I had a great call with John today
I had a great call with John today. He fixed my contact forms on my website so that they would send email to the proper address. Now I'm already receiving emails from people submitting questions. Thanks so much for your help.
Customer Service & Software Problems
Both reps (Bern/Tier 3 tech support/Philippines and Chris/MTS/Philippines) were extremely nice, helpful, patient, professional and went over & above trying to help me resolve my website software issue. They both deserve a raise for being excellent. However, your DIY website software has major problems that are affecting our non-profit Donate buttons, and other issues. Please fix them. Thank you.
Outstanding Associates.
Associates were very knowledgeable, helpful and courteous All were a credit to your organization,
The representative was very…
The representative was very knowledgeable and helped me find solutions to solve my challenges.
PATRICK WAS KNOWLEDGEABLE AND PERSONAL
We solved my issues!
Jaz (from Philippines) was very…
Jaz (from Philippines) was very professional, understanding and knowledgeable. Friendly and treated me as an individual client who needed personal service.
Aldrin was terrific
Aldrin was terrific! I’m not very “technical” and he was patient and knowledgeable and resolved my problem.
Outstanding Support That Saved Me Money
Grace assisted me and she was absolutely amazing. The team was very willing to help resolve my issues, and in the end, they saved me a significant amount of money. I truly can’t express how much I appreciate that.
True Professionals
Sky is who I spoke with and he did a fantastic job of handling my concerns. It's really a good thing to see Network solutions take over. They have massive experience and employ the best of the best. Never a bad experience- only positive.
had to cancel
had to cancel, :-( and the representative was fantastic and very understanding . Great customer support
Their new 24/7 chat line is awesome
Their new 24/7 chat line is awesome. We have been a customer since 2000. Had issues, but no more. The chat is effective, live representatives and they handle any issues and offer suggestions to help steam line your business. Very satisfied with the chat option.
Great Customer Service given by Don from the Philippines.
I taught customer service at Tauck World Discovery, the oldest tour operator in the U.S. for 10 of my 30 years with the company. I would give "Don" from the Philippines an "A" for excellent customer service. He listened carefully, understood my situation and needs to keep the services I had had for 17 years with the company without breaking the bank, as I am 75 and still work a part time job. He accommodated me with a great rate and gave valuable advice as to what to do the next time I renewed my website with Network Solutions. Please at least acknowledge his fine service as I am here. He deserves it. John Trani MUSICBYJOHNTRANI.COM
The representative was polite
The representative was polite, took his time explained everything to me and when we were done, I still had a couple of questions and he was very nice and answered them completely for me. You have an excellent employee and I highly recommend the company.
We started out with NetSol in 1994 as…
We started out with NetSol in 1994 as our hoster. Service has always been PERFECT!!! Our original website provider has changed several times but now, through iPage, everything is being handled by NetSol. The very BEST thing about NetSol is we get to talk to someone who communicates fluently. Congress should mandate that ALL internert services are managed by NetSol. THANKS!!! -- phillcoleman.com
Great Serrvice!
I have to say that I was truly surprised at how effective the "Chat" feature was with James. Al my issues were addressed and resolved. By the end of our chat, everything was functioning as it should be!
Professional Tech Support
I was apprehensive when I started chat support. It seemed to be an automated system. However, I was quickly connected with an Agent who expertly solved my issue and then some! KUDOS!
Once correct person contacted questions…
Once correct person contacted questions answered & issues resolved
Agent was efficient and knowledgeable
Agent was efficient and knowledgeable
Megan is a Customer Service Super Star!!!
Megan was so polite, respectful and ready and prepared to address the concerns and problems happening on our new website! She sought help from the engineers for the problem with the reoccurring 404 pages that have been appearing on our pages or days! She also enabled our Authorize.net plug-in to work by letting us know we needed a Signature Key from Authorize.net, which we had never heard of. She even aligned photos and our address so they were more centered and aligned. Lastly, she added the historical museum stores to the Review page, that had not been addressed. Needless to say, Megan reflects beautifully the art of customer service!!!!
Very knowledgeable
Very knowledgeable, kind and thorough! Thank you!