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Good customer support following issue with payroll.

Great software and very good customer support.

Very polite and knowledgeable customer service rep

Got expert help from Fretzie, she helped with how to use QuickBooks. Spent over an hr making it extra easy.

Daniel was very friendly and patient with us. He asked us the right questions to get to understand what we needed help with and he clearly understood the topics. Thank you

Cassandra made me feel at ease straight away. She was patient, professional and showed no signs of wanting to end the help. I did have quite a few issues as Quickbooks is new to me and I'd ended up causing many problems so our phone conversation was probably extended way past the usual length of help. Thank you

Megan was outstanding she solved my issue with a reconciliation very quickly. Thank you!

Abdelrahman (Baba) has been very helpful. He made sure all the issues with my QB were running properly and sorted. We covered connecting to HMRC for MTD for Income Tax, connecting bank with QB and accepting payments from customers by card or bank. It’s a feature that can be turned off/on for the future. Thank you very much Baba!

I was apprehensive before the tutorial because of not using software before but the tutorial was very comprehensive, detailed and very helpful.

Always a quick response... always sort my problems and work through until completed.. great service

I was very sceptical about the support I would receive from the 45 min call I had when signing up to QuickBooks, but the advisor was patient, methodical and able to give me confidence moving forward with MTD.

Very Helpful Customer Support/ Service helping me set up my account

Walked me through steps of the portal and explained in detail how to undertake tasks vital for my business.

Very helpful and friendly expert advice. The screen sharing worked really well and there was no rush to get through the topics I needed help with. The software looks very straightforward to navigate and connects easily with HMRC. Would highly recommended!

45 min onboarding call to help me understand & use QB for the first time. Very professional & helpful. Thank you :)!

The online tutorial was very helpful with some initial problems I was having . Once i was shown where to locate issues I was having it was very easy to resolve them

Absolutely outstanding support and service. The best help I’ve ever had from any form of online support. The expert went beyond what I would expect and is an absolute credit to QB.

Very very helpful. great lady

Very efficient and friendly Great system to use

Step by step instructions Excellent

Excellent customer support. Setting up guidelines very informative so getting started was problem free.

App is very easy to use

Quick and efficient response

John was super helpful and made things easy to understand

Excellent session with speedy resolution to complex banking setup issue. Clear and concise, just what was needed. Thank you Habib.

Habib went over some interesting points that aren't included in general tutorials, and I found this very useful. I found Habib to be polite, patient and easy to follow. I enjoyed and appreciated that he tailored our onboarding call to my needs.

I am fairly tech savvy, but numbers and accounting isn't my craft. When I completed my onboarding call with John, I felt confident I could take control over my finances and run things like a well-oiled machine. Thank you John, for your simple explanations and easy to follow walkthroughs!

The topics are clearly explained, and I appreciated the mix of text and video content, which caters to different learning styles. The platform is user-friendly, and the final exam accurately assesses the material covered. Overall, it was an excellent experience—efficient, straightforward, and highly effective for evaluating my knowledge

If you're looking for a finance management system that is intuitive to operate and makes doing financial management easy, even for a small business, we would recommend Xero.

Really helpful onboarding call with John- very tailored to my needs. Feel much more confident now.

Sam was amazing! He was patient and kind.

quick responces and instructions on what to do were very clear and precise

Friendly, easily accessible on-boarding session with John who put me at ease and helped me learn at my own pace. I was terrible at accounting in school but can see Xero is going to be a game changer for me especially with MTD.

Easy to use and staff are very helpful.

Outstanding Xero onboarding experience! The support team guided me seamlessly through setup, training, and go-live across our business. Their expertise saved us weeks of headaches and got our finances running smoothly. 5 stars – highly recommend

I booked a free online support call having signed up for MTD. It was knowledgeable and able to make it unique for what I needed. It was followed up by a helpful email summary and instructions reminder

Very pleased with support I received with an issue I had. Prompt. Thumbs up.

In spite of how I was set up it was made clear and simple in the method of explanation that was made. All in all pleased with how it was all dealt with

I got into a right old pickle and Paul sorted me out with kindness and humour.

She was very kind, patient and a good listener and helped me to resolve my problem.

Having worked with numerous payroll and HR systems, Gusto stands out as the best. The platform is intuitive and easy to navigate, and the customer service is truly exceptional, responsive, knowledgeable, and consistently helpful.

I have recommended you to other small business owners we know. The staff are always so helpful when I call with a question and go above and beyond to help me resolve my issues. I never thought I could do payroll for our small business myself.. but Gusto has made it so simple!

Fantastic company to work with!

Very simple and easy to use. Keeps payroll at a reasonable price, and I was able to eliminate paying an accountant.

Aymen is an outstanding customer service agent at Gusto super knowledgeable, patient, and genuinely helpful and she resolved my concern on getting logged in quickly with clear explanations and a friendly attitude that made the whole interaction feel easy and stress-free! 5/5 stars, highly recommend

I appreciate how simple this company is and how it makes it easy for a business owners no matter who you are to be able to do business correctly I use this company and it has helped me to stay compliant and to learn how to do business intentionally.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Kevin with the Sage support team provided excellent support. He was very patient, resourceful, and thorough. The issue was resolved and more importantly, Kevin educated me on what he was doing and why.

Great experience! Danielle Easterly was very patient and helpful.

Sage tech guys are really helpful and knowledgeable Thank you Sage

What an extraordinary customer support experience!! I am not at all tech-savvy so I needed a lot of hand-holding through migrating from a desktop to cloud. I was quite nervous about the process, but Danielle made the entire experience a breeze with her patience, technical knowledge and her super bright personality!! She should be teaching classes on customer support.

Instead of having to take time that I didn't have to download a new SAGE P11d version and then restore from the old version, Robert from SAGE Technical Support speedily and successfully did it all for me, which meant I could get on with other work. Much appreciated.

Excellent Technicians

Phillip has been amazing really helpful showing me te benefits of sage HR

Excellent, friendly and knowledgeable call handlers. I have no worries about contacting them if I have a problem not matter how small.

Phone call to Sage support to solve a Dashboard problem which i could not resolve myself, and spoke to Jack who was very knowledgeable,helpful and most of all patient!

I cant speak highly enough of the service you get from the sage representatives, absolutely superb service from start to finish. Whenever I contact them whatever the query they always go above and beyond to help me they are always so friendly and eager to assist you. I don't know of anywhere else you get this kind of service and its truly refreshing. I would never change from sage because of this, Alex was outstanding today helping me with my query! I highly recommend !!

One big thank you to Natalie Cade. My colleague and I had a one to one session, to have an overall of our payroll to start 2026/2027 with a fresh slate. So incredible helpful, showing us around the system and also best practices on how to deal with various elements. Learnt an awful lot in this training. Natalie has been very kind and offered to assist if anything we did not have time for, that we feel we really need and that in itself is invaluable.

Excellent service, Jared was very helpful and patient and my query was resolved immediately.

They are always willing to explain and help even when you don’t quite understand very patient

Junaid Bains was very clear and soft spoken. As great person to talk and support. Thanks again Junaid Pam Waterhouse

Pamela was really helpful in onboarding us to Sage HR, we had 2 sessions in total and covered pretty much everything I needed to know, step by step. She even arranged a follow up in a few weeks to see how we were getting on. Highly recommended.

Tony MacDonald we helping me today and the customer service was excellent. He was so helpful and patient, and he came to a resolution very quick. Much appreciated 

SageHR have made the transition on to the platform straightforward, and I am very excited to use the system. In particular, Pamela Escalante has been very helpful and responsive in guiding me through the set-up and answering any queries. She has given me a lot of support and information, and goes the extra mile to explain why something works the way that it does and alternative ways to use the system when I have encountered a roadblock. I feel confident that SageHR will allow us to automate and centralise our people management effectively! Thanks, Pamela and Sage!

Lee has been exceptional in the Sage Payroll Onboarding, providing clear steps and answering queries or technical issues immediately. Very polite and professional. Couldn't have done it without his support both on Teams and via Email.

I have nothing but praise for Pamela Escalante, she has gone over & above on her onboarding us with Sage HR. Every question I've asked, has been answered ( & I've asked a lot) She answers email's quickly & is very helpful with all that I've needed. Her explanation is clear & precise. Thank you :)

Support that you can always count on

It's a very easy way to get invoices paid and keep up with the bookkeeping.

My preferred alternative, so glad to have decided to leave QBO behind and give this service a try.

Easy to learn!

I got an actual human who took my call and resolved my issue within minutes. Thank you!

Tech support, while rarely needed, answered the phone right away and knew just what to do to fix the problem.

The patience, technical and human relations skill of your staff to seeing the completion of a task from start to completion.

I’ve been using FreshBooks for one of my businesses for a number of years. I got stuck Formatting report and I called and got the help I needed immediately! Fast and easy!

I thought my account had been hacked when an alternative email showed up in my saved passwords and I thought I had been hacked. When I called the tech listened, understood, consulted with a colleague (second set of eyes concerning my inquiry), and assured me that the account was secure and the email was correct. He explained that sometimes a different email address and password can pop up when logging on another website. All account information was verify and nothing was changed in the account. Very patient and I trusted him

CLEAR step-by-step instructions!

Is it to use. Excellent customer service. Been a customer for over eight years.

Patience of the Representative to help me consider which subscription was best for me.

Our experience was great.

The person who helped me was very knowledgeable. Also very pleasant to talk to.

I am glad to be back and the customer service are human ! That creates trust in me thank you very much much. Siegmar

Easy to use platform. The custumer support has been fantastic!

The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars

Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.