The support was awesome !
The support was awesome !
PHP takes down website and WP Admin page
This website is very mature and very complicated. I inherited it a couple of years ago, and have been learning as I go. The PHP version is outdated, and in the process of updating PHP I managed to bring down both the website and access to the WP Admin page.
I worked with BLU (the AI chatbot) for over an hour, and learned more than I ever wanted to know about the inner workings of a WP site. However, BLU wasn't able to help me get to the core of the matter...at which point it turned me over to Manoj. Manoj (a human) knew right where to go, and got the issue resolved in about 15 minutes, plus I have a direction that I can move in, with confidence.
I had a problem with my website which…
I had a problem with my website which was involved. John was helping me and was awesome! He was patient, kind and helpful to an older person who is not tech savvy. He worked with me over an hour and we finally resolved the issue! I do not know his last name, but he deserves a big pat on the back and then some! Thank you again John!😊
Good JOB !
Good JOB !
Shout out to the IT team. The IT support team was incredibly helpful.
Excellent Customer Service!
Excellent Customer Service!
I was in a position that I did not need a domain/website as my business did not work out as planned. The autopay renewal had just gone through and they were super helpful in cancelling my subscription & refunding with no hassel!
Review of my agent
My agent, Varsha, was great — very prompt, friendly, and knowledgable. An excellent experience.
The Customer Agent was very polite
The Customer Agent was very polite. I didn't have to spend forever for the person to respond to my queries. I found this happens often on BlueHost. Excellent customer service and fast response to my queries. %/5
Nishchay was absolutely brilliant
Nishchay was absolutely brilliant. he resolved my email issue in a matter of seconds. Amazing service. I am delighted
Quick support
Quick support. little upselling.
Fast Fix-Used hostmonster before the merger
Used hostmonster before the merger. First time to call bluehost , stated the problems, they fixed the issues on the spot. Suggested ssl protection which was needed in the first place. Glad to be with bluehost.
My representative was very courteous…
My representative was very courteous and knowledgeable and was able to resolve my issue.
I have next to no tech skills and when…
I have next to no tech skills and when my website went down, I couldn't get into my blue host account or wordpress site and was adrift. The chat tech person was very helpful and was able to get my site up and help with my word press issues. It was a great relief. I took some time but there was no charge so I am greatful.
Excellent Service!
Excellent Service! I tried my best to troubleshoot why my website was not moving from the temporary development site to the actual domain. After much troubleshooting, I thought had lost the website I'd just spent 42 hours developing. I reached out to Bluehost customer service and they were able to figure out the issue (a Wordpress plugin had an error) and correct the issue for me. The agent took the time to understand my problem, then they worked on resolving the issue, and then they called me back to let me know what the issue was and that they'd resolved it. The agent had also identified some links that needed updating and let me know to fix those. It was exceptional! I recommend Bluehost to anyone.
The representative was respectful and…
The representative was respectful and knowledgeable. She helped find alternative ways to resolve the problem when the first option did not work.
CUSTOMER SERVICE at BLUEHOST
I've been a BLUEHOST customer for over 10 years because of their rock-solid reliability and excellent customer service.
Although it took a long time to eventually speak with a live, customer service agent, it was worth the wait. Christine, from the Philippines, was my customer service rep.
Christine was patient, friendly, and professional. She listened to my concerns and patiently updated several outdated files in my three websites. It was such a pleasure working with her.
Christine was a perfect example of why I've stayed with Bluehost for so many years. However, it would be very helpful if we could reach a live, customer service rep, quicker and easier. I do not want to, nor do I like speaking with an A.I. agent.
I had a very good experience with…
I had a very good experience with Bluehost. Their support team was fast, professional, and very helpful in solving my issues. They guided me step by step and made everything much easier. I really appreciate their quality service. Highly recommended
Jazz was very helpful.
Jazz was very helpful.
you have to be a little patient
you have to be a little patient , but the customer sevice usualy resolves all issues
I just had the most awesome experience!
I just had the most awesome customer service experience with Mohammed Khan. I had a really messy issue with the Hostmonster/Bluehost merger where I had a Name Registration at Hostmonster that was transferred to Bluehost and Hostmonster never bothered to inform me that the login user name totally changed and that the name was disconnected from it's website. Mohammed was able to help me track it down and get the user name info and get the name reconnected and the site back up and working again in no-time! Wow! He is great!
Excellent Customer Support
I love working with Bluehost because of their excellent customer support. I just had a technician spend over an hour on the phone with me helping me fix an issue with my site. Thank you!