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Really helpful support, easily accesed. My query answered quicky and easily.

John was very patient and resolve my Hmrc query thank you

Shilloh was outstanding when going through my requirements; she demonstrated patience and her knowledge was evident when talking me through the processes. What can be a daunting experience, was made very easy by Shilloh and that is a quality she holds. A credit to Quickbooks and herself, anyone fortunate to have Shilloh go through the processes will feel exactly the same, I am certain.

I was slightly annoyed that I couldn't reconnect my bank account in QB. After trying a few times, I decided to connect to QB's online chat. Kayce was my helper. Kayce did an excellent job in helping me resolve the issue. Fantastic service!

Angel was extremely helpful. Very patient. She helped with every query / concern I had. Thank you!

I had a great experience with Shem, the associate in QuickBooks. The onboarding call was very helpful and clearly explained everything I needed to get started. I really appreciated the time and support—thank you again!

My adviser Daneel was extremely knowledgeable of the quick books product and was very good and giving the required advice

Good experience using the chat, problem analysed, reviewed and the correct method to resolve was given by the quickbooks chat person. Saved a lot of hassle. Would definitely recommend.

Very informative onboarding of Quickbooks... has given me confidence to use it for MTD.

Friendly support agent Talked me thru and helped setup payroll

Absolutely brilliant service. John Michael who helped me to set up was fantastic. Very polite, patient and professional. He guided me through the process and was very helpful in explaining each step.

Rang me dead on time and very helpful with letting me know how to navigate through quickbooks. Would highly recommend getting the personal on boarding session . Put my mind at ease and very understanding expert on the other end of the line .

Excellent service in dealing with my query.

Madeline was very helpful and resolved the issue - very grateful for her in depth knowledge

Sally was very knowledgable and friendly

Megan helped me with some issues 5* Very clear and concise,

John was informative, helpful and patient. Thanks to John we are confident in our decision to use quickbooks.

Simple accurate advice

Amazing support team!

John was very helpful and easy to talk

Really helpful advidors on the phone

Dara was very helpful and despite the fact that the screen sharing from my side didn't work he helped me understand the basics

Very helpful tutorial with a knowledgeable and clear presenter. The platform and process is going well - even for a luddite like me. Thank you

Really, really quick response to my request and resolved within 10 minutes. The problem ended up being a cache issue in the browser which Grace identified quickly. Thank you Grace.

Xero in unrivalled I have to admit that Xero is one of the best accounting systems I have come across. It is user friendly, intuitive and the support is amazing. I am a true advocate of Xero purely based on the user experience I have faced since first discovering the software in 2021. I have always found it sleek, modern, and user friendly which is such a great asset. I would always recommend Xero whenever someone asks me which software I would recommend.

Habib was so patient, informative and helpful during the session which overrun into his break. He ensured my system was correct and bank balance matched Xero and imported some transactions from my bank. He checked what i had input and the starting details and helped me update/correct where necessary. Although there is a lot of help information on Xero this session was invaluable and would have taken me hours and hours to do on my own. He has confirmed what we did by email and has detailed what i need to do next.

Help was all online, but fast and accurate. First go did not resolve the issue but they quickly found why and told me how to make it work.

Very helpful and easy to use. Like the new format.

Easy to use for payslips.

Customer care team extremely helpful

I have wonderful experience with XERO central support. 2 things i would like to stress i.e. Speedy response and resolution on very first call. So i had some problem with subscriptions being missed in some companies where i had already paid with within hours of raising this concern i got call from Mr. Haroon (Who had assisted me in past as well for some other issue) and he took my screen online and gave me resolution there and then. Even during call i got some learnings regarding XERO from him as he is expert in his job. Its a WOW experience. Thanks

Easy to use I’m definitely not a computer person an it’s just made going out on my own so easy

Easy to use.

My problem was sorted with speed and excellent communication, couldn't ask for better, thank you

Great service answered all my questions and explained everything well

Sam was excellent in calling to discuss the issue then calling back to resolve the issue. 🙏 thank you

Very good I had trouble signing in had plenty of emails from them to help me out

It is very easy to use

Dara was very patient with me in explaining how to set up Xero, as I’m useless with technology. The only downside was that the half was gone so quickly. I could have done with an hour. But there was a follow up email with useful links

My advisor Dara Rai was most helpful and knowledgeable on the all subjects I wanted extra information on. Would recommend to anyone needing extra info. Great customer service.

Fantastic company to work with!

Very simple and easy to use. Keeps payroll at a reasonable price, and I was able to eliminate paying an accountant.

Aymen is an outstanding customer service agent at Gusto super knowledgeable, patient, and genuinely helpful and she resolved my concern on getting logged in quickly with clear explanations and a friendly attitude that made the whole interaction feel easy and stress-free! 5/5 stars, highly recommend

I appreciate how simple this company is and how it makes it easy for a business owners no matter who you are to be able to do business correctly I use this company and it has helped me to stay compliant and to learn how to do business intentionally.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

The call was answered promptly and the query was resolved immediately. Very good service

Sage operatives are always helpful in resolving any problems

Matthew was extremely helpful and friendly, I'm new to using Sage so he was very patient with me.

Great training session, lots of helpful tips. Mathew was really knowledgeable and listened to my questions giving specific advice for what I needed. I will not hesitate to be in touch for more training if required.

The individual that i dealt with worked with me to regain access to multiple accounts which we had lost all access to due to a member of staff not supplying us with the information required. After many calls this individual stayed and talked me through the process so a big thank you to Mogamat Khan his 80mins of persistence and eventual success.

Pamela Escalante explained how to use Sage HR very thoroughly. She made the training enjoyable and easy to follow.

We have recently purchased Sage and I cannot thank Claire Hewitt enough with all the help she has giving me in helping set up the design forms, uploading stocks, configuring excel worksheet - everything. Excellent commination from start to finish.

Excellent onboarding session with James Denston. Everything I need was covered in great detail and all my questions were answered.

Customer service is excellent. I would highly recommend the Payroll Service. Spoke with Tracy today and she was so helpful. Resolved my query quickly and took me through the steps on the software.

I am only getting to know the system but the training and guidance I am receiving from Pamela Escalante is great.

Lori was exceptional from a knowledge, patience and clarity

Lee has been super flexible with amending dates. He is very responsive and helpful in his replies. Was very patient on our onboaring call.

A great experience during our onboarding sessions with Lee Bibby for Sage HR and Leave Management module familiarisation and training.

I like the simplicity of SAGE and the professional tech team they have if you have a query. I had to contact tech tonigth and the girl was so friendly and helpful, it was refreshing

Great Customer Service!

Sharon knew exactly what was wrong and how to fix it, which she did! She also made the experience a pleasant one - it's not often you can describe a tech support call as pleasant!! She definitely is an asset to Sage and provided 5-Star service!

Staff are knowledgeable and very helpful.

I contacted Sage to check on the importing process for salary only. It was confirmed that this can only be imported as part of the employee details with all mandatory files required in the upload, This was what I believed but was hopping that there may be another option. we will manually make the changes.

informative 3 onboarding sessions I had with Pamela Escalante, on Sage HR. she is knowledgeable, well informed and good teacher per see. I commend her for the good work she is doing and am happy to say well done the whole onboarding process went well.

I recently completed Sage HR training with Lee Bibby, and I found the session extremely useful. Lee delivered the training clearly and effectively, ensuring everything was easy to understand. He was approachable, knowledgeable, and provided excellent support throughout. In addition, the ongoing support following the training has been very helpful and much appreciated.

I got an actual human who took my call and resolved my issue within minutes. Thank you!

Tech support, while rarely needed, answered the phone right away and knew just what to do to fix the problem.

The patience, technical and human relations skill of your staff to seeing the completion of a task from start to completion.

I’ve been using FreshBooks for one of my businesses for a number of years. I got stuck Formatting report and I called and got the help I needed immediately! Fast and easy!

I thought my account had been hacked when an alternative email showed up in my saved passwords and I thought I had been hacked. When I called the tech listened, understood, consulted with a colleague (second set of eyes concerning my inquiry), and assured me that the account was secure and the email was correct. He explained that sometimes a different email address and password can pop up when logging on another website. All account information was verify and nothing was changed in the account. Very patient and I trusted him

CLEAR step-by-step instructions!

Is it to use. Excellent customer service. Been a customer for over eight years.

Patience of the Representative to help me consider which subscription was best for me.

Our experience was great.

The person who helped me was very knowledgeable. Also very pleasant to talk to.

I am glad to be back and the customer service are human ! That creates trust in me thank you very much much. Siegmar

Easy to use platform. The custumer support has been fantastic!

The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars

Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.

I was treated professionally and the person i spoke with was very informative and made the process seamless.

Support was easy and instant without paying a premium for it...

Thank you very much