I'm a volunteer managing the migration…
I'm a volunteer managing the migration of our community website to a new host. I needed to repoint our domain's nameservers, preserve our existing email (MX) records through the switch, and resolve an SSL certificate that had been issued for the apex domain but not the www subdomain. Oliver, the support representative, demonstrated strong technical skills and assisted me with a very tricky conversion. I made a subsequent request for help concerning the certificate. Network Solutions diagnosed the problem: the certificate was serving the default fallback on the www subdomain despite DNS resolving properly. They walked through the DNS propagation and certificate provisioning process and got the Let's Encrypt certificate reissued to cover both the apex and www domains. The connection now resolves securely on both. Efficient, accurate, and clearly experienced with custom-domain and HTTPS issues. Highly recommend. Fabulous service great technical help...and nice people too.
Working with Ann M from the marketing was EVERYTHING!…
Working with Ann M from the marketing team has been the best part of my experience with NS. She and her team communicated just right, their work product was impeccable (literally!), and the SEO component was seamless. I got really lucky to work with Ann and very grateful she was assigned to my account.
Network Solutions is
Network Solutions is? Knowledgeable, Fast and Courteous.
He was very polite and professional and…
He was very polite and professional and took time to explain the steps needed to unlock our domain.
Oliver was very patient and helpful
Oliver was very patient and helpful. Resolved my issue in about 10 minutes. Great
Solid Interet services provider
Solid Interet services provider. The knowledge of the staff is above par. Jae today was exceptional.
AI has come a long way. The Network Solutions conversational technical problem resolution AI is remarkable.
My only concern would be getting a response from the partner manager.
Net Solutions Service
First I appreciated that Net Solutions is open 24 hours. I worked with a gentleman named Jay. He couldn't be nicer and was extremely patient. I am 80 years old and have had my internet business for 30 years. The problem I was having was not Net Solutions but Cloudsflare. Jay took screen shots showing me Based on your websites error message it has something to do with your site configurations that has been disconnected.
- Cloudflare is the one that's giving the error message up front to your website.
Rep was helpful
Rep was helpful, articulate, patient and took care of all of my needs, including finding a second subscription that reveals more important information. He's terrific!
Great Help
Anjusta was a great help. Understood my issue and pretty quickly got ot resolved. Grate work!
perfect
He helped me resolved an awful situation quickly. I appreciate that.
The personal touch helps a lot.
Once Chat was able to connect me with a person my issue was resolved.
The customer service rep understood my…
The customer service rep understood my problem immediately and offered me some new options. I went with my original choice and Joy facilitated implementing it quickly, easily, politely. I have been a Network Solutions customer for 30 years with several domains. I've always gotten fantastic customer service. Thank you.
Representative Jo--excellent support
Representative (Jo, I believe) was extremely patient and thoroughly professional.
Super helpful representatives
Super helpful representatives. They are clear, thoughtful, and can answer any/all questions!
Definitely would recommend working with this company, especially if you have questions and want a live agent to chat to! Ai chat works well as well, slightly shocking..
Great job working to resolve my…
Great job working to resolve my situation.
Grace was wonderful throughout our text…
Grace was wonderful throughout our text chat. She was prompt with her answers, provided solutions for me to choose from, and was able to get me the best rate possible for what we needed. Thank you Grace!
Great Customer Service
Great Customer Service
We were with Network Solution for many…
We were with Network Solution for many many years. Only when the business closed did we terminate servies. Ron was extremely polite and courteous. Thank you Netword Solutions for many years of excellent service.
She was vey helpful.
She was vey helpful.
Vistoria is absolutely amazing
Vistoria is absolutely amazing. She was extremely knowlegeable, articulate, polite, professional and effective in helping resolve my website development issues.