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The operative was very knowledgeable and explained things well

Very nice and polite on the phone. Also very useful

Very understanding and knew how to correct my errors

I spoke with Cassandra Ritchie she assisted me with an issue, Cassandra was very professional and polite what a great asset she is to the quickbooks team. Thank you Cassandra

Sales receipt not showing on statement until used as part payment

Casandra was amazing helping me with currency issues on Quickbooks. These issues had baffled myself and my colleagues and we were not able to resolve. So Casandra was an absolute breath of fresh air in teaching me how to resolve currency issues moving forward.

I just wanted to say what a wonderful experience I had with Valery from the QuickBooks onboarding team. She was incredibly helpful, showing us how to create invoices, sort out our chart of accounts, record expenses properly, and handle things like profit and loss as well as travel expenses and mileage. She even went over the allotted time slot to make sure we understood everything, which we really appreciated. Overall, it was just a really positive experience, and I can't thank Valerie enough. Five stars!

Easy to discuss - heard me - helped me - expert

Screen share made the resolution possible quick and easy

Friendly, helpful and knew the system very well so was agile and quick in getting the task done. Top marks for performance, attitude and customer service focus from me.

Great experience. Helpful and knowledgeable team member CJ and great to speak with a human

Really helpful intro session from Daniel thank you

expert was very helpful & took the time to explain any concerns clearly.

The gentleman I spoke was professional, polite and brilliant advise

Agents were very thorough and patient in providing support!

Excellent initial training and showing of the system.quality product and service.

Very friendly and knowledgeable help given. It was pleasure to talk to Cassandra.

Daunting with the whole MTD coming into effect next. So took the plunge but what appealed is the free 45 minute generous phone call to assist setting up! Wow that’s service. Really amazing and made be feel confident to use it

Nigel, from QuickBooks Support, was very polite, helpful and knowledgeable. He patiently listened to the problem and gave me the solution.

Cassandra was very clear and helpful to work with in helping me sort my issues. Within a few minutes of needing assistance she was on the phone to help me through.

The more capable a system is, the more complex it can be to use. A seemingly simple task such as duplicating a quote but changing the customer from Customer A to Customer B was just not working. The system would basically end up in an endless loop of trying to save, but unsuccessfully. There were no error messages indicating why the task couldn't be completed. Sam was able to quickly troubleshoot to determine that the issue was specifically with Customer B. Customer B had different sales tax settings from Customer A. That difference interferes with quote duplication. Good to know and be aware of.

The issue I had was that the bank feeds were not refreshing. And so I was not able to reconcile the transactions. This team has been amazingly helpful in being in touch consistently, emailing back and forth, and they made sure the issue was completely resolved. They did not leave me hanging. I appreciate them very much for being prompt, asking for screenshots to make sure how it's looking from my end.

Great work ethic all around

As a Trustee of 2 Charities, and Treasurer in one case, I like the reporting functionality. especially being able to dowloand as either a Pdf to issue or in Excel to manipulate for forecast/budget prep, The other benefit is when being asked to authorise a payment you can click through to the invoice.

I am truly very satisfied with the support I received from Belinda Welsh. I don’t need to contact Xero Support often, as everything usually works well and I can normally find the information I need through the training tools or YouTube tutorials. However, I was extremely impressed with the support system this time. I was able to book a call with a screen-sharing session just a few hours after raising my issue. Belinda was very knowledgeable, explained everything clearly, and was patient throughout the whole session. Her assistance was thorough and greatly appreciated. Thank you for the excellent support.

Really great and personal support

Good selection of price plans, particularly for MTD. The software itself is easy to use, with a good selection of reports. Easy to input a trial balance from your previous software. Finally, the support is excellent. Choice of live chat, email, or you can book a call back. They actually called exactly on time. I've used Sage and Intuit for many years, but their price plans for MTD were through the roof! The cheapest Xero price plan was £7.00 per month at time of writing, for MTD. Frankly, that is what made up my mind to go with Xero. The high quality of the software and level of support was a bonus!

Easy to follow

Excellent customer service, even over the weekend. Prompt and quickly sorted!

Very helpful.

Prompt phone call, helpful assistance, remote connection. Problem fixed in 5 minutes. Job Done!

Really easy efficient system to record your hours of work ,couldn’t be happier.

Siobhan I am new to Xero. You were patient and kind and walked me through the process. Great product and awesome customer service !

Easy to use and intuitive by providing easy selections for coding

Mia was vey professional and answered all our questions. She provided hands on guidance to how the correct set up on Xero should be gave us clear direction on how to manage and record different types of transactions.

It's user friendly and swift response to enquiries

Nabeel was great & really took the time to help me navigating Xero. Great customer service skills!

Thanks for guiding me through Xero, John!

Xero specialist analyst team have been a great support. I had a complex query and they supported me via messages and a phone call to ensure I was following the correct process.

Query was answered quickly and gave me information to help explain to the the client

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

Great and prompt customer service. Easy to use employer portal!

Fast and easy!

Very patient and helpful to walk us through steps to accomplish what we had called about.

I am giving 5 stars for Gusto based on: Ease of use, fair price point & stellar customer service when I called in. Thank you for your excellence!

You actually take the money out of my account to pay the taxes with, which is a huge help and relief. Your program is very easy and user friendly to learn.

Jalissa Woods is very patient and knowledgeable. Excelent customer service!

Keith had already started working on my request before we had our initial meeting and understood my requirements

Chris, thank you so much for helping me understand how to reconcile the bank. Your help is so well received! Thank you!

I purchased a Sage pro table top oven just over two years ago and the convector fan started making grinding noises and some of the interior was peeling . It was just out of guarantee so I phoned customer services and the man I spoke could not have been more helpful . I had lost the receipt from Amazon but was able to email a bank statement as proof of purchase . Within minutes I received an email saying they would replace the oven , all I had to do was print off a return label and drop the oven off at a depot which I did ,The next day a brand new oven arrived ,what a brilliant company . Can’t recommend them highly enough .

I am really thankful to Gordon Bell who helped me today with bank recs. I had a few questions and he kindly answered them all, followed by an email with links for me to have when needed.

advisor knew what i needed and could ell me what to do straight away

Jack is a Sage superhero he has magical power and can fix things just by thinking out of the box, thanks again Jack you saved my world another happy customer

Another review for Tony from Sage support. Always a helpful hand, thanks to his support I've managed to action priority work in time and in order - Tony, thank you!

Whenever I need to contact the technical support everyone is always so polite, friendly and helpful!! Most recently Tracy who I have spoken to a few times now she is always so happy and talks me through fixing the issue (which was my fault!)

Glen Driver in Tech Support sorted out my query very quickly and efficiently, as always.

Contacted Sage Payroll Support twice yesterday for an issue. First call was with Richard who was very helpful. Second call was with Abbey who was outstanding. Excellent advice and help, and she talked me through a long process of rectifying the errors. It took quite a while, and Abbie was very patient all the way through. She answered all my questions and queries fully and was so incredibly helpful. 100% recommendation.

Andrew Shone What a life saver Andrew was when i made a mistake on my payroll. He explained everything so well. Amazing service.

Glen was extremely helpful and very knowledgeable he went above and beyond to assist me. He completely understood what was needed and was extremely polite and helpful. He kept me updated at every stage and I'm extremely grateful for his kind assistance

Michael was very polite and he answered my question straight away

The technical help team are always very helpful and knowledgeable

prompt and efficient response

Firstly not having to log a call and await a ticket is invaluable. Being able to speak with someone who understands the problem, and can jump onto ones computer and sort, again is invaluable . Please do not change what you are doing, you are providing an excellent service.

Very helpful

Always receive great support and resolutions to my queries. The team explain what's happened and why, as well as how to fix it. Michael was very helpful today, as I consistently find the payroll support team to be. Thanks again!

Shows true expertise on the report creation. It fulfil my need. Thanks to Dale for the help.

I Find Freshbooks easy to move around in and use.

I was treated professionally and the person i spoke with was very informative and made the process seamless.

Support was easy and instant without paying a premium for it...

Thank you very much

Agent was knowledgeable and patient. Answered many questions after explaining how to migrate my company.

Prompt accurate assistance.

Pricing is great, customer service is very responsive.

Responsive customer service.

The technician was helpful & real … did all that could be done for my situation 👍🏻

Any time I have called with an issues or confusion, they figure it out very quickly. They are very courteous and professional. I love this system!

Quickly resolved my issue

Stellar support and very easy to get in touch with support.

Great customer service & the program is easy to follow.

Most every encounter I have had with the tech's at freshbooks. Has been pleasent and helpful. I consider the people who staff the tech lines. A considerable part of their over all package.

Agent was prompt in picking up on my phone call & quickly solved my problem. He was extremely pleasant to talk to.

Your customer support is wonderful. Patricia was a tremendous help.

Great service and easy to learn

Good service

It's easy to use and economical. I found the interface user friendly. Though my accountant uses Xero, I keep my personal records through Freshbooks. It's really helpful.

Really appreciate the quick turnaround