provided info i needed
provided info i needed
Sowjanya was immensely helpful
Sowjanya was immensely helpful. She was one of your advanced-level "chaters", and helped me resolve issues with my SSL certificates. Absolutely great! She also told me how to take care of account set-up and log-in issues I was having. A few days ago, my iPage account was transferred to Network Solutions. With all the trouble I was having, I was getting pretty frustrated. I was contemplating switching to another service provider. Considering the expert and cordial help Sowjanya provided, I am satisfied, and have given-up thoughts of switching. Sincerely, Pinckney Wood
Had a super complex email issue
Had a super complex email issue, within minutes they fixed it, imported it, and as I struggled w/help links they said "no worries" let us help.
-Microsoft Office 365?; Links to their provider were all bad, couldn't open a ticket, couldn't contact them (provider no longer there), couldn't update/delete/or cancel subscription; wort of all no way to contact them.
-In sum nice to work w/folks who are online and here to fix it straight up.
-Email is a BIG DEAL!
Patient professional servie
When I finally got a person to help me, he was very patient and knowledgeable. He helped me through a complicated process to complete success in getting my email working in my new email app and operating system on my Mac. He then offered me a discount on my future services. Thanks!
My domain expired
My domain expired, and the person I spoke to was able to help me get it back. Easily and quickly.
She also gave me a cheaper option to renew my domain for the future.
Excellent service
Excellent service! I used live representatives to resolve all my issues. Very pleased with their knowledge, assistance, and professionalism.
While connected by phone this Network…
While connected by phone this Network Solutions, this Agent was able to immediately fix my URL issue and assure me that things would be back to normal after four hours. This agent was patient with me, asked the right questions to help me, and I truly appreciate him very much. I have been a NS account customer for many many years and I have always highly recommended them.
Rep Khloe
The representative, Khloe, was very courteous, knowledgeable, and a good listener. She never interrupted me. She outlined a savings option for early renewal for my account, and made the whole completion process easy and efficient (which was not the case with an earlier chat session). It was great to have the option to speak with a live representative again. I would highly recommend this representative and Network Solutions.
I had tried 2 times before today to…
I had tried 2 times before today to contact someone to get my email on my new phone, BUT today she walked me thru everything I needed
I had a complicated issue with billing…
I had a complicated issue with billing that needed to be resolved. My customer service representative was understanding and considerate. He fixed the problem promptly and I am very happy.
James understood the problem and solved…
James understood the problem and solved it. It was about reversing a mistake i made and he resolved it quickly and to my satisfaction.
Agent was knowledge and efficient
Agent was knowledge and efficient. Had knowledge of the screens and needed info for input
My experience was positive and helpful…
My experience was positive and helpful with the assistance of Lance. He was patient, listened well, guided me appropriately. We achieved the desired objective to get the e-mail up and running and synched with my web domains. Excellent service and professionalism.
Dom was extremely patient and friendly…
Dom was extremely patient and friendly with me. He took the time to answer all my questions and helped solve the issues.
The chat agent was very knowledgeable…
The chat agent was very knowledgeable and took care is the issue I had.
My name is Tony McKenzie
My name is Tony McKenzie, I have been with network solution since 2004, Yanne, in customer service who helped me on the phone was very helpful. She took time and care with everything she could on a professional level, was very awesome with respect to us and being more personal too. It was awesome.
Happy to renew via chat as I was…
Happy to renew via chat as I was watching the basketball game
Excellent service
Very courteous, patient
Excellent Service
The customer service representative, Joe, gave me a very thorough explanation of my questions about my services and my account and was very helpful.