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I had my set up tutorial call following opening a new account The tutorial was clear helpful and personalised one to one and all part of the subscription fee

Problem solved.

Great listener and communication from call handler

clear patient instructions from Jeah made this a good experience

It was a great help for me

Cassandra was excellent Strived to solve my problem and explored several solutions without losing determination and resolved the issue Welcoming and friendly Very impressed

Cassandra gave thorough and in depth support above and beyond, she was patient and understanding and explained in clear terms so that I understood the process and resolved my query.

Support session tailored to my individual needs. Helps to have a phone you can put on loud speaker or a headset to allow you to navigate the system and make notes

Resolved my payroll issue promptly and with confidence. Friendly interaction with Cassandra.

Excellent, super personal service and representative took the time to show me around the online product.

Cassandra was able to effortlessly show me through how to carry out a supplier overpayment using the resolve difference. Very helpful for the future.

Nigel who handed my enquiry was excellent and went through all the nesscary steps to get the situation resolved. Thanks

Spoke with Nigel from the QB support team today regarding an issue with VAT & the connection to HMRC. Nigel was keen to understand and help. He was clear, confident, personable and knowledgeable. Most importantly, Nigel was able to resolve the issue I had quickly! Thank you.

Session made easy. Especially since I didn’t have much of a clue on what to do

Very helpful and patient as we hadn’t used Quickbooks before. Told us everything we needed to know to get started.

Glazia was very helpful and patiently assisted as I started using Quickbooks and answered questions. Thankyou

Cassandra was so helpful and patient. Together we figured out my problem and got it resolved.

Cassandra was very helpful and a pleasure to speak to, she resolved the issue very quickly and made sure I was getting the best out of using quickbooks.

it was very helpful and took time to guide me on the steps

I have started to go self employed, quickbooks is definitely going to make my life easier , I have just had a tutorial which was done by a lovely lady and not AI . I actually feel more confident about invoicing people and setting up my own business

I have had a great experience using Xero for accounting and bookkeeping. The platform is very user-friendly, well laid out, and makes managing finances much easier and more efficient. I especially appreciate the automated bank feeds, invoicing features, and easy reconciliation process, which save a lot of time and reduce errors. The reporting tools are also very helpful and provide clear insights for both business owners and accountants. Xero integrates well with other systems and allows smooth collaboration with clients, which is a big plus in my line of work. Overall, it’s a reliable and professional accounting solution that I would highly recommend to anyone looking for cloud-based accounting software.

1. Procedure for getting in touch with live agent was quick and easy. 2. After explaining the problem (Stripe issues) agent quickly identified the incorrect settings that I had set up. 3. Agent talked me through using shared screen processes on how to correct the bank balances. 4. Extremely patient - I'm slow, not so young - agent was very helpful in directing me to the correct icon, etc.

Xero has been an excellent accounting platform for our business. It’s easy to navigate, performs consistently, and helps streamline day-to-day financial management. The features are well designed and make bookkeeping and reporting more efficient. Overall, a very strong product and a valuable tool for any small business.

Efficiency

My problem was not so much a Xero problem but rather a third party integration. I did not know how to resolve it, but the Xero customer support person I spoke to carefully considered the options and sent me a list of third parties that could help. I followed up on all of them and settled on one that provided exactly what we were looking for.

I received a very prompt response to my enquiry and the issue was settled quite easily whilst sharing my screen, over the telephone.

Onboarding with John was great, super accommodating, knowledgeable and generally enjoyable to chat with. Got the info I need to make me feel comfortable moving our system over to Xero and equipped me with the tools I need to figure out whatever I won’t know going forward. Great stepping on point for me

Really efficient support. Problem was diagnosed quickly and all sorted. Very easy process. Thank you

I am new to Xero, and I needed help on a topic. The matter was resolved quickly, and the information was very helpful, and was resolved in a quick timely matter

I am making the moving from QBO to Xero and needed some guidance. I was given help by Anchal who actually set up a time to help me over a call and OMG - she was incredible. I look forward to getting my whole business over to Xero. It was wonderful to work with someone as patient and kind as Anchal!

The efficient service and the call made it personal. I was impressed with all the help I received. Many Thanks Great Job

my problem was resolved quickly

Really easy

Awesome tool for me and my business, it is saving me a ton of time.

Really helpful. Listened and answered my questions.

Taahir is truly remarkable! He addressed all of my inquiries with exceptional politeness. He has extensive knowledge not only of Xero but also of HMRC online support, which proved to be immensely beneficial. I was struggling with some areas in Xero but with his support I managed to overcome those challenges confidently. I wish him well and success.

We had a really helpful call with Harry who managed to solve a resistant problem around AL calculation much to our relief! It was so good to be able to speak with someone and not be faced with a wall of automation. We were blown away by an additional and unexpected gesture a couple of weeks after the call which, frankly, has secured my loyalty to Xero for life! Thanks Harry (and Xero).

I'm very happy with the support team at Xero, the information Mathu and his team has provided was excellent. They fixed the issue within short time.

Dara Rai was fantastic and showing us how the Xero system worked. He was very patient with our lack of IT skills and really explained carefully what we had to do. We are so glad that we signed up for the on-boarding training and would thoroughly recommend others to do it too. If you are lucky you will get Dara too!

Dara was extremely helpful in resolving my friction points and am now comfortable that Xero reflects the underlying substance of my economic business transactions accurately. Appreciate the knowledgeable and effective session with the Xero support team.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

Great and prompt customer service. Easy to use employer portal!

Fast and easy!

Very patient and helpful to walk us through steps to accomplish what we had called about.

I am giving 5 stars for Gusto based on: Ease of use, fair price point & stellar customer service when I called in. Thank you for your excellence!

The process from logging the call, to receiving and using the report that was designed, was very smooth and achieved what I wanted to achieve.

Instant response as always knowledgeable and patient customer support Query resolved and helped anticipate any potential problems ahead First class!

Recently had to contact the Sage technical team due to an error making it impossible to log in. This was down to my laptop rather than the programme itself. Jordan was very patient, knowledgeable and clear in guiding me how to fix the issue. Compared to other services I have used in the past it was very refreshing that my issue could be fixed so promptly. I didn’t have to hold for hours either which was a huge positive.

I rang Sage today with an issue I was having. I am not the best on computers but Peter whom I spoke to was very polite and patient and explained everything to me, resolving my issue without a problem. His customer service was excellent and he put me at ease. I would highly recommend Sage support.

I love sage ! team always ready to help solve any issues I have.

Quick response. Very helpful and patient.

The system is easy to navigate.

Great communication, clear instructions and extra advice. Overall a great product and customer service.

Sage have excellent advisors. So good to be able o Chat with someone who understood the problem and gave easy to follow advice.

I use Sage 50 Accounts and Sage Payroll. I find the software straightforward to use. When I need technical support it is easy, one phone call and done. Sage is the only supplier that I interact with where I can speak to someone on my first attempt. Everyone I have dealt with over the years are experts about their Sage products. I consider Sage staff as being the best trained people that I have ever interacted with. I highly recommend Sage for your accounting and payroll software needs.

Great customer support.

I needed to upgrade my Sage software to the latest version and was unsure what to do. On ringing Sage I spoke to a chap called Anthony who took me through the process clearly and easily. He was very polite and helpful to me as I am not the best with technology! Thank you

My issue was quickly rectified and the service was both friendly and professional. Very pleased with the support given.

Sage might seen rather expensive at first glance but the quality of support more than makes up for it. No hanging around waiting for call centres. Straight through to customer support and software engineers who really know the system!

My telephone call to the helpdesk was answered very quickly, and the person I spoke to was very helpful, knowledgeable and friendly.

Excellent knowledge and attention to detail by Keith on the report design team, to achieve the required results. He succeeded, where business partners have previously failed.

GREAT SERVICE Phone is answered quickly The agents are super helpful and knowledgeable The best service I know of

User friendly advanced technology with quick responses by technical support staff.

I use sage for payroll and I always find the staff really helpful if I have any queries. Nothing is a problem for them.

After signing up to Sage HR I was lead through the onboarding by Philip Daly who was extremely professional and through. Philip answered questions that were relevant to me rather than just following a script. The software is very user friendly and will help our business and employees. Great experience

Our experience was great.

The person who helped me was very knowledgeable. Also very pleasant to talk to.

I am glad to be back and the customer service are human ! That creates trust in me thank you very much much. Siegmar

Easy to use platform. The custumer support has been fantastic!

The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars

Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.

I was treated professionally and the person i spoke with was very informative and made the process seamless.

Support was easy and instant without paying a premium for it...

Thank you very much

Agent was knowledgeable and patient. Answered many questions after explaining how to migrate my company.

Prompt accurate assistance.

Pricing is great, customer service is very responsive.

Responsive customer service.

The technician was helpful & real … did all that could be done for my situation 👍🏻

Any time I have called with an issues or confusion, they figure it out very quickly. They are very courteous and professional. I love this system!

Quickly resolved my issue

Stellar support and very easy to get in touch with support.