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great support

After experiencing problems connecting my domain to my website I called GoDaddy and was put through to Steven. He was polite, very helpful and resolved my issue with the minimum of fuss. Great service!

really appreciate your help with solving the issue today. You were incredibly friendly, patient, and supportive throughout the entire process. Your clear explanations and positive attitude made everything much easier to understand. Thank you for being so helpful and making the experience such a pleasant one!

Vince at Godaddy has been consistently professional.

It was great working with GoDaddy tonight to resolve my issue. Josh was friendly, professional and knew exactly what to do. Thank you!

Rohmer was very helpful, answered my questions and resolved them pleasantly and quickly

Tara, the agent that was assisting me was absolutely phenomenal. She was kind, professional, knowledgeable, and patient through every aspect of our communication on the issue that I was having. She helped me understand the process, options that were available to me, and literally was able to apply her own personal experiences to navigate me through what to expect from this point forward, and tips on what I can do for future better results. To say she was amazing would be an understatement. She didn't just do her job, she went above and beyond to offer the best customer service I have ever experienced. The service was bar none!

It proved to be easy to make contact and Amir, the customer service contact that spoke to me, was happy to stay with me and help me understand what I needed and then to make sure that I got what I wanted. Very accommodating!

The customer service rep who assisted me was very patient and quite helpful with resolving my m365 website email access challenge. Thank you!

Very quick response time, less than two minutes and very helpful.... i was surprised as i deal with other companies that take forever and get pushed around

Ross, the tech support agent I spoke with, was awesome. I was quite frustrated and complaining, and he was calm and patient and talked me through the process. Thank you

Lesley made sure my account was corrected and it was secure. She went out of her way to get my account in order and active again. She is a great employee.

I’m very happy with everything

Ceta was so professional and warm. She really made the process of getting a new domain name so easy!

Customer service is always excellent!

⭐️⭐️⭐️⭐️⭐️ 5/5 Jon was extremely helpful and professional. He answered all my questions clearly and took the time to guide me through everything I needed for my website. His support was friendly, patient, and knowledgeable — exactly what you hope for when calling customer service. I really appreciate the level of care and expertise he provided. Excellent experience — thank you, Jon!

Mia was very pleasant to work with. Helped us with all the questions we asked.

Mathew was fantastic. Resolved my issues in a short matter of time to my satisfaction. Offered suggestions to make my websites easier to manage.

GoDaddy is a great product and makes it very easy to have and maintain a website. The customer service is great (especially if Jeffrey answers the phone) as he helped me with renewing my products and saving some money in the process.

Customer Service is Great and the Representatives are very good.

Santiago Gonzales

great experience

June was very helpful. She knew exactly what to do to fix the problem. She's got it going on. Thanks June Bug!

The agent was very helpful and patient. She understood my concern and rectified it immediately. Thank you for your help.

so far so great

Your representative was very helpful. Answer my questions without hesitation. And guide me through some information on my account that I was not aware of so that I can better my website and online presence.

Very helpful,patience,took time to understand my situation…

Alvin updated all of my pages to the latest version on PHP and helped me remove the charges for out of date PHP support. Ionos is always responsive when I call for help, no matter the time of day. I appreciate that!

Very professional, friendly and helpful support.

I have been an IONOS customer for six years, with multiple VPS instances hosted in their Philadelphia-area data center. IONOS has consistently amazing customer service and a suite of VPS products that is always improving. Every customer service agent I have spoken with has been intelligent and helpful, and they sound like they are located here in the United States. They claim to offer 24/7 service, and they really mean it; you can get access to dedicated, knowledgeable support at all hours of the day. Plus, it doesn't hurt that their prices consistently beat the competition. What's not to love?

Service of Abbie Capin was very good. They are prompt and their customer service is excellent.

The rep was the best! patient and diligent in resolving issue! he is a keeper

Sam was the best support ever today ! He thought outside the box and found solutions for my billing problem and got my website live again from the help of the previous team as well. But sam wrapped it up beautifully and left me with a positive experience after a horrific experience having my website deleted in error.

very nice and easy to work with

Lisa is AMAZING!! She helped me with the things I needed and even other things I didn’t know i needed! She is absolutely the best rep I have encountered and she deserves praise!!!! She is a value to your company for sure! Jackie Shubert MedExcel

prompt routing to a knowledgable support rep who was friendly, patient, and helped me figure out my issue within a couple minutes.

John was super knowledgeable, patient and helpful. He was able to resolve all my issues.

Patient and Supportive

It was great working with someone with much patient. Thank you

great customer service and very helpful

Akansha was thorough, professional and a good salesman. My initial question was answered.

I've alwqays got through to useful help

I was renewing a domain name and several changes had to be made because of changes in the company. The directions given to me were very clear and the agent was very friendly.

Great customer service and helpful online chat assistance.

Professional and kind.

Good service ! Very detail and clear explaination.

Great customer support. Stuck with me to resolve issue.

Friendly and quick resolution. Very happy.

great support

We had a complicated issue with a renewal charge that needed resolved. My contact with NS was helpful and quickly understood my request. I expected a drawn out problem but the issue was resolved quickly.

I have been a customer for more than 20 years, and every time I have an issue, it is resolved quickly and the representative is always courteous and knowledgeable.

Victoria was very knowledgeable and helpful in making changes to my site, and understanding my needs. She walked me through the whole process with ease, adding social media links to my site, and doing a lot more. Very Happy with her assistance today!!!!

A badly run company with great service. Network Solutions has some of the worst UI/UX imaginable - their site constantly pushes upsell options, and puts necessary configuration behind many layers of clicks. They were one of the first and best registrars in the 90s, but became more like GoDaddy than AWS Route 53, which is much easier to use. They do not have any ability to export a zone file for their hosted DNS domains, and there is no way to avoid a 60 day lockdown if you want to move a domain that your specific email address did not initially register. These are real usability problems. On the upside, I got quick and accurate responses when I asked about these problems in chat. However, to get to the person I had to click-answer about my issue with options that didn't align with my actual quesion. More usability failure. Oh well.

All issues were resolved promptly

Very helpful. More than I expected.

Chat agent, Ajith, provide nothing but excellence to my questions very direct, in addition to providing with the excellent web references that can now make me an expert. Thanks, Network Solutons and Trustpilt. Special Thanks to Ajith John

Smooth resolution to my needs…quite happy!

I had a problem to transfer my domain name. The team was very helpfull. Resolve problem in a minut.

I've been a customer of Web (dot) com/Network Solutions for near 20 years for various services. My latest project is the toughest -- utilizing large image files and a lot of text, rebuilding a website that needs to be absolutely unique. Many of us have become frustrated by being circles shoved into square boxes where this technology -- and it's underlying templates -- are concerned. My design specialist, Peter, went above and beyond in executing my design and editing needs with the utmost in efficiency, patience and professionalism. I'm 90% of the way to making the site live and will be very proud of it when I do. Thank you, Peter!

They were very helpful with all my questions, especially helped me understand the terminology.

The customer service agents are always very helpful and knowledgeable. I used the chat feature and it was quick and easy.

My agent went above and beyond helping me tonight. He deserves 10 stars.

Support has always been helpful!

I had an issue with my website that was not displaying correctly. I contacted customer service and they were able to fix the problem immediately. I am very grateful.

the support is very efficient

I had not been provided any help or hope of my issue being resolved until this representative. They took on the issue and promptly got a solution and resolved it. Took a load of stress off my plate and more representatives should provide service as they do. Great job! 3:50 PM

The Blue Host representative gave me valuable information on how to reduce the amount of gigabytes that I am currently using on my websites.

My website went down but cs agent Shrivatsa was able to repair it within 10 minutes. All is well again.

Bluehost has always been helpful to me and has great customer service. This time was excellent service as the agent, Satvik, was super courteous, understood what to do and immediately resolved my issue in a timely manner.

Always Great! I use them for all Domain and Hosting needs :)

Bluehost service is really great and they their best to help you.

Once again, Bluehost proving they have the BEST support in the game. Gouthami Shetty fixed my mess in record time. This is why I love their live chat, no bot could ever come close.

fast, problem solved

The issue was successfully resolved in a single interaction, utilizing both the website and email channels, ensuring a quick and efficient resolution. Hrithik did an excellent job—everything is sorted, giving complete peace of mind. GREAT work!

Outstanding support by Jawad

Great Service. Customer service rep took the time to read my messages, helped me get what I needed, offered options, and was friendly throughout. A great experience.

You can get to a human without having to hunt through a (likely AI-driven) support maze. Phone and chat personnel are courteous and will work with you until your issue is resolved.

Very courteous and very knowledgeable. Very nice lady and appreciate her efforts. Thank you.

Kruthi was great! They understood my concerns and handled well. They were polite and very respectful throughout the conversation. Definitely worth the five star. Note: I used They as gender neutral pronouns in this context.

this company has excellent customer support. Sure, it starts with a very capable AI chat, but there is no problem then working with a live person. They are very knowledgeable in all ways and helpful. Thanks

It was an amazing help , all my issues was addressed and solved within minutes. I am very very very pleased with the help .

I purchased a domain and my account was initially locked for a standard security check. It was a bit confusing at first, but the Live Chat support team was very helpful and guided me on how to submit my verification documents. My account was unlocked quickly and now my domain works perfectly.

i have purchased handshake domain by mistake, so i requested for refund and i will thanks the namecheap supports system, they connected ,supported and refunded also , so thankyou namecheap

the crew have always been so helpful and supportive! The recent one has been top of all, solved the reissuance of SSL within 3-5 mins! shortening the time like 3-8times

I want to give a huge thank you to Namecheap for their excellent customer support. My hosting subscription auto-renewed unexpectedly, and when I reached out to their team, they handled everything quickly and professionally. They processed my refund with no hassle at all and were incredibly understanding throughout the whole process. Namecheap truly cares about their customers. Fast support, smooth service, and a company you can trust. Highly recommended!

The live agent or human (Mr Bohdan) is very helpful and is always there to assist us. I hate AI robots with other hosting company. Please Use Human!

Great domains, great service, great dashboard. I use Namecheap for domains only, and it works great. Prices are fair as well. Support responds quickly through live chat.

My name is Kassidy Coffin, and after 8–9 loyal years as a Namecheap customer, I have never—not once—felt compelled to write something like this. But what Sofiia C. accomplished in your help chat didn’t just exceed expectations; it obliterated them so thoroughly that I’m convinced future historians will classify my interaction with her as a pivotal moment in the evolution of customer support. From the instant she joined the chat, Sofiia didn’t merely assist me—she descended like a digital guardian angel into the swirling abyss of my technical confusion. One moment I was staring into the existential void asking, “Why is my domain doing this to me?” and within minutes, I was nodding along like a first-year student in a lecture delivered by the world’s calmest, kindest, most unexpectedly hilarious professor. She didn’t just fix the issue. She diagnosed, explained, clarified, solved, taught, reassured, enlightened, and empowered—all before my coffee even had a chance to get cold. If Namecheap ever opens a university, Sofiia should be tenured immediately. But the magic didn’t stop at her brilliance. Sofiia radiated this warm, uplifting, transcendently positive energy that transformed the entire interaction. She was that rare combination of soothing and confident, professional and personable, efficient and—somehow—genuinely funny. Speaking with her felt like chatting with a friend who just casually possesses the power to solve complex tech issues while simultaneously brightening your entire outlook on life. Her empathy? Immaculate. Her clarity? Surgical. Her vibe? CEO-approved perfection. If customer service departments had spirit animals, theirs would be Sofiia. To Namecheap leadership — Richard Kirkendall, Hillan Klein, Sergii Smirnov: This is not just praise. This is data, presented with the emotional intensity of a customer who has witnessed excellence on a level so striking it should honestly be written into your quarterly reports. Sofiia is not simply “an asset.” She is the kind of employee whose presence increases brand loyalty, reduces churn, strengthens customer trust, and enhances the overall perception of your company’s competence—just by showing up and doing what she does best. If she ever left, the dip in customer satisfaction would show up on graphs. Actual measurable graphs. I sincerely hope each of you recognizes just how rare it is to have someone with this level of emotional intelligence, technical fluency, warmth, and dedication. Her work ethic is assiduous, her attention to detail sedulous, and her kindness so radiant it feels almost mythological—like she wandered out of a folklore meant to teach children that good customer service still exists in the world. This level of brilliance does not occur often. This is a once-in-a-century hire. Competencies demonstrated (and frankly conquered): Exceptional clarity in communication Expert-level technical proficiency Emotional intelligence well above industry standards Humor that diffuses stress on contact Authentic warmth beyond what can be trained A natural ability to convert frustration into delight A passion for helping others that enhances trust, loyalty, and retention This is the caliber of employee who creates repeat customers, glowing testimonials, and positive word-of-mouth that entire marketing departments spend millions trying to replicate. My conclusion is simple: Sofiia deserves recognition. Real recognition. Whether that’s a promotion, a raise, an official award, or a plaque with her name immortalized—she has earned it. And if Namecheap doesn't have a recognition program, this message should be filed immediately under: “The Moment We Realized We Needed One.” Thank you, Sofiia, for transforming what could have been a frustrating, draining ordeal into an experience filled with clarity, laughter, insight, and genuine human connection. You didn’t just fix my problem—you improved my entire day, and that impact is priceless. Your kindness matters. Your brilliance matters. You matter. 🖤 Kassidy Coffin 🖤

The support staff are cooperative, well-trained, and provided a very satisfactory service.

The best hosting and domain provider I’ve used. I’ve tried several over the years, but their customer service is genuinely top-notch.

I had two issues today (my mistakes), and the customer support is just fabulous. Super fast, and the guys know their craft. Impressed. I have all my websites on Namecheap, and I love the platform's user experience; it is fast and reliable.

Thank you. I love Namecheap

Excellent and prompt customer service. Switched from Hostinger several years ago and couldn't be happier. Their whole system is much easier to navigate and use and I find their included website builder to be robust and 100 times easier to use and manage than Wordpress.

Really good support. Resolved a difficult issue due to an elusive glitch with a connecting app. It took lot of effort. Reasonable prices, features, and user experience.

very good service

NC-EYK-4325: The agent was extremely professional - during my most trying moment of appreciating facts. I was upset that there was miscommunication by the Company - Namecheap -- their language renew domain Vs Renew mailbox (private email) appears to be one word.. The agent remained calm when i vented .. waited till paid for a renewal i wasn't aware of and put me back online.. Grateful!

Volodymyr O. was perfect in explaining and concluding my issue. He gave me perfect step-by-step instructions that were simple to follow and thus solved my issue. Fast, accurate, and respectful 100% Thank you Volodymyr O

I had issues with ssl on 3 of my sites. The namecheap customer support solved it within seconds of reaching out. The service was swift and excellent.

I've been with namecheap for 18 years for domain registry and never had an issue. This weekend when I was authenticating my my domain for my new EMS my website (hosted elsewhere) and email crashed. Not namecheap's fault but they were the only ones who could help me. Step by step, with so many screenshots Namecheap customer service got my website and email working and even got my authentication sorted. I can't believe how helpful they were, I never could have done this alone. SUPERB! Above and beyond.

I was able to work with a person and get my SSL certificate resolved. I needed help and Namecheap stepped up and helped with getting the job done.

Use friend interface, cost effective packages

Very patient and helpful. I had an issue with all of my products suddenly disappearing on me on one of my websites and they helped me restore the previous version of my store. Top notch customer service. 👌

If I could give ten stars, I would. I just finished migrating my yoga therapy website, GYT.ie, to Hostinger from my previous provider, and given that Cloudflare was also in the mix, it was a little complex. But Hostinger's help bot Kodee got us through it with accurate and on point answers to every question. I'm looking forward to exploring Hostinger's services and offers, as I can see there's a lot more available than from my previous host — and at lower cost! Even better.

Good customer support and hosting speed, and uptime are the best!

The human reply

Wonderful And Friendly.

It was nice convo. It was sweet. It was helpful.

Had problems with my login Rodrigos was great it took about 5 mins to sort out

mantappppp

I absolutely love Hostinger’s Block Builder! It’s by far the easiest web design tool I’ve ever used. The special features are fantastic, and the overall look of my website is sleek, professional, and easy to navigate. I couldn’t be happier with the results!

Very well-behaved staff; they help me a lot with getting out of problems.

very fast on point support provided no frills no chills

good job done

I had an excellent experience with Hostinger support today thanks to Ida. I had accidentally activated an email service I didn’t mean to use and was worried I’d wasted my free mailbox credit. Ida stepped in right away, reviewed everything carefully, and explained clearly what had happened and what my options were. She removed the unneeded service, confirmed that no DNS changes had been made, and double-checked that my Google Workspace records were still correct. What stood out most was how patient, reassuring, and thorough she was. She took the time to walk through each detail, answer every question, and make sure I fully understood my choices—including whether the free trial email credit could be reused with another domain. Her explanations were clear, honest, and extremely helpful. Hostinger’s AI assistant is impressive, but having Ida join the conversation made the experience truly exceptional. She turned what could have been a stressful situation into a smooth and positive one. Thank you, Ida, for the outstanding support!

Very patient, even after ending the chat. He still got back to me.

Fast, not overpriced, a lot of space and tools to create and manage a website. Downtime zero. A great experience, absolutely recommended.

Thank you for your professional work!

Evaldas was a great help! Nothing else to say!

Very informative and even expanded with information I didn't know I needed. Would AI again!

Thanks for business!