had to cancel
had to cancel, :-( and the representative was fantastic and very understanding . Great customer support
Their new 24/7 chat line is awesome
Their new 24/7 chat line is awesome. We have been a customer since 2000. Had issues, but no more. The chat is effective, live representatives and they handle any issues and offer suggestions to help steam line your business. Very satisfied with the chat option.
Great Customer Service given by Don from the Philippines.
I taught customer service at Tauck World Discovery, the oldest tour operator in the U.S. for 10 of my 30 years with the company. I would give "Don" from the Philippines an "A" for excellent customer service. He listened carefully, understood my situation and needs to keep the services I had had for 17 years with the company without breaking the bank, as I am 75 and still work a part time job. He accommodated me with a great rate and gave valuable advice as to what to do the next time I renewed my website with Network Solutions. Please at least acknowledge his fine service as I am here. He deserves it. John Trani MUSICBYJOHNTRANI.COM
The representative was polite
The representative was polite, took his time explained everything to me and when we were done, I still had a couple of questions and he was very nice and answered them completely for me. You have an excellent employee and I highly recommend the company.
We started out with NetSol in 1994 as…
We started out with NetSol in 1994 as our hoster. Service has always been PERFECT!!! Our original website provider has changed several times but now, through iPage, everything is being handled by NetSol. The very BEST thing about NetSol is we get to talk to someone who communicates fluently. Congress should mandate that ALL internert services are managed by NetSol. THANKS!!! -- phillcoleman.com
Great Serrvice!
I have to say that I was truly surprised at how effective the "Chat" feature was with James. Al my issues were addressed and resolved. By the end of our chat, everything was functioning as it should be!
Professional Tech Support
I was apprehensive when I started chat support. It seemed to be an automated system. However, I was quickly connected with an Agent who expertly solved my issue and then some! KUDOS!
Once correct person contacted questions…
Once correct person contacted questions answered & issues resolved
Agent was efficient and knowledgeable
Agent was efficient and knowledgeable
Megan is a Customer Service Super Star!!!
Megan was so polite, respectful and ready and prepared to address the concerns and problems happening on our new website! She sought help from the engineers for the problem with the reoccurring 404 pages that have been appearing on our pages or days! She also enabled our Authorize.net plug-in to work by letting us know we needed a Signature Key from Authorize.net, which we had never heard of. She even aligned photos and our address so they were more centered and aligned. Lastly, she added the historical museum stores to the Review page, that had not been addressed. Needless to say, Megan reflects beautifully the art of customer service!!!!
Very knowledgeable
Very knowledgeable, kind and thorough! Thank you!
Dear Sir,
Dear Sir, Today I communicated with a gentleman from the Philippines. I was guarded, but I desire to 'PRAISE' Network Solutions for having a person that spoke fine English. He was also terrifically knowledgeable about the website cancellation process, and my email challenge. He provided me the correct form and guidance. It was a Win-Win! He resolved two issues, I understand. Sir, I am again most grateful for a marvelous experience that I did not expect! Most respectfully, Ray
Good service quick response friendly…
Good service quick response friendly approached by the caller. Was very helpful in resolving the issue.
Getting the Air America website store…
Getting the Air America website store validated and a new Agent of Record listed took a whilem but thans to the hard work from the valaidation team we goit it accomplished. MTS has always done good work for the Air Americas Association.
Thanks!
Larry was awesome and resolved my issue…
Larry was awesome and resolved my issue in a very short time. Every time I call I get to talk to a person and my problem is resolved. I hope this continues.
Tech support was very helpful after I…
Tech support was very helpful after I had my emil account hacked!
Had an issue with DNS settings and…
Had an issue with DNS settings and connecting the new gmail address with an ecommerce site. They responded to my chat request, first with a bot, which immediately handed it off to a human. One look a screenshot and made a change to the DNS settings and done. Prompt, courteous and professional.
Renee did a great job answering my…
Renee did a great job answering my questions. Really appreciate it.
Marissa*****
Marissa, my Network Solutions representative, was professional, knowledgeable, courteous, patient, and kind. She is what customer service should be and I thank Network Solutions for providing HUMAN BEINGS customer support, particularly the caliber of Marissa.
They did a great job helping me solve…
They did a great job helping me solve my problem quickly and efficiently. Their support was top-notch, and I couldn’t be happier with the results. Highly recommend them!
