Worked with Maria on email client set…
Worked with Maria on email client set up issues I was having.
Warm & Friendly Tech Support
I am NOT a tech person AT ALL and can get anxious. The Network Solutions representative was friendly, patient and got me all the information I needed. Completed the task quite efficiently!!!
human interaction is always needed and very important than AI .
Thank you for the great job .
spent considerable amount of time…
spent considerable amount of time recovering deleted e-mails deleted in error on outlook. She was extremely concerned and cared about getting everything back that could be recovered. Very pleasant and resourceful digging in to get it right. First class job!!!!
Solution orientated
The gentleman who helped me was very professional and very understanding. He was a great help and found the problem within minutes. My impression of Network Solutions is VERY POSITIVE. They are a company that I am going to stay with for a long time and would recommend it to all others.
The Customer Service representative was…
The Customer Service representative was patient, extremely professional and helpful!!! The representative helped me change passwords and explained everthing.
I really appreciated ALL her help!!!
Expert technical assistance
Quick to respond and helpful in resolving a technical issue beyond my knowledge.
Network Knows His Stuff
My tech was great, knowledgeable, fast, and courteous. A real pleasure to work with.
My customer service person was very…
My customer service person was very helpful.
Nothing but good things to say about…
Nothing but good things to say about Network Solutions and its staff and services.
excellent
excellent, quick, clear instructions
Good customer service at Network Solutions
Network Solutions' customer service was quick, thorough, and friendly. They answered all my questions and facilitated my operation with expertise.
Very helpful and finished in one…
Very helpful and finished in one interaction
Excellent help and resolved my issues…
Excellent help and resolved my issues with super support. I'm very happy at this point - from frustration so much happier person at this point - THANK YOU
I had a real problem accessing my files…
I had a real problem accessing my files for editing. Nishani was the one that resolved my issue in a knowledgeable and very friendly way. If I ever have another concern, I hope I'm able to connect with her again.
Gracie did a great job
Gracie did a great job, got everything done, did as requested.
I was able to get my issue addressed in…
I was able to get my issue addressed in one interaction on chat. Very clear communication, and quick.
Lucila María Christen y Gracia
3 days ago
Big differerence between IA and personal attention
The beginning of my consultation was very difficult because I was attended to by an artificial voice that only gave instructions in response to my questions, showing no understanding or empathy.
Then I was forwarded to Carl Jane F, who quickly understood that my pace of work is good, though unhurried. That’s just how I work.
Carl Jane F. patiently guided me, demonstrating a good understanding of my problem, until we resolved it. I commend Carl Jane F highly for her mastery of the subject and her warm empathy.
Kim really helped educate me today to…
Kim really helped educate me today to how ignoring security on my email can be very injurious. He also helped me begin the process of creating a new website that improves our relationship to the digital world. Thanks
The service rep
The service rep, Shane, was excellent. Answered all of my questions, anticipated my concerns, provided a direct phone number to follow up if I had additional questions.