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Really great tutorial, thank you!

Really helpful person, answered all my questions

I was completely new to QuickBooks, but after a phone call with Shilloh, I felt so much more confident. They guided me step by step through sorting my taxes and filing quarterly returns. By the end of the call, I was completely at ease and now feel like I understand everything I need to do. Thank you so much—this has really put my mind at rest, and I feel like I’m in safe hands.

Had payrun errors

Angel was very knowlegable and helpful. She really took her time and made sure that I had a clear understanding before moving onto the next point.

Amazing, really helpful

Dawn was brilliant, she was calm and understood my payroll query/issue. I hadn't got a clue how to fix what turned out to be a simple problem but she was kind and explained that it was not a problem. I didn't feel like I was being stupid and she reassured me that I had done everything right up to the point I got stuck.

amazing service

Very helpful and informative session

Valery was professional and understanding throughout the call. She answered all my questions and also confirmed that I was happy with areas we covered. I highly recommend Valery and this experience in setting up Quickbooks. You may think you know what to do, but the experts will make it easier for you!

A very helpful and easy to follow onboarding session. Having screen-share made this incredibly simple to follow and work with the adviser on ‘my’ data rather than a generic account

Shilloh was extremely helpful in our session and walked me through all the areas that I was having difficulty with. She did not leave the call until I felt more confident with this, which I really appreciated. Excellent service thank you

My experience was brilliant. I had a lovely, helpful and patient agent called Andrei. He talked me through everything and waited patiently as I fumbled around with passwords etc. l find tax, business and all that comes with it so confusing as I’m learning as I go. However, I now feel so much more confident about it all going forward.

Customer service was great. The share screen feature was really helpful. A shout-out to Julia. She was knowledgeable, optimised the instructions by testing them in her system first, and then provided the right steps. She was super kind and precise.

As a sole trader having to register for VAT and make MTS submissions for the first time the prospect was somewhat daunting! My 45-60 minute session with Daneel was exceptionally helpful. From a position of confusion he calmly walked me through everything I needed to know in terms of how to log transactions, link to HMRC Gateway for VAT and Self-Assessment, and many more helpful tips. Within an hour he had moved me from a position of dread to a position of confidence! Top Marks

I was given expert advice made simple so I could understand it

I needed accounting software for HMRC's new Making Tax Digital quarterly submissions for self-employed sole traders, and plumped for Intuit Quickbooks. Have just had a helpful onboarding phone call. From what I have seen so far I am reassured that this choice of commercial software is a good one.

Very helpful staff, got me set up and ready for work.

It all seemed overwhelming at first, but I had a 1-on-1 with Jaeh that lasted an hour, and that helped me see the bigger picture before tackling the minutiae. This has given me confidence to place my business in QuickBooks' hands.

I recently upgraded from QBSE to QBO and was really unsure of the new interface. But was put at ease with a great 1-on-1 onboarding session with a member of Intuit's customer service team, Valery. She was very understanding and went above and beyond what I expected of her. Highly recommend the service to anyone in a similar situation!

what a lovely company

Prompty responses

Love everything about Xero. It is incredibly user friendly. Easy to find everything and smooth to navigate. I especially love the open and clear format!

Enjoyed my time, cleaning and maintenance of the complex.

Because they Send invoices Also Track our income Connect to our bank account (transactions sync automatically) Plus Works on phone + browser Pretty easy compared to old-school accounting Track our attendance and absence days.

Mia was very helpful, thanks.

Started using Xero recently and it’s been pretty smooth so far. Way easier than I expected. I used QuickBooks before and Xero has been simpler and better overall.

Sam was a great help thank you. Talked me through the process with patience and kindness. Really efficient service and very quick to respond.

It was along session, and took a lot of patience on behalf of of my supporter.

resolved promptly

The quick response to my query.

Xero Support responded promptly to my problem, and took only two replies (one by AI, one by a person) to resolve it. Thank you Xero Support.

I had some questions to ask the team about how to navigate in the Xero, they helped me a lot and also took extra steps to explain me necessary steps. Overall, I'm grateful for the help.

The technician was helpful and the issue was resolved very quickly

The sense of accomplishment. I felt after completing my work. I enjoyed learning new skills, solving challenges and seeing the results of my effort.

Mia was very knowledgeable, calm and friendly. She answered all my queries efficiently and also was very forgiving of my lack of computer skills!

Dara delivered comprehensive information and provided detailed explanations with precise instructions.

Great customer service from Amy. Prompt and professional resolution to my issue.

Very quick and efficient - many thanks

Dear Xero Team, I would like to share some feedback regarding transaction visibility in Xero. It would be very helpful to have a feature that allows users to directly view the debit and credit (DR/CR) entries of a transaction, similar to the Recap Transaction view in MYOB, or a quick general ledger-style view linked to each transaction. Currently, to understand the full accounting impact of a transaction, users need to navigate to specific reports such as the General Ledger or Account Transactions report. This adds extra steps, particularly during reconciliations, reviews, or troubleshooting. A built‑in transaction recap that displays the DR and CR lines directly from the transaction screen would greatly improve efficiency and clarity for accountants and finance users. Thank you for considering this suggestion. Kind regards, Ryan

I have recommended you to other small business owners we know. The staff are always so helpful when I call with a question and go above and beyond to help me resolve my issues. I never thought I could do payroll for our small business myself.. but Gusto has made it so simple!

Fantastic company to work with!

Very simple and easy to use. Keeps payroll at a reasonable price, and I was able to eliminate paying an accountant.

Aymen is an outstanding customer service agent at Gusto super knowledgeable, patient, and genuinely helpful and she resolved my concern on getting logged in quickly with clear explanations and a friendly attitude that made the whole interaction feel easy and stress-free! 5/5 stars, highly recommend

I appreciate how simple this company is and how it makes it easy for a business owners no matter who you are to be able to do business correctly I use this company and it has helped me to stay compliant and to learn how to do business intentionally.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Asked about custom pension templates. Spoke to Paula B. She was good. She lots of knowledge, explained very clearly and was very helpful. Keep it up.

I had a very positive experience with this company. The service was efficient, professional, and well-organized. Communication was clear throughout the process, and any queries I had were addressed promptly. I appreciated the level of attention to detail and the willingness to assist where needed. Overall, the experience was smooth and satisfactory.

The advisor I spoke to (Cole) was very knowledgeable and sorted my problem out within a few minutes

Excellent service, as always. Very quick to respond.

Mathew Salmon was very helpful and explained and showed me remotely some functions I was not aware of, and gave me a clear understanding of the tax codes and how they affect the tax report.

Excellent training sessions delivered by Matt Smith to help me set up Sage HR and the leave management which will add value in terms of time and cost savings to our business

My experience with Sage help line was exceptional, Andy understood and explained my problem and made me feel at ease, he worked me through the whole process at my pace to resolve the problem that i had created.

Natalie was so good at explaining everything and talking me through step by step to run my first payroll. She was so patient and nothing was too much trouble.

Ellis answered all my questions. He was able to guide me through some system queries online.

I get locked out of my Sage 50 software. Sometimes it is at an inconvenient time. I contacted Sage support and my problem was resolved quickly.

Top notch customer service and the representative was very knowledgeable.

Short wait time - skilled assistant with patience

Excellent service from Joshua who patiently walk me through the process of allocating old overpayment by one of our Customer against new invoice.

Sage is very user friendly to use and their customer service is second to none. All my queries have been solved upon first contact. I would recommend both Sage Accounts and Sage Payroll to anyone

Professionals!! Great Software Telephone Support is a positive Used SAGE for many years Very Happy

Sage is great, their customer service is always ready to help. I have been a client for close to 50 years and I have always been a happy client.

A wonderful human being who can actually effectively resolve things answers the phone promptly and sorts things with expert, professional, helpful, kind, patient, listening assistance. I cannot thank SAGE enough for that - consistently over the last 15 or 16 years - always.

I am new to Sage and have been working with both Natalie Cade and Lee Bibby, both who have been extremely helpful and understanding. Their patience is second to none, and they have handled my queries professionally and with total respect.

I requested a new report to be designed specifically for export to EXCEL and my tech support Keith Carver from Sage 200 Report Design team 100% delivered. I was supported in a respectful manner and Keith even tweaked the report to make improvements I hadn't thought of at the time to highlight any anomalies on the re-written Aged Debtors report. I was given etas and expectations were set & met within the timeframe. Sage Customer Support team were also super helpful in directing me to the right place

Spoke to Ellie, within minutes problem solved.

It's a very easy way to get invoices paid and keep up with the bookkeeping.

My preferred alternative, so glad to have decided to leave QBO behind and give this service a try.

Easy to learn!

I got an actual human who took my call and resolved my issue within minutes. Thank you!

Tech support, while rarely needed, answered the phone right away and knew just what to do to fix the problem.

The patience, technical and human relations skill of your staff to seeing the completion of a task from start to completion.

I’ve been using FreshBooks for one of my businesses for a number of years. I got stuck Formatting report and I called and got the help I needed immediately! Fast and easy!

I thought my account had been hacked when an alternative email showed up in my saved passwords and I thought I had been hacked. When I called the tech listened, understood, consulted with a colleague (second set of eyes concerning my inquiry), and assured me that the account was secure and the email was correct. He explained that sometimes a different email address and password can pop up when logging on another website. All account information was verify and nothing was changed in the account. Very patient and I trusted him

CLEAR step-by-step instructions!

Is it to use. Excellent customer service. Been a customer for over eight years.

Patience of the Representative to help me consider which subscription was best for me.

Our experience was great.

The person who helped me was very knowledgeable. Also very pleasant to talk to.

I am glad to be back and the customer service are human ! That creates trust in me thank you very much much. Siegmar

Easy to use platform. The custumer support has been fantastic!

The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars

Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.