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Shilloh was very patient and explained things well. I think that the onboarding call is a good idea and I received ideas about for things I hadn't anticipated as well as got answers for the things which I'd already identified as wanting to know.

Cassandra , was fantastic .She listened to all my issues and confidently guided me through solutions .Her knowledge and patience were exemplary. Lesley

The expart gave me a detailed overview and went through all the relevant options that I will need to start up.

Cassandra Ritchie was exceptional good in solving my issue with transfer of subscription and correction of my mistakes. She spoke to me in plain English, she was friendly but professional and very efficient.

Cassandra quickly resolved my problem and it was a pleasure talking to her.

Quick help - very efficient person

Fantastic customer service Dan was very knowledgeable and gave excellent, clear instructions. I feel much more confident in how to use the software now. Dan made everything straightforward and logical. I am most impressed. Thank you, Dan.

Kind, professional and knowledgeable support given.

My on boarder was very helpful and explained, supported me through all my questions. Thank you 😊

Excellent service from Angel, she was very patient with me.

Fantastic support after buying software. Not only was the one to one session valuable and extremely informative, the level of ongoing support when using the software is omnichannel and vast.

What can I say... simply excellent support as usual from Quickbooks. You do though have a jewel of an employee called Cassandra Ritchie, she was very helpful and a pleasure to speak with.

John Michael is a helpful and knowledgeable trainer and quickly was able to show me how to use Quick Books easily and has a very friendly manner, which helps with learning anything new.

Cassandra was great and patiently explained and showed me how to achieve what I needed to achieve

Nigel was very helpful and patient

Easy to understand, great support and easy navigate tool.

My problem was solved quickly and efficiently

Nigel s. Answered all my questions. Was patient and very helpful. Great experience. Thank you

I am a complete newby to Quickbooks and MTD, but Shem was absolutely brilliant with onboarding me to the system and showing me around. The amount of support you receive is amazing.

The operative was very knowledgeable and explained things well

It’s easy to use follow and check leave or care/ sick leave and plan for future holiday or study leave

Whilst all of the Xero staff I interacted with were helpful, one particular operative named Amanda who was my last contact (out of the UK I think?) went above and beyond. She was absolutely tremendous and deserves an 11 out of 10! She identified the issues I was experiencing and help guide me through so a solution was realised. A big thank you again and Merry Christmas to all.

Excellent communication and prompt support.

Issaq remotely accessed my screen and patiently walked me through step by step until the goal was accomplished.

Everything is easily accessible and easy to understand like applying for annual leave or sick leave.

I recently migrated from QuickBooks to Xero. The service provided by MoveMyBooks and paid for by Xero made the whole transition process simple, and within less than an hour I was up and running on Xero.

Quick response

Really good to deal with

Prompt response

Loved that a 30 minute onboarding session is offered for free - Very useful

Support was able to fix my login issue very fast. That made me happy.

Cristina answered my initial query by email however I had further questions which made it obvious that I wasn't sure how to completely resolve my issue. She asked for my phone number and called me so that we could talk through the issue, she then assisted me to the resolution. Her kindness and Customer Service was second to none, thank you.

Had my intro set up call today and feel much more confident to go out and get on top of my accounts. Big thanks to Artjoms Markovins for taking the time to take me through everything so smoothly. Thanks, Josh

I switched to to this to clean up messy books and it helped a lot. reports are easy to read and month end closing is faster

I find the product to be very intuitive, easy to use.

easy and clear steps for set up and operation. processes just make sence

User friendly and very easy to understand

TO LEARN HOW XERO WORK AND ANDER STAND XERO THEN XERO IS TOPS AND EASY.

I had a complicated issue and Nina was extremely confident, capable and understanding. We did get the issue resolved .

I spoke with Mo who was brilliant and he took me through the steps I needed to follow to fix my mistake and helped me to understand what needed to do should it happen again. He had a lovely manner which made the experience so much better. I was impressed with the speed Mo got back to me after arranging the call. Thank you!

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

Great and prompt customer service. Easy to use employer portal!

Fast and easy!

Very patient and helpful to walk us through steps to accomplish what we had called about.

I am giving 5 stars for Gusto based on: Ease of use, fair price point & stellar customer service when I called in. Thank you for your excellence!

You actually take the money out of my account to pay the taxes with, which is a huge help and relief. Your program is very easy and user friendly to learn.

The agent understood my problem immediately and quickly gave me the information to resolve the problem. Highly recommendable.

The guys who work on customer service, technology queries and answering the phone are always very polite, speak well, knowlegeable and friendly. So refreshing to have a decent conversation when you are understood!

As ever Abby McDonald provided fantastic customer services. SAGE have a really well trained and experienced customer team.

Quick answer onhelp line, very knowledgable support Agent. Juanita solved my issue quickly and professionally

My experience was a smooth as it could be, from ordering the Cloud version to implementing it and immigrating the back up. Jalissa Woods connected with me and walked me through everything and got it up and running in under the suggested hour allotted! Jalissa was so kind and understanding and very knowledgeable!

My Sage program was not responding and I had to call the helpdesk. I was dealt with very quickly and I found Natasha very knowledgeable and patient.

Spoke to a guy named Rupert who was absolutely fantastic, great help and very knowledgeable.

Yassir was very helpful with my ticket. He was patient when I was awaiting feedback from the client and would always provide a great summary after we would speak on the phone about the solutions to my questions

Today 12/11/25 Jalissa, a member of the onboarding team, led me step by step in transitioning from Sage 50 to Sage 50 Cloud. I would have never been able to do it without her. She was very knowledgeable, professional, courteous, friendly and so much more. When I have needed support from Sage, I have always been treated with the utmost kindness and respect.

Excellent service from Donna in Sage Accounting Support. Got me up and running again in very quick time

Excellent, prompt, and in-depth answers

Prompt, Professional , courteous Danielle is the best!!

Gordon Bell always works hard to ensure he provides the best service possible. He will go away and test things on his own environment to ensure that he knows exactly the issue we’re facing and provide the best possible support. He’s always willing to jump on the phone to go through an issue as well. Thanks for all your hard work!

Danielle Easterly was absolutely amazing, she was so precise and helpful 1000/10 would work with her again

Jalissa Woods is very patient and knowledgeable. Excelent customer service!

Chris, thank you so much for helping me understand how to reconcile the bank. Your help is so well received! Thank you!

I purchased a Sage pro table top oven just over two years ago and the convector fan started making grinding noises and some of the interior was peeling . It was just out of guarantee so I phoned customer services and the man I spoke could not have been more helpful . I had lost the receipt from Amazon but was able to email a bank statement as proof of purchase . Within minutes I received an email saying they would replace the oven , all I had to do was print off a return label and drop the oven off at a depot which I did ,The next day a brand new oven arrived ,what a brilliant company . Can’t recommend them highly enough .

I am really thankful to Gordon Bell who helped me today with bank recs. I had a few questions and he kindly answered them all, followed by an email with links for me to have when needed.

advisor knew what i needed and could ell me what to do straight away

Jack is a Sage superhero he has magical power and can fix things just by thinking out of the box, thanks again Jack you saved my world another happy customer

Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.

I was treated professionally and the person i spoke with was very informative and made the process seamless.

Support was easy and instant without paying a premium for it...

Thank you very much

Agent was knowledgeable and patient. Answered many questions after explaining how to migrate my company.

Prompt accurate assistance.

Pricing is great, customer service is very responsive.

Responsive customer service.

The technician was helpful & real … did all that could be done for my situation 👍🏻

Any time I have called with an issues or confusion, they figure it out very quickly. They are very courteous and professional. I love this system!

Quickly resolved my issue

Stellar support and very easy to get in touch with support.

Great customer service & the program is easy to follow.

Most every encounter I have had with the tech's at freshbooks. Has been pleasent and helpful. I consider the people who staff the tech lines. A considerable part of their over all package.

Agent was prompt in picking up on my phone call & quickly solved my problem. He was extremely pleasant to talk to.

Your customer support is wonderful. Patricia was a tremendous help.

Great service and easy to learn