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Great customer Service there with what you need when you need it , and always learn something new.

Great customer service, helped resolve my issue fully. Thank you

Irish was great. really helped a lot

Excellent. Thanks Van for the introduction

The onboarding call with Fretzie was massively beneficial. She was really helpful, explained things clearly and went above and beyond to give me tips and ways of doing things that would specifically work for my business. Thank you!

Great support, very helpful and took the time to walk through all the features of their app. Very useful tool!

Extremely useful session, good pace, well structured, friendly host, and I was given opportunity to ask questions where needed. The session finished with methods I can use to get extra support in the future. Thank you.

I recently completed an onboarding call with John Michael, who was incredibly helpful. Having used QuickBooks Self-Employed for many years, I was delighted that most of my existing data could be seamlessly transferred during the upgrade. John Michael guided me through QuickBooks Sole Trader. I had explored some features prior to our appointment, allowing me to ask informed questions. He pointed out where to locate various functions, tailored the settings to suit my business needs, and shared tips to simplify processes for the future. John Michael excelled in addressing all my inquiries. Thank you, John Michael!

Needed help with an invoicing error. Really good manner and satisfied with result

Great service as usual

Nigel was so helpful and polite. He quickly worked out my level of knowledge and engaged in a non-patronising and very patient manner and although my issue wasn't resolvable (bank issue not quickbooks issue), he helped me with a work around solution. Thank you.

I had my set up tutorial call following opening a new account The tutorial was clear helpful and personalised one to one and all part of the subscription fee

Problem solved.

Great listener and communication from call handler

clear patient instructions from Jeah made this a good experience

It was a great help for me

Cassandra was excellent Strived to solve my problem and explored several solutions without losing determination and resolved the issue Welcoming and friendly Very impressed

Cassandra gave thorough and in depth support above and beyond, she was patient and understanding and explained in clear terms so that I understood the process and resolved my query.

Support session tailored to my individual needs. Helps to have a phone you can put on loud speaker or a headset to allow you to navigate the system and make notes

Resolved my payroll issue promptly and with confidence. Friendly interaction with Cassandra.

The response was quick and very helpful.

I switched this past year from Quickbooks Online. As a dentist in a small office, I was using maybe 10% of the features of QBO. Xero is a much better fit for me. It does my basic accounting and I'm saving about $500 a year with the switch. I think it is faster overall as well. The reconciling part especially goes much faster. So far my accountant has been better at detecting and correcting errors. (We had an error in QBO that the accountant couldn't figure out about 2 years ago (it was probably an error by the program itself) and we had to re-reconcile a whole year of transactions.) I am glad we made the switch and I highly recommend this service.

Love the new dashboard / home page. Very clear and concise

Absolutely great customer service. They listened to my problems and worked out the best way to solve it and gave me easy to follow steps. They also let me know the anticipated outcome and time frame depending on what option I took. They kept in contact with me constantly and made sure I clearly understood what I was doing. I truly appreciated their professionalism, patience and help.

The response was fast and the instructions were so easy and fix the problem within minutes thank you so very much

Help was fast and detailed.

I was thankful for the ease in being able to utilise the Xero facility. It made the handling of all business matters for my small business much easier over many years. On my retirement the cancellation process was very favourable.

Xero has excellent support services to keep your business on track. Xero is very easy to follow and has helped our business

Mia was excellent in her responses to my queries about setting up Xero and how to use it for my rental properties and other incomes. Clear, straightforward and concise.

Great and awesome app using it and would recommend it 100 percent

Sometimes, when paying by credit card, credit card fee s are charged, so searching for the amount may not always have a result. The keyword in bank reconcile's description are not exactly the same as the invoice name, it might use a different name. It would be helpful if this could be noted.

All good and helpful for the career.

Speed and clarity of reply

The advisor understood my query and very quickly explained how to correct the error I had made. Very clear steps explained and very patient as I figured out the correct process. Problem resolved, and would not hesitate to recommend.

WOW TOP TIER CUSTOMER SERVICE! BEST EVER! I needed a lot of help with my PAYE and had the pleasure of having Hilary contact me to run me through the processes. From start to finish Hilary was AMAZING, she was very knowledgeable and gave me advice in a simple way that i totally understood. She had a lot of patience and carried on working on my account for several days for me. Her communication was 100% and i really felt like she cared. To say she went above and beyond would be an understatement and if i could give this lady a 10* review i would but this will only let me give 5* Thank you So Hilary, your a real asset the Xero.

Mia was very clear and polite. She understood all of my questions and answered them with expertise.

I had trouble with multi factor authentication to log into Xero. Support assisted me, after checking and verifying all needed to make sure that everything was legit before reset. This gives me great trust in Xero that they treat our Companies information as extremely private so that nobody can just ask for reset and get access to our data base.

Hi Declan Thank you for your help with clear instrucuctions and patience .You are a real asset to Xero and well done to Xero for your outstanding prompt support . Your kind of support is truly what is needed today when everything is done online and the diference between a "good experience " a client for life and '' I will never deal with you again " Kind regards Mogamat Samir Majiet

Awesome help thx

Mia was very patient with me and made it all very understandable

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

Great and prompt customer service. Easy to use employer portal!

Fast and easy!

Very patient and helpful to walk us through steps to accomplish what we had called about.

I am giving 5 stars for Gusto based on: Ease of use, fair price point & stellar customer service when I called in. Thank you for your excellence!

Sage is the top dog when it comes to accounting software. I have experience with Quickbooks and Xero and they are very good too, but Sage stands out as the software of choice for accounting professionals.

The staff member that I dealt with was extremely professional, knowledgeable and calming when I had made a small error - the support was excellent

I am new to payroll and to Sage and it can be quite daunting. But I have found Sage to be very customer friendly. The team on the end of the phone are excellent, being knowedgeable and patient and answering all the questions I have. Every Sage team member I have spoken to so far have been clear and easy to understand and so helpful, it made all the difference to my experience with using Sage for the first time.

Sage are pure and simple top of the pops. Very forthcoming with information and always on hand to answer any queries. Thank you to the Sage Team.

It is great using the software. It has so much flexibility than other softwares, the instructors are very professional and polite. My Instructor James Denston is extremely good at his job and I like his way of teaching things.

As a Company, Anglitemp have used Sage account packages for over 25 years. The staff are extremely knowledgeable and friendly. When you ring them, they put you at ease, and sort out any issues. When we decided to move our payroll to another provider our first choice was Sage. The sales team were very helpful which led to a telephone call with Natalie Cade, enablement consultant. Natalie went through all our options, and we asked if it would be possible to have onsite installation and training rather than online. This was agreed and Natalie's help and support throughout this has been amazing. To have someone talk you through everything step by step but to be there in person makes the whole process a lot easier. We would recommend Sage not only for their products, but because they go above and beyond to help their customers.

Yassir went above and beyond to assist in identifying the root cause and possible fix.

I have struggled with an issue in upgrading the version of my software for a number of days. This morning I had my issue resolved by a very knowledgeable and helpful agent. This was done quickly and without me being required to be an IT expert. She took control and simply fixed the problem.

Sage call centre is pretty much the best of its type of anyone I deal with. Phone is answered by a human, help is always easily to hand. I have never had an issue which wasn't handled and solved promptly. It is very clear to me that Sage invest in their people, and understand customer service. I would add that I have been using Sage since 1991!

Excellent service just a few days from initial request to a finished report Keith really helped through the process

The process from logging the call, to receiving and using the report that was designed, was very smooth and achieved what I wanted to achieve.

Instant response as always knowledgeable and patient customer support Query resolved and helped anticipate any potential problems ahead First class!

Recently had to contact the Sage technical team due to an error making it impossible to log in. This was down to my laptop rather than the programme itself. Jordan was very patient, knowledgeable and clear in guiding me how to fix the issue. Compared to other services I have used in the past it was very refreshing that my issue could be fixed so promptly. I didn’t have to hold for hours either which was a huge positive.

I rang Sage today with an issue I was having. I am not the best on computers but Peter whom I spoke to was very polite and patient and explained everything to me, resolving my issue without a problem. His customer service was excellent and he put me at ease. I would highly recommend Sage support.

I love sage ! team always ready to help solve any issues I have.

Quick response. Very helpful and patient.

The system is easy to navigate.

Great communication, clear instructions and extra advice. Overall a great product and customer service.

Sage have excellent advisors. So good to be able o Chat with someone who understood the problem and gave easy to follow advice.

I use Sage 50 Accounts and Sage Payroll. I find the software straightforward to use. When I need technical support it is easy, one phone call and done. Sage is the only supplier that I interact with where I can speak to someone on my first attempt. Everyone I have dealt with over the years are experts about their Sage products. I consider Sage staff as being the best trained people that I have ever interacted with. I highly recommend Sage for your accounting and payroll software needs.

Is it to use. Excellent customer service. Been a customer for over eight years.

Patience of the Representative to help me consider which subscription was best for me.

Our experience was great.

The person who helped me was very knowledgeable. Also very pleasant to talk to.

I am glad to be back and the customer service are human ! That creates trust in me thank you very much much. Siegmar

Easy to use platform. The custumer support has been fantastic!

The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars

Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.

I was treated professionally and the person i spoke with was very informative and made the process seamless.

Support was easy and instant without paying a premium for it...

Thank you very much

Agent was knowledgeable and patient. Answered many questions after explaining how to migrate my company.

Prompt accurate assistance.

Pricing is great, customer service is very responsive.

Responsive customer service.

The technician was helpful & real … did all that could be done for my situation 👍🏻

Any time I have called with an issues or confusion, they figure it out very quickly. They are very courteous and professional. I love this system!