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Cassandra was great and patiently explained and showed me how to achieve what I needed to achieve

Nigel was very helpful and patient

Easy to understand, great support and easy navigate tool.

My problem was solved quickly and efficiently

Nigel s. Answered all my questions. Was patient and very helpful. Great experience. Thank you

I am a complete newby to Quickbooks and MTD, but Shem was absolutely brilliant with onboarding me to the system and showing me around. The amount of support you receive is amazing.

The operative was very knowledgeable and explained things well

Very nice and polite on the phone. Also very useful

Very understanding and knew how to correct my errors

I spoke with Cassandra Ritchie she assisted me with an issue, Cassandra was very professional and polite what a great asset she is to the quickbooks team. Thank you Cassandra

Sales receipt not showing on statement until used as part payment

Casandra was amazing helping me with currency issues on Quickbooks. These issues had baffled myself and my colleagues and we were not able to resolve. So Casandra was an absolute breath of fresh air in teaching me how to resolve currency issues moving forward.

I just wanted to say what a wonderful experience I had with Valery from the QuickBooks onboarding team. She was incredibly helpful, showing us how to create invoices, sort out our chart of accounts, record expenses properly, and handle things like profit and loss as well as travel expenses and mileage. She even went over the allotted time slot to make sure we understood everything, which we really appreciated. Overall, it was just a really positive experience, and I can't thank Valerie enough. Five stars!

Easy to discuss - heard me - helped me - expert

Screen share made the resolution possible quick and easy

Friendly, helpful and knew the system very well so was agile and quick in getting the task done. Top marks for performance, attitude and customer service focus from me.

Great experience. Helpful and knowledgeable team member CJ and great to speak with a human

Really helpful intro session from Daniel thank you

expert was very helpful & took the time to explain any concerns clearly.

The gentleman I spoke was professional, polite and brilliant advise

My experience today was amazing, John was so helpful and knowledgeable. I have very little knowledge of Xero but felt so much more better once I had spoken with John, no question was too small and he explained everything perfectly. Would highly recommend.

I received support over a question about implementing a feature of Xero that had not been implemented when we first adopted Xero. The support team answered my question that same day and gave me step by step instructions on how to do it. It was timely, helpful, clear advice.

We were having a payroll issue with pay items and running an unscheduled pay run to resolve them. The team were very responsive once I raised a support ticket but I still couldn't fix the issue. Enter Caitlin! We spoke on the phone and she guided me step by step through what was needed. I gained some valuable insight along the way (a little like a bonus training session!). I can't recommend Xero and their support team enough.

Fast Support

Operator called on time and led me through the procedure to resolve my problem with patience and courtesy.

I was very impressed with the prompt response to my email sent to Xero on Saturday morning. On Saturday afternoon I received a phone call from Rohan and he very patiently guided me through the steps required to solve the problem.

I had an excellent experience with Xero Support thanks to Karolin. She was patient, knowledgeable, and took the time to clearly explain every step needed to resolve my issues. Her follow-up and attention to detail made the whole process smooth and stress-free. Fantastic service - Thank you, Karolin!

I had an excellent experience with Xero Support thanks to Karolin. She was patient, knowledgeable, and took the time to clearly explain every step needed to resolve my issues. Her follow-up and attention to detail made the whole process smooth and stress-free. Fantastic service - Thank you, Karolin!

Xero were very quick to provide technical help over the phone -I am very impressed.

I've been using Xero for my business accounting, and the integration with Inlet is hands down one of the best features. It completely automates the process of getting utility bills and statements directly into Xero. Instead of logging into multiple provider accounts, downloading PDFs, and manually entering data, Inlet fetches the bills and pushes them straight into Xero as draft bills with the PDFs attached. It saves me hours of admin time every month and ensures the data is 100% accurate without typos. Xero is great on its own, but the ecosystem of apps like Inlet makes it indispensable for small business owners who hate manual data entry. Highly recommend setting this up if you want a truly paperless office.

Having a phone call made all the difference. The technician solved the problem straight away

I was surprised how quickly the ticket was attended to. The agent was knowledgeable to efficiently address the problem.

Seeking low-maintenance accounting software, Xero fits the bill. When trying to run a small business, the last thing I need is to pay long hours of attention to account transactions. I found Xero a clear winner in this regard. Help requests were answered promptly and efficiently. Overall, a really good experience thus far.

Was very impressed with the speed at which my query was responded to

Love love love Xero 💙

Prompt reply and understanding of issue.

Xero support team always walk me through any issue I have and don't let go until it's resolved. I could not live without them

Prompt service and positive outcome

We were able find issue and try to resolve the problem.

Quick and sufficient service at all times. Always helpful and the reply is very quick and resolve the problem the same day

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

Great and prompt customer service. Easy to use employer portal!

Fast and easy!

Very patient and helpful to walk us through steps to accomplish what we had called about.

I am giving 5 stars for Gusto based on: Ease of use, fair price point & stellar customer service when I called in. Thank you for your excellence!

You actually take the money out of my account to pay the taxes with, which is a huge help and relief. Your program is very easy and user friendly to learn.

Excellent service from Donna in Sage Accounting Support. Got me up and running again in very quick time

Excellent, prompt, and in-depth answers

Prompt, Professional , courteous Danielle is the best!!

Gordon Bell always works hard to ensure he provides the best service possible. He will go away and test things on his own environment to ensure that he knows exactly the issue we’re facing and provide the best possible support. He’s always willing to jump on the phone to go through an issue as well. Thanks for all your hard work!

Danielle Easterly was absolutely amazing, she was so precise and helpful 1000/10 would work with her again

Jalissa Woods is very patient and knowledgeable. Excelent customer service!

Chris, thank you so much for helping me understand how to reconcile the bank. Your help is so well received! Thank you!

I purchased a Sage pro table top oven just over two years ago and the convector fan started making grinding noises and some of the interior was peeling . It was just out of guarantee so I phoned customer services and the man I spoke could not have been more helpful . I had lost the receipt from Amazon but was able to email a bank statement as proof of purchase . Within minutes I received an email saying they would replace the oven , all I had to do was print off a return label and drop the oven off at a depot which I did ,The next day a brand new oven arrived ,what a brilliant company . Can’t recommend them highly enough .

I am really thankful to Gordon Bell who helped me today with bank recs. I had a few questions and he kindly answered them all, followed by an email with links for me to have when needed.

advisor knew what i needed and could ell me what to do straight away

Jack is a Sage superhero he has magical power and can fix things just by thinking out of the box, thanks again Jack you saved my world another happy customer

Another review for Tony from Sage support. Always a helpful hand, thanks to his support I've managed to action priority work in time and in order - Tony, thank you!

Whenever I need to contact the technical support everyone is always so polite, friendly and helpful!! Most recently Tracy who I have spoken to a few times now she is always so happy and talks me through fixing the issue (which was my fault!)

Glen Driver in Tech Support sorted out my query very quickly and efficiently, as always.

Contacted Sage Payroll Support twice yesterday for an issue. First call was with Richard who was very helpful. Second call was with Abbey who was outstanding. Excellent advice and help, and she talked me through a long process of rectifying the errors. It took quite a while, and Abbie was very patient all the way through. She answered all my questions and queries fully and was so incredibly helpful. 100% recommendation.

Andrew Shone What a life saver Andrew was when i made a mistake on my payroll. He explained everything so well. Amazing service.

Glen was extremely helpful and very knowledgeable he went above and beyond to assist me. He completely understood what was needed and was extremely polite and helpful. He kept me updated at every stage and I'm extremely grateful for his kind assistance

Michael was very polite and he answered my question straight away

The technical help team are always very helpful and knowledgeable

prompt and efficient response

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.

I was treated professionally and the person i spoke with was very informative and made the process seamless.

Support was easy and instant without paying a premium for it...

Thank you very much

Agent was knowledgeable and patient. Answered many questions after explaining how to migrate my company.

Prompt accurate assistance.

Pricing is great, customer service is very responsive.

Responsive customer service.

The technician was helpful & real … did all that could be done for my situation 👍🏻

Any time I have called with an issues or confusion, they figure it out very quickly. They are very courteous and professional. I love this system!

Quickly resolved my issue

Stellar support and very easy to get in touch with support.

Great customer service & the program is easy to follow.

Most every encounter I have had with the tech's at freshbooks. Has been pleasent and helpful. I consider the people who staff the tech lines. A considerable part of their over all package.

Agent was prompt in picking up on my phone call & quickly solved my problem. He was extremely pleasant to talk to.

Your customer support is wonderful. Patricia was a tremendous help.

Great service and easy to learn

Good service