Customer service did what they could to…
Customer service did what they could to make me happy, and they did. And I appreciate that.
Great network even for first-time website builder
I am a first-time website builder. I have found everything with Network Solutions from building the website, great choice of pictures to make the page, to getting help when I need it easy and so helpful. The agents are very knowledgeable and easy to communicate with. Thank you, Network Solutions!
It was a pleasure working with Tech…
It was a pleasure working with Tech Support to merge all of my accounts.
Excellent customer service rep
Excellent customer service rep. She helped me log in and get into an old email address I used to use. Very patient and knowledgeable.
My technician
My technician, JEAN, was extremely courteous and professional, and helping me with my problems. She was very knowledgeable when she came on my Macintosh and came on my iPhone as well to straighten out my emails, which were a mess. She is probably the best person I’ve ever worked with at Network Solutions!
fine service
I'm sort of a tech moron but the folks helped me out really well. Great web site and fine service. If I couldn't do something, they took care of it.
All good
Despite appreciated but annoying security issues on my end, Terry Ann showed great patience and got the transaction through. I do appreciate the service.
Excellent Customer Service
My experience with Scarlet was excellent she was very knowledgeable, courteous, kind, and professional. She was very sincere and kept track of all the issues I had concerns about she handled everything with finesse and efficiency which made me feel secure.
Domain Renewal
The representative helping me was very courteous and helpful, providing more than I thought i needed
Devin is great at customer support
The customer support person named Devin was extremely helpful and honest. He resolved my problems quickly and efficiently. Thank you Devin!
I enjoyed my experience this morning…
I enjoyed my experience this morning with James who offered many options to my subject matter. His knowledge base was necessary for me to make informed decisions.
Bob
I am retired from the IT business…
I am retired from the IT business (THANKGOD!) and have dealt with dozens and dozens of hosting providers. Support has gone steadily downhill, sometimes precipitously, and when my personal website host sold out to yet another owner I groaned. BUT- Network Solutions was a happy surprise- support and communication is absolutely outstanding! Fast and accurate! Dean Valeroso gets an A++++
DEVIN B
DEVIN B. WAS EXTREMELY HELPFUL AND KIND AND WAS ABLE TO MANAGE THE PROBLEM I HAD WITH MY DNS INFORMATION. HE RESOLVED EVERYTHING QUICKLY IN ONE PHONE CALL. MANY THANKS
Communication is great
Communication is great. Very clear instructions and answers.
Representative was very helpful in…
Representative was very helpful in resolving my domain issues and explaining the importance of the retention of inactive domains.
Great customer service rep
The individual helping me in the Customer Service area was wonderful. At the end when I was trying to give feedback (all 5/5), the number I entered was never accepted so I quick. She was patient - very patient - and so helpful.
He was very patient and solved issue…
He was very patient and solved issue with ease and professionalism....
5 Star Rating for Akash
I would like to give 5star to your customer care Akash for a very exceptional service. He is very patient while providing all answers to my questions. As someone who is not an IT expert, he made me understood everything. He is very knowledgeable on his job. Keep it up!
Website didn't help, but the representative did!
After struggling with the website to try to get my answer, I called. Then after a long wait and getting passed around, I was connected with a lady that was extremely helpful. The email I had received was actually a phishing email. In addition, she removed 2 domain names I didn't need, AND cancelled a recurring payment for those 2 domain names.
I had a great call with John today
I had a great call with John today. He fixed my contact forms on my website so that they would send email to the proper address. Now I'm already receiving emails from people submitting questions. Thanks so much for your help.