my Australian Trademark (IP) - Shopify removed the website completely. I am very satisfied with their follow up and policies. I wouldnt hesitate to utilise them for my website in the future - specifically for this reason. It took some time to obtain this result but I am very happy with their customer support and policies. -------------------------------------------------------------------------------------------------- I am extremely disappointed with Shopify’s handling of an ongoing trademark infringement matter. I am the owner of the Australian registered “Aroma Bay” trademark (Trademark No. 2578574 ) and have formally reported another Shopify store ('Aroma Bay Luxury Candles' Australia) for using my trademark without authorisation. Shopify investigated the complaint and subsequently contacted the store owner, advising them to stop the trademark infringement and warning that their Shopify store could potentially be taken down if the infringement continued. Despite this concern being raised approximately one month ago, their website remains operational and the unauthorised use of the “Aroma Bay” name continues. I will now be seeking legal action in relation to the unauthorised use of my registered trademark and will be pursuing the matter against the operator of the infringing business. However, Shopify also has a responsibility to provide meaningful protection for legitimate trademark owners using its platform. Once a trademark infringement complaint has been submitted, investigated and the merchant has been formally notified, Shopify should act promptly where the infringement remains unresolved. At a minimum, Shopify should have an effective process for suspending or restricting accounts that continue to use another business’s registered trademark without authorisation after receiving a formal infringement notice. Small businesses invest considerable time and effort into building their brands, and registered trademark owners should not have to repeatedly chase a platform to have obvious infringement addressed. I am posting this review so other trademark owners are aware of my experience with Shopify’s trademark infringement process. Shopify — I, and millions of Shopify users, would appreciate an explanation as to why this Trademark infringing account remains operational despite the trademark complaint and notice already issued?

I really loved using shopify and its features.

Amazing. I had an issue with my website page and the live support was amazing. Nesty took control of what I needed and fixed the problem. Kept me fully informed through the process. I am so impressed with the level of service I’ve received so far! Thank you.

I was having trouble with a terrible company that misled mean item and being very difficult if impossible to give me a refund without posting the item at own expense to china…( not Alteringham where it came from!) I contacted shopify and within an hour a refund has been raised…so glad and relieved..we’ll done shopify Helen

I really loved using shopify and its featrues

A lot of these negative reviews are about poor experiences with companies that use Shopify's platform. It's up to everyone to research any unknown company you do business on-line with, no matter who the site is hosted by. As a retailer, I could not be happier with how easy it is for a smaller on-line company to integrate different functions. Shopify has been a lifesaver for us and our revenue has grown considerably at a reasonable cost

Fast and easy to order the 3d prints, I liked it.

Love the platform. We use it for all of my clients and their customer support (especially plus) is great

Ive been using shopify for years it really changed my life for the better, I will always love this company

I'm really surprised to see so many bad reviews. I've just had the most helpful human-to-human customer chat online with Violet C, who helped me consolidate multiple stores I had created in error, with a domain lost in the mix too. Thanks for the help... and here's to starting my business! Wish me luck :)

Shopify is a commerce platform that you can trust. Their AI, Sidekick, is user friendly. It does not go in circles like AI Tom from Sellvia. The store owner is in total control. From finding the right suppliers to setting up payment system, to complex website designs, Shopify got them all. Shopify is upfront and direct with their fee structures. There is no surprises and no hidden fees like Sellvia. Their setup is straight forward and simple. You do not need programing at all. If you want, you can custom design your store to your specifications. Or let Sidekick walk you through step by step. Shopify earned my respect and appreciation. IMO it deserve be nominated for Best Ecommerce Platform of 2026 Award.

I want to build my shopify please help me

From a developer standpoint, i'm always amazed by how this platform has evolved so quickly in the last 5 years. Super impressive.

I really loved using shopify and its features

Shopify are simply the best platform to use. Constant updates to ensure your business is kept up-to-date, absolutely faultless!

I really Loved Shopify.

I have been using Shopify for 3 years and it was very helpful to my business. From the website to the payment processing, everything was going smoothly.

very easy to navigate

The constan change of social media needs a New experiencia over the tools into the wixsite, have an easy and helpful digital friend to make the great goals easly.

New web site was easy to create. Hoping to capture a greater SEO presence.

Wix has made website creating, booking and payments easy as pie!

Super easy platform to use! I was pretty intimidated at first because I am not a tech person. If I can do it, so can you:) My website continues to generate more and more traffic each month!

An excellent, very straightforward platform, super easy to update, and super dependable. Reasonable as well. Just a great choice.

WIX was easy to use, and the AI part was spot on for organising the information.

I’ve been a Wix customer for many years, and throughout that time, I’ve never had a negative experience with their customer service team. In fact, I would describe them as legendary! Wix is an innovative platform that continues to evolve, offering businesses the tools and flexibility to develop and manage their online presence. Like any technology platform, there are occasional challenges. Recently, I encountered an issue with a form that the automated support bot couldn’t resolve, which required me to find a workaround. While I appreciate the convenience of automated support, there are situations where human expertise and a deeper understanding of the problem make all the difference. Overall, my experience with Wix has been very positive. I value their commitment to innovation, their customer service team and the ongoing development of the platform.

Starting with just a vague concept and zero web design experience, I never thought I’d run a full online storefront. After hearing about Wix and Printful on a podcast, I decided to try the free trial and was amazed by how the AI features within Wix guided me from a blank slate to a fully designed, professional website. Connecting the Printful app was incredibly smooth, allowing me to create and list items without upfront charges. Thanks to this seamless integration and the intuitive AI tools, I was able to publish my live store within weeks and am now successfully growing my new business adventure.

My Wix Journey Since launching C&B Educational Consulting in June 2024, I've spent countless hours building this website and shaping the business from the ground up. What started as an idea has steadily grown into a professional platform that reflects who I am and the work I believe in. As a solo entrepreneur with no financial backing, every page, resource, and service has been created through persistence, long hours, and a willingness to keep learning. Wix made it possible for me to bring my ideas to life without needing advanced technical skills, giving me the tools to build and improve the site along the way. The road hasn't always been easy, but each challenge has strengthened my resolve. Today, C&B Educational Consulting stands as a reflection of dedication, perseverance, and the belief that meaningful work is worth building, one step at a time.

I have to admit that I was new to building a website and I was a little bit apprehensive approaching it, but Wick has some pretty good tools, especially the AI tool which was all lifesaver. It developed my website exactly the way I wanted it to look and I’m happy to report that I’m getting a lot of traffic to my site. Wix also provides some really awesome extra tools if you upgrade to the premium which I didn’t think I need but I’m sure glad that I got it because it opens up applications such as analytics and it let you know how many people are coming to your site and which platform they’re using so you cannot accommodate your website to that platform it also which I thought was pretty damn awesome was allows you to see viewers of the site. I had some from out of the country which I was surprised about. The only thing I would say is this is a real review and if your apprehensive about starting a website go with Wix because they made it really simple and easy for me.

Wix is a great program for creating your website. It can be as simple or as complicated as you need. highly recommend and affordable.

Kudos for the specialist - Alyssa. My case was handled by Alyssa since my last review on TrustPilot. I was followed-up promptly by her about my account related issue and she’s being very helpful, responsive and understands the issues I’m facing and what I’m comfortable with without pushing everything to the hard limit. The issue should be resolve on the upcoming end of 27th-29th October. Hopefully everything goes smoothly. A big thumbs up, at least Wix never force AI prompts or response after a critical case have been raised and provide human support instead. Again, thanks Alyssa. Looking forward for the resolution.

Building my small business website with Wix I’ve been using Wix to build my website for Clear Path Virginia, LLC, bringing my record-sealing support, document and digital services, and upcoming mobile notary services together in one place. I appreciate being able to customize the design, showcase my services, and set up forms and payment options. It has been rewarding to see my business take shape and create a website that reflects my vision. There has been a learning curve, especially with mobile formatting, links, and checkout setup. Some adjustments have taken more patience than I expected, and I would love to see those features become more straightforward. Overall, Wix has helped me take meaningful steps toward launching and growing Clear Path Virginia. I’m proud of what I’ve built and excited to keep improving it.

Trust WIX- helping connect the world 🌎

Wix is great! working with them for 10 years...amazing company

Best experienced ever

Wix is easy to navigate, even with complex formatting. I tried another platform and was restrained by its limitations and complex navigation. Wix makes it easy, and if I'm stumped, help is quickly available.

I'm from the 1900s and computer challenged to say the least, but building a website using Wix for my non-profit ladies group was a pleasant experience. They have a large selection of templates to work from and many extras to create a professional looking website. I love the ability to create events pages with customizable registration forms and downloadable spreadsheet with all my attendees information. QR codes are easy to make and add to our physical promotional materials. Keep up the good work.

Wix made building my website so much simpler than I expected. The drag-and-drop editor is intuitive, and I had a professional-looking site up and running without any coding knowledge. The templates are modern and easy to customize, and everything just works, from hosting to mobile optimization. Setup was quick and painless, and whenever I had a question, help was easy to find. If you want a polished website without the headache, I'd highly recommend Wix.

Great experience with this site highly recommend the site !

Highest quality possible of customer support. Relaxed, waited the time I needed to find the options in my system, ... these minutes of customer service alone are worth the subscription cost, many times.

Joehansen listened to the issue I was having and made sure it was corrected before he left the call

The service rep on the phone was very professional and friendly.

His patience!

These are professional and a great website builder.

Great service!

This was my first experience, buying a domain my direct called and was contacted with Mario service representative. He was very patient and informative and helpful.

The representative was very kind and helped me restore my website that expired. She did a great job!

Great call Service support with friendly and informative Rep. He represents you very well

Friendly, knowledgeable, very smart. solved my issue

Justin of customer service was excellent.

Customer service was available 24/7, Shane was thorough and resolved the issue on the call in less than 5 min.

this company does have great customer service and friendly staff would recomend

Great service, call handled quickly and efficiently when needing a refund. Great domain provider and would definitely recommend them.

I was able to talk to a GoDaddy representative on a Sunday evening, and he was able to quickly resolve my issues with DNS. Very high-quality customer service. Thank you GoDaddy

Short hold for customer service - it was the second time I spoke with this young man. His knowledge and professionalism are an asset.

I had the pleasure of being looked after over the phone by the following Go Daddy Operator Thavanish Perakash, and my support ID, thavanish5754. During a very stressful reason for my call whereby I was so stressed and crying; this kind gentleman was able to calm me, empathize with me, and reassured me that my website issue would be resolved. His customer service was impeccable. A huge thankyou also to the team of staff in the backend who also assisted in getting the problem fixed.

The support tech understood the issue and explained how he was going to fix it, and then he walked me through to show me it was taken care of. It doesn't get better than that.

Ross was amazing, another great customer service experience from GoDaddy who is always the best at this. Extremely fast response and really helpful throughout!

Frederick was very responsive to our needs during this call. He was very helpful and thorough and was able to get us on track to creating our new managed WordPress site.

lando was 1087398724/10. radical dude!

It was taking a long time for my site to be published. For some reason my SSL certificate was not coming through. I finally talked to a Squarespace support person, and within the time of this conversation, the problem was resolved. I was shown a screenshot of my published site. Now I can move forward with my writing and sharing. Thank you.

A really innovative company that is highly startup and small businesses friendly !!!

Quick and helpful response.

Amazing thanks

I had zero experience building a webiste and decided to try squarespace. The templates and color options made creating my webiste easy. When I did encounter an issue, their customer service was quick to respond and ensured I was happy with their service.

Relevant answers to my questions

Mark was doing a great job in solving my issue, he was really fast in identifying the issue and took the right steps to solve it fast. Thank you Mark!

Very good platform, easy to use and good team very reactive

My domain without the www was showing a browser security error even though all the settings looked right. The AI assistant went through a checklist but couldn’t reissue the certificate from chat. Once I got a real person, she checked the setup and generated a new certificate, and it was working the next day. Good support once I reached a human.

Thanks for the good support helping me resolve an issue.

It took a bit of time but you guys worked through the issues and help us getting back online and we appreciate that

Awesome customer service!!

Good support and understanding of my query. I'm satisfied.

Prompt response.

Great customer service I had a quick response to my issue and it was resolved satisfactorily within about 2 hours.

Always good customer service

Support = Always Helpful - A professional platform offering DIY website build & design - Never had issues with the platform like competitors.

Stanley, Melina M., Xana S. were truly amazing trying to help me to resolve the issue that I had. I am very grateful to each of them!

Helpful and efficient

Square has allowed my business to grow in more ways than one. Their equipment, loans and credit card has given me leverage to make my business the success it is today!

Been using Square for over a decade with no issues. Very easy to invoice my clients. Also, their loans have really helped with cash flow, and I get to choose the loan amount and also get to choose the percentage of each sale for payback.

Absolutely amazing with disputes.

I LOVE SQUARE THEY ALWAYS ASSIST ME AND MAKE MY EXPERIENCE EASY AND SATISFYING THANK YOU SQUARE

Filing a dispute for an unknown/unrecognized charge on my square account was surprisingly fast and easy. Then to my surprise my dispute was resolved in my favor on less the 24 hrs., and the money was refunded back into my checking account immediately. There was no hassle, no back and forth emailing, no forms to fill out further explaining my issue/dispute. Square gave me the benefit of the doubt, believing me wehen I said that I was unaware of the charge, a gesture not often given these days. I appreciated the effortless and hassle free dispute process.

I have been using Square for 4 years. This was going to be a bad review. But Square actually took care of my concern in a matter of hours and not days like I expected. I had a larger than normal payment from an out of state client. I use Square for estimates, invoicing, banking crypto, and I like the sales reports. This client paid an invoice I emailed by clicking on the pay now button. Square froze my account and sent me an information request. It seemed silly at the time because all of the information they asked for is all in their system since I use them exclusively for my business. But I filled in the information. Then I called customer service and they explained that it would take a few days for the investigation to be completed. I was ready to start using my local bank for cc processing. But then a couple hours later, not days, I received an email that the review was completed and my account was fully activated again. Since I understand that fraud is real, I can't really complain about a few hours of inconvenience. Now I know the process. I will take losing the ability to withdraw funds for a couple hours to have the peace of mind. Square is a little expensive. But the platform works great for me. The invoicing app is straightforward and allows for custom logos and disclaimers. I would recommend Square to anyone.

Easy to make a dispute and it was resolved quickly!

They take care of you. No worries.

Prompt service follow-up and communication. Fast resolution with a reasonable amount of work and information for me to provide (with no inconvenience). Although it was written, I felt heard, and the representative (Les) was diligent in resolving it with a more-than-satisfactory outcome. Back in business in no time!

A weebly domain setup issue, which was resolved quickly and with outstanding customer care

I had a very positive experience with the Square Online and Weebly support team. The advocate who assisted me was extremely kind, professional, patient, and efficient throughout the entire process. They quickly understood the issue and helped resolve a situation that could have resulted in our website being blocked and becoming unusable. I truly appreciated the support, clear communication, and helpful guidance I received. Excellent service and a great customer support experience.

Awesome customer service. The representative was able to find the issue with my account and corrected it immediately. Thank you again for all the help when i was in definite need of assistance .

I . had a question that needed answering but it was on the personal side but the customer support was really understanding and compassionate and seem like he really cared and that means we bought this day and age.

They do payments, but the new AI tools that are coming out and the new changes, have made Square my personal operating system for my business. There are new features each week, and when I compared my processing rates, if I had to pay for all of the marketing and tools, I would be paying more to use someone like stripe. Very happy now since 2017.

We have been working with Square for almost a year now. And we are very please with how helpful this experience has been, growing our business. Staff has been very helpful and supportive throughout this entire experience. We are diffidently looking forward to continually working with them, throughout our Journey. Quick response time, helpful information. Thank you, for all you have done throughout this process.

Great customer service! Quick and thorough response to my questions and my issues were easily resolved. It's rare to get this level of customer service.

Though I would've preferred to have a live call, the Chat Messaging worked very well. They answered my questions and even gave guidelines and tips. I'm very satisfied.

I love banking with Square. These guys are the best!

Square has been an absolutely positive to deal with. They provide quick responses to any issues and are extremely easy to interact with. The staff or professional and go above and beyond to ensure my small business operates efficiently when it comes to payroll and taxes. Thank you to the square team!

Square has been a great addition to my business. The invoice app makes everything easy. And customer service and quick and efficient.

At Big-Commerce these guys are doing terrific job. We call many times on Fridays and they worked on it until late in the evening. I recommend it to my friend Jane. He is also looking for an web development agency.

fraudulently debitted £2599.52 from my account and refused to refund avoid

I spent 2 days trying to reach someone there to open an account. I can't get a response from them. If the service is that bad trying to open an account I'm afraid to see what happens if you have a problem