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Alan was clear and helped us with the process that had not worked with error code 390 that became 590 to reconnect our bank account.

Andrei was very patient. He guided me through the key features of Quickbooks and answered all my questions. A very useful feature to help me use the accounting software.

The expert Leah, was patient and clear in resolving my issue reconciling my account

Very helpful customer service

It was a little overwhelming, the initial dashboard of Quickbooks however having a one to one guide who could answer any questions and tailor the product to my needs made such a difference.

AbdulRahman was patient and clear. He was very knowledgeable.

Quick fix to my issue with the App, service advisor knew how to fix straight away.

Helpful and pleasant, quickly resolved query.

The customer service was amazing. Andrew went above and beyond to assist me and was very patient and helpful.

Fast and knowledgeable

Sally Baker was very help and solved my problem in no time at all.

Adam from QBO was amazing with me on Wednesday, he helped and guided me to full resolution of my issues. Thank you Adam you are a star

Was in a difficult time and a lady called Mary E had the patients of a saint.

Abdelrahman(Baba) was fantastic. I had made a mess of a couple of Reconciliations and he was very patient and generous with me. We got this sorted easily. I had called twice before and had been given 2 different 'solutions' which did not help at all.

It was easy to book my 45 minute demo. I was taken through all the basics and how to use the software to most benefit my business. Thanks, I’m looking forward to getting started.

Abdelrahman(Baba) helped me out today from quickbooks and was full of useful knowledge on how to work your way around quickbooks which can be a minefield at first! He was amazing and really helped me to keep on track of recording my work correctly too! Thanks so much!

Sorted quickly and easily - I knew where to go, yet not quite there

you were very good as usual, you understood the problem and resolved it what more could anyone ask for

Super helpful and supportive for a start up or growing business. You are provided with a live 1-2-1 tutorial that's tailored to what you need most. Excellent service so far from this company. Very reassuring!

Juana was exceptionally helpful on our call today. She helped resolve my initial query and then advised and implemented further options that will save me money! Juana was patient, took the time to explain each step and guided me throughout. It was a pleasure seeking support.

Thanks for the service

The speed of responding to the query is quick.

John was amazing.. led me though the issues, checked that all had worked and called me to tell me,, not what you expect and totally amazing.. thanks

Great follow through and support. Thank you

Super quick and easy to understand responses

I had a free half hour introductory session with a Xero agent. Dara took me through all the main functions of my Simple Xero account, using my shared screen of my Xero account. He explained that the MTD function has not yet been activated (even though it is due to start in April - a couple of weeks' time). Dara was very clear and patient. He sent me a very useful summary of points covered, with links to relevant articles. However, as a sole practitioner of psychotherapy, unused to digital accounts and the technicalities of accounting, I am still finding MTD extremely daunting and alarming.

Dara was really informative and explained everything in a simple and concise way - he was able to cover all the essentials in the call as well as ensuring I knew how to access anything other info or support I might need to get up and running.

User friendly.

Timely update and on time delivery

The intuitive user interface just works. I am also a fan of the short and very useful videos to assist or deepend undferstanding.

I had a phone call from your helpline within 15 minutes of lodging my help needed. Problem sorted quickly by your helpline. Well done.

The ease of ues

I’m new to accounting software, so I’ve contacted the help desk quite a bit while getting my head around it. They’ve always been patient, helpful and easy to talk to. Real people, not scripted replies. They take the time to sort things properly. Really positive experience, thumbs up.

Great service answering my questions very quickly

Easy to use, easy to share. Saves a lot of time :~)

Xero was able to resolve issue in a timely manner. Service was friendly and professional.

Thank you to both the people who helped me transfer access and security from my old phone to my new phone... Liam and (sorry, can't remember the name)! Liam's 11pm call was actually welcomed, so thank you both again.

Mathu was very helpful. Extremely quick to respond to my problem and fixed it in no time. Thank you.

The customer support is always fast and helpful.

Easy to use for first time user

Very simple and easy to use. Keeps payroll at a reasonable price, and I was able to eliminate paying an accountant.

Aymen is an outstanding customer service agent at Gusto super knowledgeable, patient, and genuinely helpful and she resolved my concern on getting logged in quickly with clear explanations and a friendly attitude that made the whole interaction feel easy and stress-free! 5/5 stars, highly recommend

I appreciate how simple this company is and how it makes it easy for a business owners no matter who you are to be able to do business correctly I use this company and it has helped me to stay compliant and to learn how to do business intentionally.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

Great and prompt customer service. Easy to use employer portal!

Yet again, Sage customer service is head and shoulders above any other software company I have dealt with.

I had a query within the reports section and decided to ring the Support Line. I was put straight through to an Engineer who talked me through the process and within seconds I could amend the report straight away and continue with my work. The service was efficient, quick and direct. I would highly recommend Sage to anyone.

What a breath of fresh air.. Well done, Sage, for offering such a brilliant service. Today, I was fortunate to have the assistance of Eric, who was absolutely brilliant. He was polite, patient, and very understanding. His product knowledge is 5-star . Thank you

Great company. Easy to use and very helpful if needed.

Sage payroll is the gold standard. The software just works and the training webinars etc are easy to follow but not patronising - just right. The help desk is great and I honestly can't praise Sage enough. Supported me over the last 30 or so years - just excellent.

Our Sage HR onboarding training with Pamela Escalante was excellent. Her comprehensive knowledge of the product and her patience was much appreciated - thank you Pamela! Sage HR will enable us to streamline our leave management processes, produce detailed reports and share additional information with employees, from organisation-wide announcements to individual training records.

I trust this App this system helps me a lot

Very knowledgeable, understanding and patient.

Resolved my problem quickly.

Quick, easy and professional

In an age of endless frustration dealing with customer service bots and every other contrivance to stop you actually talking to someone, it was an absolute joy to find that Sage offer outstanding human customer support. The person I spoke to this time, Charly, was a model of friendliness, patience, understanding and knowledge. If only other companies would waste less money on automated solutions and provide well trained support staff, the world would be a better place!

The sage assistant Hope was very Professional and solved the querry very quickly

We are changing to Sage payroll and its all been a little daunting to set everything up. Lee Carlsen has been fantastic and patient and given the time to allow the changes etc to 'sink in'. I'm confident that when we go live at the beginning on the new tax year it will run super smoothly.

Quick through overview, answered all the questions I had and guided me through the process

Very clear understanding of my problem and great help in solving it.

My problem was easily understood. and after a short wait the information I needed was supplied The report were added to my Sage.

Sage 50 Accounts Company Login Issue After using Sage support online documents to troubleshoot issue we were experiencing with logging into one of our RDA companies, in the end had to contact Sage Support Team. Our case was assigned to Ellen, who was very helpful and friendly on the phone and discussed in great steps I'd already taken to see if there were any additional measure I could take. She decided that running some internal support tool would more than likely resolve issue, so after allowing remote access, within 5 minutes we were back up and running, she remained on whilst checking which was greatly appreciated. All I can say is this is how support desks should operate, the perfect customer experience, thanks once again :)

I had an excellent onboarding experience with Sage HR, thanks to the outstanding support provided by Pamela Escalante. From the very beginning, Pamela demonstrated exceptional professionalism, patience, and deep product knowledge. She guided us through the onboarding process step-by-step, ensuring that we fully understood how to configure and use the platform effectively. Her training sessions were clear, well-structured, and tailored to our organisation’s needs, which made the transition to Sage HR seamless and efficient. What stood out most was Pamela’s responsiveness and willingness to go the extra mile. She was always available to answer questions, provide practical guidance, and ensure we felt confident using the system. Her approach made what could have been a complex implementation process feel smooth and well-managed. Thanks to Pamela’s support, we have been able to successfully implement Sage HR and start using the platform to improve our HR processes. I would highly recommend Sage HR as a system, and I especially commend Pamela Escalante for delivering such a professional and supportive onboarding experience. Faldie Isaacs Mianzo Asset Management

Always exceptionally friendly, polite and knowledgeable staff who always resolve our issues

Great system, great service and support

I got an actual human who took my call and resolved my issue within minutes. Thank you!

Tech support, while rarely needed, answered the phone right away and knew just what to do to fix the problem.

The patience, technical and human relations skill of your staff to seeing the completion of a task from start to completion.

I’ve been using FreshBooks for one of my businesses for a number of years. I got stuck Formatting report and I called and got the help I needed immediately! Fast and easy!

I thought my account had been hacked when an alternative email showed up in my saved passwords and I thought I had been hacked. When I called the tech listened, understood, consulted with a colleague (second set of eyes concerning my inquiry), and assured me that the account was secure and the email was correct. He explained that sometimes a different email address and password can pop up when logging on another website. All account information was verify and nothing was changed in the account. Very patient and I trusted him

CLEAR step-by-step instructions!

Is it to use. Excellent customer service. Been a customer for over eight years.

Patience of the Representative to help me consider which subscription was best for me.

Our experience was great.

The person who helped me was very knowledgeable. Also very pleasant to talk to.

I am glad to be back and the customer service are human ! That creates trust in me thank you very much much. Siegmar

Easy to use platform. The custumer support has been fantastic!

The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars

Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.

I was treated professionally and the person i spoke with was very informative and made the process seamless.

Support was easy and instant without paying a premium for it...

Thank you very much