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Quickbooks onboarding experience was great Marvilyn was very helpful

Nigel's knowledge and patience really helped me to complete the task on payroll successfully.

Took me through a well structured call at a pace I was comfortable with, answering all my questions as we went along

I have rung twice now in last year to help difference on my book keeping , they were so helpful and knowlegable and now all correct.

Altheia of QuickBooks was very patient and knowledgeable. She listened to what I needed, remembered and helped me a lot.

The Human's take alot of care and have the time to resolve the issues presented

Nigel, was very professional, friendly, listened and helped to resolve this

Quickbook onboarding tutorial was really helpful. Gave me a good general overview and time to ask my own questions.

I've just finished my onboarding call with Brenand from the Quick Books support team. He was extremely helpful and managed to give me an overview of the key features I need from my accounting package, answer my random questions, and solve a couple of early errors all in one 45 minute call. I am now feeling very confident in using quick books to support my business. Thank you Brenand!

Spoke to Fitz Danelle over the phone, and guided me through the very detailed QuickBooks portal, and was extremely patient! Thank you!

Great onboarding session. Amazing to have a helpful human phone me rather than a chat bot redirecting me to articles.

Very helpful and straight forward instructions given which as a person not very good with computers really helped Professional and resolved problem received call back as stated also Thanks

Great tutorial to get you started

Really knowledgeable and helped me with everything I needed

Friendly, professional onboarding experience today. The session was pitched to my needs, ran at a good pace and was flexible and totally tailored to answer specific questions I had.

Angel was very helpful, patient and positive

I had a few issues with my QuickBooks account and i prefer to talk it through with a person, rather than an AI-Bot! Nigel was really easy to talk to and explained things clearly - I didn't feel stupid! It was a long call but everything was resolved. Thanks Nigel!

My advisor was excellent and patient throughout the whole process giving me great confidence to use the product.

The advisors are extremely helpful and very patient with a novice such as me! They are all well trained, very knowledgeable and lovely to deal with.

So far so good, easy to install and helpful onboarding call with a friendly advisor

I was having some technical issues in doing my first VAT Returns for MTD and I panicked as I couldn't understand why Xero & HMRC wouldn't sync. Josh from Xero's Support Team, was an absolute legend because he professionally took his time with me by being understanding and guided me through what I needed to get everything set up. He certainly gets extra credit for being more patient with me knowing I had Autism as not many people in the Support work force aren't as nice or professional.

Because they called me and sorted out the problem I had within 5 mins rather than me reading through the notes and doing it my self which would have taken much much longer

Getting a response that was helpful, felt personal to my situation was what made a great experience. It felt like i could trust the info because there was a profile of the staff members experience with Xero.

Asked for help with a problem on Saturday morning, had a response within 20 minutes with advice on how to sort. Tried it and it worked. Great!

Like everything else in life, it's easy when you know how! Your respondent showed me an easy, although perhaps unorthodox way to solve my problem.

Just had an onboarding call with Dara, very good, helped me with a few things I'd been ignoring.

Excellent response and the problem was resolved

The onboarding call with Habib was extremely helpful, it was just a bit too short as it was 30 minutes only and before all the points I wanted to go through were covered Habib had to end the call to jump on another one. But Habib was able to answer my most urgent questions very quickly and through shared screen show me step-by-step approaches to differentiate between my self-employment income and rental income.

I was offered a free meeting to support my understanding of using Xero, as this is new for me. My meeting with Mihaela was very informative and it was personalised to my exact needs and questions. Very helpful!

Such a great service for anyone starting out.

Natascha reached out at the PERFECT time. I was literally looking at onboarding two cleanup projects, and was looking for other options than just sticking with QuickBooks the morning of our call. She stuck with me for almost half an hour, answering all of my questions and concerns about how the platform works, the intricacies and the “what ifs”. After our call, I’m exciting to say I’ll be onboarding two of my newest clients into Xero. If all goes well, I have a feeling my practice will be moving platforms all together. Having a bookkeeping software that feels “accountant first” is so refreshing. I feel I have so many tools I would want already included just by being a part of the Xero ecosystem. Thank you Natasha, you Kiwi’s know what’s up! (respectfully)

Julius was without doubt the most patient and knowledgeable support agent I’ve ever experienced- an absolute legend!

Ali was very helpful, explaining how to set things up and also listening and understanding what I needed to create for my monthly invoices. Even though the chat was only for 30 minutes, I felt we covered so much in the call.

Dara was friendly and made me feel at ease straight away for my onboarding call. I never felt like any question was too silly, which was especially helpful as I was getting to grips with some of the finer details of Xero. He adapted seamlessly when I couldn't screen share and we quickly found a workaround by doing the Zoom call on my phone while I worked through Xero on my laptop. His instructions were clear, easy to follow and tailored to what I needed. One of my biggest takeaways was discovering Cash Coding, which is going to make my bookkeeping much more efficient moving forward. Before the call, I'd already spent time working through Xero's help resources and trying to figure things out myself but having a real person there to answer questions and provide clarity was invaluable. In fact, I only wish I'd booked the onboarding call sooner! The session also introduced me to features and shortcuts I hadn't come across yet, making it a really worthwhile use of time. Thank you, Dara!

Xero customer support are the best team I've ever dealt with! So knowledgable, so supportive and patient. They respond to problems really quickly online and they call you at a time that you choose. I like the software, but I love the support team!

Ali was really helpful in the onboarding process. I had been to a few courses and started testing it after connecting it to my bank account. As such, we were able to go straight to the detailed tasks.

Very easy to follow instructions thanks

Great software provider. Recently started using Xero for my business and I must say, there support is spot on. I love the helpful prompts and videos online and can't fault their customer service when I have encountered issues or had questions when using the system. Early days yet, but hopeful it will continue positively.

Yes very good

so easy and fast very good

I have been using Gusto for 2 years now. As I bring on clients I insist they switch to Gusto if they are with a different processor. Gusto has been attentive, helpful, quick, and accurate for me and I did not find those qualities in other companies. The low price helps as well. My clients are small businesses with less than 10 employees.

Gusto is an excellent time tracking company with a myriad of perks for organization of your income.

We chose Gusto for its perfect price point for small-to-medium businesses. The platform is user-friendly, and the scalable options have allowed us to grow without friction. Support and features meet our evolving needs.

I have been using Gusto for the past 2 years but approximately 5-6 weeks ago I stopped receiving the verification text that’s required for login. I have gone round and round between Gusto Customer Service staff and my employer was at its wits end because nothing had changed. Well, my employer refused to just give up but it was a Customer Service Representative named Riva that had the patience and Integrity to resolve this issue. I hate to admit but the error was mine but I didn’t know and no one else took the time to have me go through every possible scenario until the situation was resolved and fixed. I learned something new today, Integrity still Exists!! Thanks Riva

I use Gusto on the employee side and find it easy to use. I appreciate the paycheck split feature and the income pie chart, which clearly shows percentage breakdowns of pay and deductions. Overall a practical payroll tool.

Having worked with numerous payroll and HR systems, Gusto stands out as the best. The platform is intuitive and easy to navigate, and the customer service is truly exceptional, responsive, knowledgeable, and consistently helpful.

I have recommended you to other small business owners we know. The staff are always so helpful when I call with a question and go above and beyond to help me resolve my issues. I never thought I could do payroll for our small business myself.. but Gusto has made it so simple!

Fantastic company to work with!

Very simple and easy to use. Keeps payroll at a reasonable price, and I was able to eliminate paying an accountant.

Aymen is an outstanding customer service agent at Gusto super knowledgeable, patient, and genuinely helpful and she resolved my concern on getting logged in quickly with clear explanations and a friendly attitude that made the whole interaction feel easy and stress-free! 5/5 stars, highly recommend

I appreciate how simple this company is and how it makes it easy for a business owners no matter who you are to be able to do business correctly I use this company and it has helped me to stay compliant and to learn how to do business intentionally.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Always knowledgeable people at the end of the helpline. They answer quickly without having to hang on and I have never had to go back to them twice to solve an issue. First class Customer service!

Excellent session today with Matt. Unfortunately I did have a session booked in last week with another sage employee however they had left the business. I was impressed that Sage managed to turn this round and offer me an alternative slot so quickly. It was a further HR onboarding session so I came armed with questions which were all answered straight away and very clearly. I found sharing my screen really helpful as I could actually do the tasks advised while being instructed. Hopeful I can now go away and use the software as we need to. Thanks again! :)

Great customer service all agents are very polite ,patient and explain every problem easily. you can always get to an agent quickly on the phone, options are easy

Natalis is so helpful and knowledgeable show me step by step of payroll and HMRC process. I have learned a lots from my short time with her thanks you Natalie Chau

Easy system to use with excellent after sales help.

Payroll- mistake needed fixing from 2 weeks ago The contact number is very easy to find, called it and someone answered straight away. Michael was really helpful and he fixed the problem straight away. Whenever I've called sage before I've always got through to an actual person immediately and they've always fixed the problem the same day.

Achuu ke Grootman Karabo 🙃

Candice and Kirsty understood my problem straight away and guided me through it in a relaxed, friendly manner. They ensured that I knew what I had to do to bring my data up to date. Facing difficulties is much easier when you know there is such excellent service available at the end of a phoneline.

Quick respons, good communication, experienced customer service people, good follow up, problem fixed.

We had a great onboarding experience with Sage HR's Matthew East. He was very supportive, patient, and available throughout the process. He followed up on our questions and scheduled meetings until we were fully confident using the system. Sage HR is already a user‑friendly and intuitive platform, and Matthew made it even easier for us navigate, and helped us maximise the functionality to suit our needs. HR system transitions and initial set‑ups can often feel daunting, but our experience was genuinely pleasant.

fixed what needed to be fixed

Jonathan went above and beyond to help us through a potentially catastrophic data loss issue. Really appreciate the help.

Lee gave a very clear and concise demo of the software. Very helpful and friendly. Cant ask for more

Answered my question straight away.

Fantastic experience with Philip Daly and the Sage HR onboarding team!The Sage HR system can feel a bit complex at first, but Philip made the whole setup process incredibly smooth and practical. He was proactive, patient, and took the time to tailor the platform so it perfectly fit our company’s needs. His support made a great deal of difference!

Matthew Salmon was incredibly helpful, answered my queries and explained how each function would be relevant to me including handy short cuts and where to find additional information i may need when carrying out certain tasks as a help guide.

Michael explained my query clearly and was friendly.

Sage 50 wouldn't open. Couldn't find the data file or the program itself. Got connected to Sheila - she fixed everything. Great customer service!

Knowledgeable helpful & prompt support services

Jared was very knowledgeable and resolved my query at the first attempt.

Pablo was incredibly kind and helpful! Thank you!!

Martha was amazing - she was extremely knowledgeable with Freshbooks and helped me understand my books better. She was absolutely brilliant

My question was easily answered and problem solved.

Been a Freshbooks client for close to 10 years. Very happy with the platform. Helpful and fast problem resolution with customer service when needed.

A "Real" knowledgeable person right away (no bots). Problem fixed quickly, done! Thanks FRESHBOOKS!

I called Fresh Books to figure out an aspect of sending our invoices. Mandy answered my question, and then walked me through exactly how to change the wording on the "thank you for your payment" notification. The support was exactly what I needed. I am always amazed at how friendly and helpful the support I receive is with the Fresh Books Team.

New to Freshbooks so still on learning curve from QuickBooks but a great decision. AI help is really good but in person is very responsive

I love fresh books, easy to use, and whenever I have a question it is very easy to talk to a person. Customer service is top notch, quick and efficient

It's a very easy way to get invoices paid and keep up with the bookkeeping.

My preferred alternative, so glad to have decided to leave QBO behind and give this service a try.

Easy to learn!

I got an actual human who took my call and resolved my issue within minutes. Thank you!

Tech support, while rarely needed, answered the phone right away and knew just what to do to fix the problem.

The patience, technical and human relations skill of your staff to seeing the completion of a task from start to completion.

I’ve been using FreshBooks for one of my businesses for a number of years. I got stuck Formatting report and I called and got the help I needed immediately! Fast and easy!

I thought my account had been hacked when an alternative email showed up in my saved passwords and I thought I had been hacked. When I called the tech listened, understood, consulted with a colleague (second set of eyes concerning my inquiry), and assured me that the account was secure and the email was correct. He explained that sometimes a different email address and password can pop up when logging on another website. All account information was verify and nothing was changed in the account. Very patient and I trusted him

CLEAR step-by-step instructions!

Is it to use. Excellent customer service. Been a customer for over eight years.

Patience of the Representative to help me consider which subscription was best for me.

Our experience was great.