Steve MorrisonValued Norton Cu
3 hours ago
Michelle did a great job in…
Michelle did a great job in establishing our new website
Ryan was so patient, helpful and accommodating!
Ryan was so patient and so helpful! We were initially disappointed with the original preview website that was emailed to us. BUT after Ryan made all the changes we asked for–working his magic, now our website looks lively and inviting! God bless you, Ryan!
Great job!!
Great job!!! Get that person a beer! They kept a customer!
Love the service
Love the service; they always resolve the solutions that I have questions or slight challenges, when I seek their guidance.
Customer Service Agent Very Helpful
Terry Ann M helped us with renewal problems. Excellent attitude and information.
Manohar was very helpful.
Manohar was very helpful.
I obtained the information I needed…
I obtained the information I needed without any issues,
Ramzeena was amazing
Ramzeena was amazing, helping me to resolve multiple issues and swiftly doing so.
I am glad to be back with Networksolutions.com again.... You rock Ramzeena...
Julbert and Abhishek were very helpful…
Julbert and Abhishek were very helpful answering the questions I had. They were also very helpful giving me directions to do the things I couldn't figure out.
Abhijeeth Chandraya is a FIVE STAR representative!
Abhijeeth Chandraya was kind, compassionate and solutions oriented during our interaction. He was able to resolve my issues right away. Thank you Abhijeeth and thank you Network Solutions.
Great assistance
Great assistance
I was with Register.com for nearly 30…
I was with Register.com for nearly 30 year when they were purchased by Network Solutions. I had a legacy Pro Email account and DNS service too. Their Tech Support was able to give me some good discounted prices for their Professional E-mail and DNS Renewal services. He was able to port over all my information and make the necessary DNS on my behalf. I'm just waiting for it to propagate.
The experiance was pleasant and my tech support person was patient and answered all my questions.
I was nice to get someone that spoke clear english and was pleasant to speak to...
Missed the renewal reminder
I missed the email reminder about my autorenewal, which was much more than the original price I paid, but Rotciv was very helpful and was nice enough to reverse the charge for me. I appreciate having this concern off my plate and the prompt response despite my initial oversight. Thank you!
Complex Issue
I had a complex issue, and I was helped professionally and quickly.
Terryann masong customer was outstanding!
I have been with this company for 17 years, basically through the onset of Register.com. I have been through name changes, system changes, and organizational changes. Most of them have not been particularly great. I've had Customer Service people put me on auto renew and auto pay and I've been charged for things that I never asked for, and typically if not all the time, it has taken me days if not a full day to renew my services appropriately, without someone giving me surcharges or products that I don't want.
The person I had today, terryann Masong, was simply outstanding! I was on the phone with her for a total of 34 minutes! She got it right the first time. Not only did she listen to me when I said I want exactly the same services I had last year and I don't want any surcharges and I would like to see if you have a discount for customer loyalty, she did just that. She was expedient, expeditious, and accurate. She exemplified a "can do" attitude, understanding that the customer is always right, and say yes, and then figure out how to do it.
I have an MBA, a law degree, and I judge securities cases. I have been second-in-command at a plethora of the largest financial institutions on the globe running six lines of business as an executive vice president reporting to the chairman. I have had typically 50,000 people reporting to me. I believe I'm in a position to accurately assess someone's Customer Service skills. Terry was simply exemplary in every one of her skill sets.
Representative was courteous and…
Representative was courteous and proficient and knowledgeable we were able to resolve the account issue quickly.
Covered a lot of ground
Covered a lot of ground, Peter was very helpful, and very patient!💚
My tech was awesome
My tech was awesome. They stayed with my issue until it was resolved. Thank you
Never experienced a helpdesk so…
Never experienced a helpdesk so efficient.
Easy and fast interaction
Easy and fast interaction, ending in exactly the help I needed!