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The onboarding team are very knowledgeable, gave me great information on how to manage my workspace within quickbooks. I felt all the worries and anxiety I had before the call disappear by the end of the call. It's daunting taking on more admin during the government changes, however not for quickbooks. You guys are the answer to my prayers. Very impressive!

Having worked in finance and accounting for over 25 years, across businesses of different sizes and complexities, I have used my fair share of accounting systems. I must say, QuickBooks is awesome. What makes QuickBooks particularly great is the balance it strikes between affordability, functionality and flexibility. It is a relatively straightforward accounting platform, yet it offers an excellent range of features that would not look out of place in much larger and more expensive systems. The reporting functionality is particularly good. The range of reports available, the ability to customise them, and the ease with which you can drill down into transactions make it a genuinely useful tool for financial management, not simply bookkeeping. The tax compliance functionality is equally impressive. QuickBooks makes managing UK VAT obligations remarkably straightforward, with integrated VAT reporting, Making Tax Digital (MTD) compliance and the ability to prepare and submit VAT returns directly to HMRC. The payroll functionality is another significant advantage, supporting payroll calculations, PAYE and National Insurance obligations, and the submission of Real Time Information (RTI) reports to HMRC. Having these essential accounting, payroll and tax compliance processes within one integrated ecosystem is a real benefit, reducing administrative effort, improving consistency and making day-to-day financial management considerably easier. But there is something else that deserves particular recognition: the customer support is absolutely fantastic. QuickBooks has an excellent built-in help function, where you can interact with AI to get answers to questions or guidance on how to use the system. It is intuitive, accessible and genuinely useful. And when the AI cannot resolve your question, getting assistance from a real person couldn't be easier. You can simply request a call back, and in my experience, a support agent will usually call within around ten minutes. That level of responsiveness is outstanding and makes a tremendous difference when you need to resolve an issue quickly and get on with your work. Of course, no accounting system is perfect, and QuickBooks is no exception. But when you consider the breadth of functionality, the flexibility, the quality of customer support and the overall value for money, it is difficult not to be impressed. For small and growing businesses looking for a reliable, capable and affordable accounting solution, I cannot recommend QuickBooks highly enough. An excellent product, excellent support and genuinely outstanding value for money. Five stars, thoroughly deserved.

He was so helpful going through all little details for someone like me who is not good at IT. He was brilliant.

Quickbooks expert team is very professional and patient to support me to solve my issues, quick response to my question, effective to solve my question..

Kathy was very helpful and went through everything with me.

Joshua was very thorough and helpful. issue resolved promptly and received a great discount on my annual membership

My onboarding session was easy to arrange and my advisor Abegale was beeu helpful. In my 45 minute seesion I was able to understand and navigate quickbooks for the first time. I highly recommend an onboarding session if you have never used quickbooks before.

Had an onboarding tutorial from Ken. Ken was brilliant and so friendly, he was so patient with me as I was having laptop issues at the time of his call but he was very patient and understanding. I feel I got alot out of our session and im glad I took the time to do the onboarding, I've not been using quickbooks long but I can already tell its going to make my life easier as im shocking with admin Thanks Ken

Very helpful clear and concise assistance and all my questions answered. The new system much more reliable

The call went well despite a delay on the line. The agent exercised patience and answered my queries politely. I feel confident to use QB now.

Support lady was super helpful. Sorted my issues straight away.

It's very helpful for a non-accountant like me to have access to live support from QB when I have issues and needs beyond my knowledge.

Paul was outstanding in solving my quick books issue. Professional, very calm and reasurring had the problem soved with the minimum of fuss. Excellent service.

Being a complete novice and just starting my own business I wanted an easy accounting system that would enable me to keep records and submit accounts for tax with as little time and hassle as possible. I chose Quickbooks and signed up for a free tutorial session with one of their experts. The lady that contacted me, on time, was so friendly and helpful. She was very patient and by the end of my session, I felt ready to get started and really pleased with my choice. I was then sent a follow up email with lots of video tutorials to help me along the way and access to further support wih the experts if I need it. Super impressed.

Excellent service from Kurt Resolved my issue very quickly and efficiently

Quick simple easy. Had a call back within an hour of opening account. Had a guy called Fritz. Couldnt help enough. Great service

Really helpful and patient

Was very helpful and patient with me.

Aldrin really helped me through getting back my quick books accounts , however I know it will take some time to retrieve all data . Slightly concerned simple start not right for me as it says not able to get in app ! & that’s the only way I do my accounts !

Clear, concise and Polite gentleman with good knowledge

Being able to respond to questions effortless and quickly

Thank you Vikash! My Xero experience has been positive up to now, but this has made me a life long client.

Jana was extremely helpful and supportive throughout the whole process. She helped me recover my Xero account and guided me clearly step by step until the issue was fully resolved. She was patient, professional, and very responsive. I really appreciate her excellent support and would like to thank her for making the process so easy and stress-free. Great customer service

Fast , efficient and so helpful

The representative of Xero for my onboarding was clearly really expert, because she could explain things so clearly and identify what would be helpful for me to cover.

This review is more for a specialist working for Xero than for Xero itself. I just want to express my gratitude for Robin, who was assigned to a case I raised. He was quick to respond to all my replies and was able to resolve my issue quickly and professionally. He is knowledgeable in his work and come up with a solution within minutes of understanding my situation. Robin is an asset to Xero and I hope he is given the recognition for his outstanding work! Thank You Robin for your assistance!

I had my onboarding call with John Ekilisie, who is very knowledgeable about the systems and had a very calm and friendly mannerism. So helpful and i went away very happy that i have invested in xero for my business. Thanks again John.

I felt very well looked after by Ali. He came across very knowledgeable, calm and polite. I had all of my questions answered and Ali gave me great advice on how to use the software to suit my needs.

I had an absolutely fantastic onboarding session with Suzie Vella from Xero! She was incredibly helpful, patient and professional, guiding me through how to navigate my Xero account and helping me understand the process of preparing and submitting my VAT returns. Suzie explained everything so clearly and made what initially seemed quite complicated feel simple and manageable. I now feel much more confident using Xero and handling my VAT returns independently. Such a positive experience and genuinely outstanding customer service! A huge thank you to Suzie for going above and beyond. She is a real credit to the Xero team. Highly recommended!

Vikash was so great in guiding me through setting up my Xero account. He was so patient in answering all my questions.

Chigo was extremely helpful, friendly and knowledgeable about Xero. He took the time to walk me through the software, answer all my questions and explain how I could make better use of its features to streamline and automate tasks within my business. He made everything feel much easier to understand, and I left the call feeling more confident about using Xero to manage my business finances. I really appreciated his support and would highly recommend him!

Excellent customer service. I Booked a 1-2-1 call to check all my settings. Ben knew exactly where everything was. He checked all my settings and explained every step of the process. He answered every question in details and made sure I understood everything before moving on. He was very friendly and helpful fun throughout the session..

Dara Raji was very helpful and he supported and thought me how to use xero accounting software.

John was really good at explaining the whole ins and outs of the Xero accounting software.

Ali was super helpful during my onboarding session. Took me through the different Xero features with clarity and at a good pace so I could take everything in. His follow up email summarising the session is also a useful tool I now have to look back on if needed.

Habib was excellent throughout our set up call. He was kind and patient and made me feel confident in what my next steps would be. Thank you!

Friendly, knowledgeable & patient.

Having this personal one to one online walkthrough the system was very useful as a new user to Xero. Summer Kimpton, was great at clearly explaining the functionality, whilst also answering the queries I had. Would thoroughly recommend taking up this free option to others.

Very useful and helpful thank you

An excellent on boarding call with Ali. He explained everything in a simple format and covered everything I needed to get going immediately.

User friendly

Gusto’s customer service has been excellent. I am new to running payroll and have no idea what I am doing, but they make it fool proof!

EASY!! Crystal clear interface!

Gusto is a great and easy way to start a business. They make it easy to understand what is needed out of the business and expectations.

Always professional and fast service!

I always get the help that I need in a timely matter.

Gusto is user friendly.

I submit payroll every week. It’s a great platform.

Gusto makes payroll so easy! I love using Gusto. I can trust that my payroll is done accurately and that all of the payroll tax withholdings and related forms are timely and accurately filed. I love Gusto!

Easy to use!

Very user friendly.

ease of use.

Gusto has been incredibly customer friendly from their interface to customer service. It is easy for me as a business owner to navigate the system as well as my employees to input hours among other tasks. Highly recommend!

Easy to use for the small size of my business.

Good and easy to use

I use Gusto to pay 1099 contractors. It meets my needs and makes it easy

I am a Solo practice attorney with 3 part-time Paralegals. I find Gusto invaluable in helping me pay my 3 part-time Paralegals.

It was short, sweet and to the point. We don't have a need for this service, given the fact that our census is small. I received the instant clarity that I needed to move forward, just as I have been in the past.

Easy and convenient!

I love how user friendly Gusto is

Keith Carver was great in helping us design a new report!

excellent response to my query regarding reconnecting SAGE vat returns with HMRC.

I find the technical support team in Sage are very professional and have always resolved my query or problem simply and effectively, for me people can sell you anything , but it is when you have an issue that is when you need good support I find Sage 50 professional excellent and would recommend it for a lot of companies.

Excellent service

Keith was a fantastic help, it was overall a great experience

excellent communication and able to sort both problems I needed assistance with

My exsperience was great because I had a problem I had been trying to resolve for some considerable time but to no avail. I rang your help line and within minutes it was sorted out for me.

Excellent customer service from Mario in Germany. Professional, efficient and friendly.

Always get first rate technical support from Sage 50 Payroll team.

Very understanding clear instructions and extremely knowledgeable

Help full direct knowledge answers.

Michael was amazing, knew exactly what he was doing and resolved our issue

I was struggling a bit to get started with the programme so phoned the Help Line. Zion got me going on the right path in a knowledgable, calm way. Simply excellent help.

I needed help with Sage50 Accounts and Ben couldn't have been more helpful and got me up and running in no time at all. I would recommend Sage without any hesitation. J Milligan

Called for a solution to a problem, It was resolved quickly & with a sense of Humour ..excellent

I was feeling very nervous but Tony talked me through what I had to do and the issue was dealt with in moments

Excellent and clear advise - my query was answered immediately and helped me on payroll

Very helpful and talked me through what I needed to do to resolve my problem

Luke helped us correct a mistake. He is very patient and helpful.

In an industry that is not known for it's good tech support, Sage really buck the trend

Helpful customer service that actually answers the phone and is friendly and helpful!

Sry thorough and communicative

I immediately got a call and the solution came without delay. Exactly what I needed.

Fast pickup time and good support throughout the call. We got my issues resolved relatively quickly.

I have used FreshBooks as my business platform for several years. I love its simplicity and efficiency. I also love that they take security seriously. I received a phishing email from a FreshBooks account. I reported it and FreshBooks shut it down immediately. Bravo, FreshBooks!

Super helpful and very quick to reply.

Fast and concise!

The guy was easy to talk to and understood the limited working knowledge of computers I had. He tried different approaches to solve my problem. And stayed attentive to me until it was solved. had a good laugh at the simplicity of the solution. He asked if that was any other issues. I said no. He was great!

It is easy to reach a live customer service representative to assist with any issue. Problem was resolved quickly and easily. Freshbooks is always the best!

The support team was really helpful! I had made contact with multiple different people and all were extremely polite! And even though my situation was less than ideal to figure out, they did all they could and in the end helped me with my issue. The only thing I would say in terms of criticism, is maybe for the responses to be a little quicker. I completely understand they probably have a million things going on, so I’m really thankful they were even able to help me. But there were multiple times when I would respond via email to their questions, and it would take a day to get a response back.

Jenn was very helpful and patient w me trying to get FreshBooks back up and running after being down for several months. Charges would not flow thru to FreshBooks

Great and helpful service !!!!!

Unbelievably good customer service!

Love your product and how responsive you are to issues and questions. Every time I've had an issue there was a solution. Your customer service rivals any I've ever experienced! Freshbooks has that small business feel in an incredible and affordable product!!!!

Excellent customer service as always - even when i am not currently a client. Would gladly return - if i ever leave retirement 🤣

I have had excellent service and not so good. Two of the three have been excellent. I love your product. Love it

A very personable staffer helped me with my problem, and resolved the matter quickly. I [also] enjoyed chatting about our hopes that the Maple Leafs would do much better in the NHL this season!

Understanding customer service

Great customer service!

In an era where most B2B financial platforms are hiding behind unhelpful chatbots and scripted support loops, having direct access to knowledgeable human expertise is a massive operational advantage. The standing sentiment across recent user experiences—specifically regarding representatives like Pablo, Martha, and Mandy who provide immediate, clear solutions without the runaround—reflects what I look for when recommending software to my clients. Transitioning away from clunky enterprise tools or overpriced legacy options like Harvest should reduce administrative friction, not create new bottlenecks in your billing workflow. Whether you're configuring complex payment notification wording or navigating a learning curve from QuickBooks, having an accessible helpline staff that actually understands the nuances of small business bookkeeping makes all the difference. For lean ventures trying to protect their cash flow and maintain momentum, FreshBooks continues to deliver the human touch and intuitive UX required to keep focus squarely on client deliverables and sustainable growth.