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Absolutely outstanding support and service. The best help I’ve ever had from any form of online support. The expert went beyond what I would expect and is an absolute credit to QB.

Very very helpful. great lady

Very efficient and friendly Great system to use

Step by step instructions Excellent

Problem was sorted out for me in a timely fashion

Great service

Very helpful in teaching me to navigate through quick books

Val was very helpful and answered all my questions

Quick and easy.

Great introduction to the system but a real person.

Brilliant support, and they were able to talk me through payroll. This has saved me about £600 a year net. Kush is excellent and an asset to the on boarding team.

Thank you Fritz for a great tutorial and first experience with Quick Books you made onboarding very easy

Darryl was very helpful and guided me patiently through what I needed to do

Really happy to review this company as they've showed up for me more than once. Compare the customer service to most other accounting software and in my opinion - they win hands down. I have always been able to speak to a human within a few minutes of ringing. Their customer service is second to none. Thank you QB - don't ever change.

Casandra, was very knowledgeable and patient with me and provided excellent support to resolve my issue. Also probably the most friendly person I have spoken to. Thank you.

Helder Coelho delivered outstanding customer service. He was patient, professional, and took the time to explain everything in detail

Really great tutorial, thank you!

Really helpful person, answered all my questions

I was completely new to QuickBooks, but after a phone call with Shilloh, I felt so much more confident. They guided me step by step through sorting my taxes and filing quarterly returns. By the end of the call, I was completely at ease and now feel like I understand everything I need to do. Thank you so much—this has really put my mind at rest, and I feel like I’m in safe hands.

Had payrun errors

In spite of how I was set up it was made clear and simple in the method of explanation that was made. All in all pleased with how it was all dealt with

I got into a right old pickle and Paul sorted me out with kindness and humour.

She was very kind, patient and a good listener and helped me to resolve my problem.

Great online support even on a Sunday. I was stuck and eventually turned to Xero support which connected to me an actual support agent, who guided me online and when a final issue remained unresolved he asked for my permission for a call. Once Nabeel called he guided me through the shared screen and the issue was immediately resolved.

deka is very helpful. And she follows up, which is the more important thing.

Great customer service.

Brilliant help from John, thank you so much for going through everything which helped me understand it so clearly.

I’ve had to use the helpline several times recently. Everytime my anxiety was relieved. Knowledgeable and supportive staff which is reassuring for people like me who is new to business finance management.

what a lovely company

Prompty responses

Love everything about Xero. It is incredibly user friendly. Easy to find everything and smooth to navigate. I especially love the open and clear format!

Enjoyed my time, cleaning and maintenance of the complex.

Because they Send invoices Also Track our income Connect to our bank account (transactions sync automatically) Plus Works on phone + browser Pretty easy compared to old-school accounting Track our attendance and absence days.

Mia was very helpful, thanks.

Sam was a great help thank you. Talked me through the process with patience and kindness. Really efficient service and very quick to respond.

It was along session, and took a lot of patience on behalf of of my supporter.

resolved promptly

The quick response to my query.

Xero Support responded promptly to my problem, and took only two replies (one by AI, one by a person) to resolve it. Thank you Xero Support.

I had some questions to ask the team about how to navigate in the Xero, they helped me a lot and also took extra steps to explain me necessary steps. Overall, I'm grateful for the help.

I have recommended you to other small business owners we know. The staff are always so helpful when I call with a question and go above and beyond to help me resolve my issues. I never thought I could do payroll for our small business myself.. but Gusto has made it so simple!

Fantastic company to work with!

Very simple and easy to use. Keeps payroll at a reasonable price, and I was able to eliminate paying an accountant.

Aymen is an outstanding customer service agent at Gusto super knowledgeable, patient, and genuinely helpful and she resolved my concern on getting logged in quickly with clear explanations and a friendly attitude that made the whole interaction feel easy and stress-free! 5/5 stars, highly recommend

I appreciate how simple this company is and how it makes it easy for a business owners no matter who you are to be able to do business correctly I use this company and it has helped me to stay compliant and to learn how to do business intentionally.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

I spoke with Eric and he was extremely helpful and polite. He explained the issue to me and was very friendly and helpful

Sean Taylor in the Sage Credit Department really went above and beyond in trying to help me, really appreciate all the effort that went into resolving my issues! Give this man a promotion.

James Summerside was an amazing help, very patient and helped through every process. He remained very patient and polite he could sence i was extremely stressed and worked up but by the end of the call i was at ease and in control

Danielle was thoughtful and thorough. She took time to make sure we had what we needed (even though she was scheduled for PTO) and understood how to do more ourselves.

Telephone help support agent Isaac was very good

A big thank you to James Denton for his guidance and support throughout this busy period promptly. I'm also grateful to Lee Carlson, whi, even after my initial in person training, continues to respond to my questions promptly and always provides the right resources and clear guidance.

Very quick to solving problems

Great service. Thank you.

Very profession and quick to respond Problem was sorted quickly Mohammed very polite and happy to help:)

Warren calmly went about fixing my problem and kept me informed throughout. Great helpdesk.

Ellis was very good and helped me to understand how to navigate through Sage. He was very detailed in his descriptions of certain aspects and I thoroughly enjoyed the sessions. Thank you so much

Claire Hewitt is my direct contact with Sage. Her knowledge of the system is second to none in my opinion. I have learned so much about how the system works from her. She is so supportive and tries to talk to me as soon as she can so it avoids me getting anxious. A true credit to your organisation.

Lee was a tremendous help with leavers and year end. With a TUPE transfer he explained the process clearly and helped with processing staff members retrospectively. From a very stressed customer he made it all very straightforward and I can't thank him enough. Thank Lee Carlson!

From the initial contact through to solving the problem I was having Ghislain was knowledgeable and very patient with me.

James Denston, Payroll Enablement Consultant,showed us how we could use Sage payroll software to make better use of groups and to automate our timesheet input. This will save us time and resources and improve accuracy. James quickly understood what we were trying to achieve and tailored the training session, as well as the clear guidance received afterwards, so that we could implement the guidance. This left us feeling empowered and happier with our use of Sage 50 Payroll.

I spoke to Brent from Sage and he was extremely helpful and calm. He sorted my problem out in no time. I cannot thank him enough for all his help. Definitely a 10 out of 10 for his knowledge of Sage and his patience.

The Sage advisor was very knowledgeable and was able to help me in a way I understood easily! She was a star!

Michael Luke was very helpful and sorted the issue quickly,

Shout out to Sage customer service. I've used Xero and Quickbooks as well over the years and while Sage might be the 'boring' choice, it's good software and works as it should.

Great experience. Very helpful, patient, knowledgeable and professional

It's a very easy way to get invoices paid and keep up with the bookkeeping.

My preferred alternative, so glad to have decided to leave QBO behind and give this service a try.

Easy to learn!

I got an actual human who took my call and resolved my issue within minutes. Thank you!

Tech support, while rarely needed, answered the phone right away and knew just what to do to fix the problem.

The patience, technical and human relations skill of your staff to seeing the completion of a task from start to completion.

I’ve been using FreshBooks for one of my businesses for a number of years. I got stuck Formatting report and I called and got the help I needed immediately! Fast and easy!

I thought my account had been hacked when an alternative email showed up in my saved passwords and I thought I had been hacked. When I called the tech listened, understood, consulted with a colleague (second set of eyes concerning my inquiry), and assured me that the account was secure and the email was correct. He explained that sometimes a different email address and password can pop up when logging on another website. All account information was verify and nothing was changed in the account. Very patient and I trusted him

CLEAR step-by-step instructions!

Is it to use. Excellent customer service. Been a customer for over eight years.

Patience of the Representative to help me consider which subscription was best for me.

Our experience was great.

The person who helped me was very knowledgeable. Also very pleasant to talk to.

I am glad to be back and the customer service are human ! That creates trust in me thank you very much much. Siegmar

Easy to use platform. The custumer support has been fantastic!

The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars

Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.