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Very helpful and gave me a good overview of quick books. John answered my questions very well and gave clear explanations of the different parts of quickbooks.

Can’t fault the experience Val was patient with me as I am a novice to this and made me feel very comfortable Fantastic informative session Thanks Val

Daniel was a great professional. He had patience and was very helpful showing me how to use quick books. A real pleasure having him teach me. Thanks Daniel.

Edrian made my startup on QuickBooks very easy. He was patient, friendly and explained things very well. He is a credit to your company.

I’ve just had an hours phone tutorial to help me navigate my new Intuit accounting software. The Lady that I spoke to (Val) was very patient with me and made sure that I understood everything that she was saying before moving on to the next step. My phone appointment was booked yesterday for 11.05am and Val called me exactly on time. Yes, they called me. I’m very happy, thank you Val. Kind regards John Borthwick

very helpful support from Shem

Prompt, courteous and clear understanding and solution to my issur

Nigel who was talking to me today with an issue with my invoices on quick books, I cant thank him enough in sorting out my issue. We were on the phone for quite a while sorting this out, and he was very understanding and patient with me if I did not understand what he was asking me to do. A credit to your company

A very useful session that helped me to understand the basics, with time to answer any questions I had.

Clear and helpful info, delivered with a personal touch!

I was listened too and given different options to make my decision, getting things done was painless and no bother.

A really nice and happy person at the other end of the line. And while she did not know the exact answer, we worked thru it together solving the issue. Great Service.

Great customer Service there with what you need when you need it , and always learn something new.

Great customer service, helped resolve my issue fully. Thank you

Irish was great. really helped a lot

Excellent. Thanks Van for the introduction

The onboarding call with Fretzie was massively beneficial. She was really helpful, explained things clearly and went above and beyond to give me tips and ways of doing things that would specifically work for my business. Thank you!

Great support, very helpful and took the time to walk through all the features of their app. Very useful tool!

Extremely useful session, good pace, well structured, friendly host, and I was given opportunity to ask questions where needed. The session finished with methods I can use to get extra support in the future. Thank you.

I recently completed an onboarding call with John Michael, who was incredibly helpful. Having used QuickBooks Self-Employed for many years, I was delighted that most of my existing data could be seamlessly transferred during the upgrade. John Michael guided me through QuickBooks Sole Trader. I had explored some features prior to our appointment, allowing me to ask informed questions. He pointed out where to locate various functions, tailored the settings to suit my business needs, and shared tips to simplify processes for the future. John Michael excelled in addressing all my inquiries. Thank you, John Michael!

Customer support is amazing

Robyn was a huge help during a payroll setup that wasn’t straightforward. We worked through everything from getting the opening balances right to ensuring each employee’s pension was set up correctly. She’s extremely knowledgeable, and just as importantly, patient and friendly throughout the process. Thanks so much, Robyn!

Quick response and understanding of problem

Very quick to respond and easy to follow detailed instructions.

Spoke With Haron who fixed my issues incredibly quickly, he is very good at his job! Give this man a raise

Habib helped me understand Xero and what it is capable of, and how to complete tasks for my business

Excellent intro session with Dara and great software. Will save me hours!

Ashley was exceptionally thorough and efficient. He called when he said he would call and resolved our problem without delay or fuss

Very user friendly. Easy processing

Great interface, responsive staff, proactive approach.

The organisation I subscribe to, to help my business, were offering a special deal for a limited time on subscription plans. The deal would end in two days. I was very interested but needed a question answered first. It was very late in the evening. I submitted my question thinking it would be the next day that I'd get an answer. Ten minutes later I received a reply by email. I was very surprised and happy at the quick response. The answer was favourable too and I signed up straight away. I received prompt service, and a clear understandable answer, that had a great outcome. Very professional

Compared to my past experience, using Xero is much faster than what I had before.

She helped me alot

John was informative and helpful

Very helpful my experience was create

Real live human being providing support and working hard to solve a problem he didn't immediately know how to fix

Great reply. xero software needs to update to allow invoice to have a form added automatically.

I have used a few accounting software in my career, and Xero is my far the best. The system is so user friendly and the support is amazing. The support staff are always so happy to help, they are always quick to respond and so helpful.

Very easy to use and navigate, would recommend to all business owners.

Great guidance. Its easy to understand and use.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

Great and prompt customer service. Easy to use employer portal!

Fast and easy!

Very patient and helpful to walk us through steps to accomplish what we had called about.

I am giving 5 stars for Gusto based on: Ease of use, fair price point & stellar customer service when I called in. Thank you for your excellence!

Sage help line has incredible people to help with any issues or problems. They are patient, and knowledgeable

Always great speaking to Sage Help they're friendly, intelligent and a pleasure to deal with. Magicians of their art too, they solved every problem I've ever had!

Excellent customer support, easy to get through and spoke to an actual person who knew exactly how too help me and resolve my issue

Superb support from Pamela who answered all our queries promptly

Support was fantastic, everything well explained , I am not great with technical details , however my host was very patient, friendly warm, constructive and easy to understand her instructions

Already made clear in the survey earlier but not only was I given the advice I required but also I was given time to act on the advice before the conversation ended- so much better than AI generated options to select from.There was a human and humane sympathy for what was a dilemma for me.

Fabulous staff at Sage, always really helpful and knowledgable about queries that I have had. I would highly recommend them as a service.

I have been using Sage Payroll for a few years now, it’s very easy to understand but if I ever have a problem the staff are all very helpful and non judgmental. I would recommend this Company.

Tony was very knowledgeable & helpful. He helped me through a very difficult problem & had a lot of patience.

Quick, polite, friendly service. 10/10.

problem solved easy and fast

There’s nothing more frustrating than when things suddenly stop working the way you’re used to. I usually try to solve problems myself before contacting customer support, but I had run out of ideas. Liam diagnosed the issue with my missing sage reports and implemented a fix so quickly—I never would have found the box that needed to be ticked! - Top service.

Sage understood the problem very quickly and provided a "hand held"walk through of how to solve it

Sage is a great product and the technical help when needed is first class!

While it was only a quick question the response and help I received was as always courteous and quick to resolve my query.

Professional and knowledgeable staff that sorted my problem with ease

Sage is the top dog when it comes to accounting software. I have experience with Quickbooks and Xero and they are very good too, but Sage stands out as the software of choice for accounting professionals.

The staff member that I dealt with was extremely professional, knowledgeable and calming when I had made a small error - the support was excellent

I am new to payroll and to Sage and it can be quite daunting. But I have found Sage to be very customer friendly. The team on the end of the phone are excellent, being knowedgeable and patient and answering all the questions I have. Every Sage team member I have spoken to so far have been clear and easy to understand and so helpful, it made all the difference to my experience with using Sage for the first time.

Sage are pure and simple top of the pops. Very forthcoming with information and always on hand to answer any queries. Thank you to the Sage Team.

I thought my account had been hacked when an alternative email showed up in my saved passwords and I thought I had been hacked. When I called the tech listened, understood, consulted with a colleague (second set of eyes concerning my inquiry), and assured me that the account was secure and the email was correct. He explained that sometimes a different email address and password can pop up when logging on another website. All account information was verify and nothing was changed in the account. Very patient and I trusted him

CLEAR step-by-step instructions!

Is it to use. Excellent customer service. Been a customer for over eight years.

Patience of the Representative to help me consider which subscription was best for me.

Our experience was great.

The person who helped me was very knowledgeable. Also very pleasant to talk to.

I am glad to be back and the customer service are human ! That creates trust in me thank you very much much. Siegmar

Easy to use platform. The custumer support has been fantastic!

The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars

Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.

I was treated professionally and the person i spoke with was very informative and made the process seamless.

Support was easy and instant without paying a premium for it...

Thank you very much

Agent was knowledgeable and patient. Answered many questions after explaining how to migrate my company.

Prompt accurate assistance.

Pricing is great, customer service is very responsive.

Responsive customer service.