I manage two websites for two different…
I manage two websites for two different clubs. Michelle R. was able to resolve the problem with the first website and recommend an SSL certificate. Because of her knowledge and expertise I have booked an appointment with her to resolve the problems with the second website. This young lady is very knowledgeable and easy to work with. Cudos to you Michelle.
The live person I spoke with was Fantastic!
The live person I spoke with was wonderful-- She addressed my issues and was knowledgeable, courteous and very nice. Thank you!!!
Chat is by live agent
Their online Chat is by live agent. Resolved my issue in one session to my satisfaction. Good job!
I appreciate the quick service I…
I appreciate the quick service I received today when I started a chat regarding the Security Settings of my site. I feel that a fair resolution has taken place. I appreciate the solution oriented representative, along with the general professionalism and customer service. Thanks!
Network Solutions live agent updated me…
Network Solutions live agent updated me on the resolution of a problem affecting my website.
Reverse charges-
Job completed as desired!
Nagarathna was very helpful and solved…
Nagarathna was very helpful and solved my issue.
Also very pleasant.
great customer service
great customer service
I called in today with a broken URL…
I called in today with a broken URL problem and needing help with several items to restore my webpage. I was beyond frustrated and in tears at one point, but Lee W. was amazing and beyond helpful. He fixed the issue and calmed my nerves and resolved everything for me. I am so grateful for his help!
provided info i needed
provided info i needed
Sowjanya was immensely helpful
Sowjanya was immensely helpful. She was one of your advanced-level "chaters", and helped me resolve issues with my SSL certificates. Absolutely great! She also told me how to take care of account set-up and log-in issues I was having. A few days ago, my iPage account was transferred to Network Solutions. With all the trouble I was having, I was getting pretty frustrated. I was contemplating switching to another service provider. Considering the expert and cordial help Sowjanya provided, I am satisfied, and have given-up thoughts of switching. Sincerely, Pinckney Wood
Had a super complex email issue
Had a super complex email issue, within minutes they fixed it, imported it, and as I struggled w/help links they said "no worries" let us help.
-Microsoft Office 365?; Links to their provider were all bad, couldn't open a ticket, couldn't contact them (provider no longer there), couldn't update/delete/or cancel subscription; wort of all no way to contact them.
-In sum nice to work w/folks who are online and here to fix it straight up.
-Email is a BIG DEAL!
Patient professional servie
When I finally got a person to help me, he was very patient and knowledgeable. He helped me through a complicated process to complete success in getting my email working in my new email app and operating system on my Mac. He then offered me a discount on my future services. Thanks!
My domain expired
My domain expired, and the person I spoke to was able to help me get it back. Easily and quickly.
She also gave me a cheaper option to renew my domain for the future.
Excellent service
Excellent service! I used live representatives to resolve all my issues. Very pleased with their knowledge, assistance, and professionalism.
While connected by phone this Network…
While connected by phone this Network Solutions, this Agent was able to immediately fix my URL issue and assure me that things would be back to normal after four hours. This agent was patient with me, asked the right questions to help me, and I truly appreciate him very much. I have been a NS account customer for many many years and I have always highly recommended them.
Rep Khloe
The representative, Khloe, was very courteous, knowledgeable, and a good listener. She never interrupted me. She outlined a savings option for early renewal for my account, and made the whole completion process easy and efficient (which was not the case with an earlier chat session). It was great to have the option to speak with a live representative again. I would highly recommend this representative and Network Solutions.
I had tried 2 times before today to…
I had tried 2 times before today to contact someone to get my email on my new phone, BUT today she walked me thru everything I needed
I had a complicated issue with billing…
I had a complicated issue with billing that needed to be resolved. My customer service representative was understanding and considerate. He fixed the problem promptly and I am very happy.
James understood the problem and solved…
James understood the problem and solved it. It was about reversing a mistake i made and he resolved it quickly and to my satisfaction.