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Very helpful and patient as we hadn’t used Quickbooks before. Told us everything we needed to know to get started.

Glazia was very helpful and patiently assisted as I started using Quickbooks and answered questions. Thankyou

Cassandra was so helpful and patient. Together we figured out my problem and got it resolved.

Cassandra was very helpful and a pleasure to speak to, she resolved the issue very quickly and made sure I was getting the best out of using quickbooks.

it was very helpful and took time to guide me on the steps

I have started to go self employed, quickbooks is definitely going to make my life easier , I have just had a tutorial which was done by a lovely lady and not AI . I actually feel more confident about invoicing people and setting up my own business

Cassandra was awesome!

Resolved my issue on cash receipts, explaining I had to issue a credit note to the customer

Great call, very helpful. All my questions were answered and I’m ready to get on and record my accounts

Very helpful member of staff - helped me solve my query

Nigel was very responsive and engaging throughout the call. Really appreciate all the support and efforts to address my issue.

Brilliant - friendly, knowledgeable and very helpful

Cassandra Ritchie was excellent in assisting me with my query today. Her instructions were clear, easy to follow and she is very knowledgeable about QB & accounting. Thank you!

Gave me a helpful step to step guide

Great experience. Their customer service is always super helpful and provides good tips on how to get most out of the QuickBooks.

Excellent guidance from Irish, the Quickbook agent. As a first-time user, they were patient and very helpful.

how polite and easy to talk to they were

Shilloh was very patient and explained things well. I think that the onboarding call is a good idea and I received ideas about for things I hadn't anticipated as well as got answers for the things which I'd already identified as wanting to know.

Cassandra , was fantastic .She listened to all my issues and confidently guided me through solutions .Her knowledge and patience were exemplary. Lesley

The expart gave me a detailed overview and went through all the relevant options that I will need to start up.

Problem fixed quikly and seamless

Gemma from the Xero Support team was excellent. She handled my issue quickly and efficiently and made the process clear and easy to follow. Her communication was professional and helpful throughout. The support I received was high quality, and I would confidently recommend Xero’s support service based on this experience.

Very supportive assistance with any problems.

thanks great service

I can invoice , sent out quotes using Xero and I can be able to track that , just go online . Very professional

An excellent and very user friendly. Punching errors are an easy fix and there is a great freedom in designing your account structure to address your business reporting needs CM

Its a no brainer. It has saved me and my business so much time and money.

Xero has made operating and tracking my business so easy abd best of all makes tax time seamless.

Xero is very easy to use and the bas component it really easy to navigate

Very helpful. I had no clue about payroll. Got the support with payroll

Xero has got a fantastic customer service.Anyone who needs help in navigating the system they are there and stay with you until you are satisfied that your problem is resolved.

Excellent support response to queries - within 24 hours

Great experience

Good experience

Timely, professional response, clear and easy to understand answers.

In comparison to Sage 50, Xero is lightening fast and allows our business to spend less time doing admin. Addresses are pre-empted; it's easy to send receipts following a payment; Invoice reminders and reoccuring bills automate aspects of debt collection and purchasing. I highly recommend over Sage 50.

Fast response to my issues. Phone call within 24hrs and problem all sorted. Really friendly and professionally dealt with.

Very helpful team

The Consultant who called was patient, professional, empathatic and knowledgable.

The consultant responded promptly and cleariy identified the problem and the process to fix it.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

Great and prompt customer service. Easy to use employer portal!

Fast and easy!

Very patient and helpful to walk us through steps to accomplish what we had called about.

I am giving 5 stars for Gusto based on: Ease of use, fair price point & stellar customer service when I called in. Thank you for your excellence!

I was able to resolve the problem I had on my SAGE 50 account quickly, with the very knowledgeable and friendly Jordan from the telephone Help team. He was able to navigate me through the process necessary to resolve the issues I had.

Whenever and whatever I have a problem with I know I can just phone Sage and there is always a nice knowledgeable person on the the other end ready to resolve my query.

I had the unfortunate problem today that my Sage accounts had warning errors displayed. I called Sage helpdesk and spoke to William who calmly assured me he would do his best to fix my problem. on hold for a very short while, came back on and got my problem all sorted, back up and running very quickly. Total genius!

Very Professional, yet Friendly Helpful Staff

Technical support: quick to answer phone, quick to identify issue and provide clear and correct solution.

The knowledge and expertise of Adam made my issue seem simple. He was very knowledgeable, understood exactly what I needed to do and assisted me. He was kind and patient with somebody that isn't technical minded. Very satisfied with the assistance.

I had a big problem with payroll but sage solved my problem straight away. I love the fact that they will take over my machine by remote and gets everything done for me. Brilliant.

We made a decision as a business to move to Sage HR just before Christmas, with an unrealistic self imposed deadline of having it all up and running for January 2026. Even with such a tight timeframe, Philip Daly & his team in Sage HR worked to arrange multiple sessions right up to Christmas Eve, and again first day back in New Year to get us up and running. The Onboarding has been really useful in demonstrating the full functionality of the software, and I can see how it will be a time saving investment for the Company. We have it live, and staff are giving positive feedback on the system already. Massive thanks to Philip for helping to guide me through the process, with lots of expertise, patience and good humor. Would recommend both the Company & the Software. Emma

Brilliant service from Sage customer services. Helpful & knowledgeable staff Can’t complain.

The Sage team are very helpful and always find the solution to your issue.

Great help!

Glen Driver was extremely helpful in guiding us through a site issue that we had never experienced before, which made the process run smoothly for both ourselves and the client.

Jalissa made the experience enjoyable -- and I was definitely dreading it. She has the patience of a Saint, and did a fantastic job with the onboarding session.

A very efficient, helpful company to deal with.

As an IT professional, I have worked with many customers who use Sage 50 Accounts. I always recommend that customers add me as an authorised contact so I can work directly with Sage Support during troubleshooting. The Sage support agents are consistently knowledgeable, polite, and easy to deal with. Their customer service is professional and calm, which makes a real difference when resolving issues. I speak with many different support technicians across the industry, and Sage has some of the best I have worked with. Highly recommended.

My experience was very satisfying today, as the person I got speaking to was "Gina" she explained everything so professional, and made me feel so comfortable with my questions.

The telephone support is absolutely excellent. Had a difficult issue to resolve today and the support technician, Leigh, was very helpful and patient in going through multiple steps to sort out the problem. Highly recommended.

I phoned and didn't have to wait to be answered which is a major plus these days. I explained 'problem' and it was solved through polite communication and determination. Excellent service

Dennis resolved my query without hesitation, knew exactly what I needed, brilliant customer service

I had an online chat with Zakeer who then took remote control of my PC. The issue I was experiencing was when trying to log in my attempt was blocked by Cloudflare. The issue was sorted out quickly and efficiently. Zakeer understood my issue and was clear and professional throughout our chat.

Our experience was great.

The person who helped me was very knowledgeable. Also very pleasant to talk to.

I am glad to be back and the customer service are human ! That creates trust in me thank you very much much. Siegmar

Easy to use platform. The custumer support has been fantastic!

The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars

Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.

I was treated professionally and the person i spoke with was very informative and made the process seamless.

Support was easy and instant without paying a premium for it...

Thank you very much

Agent was knowledgeable and patient. Answered many questions after explaining how to migrate my company.

Prompt accurate assistance.

Pricing is great, customer service is very responsive.

Responsive customer service.

The technician was helpful & real … did all that could be done for my situation 👍🏻

Any time I have called with an issues or confusion, they figure it out very quickly. They are very courteous and professional. I love this system!

Quickly resolved my issue

Stellar support and very easy to get in touch with support.