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Juana was exceptionally helpful on our call today. She helped resolve my initial query and then advised and implemented further options that will save me money! Juana was patient, took the time to explain each step and guided me throughout. It was a pleasure seeking support.

Initially, it took me a while to gain access to my account due to technical difficulties so not a great start but once I was all set up, QBs phone assistants were great and extremely helpful. My 45 minute introductory telephone guide, Shilloh, was very patient with me & helped me navigate my way through the system well.

A good overall information session. Most helpful with setup and understanding basics of the programme.

Very useful 121 session and enjoying the platform so far

A great support from team Quickbooks, I liked their service it was very instant, I just registered yesterday and today I got 45 minutes tutorial call by Glaiza, great explanation from her.

Really great service. Well explained and very efficient. Very friendly and professional. Will recommend to anyone who needs it.

The software is very easy to understand as someone who has never done any accounting before. The tutorial staff are very friendly too.

Excelent service.

As a sole trader we are coming to the new tax year & with HMRC now requiring sole traders / self employed & landlords to complete MTD (Making Tax Digital) quarterly returns via a digital software package, it came to the point I needed to opt for a compatible software package, I opted for QuickBooks Sole Trader. Today I had my onboarding session with one of the Customer Success Experts. I could not have asked more from the expert, she explained everything in detail & left me with full confidence that I will be able to transition easily to MTD & also left me with confidence that I had completed things correctly prior to our onboarding meeting. I am very satisfied with what I have learnt, been shown & ease of use. I believe that the transition to MTD will be a fairly easy process. Thank you QuickBooks & thank you to Altheia @ QuickBooks for your tuition.

I had a very good experience with Quick Care. Shem was very kind, polite, and helpful throughout the whole process. She explained everything clearly and made things easy for me. I really appreciate her support. Thank you!

I’ll be honest – numbers have never been my thing, and I’m definitely not an accountant. My business is yoga, so the thought of navigating the new digital tax system in the UK was overwhelming. I was incredibly fortunate to have the amazing Val from QuickBooks guide me through everything. She was patient, clear, and explained things in a way that actually made sense, turning a stressful process into something manageable and even straightforward. I can’t recommend QuickBooks enough because they actually have human beings who spend time onboarding you, helping you with any question you might have!

Really helpful guidance and screen sharing, thank you

Excellent support to sort some ghost entries in my accounting software.

Very helpful intro call from Van for an absolute beginner, and seems to be good ongoing support available.

very helpful and friendly

Very helpful and gave me a good overview of quick books. John answered my questions very well and gave clear explanations of the different parts of quickbooks.

Can’t fault the experience Val was patient with me as I am a novice to this and made me feel very comfortable Fantastic informative session Thanks Val

Daniel was a great professional. He had patience and was very helpful showing me how to use quick books. A real pleasure having him teach me. Thanks Daniel.

Edrian made my startup on QuickBooks very easy. He was patient, friendly and explained things very well. He is a credit to your company.

I’ve just had an hours phone tutorial to help me navigate my new Intuit accounting software. The Lady that I spoke to (Val) was very patient with me and made sure that I understood everything that she was saying before moving on to the next step. My phone appointment was booked yesterday for 11.05am and Val called me exactly on time. Yes, they called me. I’m very happy, thank you Val. Kind regards John Borthwick

Very supportive and informative session after joining. also terribly easy to use

Issue quickly resolved via phone call, with resolution done in less than 48 hours

Great support from Xero! My issue with voiding an invoice was resolved quickly. Special thanks to Irene from the customer service team and Mohamed from the billing team for the prompt response and helpful guidance. Really appreciate the excellent customer service.

Xero is very easy to set up and use. It is very affordable and can handle all the reporting requirements that I need

Xero, the most useful tool in my locker.👍

quick, easy and helpful

Customer service was really helpful and went beyond expectations trying to source a different way of doing things.

Super helpful and friendly. I cannot thank Taahir enough for all his help. Screenshare definitely made everything easier to communicate and understand.

Thank you so much Syed for your professionalism and help

I use Xero on a daily basis for my business accounting and it has been an excellent experience. The system is very intuitive, well designed and extremely practical for managing finances, invoices and expenses. Everything is organised clearly, which saves a lot of time and makes the whole accounting process much more efficient. What I appreciate the most is how easy it is to keep track of transactions, create invoices and maintain an overview of my business finances in real time. The platform feels very reliable and professional. Overall, Xero has become an essential tool for my business and I would highly recommend it to anyone looking for a modern, efficient and user-friendly accounting system.

Thanks for helping me to set my practice - Ashley Xero - Easy to use, easy to manage. I love features like notes and you can customize your accounting to your own needs. Also a really good part is the cloud-based system, you can use it from anywhere.

Ease of orientation around the website, and working things out was very helpful.

Great service and response time

Mia was very helpful explaining how it all works and how to best use to track my business finances.

I encountered issues with payroll in general, as well as queries regarding the program. I turned to customer service, where I met Illy. My problem was fixed fast, and I learnt a lot as an added benefit. I am pleased that I stumbled upon Illy, and I value her work and skill.

swift response .. got a phone call that seemed to happen within minutes

Great customers support

Quick responses

when I submit a message, the AI responds. If that can't help, a Xero staff member contact me to help online. If I still am unable to sort things out - which as a new user is often - I get a phone call. Faultless service with patient and understanding people. I have spoken to Caitlyn, Kelly and Will.

Excellent support. Prompt and effective. Understood my issue, which was not such a problem as I thought it was, and got me to the right place in minutes.

Aymen is an outstanding customer service agent at Gusto super knowledgeable, patient, and genuinely helpful and she resolved my concern on getting logged in quickly with clear explanations and a friendly attitude that made the whole interaction feel easy and stress-free! 5/5 stars, highly recommend

I appreciate how simple this company is and how it makes it easy for a business owners no matter who you are to be able to do business correctly I use this company and it has helped me to stay compliant and to learn how to do business intentionally.

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

I elected S corp status for my agency earlier this year and quickly realized I was in over my head with the payroll requirements. You can't just pay yourself however you want anymore - you need "reasonable salary," withholdings, quarterly taxes. I'm not an accountant but Gusto walked me through everything. The setup process helped me figure out what a reasonable salary should be based on my industry and revenue, set up the withholdings, and got me registered with the state tax agency. Took maybe an hour total. The payroll runs automatically on my schedule. Taxes get calculated, withheld, and paid automatically. Easy to pay yourself both salary (with taxes) and distributions (without payroll taxes). You can do both from the same dashboard. This was confusing as hell when I was researching how S corps work, but Gusto makes it simple. If you're a solo founder or small agency owner who just elected S corp status, don't try to DIY this.

I’ve been using Gusto for payroll for several years now and couldn’t be happier. Their customer service is excellent always quick, friendly, and helpful whenever I have a question. The platform is super easy to use, reliable, and I’ve never had a single issue. Highly recommend Gusto to any business looking for a dependable payroll solution!

As a small nonprofit, I'm grateful for the work my bookkeeper and Gusto have done for us

Every aspect of using Gusto from setting up in the platform, onboarding employees, and running payroll has been exceptional. I switched from Paychex which was a complete nightmare and I am so happy that I did. Gusto makes it so easy to handle everything on your own including an incredibly helpful AI chatbot. And when you can't figure it out, customer service is great and responsive.

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!

No complaints here always resolved any issues IVE had thank you ☺️

Comprehensive line of service. Reliable customer service. Reasonable pricing.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Dre was amazing, the brunch was amazing, definitely recommended!

Great customer support, app is easy to navigate

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

Kind calm and knowledgeable service

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

Gusto fits my company

Great and prompt customer service. Easy to use employer portal!

Fast and easy!

Keith understood the requirement and amended an existing report from another customer to include the fields I noted were missing. He took the time to answer my queries and ensure I understood what the fields were calculating so I could write a briefing document for my CFO and Trustees. Very prompt service.

Very helpful and friendly

Made one (two minute) phone call and I had the information I needed to proceed with a hardware upgrade. Helpful adviser, knowledgeable and clear.

I'm so very happy

Always helpful and always knows the correct answer

Very quick and easy, tech support from Sage solved the issue

They handled the upgrade from an older sage 50 to the newest sage 50 with ease. I am so grateful that I can get help when I need it. They were easy to understand and to follow their instructions.

Warren was very patient, kind, knowledgeable and professional throughout the process. He took the time to understand my program issue and walked me through the steps needed to fix it. Thanks to his assistance my program is now working perfectly! I'm very grateful for the support and would highly recommend them to anyone who needs help with technical issues

We have used Sage software for many years and the back up service, when any problems arise is second to none. You get full support throughout

I had a report built for sage data. the experience was amazing, I gave my requirements and within 2 hours i had my report up and running.

Let's be honest there are a wealth of accounts packages out there but NONE as good as sage, its all encompassing, fits us well, the support we get is great, and is great value for money... if you not with Sage...what are you doing....? whenever we have an issue and it's not often (generally self inflicted) Sage sorts it...FAST

Jane made my experience great.

The process was very easy and he understood my English which is not my primary language.

THE SAGE GROUP IS VERY GOOD AND I HAVE BEEN WITH THEM FOR OVER 35 YEARS. THE PROGRAM MAY BE EXPENSIVE BUT THE WORK IT DOES IS TIME SAVING. THE HELP YOU CAN GET IS QUICK AND EASY TO FOLLOW. THEY ARE ALSO GOOD AT KEEPING YOU UP TO DATE ON UP-DATES.

Technician was extremely helpful and easy to work with.

Very happy with the assistance Problem solved with knowledge of the system

Glenn the chat rep I received help from was very knowledgeable and very helpful

Great Experience. Needed help on a new install. Job done easily with the help from sage Rep. New the product and guided me thru the install. First Class customer service!

Fast answers to questions that had been bugging me for a while, great follow up information after the call

Rudi, the customer service professional, who dealt with my query was easy to talk to, did not make me feel as if I was clueless and solved my problem quickly and efficiently. I have never had anything but excellent service from sage and have been using the system for my company almost 20yrs.

I got an actual human who took my call and resolved my issue within minutes. Thank you!

Tech support, while rarely needed, answered the phone right away and knew just what to do to fix the problem.

The patience, technical and human relations skill of your staff to seeing the completion of a task from start to completion.

I’ve been using FreshBooks for one of my businesses for a number of years. I got stuck Formatting report and I called and got the help I needed immediately! Fast and easy!

I thought my account had been hacked when an alternative email showed up in my saved passwords and I thought I had been hacked. When I called the tech listened, understood, consulted with a colleague (second set of eyes concerning my inquiry), and assured me that the account was secure and the email was correct. He explained that sometimes a different email address and password can pop up when logging on another website. All account information was verify and nothing was changed in the account. Very patient and I trusted him

CLEAR step-by-step instructions!

Is it to use. Excellent customer service. Been a customer for over eight years.

Patience of the Representative to help me consider which subscription was best for me.

Our experience was great.

The person who helped me was very knowledgeable. Also very pleasant to talk to.

I am glad to be back and the customer service are human ! That creates trust in me thank you very much much. Siegmar

Easy to use platform. The custumer support has been fantastic!

The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars

Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.

I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.

Superlative and friendly customer service that is detailed and resolves any issues completely. Your phone support is stellar and always appreciated.

I Find Freshbooks easy to move around in and use.

I was treated professionally and the person i spoke with was very informative and made the process seamless.

Support was easy and instant without paying a premium for it...

Thank you very much