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I’m 48 and just in the middle of going self-employed, so I’ll be honest, I wasn’t really sure what I was doing with all this invoicing and accounts stuff. Had an onboarding call with Fretzie and it’s made a big difference. She explained everything in a way that actually made sense, didn’t rush through it, and let me ask questions as we went along. I felt confident I was chatting it through with someone who knows their stuff, and not just being talked at. She gave me lots of tips that I can actually use for what I’m setting up. I’ve come away feeling a lot more confident about getting invoices out and keeping things in order. All in all, really helpful session and time well spent. Thanks Fretzie.

She was efficient and friendly and took me through how to solve the issue thoroughly

Jake helped me massively with what seemed to be a huge issue to me but he knew exactly what to do to solve. Amazing customer service as usual!!

The knowledge and professionalism. I felt that she was on top of the problem and she sorted out without overspeaking.

I was having issues with linking my bank with QB. The process was seamless from connecting to my account remotely and walking me through the process was very helpful. She was very polite and professional. Thank you

Fantastic customer support

Cassie was able to talk me through and help me understand the process I needed to follow and she stayed on the line whilst I carried out all the required steps.

Sally showed such care and deep knowledge, which helped her support me quickly with my questions. She kindly reassured me that I was doing everything right, going beyond what I expected.

Mary was great, so quick and efficient...

My agent Van was excellent. He certainly knew his stuff and was of enormous benefit to me in setting up my account

Help me resolve a MDT issue. Knew exactly what to do and super friendly and made the whole process easy.

Mary helped me do what I needed to do, and confirmed what I can and can't do going forward.

Very helpful and issue resolved.

Georgia helped me to identify the incorrect HMRC account reference ( a 6 had been typed in instead of an 8), We are now bringing the FPS up to date, only MArch left to do while Feb awaits acceptance.

Alan was clear and helped us with the process that had not worked with error code 390 that became 590 to reconnect our bank account.

Andrei was very patient. He guided me through the key features of Quickbooks and answered all my questions. A very useful feature to help me use the accounting software.

The expert Leah, was patient and clear in resolving my issue reconciling my account

Very helpful customer service

It was a little overwhelming, the initial dashboard of Quickbooks however having a one to one guide who could answer any questions and tailor the product to my needs made such a difference.

AbdulRahman was patient and clear. He was very knowledgeable.

Recently registered for VAT and moved onto Xero after previously just having my accounts done annually. I’ve now been using it for a couple of months and honestly think it’s excellent. It’s made managing paperwork, finances and VAT as a sole trader much more straightforward and organised. I did have one issue early on, but their support team resolved it within a few hours, which was very reassuring. There is a monthly cost, but in my opinion it’s well worth it for the time saved and overall visibility of the business finances. If you’re self-employed and looking to step up how you manage your accounts, I would definitely recommend Xero.

Having used xero for some years now it is my go-to for managing our Small business

good! this is awesome!

Extremely professional service, acted fast and great communication skills allowing me to understand, learn and essentially resolve my issue's

quick and comprehensive response

Natalia was amazing, her instructions were clear, she was very patient with me when ever I asked a question, no matter how obvious the answer was. She also seems like a really lovely person who was so friendly, polite and considerate. She listened really well to my concerns which meant I was able to follow her instructions really easily.

This is software with human help. Hillary at Xero was incredible, and I'm very grateful.

I had a payroll query this morning and set up a case. Within 10 minutes I had a call back from Matthew who resolved my query promptly. You can't ask for better service and support than that, thank you, most impressed and happy to give a 5 star review for the quick resolution.

Xero is a very easy to work with accounting system and pricing for Not For Profit organisations is priced fairly.

Robyn was first class, explained what I had to do clearly and patiently! I am not good with IT problems but she explained everything quickly and efficiently, and was very nice, too.

Drew is an excellent person, very cooperative and responsive.

really quick to respond and help fix the problem, talking me through each step

Thanks for the service

The speed of responding to the query is quick.

John was amazing.. led me though the issues, checked that all had worked and called me to tell me,, not what you expect and totally amazing.. thanks

Great follow through and support. Thank you

Super quick and easy to understand responses

I had a free half hour introductory session with a Xero agent. Dara took me through all the main functions of my Simple Xero account, using my shared screen of my Xero account. He explained that the MTD function has not yet been activated (even though it is due to start in April - a couple of weeks' time). Dara was very clear and patient. He sent me a very useful summary of points covered, with links to relevant articles. However, as a sole practitioner of psychotherapy, unused to digital accounts and the technicalities of accounting, I am still finding MTD extremely daunting and alarming.

Dara was really informative and explained everything in a simple and concise way - he was able to cover all the essentials in the call as well as ensuring I knew how to access anything other info or support I might need to get up and running.

User friendly.

Fantastic company to work with!

Very simple and easy to use. Keeps payroll at a reasonable price, and I was able to eliminate paying an accountant.

Aymen is an outstanding customer service agent at Gusto super knowledgeable, patient, and genuinely helpful and she resolved my concern on getting logged in quickly with clear explanations and a friendly attitude that made the whole interaction feel easy and stress-free! 5/5 stars, highly recommend

I appreciate how simple this company is and how it makes it easy for a business owners no matter who you are to be able to do business correctly I use this company and it has helped me to stay compliant and to learn how to do business intentionally.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

I recently worked with Sage to implement Sage HR onboarding for the holiday and sickness section. Paul Jones was brilliant, he was clear with the instructions and was more than happy to work through my many questions. He knew everything about the system and nothing i asked was too much trouble. He has made the process easy and smooth and i am very happy with the service he has given.

The technician answered my call quickly and knew just what to do to fix my problem. He was patient and was able to get me back to printing from my Sage Accounting Program.

We had a great experience with Lee, he was accommodating with our needs. Very patient when we were asking questions and always ready to listen and support. Great work

We signed up to Sage HR and Matt Smith has been very helpful guiding me through the onboarding process. He is very knowledgeable of the system and always takes the time to help with my specific queries. Thanks to Matt, I am confident that it will all run smoothly when we go live in April and will be a great help to our business and staff. Great experience.

Matthew's service is past and very efficient.

the technician solved my problems and answer my questions thoroughly

Michael was knowledgeable and friendly. For someone like me, who is not an IT person, Michael was such a help.

Excellent Experience when dealing with Rainel yesterday , It was not a straight forward Query but Rainel was adamant that she would get the issue resolved for me , which she did

I always fined staff very helpful, if they are not sure on something they check it out, they are always very polite, understanding and patient

Lee Carlsen was friendly & helpful. He is easy to talk to & explains things well, even if i re ask the same question :)

Excellent customer service. Training provided was really helpful, clear and easy to follow. It made taking on a new payroll software we knew nothing about so stressless. We cant thank the support team enough! We would definitely recommend and are even considering moving to them ourselves.

A breath of fresh air. We have used Sage in the past, but last year tried a different provider. Well we're back! Natalie Cade was allocated to us as our Enablement Consultant. What a star. She has been great, patient, gave clear instruction, listening to our questions and explaining changes to the system since we last used it. Natalie has held our hand through the whole process from preparing our data, uploading it and re introducing us to the processes including highlighting new functions. We are looking forward to being back in the safe hands of a payroll system that is fit for purpose with a credible support team if and when needed. Looking forward to starting a new tax year with Sage.

I use it all the time

Bill understood the urgency I needed in getting my payrolls processed with small window was closing.

Chris is knowledgeable, friendly and went out of his way to engage and appease me.

My issue was completely resolved. The assistant was very knowledgeable and helpful.

Very knowledgable and easy access to get help

Speedy resolution to my query

Jonathan was very helpful showing me how to use Sage Payroll

It has been more than a year having the same issue for our company, nobody from sage was able to help until we talked to Jamia Albert last week, she did everything she could to help us and she was successful.

I got an actual human who took my call and resolved my issue within minutes. Thank you!

Tech support, while rarely needed, answered the phone right away and knew just what to do to fix the problem.

The patience, technical and human relations skill of your staff to seeing the completion of a task from start to completion.

I’ve been using FreshBooks for one of my businesses for a number of years. I got stuck Formatting report and I called and got the help I needed immediately! Fast and easy!

I thought my account had been hacked when an alternative email showed up in my saved passwords and I thought I had been hacked. When I called the tech listened, understood, consulted with a colleague (second set of eyes concerning my inquiry), and assured me that the account was secure and the email was correct. He explained that sometimes a different email address and password can pop up when logging on another website. All account information was verify and nothing was changed in the account. Very patient and I trusted him

CLEAR step-by-step instructions!

Is it to use. Excellent customer service. Been a customer for over eight years.

Patience of the Representative to help me consider which subscription was best for me.

Our experience was great.

The person who helped me was very knowledgeable. Also very pleasant to talk to.

I am glad to be back and the customer service are human ! That creates trust in me thank you very much much. Siegmar

Easy to use platform. The custumer support has been fantastic!

The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars

Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.

I was treated professionally and the person i spoke with was very informative and made the process seamless.

Support was easy and instant without paying a premium for it...

Thank you very much