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The gentleman I spoke was professional, polite and brilliant advise

Agents were very thorough and patient in providing support!

Excellent initial training and showing of the system.quality product and service.

Very friendly and knowledgeable help given. It was pleasure to talk to Cassandra.

Daunting with the whole MTD coming into effect next. So took the plunge but what appealed is the free 45 minute generous phone call to assist setting up! Wow that’s service. Really amazing and made be feel confident to use it

Nigel, from QuickBooks Support, was very polite, helpful and knowledgeable. He patiently listened to the problem and gave me the solution.

Cassandra was very clear and helpful to work with in helping me sort my issues. Within a few minutes of needing assistance she was on the phone to help me through.

The onboarding training was comprehensive and easy to follow. In 45 minutes I learnt all I needed to to be able to manage my account and deal with my SA tax return.

Staff was very professional and very helpful

The person who led the session called Fretzie was extremely helpful and patient with me. Although I still have a long way to go with getting to grips with QuickBooks she has given me me a great start.

Talking to a friendly, knowledgable and patient expert made my learning process so much easier to follow

I had a problem I couldn't get to the bottom of. The bank reconciliation history report was showing an unreconciled deposit that was obviously not correct. However, when I looked at the bank account in COA the deposit wasn't there. When I clicked through on the rec history report, the transaction history said the nominal code was Cash Account. So why was it on the Bank rec history report? The support agent hit on the answer, the client had corrected the transaction after producing the reconciliation history. No warning was given because the transaction had not been reconciled. We proved this by looking at the audit history and be reconciling the bank in real time. Only someone with good accounting knowledge would have been able to solve this one. Great to know the support agents understand the program and understand traditional double entry.

A special thank you to Cassandra Ritchie who has helped us solve an issue we have been having with QB for over a year and no other agent has been able to solve. She was absolutely excellent!

Vee in PAYE customer services was fantastic. In 35 minutes, she resolved an issue that has been escalated to the highest echelons of engineering for 6weeks! I was about to leave QB when I was lucky enough to get through to her. Absolutely excellent representative. Friendly, efficient and effective.

I contacted the support line. The gentleman that assisted me - Nigel - was fist class.

Helpful with a tailored approach to my needs.

Spent 30 mins help me to set up the system - made it very easy for me to understand

Daneel was extremely thorough at taking me through the onboarding session. He made everything very clear and answered all of my questions as we proceeded. I now feel confident to begin using the Quickbooks software for my business, thanks again Daneel!

I had my on-boarding session with Daneel, and he was excellent. He was kind, patient and incredibly helpful. I am completely new to being a sole trader so found the session incredibly useful

Vincent was a true professional very polite, very knowledgeable and a great help. In my opinion a true example of how customer service should be!!!

I am satisfied with

Very prompt

Outstanding customer service. The call-back time is excellent, and the technicians are extremely knowledgeable.

System is user friendly, as long as you follow the steps you get the correct results

Thank you for your assistance. Your response was very quick, and the explanation you provided was clear and detailed. I appreciate the quality of your customer service.

Habib was very knowledgeable and efficient with our alloted time. I'll definitely be going back to him for further support. Thank you.

Prompt call. Polite- asked if it was a good time. Resolved quickly

Answered my question clearly & quickly

A swift response, and great clarification. Thank you

The representative that assisted me was very knowledgeable and most helpful

Xero is an efficient app and easy to use. It has everything one needs to report, analyse and ensure that the business is running well. The add ons available are also very user-friendly. Overall, it's a very good business tool.

Customer support is so quick at replying and explaining situations

Perfect, well-done!

Ok good service

I had an issue getting into MTD ITSA and Anchal went the extra mile, following up on a previous support call to make sure I get to where I needed. Excellent support from this company.

Xero is so easy to use...but provides the professionalism that we need to produce accurate financials.

As an accountant, I find Xero to be an excellent cloud-based accounting platform that makes bookkeeping simple, efficient, and accessible. Its intuitive interface, seamless bank reconciliation, and real-time collaboration features make managing client accounts easy from anywhere. I particularly appreciate the unlimited user access and wide range of app integrations, which allow me to customise the system for each client’s needs. Xero streamlines everyday accounting tasks while maintaining strong accuracy and compliance, a perfect choice for accountants working with small to medium-sized businesses.

Everyone was was very helpful and where able to answer my questions. Without hesitation or making me sound like I wasn’t make a fuss about nothing.

Great service. Quick and effective.

All I can say is I really appreciate the opportunity and truly honored to be a member of Xero. I have set up a six months goal to track my progress and growth. And I believe I have made the right decision. Also love the fact that they offer certifications for their software usage, this is good for me to advance or uplift my Virtual Assistance skills as a freelancer.

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

Great and prompt customer service. Easy to use employer portal!

Fast and easy!

Very patient and helpful to walk us through steps to accomplish what we had called about.

I am giving 5 stars for Gusto based on: Ease of use, fair price point & stellar customer service when I called in. Thank you for your excellence!

You actually take the money out of my account to pay the taxes with, which is a huge help and relief. Your program is very easy and user friendly to learn.

everything is excellent

advisor knew what i needed and could ell me what to do straight away

Jack is a Sage superhero he has magical power and can fix things just by thinking out of the box, thanks again Jack you saved my world another happy customer

Another review for Tony from Sage support. Always a helpful hand, thanks to his support I've managed to action priority work in time and in order - Tony, thank you!

Whenever I need to contact the technical support everyone is always so polite, friendly and helpful!! Most recently Tracy who I have spoken to a few times now she is always so happy and talks me through fixing the issue (which was my fault!)

Glen Driver in Tech Support sorted out my query very quickly and efficiently, as always.

Contacted Sage Payroll Support twice yesterday for an issue. First call was with Richard who was very helpful. Second call was with Abbey who was outstanding. Excellent advice and help, and she talked me through a long process of rectifying the errors. It took quite a while, and Abbie was very patient all the way through. She answered all my questions and queries fully and was so incredibly helpful. 100% recommendation.

Andrew Shone What a life saver Andrew was when i made a mistake on my payroll. He explained everything so well. Amazing service.

Glen was extremely helpful and very knowledgeable he went above and beyond to assist me. He completely understood what was needed and was extremely polite and helpful. He kept me updated at every stage and I'm extremely grateful for his kind assistance

Michael was very polite and he answered my question straight away

The technical help team are always very helpful and knowledgeable

prompt and efficient response

Firstly not having to log a call and await a ticket is invaluable. Being able to speak with someone who understands the problem, and can jump onto ones computer and sort, again is invaluable . Please do not change what you are doing, you are providing an excellent service.

Very helpful

Always receive great support and resolutions to my queries. The team explain what's happened and why, as well as how to fix it. Michael was very helpful today, as I consistently find the payroll support team to be. Thanks again!

Shows true expertise on the report creation. It fulfil my need. Thanks to Dale for the help.

First class service

I am payed with sagex

the guy who answered the phone was curteous and helpful and knowledgable

The team is always very approachable and knowledgeable, issue resolved in the first call. Many thanks David K.

Excellent service from James Hughes. It was a difficult error to find (nothing to do with the program) but James stuck with it until it was resolved. Without his help and advice I doubt I would have found it.

I was treated professionally and the person i spoke with was very informative and made the process seamless.

Support was easy and instant without paying a premium for it...

Thank you very much

Agent was knowledgeable and patient. Answered many questions after explaining how to migrate my company.

Prompt accurate assistance.

Pricing is great, customer service is very responsive.

Responsive customer service.

The technician was helpful & real … did all that could be done for my situation 👍🏻

Any time I have called with an issues or confusion, they figure it out very quickly. They are very courteous and professional. I love this system!

Quickly resolved my issue

Stellar support and very easy to get in touch with support.

Great customer service & the program is easy to follow.

Most every encounter I have had with the tech's at freshbooks. Has been pleasent and helpful. I consider the people who staff the tech lines. A considerable part of their over all package.

Agent was prompt in picking up on my phone call & quickly solved my problem. He was extremely pleasant to talk to.

Your customer support is wonderful. Patricia was a tremendous help.

Great service and easy to learn

Good service

It's easy to use and economical. I found the interface user friendly. Though my accountant uses Xero, I keep my personal records through Freshbooks. It's really helpful.

Really appreciate the quick turnaround

FreshBooks make the business easy and give us more suitable time to do our jobs. Very easy to use and also provide a good service to run our business.