MyTime Support is a Bargain with Network Solutions
I have a domain name with Network Solutions which I use for all my email correspondence. I am not technologically savvy and therefore have to occasionally get tech support for my email account and I paid for MyTime Support. It is fantastic. There has been a very short wait time whenever I need support and the technicians are fabulous. They take control of my computers and are able to rapidly resolve any problems I encounter. Today I had help from Oliver who quickly was able to install a new Outlook email account on a Mac Mini which is syncing perfectly now with my iPhone, iPad, and PC. MyTime Support was the one of the best investments I have ever made.
Chad Gave Me Superior Service
Chad not only solved my issue, but he educated me on my account. There were some things that needed to be adjusted so that I was not paying for services I do not use. This kind of assistance can only be achieved through a live representative. I appreciate this service.
It was surprisingly easy to talk to an…
It was surprisingly easy to talk to an actual real live person. They were both knowledgeable and friendly and answered my questions. I couldn't be happier based on the dismal Ipage experience
Caring & Empathy is a lost value to many companies but not...
I had made a pretty costly mistake and was pretty upset. I was connected to Aman and I was worried it was an AI, but this individual was not only willing to work with me, they were kind and empathetic, which in this world of AI and bots, something that actually makes me feel heard. My issue was resolved and a consideration was made that didn't have to be and I am a NS fan for life! Thx Aman
Stress relief
James was so knowledgeable and helpful.
first chat resolution
first chat resolution, the representative was nowledgable and helpful.
Network Solutions Pro Support Team went Above & Beyond
Network Solutions Pro Support Team went above and beyond! After submitting updates at 4am (yes, really!), they had them implemented by morning. Then spent another 3 hours on the phone with me handling additional complex changes with incredible patience and expertise.
Their team never made me feel rushed or technically inadequate, and explained everything clearly and treated my small land business website with the same care as if I were a Fortune 500 company.
Special shoutout to Ike, who walked me through complicated updates with humor and grace. In a world of automated everything, getting real humans who actually care about getting it right is priceless.
10/10 would recommend to anyone who values genuine support over flashy promises. Thank you for making this non-techie entrepreneur feel capable and supported! K. Sattler
Automatic Forward was not working
Automatic Forward was not working for me. Network Solutions was able to get it working but I still have to test it in a couple of hours to see if it did work for me. Just deleted the forwarder and added it again. So we'll see.
Fast and easy to add malware protection
Fast and easy to add malware protection
Network Solutions has been so great
Network Solutions has been so great. The customer service department are incredibly helpful. Highly recommend !!
Amazing customer support
Amazing customer support, I am very grateful
Excellent Client Support
Excellent Client Support. Well informed Tech Support. Very patient and helpful. Highly recommend.
Did what needed to be done.
The customer service representative understood my problem, and guided me through the changes needed. When an error popped up, they were able to input the information for me to complete the process.
Needed a number of questions answered…
Needed a number of questions answered about my SSL certificate and my email program. Extremely knowledgeable and answered all my questions.
Resolved issue quickly
The agent was courteous and resolved my issue within a few minutes.
Best Customer Service experience I've had in ages!!!!
I work with many software providers, and the customer service really varies from one company to another. I typically get great service from Network Solutions, having been a client since 1999. But today was exceptional - I was under a deadline, really needed help, and the CS woman went out of her way to assist me getting the job done... and was so nice doing it. It turned a stressful situation into a pleasant one ~ thank you!
fast and experienced
fast and experienced
I have been in business for 32 years…
I have been in business for 32 years and started with Network Solutions from the beginning when I launched my website. Due to an extreme awful situation I dare to ask them to help me waive the renewal fee on the privacy plus protection. I cannot express enough that I was blessed with the representative Devin who offered me the renewal For Free as a one time courtesy after all these years of having been their loyal customer. God is great and this report in review is also great for Network Solutions. Thank you from the bottom of my heart.🙏
Technical support rep worked with me to resolve an access forbidden error occurring on some but not all blog archives.
Technical support rep worked with me to reproduce the access forbidden error I was receiving on some but not all archival links on my blog site and then worked with his team to resolve the issue successfully. Support rep issued a case number so if I encounter the issue again I may reference that, saving time in the future. Thanks!
Responsive
Responsive. Took care of the problem with one chat session.
