All went well and a knowledgeable…
All went well and a knowledgeable helper.
customer support
customer support agent was great, but there was a very long wait time before being connected to a person, plus too many of the usual automated questions, there doesn't appear to be a local Australian contact phone number
From Russel to Karthik- Bravo
From Russel to Karthik I was treated with respect and consideration. Both were very professional and helpful. Karthik stayed on the chat for well over an hour until we resolved my issue. I so appreciate them for helping me solve my problem.
I recently used Network Solutions…
I recently used Network Solutions professional services to create a website. The professional team was responsive and very helpful. They were knowledgeable and patient with my lack of knowledge. They created a business directory for my site, developed content for my site and made changes efficiently. I am very pleased.
I worked with Chris G
I worked with Chris G. he was so much helpful and very patient. I worked on my website to review on the content and completing process. He helped me complete and improve the actualization of the site on a matters as he can. He is very knowledgeable of his work as well as helpful on giving perspective.
Helpful and friendly service
Helpful and friendly assistance and my query was resolved quickly.
Vibhinna was GREAT!!!!!!!!
Vibhinna was GREAT!!!!!!!!
Ajith was amazing and so knowledgeable…
Ajith was amazing and so knowledgeable and helpful!
Knowledgable and patient
excellent experience.. good support person with direct knowledge and care
Good service!
I was connected to a live person right away when I needed assistance, and with ease. I was able to have my problem solved quickly. My service rep was also friendly.
Customer Service Experience/ Network Solutions
First of all, this review is based on my one interaction with a customer service/ renewal expert representative named Neil. Today, I called the company in an effort to navigate the new online control center & receive answers to my growing questions in regards to the new transfer to Network Solutions. Neil was very pleasant, approachable, knowledgeable, and patient! He took the time to listen to my concerns and even investigate to provide realistic expectations. For over 2 years now, I have not been able to reach my former website hosts by phone to talk to an actual person. They only offered online chat. So, I appreciate the option to speak with Neil today via phone. I am very pleased with Neil's demeanor, transparency, and willingness to help. This eased my initial concerns regarding another transfer from my original Fatcow website host. I do not know yet how the transition will impact my current (15 year old Fatcow turned IPage now Network Solutions) business website (s), or pricing going forward since the transfer only took place 4 days ago at the time of this customer service review. I do hope that the company will continue to allow professional representatives to be available, like Neil, because paying customers who rely on straight forward quality, affordable, reliable, consistent service will require it during this transition period & going forward. Honestly, I do feel a little angst, but I'm hopeful.
Service is good - but very long wait time.
A tough technical problem on a very old account - from a company that has changed hands several times, then ended up with network solutions. My account has been handed down from several buyouts, so it was difficult to trace it through all of the takeovers. I was billed for an account that I (thought) I had closed... after going through a few levels of bots, finally got a person on the chat, and they resolved it, and got a refund. It took a couple of hours though.
Iam very satisfied with the domain transfer help
Iam very satisfied with the representative help. In one interaction just solved a domain transfer issue :)
Kegham Depoyan
Great Service!
Network solutions took over Domain,com and it is way easier to deal with customer service than before
First contact with support very good
I was a bit skeptic after the transition from Verio to Network Solutions, and I'll have to wait and see how my website keeps running, but the first support action I had to undertake was very good.
Akash Rules!
Akash, the rep with whom I chatted, was excellent!
Beth was extremely helpful and very…
Beth was extremely helpful and very knowledgeable.
Very quick in solving the problem.
Very quick in solving the problem.
Akash is very thorough and helped me…
Akash is very thorough and helped me very much. I was able to get all my questions taken care of and Akash made the move to Network Solutions so much easier. Akash get 5 stars from m
Great service
Liezl Cardeno made all the difference. She was patient and enormously helpful. Can't speak highly enough of her.