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Cassandra was fantastic in assisting with a patrol related question!

Thus is my first time using this application I struggled at first, but with the help of the onboarding team I am all set to go. Intuit customer service is excellent and I fell very well supported.

Nigel was excellent and sorted my query out almost instantly.

45 minutes of excellent information and advice. All my concerns and questions answered by Travis. Very informative indeed. Thank you

Very helpful problem resolved

I did not know what to expect as I had been using QuickBooks for 3 months but didn't really understand it. I was asked questions to direct the session and was talked through how to use each section. My understanding was checked regularly and the session went at a good pace. I left feeling really confident about setting up and using QuickBooks.

Called back immediately, answered my query quickly and effectively, pleasant and friendly approach - Cassandra was amazing!

Excellent support from Megan Taylor who saw me through a major issue I had created by somehow erasing critical data.

Great customers service, easy to talk to them.

Very helpful tutorial with Jonaliza.

Extremely helpful and communicated all the details very well. Very nice lady

Daryl was very professional and knowledgeable about all things Quickbooks. Onboarding took 45mins and was enjoyable. Would recommend.

Very knowledgeable and patient representative of QuickBooks who helped navigate me through a number of issues.

Very friendly and helpful

We contacted Intuit support and spoke with CJ, who was incredibly helpful throughout. As new users of QuickBooks, we needed guidance navigating the system and understanding some of the accounting functions. Our balance sheet wasn't looking quite right, and we were struggling with the correct way to categorise expenses and receipts. CJ was patient, knowledgeable and genuinely committed to helping us. She took the time to work through everything step by step, explained things clearly, and helped us get our accounts back on track. Thanks to her support, we now have a much better understanding of the system and are confident moving forward. A well-deserved 5 stars. Thank you, CJ

Edrian was knowledgeable and able to explain clearly. He was really encouraging.

Kurt was very prompt coming onto the call, very patient and knowledgeable. He guided me through without too many issues and was very helpful in letting me know where more support was available.

Quickbooks onboarding experience was great Marvilyn was very helpful

Nigel's knowledge and patience really helped me to complete the task on payroll successfully.

Took me through a well structured call at a pace I was comfortable with, answering all my questions as we went along

Experiencing true professionalism, reliability, and efficiency has been incredibly refreshing following a difficult 10-year tenure with The Access Group. My long-term experience with The Access Group was unfortunately marred by decietful practices, incompetence and questionable business tactics. Though separating from a provider after a decade presents operational challenges, the transition was necessary and highly beneficial. I cannot recommend Xero highly enough

Ashley was very efficient and helpful- he sorted out all my queries exceptionally well. Thank you Ashley 👍

Super helpful onboarding session

Great onboarding, thanks Ali

It has been great for a lot of clients, we use it extensively and so do our clients, generally we have good access to files anywhere and any time, the integrations are good as well, things like Hubdoc and Syft are useful, as is Multi Currency for some clients and for small employers Payroll is good.

Fabulous support.

Habib was excellent supporting me getting started with Xero and Making Tax Digital guidance on the platform

I contacted Xero with a problem, the response was quick and they solved my problem

prompt reply, answered the question,

Very helpful and patient

I'm so happy we chose XERO. I looked and trained in all the usual accounting packages before we decided who to go with. XERO is easy to use and there is so much guidance on the help function with AI integration and if that doesn't solve your issue there is an option to raise a case and someone actually calls you and talks you through - best thing they look at your case and query before you even call so you don't have to go through it all again. I set up our accounts and payroll from scratch which I have never done and am not fully qualified. We pay our VAT online and now have set up auto integration for our pensions too - it all adds to your confidence I can't fault it at all.

Xero is easy to use and the help is easily understood with the back up of prompt response from an adviser if necessary. It's a great tool for small and medium businesses and can be scaled up with various Apps as necessary.

Well explained information about using Xero for my business

Ive had the on board zoom meeting with Suzie Vella today, it was to help get things tailored to my business....Amazing and so helpful, I am not confident with computers and tec but it didnt matter Suzie talked me through everything step by step,also showed me where to get extra help if needed. I am chuffed I can navigate xero now and I can put to good use the software thats available to me..its one hell of a good service.

I use Xero with all of my clients. It is user friendly, highly customisable and a competitively priced package. Software support has always prompt and answered my queries. There are cheaper packages out there but these all have serious drawbacks. As UK's leading small company accounting package it is easy finding potential employees with experience.

Polite and efficient. Knew just what to do to get it working right. Very relieved that I can now login without all the hassle.

Great experience, keep it up

I was worried about the new mtd but have found the Xero AP on the whole straight forward. Having an initial zoom meeting was ideal to get started. Since then if I’ve had a query or problem I’ve been able to easily communicate with an advisor and get the help I needed.

Suzie was brilliant, she was so easy to talk to and helped me go through as much as she could in the time we had. She sounds like a very intelligent girl and she made me feel at ease through out. Pleasure to speak with her.

Simple and effective

I have been using Gusto for 2 years now. As I bring on clients I insist they switch to Gusto if they are with a different processor. Gusto has been attentive, helpful, quick, and accurate for me and I did not find those qualities in other companies. The low price helps as well. My clients are small businesses with less than 10 employees.

Gusto is an excellent time tracking company with a myriad of perks for organization of your income.

We chose Gusto for its perfect price point for small-to-medium businesses. The platform is user-friendly, and the scalable options have allowed us to grow without friction. Support and features meet our evolving needs.

I have been using Gusto for the past 2 years but approximately 5-6 weeks ago I stopped receiving the verification text that’s required for login. I have gone round and round between Gusto Customer Service staff and my employer was at its wits end because nothing had changed. Well, my employer refused to just give up but it was a Customer Service Representative named Riva that had the patience and Integrity to resolve this issue. I hate to admit but the error was mine but I didn’t know and no one else took the time to have me go through every possible scenario until the situation was resolved and fixed. I learned something new today, Integrity still Exists!! Thanks Riva

I use Gusto on the employee side and find it easy to use. I appreciate the paycheck split feature and the income pie chart, which clearly shows percentage breakdowns of pay and deductions. Overall a practical payroll tool.

Having worked with numerous payroll and HR systems, Gusto stands out as the best. The platform is intuitive and easy to navigate, and the customer service is truly exceptional, responsive, knowledgeable, and consistently helpful.

I have recommended you to other small business owners we know. The staff are always so helpful when I call with a question and go above and beyond to help me resolve my issues. I never thought I could do payroll for our small business myself.. but Gusto has made it so simple!

Fantastic company to work with!

Very simple and easy to use. Keeps payroll at a reasonable price, and I was able to eliminate paying an accountant.

Aymen is an outstanding customer service agent at Gusto super knowledgeable, patient, and genuinely helpful and she resolved my concern on getting logged in quickly with clear explanations and a friendly attitude that made the whole interaction feel easy and stress-free! 5/5 stars, highly recommend

I appreciate how simple this company is and how it makes it easy for a business owners no matter who you are to be able to do business correctly I use this company and it has helped me to stay compliant and to learn how to do business intentionally.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Sage Support Helpline resolved my query quickly and efficiently

Well, I have been working with the company for about 10-15 years, and you are always quick to sort out any problem.

Zia was extremely helpfully and knowledgeable

James was very helpful. He listened carefully to the context within which our company operates before implementing bespoke, high qaulity suggestions to improve efficiency.

Sage have a cracking support team, always answer immediately and understand your issues. Quick answers as the team seem very highly trained.

Philip Daly our Sage HR & Payroll Enablement Consultant was very thorough and approachable. He made the process smooth and easy to understand. Sage can be confusing at times, but he is always happy to help where he can...

Phil Daly was excellent in helping my company establish the SAGE HR system with ease. He explained the set-up process from start to finish and went over any sections I wanted extra explanations regarding.

Michael was Helpful, friendly, knowledgeable

Great online help - quickly answered the phone, understood and resolved my difficulty very quickly. Would thoroughly recommend SAGE for its great assistance.

To be connected to a very nice person Ruth to solve my problem. I am a long time client of sage, and very small business due to my age now. I recommend sage to all my friends and whoever needs an accounting software without asking them to add my name. I am happy you are around for any help. All the best

Christopher's support and willingness to resolve the issues were outstanding. It's not common to find someone who is so committed to helping customers and ensuring their concerns are fully addressed.

Today I had my Demo call from Lee Carlson from Sage on a teams meet. The call was arranged for 13.00hrs today and at that time, on time, was the call from Lee Carlson. Lee came across at the outset as an excellent communicator, clear and concise in explaining how the sage essential payroll worked and how it was different to the payroll 50 I had operated for many years previous. He was able and willing to clarify my questions ( as I interrupted - his flow Sorry !) Thank you Lee for your patience and excellent Customer Service. *****

I have been using SAGE for 9 years in my business and simply love it. Accounting has become so easy, i dont have to pay an accountant any more. When i have to do my VAT return i run 2 simple reports and all the codes in there matches the revenue codes, so i just transcribe the numbers. For my annual report i also run 2 reports and same - just transcribe. Support must rate amongst the best in the world. And i should know - i spent 18 years in tech support earlier in my life.

FAST AND EFFICIENT. PHONE CALL WAS ANSWERED VERY SPEEDILY AND REMOTE ACCESS SUPPORT WAS OFFERED AND GRATEFULLY ACCEPTED!

I had a few specific queries regarding the CIS element of the SAGE package. James Summerside was extremely helpful. He was able to show me how to correct my mistake that I had made. What happens to the nominal codes when dealing with the CIS tax from contractors and subcontractors. It was very reassuring that what i was doing, so far, was correct, in regards to nominal codes and tax codes. Also, James guided me to some further help pages within SAGE and how to book any further help with CIS. This was a massive help - thank you.

I called Sage this morning as wanted their guidance with restoring my Accounts records following a new back up. I am not at all tech savvy and found their help this morning invaluable in not only restoring the new back up but also my version needed to be updated so that our system was compatible again. Spoke to a lovely guy called Andrew who installed the new version while we waited on the phone and made sure that it was all working properly after. This is the reason I stick with Sage as there is always someone to speak to who know exactly what they are doing and never make you feel that you are an inconvenience!!

My issue was quickly resolved by the knowledgeable and friendly technician who handled my call. I was delighted to be up and running again and able to complete my work thanks to this great team member.

Dealing with Junaid. So very helpful.

Isaac on the Sage helpdesk easily and efficiently took us through the remote data access issue we had

The people behind the support line are competant, empethetic and curteous.

MY business has used Fresh Books for at least a decade. It's been perfect at a great price and takes care of everything I need. Support is amazing! I can understand them clearly and always a soloution. Thanks, Dan Mckay Media

Pablo was incredibly kind and helpful! Thank you!!

Martha was amazing - she was extremely knowledgeable with Freshbooks and helped me understand my books better. She was absolutely brilliant

My question was easily answered and problem solved.

Been a Freshbooks client for close to 10 years. Very happy with the platform. Helpful and fast problem resolution with customer service when needed.

A "Real" knowledgeable person right away (no bots). Problem fixed quickly, done! Thanks FRESHBOOKS!

I called Fresh Books to figure out an aspect of sending our invoices. Mandy answered my question, and then walked me through exactly how to change the wording on the "thank you for your payment" notification. The support was exactly what I needed. I am always amazed at how friendly and helpful the support I receive is with the Fresh Books Team.

New to Freshbooks so still on learning curve from QuickBooks but a great decision. AI help is really good but in person is very responsive

I love fresh books, easy to use, and whenever I have a question it is very easy to talk to a person. Customer service is top notch, quick and efficient

It's a very easy way to get invoices paid and keep up with the bookkeeping.

My preferred alternative, so glad to have decided to leave QBO behind and give this service a try.

Easy to learn!

I got an actual human who took my call and resolved my issue within minutes. Thank you!

Tech support, while rarely needed, answered the phone right away and knew just what to do to fix the problem.

The patience, technical and human relations skill of your staff to seeing the completion of a task from start to completion.

I’ve been using FreshBooks for one of my businesses for a number of years. I got stuck Formatting report and I called and got the help I needed immediately! Fast and easy!

I thought my account had been hacked when an alternative email showed up in my saved passwords and I thought I had been hacked. When I called the tech listened, understood, consulted with a colleague (second set of eyes concerning my inquiry), and assured me that the account was secure and the email was correct. He explained that sometimes a different email address and password can pop up when logging on another website. All account information was verify and nothing was changed in the account. Very patient and I trusted him

CLEAR step-by-step instructions!

Is it to use. Excellent customer service. Been a customer for over eight years.

Patience of the Representative to help me consider which subscription was best for me.