My customer service person was very…
My customer service person was very helpful.
Nothing but good things to say about…
Nothing but good things to say about Network Solutions and its staff and services.
excellent
excellent, quick, clear instructions
Good customer service at Network Solutions
Network Solutions' customer service was quick, thorough, and friendly. They answered all my questions and facilitated my operation with expertise.
Very helpful and finished in one…
Very helpful and finished in one interaction
Excellent help and resolved my issues…
Excellent help and resolved my issues with super support. I'm very happy at this point - from frustration so much happier person at this point - THANK YOU
I had a real problem accessing my files…
I had a real problem accessing my files for editing. Nishani was the one that resolved my issue in a knowledgeable and very friendly way. If I ever have another concern, I hope I'm able to connect with her again.
Gracie did a great job
Gracie did a great job, got everything done, did as requested.
I was able to get my issue addressed in…
I was able to get my issue addressed in one interaction on chat. Very clear communication, and quick.
Lucila María Christen y Gracia
2 days ago
Big differerence between IA and personal attention
The beginning of my consultation was very difficult because I was attended to by an artificial voice that only gave instructions in response to my questions, showing no understanding or empathy.
Then I was forwarded to Carl Jane F, who quickly understood that my pace of work is good, though unhurried. That’s just how I work.
Carl Jane F. patiently guided me, demonstrating a good understanding of my problem, until we resolved it. I commend Carl Jane F highly for her mastery of the subject and her warm empathy.
Kim really helped educate me today to…
Kim really helped educate me today to how ignoring security on my email can be very injurious. He also helped me begin the process of creating a new website that improves our relationship to the digital world. Thanks
The service rep
The service rep, Shane, was excellent. Answered all of my questions, anticipated my concerns, provided a direct phone number to follow up if I had additional questions.
I found Rama to be knowledgeable
I found Rama to be knowledgeable, thougjtful and sincere.
Was trying to resolve multiple issues…
Was trying to resolve multiple issues that AI could not help me with, so I got to a representative, Chris B. He was so helpful in guiding me through the steps to allow me to first of all access my account, verify profile information and clarify the different services I was paying for. Chris helped to give. me the best plans that were available for business, which ended up being less than I had been paying in the past. It was very refreshing to speak with a person that actually had my best interests at hand. Chris B was a delight to deal with, as he was very patient and had a sense of humor. He kept the mood upbeat while I was experiencing some frustration with the computer. When we concluded, I felt light instead of frustrated and negative, which usually puts a wrench in the day. Thank you, Chris for your expertise, your humor, and lightheartedness. #nstp
Quick understanding and resolution of the issues
Quick understanding of the issues, insightful and fast resolution, agent had clear knowledge of the NetWrok Solutions interface, etc. What I expected to be a dreadful interaction turned out to be easy and without the customary stress related to billings issues. Impressive and an example of how to treat and interact with customers. Much appreciated.
Things are finally working!
I had many setbacks, non-working emails, dropped calls, etc. when I switched to Network Solutions. But this time, with Chris, all went well. He was patient and knowledgable and my email finally works on my phone. Unfortunately, the service isn't consistent--but I struck gold with this rep!
I was very rash(Upset) to this operator…
I was very rash(Upset) to this operator but he controled the situation very well.
Kudos
I have a good experience tonight with…
I have a good experience tonight with Justin and over come and fixed the renewal problem
Query on billing
Short wait, quick and knowledgeable response
Talking to a live non AI human made the…
Talking to a live non AI human made the help I needed very easy and without frustration. Chris C was excellent help with my ssl issue. TY
