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Joshua was very thorough and helpful. issue resolved promptly and received a great discount on my annual membership

My onboarding session was easy to arrange and my advisor Abegale was beeu helpful. In my 45 minute seesion I was able to understand and navigate quickbooks for the first time. I highly recommend an onboarding session if you have never used quickbooks before.

Had an onboarding tutorial from Ken. Ken was brilliant and so friendly, he was so patient with me as I was having laptop issues at the time of his call but he was very patient and understanding. I feel I got alot out of our session and im glad I took the time to do the onboarding, I've not been using quickbooks long but I can already tell its going to make my life easier as im shocking with admin Thanks Ken

Very helpful clear and concise assistance and all my questions answered. The new system much more reliable

The call went well despite a delay on the line. The agent exercised patience and answered my queries politely. I feel confident to use QB now.

Support lady was super helpful. Sorted my issues straight away.

It's very helpful for a non-accountant like me to have access to live support from QB when I have issues and needs beyond my knowledge.

Paul was outstanding in solving my quick books issue. Professional, very calm and reasurring had the problem soved with the minimum of fuss. Excellent service.

Being a complete novice and just starting my own business I wanted an easy accounting system that would enable me to keep records and submit accounts for tax with as little time and hassle as possible. I chose Quickbooks and signed up for a free tutorial session with one of their experts. The lady that contacted me, on time, was so friendly and helpful. She was very patient and by the end of my session, I felt ready to get started and really pleased with my choice. I was then sent a follow up email with lots of video tutorials to help me along the way and access to further support wih the experts if I need it. Super impressed.

Excellent service from Kurt Resolved my issue very quickly and efficiently

Quick simple easy. Had a call back within an hour of opening account. Had a guy called Fritz. Couldnt help enough. Great service

Really helpful and patient

Was very helpful and patient with me.

Aldrin really helped me through getting back my quick books accounts , however I know it will take some time to retrieve all data . Slightly concerned simple start not right for me as it says not able to get in app ! & that’s the only way I do my accounts !

Clear, concise and Polite gentleman with good knowledge

So great to speak to someone friendly who can really help!

Although my query was not resolved but not because of the help I received but a technical glitch in the software which does not allow me to solve my issue the help I received was excellent from Louise and she tried everything to put it right and followed up a week later to check all ok. She explained everything clearly and tried her best to solve the problem. Cannot fault her help at all !

Paul answered my question and guided my on how to resolve the issue.

The technical support was excellent, Aldrin went through each issue thoroughly, making sure each was resolved.

The expert guided us through making new journals to correct mistakes, using screen share that worked really well

Chigo was extremely helpful, friendly and knowledgeable about Xero. He took the time to walk me through the software, answer all my questions and explain how I could make better use of its features to streamline and automate tasks within my business. He made everything feel much easier to understand, and I left the call feeling more confident about using Xero to manage my business finances. I really appreciated his support and would highly recommend him!

Excellent customer service. I Booked a 1-2-1 call to check all my settings. Ben knew exactly where everything was. He checked all my settings and explained every step of the process. He answered every question in details and made sure I understood everything before moving on. He was very friendly and helpful fun throughout the session..

Dara Raji was very helpful and he supported and thought me how to use xero accounting software.

John was really good at explaining the whole ins and outs of the Xero accounting software.

Ali was super helpful during my onboarding session. Took me through the different Xero features with clarity and at a good pace so I could take everything in. His follow up email summarising the session is also a useful tool I now have to look back on if needed.

Habib was excellent throughout our set up call. He was kind and patient and made me feel confident in what my next steps would be. Thank you!

Friendly, knowledgeable & patient.

Having this personal one to one online walkthrough the system was very useful as a new user to Xero. Summer Kimpton, was great at clearly explaining the functionality, whilst also answering the queries I had. Would thoroughly recommend taking up this free option to others.

Very useful and helpful thank you

An excellent on boarding call with Ali. He explained everything in a simple format and covered everything I needed to get going immediately.

He was professional and patient. He took his time to help me navigate the whole process.

Ben Mannix gave great customer support and service throughout my onboarding session with him. He was informative, patient and explained things in a way I could understand which helped my confidence. Overall it was a positive experience.

Ben was very attentive and helpful in explaining things.

I had an onboarding call with John after using the system for a few months. It was brilliant! The call was really useful so I'd recommend anyone new using the system to do the video call. We screen shared and worked through the functionality of the system as well as addressing any questions that I had gathered over the first few months. I've also rewatched the video to further update my system and John sent loads of additional "help" videos by email relating to the things that we had discussed. Thank you John!

Habib was amazing, easy to interact with, gave me an initial exploration of XERO, allowed me to be able to reconcile alone after the consultation. I would like a further session to develop my skills and to understand more about Xero, however to his credit he did send me an email with instructions after our session.

Onboarding was very easy, connecting my bank account to Xero was straightforward and I had a very helpful onboarding call with Ali. Good job.

I'd been struggling for hours to reconcile my P&L to this quarter MTD for income tax submission. Tried everything. I then raised a case and within hours had some guidance and with the assistance and guidance of Julius on the support team, I understood the discrepancy and have now successfully uploaded the data to HMRC. I've saved the "how to" instructions in my case notes just in case I can't recall why there could be a mismatch ;-). A great result arising from my first contact with Xero support and beats the socks off the person from my accounting firm!

Prompt and on point response, saved so much time and effort. Excellent customer service.

Very good customer service! I'm a new customer and the onboarding call with Ali Zaman was really really insightful - thank you Ali!

Habib very understanding and took extra time to talk me through the process

Super easy to use. Takes me less than 5 minutes a week to run my payroll, and adding and removing employees is very intuitive.

Never let down by the product

really easy to use.

Great, reliable company. They do all the tedious things.

Gusto is easy to use. I came from quickbooks, and Gusto is alot more forgiving, and easier to understand. I love it.

ease of use and setup. the system is functional with exactly what a small business needs without all these complicated add one other services offer.

I’ve had a great experience with Gusto! Their team is always very helpful whenever I have questions, and I really appreciate the support.

Good job, make my hiring process and payroll seamlessly easy

Easy transition for Paychex THANKS

Gusto if affordable and effective, the customer support consistently reached out to see how I was doing, and I really didn't need a lot of help anyway because the process was straightforward and easy to follow.

Intuitive interface, lots of capabilities, helpful help desk when I get lost

We have been very happy with the service and the platform. The only thing I would recommend is that clients have phone numbers that are direct numbers to their associates managing their accounts versus a global email that has to be sorted to get to somebody. There should be direct access with phone numbers

I run payroll for my small marketing company through Gusto. Today I connected my AI assistant directly to Gusto using their official MCP server. It was a simple sign in and approve. No API keys to hunt down, no developer program to apply for. My assistant was reading my payroll data within minutes. Other software companies make you beg for API access. Gusto just built it. This is how it should work.

I'm surprised to see the low reviews for Gusto as I have not had the experience others seem to be having. I've used Gusto for two businesses now: a brick-and-mortar pet service business with ~8 employees and my solopreneur biz operations business. In both cases, the platform has been a saving grace in making payroll, payroll tax, and unemployment insurance compliance easy and giving me one less convoluted business process to worry about. I've never had any issues with payroll, with my taxes being paid appropriately and on time. I have not used any of their other services like benefits or time tracking. I have had to interact with customer service once - a couple years back - and the interaction was good and my issue was resolved. I don't have the pet service business anymore but I've been a Gusto user collectively for ~6 years and I'm very happy with the platform.

My experience with Gusto has been great. Customer service, how they file my taxes and complete all of the extra paperwork that we don't have time for. 10/10!

I'm giving these guys 5 stars for their idea. I think they could be great. I love the idea. But. But. Fidelity uses voice verify and I think that with this great idea that is Gusto voice verify would solve a lot of their problems. Still. Exciting ideas

Easy to use and great customer service.

I have been using Gusto for 2 years now. As I bring on clients I insist they switch to Gusto if they are with a different processor. Gusto has been attentive, helpful, quick, and accurate for me and I did not find those qualities in other companies. The low price helps as well. My clients are small businesses with less than 10 employees.

Gusto is an excellent time tracking company with a myriad of perks for organization of your income.

We chose Gusto for its perfect price point for small-to-medium businesses. The platform is user-friendly, and the scalable options have allowed us to grow without friction. Support and features meet our evolving needs.

I was struggling a bit to get started with the programme so phoned the Help Line. Zion got me going on the right path in a knowledgable, calm way. Simply excellent help.

I needed help with Sage50 Accounts and Ben couldn't have been more helpful and got me up and running in no time at all. I would recommend Sage without any hesitation. J Milligan

Called for a solution to a problem, It was resolved quickly & with a sense of Humour ..excellent

I was feeling very nervous but Tony talked me through what I had to do and the issue was dealt with in moments

Excellent and clear advise - my query was answered immediately and helped me on payroll

Very helpful and talked me through what I needed to do to resolve my problem

Luke helped us correct a mistake. He is very patient and helpful.

In an industry that is not known for it's good tech support, Sage really buck the trend

Michael understood my needs & gave fast and easy to follow advice.

your colleague was very helpful and explained out what i had to do

I had a very positive experience with Sage's online chat support. My issue was resolved quickly. The advisor was knowledgeable, professional, and easy to communicate with throughout the conversation. The process was straightforward, and I received the help I needed without any delays. Overall, an excellent customer service experience. The only improvement I would suggest is providing a copy of the chat transcript afterwards for future reference. Highly recommended

I recently contacted Tommy on the Sage Payroll Help Desk and was very impressed with the service I received. He was friendly, professional, and easy to talk to, which made the experience both positive and reassuring. His support provided was knowledgeable and demonstrated a strong understanding of Sage Payroll. Both my queries were dealt with efficiently, and Tommy took the time to explain the issue and solution clearly, ensuring I fully understood the outcome and what to do next. It was evident that he was experienced, as he quickly identified the cause of the problem and provided practical guidance without any unnecessary delays. Tommy's confidence and expertise gave me confidence that the matter was being handled correctly. Overall, I received excellent customer service. The combination of friendliness, knowledge, and experience made the interaction highly positive, and I am help to continue to use the Sage Payroll Help Desk.

A calm, knowledgeable and helpful assistant managed to get me out of my stew and into being able to do what I needed to do without another three hours of dull form-filling.

Contact with Sage Technical support was quick. My problem was solved professionally and politely on one call.

Easy to get through on phone and speak a very helpful and knowledgeable advisor

My tech was not only polite but very knowledgeable and knew what the solution was immediately

Excellent customer Service and very efficient in dealing with my query.

Musaphi Langa AMEN 🙏♥️🫶♥️

I worked with Kaylene on a problem I was having logging into the system on a new computer. She was professional and extremely helpful and fixed the issue in a few minutes. She was polite and patient and knew exactly what the problem was right away. Customer Support should have more people like Kaylene as she saved me so much time and energy that I wish I had called Sage about this issue a few weeks ago instead of thinking my IT guys could fix it. Thank you for the help Kaylene and Sage.

Absolutely fantastic support from Sage today! I had an issue with a client's MTD Income Tax reporting that I couldn't resolve myself, despite checking all the settings. The Sage support team were brilliant, understood the problem and managed to get everything corrected and working as it should. They were friendly, knowledgeable and genuinely helpful. It's such a relief to speak to someone who understands the issue and can actually get it resolved. A positive experience and excellent customer service. Thank you so much!

I immediately got a call and the solution came without delay. Exactly what I needed.

Fast pickup time and good support throughout the call. We got my issues resolved relatively quickly.

I have used FreshBooks as my business platform for several years. I love its simplicity and efficiency. I also love that they take security seriously. I received a phishing email from a FreshBooks account. I reported it and FreshBooks shut it down immediately. Bravo, FreshBooks!

Super helpful and very quick to reply.

Fast and concise!

The guy was easy to talk to and understood the limited working knowledge of computers I had. He tried different approaches to solve my problem. And stayed attentive to me until it was solved. had a good laugh at the simplicity of the solution. He asked if that was any other issues. I said no. He was great!

It is easy to reach a live customer service representative to assist with any issue. Problem was resolved quickly and easily. Freshbooks is always the best!

The support team was really helpful! I had made contact with multiple different people and all were extremely polite! And even though my situation was less than ideal to figure out, they did all they could and in the end helped me with my issue. The only thing I would say in terms of criticism, is maybe for the responses to be a little quicker. I completely understand they probably have a million things going on, so I’m really thankful they were even able to help me. But there were multiple times when I would respond via email to their questions, and it would take a day to get a response back.

Jenn was very helpful and patient w me trying to get FreshBooks back up and running after being down for several months. Charges would not flow thru to FreshBooks

Great and helpful service !!!!!

Unbelievably good customer service!

Love your product and how responsive you are to issues and questions. Every time I've had an issue there was a solution. Your customer service rivals any I've ever experienced! Freshbooks has that small business feel in an incredible and affordable product!!!!

Excellent customer service as always - even when i am not currently a client. Would gladly return - if i ever leave retirement 🤣

I have had excellent service and not so good. Two of the three have been excellent. I love your product. Love it

A very personable staffer helped me with my problem, and resolved the matter quickly. I [also] enjoyed chatting about our hopes that the Maple Leafs would do much better in the NHL this season!

Understanding customer service

Great customer service!

In an era where most B2B financial platforms are hiding behind unhelpful chatbots and scripted support loops, having direct access to knowledgeable human expertise is a massive operational advantage. The standing sentiment across recent user experiences—specifically regarding representatives like Pablo, Martha, and Mandy who provide immediate, clear solutions without the runaround—reflects what I look for when recommending software to my clients. Transitioning away from clunky enterprise tools or overpriced legacy options like Harvest should reduce administrative friction, not create new bottlenecks in your billing workflow. Whether you're configuring complex payment notification wording or navigating a learning curve from QuickBooks, having an accessible helpline staff that actually understands the nuances of small business bookkeeping makes all the difference. For lean ventures trying to protect their cash flow and maintain momentum, FreshBooks continues to deliver the human touch and intuitive UX required to keep focus squarely on client deliverables and sustainable growth.

Customer service is always nice and courteous when you get the right person on the phone to help you and speaks English.

I was looking for a Harvest alternative after it was acquired by Bending Spoons and I got my annual invoice for 10 times the old plan's cost. FreshBooks is a complete solution for a solo entrepreneur like me. The interface is easy to understand and when I had a question, customer support was quick. I'm happy I tried FreshBooks!