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Adam from QBO was amazing with me on Wednesday, he helped and guided me to full resolution of my issues. Thank you Adam you are a star

Was in a difficult time and a lady called Mary E had the patients of a saint.

Abdelrahman(Baba) was fantastic. I had made a mess of a couple of Reconciliations and he was very patient and generous with me. We got this sorted easily. I had called twice before and had been given 2 different 'solutions' which did not help at all.

It was easy to book my 45 minute demo. I was taken through all the basics and how to use the software to most benefit my business. Thanks, I’m looking forward to getting started.

Abdelrahman(Baba) helped me out today from quickbooks and was full of useful knowledge on how to work your way around quickbooks which can be a minefield at first! He was amazing and really helped me to keep on track of recording my work correctly too! Thanks so much!

Sorted quickly and easily - I knew where to go, yet not quite there

you were very good as usual, you understood the problem and resolved it what more could anyone ask for

Super helpful and supportive for a start up or growing business. You are provided with a live 1-2-1 tutorial that's tailored to what you need most. Excellent service so far from this company. Very reassuring!

Juana was exceptionally helpful on our call today. She helped resolve my initial query and then advised and implemented further options that will save me money! Juana was patient, took the time to explain each step and guided me throughout. It was a pleasure seeking support.

Initially, it took me a while to gain access to my account due to technical difficulties so not a great start but once I was all set up, QBs phone assistants were great and extremely helpful. My 45 minute introductory telephone guide, Shilloh, was very patient with me & helped me navigate my way through the system well.

A good overall information session. Most helpful with setup and understanding basics of the programme.

Very useful 121 session and enjoying the platform so far

A great support from team Quickbooks, I liked their service it was very instant, I just registered yesterday and today I got 45 minutes tutorial call by Glaiza, great explanation from her.

Really great service. Well explained and very efficient. Very friendly and professional. Will recommend to anyone who needs it.

The software is very easy to understand as someone who has never done any accounting before. The tutorial staff are very friendly too.

Payroll submissions errors fixed with help of patient & knowledgeable online support team

Excelent service.

As a sole trader we are coming to the new tax year & with HMRC now requiring sole traders / self employed & landlords to complete MTD (Making Tax Digital) quarterly returns via a digital software package, it came to the point I needed to opt for a compatible software package, I opted for QuickBooks Sole Trader. Today I had my onboarding session with one of the Customer Success Experts. I could not have asked more from the expert, she explained everything in detail & left me with full confidence that I will be able to transition easily to MTD & also left me with confidence that I had completed things correctly prior to our onboarding meeting. I am very satisfied with what I have learnt, been shown & ease of use. I believe that the transition to MTD will be a fairly easy process. Thank you QuickBooks & thank you to Altheia @ QuickBooks for your tuition.

I had a very good experience with Quick Care. Shem was very kind, polite, and helpful throughout the whole process. She explained everything clearly and made things easy for me. I really appreciate her support. Thank you!

I’ll be honest – numbers have never been my thing, and I’m definitely not an accountant. My business is yoga, so the thought of navigating the new digital tax system in the UK was overwhelming. I was incredibly fortunate to have the amazing Val from QuickBooks guide me through everything. She was patient, clear, and explained things in a way that actually made sense, turning a stressful process into something manageable and even straightforward. I can’t recommend QuickBooks enough because they actually have human beings who spend time onboarding you, helping you with any question you might have!

I’m new to accounting software, so I’ve contacted the help desk quite a bit while getting my head around it. They’ve always been patient, helpful and easy to talk to. Real people, not scripted replies. They take the time to sort things properly. Really positive experience, thumbs up.

Great service answering my questions very quickly

Easy to use, easy to share. Saves a lot of time :~)

Xero was able to resolve issue in a timely manner. Service was friendly and professional.

Thank you to both the people who helped me transfer access and security from my old phone to my new phone... Liam and (sorry, can't remember the name)! Liam's 11pm call was actually welcomed, so thank you both again.

Mathu was very helpful. Extremely quick to respond to my problem and fixed it in no time. Thank you.

The customer support is always fast and helpful.

Easy to use for first time user

Great experience. I had my phone call with the expert. She did a great job.

it was quick and easy to use

Very supportive and informative session after joining. also terribly easy to use

Issue quickly resolved via phone call, with resolution done in less than 48 hours

Great support from Xero! My issue with voiding an invoice was resolved quickly. Special thanks to Irene from the customer service team and Mohamed from the billing team for the prompt response and helpful guidance. Really appreciate the excellent customer service.

Xero is very easy to set up and use. It is very affordable and can handle all the reporting requirements that I need

Xero, the most useful tool in my locker.👍

quick, easy and helpful

Customer service was really helpful and went beyond expectations trying to source a different way of doing things.

Super helpful and friendly. I cannot thank Taahir enough for all his help. Screenshare definitely made everything easier to communicate and understand.

Thank you so much Syed for your professionalism and help

I use Xero on a daily basis for my business accounting and it has been an excellent experience. The system is very intuitive, well designed and extremely practical for managing finances, invoices and expenses. Everything is organised clearly, which saves a lot of time and makes the whole accounting process much more efficient. What I appreciate the most is how easy it is to keep track of transactions, create invoices and maintain an overview of my business finances in real time. The platform feels very reliable and professional. Overall, Xero has become an essential tool for my business and I would highly recommend it to anyone looking for a modern, efficient and user-friendly accounting system.

Aymen is an outstanding customer service agent at Gusto super knowledgeable, patient, and genuinely helpful and she resolved my concern on getting logged in quickly with clear explanations and a friendly attitude that made the whole interaction feel easy and stress-free! 5/5 stars, highly recommend

I appreciate how simple this company is and how it makes it easy for a business owners no matter who you are to be able to do business correctly I use this company and it has helped me to stay compliant and to learn how to do business intentionally.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

Great and prompt customer service. Easy to use employer portal!

Fast and easy!

In an age of endless frustration dealing with customer service bots and every other contrivance to stop you actually talking to someone, it was an absolute joy to find that Sage offer outstanding human customer support. The person I spoke to this time, Charly, was a model of friendliness, patience, understanding and knowledge. If only other companies would waste less money on automated solutions and provide well trained support staff, the world would be a better place!

The sage assistant Hope was very Professional and solved the querry very quickly

We are changing to Sage payroll and its all been a little daunting to set everything up. Lee Carlsen has been fantastic and patient and given the time to allow the changes etc to 'sink in'. I'm confident that when we go live at the beginning on the new tax year it will run super smoothly.

Quick through overview, answered all the questions I had and guided me through the process

Very clear understanding of my problem and great help in solving it.

My problem was easily understood. and after a short wait the information I needed was supplied The report were added to my Sage.

Sage 50 Accounts Company Login Issue After using Sage support online documents to troubleshoot issue we were experiencing with logging into one of our RDA companies, in the end had to contact Sage Support Team. Our case was assigned to Ellen, who was very helpful and friendly on the phone and discussed in great steps I'd already taken to see if there were any additional measure I could take. She decided that running some internal support tool would more than likely resolve issue, so after allowing remote access, within 5 minutes we were back up and running, she remained on whilst checking which was greatly appreciated. All I can say is this is how support desks should operate, the perfect customer experience, thanks once again :)

I had an excellent onboarding experience with Sage HR, thanks to the outstanding support provided by Pamela Escalante. From the very beginning, Pamela demonstrated exceptional professionalism, patience, and deep product knowledge. She guided us through the onboarding process step-by-step, ensuring that we fully understood how to configure and use the platform effectively. Her training sessions were clear, well-structured, and tailored to our organisation’s needs, which made the transition to Sage HR seamless and efficient. What stood out most was Pamela’s responsiveness and willingness to go the extra mile. She was always available to answer questions, provide practical guidance, and ensure we felt confident using the system. Her approach made what could have been a complex implementation process feel smooth and well-managed. Thanks to Pamela’s support, we have been able to successfully implement Sage HR and start using the platform to improve our HR processes. I would highly recommend Sage HR as a system, and I especially commend Pamela Escalante for delivering such a professional and supportive onboarding experience. Faldie Isaacs Mianzo Asset Management

Always exceptionally friendly, polite and knowledgeable staff who always resolve our issues

Great system, great service and support

My experience with the payroll support team was excellent. He was extremely helpful, patient, and knowledgeable while assisting with my query. The issue was resolved quickly, and everything was explained clearly. It’s reassuring to know such reliable support is available when needed. Great service!

From start to finish, James demonstrated exceptional expertise and a genuine passion for teaching that made learning both enjoyable and effective. James’s training style is engaging and interactive. He has a unique ability to break down complex concepts into easily digestible segments, making it simple for participants of all skill levels to understand. James structured the training in a way that allowed me to learn at my own pace, with manageable “homework” tasks and deadlines. Thanks to James, I now feel confident using Sage 50 Accounts in my professional capacity, and I'm excited to implement the skills I've gained to enhance my productivity and efficiency. I highly recommend James Summerside’s online software training to anyone looking to develop their skills in a supportive and effective learning environment. His passion for teaching truly makes a difference!

We had a session today with Paul, who helped us with setting up Sage HR, and it was brilliant. He has excellent knowledge of the system, is open to listening and understanding our needs, and proposes solutions that work perfectly for us. Our charity is implementing three Sage products at the same time: Sage Payroll and HR with support directly from the Sage team, and Sage Intacct with support from a Sage partner. My team's opinion is that Sage's support is much superior to what we are receiving from Sage partners. The product is still good, but if we had known how bad our onboarding team is with Sage Intacct, we would not have bought it.

Warren was very helpful and made me feel comfortable. Talk me through everything couldn’t ask for anything better. 😀

A member of staff Zoe, helped me solve problems that I was have very efficiently

Sage, was able to reopen my account in a very fast period of time. Sage(Vuyo) Was very courteous and professional and patient. He was able to confidently and patiently guide me through the process of being able to get my account back online. He did a super job. I had a stroke in January 2025 and was unable to remember how to log into my account but he was able to verify my account and validate my authority to access my details on the portal. I’m so pleased with the outcome of what he has done well he with the rest of his team if everybody work this good there will be no problems with the company thank you young man. Vuyo, was able to reopen my account in a very fast period of time. Vuyo Was very courteous and professional and patient. He was able to confidently and patiently guide me through the process of being able to get my account back online. He did a super job. thank God that he was able to open the details for me. I had verification on the account which was stopping me from being able to move forward and by putting a pause on the validation I was able to use a QR code to move forward and so I am very much grateful that he was able to work with his team and get me access to the account

I find Sage excellent to deal with. Their customer care is fantastic, which personally means a lot more to me than the product itself. The system is also very user-friendly, even for first-time users. In particular, Claire Hewitt has been exceptional to deal with. She is always very patient and professional and provides clear, step-by-step guidance whenever needed, which I really appreciate.

Helpdesk was very patient and helpful with my query

My issue was dealt with promptly and efficiently. Phillip listened to my issues and resolved them immediately. He was very professional and polite.

Keith understood the requirement and amended an existing report from another customer to include the fields I noted were missing. He took the time to answer my queries and ensure I understood what the fields were calculating so I could write a briefing document for my CFO and Trustees. Very prompt service.

I got an actual human who took my call and resolved my issue within minutes. Thank you!

Tech support, while rarely needed, answered the phone right away and knew just what to do to fix the problem.

The patience, technical and human relations skill of your staff to seeing the completion of a task from start to completion.

I’ve been using FreshBooks for one of my businesses for a number of years. I got stuck Formatting report and I called and got the help I needed immediately! Fast and easy!

I thought my account had been hacked when an alternative email showed up in my saved passwords and I thought I had been hacked. When I called the tech listened, understood, consulted with a colleague (second set of eyes concerning my inquiry), and assured me that the account was secure and the email was correct. He explained that sometimes a different email address and password can pop up when logging on another website. All account information was verify and nothing was changed in the account. Very patient and I trusted him

CLEAR step-by-step instructions!

Is it to use. Excellent customer service. Been a customer for over eight years.

Patience of the Representative to help me consider which subscription was best for me.

Our experience was great.

The person who helped me was very knowledgeable. Also very pleasant to talk to.

I am glad to be back and the customer service are human ! That creates trust in me thank you very much much. Siegmar

Easy to use platform. The custumer support has been fantastic!

The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars

Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.

I was treated professionally and the person i spoke with was very informative and made the process seamless.

Support was easy and instant without paying a premium for it...

Thank you very much