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Some customers report difficulties getting timely assistance and resolving technical or account-related issues through customer support.

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UPDATE: Shopify’s Trademark Infringement Process Shopify has taken down the infringing website and protected my Australian Trademark (IP) - Shopify removed the website completely. I am very satisfied with their follow up and policies. I wouldnt hesitate to utilise them for my website in the future - specifically for this reason. It took some time to obtain this result but I am very happy with their customer support and policies. -------------------------------------------------------------------------------------------------- I am extremely disappointed with Shopify’s handling of an ongoing trademark infringement matter. I am the owner of the Australian registered “Aroma Bay” trademark (Trademark No. 2578574 ) and have formally reported another Shopify store ('Aroma Bay Luxury Candles' Australia) for using my trademark without authorisation. Shopify investigated the complaint and subsequently contacted the store owner, advising them to stop the trademark infringement and warning that their Shopify store could potentially be taken down if the infringement continued. Despite this concern being raised approximately one month ago, their website remains operational and the unauthorised use of the “Aroma Bay” name continues. I will now be seeking legal action in relation to the unauthorised use of my registered trademark and will be pursuing the matter against the operator of the infringing business. However, Shopify also has a responsibility to provide meaningful protection for legitimate trademark owners using its platform. Once a trademark infringement complaint has been submitted, investigated and the merchant has been formally notified, Shopify should act promptly where the infringement remains unresolved. At a minimum, Shopify should have an effective process for suspending or restricting accounts that continue to use another business’s registered trademark without authorisation after receiving a formal infringement notice. Small businesses invest considerable time and effort into building their brands, and registered trademark owners should not have to repeatedly chase a platform to have obvious infringement addressed. I am posting this review so other trademark owners are aware of my experience with Shopify’s trademark infringement process. Shopify — I, and millions of Shopify users, would appreciate an explanation as to why this Trademark infringing account remains operational despite the trademark complaint and notice already issued?

I really loved using shopify and its features.

Amazing. I had an issue with my website page and the live support was amazing. Nesty took control of what I needed and fixed the problem. Kept me fully informed through the process. I am so impressed with the level of service I’ve received so far! Thank you.

I was having trouble with a terrible company that misled mean item and being very difficult if impossible to give me a refund without posting the item at own expense to china…( not Alteringham where it came from!) I contacted shopify and within an hour a refund has been raised…so glad and relieved..we’ll done shopify Helen

I really loved using shopify and its featrues

A lot of these negative reviews are about poor experiences with companies that use Shopify's platform. It's up to everyone to research any unknown company you do business on-line with, no matter who the site is hosted by. As a retailer, I could not be happier with how easy it is for a smaller on-line company to integrate different functions. Shopify has been a lifesaver for us and our revenue has grown considerably at a reasonable cost

Fast and easy to order the 3d prints, I liked it.

Love the platform. We use it for all of my clients and their customer support (especially plus) is great

Ive been using shopify for years it really changed my life for the better, I will always love this company

I'm really surprised to see so many bad reviews. I've just had the most helpful human-to-human customer chat online with Violet C, who helped me consolidate multiple stores I had created in error, with a domain lost in the mix too. Thanks for the help... and here's to starting my business! Wish me luck :)

Shopify is a commerce platform that you can trust. Their AI, Sidekick, is user friendly. It does not go in circles like AI Tom from Sellvia. The store owner is in total control. From finding the right suppliers to setting up payment system, to complex website designs, Shopify got them all. Shopify is upfront and direct with their fee structures. There is no surprises and no hidden fees like Sellvia. Their setup is straight forward and simple. You do not need programing at all. If you want, you can custom design your store to your specifications. Or let Sidekick walk you through step by step. Shopify earned my respect and appreciation. IMO it deserve be nominated for Best Ecommerce Platform of 2026 Award.

I want to build my shopify please help me

From a developer standpoint, i'm always amazed by how this platform has evolved so quickly in the last 5 years. Super impressive.

I really loved using shopify and its features

Shopify are simply the best platform to use. Constant updates to ensure your business is kept up-to-date, absolutely faultless!

I really Loved Shopify.

I have been using Shopify for 3 years and it was very helpful to my business. From the website to the payment processing, everything was going smoothly.

very easy to navigate

I have to admit that I was new to building a website and I was a little bit apprehensive approaching it, but Wick has some pretty good tools, especially the AI tool which was all lifesaver. It developed my website exactly the way I wanted it to look and I’m happy to report that I’m getting a lot of traffic to my site. Wix also provides some really awesome extra tools if you upgrade to the premium which I didn’t think I need but I’m sure glad that I got it because it opens up applications such as analytics and it let you know how many people are coming to your site and which platform they’re using so you cannot accommodate your website to that platform it also which I thought was pretty damn awesome was allows you to see viewers of the site. I had some from out of the country which I was surprised about. The only thing I would say is this is a real review and if your apprehensive about starting a website go with Wix because they made it really simple and easy for me.

Wix is a great program for creating your website. It can be as simple or as complicated as you need. highly recommend and affordable.

Kudos for the specialist - Alyssa. My case was handled by Alyssa since my last review on TrustPilot. I was followed-up promptly by her about my account related issue and she’s being very helpful, responsive and understands the issues I’m facing and what I’m comfortable with without pushing everything to the hard limit. The issue should be resolve on the upcoming end of 27th-29th October. Hopefully everything goes smoothly. A big thumbs up, at least Wix never force AI prompts or response after a critical case have been raised and provide human support instead. Again, thanks Alyssa. Looking forward for the resolution.

Building my small business website with Wix I’ve been using Wix to build my website for Clear Path Virginia, LLC, bringing my record-sealing support, document and digital services, and upcoming mobile notary services together in one place. I appreciate being able to customize the design, showcase my services, and set up forms and payment options. It has been rewarding to see my business take shape and create a website that reflects my vision. There has been a learning curve, especially with mobile formatting, links, and checkout setup. Some adjustments have taken more patience than I expected, and I would love to see those features become more straightforward. Overall, Wix has helped me take meaningful steps toward launching and growing Clear Path Virginia. I’m proud of what I’ve built and excited to keep improving it.

Trust WIX- helping connect the world 🌎

Wix is great! working with them for 10 years...amazing company

Best experienced ever

Wix is easy to navigate, even with complex formatting. I tried another platform and was restrained by its limitations and complex navigation. Wix makes it easy, and if I'm stumped, help is quickly available.

I'm from the 1900s and computer challenged to say the least, but building a website using Wix for my non-profit ladies group was a pleasant experience. They have a large selection of templates to work from and many extras to create a professional looking website. I love the ability to create events pages with customizable registration forms and downloadable spreadsheet with all my attendees information. QR codes are easy to make and add to our physical promotional materials. Keep up the good work.

Wix made building my website so much simpler than I expected. The drag-and-drop editor is intuitive, and I had a professional-looking site up and running without any coding knowledge. The templates are modern and easy to customize, and everything just works, from hosting to mobile optimization. Setup was quick and painless, and whenever I had a question, help was easy to find. If you want a polished website without the headache, I'd highly recommend Wix.

Great experience with this site highly recommend the site !

Absolutely over the moon with how easy and understanding Wix is. It's definitely the way forward.

Wix has a lot of helpful tools to help generate a successful website. There are a lot of applications and integrations that help the user to engage.

Wix and I go back a long way... I think I may have been their 1064th customer... so that's a good few years ago(!) when anyone wanting to have a website had to write code, or know someone who did... It was glorious from the start, albeit now there are so many more whistles and bows than there were then. The fact that it's so user friendly, so possible to create with the WIX tools, made it easy, took away the frustration, and definitely upped the speed. Now with the AI assistant, I guess it's even easier... Further, and this is the real clincher, if you get in the weeds you can speak to, wait for it, a real human being, on a real phone, in a real place, who will talk you through it. Highly recommended. They deserve all the success they now enjoy.

At American Playlist Theater, we started a business at the worst time, just when we had no money. But by using Wix and its free website account, we were able to use its user-friendly system to build a website that helped our business move from idea to concept to reality within just a few days.

Great Website App!

Good platform!

I was advised by chat to try the Wix platform to build my site. It was excellent advise. The Wix platform has an incredible AI system that is highly intelligent and thorough.

I use Wix for my small independent business website, including managing and sending regular newsletters to my audience. Overall, it provides a very dependable and intuitive setup. Having the website builder and email marketing combined in one place keeps day-to-day operations simple without requiring technical expertise. It’s a very practical, well-rounded solution for running an independent practice.

I have used Wix as my website creator and it has provided me with everything I need. As someone who has grown up in an old world family who doesn't like high-tech, it has been a learning processes to understand everything, but once learned, the service is friendly to you.

LeeAnna was very knowledgable and helped to walk me through what i had to get. When your 82 and 24 it becomes very difficult on this internet.

Very thorough. They are patient with explaining to you things you don’t understand. My site looks great!

Bardia did an awesome job! Thank you, Bardia!

helpful experience with Scott who guided me thru the process and was patient with me while it was getting resolved.

I had a great experience today with Scott helping to answer my questions, and he offered some tips on making my website building experience so much better.

I purchased 5 user licenses Business enterprise for my staff, very helpful staff and explained all the pros and cons for each product.

I would recommend Go Daddy

The quick answer resolved my concern as fast as possible.

I set up a new account today and spoke with Nick about some initial settings. He provided excellent advice and helped me get started quickly.

Tracie had my website up and running in just minutes. She would be a great asset to any company.

Spoke with Kashawn about retreiving a website that was lost by another web hosting company. He searched through archives and walked me through getting it back online!

I am not very tech savvy so I did not want to do any trouble shooting myself. The technician was extremely helpful and patient he took me step by step through every procedure. I am very satisfied.

I had an email issue and called GoDaddy customer service. Within a minute, Chris, a live agent (very rare nowadays), joined the call. Chris was extremely helpful during the whole process and solved my issue. Highly recommended.

My email was compromised from the payment system and GoDaddy helped me fix it in no time

Your support team helped me get my email back together. They worked very hard to get me focused. I am 75 and my dots do not line up anymore so the process of understanding the termalogy is to say the least trying. They were great.

The rep was extremely knowledgeable. Answered questions directly and without hesitation or putting me on hold. Great service.

Jay Verse was (pun intended) incredibly well verse in godaddy products and approached my needs methodically and (it as it almost felt) melodically . The rhythm of the call was smooth and each product offered fell in step with what i needed to launch my site.

Daniel was patient, helpful and kind. Great customer service

J. Alexanderat at Godaddy was 10 out of 10 super helpfull and saved me a buch of money! Keep him around this guy makes Godaddy look great! thank you J

It is so satisfying to be able to speak to a person. Victoria was so nice, she listened to the situation, explained the next steps and provided a resolution. Thank you.

Ottima assistenza

I love how effortless it is to make a beautiful website. While I do think Squarespace is a little on the pricy side (but worth it because it makes building a website so easy and pretty), I would still love to see a lower price point for smaller, non-profit websites. HOWEVER, I recently spoke to Anton in customer service and he was amazing and helpful in walking me through what I initially thought would be a difficult process for our website, but he made it so easy. Customer service is wonderful.

I received a response to my question within 24 hours. It led me to the solution that I needed. And the secondary follow-up to my thank you was equally nice, even though it included a suggestion for more square space features that would cost more. Nonetheless the vibe was great and I am happy with the square space people even though the platform can be glitchy as I need to often fix the spacing on my sites pages after it changed “by itself “. That relates to the only real issue I have had - mildly frustrating/ is when changing from laptop view to mobile view during editing, the two sometimes interact by undoing what was done on the other view. Hopefully this makes sense for you. I would still give you 9 stars out of ten 💜

Appreciate the help

I was having trouble updating my domain pointing, and Squarespace support was quick to respond to my request, looked into issue and helped fix it. They also took the time to explain what was going on, which I appreciated!

Quick response much apprectiated

Answered my questions and went a step further, anticipating my next question.

Every email I received was clear, all the communication was quite fast, never had to wait for more than 12 hours. That is outstanding these days :)

Customer service was great.

Short wait, understood issue right away and gave solution as well as article to peruse later to better understand issue if I so chose.

He took the time to understand my frustration and what I was trying to get done and he made two short video clips to show me exactly what I needed to do. I couldn’t expect more!

So far I’m very happy with my experience, navigating through the website building was an easy process thanks to Square Spaces ready to use templates and tools! Would highly recommend!

We have been with them for over a year. After my credit card was hacked, the auto payment didn't go through. Squarespace was so professional. Their space is a joy to use for a non-tech, and the quality is outstanding.

Thanks for all

The representative helped me resolve my issue easily and effectively. I was trying to cancel my account and was having a difficult time. The representative clearly communicated the process to me and resolved the issue.

Clear and friendly follow-up. Never mind the Ai assistant, after being connected to human staff i was quickly and expertly helped.

Update!!!! All issues have been resolved. Customer service was able to handle all issues.

Support is always helpful and answers all of my questions and issues

I had some initial challenges setting up Google Workspace through Squarespace, but their customer support team was professional, helpful, and responsive. They handled my cancellation and refund request smoothly, explained the process clearly, and helped me move forward. I appreciate their assistance and commitment to customer satisfaction. Thank you for the great support!

I cancelled my annual subscription after the window I was allowed to receive a refund by a week. Instead of sticking with the rules, they allowed me to receive my refund.

Square has allowed my business to grow in more ways than one. Their equipment, loans and credit card has given me leverage to make my business the success it is today!

Been using Square for over a decade with no issues. Very easy to invoice my clients. Also, their loans have really helped with cash flow, and I get to choose the loan amount and also get to choose the percentage of each sale for payback.

Absolutely amazing with disputes.

I LOVE SQUARE THEY ALWAYS ASSIST ME AND MAKE MY EXPERIENCE EASY AND SATISFYING THANK YOU SQUARE

Filing a dispute for an unknown/unrecognized charge on my square account was surprisingly fast and easy. Then to my surprise my dispute was resolved in my favor on less the 24 hrs., and the money was refunded back into my checking account immediately. There was no hassle, no back and forth emailing, no forms to fill out further explaining my issue/dispute. Square gave me the benefit of the doubt, believing me wehen I said that I was unaware of the charge, a gesture not often given these days. I appreciated the effortless and hassle free dispute process.

I have been using Square for 4 years. This was going to be a bad review. But Square actually took care of my concern in a matter of hours and not days like I expected. I had a larger than normal payment from an out of state client. I use Square for estimates, invoicing, banking crypto, and I like the sales reports. This client paid an invoice I emailed by clicking on the pay now button. Square froze my account and sent me an information request. It seemed silly at the time because all of the information they asked for is all in their system since I use them exclusively for my business. But I filled in the information. Then I called customer service and they explained that it would take a few days for the investigation to be completed. I was ready to start using my local bank for cc processing. But then a couple hours later, not days, I received an email that the review was completed and my account was fully activated again. Since I understand that fraud is real, I can't really complain about a few hours of inconvenience. Now I know the process. I will take losing the ability to withdraw funds for a couple hours to have the peace of mind. Square is a little expensive. But the platform works great for me. The invoicing app is straightforward and allows for custom logos and disclaimers. I would recommend Square to anyone.

Easy to make a dispute and it was resolved quickly!

They take care of you. No worries.

Prompt service follow-up and communication. Fast resolution with a reasonable amount of work and information for me to provide (with no inconvenience). Although it was written, I felt heard, and the representative (Les) was diligent in resolving it with a more-than-satisfactory outcome. Back in business in no time!

A weebly domain setup issue, which was resolved quickly and with outstanding customer care

I had a very positive experience with the Square Online and Weebly support team. The advocate who assisted me was extremely kind, professional, patient, and efficient throughout the entire process. They quickly understood the issue and helped resolve a situation that could have resulted in our website being blocked and becoming unusable. I truly appreciated the support, clear communication, and helpful guidance I received. Excellent service and a great customer support experience.

Awesome customer service. The representative was able to find the issue with my account and corrected it immediately. Thank you again for all the help when i was in definite need of assistance .

I . had a question that needed answering but it was on the personal side but the customer support was really understanding and compassionate and seem like he really cared and that means we bought this day and age.

They do payments, but the new AI tools that are coming out and the new changes, have made Square my personal operating system for my business. There are new features each week, and when I compared my processing rates, if I had to pay for all of the marketing and tools, I would be paying more to use someone like stripe. Very happy now since 2017.

We have been working with Square for almost a year now. And we are very please with how helpful this experience has been, growing our business. Staff has been very helpful and supportive throughout this entire experience. We are diffidently looking forward to continually working with them, throughout our Journey. Quick response time, helpful information. Thank you, for all you have done throughout this process.

Great customer service! Quick and thorough response to my questions and my issues were easily resolved. It's rare to get this level of customer service.

Though I would've preferred to have a live call, the Chat Messaging worked very well. They answered my questions and even gave guidelines and tips. I'm very satisfied.

I love banking with Square. These guys are the best!

Square has been an absolutely positive to deal with. They provide quick responses to any issues and are extremely easy to interact with. The staff or professional and go above and beyond to ensure my small business operates efficiently when it comes to payroll and taxes. Thank you to the square team!

Square has been a great addition to my business. The invoice app makes everything easy. And customer service and quick and efficient.

At Big-Commerce these guys are doing terrific job. We call many times on Fridays and they worked on it until late in the evening. I recommend it to my friend Jane. He is also looking for an web development agency.

fraudulently debitted £2599.52 from my account and refused to refund avoid

I spent 2 days trying to reach someone there to open an account. I can't get a response from them. If the service is that bad trying to open an account I'm afraid to see what happens if you have a problem