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Cassandra was excellent Strived to solve my problem and explored several solutions without losing determination and resolved the issue Welcoming and friendly Very impressed

Cassandra gave thorough and in depth support above and beyond, she was patient and understanding and explained in clear terms so that I understood the process and resolved my query.

Support session tailored to my individual needs. Helps to have a phone you can put on loud speaker or a headset to allow you to navigate the system and make notes

Resolved my payroll issue promptly and with confidence. Friendly interaction with Cassandra.

Excellent, super personal service and representative took the time to show me around the online product.

Cassandra was able to effortlessly show me through how to carry out a supplier overpayment using the resolve difference. Very helpful for the future.

Nigel who handed my enquiry was excellent and went through all the nesscary steps to get the situation resolved. Thanks

Spoke with Nigel from the QB support team today regarding an issue with VAT & the connection to HMRC. Nigel was keen to understand and help. He was clear, confident, personable and knowledgeable. Most importantly, Nigel was able to resolve the issue I had quickly! Thank you.

Session made easy. Especially since I didn’t have much of a clue on what to do

Very helpful and patient as we hadn’t used Quickbooks before. Told us everything we needed to know to get started.

Glazia was very helpful and patiently assisted as I started using Quickbooks and answered questions. Thankyou

Cassandra was so helpful and patient. Together we figured out my problem and got it resolved.

Cassandra was very helpful and a pleasure to speak to, she resolved the issue very quickly and made sure I was getting the best out of using quickbooks.

it was very helpful and took time to guide me on the steps

I have started to go self employed, quickbooks is definitely going to make my life easier , I have just had a tutorial which was done by a lovely lady and not AI . I actually feel more confident about invoicing people and setting up my own business

Cassandra was awesome!

Resolved my issue on cash receipts, explaining I had to issue a credit note to the customer

Great call, very helpful. All my questions were answered and I’m ready to get on and record my accounts

Very helpful member of staff - helped me solve my query

Nigel was very responsive and engaging throughout the call. Really appreciate all the support and efforts to address my issue.

Your Advisor Dillon, was really good and informative, he was able to Taylor my business requirements to Xero. Thanks Dillon.

First time Xero user, having issues with entering historical pay runs, called help and got an absolute star who listened to my waffle and sorted it out for me at about 9:30pm on a Friday night. Super grateful for that level of support.

I have had fantastic help from Xero today. It started with online chat help from Jacqueline (support Specialist) who came on immediately I clicked for help. She was really helpful and said that as the solution to my problem was detailed, she would pass it through as a Case Study. I then had a request to receive a phone call to discuss. Exactly on time ( at my requested time), I had a call from Qudsia (support specialist). She could not have been more helpful. Although a technical discussion she was so patient with me and ensured I was happy. It was followed up with written notes. I am so grateful for the help and professionalism that I received today from Xero.

It was really good to talk to John, he was patient and answered any questions I had with great feedback, he has made me feel more compfortable using Xero in the future, cheers John.

The support from the Xero team was excellent. I contacted them and they were very responsive, which was great as the problem related to banking connections. The instructions to follow were very clear and easy to understand. When the first solution did not work I was able to book a phone call for the next morning within a specific time slot: the person who called was very helpful and resolved my problem very quickly and also an extra one during a remote session. I thought this was great customer service and certainly a lot better than experiences with other services.

The responses were very quick and answered my questions

I am a new Xero user and wasn't clear on how to handle a number of areas. I requested phone assistance and got a call at the time I wanted and Mo was able to answer all of my questions. A very impressive introduction to Xero.

Was so happy to talk to a human and also get a call so promptly very pleased

I received very timely assistance with my problem and was able to resolve it. Thanks Mo and Clint at Xero Support

Receiving the help I needed which took a lot of the stress of trying to do it myself

Xero is a fantastic app for businesses. It’s easy to use, cloud‑based, and works brilliantly with so many integrated apps. The ability to connect payroll, expenses, reporting and other tools makes running a business much simpler and more efficient. Highly recommend.

Aanchal was precise, knew about the issue straightaway and was very professional. Thank you Aanchal. I hope I get you next time whenever I have a query. Regards, Gaurav

I'd like to state my total satisfaction with the assistance provided by the XERO specialists. They have gone above and beyond the service one expects. Without exception, XERO specialists are professional, knowledgeable, patient and very responsive to the many queries and requests for assistance. As an organisation, XERO exemplifies everything an accounting software service should be and is!

I'm so glad I left QB. Xero support is amazing!

Extremely patient, knowledgable and helpful, even stayed longer on the call when we experienced technical difficulties.

I made an error with the new Superannuation payment system through xero by paying twice! The response time to my issue was amazing and by the end of the day fixed. Could not by more thankful if I tried! Thank you Kirsty, Amelia and team

really helpful chap, this is no reflect on the nice chap who helped me but i do feel a quicker turnaround , I would prefer like most companies to call a number and they pick up instead of logging a question waiting for a response in 24 to 48 hours. when you need help you need it then.

My recent call with Xero Technical Support was excellent. I had an issue with the Conversion Balance. The Xero representative was knowledgeable, extremely patient and friendly. They clearly explained the issue, walked me through the issue step by step, and made sure I understood how to proceed. I cannot fault their response time, I was happily shocked. Really appreciated the support!

Really helpfull and understanding

Easy to use. Inituitive. Was introduced to the system by a client and i prefer this over most others on the market.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

Great and prompt customer service. Easy to use employer portal!

Fast and easy!

Very patient and helpful to walk us through steps to accomplish what we had called about.

I am giving 5 stars for Gusto based on: Ease of use, fair price point & stellar customer service when I called in. Thank you for your excellence!

I needed to upgrade my Sage software to the latest version and was unsure what to do. On ringing Sage I spoke to a chap called Anthony who took me through the process clearly and easily. He was very polite and helpful to me as I am not the best with technology! Thank you

My issue was quickly rectified and the service was both friendly and professional. Very pleased with the support given.

Sage might seen rather expensive at first glance but the quality of support more than makes up for it. No hanging around waiting for call centres. Straight through to customer support and software engineers who really know the system!

My telephone call to the helpdesk was answered very quickly, and the person I spoke to was very helpful, knowledgeable and friendly.

Excellent knowledge and attention to detail by Keith on the report design team, to achieve the required results. He succeeded, where business partners have previously failed.

GREAT SERVICE Phone is answered quickly The agents are super helpful and knowledgeable The best service I know of

User friendly advanced technology with quick responses by technical support staff.

I use sage for payroll and I always find the staff really helpful if I have any queries. Nothing is a problem for them.

After signing up to Sage HR I was lead through the onboarding by Philip Daly who was extremely professional and through. Philip answered questions that were relevant to me rather than just following a script. The software is very user friendly and will help our business and employees. Great experience

My recent enquiry wasn't too technical or difficult, however, the Sage Team dealt with it with ease as usual. This company stands way above the rest with their Customer Service and operator knowledge. They are polite, professional and go over and above to help resolve your issues.

I was able to resolve the problem I had on my SAGE 50 account quickly, with the very knowledgeable and friendly Jordan from the telephone Help team. He was able to navigate me through the process necessary to resolve the issues I had.

Whenever and whatever I have a problem with I know I can just phone Sage and there is always a nice knowledgeable person on the the other end ready to resolve my query.

I had the unfortunate problem today that my Sage accounts had warning errors displayed. I called Sage helpdesk and spoke to William who calmly assured me he would do his best to fix my problem. on hold for a very short while, came back on and got my problem all sorted, back up and running very quickly. Total genius!

Very Professional, yet Friendly Helpful Staff

Technical support: quick to answer phone, quick to identify issue and provide clear and correct solution.

The knowledge and expertise of Adam made my issue seem simple. He was very knowledgeable, understood exactly what I needed to do and assisted me. He was kind and patient with somebody that isn't technical minded. Very satisfied with the assistance.

I had a big problem with payroll but sage solved my problem straight away. I love the fact that they will take over my machine by remote and gets everything done for me. Brilliant.

We made a decision as a business to move to Sage HR just before Christmas, with an unrealistic self imposed deadline of having it all up and running for January 2026. Even with such a tight timeframe, Philip Daly & his team in Sage HR worked to arrange multiple sessions right up to Christmas Eve, and again first day back in New Year to get us up and running. The Onboarding has been really useful in demonstrating the full functionality of the software, and I can see how it will be a time saving investment for the Company. We have it live, and staff are giving positive feedback on the system already. Massive thanks to Philip for helping to guide me through the process, with lots of expertise, patience and good humor. Would recommend both the Company & the Software. Emma

Brilliant service from Sage customer services. Helpful & knowledgeable staff Can’t complain.

The Sage team are very helpful and always find the solution to your issue.

Our experience was great.

The person who helped me was very knowledgeable. Also very pleasant to talk to.

I am glad to be back and the customer service are human ! That creates trust in me thank you very much much. Siegmar

Easy to use platform. The custumer support has been fantastic!

The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars

Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.

I was treated professionally and the person i spoke with was very informative and made the process seamless.

Support was easy and instant without paying a premium for it...

Thank you very much

Agent was knowledgeable and patient. Answered many questions after explaining how to migrate my company.

Prompt accurate assistance.

Pricing is great, customer service is very responsive.

Responsive customer service.

The technician was helpful & real … did all that could be done for my situation 👍🏻

Any time I have called with an issues or confusion, they figure it out very quickly. They are very courteous and professional. I love this system!

Quickly resolved my issue

Stellar support and very easy to get in touch with support.