Great card and customer service.
Great card and customer service.
great credit card rates
great credit card rates
I personally have a very good…
I personally have a very good experience with Amex. I had a challenging financial year, last year, and having my credit card saved me. Interest rates are a bit high in my plan, but it's what we agreed initially. It was my first credit card experience, as before I applied to another bank and they rejected it, (although they approved me a year later). But I'll be forever grateful with Amex for approving my application first. Thanks to that I was able to do a lot of things I wouldn't been able otherwise, and to go through some challenges during that year while changing jobs and others.
Best credit card service
Just wanted to write a review to state that most customer service experiences I have had with AMEX, have been excellent. An example today, I lost my wallet and I'm travelling from the UK to Thailand. Simple web chat and they're sending replacement cards to my Thai hotel. Not problems, no issues. I've been waiting for my other card providers to contact me back for over an hour now.
While they are not perfect (who is), I've found interactions with them help pleasant and easy.
Amex A+
Always had a pleasant experience with Amex i will be sticking with them in the future.
Totally love and the service
Totally love and the service, wouldn't trade it for anything
With “AMERICAN EXPRESS - don't live life without it
With “AMERICAN EXPRESS – don’t live life without it”...
Hello Madam, Hello Miss and Hello Sir,
Regarding the financial institution of the online bank “AMERICAN EXPRESS” I appreciate their responsiveness, courtesy and dynamism:
But also their friendliness is always super friendly to answer my questions left on my secure email address...
With strong, friendly and personalized advisors who are always available and have an excellent mindset;
As proof I have benefited from the opening premium of my free membership of my bank card for life of the financial institution the online bank «AMERICAN EXPRESS» ...
In addition, the application of online banking «AMERICAN EXPRESS» is very successful... Everything is there to manage your budget and finances... In fact, everything you need to manage your accounts at your fingertips... And in addition very simply and with some ease and speed...
This financial institution of the online bank «AMERICAN EXPRESS» is to be recommended because really «don’t live life without it»! (Well found the advertising slogan) ...
I would also like to thank all the staff of the «AMERICAN EXPRESS» online bank establishment who have assisted me in this «AMERICAN EXPRESS» online banking financial institution and for this and everything else I attribute the maximum rating of five (5) stars to the financial institution of the online bank «AMERICAN EXPRESS» on «TRUSPILOT» widely and honorably well deserved!
I wish you a happy new year 2025...
With “AMERICAN EXPRESS – don’t live life without it”...
With all my sympathy,
Goodbye Madam, goodbye Miss and goodbye Sir,
With courtesy,
And cordial greetings,
Christophe BÉNAZETH
They helped me with an issue when…
They helped me with an issue when Paypal and AliExpress completely failed me. Thank you, American Express.
American Express
American Express, Got a e-mail for a personal loan, I thought it was junk but I opened it, I applied for the loan.It was so easy and only took a few minutes to complete, Was surprised to got a response in about 40 seconds that it was approved, Easy, Fast , with a low loan rate that I never thought i could ever get. The funds was deposited within that same day. I have to say that was the fastest easiest low rate loan I have ever had. Now its time to get rid of the high interest rate payments from all the other Credit Cards. Thanks American Express ! I will recommend you to all my family and friends .
In 2024 it is good to know some…
In 2024 it is good to know some companies still have a Great Customer Service Team. Rita was amazing!!
She listened, solved and answered all my questions less than 5 minutes. hold Time to get through was only 15 seconds. I'm very happy with the service Rita provided me today. 👌👌👌💯💯
Excellent service which is rare from…
Excellent service which is rare from the banking industry these days!
Having signed up for an Amex card in 2023, and having had lots of rewards and no issues, the anniversary date was fast approaching and as a result the first annual fee would be due, but would be more than the rewards I'd gain from the card in year 2 so I contacted Amex to move to a fee free card.
I received a very prompt answer to my call, and a very clear and professional operative who moved me to a fee free credit card with no hassle.
The move was completed within 24 hours and a new card posted out to me.
Excellent service, just as it should be, but which is rare from the baking industry in this day and age.
Worst customer experience
Worst customer experience. Paid for annual fee late and was charged another late fee and interest fee. BEST TO AVOID AT ALL COST. Cancelled after paying annual fee immediately a total rip off.
Customer service from American Express…
Customer service from American Express UK has always been so competent and helpful. It’s easy to see call numbers and when my bag was stolen I easily reached someone at 5am who was so supportive and helpful.
So much better than other credit cards like HSBC
Best Card Service in the UK - Unmatched Customer Support and Cashback Rewards
I've been an American Express cardholder for quite some time, and I can confidently say it's the best card service in the UK. The customer support is unparalleled — you're connected to a real person within 30 seconds, and every issue I've encountered has been resolved within minutes. No long wait times or frustrating automated systems, just fast, efficient service that always delivers.
On top of that, the cashback scheme is absolutely amazing. Whether it's everyday spending or larger purchases, you consistently earn rewards that truly add up. I’ve tried several other cards, but nothing compares to Amex in terms of value and convenience.
If you're looking for a reliable card with stellar service and great perks, Amex is the one to go for!
Great Customer Service
I have been an American Express customer for 20+ years and always use their card as I collect Avios points. The Companion Voucher is for me a great benefit but more importantly if I ever have an issue I can call or chat online and the staff are always very helpful. I wish more companies trained their staff on customer care as American Express.
i have had or have multiple credit…
i have had or have multiple credit cards like most people. citi, chase, capital one, barclay, us bank and the list goes on. i very rarely have a problem with this company. if i do, they resolve things pretty quick and are polite and get a live person quick, unlike citi or chase or any of the others. the only bad thing, not everyone takes amex. if everyone did, i would cut these other lousy cards. the hysa could be a little better but its through a trusted company so i stay.
good customer service so far
good customer service so far, easy to use and setup, really good for my business
Excellent experience with Amex
I'm really surprised to read all the negative reviews.
Our experience with Amex was excellent. We have 5 Amex cards across our family, both personal and business. The cards provide excellent earnings rates, the points can be moved to 6 different travel programs.
The only drawdown is that acceptance is less than Visa, but we are still able to use it in about 80% of the places we shop.
We are also very pleased with the customer service.
Exceptional Service. Really live up to their reputation
UK card holder. The product has been amazing as i have been able to gain significant avois points and other benefits. The app is exceptional and the customer service is a class of its own. Keep up the great work.
Disputed transaction
I recently had to dispute a transaction as a company I had ordered from had closed after taking payment but not sending my order. One quick phone call and it was all sorted and refunded. Very impressed.
Cash back on the Platinum Credit Card is also a great benefit.